MCQs on Human Resource Management -50

1. Which of the following demographic issues represents a challenge for human

resource managers?
(A) increasingly diverse workforce
(B) aging workforce
(C) increasing use of contingent workers
(D) both a and b e. all of the above (d; moderate; p. 13)
Answ er - (D)

2. The proportion of women in the workforce is projected to _____.

(A) increase significantly over the coming decade
(B) decrease as more women decide to stay home with children
(C) stop growing
(D) increase at a decreasing rate

Answ er - (C)

3. What tactic will employers likely have to take to fill openings left by retiring
employees?
(A) instituting flexible work hours
(B) providing elder care
(C) hiring more women
(D) rehiring retirees

Answ er - (D)

4. A _____ is a company’s plan for how it will balance its internal strengths and
weaknesses with external opportunities and threats in order to maintain a
competitive advantage.
(A) SWOT analysis
(B) mission statement
(C) strategy
(D) tactic
Answ er - (C)

5. The performance of human resource departments is evaluated based on _____.

(A) measurable evidence of efficiency
(B) measurable evidence of effectiveness
(C) anecdotal evidence
(D) both a and b
Answ er - (D)

6. The term _____ means contributing in a measurable way to achieving the

company’s strategic goals.

(A) competitive advantage

(B) achievement success
(C) value creation
(D) success metric
Answ er - (C)

7. Managers use a(n) _____ to measure the HR function’s effectiveness and efficiency
in producing employee behaviors the company needs to achieve its strategic goals.
(A) metric
(B) HR Scorecard
(C). benchmark
(D) high performance work system

Answ er - (B)

8. What term refers to the knowledge, education, training, skills, and expertise of a
firm’s workers?
(A) human resources
(B) human capital
(C) intangible assets
(D) knowledge assets
Answ er - (B)

9. What metric evaluates retention efforts by an organization?

(A) turnover costs
(B) turnover rate
(C) cost per hire
(D) both a and b (e; easy)

Answ er - (D)

10. Firms can use the _____ as a benchmark for the cost per hire metric
(A) Government employment report
(B) Cost Per Hire Staffing Metrics Survey
(C) Employer Costs for Employee Compensation Report
(D) Government Job Turnover Report

Answ er - (B)

1. Which of these activities are not included in the scope of human resource
management?

(A) Job analysis and design

(B) Motivation and communication
(C) Safety and health
(D) Organizational structure and design

Answ er - (D)

2. Which of these is a HR Model?

(A) The Guest Model

(B) Open - System Theory
(C) Mc Gregor's theory X and theory Y
(D) None of the above
Answ er - (A)

3. Which of the following tasks related to recruiting and hiring is not typically
handled by HR staff?

(A) specify necessary job qualifications

(B) develop pool of qualified applicants
(C) conduct initial screening interviews
(D) administer tests e. explain benefits packages

Answ er - (A)

4. The expertise of human resource departments became indispensable with the

_____.

(A) introduction of employment laws

(B) passing of equal employment laws
(C) increase of women in the workforce
(D) both (A) and (B)

Answ er - (D)

5. _____ refers to the tendency of firms to extend their sales, ownership, and/or
manufacturing to new markets abroad.

(A) Expansion
(B) Market development
(C) Globalization
(D) Export growth

Answ er - (C)

6. Most people who are classified as nontraditional workers are _____.

(A) contingent workers

(B) independent contractors
(C) job sharing
(D) working multiple jobs

Answ er - (B)

7. Which of the following is a type of nontraditional worker?

a. contingent workers
b. part-time workers
c. people working in alternative work arrangements
d. people with multiple jobs

Select the answer from the codes given below

(A) a, b & c
(B) a, b & d
(C) b, c & d
(D) a, b, c & d

Answ er - (D)
8. What is the role of a Human Capital Manager?

A. Unlearn old skills and acquire new skills

B. He or she seeks to fine-tune HR policies and practices to fir the culture
C. It is the responsibility of a centralised or a decentralised department.

(A) Both A & C

(B) A, B and C
(C) Both A & B
(D) B & C

Answ er - (C)

9. Which of these is the purpose of recruitment?

(A) Make sure that there is match between cost and benefit
(B) Help increase the success rate of the selection process by reducing the number of visibly
underqualified or over qualified job applicants.
(C) Help the firm create more culturally diverse work - force
(D) None of the above

Answ er - (B)

10. The poor quality of selection will mean extra cost on _______ and supervision.

(A) Training
(B) Recruitment
(C) Work quality
(D) None of the above

Answ er - (A)

1._____ are authorized to direct the work of subordinates.

(A) Line managers
(B) Staff managers
(C) Leaders
(D) Advisory board members

Answ er - (A)
2. Line managers respect the knowledge human resource managers have in areas
such as testing and affirmative action. Consequently, human resource managers can
influence line managers through _____.

(A) line authority

(B) functional control
(C) implied authority
(D) explicit authority

Answ er - (C)

3. Which of the following responsibilities do human resource managers fulfill in their

role as employee advocates?

(A) establish guidelines for how management should be treating employees

(B) provide support for employees contesting unfair practices
(C) represent employees’ interests as appropriate
(D) all of the above e. none of the above (d; moderate)

Answ er - (D)

4. All of the following are examples of human resource job duties except _____.

(A) recruiter
(B) equal employment opportunity coordinator
(C) financial advisor
(D) compensation manager

Answ er - (C)

5. Which of these is the most important external factor governing recruitments?

(A) Sons of soil

(B) Labour market
(C) Unemployment rate
(D) Supply and demand

Answ er - (D)
6. While recruiting for non - managerial, supervisory and middle - management positions which
external factor is of prime importance?

(A) Political - Legal

(B) Unemployment rate
(C) Labour market
(D) Growth and Expansion

Answ er - (C)

7. Which of the following act deals with recruitment and selection?

(A) Child labour act

(B) The apprentices act
(C) Mines act
(D) All of the above
Answ er - (D)

8. How many stages does the recruitment process comprise of?

(A) 2
(B) 6
(C) 9
(D) 5

Answ er - (D)

9. Rearrange the following steps of recruitment.

I. Searching
II. Evaluation and control
III. Planning
IV. Screening
V. Strategy development

(A) III, II, I, V, IV

(B) III, V, I, IV, II
(C) IV, V, III, I, II
(D) II, I, IV, V, III

Answ er - (B)

10. Which of the following are the decisions to be made while devising the strategies to hire?
(A) Geographic distribution of labour markets comprising job seekers
(B) Make or buy employees
(C) Sequencing the activities in the recruitment process
(D) All of the above
Answ er - (D)

1. The first Factory Legislation in India was enacted in

(A) 1860
(B) 1881
(C) 1882
(D) 1891

Answ er - (B)

2. Who are not the Actors of Industrial Relations?

(A) Workers and their organisations

(B) Employers and their organisations
(C) Community and cultural associations
(D) Government and the role of the State

Answ er - (C)

3. Which principle of management is violated by matrix organisation structure?

(A) Division of Labour

(B) Unity of Direction
(C) Unity of Command
(D) None of the above

Answ er - (C)

4. _______ is the process of estimating the quantity and quality of people required to meet future
needs of the organisation.

(A) Demand forecasting

(B) Supply forecasting
(C) Environmental forecasting
(D) None of the above

Answ er - (A)
5. Which of the below given options are the forecasting techniques used?

A. Ration Trend Analysis

B. Delphi Technique
C. Staffing projections

(A) A & C
(B) B & C
(C) A, B & C
(D) A & B

Answ er - (D)

6. _____ is the process of acquiring, training, appraising, and compensating

employees, and attending to their labor relations, health and safety, and fairness
concerns.

(A) Human Resource Management

(B) Labor Relations
(C) Industrial Psychology
(D) Organizational Behavior

Answ er - (A)

7. _____ is the right to make decisions, to direct the work of others, and to give
orders.

(A) Leadership
(B) Authority
(C) Delegation
(D) Management
Answ er - (B)

8. _____ are responsible for assisting and advising line managers in areas like
recruiting, hiring, and compensation.
(A) Human resource managers
(B) Staff managers
(C) Line managers
(D) Board members

Answ er - (A)
9. Effective human resource management could include all of the following
responsibilities except _____.

(A) placing the right person in the right job

(B) training employees
(C) controlling labor costs
(D) all are responsibilities necessary for effective human resource management

Answ er - (D)

10. Human resource managers generally exert _____ within the human resources
department and _____ outside the human resources department.

(A) line authority; implied authority

(B) staff authority; line authority
(C) line authority; staff authority
(D) functional control; authoritarian control

Answ er - (A)

1. Which of the following are tripartite bodies?

a. Indian Labour Conference

b. Wage Board
c. Standing Labour Committee
d. Works Committee

(A) a and b
(B) b and c
(C) a, b and c
(D) a, b, c and d

Answ er - (C)

2. During whose tenure as a union labour minister, the code of Discipline was
adopted?

(A) V.V. Giri(B) G.L. Nanda(C) Khandubhai Desai (D) P.A. Sangma
 Answ er - (B)

3. Which four of the Central Trade Union Organizations were signatories to the inter-
union code of conduct?

(A) INTUC, AITUC, BMS and UTUC

(B) AITUC, BMS, CITU and HMS
(C) AITUC, HMS, INTUC and UTUC
(D) BMS, CITU, HMS and INTUC

Answ er - (C)

4. Which one of the following is not a decision role identified by Henry Mintzberg

(A) The spokesperson role

(B) The Entrepreneurial role
(C) The Disturbance handler role
(D) The Resource allocator role

Answ er - (A)

5. Action research, as a methodology for behavioural science was proposed by

(A) Wendell L. French

(B) P. F. Drucker
(C) Kurt Lewin
(D) Reddin

Answ er - (C)

6. The process of comparing work and service methods against the best practices
and outcomes in industry is known as

(A) Benchmarking
(B) Kaizens
(C) Quality Circles
(D) None of the above

Answ er - (A)
7. In a learning organisation

(A) Vision is provided by top management

(B) Conflicts are resolved through power and hierarchical influence
(C) Formulation and implementation of ideas takes place at all levels of organisation
(D) All the above

Answ er - (C)

8. Off the job training does not include:

(A) Role playing

(B) Lecture method
(C) Coaching
(D) Conference or discussion

Answ er - (C)

9. Arrange the following steps of training procedure in proper sequence

a. Preparing the trainee

b. Preparing the instructor
c. Presenting the operation
d. Getting ready to teach
e. Tryout the trainee’s performance
f. Follow up

(A) a, b, c, d, e, f
(B) b, a, d, c, e, f
(C) f, e, d, c, a, b
(D) a, d, c, e, b, f

Answ er - (B)

10. Which of the following is not correct about Organisation Development?

(A) It is not a top management led and supported process.

(B) It is a process of planned change.
(C) It is an ongoing collaborative management of organization culture
(D) It is a problem solving process.

Answ er - (A)

1. Which one of the following is an example of Golden-Handshake Scheme?

(A) Superannuation Retirement

(B) Voluntary Retirement
(C) Compulsory Retirement
(D) Retirement on account of disablement

Answ er - (B)

2. Which of the following is/are technique(s) of Total Quality Management?

a. Six Sigma
b. Kaizen
c. Just-in-time Management
d. Business Process Reengineering

(A) only a
(B) a and b
(C) a, b and c
(D) a, b, c and d

Answ er - (D)

3. Based on his 14 principles, Edward Deming is a strong proponent of

(A) increase in quotas to enhance productivity.

(B) inspection at the end of production process.
(C) training and development of employees.
(D) creating quality slogans to motivate workforce.

Answ er - (C)

4. Action learning is a training technique in which

(A) trainee is allowed to work full time analyzing and solving problems in other departments.
(B) trainee moves from department to department to broaden experience.
(C) trainee is presented with written description of organizational problem.
(D) trainee is sent for formal training outside the organisation.

Answ er - (A)

5. Affective competence, Intellectual competence and Action-oriented competence as

components of key competencies of managers was proposed by

(A) Rabi Kanungo and Sashi B. Mishra

(B) Robert Katz
(C) Henry Mintzberg
(D) Thomas Durand

Answ er - (A)

6. Glass ceiling refers to

(A) Moderate difficulties in training of women workforce

(B) Artificial barriers based on attitudinal and organizational bias preventing career growth
of women
(C) Personality weaknesses hindering career growth of women
(D) Transperency at higher levels in organisation

Answ er - (B)

7. A person who is citizen of the country where MNC is headquartered, but working in
another country with the same company is called

(A) Host Country Nationals

(B) Trans Country Nationals
(C) Third Country Nationals
(D) Parent Country Nationals

Answ er - (D)

8. Which of the following is not a reason for increasing workforce diversity?

(A) Changing demographies

(B) Product Quality Consciousness
(C) Political and Legal Systems
(D) Globalisation of Business

Answ er - (B)

9. Which one of the following contains the phases of organizational development

arranged in sequential order?

(A) Entry into the organization, diagnosis, culture building and interventions
(B) Entry into the organization, diagnosis, interventions and culture building
(C) Entry into the organization, culture building, diagnosis and interventions
(D) Entry into the organization, interventions, diagnosis and culture building

Answ er - (B)

10. Which of the following is/are determinant(s) of supply of labour?

a. other wage rate

b. non-wage income
c. preferences for work versus leisure
d. number of qualified suppliers

(A) a and b
(B) a, b and d
(C) a, b, c and d
(D) b, c and d

Answ er - (C)

1. ‘OCTAPACE’ – the concept for study of organisational climate was developed by

(A) Peter F. Drucker

(B) Peter Segne
(C) Udai Pareek
(D) Dharni P. Sinha

Answ er - (C)
2. Which of the following bargaining is based on workers’ contribution to
productivity?

(A) Coalition Bargaining

(B) Concession Bargaining
(C) Productivity Bargaining
(D) None of the above

Answ er - (C)

3. Which of the following labour legislations in USA made unions more powerful than
management?

(A) Wagner Act

(B) Taft-Hartley Act
(C) Narris-Le Guaradia Act
(D) Landrum-Griffin Act

Answ er - (A)

4. Who has given the concept of ‘Core competence’?

(A) Sumantra Ghosal & C.A. Bartlett

(B) T. Deal and A. Kennedy
(C) C.K. Prahalad and G. Hamel
(D) C.A. Forehand and B. Von Gilnev

Answ er - (C)

5. Who has advanced the Goal setting theory of Performance Management?

(A) E.A. Locke & Gary Lutham

(B) F. Trompenaavs and Charles Hamp
(C) R. Tung and Arthur Anderson
(D) J.C. Usunier and P.N. Gharvi

Answ er - (A)

6. What composes the ‘SMART’ goals?

(A) Simple, Monetary, Achieved, Reliable, Total
(B) Specific, Measurable, Attainable, Realistic, Time Bound
(C) Strategic, Measurable, Analytical, Reportable, Technical
(D) Strategic, Market oriented, Analytical, Reportable, Technical

Answ er - (B)

7. Which of the following is correct about sustainable development?

(A) It aims at continuous development

(B) It deals with regular growth of social interest
(C) It meets the needs of present without hurting future generations
(D) It develops employees for growth of business

Answ er - (C)

8. The shifts that have been taking place in the collective bargaining front in India in
the post-liberalisation period include

a. collective to individual contracts.

b. increased wages/incomes and benefits accompanied by erosion of job control.
c. concession bargaining.
d. Attendance, skill or performance-linked rather than age-weighted and seniority based
wages and benefits.

