TABLE OF CONTENS

PREFACE ........................................................................................................................ i

TABLE OF CONTENS ....................................................................................................1

CHAPTER I INTRODUCTION .......................................................................................2

A. Background of practice field studies.....................................................................2

B. The objectives of practice field studies .................................................................2

C. The benefits of practice field studies ....................................................................2

D. Time and place of practice field studies ...............................................................2

CHAPTER II DISCUSSION ............................................................................................3

A. The activities of practice field studies ................................................................3

CHAPTER III CONCLUSION.........................................................................................9

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 CHAPTER I
INTRODUCTION
A. Background
One of the final goals of undergraduate S1 education is to be skilled in the world of work,
especially in fields that are in accordance with what students learn during the lecture process. But
during the lecture process, the material learned by students was mostly still theoretical and
laboratory practice. So that students do not have synchronous skills in the world of work.
Therefore students are required to practice field studies in accordance with the courses taught.
The practice of this field course will later be aimed at training students to be skilled in the world
of work.
Besides that, Faculty of Teacher Training and Education English Study Program
Universitas Muhammadiyah Palembang will not only get a teacher's certificate but also get a
companion diploma as a tour guide, entrepreneur, and translator. Therefore this field practice is
carried out to support their diploma
B. The objectives of the practice of field studies are as follows:
1. Learn how to manage travel management, and hotel management
2. Learn the techniques needed to become a guide
3. Learn to be a good tour guide
4. Learn about Lampung city tourism
C. The benefits of implementing field studies are as follows
1. Providing experience and knowledge about tourism
2. Providing knowledge and understanding of the techniques needed to become a tour
guide and how to be a good tour guide
3. Provide knowledge and knowledge about hotel management
D. Time and place of practice in field study activities
 Time
The timing of the field practice is carried out for 3 days and 3 nights, namely on 8 -
11 January 2019
 The place
This field practice activity was held in the city of Lampung

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 CHAPTER II
DISCUSSION

A. THE ACTIVITIES IN LAMPUNG

TIME ACTIVITIES

DAY ONE TUESDAY, JANUARY 2019

8TH
19.30 – 20.00 Gather in railway station Kertapati

20.30 – 06.00 Going to Lampung

DAY TWO WEDNESDAY, 9TH JANUARY 2019

06.00 – 08.00 Prepare to changing uniform and breakfast

08.00 – 11.30 Event in POP Hotel

11.30 – 13.00 Lunch in restaurant

13.00 – 15.00 Event in Goverment tourism office of Lampung

15.00 – 20.00 Tour Guide by HPI Lampung, trip to :

- Bukit Sakura
- Puncak Mas
- Buy a souvenir in Askha
20.00 Check In Hotel and Free time

DAY THREE THURSDAY, 10TH JANUARY 2019

06.00 – 07.00 Breakfast

07.00 – 08.30 Trip to Pahawang Island

08.30 – 16.00 Event on beach adn Hopping Island

- Snockeling
- Pulau Pahawang Kecil
- Pulau Pahawang Besar dan Lunch
16.00 – 17.00 Come back to Lampung City

17.00 – 18.00 Buy a sourvenir in Banana Foster

18.00 Come back to hotel

DAY FOUR FRIDAY, 11TH JANUARY 2019

06.00 – 07.00 Breakfast

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07.00 –08.00 Go to Tanjung Karang station and comeback to Palembang

08.30 – 18.30 On the way to Palemabang

 DAY TWO WEDNESDAY, 9 TH JANUARY 2019

1. prepare to changing uniform and breakfast
We arrived at Tanjung Karang Station around 6:30. Then we headed to the hotel
prepared by the travel. When we got there we immediately got ready to change clothes for
a public lecture at the POP Hotel where the event was hosted by the POP Hotel itself,
before attending the event we did breakfast first prepared by the hotel
2. Event in POP Hotel
Event in POP Hotel begin at 9 o’clock in this event we learn about hotel management, how should
we do when the guest came in our hotel, for the first we have to friendly with the guest, attractive
and etc. Our the position when front on the guest our position when dealing with a guest is to stand
about 50 centimeters from the guest, give a greeting, smile, can guess whether our guests are a
couple, family, individual or group and ask if there is something you want to help or we can offer
guests a package that available from the hotel
 The service that can make the guest happy: important, understood, comfortable, reassured,
welcomed, appreciated, respect
 Golden rules in welcoming (personalities the welcome, organize a welcoming environment,
give the right answer, give information, have the best presentation, establish a good
relationship)
 Three things when the guests ask about something
1. Basic (I know the answer and I tell the guest directly)
2. Better (I know the answer and I can even develop a little adapting to the situation)
3. Best (I know the right answer I also identified another need, I often assistance to the guest)
3. Lunch in restaurant
After event in the POP Hotel was finished and then continued with lunch at the restaurant and
prayer it’s about thirty minutes.
4. Event in Goverment tourism office of Lampung
The journey continued with a visit the tourism office of the Lampung city. When we arrived at
the tourism office of the city of Lampung, we were warmly welcomed by the employees who were
there. When we were there we were given the opportunity to find out what tourist destinations were
in Lampung city besides that we were also given a complete explanation of the tourism of Lampung

