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    Case 4 Riding The Emotional Roller Coaster

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    Azlyn Rabiatul Syuhada
    The case study profiles three medical professionals - Louise Damiani, Lisa Salvatore, and Anil Shandil - who work in emotionally taxing roles treating cancer patients, burn victims, and wounded soldiers. They experience high and low emotions from patient outcomes but learn to manage their own feelings and maintain positive emotions for patients. The work involves supporting physical and emotional needs of patients. All three acknowledge stress and emotional challenges of the job, like compassion fatigue from constant trauma exposure, but have strategies for dealing with emotions and stress to continue providing quality care.

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    Case 4 Riding The Emotional Roller Coaster

    Uploaded by

    Azlyn Rabiatul Syuhada
    828 views3 pages
    The case study profiles three medical professionals - Louise Damiani, Lisa Salvatore, and Anil Shandil - who work in emotionally taxing roles treating cancer patients, burn victims, and wounded soldiers. They experience high and low emotions from patient outcomes but learn to manage their own feelings and maintain positive emotions for patients. The work involves supporting physical and emotional needs of patients. All three acknowledge stress and emotional challenges of the job, like compassion fatigue from constant trauma exposure, but have strategies for dealing with emotions and stress to continue providing quality care.

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    CASE 4 RIDING THE EMOTIONAL ROLLER COASTER

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    The case study profiles three medical professionals - Louise Damiani, Lisa Salvatore, and Anil Shandil - who work in emotionally taxing roles treating cancer patients, burn victims, and wounded soldiers. They experience high and low emotions from patient outcomes but learn to manage their own feelings and maintain positive emotions for patients. The work involves supporting physical and emotional needs of patients. All three acknowledge stress and emotional challenges of the job, like compassion fatigue from constant trauma exposure, but have strategies for dealing with emotions and stress to continue providing quality care.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    828 views3 pages

    Case 4 Riding The Emotional Roller Coaster

    Uploaded by

    Azlyn Rabiatul Syuhada
    The case study profiles three medical professionals - Louise Damiani, Lisa Salvatore, and Anil Shandil - who work in emotionally taxing roles treating cancer patients, burn victims, and wounded soldiers. They experience high and low emotions from patient outcomes but learn to manage their own feelings and maintain positive emotions for patients. The work involves supporting physical and emotional needs of patients. All three acknowledge stress and emotional challenges of the job, like compassion fatigue from constant trauma exposure, but have strategies for dealing with emotions and stress to continue providing quality care.

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    © All Rights Reserved
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    CASE 4: RIDING THE EMOTIONAL ROLLER COASTER

    Louise Damiani’s work is an emotional roller coaster most days. The oncology nurse at
    CentraState Healthcare System in Freehold Township, New Jersey, soars with joy when
    patients beat their cancer into remission. Then there are the low points when her patients are
    given grim news about their cancer. She also battles with the frustration of office politics.
    But even after a long shift, Damiani doesn’t let her negative emotions surface until she gets
    into her car and heads home. “You have to learn how to pick and choose and not bring that
    emotion up,” Damiani advises. “You say, ‘OK, I can deal with this. I can focus on the
    priority, and the priority is the patient.’”
    As well as managing her own emotions, Damiani has mastered the skill of creating positive
    emotions in others. She recently received an award in recognition of her extraordinary
    sensitivity to patients’ needs and concerns. For example, one of Damiani’s patients wanted to
    return to her native Mexico but, with an advanced stage of cancer, such a journey wasn’t
    possible. Instead, Damiani brought “Mexico” to the hospital by transforming a visitors’
    lounge into a fiesta-type setting and inviting the patient’s family, friends, and hospital staff to
    attend the special event.
    Lisa Salvatore, a charge nurse at the recently built Leon S. Peters Burn Center in Fresno,
    California, also recognizes that her job involves supporting patients’ emotional needs, not just
    their physical problems. “With burns, you don’t just treat something on the outside,” she
    says. “You treat something on the inside that you can’t see.” Salvatore also experiences the
    full range of emotions, including the urgency of getting burn patients out of emergency
    within an hour to improve their prospects of recovery. “I like high stress. I like trauma,” she
    says. Still, she acknowledges the emotional challenges of treating children with burns. “I deal
    with it and then I cry all the way home. I just sob on my way driving home.”
    Anil Shandil, a medic from the 328th Combat Support Hospital in Fort Douglas, Utah, has
    witnessed more severe burns and injuries than most medical professionals. For two years at
    the Landstuhl Army Regional Medical Center in Germany, he aided soldiers who had been
    wounded in Iraq or Afghanistan. The tour of duty was extremely emotionally taxing. “You
    get a lot of several limbs, a lot of traumatic brain injuries, a lot death and dying,” says
    Shandil. “So the compassion fatigue is rather high.” People who work closely with victims of
    trauma often suffer compassion fatigue, also known as secondary traumatic stress disorder.
    The main symptom is a decreasing ability to feel compassion for others.
    In spite of the risk of compassion fatigue, Shandil has volunteered for an even more
    challenging assignment: He and 85 other soldiers in the 328th are now in Iraq providing
    medical care for Iraqi detainees being held there by the U.S. military. So, along with
    managing emotions from constant exposure to trauma cases, these medics must also show
    respectful compassion to those who fought against their American comrades. Shandil knows
    it will be hard. “Yes, these are people who were not kind to us. But as a medic, it’s our job to
    care for them, no matter if that is your friend or your enemy.”
    Discussion Questions
    1. To what extent do the three people featured in this case study manage their own
    emotions on the job? How would they accomplish this? To what extent do you think
    they effectively manage emotions under these circumstances?

    The three people mentioned in the case study are Lisa Salvatore, Louise Damiani

    and Anil Shandil. Damiani has learned to master her emotions and to keep others

    happy. According to0 the case study, “But even after a long shift, Damiani doesn't

    let her negative emotions surface until she gets into her car and heads home”. Lisa

    Salvatore does not let her emotions come out before the patients and instead sobs on

    her way back home. Anil Shandil knows there is the risk of compassion fatigue but

    still he has learnt to master his emotions.

    2. This case study states that nurses and other medical staff need to manage the
    emotions of their patients. Why is this emotions management important in this job?
    In what ways do medical staff alter the emotions of their patients?

    Managing the emotions is very important for the nurses and the medical care staff.

    They cannot let their emotions get out of control since it will only lead to an

    increase in the pressure for them. Moreover, the emotions should not be allowed to

    let put before the patients as the patients too will feel the emotional burden. The job

    is emotionally quite taxing and therefore it is important to manage one’s emotions.


    3. Stress is mentioned throughout this case study. How does this stress occur? What stress
    outcomes occur for people in these types of jobs? How can these people try to minimize high
    levels of stress?

    Mostly the medical care staff have to deal with situations that are quite emotionally

    taxing. Due to these factors stress is born. The task can be emotionally very

    demanding where one needs to manage his own as well as the patients’ emotions.

    Apart from that the work pressure and other pressures like office politics can also

    give birth to stress. A special type of stress that the medical staff might be faced with

    is compassion fatigue. “People who work closely with victims of trauma often suffer

    123 compassion fatigue, also known as secondary traumatic stress disorder The main

    symptom is a decreasing ability to feel compassion for others”.

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