(A) only a
(B) a and b
(C) a, b and c
(D) a, b, c and d

Answ er - (D)

9. Fish bone diagram is also known as

(A) Kaizen Diagram

(B) Ishikawa Diagram
(C) Taguchi Diagram
(D) Pareto Diagram
 Answ er - (B)

10. Which of the following features characterize the Balance Score Card Method?

a. The score cards are cascading in nature and as such are all pervasive in an organization
b. It is supported by effective communication system
c. Standardization of goals is not rigid
d. Customer focus is an integral part of Balanced Score cards

(A) a, b and c
(B) b, c and d
(C) a, b, and d
(D) a, c and d

Answ er - (C)

1. The systematic process of making job valuation determinations about a job based
upon its content and the way is which it actually functions within the organization is
called:

(A) Job Determination

(B) Job Analysis
(C) Job Evaluation
(D) Job Grading

Answ er - (C)

2. Sensitivity training is also known as:

(A) X- group training

(B) Y – group training
(C) T – group training
(D) Core group training

Answ er - (C)

3. In which public sector organization quality circles was first introduced in India.

(A) Hindustan Aeronautics Ltd.

(B) Bharath Earth Movers Ltd.
(C) Bharath Heavy Electricals Ltd.
(D) Hindustan Machine Tools Ltd.

Answ er - (C)

4. In which company ‘Six Sigma’ was first experimented?

(A) Toyota
(B) Motorola
(C) Sony
(D) Ford

Answ er - (B)

5. Which of the following organizations coordinates and controls the working of

voluntary welfare agencies in India?

(A) ESI Corporation

(B) EPF Organisation
(C) Central Social Welfare Board
(D) Chief Labour Commissioner (Central)

Answ er - (C)

6. What is the name of the experiment which marked the beginning of Labour
Welfare?

(A) Hawthorne Experiment

(B) New Lamark Experiment
(C) Philadelphia Experiment
(D) Mule Spinning Department Experiment

Answ er - (B)

7. Which are not the characteristics of grievances?

(A) Factual(B) Fabricated(C) Disguised(D) Imaginary

Answ er - (B)
8. Match the following:

List – I List – II
(Enactment)
(Year)
(a) Industrial employment Standing orders Act (i) 1948
(b) Industrial Disputes Act (ii) 1926
(c) Factories Act (iii) 1947
(d) Trade Unions Act (iv) 1946

(a) (b) (c) (d)

(A) (iii) (ii) (iv) (i)
(B) (iv) (ii) (i) (iii)
(C) (ii) (i) (iv) (iii)
(D) (iv) (iii) (i) (ii)

Answ er - (D)

9. In which of the following we notice under-employment in a large measure?

(A) Coal Industry

(B) Textile Industry
(C) Banking
(D) Agriculture

Answ er - (D)

10. Which of the following components is not true as a part of unemployment

definition?

(A) Physically fit to work

(B) Mentally fit to work
(C) Ability to discharge the work most efficiently
(D) But, unable to find work

Answ er - (C)
1. “Labour is not a commodity” – is the assertion made by

(A) The Declaration of Philadelphia adopted by 26th session of ILO

(B) The Magna Carta
(C) The Constitution of India
(D) The International Labour Conference

Answ er - (A)

2. The systematic process of making job valuation determinations about a job based
upon its content and the way is which it actually functions within the organization is
called:

(A) Job Determination

(B) Job Analysis
(C) Job Evaluation
(D) Job Grading

Answ er - (C)

3. Who is regarded as the father of Scientific Management?

(A) Albert Bandura

(B) Louis D. Brandies
(C) Frederick Winslow Taylor
(D) Elton Mayo

Answ er - (C)

4. The Principle of Equifinality operates

(A) Within the internal environment

(B) Within the external environment
(C) Without environment
(D) Hostile environment

Answ er - (B)

5. Max Weber developed a theory of

(A) Autocratic Management
(B) Democratic Management
(C) Bureaucratic Management
(D) Free Style Management

Answ er - (C)

6. Ten ‘C’ model of HRM architect was advanced by

(A) Katz and Kahn

(B) Alan Price
(C) Chester I. Bernard
(D) Max Weber

Answ er - (B)

7. Which of the following statements about Organizational Behaviour is wrong?

(A) It is an inter-disciplinary subject.

(B) It believes that individual, group and organization are subsystems of OB.
(C) Its explanation finds roots in systems as well as contingency theories.
(D) It deals only with prediction of human behaviour at work.

Answ er - (D)

8. Match the following concepts of OB with their proponents:

List – I List – II
(Concept of OB)
(Proponents)
a. Classical Conditioning i. Albert Bandura
b. Operant Conditioning ii. Ivan Pavlov
c. Social Learning Theory iii. Sigmund Freud
d. Psycho Analytical Theory iv. B.F. Skinner

Codes:
a b c d
(A) ii i iii ii
(B) iii iv ii i
(C) ii iv i iii
(D) ii iii i ii

Answ er - (C)

9. Cultural Diversity explained by Greet Hofstede has four components. Which of the
following is not a part of it?

(A) Individualism vs. Collectivism

(B) Power Distance
(C) Uncertainty Avoidance
(D) Quality vs. Quantity of Life

Answ er - (D)

10. Who is associated with the ‘illumination experiment’ of the Hawthorne

Experiment?

(A) Elton Mayo

(B) George A. Pennock
(C) F. J. Roethlisberger
(D) None of the above

Answ er - (B)

1. _____ is the process of acquiring, training, appraising, and compensating

employees, and attending to their labor relations, health and safety, and fairness
concerns.

(A) Human Resource Management

(B) Labor Relations
(C) Organizational Behavior
(D) Organizational Health and Safety Management

Answ er - (A)

2. Quantitative performance measures used by human resource managers to assess

operations are called
(A) ratios
(B) benchmarks
(C) metrics
(D) grades

Answ er - (C)

3. The _____ metric can be used as a measurement to show improvements to savings

in recruitment and retention costs.

(A) absence rate

(B) cost per hire
(C) HR expense factor
(D) human capital ROI

Answ er - (B)

4. Which metric indicates the cost of health care per employee by providing the per
capita cost of employee benefits?

(A) HR expense factor

(B) human capital ROI
(C) health care costs per employee
(D) human capital value added

Answ er - (C)

5. The _____ metric views human resource expenses in relation to the total operating
expenses of the organization.

(A) HR expense factor

(B) human capital ROI
(C) health care costs per employee
(D) human capital value added

Answ er - (A)

6. _____ are a useful tool for determining why employees are leaving an organization.
(A) Government labor reports
(B) Exit interviews
(C) Benchmarks
(D) HR portals

Answ er - (B)

7. Which of the following human resource practices can be useful in reducing

workers’ compensation cost per employee?

(A) safety training

(B) disability management
(C) safety incentives
(D) all of the above

Answ er - (D)

8. Which metric views employees as capital rather than as an expense?

(A) time to fill

(B) training investment
(C) HR expense factor
(D) revenue factor

Answ er - (D)

9. The _____ measures the rate at which employees leave the company.

(A) turnover costs

(B) turnover rate
(C) time to fill
(D) cost per hire

Answ er - (B)

10. When managers use metrics to assess performance and then develop strategies
for corrective action, they are performing the _____ function of management.
(A) planning
(B) leading
(C) staffing
(D) controlling

Answ er - (D)

1. Which one of the following is a disadvantage of having expatriate employees to

staff international subsidiaries?

(A) Brings cultural similarities with parent company.

(B) Gives employees a multinational orientation.
(C) Attempts to establish a foreign culture to the company.
(D) Provides broader global perspective.

Answ er - (C)

2. Whistle Blowing is the situation wherein an employee

(A) Causes indiscipline in the organization.

(B) Discloses other employees’ illegal immoral or illegitimate activities.
(C) Discloses the employer’s illegal immoral or illegitimate activities.
(D) All of the above.

Answ er - (C)

3. Distributive bargaining may be explained as

(A) Bargaining wherein both parties are willing to negotiate over wages, hours and
conditions of employment.
(B) Bargaining that focuses on convincing the other party that the cost of disagreeing with
the proposed terms would be very high.
(C) Bargaining that focuses on convincing the other party that the benefits of agreeing with
the proposed terms would be very high.
(D) None of the above.

Answ er - (B)
4. A Business Organization deals with product/service and has relationship with
stakeholder which is being considered a part of ‘management discipline’ is known as

(A) Maximisation of Wealth

(B) Business Ethics
(C) Relationship Management
(D) Optimisation of Profits

Answ er - (B)

5. Career in Human Resource Management means

(A) A status job

(B) A respectable consistent occupation
(C) A job where a person can earn livelihood
(D) The progression of a person in his occupation over the years

Answ er - (D)

6. Which of the following is not an action of classical change programme?

(A) Refreezing
(B) Removing
(C) Moving
(D) Unfreezing

Answ er - (B)

7. Which of the following is not a reason for increasing workforce diversity?

(A) Changing demographies

(B) Product Quality Consciousness
(C) Political and Legal Systems
(D) Globalisation of Business

Answ er - (B)

8. _____ is the right to make decisions, to direct the work of others, and to give
orders.
(A) Leadership
(B) Authority
(C) Delegation
(D) Management

Answ er - (B)

9. _____ are authorized to direct the work of subordinates.

(A) Line managers

(B) Staff managers
(C) Leaders
(D) Advisory board members

Answ er - (A)

10. Which one of the following is an example of Golden-Handshake Scheme?

(A) Superannuation Retirement

(B) Voluntary Retirement
(C) Compulsory Retirement
(D) Retirement on account of disablement

Answ er - (B)

1. Match the following:

List – I List – II

a. Human Resource Strategy 1. A goal-directed approach in which

workers and their supervisors set goals
together for the upcoming appraisal period.
b. Compensation 2. Time during which employees can
choose not to be at work.
c. Flexitime 3. A legally required benefit that provides
medical care, income continuation and
rehabilitation expenses.
d. Management by Objectives 4. A firm’s deliberate use of human
resources to help it to gain or maintain an
 edge against its competitors.

Codes:

abcd
(A) 1 2 3 4
(B) 4 3 2 1
(C) 2 3 4 1
(D) 3 4 1 2

Answ er - (B)

2. “Poverty is an artificial creation. It does not belong to human civilization and we

can change that and can make people come out of poverty through redesigning our
institutions and policies.” This preamble refers to

(A) Women Entrepreneurship

(B) Corporate Entrepreneurship
(C) Social Entrepreneurship
(D) None of the above

Answ er - (C)

3. Hawthorne experiments were conducted at

(A) Hawthorne Electric Company

(B) Western Electric Company
(C) General Electric Company
(D) Eastern Electric Company

Answ er - (B)

4. Match the following:

List – I List – II

a. Stability 1. Number of subordinates that report to one

supervisor.
b. Strategy 2. The whole is greater than the sum of its parts.
c. Synergy 3. Plans for the allocation of firm’s scarce
resources to reach identified goals in time.
d. Span of control 4. Employees should not be moved frequently
from one job to another

Codes:

abcd
(A) 4 3 2 1
(B) 3 4 1 2
(C) 2 3 4 1
(D) 1 2 3 4

Answ er - (A)

5. Role of Human Resource Manager is

(A) Advisory
(B) Mediator Role
(C) Representative Role
(D) All of the above

Answ er - (D)

6. Which statement is true?

(A) Job analysis is a group of positions that are similar as to kind and level of work.
(B) A promotion is the advancement of an employee to a better job better in terms of greater
responsibilities, more prestige or status, greater skill and especially, increase rate of pay or
salary.
(C) A promotion is the vertical transfer of an employee.
(D) All of the above

Answ er - (B)

7. Job is defined as

(A) Set of activities performed in the organization.

(B) Set of activities similar as to kind of work.
(C) Set of position similar as to nature and kind of work.
(D) None of these.

Answ er - (C)

8. The benefit of paraphrasing in Employee Appraisal is that it

(A) Suggests interest and active listening.

(B) Clarify and convey to the rater that you are listening actively.
(C) Shows that you are trying to understand the emotional aspect of the work place.
(D) All of the above.

Answ er - (B)

9. An employee can be laid off when the organization has

(A) Acquired labour more than the required.

(B) Purchased raw material more than the immediate required.
(C) Breakdown of machinery.
(D) All of the above.

Answ er - (C)

10. Match the following:

List – I List – II
(Items of HRM)
(Features)
a. Human Resource Planning 1. Forecast man power needs based
strategies of the trend.
b. Selection 2. Use the criteria and measures
developed to match individual skills in
the job requirements.
c. Advancement 3. Promotion.
d. Industrial relations 4. Amicable and harmonious working in
the organization.

Codes:
 abcd
(A) 1 2 3 4
(B) 1 4 3 2
(C) 3 1 4 2
(D) 4 1 3 2

Answ er - (A)

1. Which of the following form for improving workers participation in management

was included in the recommendations of the Justice Rajinder Sachar Committee
report?

(A) Works Committee

(B) Joint Management Council
(C) Workers’ representation in the Board of Directors and allotment of equity to workers
(D) Unit Council

Answ er - (C)

2. “We must maintain in good order the property, we are privileged to use, protecting
the environment and natural resources” is known as

(A) Protecting business environment

(B) Social responsibility of business
(C) Maintaining good property
(D) Protect natural resources

Answ er - (B)

3. The process through which individuals attempt to determine the causes behind
others’ behaviour is known as

(A) Perception
(B) Attitude
(C) Attribution
(D) Social identity theory

Answ er - (C)
4. Which theory of human motivation focuses on personal perceptions of the
performance process?