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 city events in the city which were explained directly by the tourism secretary of the city of
Lampung. After getting an explanation of tourism in Lampung city we were given the opportunity
to ask questions about tourism.
5. Tour Guide by HPI Lampung, trip to Sakura Hill, Puncak Mas, Buy a souvenir in Askha
After the visit tourism office Lampung city, we were guided by HPI of Lampung city,
Mr. Agus to get around Lampung city the first place that we visited is Sakura Hill, then we
went to Puncak Mas and the last time we visited the center gift of Lampung, the central is
Aska Jaya. The distance from the tourist office of Lampung city is approximately 1 hour.
During the trip of Mr. Agus explained that many things we needed and done to become a
professional guide. He also shared his experience when he became a tour guide who could
motivate us to follow in his footsteps to become a guide. He said if we want to be a guide
we must have a lot of knowledge about whatever the history of the city is, the tourist
destinations that are there, people who we will guide and many more that you needed.
 DAY THREE THURSDAY, 10TH JANUARY 2019
Breakfast, Trip to Pahwang Island (snorkeling, pasir timbul, Pahawang kecil, lunch) Buy a
sourvenir in Banana Foster, Back to hotel.
Before we go to Pahawang Island we have to breakfast first and then around 7 o'clock we
prepare to continue the trip to the Pahawang Island. Trip from the hotel to the Ketapang pier to
cross into the Pahawang Island takes approximately 1 hour. During the trial we were still guided
by the HPI, namely Pak Agus. Here, Mr. Agus explained the things or techniques that we need to
become a tour guide. He said that the first technique we need to become a guide is to have
knowledge, here science is really needed if we want to become a tour guide. The second is skill,
skills are needed for how we can encourage our guests. And the last is attitude how we speak,
and behave with guests. some tips from Mr. Agus if we combine tourism in the bus we have to
choose a strategic and comfortable place for us to stand like opening both legs and holding on to
the bench, and do not let us disturb the comfort of passengers with our standing position. When
we arrived at Ketapang pier, we were given a direction when we crossed to the island of
Pahawang. We are encouraged to continue to use buoys to maintain our own safety, then we will
continue our journey by using a boat to reach the island of Pahawang, approximately 40 minutes
to 1 hour. the tourist attractions that we visited first on Pahawang Island were snorkeling about
1-1.5 hours, then we went to sand to arise and the journey ended on the small Phawang island to
have lunch together. Around 3 o'clock we ended our trip on the island of Pahawang by returning
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to the Ketapang pier. Then we returned to the city of Lampung to rest before returning to the
hotel we stopped by the banana foster souvenir center of Lampung and then back to hotel to take
a rest.
From this field practice I could find out many things starting from
 The role of the tour guide
1. As the spearhead in giving an image of the nation / state and determining the success
of all tourist travel services in a country / region
2. Someone gives information on explanations and instructions during the tour of
traveler service in a country / region
 Kinds of tour guide
1. Freelance Guide / Part Time Guide
2. Tour Guide
3. Local Guide
4. Individual Guide
5. Group Tour Guide
6. Domestic Guide
 Guide type based on specifications
1. Profession
2. Travel agent activity
3. Number of Travelers: Individuals and Groups
4. Type of Tour: Domestic and Foreign Countries
 Guide qualification
1. Physik.Mental.Pancasila
2. Leadership, Sense of Numbers, Understanding.
3. Language skills
4. Understand the rules
5. Problem Solving
6. Expert Tour & Travel Agent
 Code of Ethics for Guides
1. Tourists as Duta Bangsa
2. Tourists must be able to provide professional explanations

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 3. Tourists must be able to control themselves, Polite, according to Indonesian
personality
4. Tourists Must be able to understand the origin of tourists
5. Guides must be able to provide services and equal treatment to tourists and may not
defame the company, partner partners and HPI organizations.
 Code of Conduct for Guides
1. Guiding on the way
2. Provide information about the trip
3. Give advice to tourists about travel
4. Provide Interpretation of Tourist Attraction
5. Introduce something that is encountered on the trip
6. Affect tourists to be able to take trips
 Function tour guide
1. Guide travel with tourists
2. Give information
3. Introducing
4. Give suggestions
 A guide's personality
1. Have high spirits and earnest
2. Hospitality and manners
3. Have confidence
4. Considering the needs and desires of tourists
5. Flexible attitude and patience in anticipation
6. Honesty
7. Having a sense of humor
8. Knowledge and communication skills
9. Ability in making decisions permanently and quickly
10. Physical and spiritual health
11. Has a strong influence on leadership
 Successful guides have an awareness of things:
1. Look for duties and responsibilities

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 2. Realizing that this work provides service to humans
3. Able to involve feelings and thoughts on service assignments
4. This work is a source of livelihood
 A guide's big mistake when:
1. Feeling as an important person and very needed by tourists
2. Feeling the center of attention and asking attention from tourists
3. Showing personal and not company / profession
4. Feeling to be the person who knows best
 Treatment that must be established in guiding services
1. Treating costumers with apathy
2. Showing the attitude of rejection to the costumer
3. Unfriendly attitude
4. Look down on a tourist
5. The treatment of communication style that has been packaged "memorized and
monotonous"
6. Too tight to hold on to the rules in the user guide without seeing situation and
conditions
7. Let costumer in uncertainty and confusion

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 CHAPTER III
CONCLUSION
In the practice of field studies (PKL), writers can get a lot of new knowledge that is not
obtained in college. In addition, if we only study the theory of tour and travel management
courses and guiding techniques in this field practice, we will directly learn the application of the
theories that we have learned. In addition to that, this field practice is also done so that students
are familiar with the work environment that will be faced after graduating later.
Based on the details of the field study practice report it can be concluded that:
1. The application of the theories that have been obtained on campus during the learning
process.
2. With the practice of field studies it is expected that students are ready to work in the field
of tour guides
3. With the existence of this field study program, faculty students majoring in English
language study and education are able to compete in the real world of work.
4. Discipline to be able to finish well and on time