(A) Adam’s Theory of Inequality

(B) McClelland’s Need Theory
(C) Vroom’s Expectancy Theory
(D) Alderfer’s ERG Theory

Answ er - (C)

5. Match the following:

List – I List – II

a. Attitudes 1. Beliefs that individuals possess certain

characteristics because of their membership in
certain groups.
b. Job Satisfaction 2. Negative attitude toward the members of
specific groups, based solely on the fact that they
are members of those groups.
c. Prejudice 3. Positive or negative attitudes held by individuals
toward their jobs.
d. Stereo types 4. Relatively stable clusters of feelings, beliefs and
behavioural intentions toward specific objects,
people or institutions.

Codes:

abcd
(A) 1 2 3 4
(B) 2 3 4 1
(C) 3 4 1 2
(D) 4 3 2 1

Answ er - (D)

6. Match the following:

List – I List – II

a. Delegating 1. A function of a situation wherein a leader

is effective only when the styles used to
influence and alter the situation is
appropriate.
b. Situational theory 2. Low nurturing and low regulating
behaviour.
c. Grid training 3. A function of a situation wherein a leader
permits subordinates to take part in decision
making and permit them a considerable
degree of autonomy.
d. Participative Leadership 4. A multi-step process designed to cultivate
concern for people and concern for
production.

Codes:

abcd
(A) 1 2 3 4
(B) 2 1 4 3
(C) 3 2 4 1
(D) 4 3 1 2

Answ er - (C)

7. On-the-job training methods are not based on

(A) Demonstration methods

(B) Interactive methods
(C) Vestibule Training methods
(D) Apprentice training method

Answ er - (B)

8. Minimum wage means

(A) Wage sufficient to ensure the workman food, shelter, clothing, frugal comfort and
provision for evil days.
(B) Wages paid in proportion to workman’s work efficiency.
(C) A wage sufficient to satisfy the workman’s basic needs.
(D) A sum of money paid under contract by an employer to a workman for services
rendered.

Answ er - (C)

9. Which of the following statement is true?

(A) Profit sharing is an agreement freely entered into by which the employees receive share
fixed in advance from the organization’s profits.
(B) An experiment in profit shares on a wide scale would therefore be definitely undertaking
a voyage of an unchartered sea.
(C) Profit distribution under a profit sharing plan are used to fund employee retirement
plans.
(D) All of the above.

Answ er - (D)

10. Performance appraisal includes

(A) Check reviews done by the supervisors.

(B) Review his performance in relation to the objectives and other behaviours.
(C) Promote employees for self-appraisal.
(D) All of the above.

Answ er - (D)

1. Match the theories given in Column – I with the explanations in Column – II:

Column – I Column – II

a. Super ego 1. Individual moves from a state of

passivity as a child to state of activity
as an adult.
b. Closure 2. Social values and personal norms
that serve as an ethical constraint on
 behaviour.
c. Immaturity – Maturity Theory 3. Perception of a person about how
others are perceiving his qualities.
d. Looking glass-self 4. People when faced with incomplete
information tend to fill gaps
themselves.

Codes:

abcd
(A) 1 2 3 4
(B) 1 2 4 3
(C) 2 1 3 4
(D) 2 4 1 3

Answ er - (D)

2. What is the procedure in which an employer and a group of employees agree to the
conditions of work?

(A) Dispute settlement

(B) Collective bargaining
(C) Industrial democracy
(D) None of the above

Answ er - (B)

3. Factor comparison method is used as a technique of

(A) Job Analysis

(B) Job Evaluation
(C) Job Design
(D) None of the above

Answ er - (B)
4. Succession planning can best be explained by

(A) Activity in which managers make decisions regarding the advancement potential of
subordinates.
(B) Activity that focuses on preparing people to fill executive positions.
(C) A chart showing the possible directions and career opportunities available in an
organization.
(D) None of the above

Answ er - (B)

5. Employees join union when they

(A) Are dissatisfied with certain aspects of their jobs.

(B) Feel that they lack influence with management to make the needed change.
(C) Feel unionization as a solution to their problems.
(D) All the above

Answ er - (D)

6. Identify the correct sequence of the steps of grievance procedure required to be

followed for the grievance handling

1. Departmental Manager
2. Immediate Supervisor
3. Arbitration
4. Trade Union’s intervention

(A) 1, 2, 3 & 4
(B) 2, 3, 1 & 4
(C) 2, 1, 4 & 3
(D) 2, 4, 1 & 3

Answ er - (C)

7. Match the following:

List – I List – II

a. Job posting system 1. A company maintained record of

 employee’s abilities, skills, knowledge
and education.
b. Career path 2. A chart showing the possible direction
and opportunities available to an
employee in the organization.
c. Skills inventory 3. A collection of career development
materials.
d. Career Resource Centre 4. A system in which an organization
announces job openings.

Codes:

abcd
(A) 1 2 3 4
(B) 2 3 4 1
(C) 4 2 1 3
(D) 3 4 1 2

Answ er - (C)

8. Match the following:

List – I List – II

a. Attrition 1. Separation that occurs when an employer

decides to terminate its relationship with an
employee due to economic necessity.
b. Downsizing 2. A company’s strategy of separation of
employees to reduce the scale (size) and
scope of its business in order to improve the
company’s financial performance.
c. Involuntary separation 3. The process of reorganizing a company’s
employees to improve their efficiency.
d. Right sizing 4. An employment policy designed to reduce
the company’s workforce by not refilling job
vacancies that are created by turnover.

Codes:
 abcd
(A) 1 2 3 4
(B) 4 2 1 3
(C) 3 2 4 1
(D) 2 1 3 4

Answ er - (B)

9. Which one of the following is the advantage of team-based pay for performance
plans?

(A) Financial incentives can shape a person’s goals.

(B) Can help the firm to attain individual equity.
(C) Fit an individualistic culture.
(D) Aids performance measurement.

Answ er - (D)

10. Which one of the following is not Human Resource requirement estimation
method?

(A) Regression Analysis

(B) Ratio Analysis
(C) Top-down Approach
(D) All of the above

Answ er - (D)

1. Match the following:

List – I List – II

a. Motivation is a function of fairness in 1. Expectancy Theory

social exchanges.
b. People are motivated to behave in ways 2. Alderfer’s ERG Theory
that produce valued outcomes.
c. Determining specific levels of 3. Equity Theory
performance for workers to attain and then
striving to attain them.
d. When people are frustrated by their 4. Goal- Setting Theory
inability to meet needs at the next higher
level in the hierarchy, they regress to the
next lower category of needs and intensify
their desire to gratify these needs.

Codes:

abcd
(A) 1 2 3 4
(B) 4 3 2 1
(C) 3 1 4 2
(D) 3 4 1 2

Answ er - (C)

2. Match the following:

List – I List – II

a. Self-efficacy 1. Determining specific levels of performance for

workers to attain them.
b. Goal setting 2. The belief that one’s efforts will positively
influence one’s performance.
c. Expectancy 3. People strive to maintain ratio of their own
outcomes to their own inputs that are equal to
that of those with whom they compare
themselves.
d. Equity Theory 4. One’s belief about having the capacity to
perform a task.

Codes:

abcd
(A) 1 2 3 4
(B) 4 1 2 3
(C) 3 4 1 2
(D) 2 3 4 1

Answ er - (B)

3. Human resource planning system includes

(A) Human resource supply forecast

(B) Human resource inventory
(C) Corporate plan
(D) All of the above

Answ er - (A)

4. What are the benefits of human resource planning?

(A) Achieve economy in hiring new workers.

(B) Match personnel activities and future organization objectives efficiently.
(C) Improve the utilization of human resources.
(D) All of the above

Answ er - (D)

5. Human Resource Management includes

1. Employee Grievance
2. Organizational climate
3. Job incentives
4. Recruitment
5. Selection

Select the correct answer from the following:

(A) 1, 2, 3 and 4
(B) 1, 3, 4 and 5
(C) 1 and 5
(D) All of the above

Answ er - (B)
6. Match the following:

List – I List – II

a. Job Analysis 1. Determining worth of a job.

b. Job Evaluation 2. Examining how work adds value to
the ongoing process.
c. Job Design 3. Determining the pertinent facts about
the job.
d. Work Flow Analysis 4. Organizing work into the tasks
required to perform a specific job.

Codes:

abcd
(A) 1 2 3 4
(B) 4 3 2 1
(C) 3 1 4 2
(D) 2 3 1 4

Answ er - (C)

7. Which one is not the technique of personality measurement?

(A) Projective Technique

(B) Word Association Technique
(C) Raven’s Progressive Matrices
(D) Sentence Completion Technique

Answ er - (C)

8. Drive is explained by

(A) Any strong stimulus that impels action.

(B) Any object, event exiting in the environment.
(C) Anything that increases the repetition of behaviour.
(D) None of the above

Answ er - (A)
9. Consider the following phases of Organisational Development (OD):

a. Entry into the organisation

b. Development of internal resources
c. Problem identification
d. Specific intervention
e. Building a collaborative culture

Rearrange the above stages in an orderly sequence:

(A) a → c → b → d → e
(B) a → b → c → d → e
(C) c → b → a → e → d
(D) a → c → d → e → b

Answ er - (D)

10. Match the following:

List – I List – II
(Explanation)
(Term)
a. The beliefs or ideas one has about an 1. Attitude
object or situation
b. The feelings or emotions one has about 2. Cognitive component
an object or situation
c. Psychological discomfort experienced 3. Affective component
when attitudes and behavior are inconsistent
d. How one intends to act or behave toward 4. Behavioural component
someone or something
e. Learned predisposition toward a given 5. Cognitive dissonance
object

Codes:

abcde
(A) 1 2 3 4 5
(B) 2 3 5 4 1
(C) 3 2 4 5 1
(D) 5 3 4 2 1

Answ er - (B)

1. _______ is defined as disputes between parties submitted and decided by a neutral

third party.

(A) Collective Bargaining

(B) Affirmation Action
(C) Arbitration
(D) Negotiation

Answ er - (C)

2. The word “Tactic” is the most likely to be associated with

(A) Corporate strategy

(B) Business strategy
(C) Operational strategy
(D) Behavioural strategy

Answ er - (C)

3. An entrepreneur who is neither willing to introduce new changes nor to adopt new
methods is known as:

(A) Adoptive Entrepreneur

(B) Fabian Entrepreneur
(C) Innovative Entrepreneur
(D) Drone Entrepreneur

Answ er - (D)

4. UNIDO preparatory meeting on the “Role of Women in Industrialisation in

Developing Countries” held in February 1978. Identified constraints, which hinder
women from participating in industrial activities.

The meeting was held at

(A) Vienna
(B) New Delhi
(C) Geneva
(D) Mexico City

5. A high ranking organizational official (e.g. general counsellor or vice president)

who is expected to provide strategies for ensuring ethical conduct throughout the
organization is known as

(A) Ethics Manager

(B) Ethics Officer
(C) Ethics Controller
(D) Ethics Counsellor

Answ er - (B)

6. Indicate the correct code for the following statements about Assertion (A) And
Reason (R):

Assertion (A): All ethical theories are not equally applicable every time in all types of
ethical dilemma resolution.

Reason (R): The ethical resolution should be based as far as possible on a cognitive ethical
principle with justification.

Codes:

(A) (A) is correct, (R) is incorrect.

(B) (R) is correct, (A) is incorrect.
(C) Both the statements (A) and (R) are correct.
(D) Both the statements (A) and (R) are incorrect.

Answ er - (C)

7. According to which committee should an organization submit regular social

reports?

(A) Sachchar Committee

(B) Kumarmangalam Birla Report
(C) Both of above
(D) None of above

Answ er - (A)

8. The method of collecting money for Corporate Social Responsibility (CSR) by

raising prices or following many other unethical ways is often described as:

(A) Reverse effect

(B) Reverse Robinhood effect
(C) Boomerang
(D) Roosevelt effect

Answ er - (B)

9. Arrange the following steps of Dispute Settlement Mechanism under the WTO in
the systematic order:

i. Panel Proceedings
ii. Appellate Body
iii. Consultations
iv. Compliance Panel
v. Arbitration Panel

Codes:

(A) iii i ii iv v
(B) v iv iii ii i
(C) iv ii iii v i
(D) i ii iii iv v

Answ er - (A)

10. An integrated group of activities to bring about a change is known as

(A) Organisation development

(B) Interventions
(C) OCTAPACE
(D) Collaborative culture

Answ er - (A)

1. ‘Kakinada Experiment’ on achievement motivation was conducted in

(A) Uttar Pradesh

(B) Jammu & Kashmir
(C) Andhra Pradesh
(D) Gujarat

Answ er - (C)

2. Corporate leaders in India in private sector are tempted by a very high target of
________ and the concerned employees have to achieve the target for promotion and
stability.

(A) Money making

(B) Business growth
(C) Product development
(D) Profit

Answ er - (D)

3. Corporate business ethics is ________ norms and pattern that spring from
organizational view of good and bad, right and wrong.

(A) Social
(B) Behavioural
(C) Institutional
(D) Individual

Answ er - (B)

4. Trade Union strike supporting a political cause and affecting production activities
is a problem related to

(A) Socio-economic phenomenon

(B) Ethical and technical phenomenon
(C) Ethical and economic phenomenon
(D) Socio-political phenomenon

Answ er - (C)

5. Which of the following Acts has a direct relevance for grievance handling
practices?

(A) The Industrial Employment (Standing Order) Act, 1946

(B) The Industrial Disputes Act, 1947
(C) The Factories Act, 1948
(D) All of the above

Answ er - (D)

6. Which of the following is not a welfare provision under the Factories Act, 1948?

(A) Canteen
(B) Crèches
(C) First Aid
(D) Drinking water

Answ er - (D)

7. A person who has ultimate control over the affairs of the factory under the
Factories Act, 1948 is called

(A) Occupier
(B) Manager
(C) Chairman
(D) Managing Director

Answ er - (A)

8. In which of the following methods grievances are ascertained at the time of

employees quitting the organisation?

(A) The exit interview method

(B) The gripe-box system
(C) The open-door policy
(D) Opinion surveys

Answ er - (A)

9. Redressal of employees’ grievances covers

(A) Positive attitude towards employees’ grievances and readiness to help

(B) Expediting machinery for resolving employees’ grievances
(C) Equitable salary system for all
(D) Both (A) and (B)

10. Which of the following are most closely interconnected?

(A) Leadership and organization structure

(B) Leadership and motivation
(C) Leadership and planning
(D) Leadership and performance appraisal

Answ er - (B)

1. Statement (i): In an organization we pay for jobs, we do not pay for men.

Statement (ii): The compensation must be as per the Job assigned.

(A) Statement (i) is correct but (ii) is false.

(B) Statement (ii) is correct but (i) is false.
(C) Both statement (i) and (ii) are correct.
(D) Both statement (i) and (ii) are false.

Answ er - (C)

2. Match the following:

List – I List – II

(i) Z – Theory (a) Hergberg

(ii) Y – Theory (b) Maslow
(iii) Hierarchy Needs Theory (c) Mc Gregor
(iv) Hygiene Theory (d) Urwick

Codes:

(a) (b) (c) (d)

(A) (iv) (i) (iii) (ii)
(B) (iii) (ii) (iv) (i)
(C) (iv) (iii) (ii) (i)
(D) (iii) (iv) (i) (ii)

Answ er - (C)

3. Need-Hierarchy Theory was propounded by

(A) Peter F. Drucker

(B) Abraham Maslow
(C) Mc – Fraland
(D) Elton Mayo

Answ er - (B)

4. The term “Grapevine Communication” is related to

(A) Formal Communication

(B) Informal Communication
(C) Written Communication
(D) Vertical Communication

Answ er - (B)

5. Taylor differential piece rate system is related to

(A) Time wage system

(B) Piece wage system
(C) Incentive wage system
(D) None of the above

Answ er - (C)
6. Match the following:

List – I List – II

(i) Sensitivity training (a) Leadership

(ii) Hygiene factors (b) Organisational Development
(iii) Number of subordinates (c) Motivation
(iv) Likert’s management system (d) Span of management

Codes:

(i) (ii) (iii) (iv)

(A) (b) (c) (d) (a)
(B) (a) (c) (d) (b)
(C) (d) (c) (a) (b)
(D) (a) (b) (c) (d)

Answ er - (A)

7. Match the following:

List – I List – II

(i) Indian Trade Union Act (a) 1923

(ii) Industrial Dispute Act (b) 1926
(iii) The Workmen’s Compensation Act (c) 1948
(iv) The Employees’ State Insurance Act (d) 1947

Codes:

(i) (ii) (iii) (iv)

(A) (b) (d) (a) (c)
(B) (b) (c) (d) (a)
(C) (b) (d) (c) (a)
(D) (a) (c) (b) (d)

Answ er - (A)
8. Who creates and implements strategic change in an organization?

(A) Directors
(B) Consultants
(C) H. R. Managers
(D) Strategist

Answ er - (D)

9. Which of the variables is not used by marketers for demographic segmentation?

(A) Age
(B) Income
(C) Gender
(D) Poverty

Answ er - (D)

10. According to Fiedler’s Contingency Model of Leadership, which one of the

following is not situational variable?

(A) Leader-Member relations

(B) Task structure
(C) Position power
(D) Maturity of followers

Answ er - (D)

1. Ethical Management is

(A) A Compromise
(B) A Compulsion
(C) A Judgement
(D) (A) and (B)

Answ er - (A)

2. Hawthorne Experiment is related to the

(A) Systems theory

(B) Classical theory
(C) Human relations theory
(D) Scientific management theory

Answ er - (C)

3. The principle of organisation that no employee should report to more than one
superior is called

(A) Scalar principle

(B) Span of control
(C) Unity of command
(D) Unity of direction

Answ er - (C)

4. ‘Rege Committee’ is related to

(A) Working conditions in Indian Industry

(B) Social security in Indian Industry
(C) Individual differences in Indian Industry
(D) None of the above

Answ er - (A)

5. While considering promotion of an employee, the following is the most important

consideration:

(A) Seniority
(B) Competence
(C) Loyalty
(D) Only (A) and (B)

Answ er - (D)

6. Which type of promotion has been described by W. R. Spriegel?

(i) Departmental Promotion

(ii) Inter-departmental Promotion
(iii) Inter-plant Promotion
(iv) Inter-company Promotion

(A) (i), (ii), (iii)

(B) (ii), (iii), (iv)
(C) (i), (ii), (iv)
(D) (i), (iii), (iv)

Answ er - (A)

7. Ethical challenges may arise on account of

(A) Failure of personal character, conflict of personal value & organisational goals and
conflict of organisational goals and social values
(B) Hazardous but popular products
(C) Both (A) and (B)
(D) None of the above

Answ er - (C)

8. Transactional Analysis (TA) is related to

(A) Learning
(B) Attitudes
(C) Perception
(D) Personality

Answ er - (D)

9. Which among the following is odd one?

(A) BMS
(B) FICCI
(C) AITUC
(D) INTUC

Answ er - (B)
10. Which of the following strategies requires a company to concentrate its efforts in
one or more narrow segments instead of a broad based strategy?

(A) Cost-Leadership strategy

(B) Differentiation strategy
(C) Focus strategy
(D) None of the above

Answ er - (C)

1. One of the acceptable methods for obtaining feedback of training is called

(A) Structured Interview

(B) Performance after Training
(C) Improvement after Training
(D) Employee Turnover Rate

Answ er - (A)

2. Changes in population characteristics such as age, gender, race, marital status,

income and education are examples of change:

(A) Demographic
(B) Cultural
(C) Geographic
(D) Diversity

Answ er - (A)

3. During his days at Midvale Steel Company F.W. Taylor saw that employees
soldiering – deliberately working at a pace slower than their capabilities. He identified
that, worker indulge in soldiering primarily for the following reasons:

(A) Fear of losing jobs if they increase their output.

(B) Faulty wage systems.
(C) Out-dated methods of working
(D) All of the above
 Answ er - (D)

4. Among the best known trait approaches to personality measurement – column A

gives Traits and column B states the name of authority defining them. Match the
correct combination

Column – A Column – B
(Traits)
(Author)
(A) 20 + needs Murray
(B) 16 traits Eysenck
(C) 3 traits Cattell
(D) 5 traits Costa & Merree

Answ er - (A)

5. “Third Party intervention” as “Conflict Resolution” is

(A) Often required
(B) Seldom required
(C) Required as a mandate, when conflict remains unresolved
(D) Not at all considered as an option

Answ er - (C)

6. The policy of introducing “New Blood” is

(A) Stereotypic
(B) Bureaucratic as well as redtapic
(C) Innovative and challenging, making the corporate dynamic
(D) Innovative, challenging, but often resisted

Answ er - (D)

7. An “Assessment Centre” is

(A) A place
(B) A technique
(C) Both (A) and (B)
(D) None of the above

Answ er - (B)

8. “Organizational learning” and “Learning organization” are

(A) Same
(B) Different
(C) Reverse to each other
(D) Complementary to each other

Answ er - (A)

9. Whistle-Blowers are

(A) To be removed from the jobs

(B) To be promoted
(C) To be rewarded for the organisational enrichment
(D) To be protected since they intend to bring out truth

Answ er - (D)

10. “Work-Diversity” by nature, does not go against Ethics. But an executive

assistant while getting transferred from “stores” to “dispatch” section created
turmoil in the office. He is

(A) Most ethical in his deal

(B) Fully against work ethics
(C) He is workoholic
(D) A Rigid employer, hard nut to crack

Answ er - (B)

1. Who is father of Administrative Management Theory?

(A) Max Weber

(B) Frank Gilbraith
(C) Henry Fayol
(D) Henry Gantt
 Answ er - (C)

2. The process of determining the tasks that make-up a job and the skills, abilities
and responsibilities needed to perform the job is called

(A) Job Analysis

(B) Job Description
(C) Job Enrichment
(D) All of the above

Answ er - (A)

3. Which of the following is the internal sources of recruitment?

(A) Advertisement
(B) Selection
(C) Both (A) and (B)
(D) None of the above

Answ er - (D)

4. The problem of industrial discipline was debated by the Indian Labour Conference
(ILC) held in India in

(A) 1948
(B) 1952
(C) 1957
(D) 1960

Answ er - (C)

5. Benefits provided for temporary and permanent disability disfigurement, medical

expenses and medical rehabilitation is referred to as

(A) Fringe benefits

(B) Financial incentives
(C) Workers’ compensation
(D) None of the above
 Answ er - (C)

6. Negotiation of labour contract by Union and Management is referred to as

(A) Industrial Relations

(B) Trade Union
(C) Consumerism
(D) Collective Bargaining

Answ er - (D)

7. Goods used by an organization in producing other goods is called

(A) Consumer goods

(B) Industrial goods
(C) Speciality goods
(D) None of the above

Answ er - (B)

8. The outside third party who is brought into settle a dispute, and he or she has the
authority to make a decision is called

(A) Government
(B) An Arbitrator
(C) Union
(D) Legal Expert

Answ er - (B)

9. ESI Act applies to

(A) Railways and Mines Industries

(B) Seasonal Factory Workers
(C) Cement Industries
(D) None of the above

Answ er - (B)
10. Porter and Lawler model is related to
(A) Perception
(B) Attitudes
(C) Motivation
(D) Leadership

Answ er - (C)

1. Which one of the following is not a step in planning?

(A) Establishing objectives

(B) Developing premises
(C) Determining alternative courses
(D) Identifying needs of employees

Answ er - (D)

2. Planning is looking ahead and control is

(A) Scanning environment

(B) Looking back
(C) Setting targets
(D) Defining objectives

Answ er - (B)

3. Name the Author of Equity Theory of Motivation.

(A) Blake & Mouton

(B) Strube & Garcia
(C) Stancy Adams
(D) Albert Bandura

Answ er - (C)

4. Anything dealing with Ethics in Business is

(A) Good, bad or both, to the business gains

(B) Not related to religion
(C) Not to focus obligation
(D) Killing all types of Unfair Trade Practices

Answ er - (A)

5. Ethics provide

(A) Consumer Autonomy

(B) CSR
(C) Justice
(D) All of the above

Answ er - (D)

6. Company seeking ethical standard must purport to

(A) Good Employee Relation

(B) Better Production Portfolio
(C) Economy of Scale
(D) Public Disclosure and Publishing

Answ er - (D)

7. Which of the following is not the act of Corporate Governance?

(A) Protecting the interest of shareholders

(B) Protecting the interest of employees
(C) Fudging of Accounts
(D) Paying Taxes to the Government

Answ er - (C)

8. Corporate Social Responsibility (CSR) is looked as the organised network of

making long economic and social relationship of the corporate with the society. But a
business of which type, as mentioned below, cannot afford for it, at the first
instance?

(A) Large Business

(B) Medium Business
(C) Small Business
(D) A Business Start-up

Answ er - (D)

9. The four systems of Management in terms of Leadership styles are related to

(A) Blake and Mouton

(B) Philip Kotler
(C) Peter F. Drucker
(D) Rensis Likert

Answ er - (D)

10. The number of subordinates a superior can effectively handle is called

(A) Organising people

(B) Span of control
(C) Direction
(D) Coordination

Answ er - (B)

1. Which of the following types of control involves evaluation of inputs and taking
corrective actions before the operation is completed?

(A) Feed Forward Control

(B) Concurrent Control
(C) Feedback Control
(D) Forward Control

Answ er - (A)

2. Which of the following is the process of systematically identifying, assessing and

developing organizational leadership to enhance performance?

(A) Manpower Planning

(B) Career Planning
(C) Succession Planning
(D) Strategic Human Resource Planning

Answ er - (C)

3. Which of the following is not a principle under the “Hot Stove Rule” of Douglas Mc
Gregor?

(A) Advance Warning

(B) Impersonality and Impartiality
(C) Consistency
(D) Opportunity to defend

Answ er - (D)

4. “Quality Circles in India”, the first book incorporating the process to be adopted in
developing, implementing and sustaining quality circles, was authored by

(A) T.V. Rao

(B) D.M. Pestonzee
(C) Udai Pareek
(D) S.R. Udpa

Answ er - (D)

5. The theory that categorized needs being concerned with survival, relationships
and desire for personal development is popularly known as

(A) Need Hierarchy Theory

(B) Two Factor Theory
(C) ERG Theory
(D) Contingency Theory

Answ er - (C)

6. Which of the following is/are part(s) of transformation process, is/are considered

as a part of organizational development?

a. Implementing Strategic Planning and Alignment

b. Assessing the competitors strengths and weaknesses
c. Assessing the environment and changing organisational structure, systems and culture
d. Developing the work climate to enhance teamwork, trust and cooperation

(A) a, b and c
(B) a, b, c and d
(C) a, c and d
(D) a, b and d

Answ er - (C)

7. The International Institute of Labour Studies was established in the year:

(A) 1919
(B) 1960
(C) 1926
(D) 1978

Answ er - (B)

8. Compulsory collective bargaining was advocated by:

(A) G.L. Nanda

(B) Khandubhai Desai
(C) V.V. Giri
(D) Jagjivan Ram

Answ er - (C)

9. Human Resource Management (HRM) is a part of the broad Human Resource

Development (HRD) System, as this focus to

(A) Selection, Induction, Training and Development

(B) Operational and Organisational Options
(C) (A) and (B) above
(D) None of the above

Answ er - (C)
10. Expectancy Theory of Motivation was propounded by

(A) Porter and Lawler

(B) McGregor
(C) Vroom
(D) J. Stacy Adams

Answ er - (C)

1. Who has given the ‘expectancy theory’ of Motivation?

(A) Abraham Maslow

(B) Victor Vroom
(C) Frederick Herzberg
(D) Clayton Adler

Answ er - (B)

2. The categories of human process, techno structural, human resources

management and strategic applications are related to:

(A) Change management

(B) O. D. application
(C) Training
(D) Action research

Answ er - (B)

3. _____ set guidelines regarding safety practices at work.

(A) Equal employment laws

(B) Occupational safety and health laws
(C) Labor laws
(D) Advertising regulations

Answ er - (B)

4. Which one is not a part of McKinsy’s 7‘s’ framework?

(A) Systems
(B) Strategy
(C) Standards
(D) Style

Answ er - (C)

5. Which of the following HR activities may be outsourced to specialist service

providers?

a. administration of pension plans

b. employee assistance/ counseling plans
c. retirement planning
d. background checks

Codes:

(A) a, b & c
(B) a, b & d
(C) b, c & d
(D) a, b, c & d

Answ er - (D)

6. Companies may use a(n) _____ to provide employees with a single access point or
gateway on a company’s intranet to all human resource information.

(A) database
(B) HR portal
(C) data warehouse
(D) URL

Answ er - (B)

7. The change in specialization and integration in organization context is called:

(A) Co-ordination
(B) Co-operation
(C) Organizational restructuring
(D) Feedback

Answ er - (C)

8. Which one is a part of performance measurement?

(A) Trait
(B) Behaviour
(C) Outcome
(D) All the above

Answ er - (D)

9. Which of the following is a single use plan?

(A) Budget
(B) Rule
(C) Procedure
(D) Policy

Answ er - (A)

10. The basic role of policy is

(A) To provide guidelines for action

(B) To set procedures
(C) To give direction for motivation
(D) To prescribe methods

1. Which of the following is method of Union recognition?

(A) Secret Ballot

(B) Membership Verification
(C) Check-off System
(D) All the above

Answ er - (D)
2. Who coined the term ‘informal sector’?

(A) Keith Davis

(B) Amartya Sen
(C) Mahabub Ul Haq
(D) Keith Hart

Answ er - (D)

3. Reducing the number of employees at operational level and reorganizing the work
system in order to attain greater productivity.

(A) Downsizing
(B) Manpower inventory
(C) Manpower forecasting
(D) All the above

Answ er - (A)

4. Which of the following is not a method of social security?

(A) Social Assistance

(B) Social Action
(C) Social Insurance
(D) Mutual Assistance

Answ er - (B)

5. Which test assesses an individual's achievement and motivational levels?

(A) Thurstone Temperament Survey

(B) Minnesota Multiphasic Personality
(C) Thematic Apperception Test
(D) Guilford - Zimmerman Temperament Survey

Answ er - (C)
6. In __________, the interviewer uses pre-set standardised questions which are put
to all applicants.

(A) Unstructured interview

(B) Structured interview
(C) Behavioural interview
(D) Mixed interview

Answ er - (B)

7. When an organization outsources the responsibilities for the end-to-end delivery of

the recruitment/selection process covering all vacancies is

(A) Recruitment process and screening

(B) Business process and screening
(C) Knowledge process and screening
(D) All the above

Answ er - (D)

8. Lean production aims at:

(A) Continuous improvement

(B) Aim at zero defects
(C) Just-in-time inventory system
(D) All of the above

Answ er - (D)

9. Which one is not of Michael Porters five force model of industry analysis?

(A) Threat of new entrants

(B) Substitutes
(C) Intensity of rivalry among existing players
(D) Cost leadership

Answ er - (D)
10. AB Corp streamlined its annual benefits package enrollments by digitizing and
aggregating the former paper benefits reports, electronic spreadsheets, and benefit
summaries and providing the materials at a single location on the company intranet.
AB Corp is using a(n) _____.

(A) database
(B) HR portal
(C) data warehouse
(D) customer relationship management system

Answ er - (B)

1. Which of the following is an invisible part but a powerful template that shapes,
what happens at the workplace?

(A) Organisational culture

(B) Organisational climate
(C) Organisational dynamics
(D) Organisational structure

Answ er - (A)

2. Match the following:

Needs Refers to

a. Intrinsic i. Recognition by boss

b. Extrinsic ii. Regular salary
c. Expressed iii. Self initiative
d. Wanted iv. Expecting others to initiate

Codes:
a b c d
(A) iv iii i ii
(B) i iv iii ii
(C) ii i iv iii
(D) iii ii iv i
 Answ er - (C)

3. The trusteeship approach to industrial relations was advocated by:

(A) Karl Marx

(B) Max Weber
(C) Allan Flanders
(D) Mahatma Gandhi

Answ er - (D)

4. The voluntary and involuntary permanent withdrawal from an organisation is called

___________.

(A) Turnover
(B) Behaviour
(C) Misbehaviour
(D) None of the above

Answ er - (A)

5. Which of the following option is a component of remuneration?

(A) Fringe Benefits

(B) Commitment
(C) External equity
(D) Motivation

Answ er - (A)

6. Who had given the conceptual, human and technical skills concept of managerial
skills?

(A) Robert Blake

(B) Henry Mintzberg
(C) Robert Katz
(D) Heinz Weihrich
 Answ er - (C)

7. Who had advocated the systems approach model?

(A) John T. Dunlop

(B) Herbert A. Spencer
(C) Charles A. Spaulding
(D) Talcott Parsons

Answ er - (A)

8. The amount sufficient to enable a worker to live in reasonable comfort, having

regard to all obligations to which an average worker would ordinarily be subject to

(A) Minimum Wage

(B) Fair Wage
(C) Living Wage
(D) Nominal Wage

Answ er - (A)

9. _______ occurs when an interviewer judges an applicant's entire potential for job
performance on the basis of a single trait, such as how the applicant dresses or
talks.

(A) Stress producing

(B) Halo - effect
(C) Unstructured
(D) None of the above

Answ er - (B)

10. Which of these is an alternate to job evaluation?

(A) Wage survey

(B) Employee classification
(C) Decision Bank Method
(D) None of the above

Answ er - (C)

1. Which of these options is one of the non - analytical methods of job evaluation?

(A) Job - grading method

(B) Point ranking method
(C) Factor comparison method
(D) None of the above

Answ er - (A)

2. QWL movement was spearheaded by

(A) C.A. Barlett and S. Ghoshal

(B) Eric Tryst, Fred Enery, Eina Thorsrud
(C) D. Harnett and L. Cummings
(D) Ronen Simcha and Oded Shankar

Answ er - (B)

3. Match the following:

List – I List – II
a. Eric Berne i. Born to Win
b. Thomas A. Harris ii. Quality Circles in India
c. James and Dorothy Jongeward iii. I’am O.K – You’re O.K
d. S.R. Udpa iv. Transactional Analysis

Codes:
a b c d
(A) iv iii i ii
(B) ii iv i iii
(C) i iii iv ii
(D) iv i ii iii

Answ er - (A)

4. Arrange in sequence the five steps procedure for Behaviourally anchored rating
scales (BARS):

a. Identify Performance Dimensions

b. Collect critical incidents
c. Rate the incidents
d. Re-classify the incidents
e. Develop the final instrument

Codes:
(A) b, d, a, e, c
(B) d, b, a, e, c
(C) b, a, d, c, e
(D) b, d, e, a, c

Answ er - (C)

5. Which one is not a part of effective organization’s career planning process?

(A) Assessment of Occupational and career choice

(B) Personal Assessment
(C) Annual Appraisal and Development Programme
(D) Incentive Management

Answ er - (D)

6. Match the following:

Thinker Principles

a. Mary Parker Follett i. Co-ordination

b. Henry Fayol ii. Elements of Management
c. F.W. Taylor iii. Scientific methods
d. Gilbreth and Taylor iv. Quantitative measurement
Codes:
a b c d
(A) i ii iii iv
(B) iv iii ii i
(C) iv ii i iii
(D) ii iv iii i

Answ er - (A)

7. Match the Themes with the respective approaches:

Approaches Themes

a. Sociotechnical system approach i. Appropriate managerial behaviour

depends on elements of the situation
b. Democratic approach ii. employees’ attitudes influence their
perception of work and their work
experiences shape their attitudes
c. Contingency approach iii. Technology greatly influences
organisational culture and structure
which influence the attitude towards
work.
d. Interactional approach iv. Involvement and empowerment of
workers improve productivity

Codes:
a b c d
(A) i iii iv ii
(B) iii iv ii i
(C) iii iv i ii
(D) iii ii iv i

Answ er - (C)

8. ________ involves conscious efforts to organise tasks, duties and responsibilities

into a unit of work to achieve certain objectives.
(A) Training needs analysis
(B) Job design
(C) Job analysis
(D) None of the above

Answ er - (C)

9. Which are the factors by which the process of job design can be affected?

(A) Organisational
(B) Environmental
(C) Behavioural
(D) All of the above

Answ er - (D)

10. Who has extended the Vroom’s Expectancy Theory of Motivation by suggesting
that motivation is not equal to satisfaction and performance and by depicting what
happens after performance?

(A) Harold Kelly

(B) Edward Tolman
(C) Alderfer
(D) Porter and Lawler

Answ er - (D)

1. Hawthorne Experiment findings led to

(A) Behavioural Approach

(B) Systems Approach
(C) Human Relations Approach
(D) Scientific Management Approach

Answ er - (C)
2. Which of the following is not a path in grapevine chain?

(A) Non-profitability
(B) Single strand
(C) Gossip
(D) Cluster Chair

Answ er - (A)

3. Which of the following is a benefit of employee training?

(A) Improves morale

(B) Helps people identify with organisational goals
(C) Provides a good climate for learning, growth and co - ordination
(D) None of the above

Answ er - (B)

4. Which of the following is a method used in group or organisational training needs

assessment?

(A) Consideration of current and projected changes

(B) Rating scales
(C) Interviews
(D) Questionnaires

Answ er - (A)

5. When the chain of command is longer than the span of control, the resultant
organization structure would be

(A) Linear structure

(B) Flat structure
(C) Tall structure
(D) Free-form Organization structure
 Answ er - (C)

6. In an organization, under line and staff the function of ‘staff’ is

(A) Superior
(B) Managerial
(C) Authoritative
(D) Advisory

Answ er - (D)

7. Which one of the following is not the method of job evaluation?

(A) Ranking
(B) Forced Distribution
(C) Grading
(D) Point Method

Answ er - (B)

8. Outsourcing stands for

(A) Retrenching services of surplus employees

(B) Encouraging voluntary retirement
(C) Contracting out the work to other organisations
(D) Slowing down of production

Answ er - (C)

9. HRD systems include

(A) Performance Appraisal

(B) Potential Appraisal and Development
(C) Feedback and Performance coaching
(D) All the above

Answ er - (D)
10. Which of these is a consequence of pay dissatisfaction?

(A) Strikes
(B) Grievances
(C) Turnover
(D) Job dissatisfaction

Answ er - (D)

1. Arrange the following steps in OB Mod in their right sequence:

a. Identification of behavioural contingencies

b. Measurement of the behaviours
c. Identification of performance related behaviours
d. Evaluation of performance improvement
e. Development and implementation of intervention strategy

Codes:

(A) a, c, b, e, d
(B) c, a, b, d, e
(C) a, d, c, b, e
(D) c, b, a, e, d

Answ er - (D)

2. The emotional part of an attitude is called _______.

(A) Affective component

(B) Attitude
(C) Behavioural component
(D) All of the above

Answ er - (A)
3. Employee's general belief that their organisation values their contribution and
cares about their well - being is called __________.

(A) Behaviour
(B) Workplace misbehaviour
(C) Organizational behaviour
(D) Perceived organizational support

Answ er - (D)

4. Match the following:

Theories of Motivation Propagators

a. Expectancy Theory i. J. Stacy Adams

b. ERG Theory ii. Hackman & Oldham
c. Equity Theory iii. Clayton Alderfer
d. Job Characteristics Model iv. Victor Vroom

Codes:
a b c d
(A) iii i ii iv
(B) iv iii i ii
(C) iv i ii iii
(D) iv ii i iii

Answ er - (B)

5. When a sender manipulates information so that it will be seen more favourably by

the receiver in communication, it is called

(A) Selective Perception

(B) Linguistic Trap
(C) Filtering
(D) Emotional Appeal
 Answ er - (C)

6. Which of the following subjects is not enumerated in the ‘concurrent list’ of the
Indian constitution?

(A) Oil fields

(B) Trade Unions
(C) Factories
(D) Vocational and technical training of labour

Answ er - (A)

7. Which method is used for evaluating the performance of executives or supervisory

positions?

a. Psychological Appraisals
b. Assessment Centres
c. Behaviourally Anchored Rating Scales
d. 360 degree feedback

Answ er - (B)

8. What is the main objective of job evaluation?

a. Job is rated before the employee is appointed to occupy

b. It is not compulsory
c. To define satisfactory wage and salary differentials
d. None of the above

Answ er - (C)

9. Time and Motion Study was propounded by

(A) Louis D. Brandies

(B) Frank B. Gilberth
(C) Elton Mayo
(D) Henry Gnatt
 Answ er - (B)

10. Which of the following is a process of communication?

(A) Downward
(B) Upward
(C) Lateral
(D) All the above

Answ er - (D)

1. Find the machinery which is not method of settlement of industrial dispute:

(A) Consultation
(B) Works committee
(C) Conciliation
(D) Adjudication

Answ er - (A)

2. Match the following:

List – I List – II
a. Human Capital Approach i. David Mcclelland
b. Socio- Psychological Approach ii. UNDP
c. Poverty Alleviation Approach iii.T.W. Scultz
d. World Human Development iv. World Bank
Approach

Codes:

a b c d
(A) ii iv i iii
(B) iii iv ii i
(C) iii i iv ii
(D) iv ii i iii
 Answ er - (C)

3. The process of forecasting an organizations future demand for, and supply of, the
right type of people in the right number is called.

(A) Human Resource Planning

(B) Recruitments
(C) Human Resource Management
(D) Human Capital Management

Answ er - (A)

4. Who has started that “Collective bargaining is essentially a process in which

employees act as a group in seeking to shape conditions and relationships in their
employment.

(A) R. F. Hoxie
(B) L. G. Reynolds
(C) Dale Yoder
(D) J. F. Richardson

Answ er - (C)

5. Training refers to

(A) An act of increasing the knowledge and skill of an employee for doing a particular job
(B) A short term educational process and utilizing systematic and organized procedure by
which employees learn technical knowledge and skills for a definite purpose.
(C) It bridges the differences between job requirements and employee’s present
specifications
(D) All of the above

Answ er - (D)

6. A process that is used for identifying and developing internal people with the
potential to fill key business leadership positions in the company is called.

a. Highly talented personnel creation

b. Investing in human resources
c. Succession planning
d. None of the above
Answ er - (C)

7. Which of the following is the meaning of ‘Golden handshake’?

(A) It is a bribe.
(B) It is a gift.
(C) It is a gratis.
(D) It is a compensation.

Answ er - (D)

8. The famous definition of ‘personality’ as “the dynamic organization within the

individual of those psychological systems that determine his unique adjustments to
his environment” – is given by

(A) Theodore T. Herbert

(B) Sigmund Freud
(C) Gordon Allport
(D) James Watson

Answ er - (C)

9. A test that seeks to predict success or failure through ones handwriting is called

(A) Polygraph
(B) Graphology
(C) Grammatologist
(D) None of the above

Answ er - (B)

10. Which country uses the graphology test to select candidates?

(A) U.S
(B) India
(C) Germany
(D) China

Answ er - (A)

1. Which of the following is method of Union recognition?

(A) Secret Ballot

(B) Membership Verification
(C) Check-off System
(D) All the above

Answ er - (D)

2. Which of the following is not a TQM technique?

(A) Six Sigma

(B) Zero Defect Programmes
(C) Quality Circles
(D) Core Competency

Answ er - (D)

3. Which of the following is a Matrix Organization?

(A) When bureaucratic structure is made less hierarchical

(B) When project structure is superimposed on bureaucratic structure
(C) When project structure is independently created
(D) When projects are geographically dispersed

Answ er - (B)

4. Who had advanced the ‘soft’ and ‘hard’ approach of HRM?

(A) Benjamin Schneider

(B) James Niniger
(C) John Storey
(D) Lloyd Baind

Answ er - (C)
5. Leader-Member relations; task structure and position power are
attributes of which leadership theory?

(A) Trait Theory

(B) Behavioural Theory
(C) Situational Theory
(D) Contingency Theory

Answ er - (D)

6. Find out the characteristics of collective bargaining which is not

applicable;

(A) It is a collective process.

(B) It is a flexible process.
(C) It is not a bipartile process.
(D) It is interdisciplinary system.

Answ er - (C)

7. Find out the one which is not an element of employee empowerment:

(A) Belief system and trust

(B) Purposefulness
(C) Arbitrariness
(D) Self-sufficiency or Competency

Answ er - (C)

8. Three tier framework of industrial relations was proposed by:

(A) Kochan, T.A., et. al

(B) Richardson J.H.
(C) Clark Kerr
(D) John T. Dunlop

Answ er - (A)

9. A system of industrial relations where social and labour issues are

discussed between trade unions and management at enterprise level is:
(A) Bipartism
(B) Tripartism
(C) Social dialogue
(D) None of the above

Answ er - (A)

10. Delphi Technique is used in

(A) Planning
(B) Promoting
(C) Forecasting
(D) Pricing

Answ er - (C)

1. Which of the following is Herzberg’s hygine factors?

(A) Recognition at work place

(B) Reasonable salary
(C) Responsibility for work
(D) Sense of achievement

Answ er - (B)

2. Who has called the scientific management a ‘rabble hypotheses?

(A) Peter F. Drucker

(B) Elton Mayo
(C) Douglas McGregor
(D) None of the above

Answ er - (B)

3. ‘Red hot stove’ rule of disciplinary action was suggested by

(A) Douglas McGregor

(B) Dale Yader
(C) Richard P. Calhoon
(D) Fred Luthans

Answ er - (A)

4. Which one is part of Michael Porter’s generic strategies?

(A) Cost leadership strategy

(B) Focus strategy
(C) Differentiation strategy
(D) All the above

Answ er - (D)

5. Arrange the following steps involved in establishing a career

development system
in proper sequence:

(a) Vision
(b) Needs
(c) Action plan
(d) Results

(A) d, c, b, a
(B) b, a, c, d
(C) b, d, a, c
(D) c, a, b, d

Answ er - (B)

6. Human values in regard to Management Development do not include

(A) Dignity and forgiveness

(B) Arrogance and anger
(C) Gratitude and gentleness
(D) Humility and Honesty

Answ er - (B)

7. Management development is concerned with learning of

(A) Mechanical skills

(B) Specific job skills
(C) Conceptual and creative skills
(D) All the above

Answ er - (C)

8. According to Robert L. Katz, the right sequence of relative importance

of various managerial skills from top to bottom is
(a) technical
(b) Human
(c) Conceptual

(A) c, b, a
(B) a, b, c
(C) c, a, b
(D) b, c, a

Answ er - (A)

9. A system of industrial relations where social and labour issues are

discussed between trade unions and management at enterprise level is:

(A) Bipartism
(B) Tripartism
(C) Social dialogue
(D) None of the above

Answ er - (A)

10. Which one is not a part of M.C. Kinsy’s 7’s frame work?

(A) Standards
(B) Structure
(C) Skills
(D) Strategy

Answ er - (A)

1. Who is the profounder of the socio-psychological approach to Human

Resource Development?

(A) T.W. Schultz

(B) Lorraine Corner
(C) Lim Teck Ghee
(D) David McClelland

Answ er - (D)

2. Read the following statements on HRD need analysis. Identify the one
which is not true:
(A) HRD needs can be identified at strategic, organisational, operational, task
and person levels
(B) HRD needs can be diagnostic, analytic, compliance oriented and proactive
(C) Competency mapping, performance appraisal and clarity of career paths
identify HRD needs at task level only
(D) Task related KSA analysis and training need analysis are integral part of
HRD need analysis

Answ er - (C)

3. Assertion (A): Performance Appraisal cannot be error free and unbiased.

Reason (R): The Appraisal Methods are covertly influenced by human

judgement which may be vitiated by inter-personal discriminatory impulses.

(A) Assertion (A) is right, Reason (R) is wrong.

(B) Assertion (A) is wrong, Reason (R) is right.
(C) Reason (R) does not subscribe to the Assertion (A).
(D) Both Assertion (A) and Reason (R) are right, and Reason (R) validate
Assertion (A).

Answ er - (D)

4. Match the following theories of career planning with their

propagators:

Theories of Career Planning Propagators

a. Career Anchor Model i. John Holland
b. Career Path Model ii. D.T. Hall
c. Career Choice Model iii. Edgar Schien
d. A Career Stages Model iv. Mondy, Noe and Premeanx

Codes:
a b c d
(A) ii iii i iv
(B) iii ii iv i
(C) iii iv i ii
(D) ii iv iii i

Answ er - (C)
5. Which of the following is a force that acts as stimulant for
organizational change?

(A) Nature of the workforce

(B) Technology
(C) Economic Shock
(D) All the above

Answ er - (D)

6. The Japanese 5 ‘S’ model deals with

(A) Housekeeping
(B) Assembly line production
(C) Quality assurance
(D) Cost effective measures

Answ er - (A)

7. Which of the following is not a contributory factor for HR

outsourcing?

(A) Strategic Reasons

(B) Financial Reasons
(C) Trade Union Hassels
(D) Competitive Factor

Answ er - (C)

8. Which of the following statements about downsizing is not correct?

(A) Mergers and Acquisitions are responsible for downsizing.

(B) Technical up gradation cannot be attributed as a reason for downsizing.
(C) Downsizing helps in getting rid of deadwood.
(D) Cost-cutting measure is a reason for downsizing.

Answ er - (B)

9. Which of the following is an outcome of collective bargaining?

(A) Award of Labour Court
(B) Award of Tribunal
(C) Arbitration Award
(D) Consent Award

Answ er - (D)

10. When team-building can be attempted by creating artificial teams in

which people get opportunity to experiment and learn from their
behaviour in a less threatening context, it is based on:

(A) Behaviour Modification Approach

(B) Action Research Approach
(C) Simulation Approach
(D) Team Role Approach

Answ er - (C)

1. A systematic, integrated and planned approach to improve the

effectiveness of groups of people in organizations is known as

(A) Management Development

(B) Organizational Development
(C) Managerial Training
(D) Management by Objectives

Answ er - (B)

2. Which of the following is not a cross cultural theory of international

HRM?

(A) Geert Hofstede’s Theory

(B) Cluckhohn-Strodthbeck’s Theory
(C) Halls Theory
(D) Jai B.P. Sinha’s Theory

Answ er - (D)

3. Who among the following advocated the principles of Labour

Legislation?

(A) Dankert
(B) V.V. Giri
(C) R.K. Dash
(D) S.D. Punekar

Answ er - (C)

4. Which of the following is not a regulative type of labour legislation?

(A) Factories Act, 1948

(B) Trade Unions Act, 1926
(C) Industrial Disputes Act, 1947
(D) Industrial Employment (Standing Orders) Act, 1946

Answ er - (A)

5. The goal of HRD system is to develop

(A) The capabilities of each employee as an individual.

(B) The capabilities of each individual in relation to his or her present role.
(C) The capabilities of each employee in relation to his or her expected future
roles.
(D) All the above

Answ er - (D)

6. Which one is not a part of HRD system?

(A) Career Planning

(B) Manpower Planning
(C) Training
(D) Organizational Development

Answ er - (B)

7. The other name of Sensitivity Training is

(A) T-Group Training

(B) Brainstorming
(C) In-basket Exercise
(D) Managerial Grid Training
 Answ er - (A)

8. A small voluntary group of employees doing similar or related work

who meet regularly to identify, analyses and solve product quality
problems and to improve general operations is known as

(A) Task Group

(B) Kaizen Groups
(C) Quality Circles
(D) Informal Groups

Answ er - (C)

9. Which of the following is not an OD technique?

(A) Sensitivity Training

(B) Delphi Technique
(C) Survey Feedback
(D) Grid Training

Answ er - (B)

10. Which of the following is not a labour legislation?

(A) Factories Act

(B) Minimum Wages Act
(C) Untouchability Abolition Act
(D) Equal Remuneration Act

Answ er - (C)

1. Which of the following factors are included in the calculation of

human development index?

(A) Life expectancy

(B) Adult literacy
(C) Decent standard of living
(D) All the above

Answ er - (D)
2. Who is not associated with development of human development
index?

(A) Mahabub-ul-Haq
(B) Manmohan Singh
(C) Meghnad Desai
(D) Sudhir Anand

Answ er - (B)

3. The sequence of human resource development activities according to

Leonard Nadler are

(A) Education, training and development

(B) Development, training and education
(C) Training, education and development
(D) Training, development and education

Answ er - (C)

4. Who introduced the concept of quality circles in India?

(A) P. V. Rao
(B) Udai Pareek
(C) Dharani P. Sinha
(D) S. R. Udpa

Answ er - (D)

5. Time study refers to

(A) Developing a standard time to do a particular task

(B) Improving work methods
(C) Value analysis
(D) Value engineering

Answ er - (A)

6. The four systems of Management in terms of Leadership styles are

related to
 (A) Blake and Mouton
(B) Philip Kotler
(C) Peter F. Drucker
(D) Rensis Likert

Answ er - (D)

7. The process of determining the tasks that make-up a job and the
skills, abilities and responsibilities needed to perform the job is called

(A) Job Analysis

(B) Job Description
(C) Job Enrichment
(D) All of the above

Answ er - (A)

8. Recruitment is concerned with

(A) Selecting the right candidate

(B) Developing a pool of job candidates
(C) Getting applications
(D) None of the above

Answ er - (B)

9. Exit Policy primarily emphasises in the broad sense, for policy makers
as

(A) Removing employees

(B) Down sizing
(C) Retiring people and rehabilitating them
(D) Bringing new blood to the Corporate

Answ er - (C)

10. Which of the following is the correct sequence of training

evaluation?

(A) Reaction, learning, behavior and results

(B) Learning, reaction, behavior and results
(C) Learning, behaviour, reaction and results
(D) Reaction, learning, results and behaviour

Answ er - (A)

1. The concept of HRD scorecard was introduced in India by

(A) UdaiPareek
(B) Rao and Pareek
(C) T.V. Rao
(D) ArunHonappa

Answ er - (C)

2. Performance appraisal by all the following parties is called

3600 performance appraisal:

(A) Supervisors and Peers

(B) Subordinates and Employees themselves
(C) Users of Service and Consultants
(D) All the above

Answ er - (D)

3. The following is the right process of training:

(A) Instructional design, validation, need analysis, implementation and

evaluation
(B) Need analysis, instructional design, validation, implementation and
evaluation
(C) Need analysis, validation, instructional design, implementation and
evaluation
(D) Instructional design, need analysis, implementation, validation and
evaluation

Answ er - (B)

4. Fish bone analysis as a tool of quality circle was advanced by

(A) Edward Deming

(B) Joseph Juran
(C) Kouru Ishi Kawa
(D) Phillip Crosby

Answ er - (C)

5. The leadership prototype

(A) is useful primarily for selection and training of employees

(B) Uses LPC (Least Preferred Co-worker) as an important component
(C) Depicts the image of a model leader
(D) Emphasizes leadership development

Answ er - (C)

6. To be effective a points-based rating system requires:

(A) Close management control

(B) Comprehensive, reliable and consistent information
(C) Objectivity in assessments
(D) 360° assessment

Answ er - (B)

7. Too much of reliance on internal recruitment can result in

(A) Reduced job performance

(B) High labour turnover
(C) Internal conflict
(D) Poor group dynamics

Answ er - (A)

8. The concept of stagnation in the context of HRM means:

(A) Lack of appropriate selection criteria.

(B) HR staff having very limited experience outside the HR functions.
(C) Over-reliance on the internal labour market to fill new positions.
(D) Lack of integration of recruitment and selection into the wider human
resource function.
 Answ er - (B)

9. Negotiations are an important aspect of the collective-bargaining

process. What do they ensure?

(A) That conflict is contained within manageable boundaries.

(B) That there is an agreement between all parties involved.
(C) That conflict is always resolved.
(D) It achieves a set of lasting agreements.

Answ er - (A)

10. Match the following:

Books and Concepts Authors

a. Games People Play i. Eric Bernie
b. I am OK you are OK ii. Kurt Lewin
c. Johari Window iii. Thomas A. Harris
d. Force Field Anal iv. Joseph Lufth & Harry Inghams

Codes:
abcd
(A) ii i iv iii
(B) i iii iv ii
(C) iv ii iii i
(D) iii i ii iv

Answ er - (B)

1. ________ involves conscious efforts to organise tasks, duties and

responsibilities into a unit of work to achieve certain objectives.

(A) Training needs analysis

(B) Job design
(C) Job analysis
(D) None of the above

Answ er - (C)

2. Which are the factors by which the process of job design can be
affected?
(A) Organisational
(B) Environmental
(C) Behavioural
(D) All of the above

Answ er - (D)

3. Which of the following option is a component of remuneration?

(A) Fringe Benefits

(B) Commitment
(C) External equity
(D) Motivation

Answ er - (a)

4. Which of these is a consequence of pay dissatisfaction?

(A) Strikes
(B) Grievances
(C) Turnover
(D) Job dissatisfaction

Answ er - (D)

5. Which of the following theories of wages was propounded by Karl

Marx?

(A) Subsistence Theory

(B) Surplus Value Theory
(C) Wage Fund Theory
(D) Residual Claimant Theory

Answ er - (B)

6. Which of the following is not a semantic barrier of communication?

(A) Faulty translation

(B) Ambiguous words
(C) Specialist’s language
(D) Inattention
 Answ er - (D)

7. People should be regarded as assets rather than variable costs was

emphasised in

(A) Personnel Management

(B) Human Resource Management
(C) Personnel Administration
(D) Public Administration

Answ er - (B)

8. The classical theorists favoured organisation based on

(A) Civilian model

(B) Strategic model
(C) Military model
(D) None of the above

Answ er - (C)

9. Job analysis includes:

(A) Job description and job enlargement

(B) Job enlargement and job enrichment
(C) Job description and job specification
(D) All of the above

Answ er - (C)

10. Which method is used for evaluating the performance of executives

or supervisory positions?

(A) Psychological Appraisals

(B) Assessment Centres
(C) Behaviourally Anchored Rating Scales
(D) 360 degree feedback

Answ er - (B)
1. Which of the following is not a factor of emotional intelligence?

(A) Ability
(B) Reason
(C) Emotion
(D) Thinking without feeling

Answ er - (D)

2. Find out the characteristics of collective bargaining which is not applicable;

(A) It is a collective process.

(B) It is a flexible process.
(C) It is not a bipartile process.
(D) It is interdisciplinary system.

Answ er - (C)

3. Find out the one which is not an element of employee empowerment:

(A) Belief system and trust

(B) Purposefulness
(C) Arbitrariness
(D) Self-sufficiency or Competency

Answ er - (C)

4. Which of the following is not a method of social security?

(A) Social Assistance

(B) Social Action
(C) Social Insurance
(D) Mutual Assistance

Answ er - (B)

5. Technique of drawing conclusions from a candidate’s hand writing about future

performance in a role is

(A) Graphology
(B) Physiognomy
(C) Phrenology
(D) Astronomy

Answ er - (A)

6. The amount sufficient to enable a worker to live in reasonable comfort, having

regard to all obligations to which an average worker would ordinarily be subject to
(A) Minimum Wage
(B) Fair Wage
(C) Living Wage
(D) Nominal Wage

Answ er - (A)

7. Match the following:

List – I List – II
(Propagators) (Contributions)
a. Ivan Pavlov i. Social Learning Theory
b. B.F. Skinner ii. S-O-B-C. Model
c. Albert Bandura iii. Classical Conditioning
d. Freud Luthans iv. Operant Conditioning

Codes:
a b c d
(A) i iii iv ii
(B) ii iv iii i
(C) iii iv i ii
(D) iv ii iii i

Answ er - (C)

8. ‘Case of Schimdt’ is associated with which School of Management thought?

(A) Human Relations School

(B) Behavioural School
(C) Systems Approach
(D) Scientific Management

Answ er - (D)

9. Arrange the following systems in the right order on the managerial style
continuum suggested by Rensis Likert

(a) Consultative
(b) Benevolent Authoritative
(c) Exploitative Authoritative
(d) Joint decision-making

(A) c, b, a, d
(B) c, a, b, d
(C) b, a, c, d
(D) c, d, b, a

Answ er - (A)
10. Performance Appraisal is a primary human resource management process that
links employees and organizations and provides input for other processes through
these means:

(A) Identification, measurement, management.

(B) Assessment, direction, development.
(C) Recruitment, Selection, on boarding.
(D) Skill, effort, responsibility.

Answ er - (A)

1. Self perceived talents, motives and values that influence career of an individual are
known as
(A) Career anchors
(B) Career plans
(C) Career aims
(D) None of the above

Answ er - (A)

2. Who has advanced the Bottom of the Pyramid concept?

(A) Garry Dessler
(B) Peter Drucker
(C) C.K. Prahlad
(D) Michael Porter

Answ er - (C)

3. Which one is not a general concept of T.Q.M.?

(A) Continuous Improvement
(B) Team Work
(C) Strategy
(D) Quality Education

Answ er - (C)

4. Which one of the following is not an interpersonal role identified by Henry

Mintzberg?
(A) The Figure head role
(B) The Leader role
(C) The Liason role
(D) The Resource – allocator role

Answ er - (D)

5. A corporate wide pay plan that uses a structured formula to allocate a portion of
annual company profits to employees is known as:
(A) Gain sharing
(B) Profit sharing
(C) ESOPS sharing
(D) All of the above

Answ er - (B)

6. The concept of management by objectives was given by

(A) Peter F. Drucker
(B) Luther Gulick
(C) RensisLikert
(D) Blake and Mouton

Answ er - (A)

7. OCTAPACE culture means

(A) Openness-cooperation-Truth-Authenticity-Proaction-Autonomy-Collaboration-
Experimentation
(B) Openness-Confrontation-Trust- Autonomy-Proaction-Authority- Collaboration
Experimentation
(C) Openness-Confrontation-Trust- Authority-Proaction-Autonomy cooperation-
Experimentation
(D) Openness-Confrontation-Trust- Authenticity-Proaction- Autonomy-Collaboration-
Experimentation

Answ er - (D)

8. Empowerment means authority to make decisions in ones area of operation

(A) By taking approval from the senior
(B) Without having to get approval from anyone else
(C) Without caring for the consequences
(D) All the above

Answ er - (B)

9. Who has called the POSDCORB ‘folklore’?

(A) Michael Armstrong
(B) Michael Poole
(C) Rosemary Stewart
(D) Henry Mirzberg

Answ er - (D)

10. “Model Grievance Procedure” is given in the

(A) Industrial Disputes Act
(B) Employee State Insurance Act
(C) Industrial Employment (standing orders) Act
(D) Code of Discipline

Answ er - (D)

1. The process of comparing actual performance with standards and taking

necessary corrective action is called
(A) Controlling
(B) Communicating
(C) Co-operating
(D) Co-ordinating

Answ er - (A)

2. An aggregate of several related action plans that have been designed to

accomplish a mission within a specified time period is known as
(A) Project
(B) Policy
(C) Process
(D) Programme

Answ er - (D)

3. Principle of direct contact, reciprocal relationships and principle of continuity as

principles of coordination are advanced by
(A) Luther Gullick
(B) Henry Fayol
(C) Mary Parker Follette
(D) Havold Koontz

Answ er - (C)

4. Which one of the following is not a function of the Personnel Department?

(A) Employment Activities
(B) Manpower Adjustment
(C) Grievance Handling
(D) Quality Management

Answ er - (D)

5. Which one of the following is not time based incentive plan?

(A) Halsey Plan
(B) Merrick Plan
(C) Rowan Plan
(D) Emerson Plan

Answ er - (B)

6. The concept of “End spurt” is associated with which of the following?

(A) Job satisfaction
(B) Morale
(C) Monotony
(D) Fatigue

Answ er - (C)

7. Which of the following is not a part of the Scheme of Workers’ Participation in

Management in India?
(A) Shop Level Councils
(B) Joint Level Councils
(C) Unit Level Councils
(D) Industrial Level Councils

Answ er - (D)

8. Arrange the needs in the order given by Abraham Maslow in his need hierarchy
theory of motivation.
(a) Esteem need
(b) Self-actualization need
(c) Physiological need
(d) Safety needs
(e) Social needs

(A) d, a, c, b, e
(B) c, d, e, a, b
(C) a, d, c, b, e
(D) c, e, d, a, b

Answ er - (B)

9. Which of the following is a reason for supporting a wider span of control?

(A) To reduce opportunities for delegations
(B) To have tighter control within the organisation
(C) To increase contact between managers and employees
(D) To reduce a process of delaying

Answ er - (C)

10. A manager may delegate any of the following except

(A) Authority
(B) Work load
(C) Responsibility
(D) None of the above

Answ er - (C)

1. Which of the following training programmes is meant for a new employee?

(A) Sensitivity training
(B) Apprenticeship training
(C) Induction training
(D) In-basket exercise

Answ er - (C)

2. Which of the following statements is not true about benchmarking strategy of

TQM?
(A) It is related to the efforts of Kaizen.
(B) It is related to the raising of criteria for selection.
(C) It is raising the performance standards of the organization.
(D) It is a people driven activity.

Answ er - (B)

3. Which of the following is not a type of HRM strategy?

(A) Task focused strategy
(B) Development oriented strategy
(C) Turnaround HRM strategy
(D) Placating HRM strategy

Answ er - (D)

4. Which of the following is not a ‘lab’ in the sensitivity training, also known as
Laboratory training?
(A) Stranger lab
(B) Cousin lab
(C) Organizational lab
(D) Family lab

Answ er - (C)

5. Which of the following statements about the recent trends in HRM is not correct?
(A) Employer branding is attempted to be achieved through HRM practices.
(B) Competency mapping is a recent trend in HRM.
(C) Measurement of HR through balanced scorecard has taken shape.
(D) Performance and Knowledge Management are not related to strategic HRM.

Answ er - (D)

6. Which of the following is not a method of dealing with resistance to change?

(A) Education and Communication
(B) Participation
(C) Facilitation and Support
(D) Coercion and Punishment
 Answ er - (D)

7. Which one of the following statements is wrong about OD?

(A) It is a diagnostic process.
(B) It is an intervention mechanism.
(C) It is a punitive mechanism.
(D) It is a value driven mechanism.

Answ er - (C)

8. The ‘Managerial Grid’ model was developed by

(A) Robert Blake and Jane S. Mouton
(B) Lawler and Porter
(C) Fiedler and Garcia
(D) Hersey and Blanchard

Answ er - (A)

9. Assertion (A): Structural inertia is an organizational resistance process to change

because organizationshave built in mechanism toproduce stability.
Reason (R): People with a high need for security are likely to resist change because it
threatens their feeling of safety.
Codes:
(A) (A) is right and (R) is a correct explanation of (A).
(B) Both (A) and (R) are right, but the (R) does not explain the (A).
(C) Both (A) and (R) are wrong.
(D) (A) is wrong and (R) is right.

Answ er - (B)

10. The case study method of OD was developed by

(A) Christopher C. Longdell
(B) Eric Berne
(C) Udai Pareek
(D) S.R. Udpa

Answ er - (A)

1. When Human Relations training is given to managers the method adopted is:
(A) In-Basket Exercise
(B) Role-play method
(C) Managerial Grid Training
(D) Sensitivity Training

Answ er - (D)

2. Which one of the following is not the characteristic of planning?

(A) It deals with future
(B) It involves selection of particular course of action
(C) It is pervasive
(D) It is not strategic

Answ er - (D)

3. Premature evaluation is a type of

(A) semantic barrier
(B) psychological barrier
(C) organisational barrier
(D) personal barrier

Answ er - (B)

4. Which of the following is not a feature of systems approach?

(A) A system is a combination of parts
(B) Parts and sub-parts are related to one another
(C) It is not necessary for a system to have a boundary
(D) System transforms inputs into outputs

Answ er - (C)

5. Which of the following organisations is a two-dimensional structure?

(A) Functional structure
(B) Matrix structure
(C) Line structure
(D) Divisional structure

Answ er - (B)

6. Job description includes information about

(A) Job responsibilities, duties and working conditions.
(B) Job responsibilities, duties and worth in terms of wage and salary.
(C) Job responsibilities and qualifications for performance.
(D) Job responsibilities, duties and qualifications for performance.

Answ er - (A)

7. Differentiation between line and staff functions is necessary because it helps in

(A) providing specialized services.
(B) maintaining adequate checks and balances.
(C) maintaining accountability.
(D) All the above.

Answ er - (D)
8. Which of the following refers to analysis of handwriting to determine writer’s basic
personality traits?
(A) Kinesics
(B) Graphology
(C) Polygraphy
(D) Both (B) and (C)

Answ er - (B)

9. The five basic features of Scanlon plan of incentive payment are

(A) control, individuality, competence, involvement and sharing of benefits.
(B) cooperation, identity, competence, involvement and sharing of benefits.
(C) control, individuality, commitment, involvement , and sharing of benefits.
(D) cooperation, identity, control, involvement and sharing of profits.

Answ er - (B)

10. Which of the following is a process of systematically identifying, assessing and

developing organisational leadership to enhance performance?
(A) Manpower planning
(B) Career planning
(C) Succession planning
(D) Human Resource planning

Answ er - (C)

1. Which of the following principles of management was not given by Fayol?

(A) Unity of direction
(B) Subordination of individual interest to common interest
(C) Stability of tenure
(D) Standardisation

Answ er - (D)

2. Arrange different phases of Hawthorne experiments in their right sequence:

a. Relay assembly test room experiments
b. Bank wiring observation test
c. Illumination experiment
d. Personal counselling
e. Mass interviewing programme

(A) a, b, c, d, e
(B) c, a, e, b, d
(C) c, b, e, a, d
(D) e, d, c, b, a

Answ er - (B)
3. Delphi technique is used in
(A) Organising
(B) Operating
(C) Staffing
(D) Forecasting

Answ er - (D)

4. Narrow span of control results into

(A) Tall structure
(B) Flat structure
(C) Mechanistic structure
(D) All the above

Answ er - (A)

5. Which of the following is correct about ‘Grapevine’?

(A) It tends to exist when members of formal group know one another well.
(B) It is the result of social forces at work place.
(C) It is more common in times of high organisational excitement.
(D) All the above.

Answ er - (D)

6. Arrange the following stages of group dynamics in right sequence:

a. Norming
b. Performing
c. Storming
d. Forming

(A) d, c, a, b
(B) a, b, c, d
(C) d, c, b, a
(D) c, d, b, a

Answ er - (A)

7. Recruitment means
(A) Total number of inquiries made
(B) Total number of applications received
(C) Total number of persons short listed
(D) Total number of selections made

Answ er - (B)

8. Arrange the following steps of Job analysis in proper sequence:

(a) Prepare the job description report.
(b) Select the job.
(c) Find out the requirements for each part of the job.
(d) Break the job into various parts.

Codes:
(A) (b), (a), (d), (c)
(B) (b), (c), (d), (a)
(C) (b), (d), (c), (a)
(D) (d), (c), (b), (a)

Answ er - (C)

9. Which of the following is not a factor for wage determination?

(A) Cost of living
(B) Prevailing wages
(C) Purchasing power of people
(D) Productivity

Answ er - (C)

10. Which of the following is not a part of disciplinary action?

(A) Warning
(B) Suspension
(C) Transfer
(D) Discharge

Answ er - (C)

1. The Managerial Grid was given by

(A) Rensis Likert
(B) Kurt Lewin
(C) Hersey Blanchard
(D) Blake and Mouton

Answ er - (D)

2. Who has propounded the system concept of industrial relations? Find out from the
following:
(A) L. N. Allen Flander
(B) L. N. Flax
(C) John T. Dunlop
(D) Neil N. Chamberlein

Answ er - (C)

3. Which of the following is not a tripartite body?

(A) Works Committee
(B) I. L. O
(C) Indian Labour Conference
(D) Wage Boards

Answ er - (A)

4. Induction is viewed as
(A) Socializing process
(B) Belongingness
(C) Feel at home
(D) All the above

Answ er - (D)

5. Match the following:

Approaches to HRD Propagator
a. Human Capital Approach i. UNDP
b. Socio Psychological Approach ii. Human Development Report of the UN
c. Poverty Alleviation Approach iii. T.W. Schultz
d. World Human Development Approach. iv. David McClelland

Codes:
a b c d
(A) iii iv ii i
(B) ii iv i iii
(C) iv iii i ii
(D) iii ii i iv

Answ er - (A)

6. Who advocated the theory Z?

(A) Douglas Murray McGregor
(B) William Ouchi and Price
(C) John Galbraith
(D) Jerdee and Caroll

Answ er - (B)

7. Which one is an underlying value in OD efforts?

(A) Profit maximization by hook or crook.
(B) Coercing the people
(C) Trust and support
(D) Resorting to short cut methods

Answ er - (C)

8. Which of the following is not a traditional model of outsourcing?

(A) Transactional outsourcing
(B) Functional outsourcing
(C) Operational outsourcing
(D) Utility outsourcing

Answ er - (B)

1. The process of forecasting an organizations future demand for, and supply of, the
right type of people in the right number is called.

(a) Human Resource Planning

(b) Recruitment
(c) Human Resource Management
(d) Human Capital Management

Answ er - (a)

2. A process that is used for identifying and developing internal people with the
potential to fill key business leadership positions in the company is called.

(a) Highly talented personnel creation

(b) Investing in human resources
(c) Succession planning
(d) None of the above

Answ er - (c)

3. Which test assesses an individual's achievement and motivational levels?

(a) Thurstone Temperament Survey

(b) Minnesota Multiphasic Personality
(c) Thematic Apperception Test
(d) Guilford - Zimmerman Temperament Survey

Answ er - (c)

4. A test that seeks to predict success or failure through ones handwriting is called

(a) Polygraph
(b) Graphology
(c) Grammatologist
(d) None of the above
 Answ er - (b)

5. Which country uses the graphology test to select candidates?

(a) U.S
(b) India
(c) Germany
(d) China

Answ er - (a)

6. In __________, the interviewer uses pre-set standardised questions which are put
to all applicants.

(a) Unstructured interview

(b) Structured interview
(c) Behavioural interview
(d) Mixed interview

Answ er - (b)

7. _______ occurs when an interviewer judges an applicant's entire potential for job
performance on the basis of a single trait, such as how the applicant dresses or
talks.

(a) Stress producing

(b) Halo - effect
(c) Unstructured
(d) None of the above

Answ er - (b)

8. The voluntary and involuntary permanent withdrawal from an organisation is

called

(a) Turnover
(b) Behaviour
(c) Misbehaviour
(d) None of the above
 Answ er - (a)

9. The emotional part of an attitude is called _______.

(a) Affective component

(b) Attitude
(c) Behavioural component
(d) All of the above

Answ er - (a)

10. Employee's general belief that their organisation values their contribution and
cares about their well - being is called __________.

(a) Behaviour
(b) Workplace misbehaviour
(c) Organizational behaviour
(d) Perceived organizational support

Answ er - (d)

(A) Abraham Maslow

(B) Douglas McGregor
(C) Kurt Lewin
(D) Chris Argyris

Answ er - (C)

10. Which of the following is not a segment of David McClleland’s Theory of Needs?
(A) Need for Self Actualization
(B) Need for Achievement
(C) Need for Affiliation
(D) Need for Power

Answ er - (A)

1. Grapevine is a type of
(A) Formal Communication
(B) Written Communication
(C) Lateral Communication
(D) Informal Communication

Answ er - (D)

2. Decision-making process is guided by

(A) Policy
(B) Procedure
(C) Programme
(D) Strategy

Answ er - (A)

3. Which of the following is not a field of industrial relations?

(A) Study of workers and their trade unions
(B) Study of consumers and their associations
(C) Management and their associations
(D) State and their institutions

Answ er - (B)

4. Which of the following is not a determinant factor of industrial relations?

(A) Institutional factors
(B) Economic factors
(C) Technological factors
(D) Social stratification factors

Answ er - (D)

5. Which of the following cannot be said to be an effect of industrial disputes?

(A) High Productivity, Peace and Profit
(B) High Labour Turnover
(C) Higher rate of Absenteeism
(D) Higher rate of Man-days lost

Answ er - (A)

6. Which of the following has not been provided under the Code of Discipline?
(A) Unfair Labour Practices
(B) Recognition of Trade Unions
(C) Grievance Procedure
(D) Multinational Companies

Answ er - (D)

7. Who among the following propounded the theory of industrial democracy?

(A) Allan Flanders
(B) Neil W. Chamberlain
(C) Sydney & Beatrice Webbs
(D) John T. Dunlop

Answ er - (C)
8. Performance Appraisal is a double edged tool to
(A) Create space for the employee to organisationally survive.
(B) Offering challenges for promotion.
(C) Accompanying the course of Demotion.
(D) All of the above.

Answ er - (D)

9. Wage determination is mostly done through tools which are

(A) Objective
(B) Subjective
(C) Both of (A) & (B)
(D) None of these

Answ er - (C)

10. Job Evaluation criterion comes from

(A) Job manual
(B) Job description
(C) Job specification
(D) Job duration

Answ er - (C)

1. Which is not a centralized communication network system?

(A) Wheel Network
(B) Y-shaped Network
(C) Circle Network
(D) Chain Network

Answ er - (C)

2. Why is ‘procedural justice’ important in the context of the management of

misconduct?
(A) It reflects on the integrity of HR professionals.
(B) It ensures that individuals have a sense that they have been treated fairly.
(C) It reflects on the values and attitudes of top management.
(D) It protects the interest of daily wage earners.

Answ er - (B)

3. Which of the following is the outcome of job satisfaction?

(A) High employee turnover
(B) High productivity
(C) Absenteeism
(D) All the above
 Answ er - (B)

4. Under Alderfer’s ERG theory, the three core needs are

(A) Emotional, Relational, and Growth
(B) Emotional, Rational and Growth
(C) Existence, Reliability and Gain
(D) Existence, Relatedness and Growth

Answ er - (D)

5. The group to which a person would like to belong is known as

(A) Primary Group
(B) Membership Group
(C) Reference Group
(D) None of the above

Answ er - (C)

6. The following concept is developed on unitarism, individualism, high commitment

and strategic alignment.
(A) Personnel Management
(B) Human Resource Management
(C) Industrial Relations
(D) Personnel Administration

Answ er - (B)

7. Human Resource Planning include

(A) Scenario planning
(B) Action planning
(C) Demand and Supply forecasts
(D) All the above

Answ er - (D)

8. Which one is not a part of recruitment process?

(A) Determining requirements
(B) Planning recruitment campaign
(C) Attracting candidates
(D) Selecting candidates

Answ er - (D)

9. Which one is not a non-quantitative job evaluation method?

(A) Ranking method
(B) Grading method
(C) Point rating method
(D) Job-classification method

Answ er - (C)

10. Consider the following punishments in disciplinary actions:

(i) Warning
(ii) Demotion
(iii) Censure
(iv) Dismissal

Which of the above fall under minor punishment?

(A) (i) and (ii)
(B) (i), (ii) and (iii)
(C) (i) and (iii)
(D) (i), (ii) and (iv)

Answ er - (C)

1. The outside third party who is brought into settle a dispute, and he or she has the
authority to make a decision is called

(A) Government
(B) An Arbitrator
(C) Union
(D) Legal Expert

Answ er - (B)

2. A written statement of the human qualification, education and experience needed

to perform a job is referred to as

(A) Job enrichment

(B) Job specification
(C) Job design
(D) Job description

Answ er - (C)

3. Whistle-Blowers are

(A) To be removed from the jobs

(B) To be promoted
(C) To be rewarded for the organisational enrichment
(D) To be protected since they intend to bring out truth

Answ er - (D)
4. Transactional Analysis (TA) is related to

(A) Learning
(B) Attitudes
(C) Perception
(D) Personality

Answ er - (D)

5. Match the following:

List-I List-II
(i) Z – Theory (a) Hergberg
(ii) Y – Theory (b) Maslow
(iii) Hierarchy Needs Theory (c) Mc Gregor
(iv) Hygiene Theory (d) Urwick

Codes:
(a) (b) (c) (d)
(A) (iv) (i) (iii) (ii)
(B) (iii) (ii) (iv) (i)
(C) (iv) (iii) (ii) (i)
(D) (iii) (iv) (i) (ii)

Answ er - (C)

6. Need-Hierarchy Theory was propounded by

(A) Peter F. Drucker

(B) Abraham Maslow
(C) Mc – Fraland
(D) Elton Mayo

Answ er - (B)

7. One of the following is not included in job descriptions:

(A) Job title

(B) Location
(C) Penal actions
(D) Duties

Answ er - (C)

8. Which one of the following are the functions of personnel management?

(A) Planning, Organising, Staffing, Directing and Controlling
(B) Planning, Organising, Coordinating, Budgeting and Controlling
(C) Procurement, Development, Compensation, Integration and Maintenance
(D) Perception, Development, Learning, Organisation and Behaviour

Answ er - (C)

9. Sensitivity training method is a part of

(A) On-the-job training method

(B) Off-the-job training method
(C) Vestibule training method
(D) None of the above

Answ er - (C)

10. Match the following:

List – A List – B
(i) Job Analysis (a) Grading jobs according to scale of pay
(ii) Job Description (b) A statement of human qualities to fill the job
(iii) Job Specification (c) A process of obtaining job facts
(iv) Job Classification (d) A statement of duties and responsibilities of a job

Codes:
(i) (ii) (iii) (iv)
(A) (c) (d) (b) (a)
(B) (c) (d) (a) (b)
(C) (a) (b) (c) (d)
(D) (b) (c) (d) (a)

Answ er - (A)

1. Which of the following decreases group cohesiveness?

(A) Agreement on group goals

(B) Frequency of interaction
(C) Large group size
(D) All the above

Answ er - (C)

2. Managers subscribing to ______ assumptions attempt to structure, control and

closely supervise their employees.

(A) Theory ‘X’

(B) Theory ‘Y’
(C) Both Theory ‘X’ and Theory ‘Y’
(D) Neither Theory ‘X’ nor Theory ‘Y’
 Answ er - (A)

3. According to Fiedler’s Contingency Model of Leadership, which one of the

following is a situational variable?

(A) Leader – Member relationship

(B) Organisational System
(C) Degree of task structure
(D) Leader’s position power

Answ er - (B)

4. The right sequence of steps in Kurt Lewin’s change procedure is

(A) Unfreezing – Moving – Freezing

(B) Moving – Unfreezing – Freezing
(C) Unfreezing – Freezing – Moving
(D) Freezing – Moving – Unfreezing

Answ er - (A)

5. Which of the following is not a traditional method of organisational development?

(A) Survey feedback

(B) Sensitivity training
(C) Process consultation
(D) Managerial grid

Answ er - (C)

6. The problem of industrial discipline was debated by the Indian Labour Conference
(ILC)
held in India in

(A) 1948
(B) 1952
(C) 1957
(D) 1960

Answ er - (C)

7. Benefits provided for temporary and permanent disability disfigurement, medical

expenses and medical rehabilitation is referred to as

(A) Fringe benefits

(B) Financial incentives
(C) Workers’ compensation
(D) None of the above

Answ er - (C)

8. Negotiation of labour contract by Union and Management is referred to as

(A) Industrial Relations

(B) Trade Union
(C) Consumerism
(D) Collective Bargaining

Answ er - (D)

9. A test which measure, what it is intended to measure is

(A) Reliable test

(B) Standardised test
(C) Objective test
(D) Valid test

Answ er - (D)

10. An enquiry that is conducted afresh because of the objections raised by alleged
employee is called

(A) Domestic enquiry

(B) De-novo enquiry
(C) Ex-parte enquiry
(D) None of the above

Answ er - (B)

1. What is the main objective of job evaluation?

(A) Job is rated before the employee is appointed to occupy

(B) It is not compulsory
(C) To define satisfactory wage and salary differentials
(D) None of the above

Answ er - (C)

2. Which of these options is one of the non - analytical methods of job evaluation?

(A)Job - grading method

(B) Point ranking method
(C) Factor comparison method
(D) None of the above
 Answ er - (A)

3. Which of these is an alternate to job evaluation?

(A) Wage survey

(B) Employee classification
(C) Decision Bank Method
(D) None of the above

Answ er - (C)

4. Which of the following is a benefit of employee training?

(A) Improves morale

(B) Helps people identify with organisational goals
(C) Provides a good climate for learning, growth and co - ordination
(D) None of the above

Answ er - (B)

5. Which of the following is a method used in group or organisational training needs

assessment?

(A)Consideration of current and projected changes

(B) Rating scales
(C) Interviews
(D) Questionnaires

Answ er - (A)

6. ‘First come last go and last come first go’ is the principle of

(A) Lay-off
(B) Closure
(C) Retrenchment
(D) Dismissal

Answ er - (C)

7. Which of the following is not a peculiarity of labour market?

(A) Labour market is normally local in nature.

(B) The number of buyers is less than the number of sellers.
(C) Labour is less mobile.
(D) Worker can sell not only his own labour but also the labour of his fellow workers.

Answ er - (D)

8. Which one of the following is not a characteristic feature of Indian labour force?

(A) High rate of absenteeism and labour turnover

(B) Low degree of unionization rate
(C) Lack of mobility
(D) Homogeneous in nature

Answ er - (D)

9. Which of the following is not a type of wage differentials?

(A) Occupational
(B) Geographical
(C) Industrial
(D) Social

Answ er - (D)

10. The Concepts of Wages like Minimum Wage, Fair Wage and Living Wages were
given by

(A) Royal Commission on Labour

(B) First National Commission on Labour
(C) Committee on Fair Wages
(D) Adarkar Committee

Answ er - (C)

1. The process of forecasting an organizations future demand for, and supply of, the
right type of people in the right number is called.

(a) Human Resource Planning

(b) Recruitment
(c) Human Resource Management
(d) Human Capital Management

Answ er - (a)

2. A process that is used for identifying and developing internal people with the
potential to fill key business leadership positions in the company is called.

(a) Highly talented personnel creation

(b) Investing in human resources
(c) Succession planning
(d) None of the above

Answ er - (c)

3. Which test assesses an individual's achievement and motivational levels?

(a) Thurstone Temperament Survey

(b) Minnesota Multiphasic Personality
(c) Thematic Apperception Test
(d) Guilford - Zimmerman Temperament Survey

Answ er - (c)

4. A test that seeks to predict success or failure through ones handwriting is called

(a) Polygraph
(b) Graphology
(c) Grammatologist
(d) None of the above

Answ er - (b)

5. Which country uses the graphology test to select candidates?

(a) U.S
(b) India
(c) Germany
(d) China

Answ er - (a)

6. In __________, the interviewer uses pre-set standardised questions which are put
to all applicants.

(a) Unstructured interview

(b) Structured interview
(c) Behavioural interview
(d) Mixed interview

Answ er - (b)

7. _______ occurs when an interviewer judges an applicant's entire potential for job
performance on the basis of a single trait, such as how the applicant dresses or
talks.

(a) Stress producing

(b) Halo - effect
(c) Unstructured
(d) None of the above

Answ er - (b)

8. The voluntary and involuntary permanent withdrawal from an organisation is

called

(a) Turnover
(b) Behaviour
(c) Misbehaviour
(d) None of the above

Answ er - (a)

9. The emotional part of an attitude is called _______.

(a) Affective component

(b) Attitude
(c) Behavioural component
(d) All of the above

Answ er - (a)

10. Employee's general belief that their organisation values their contribution and
cares about their well - being is called __________.

(a) Behaviour
(b) Workplace misbehaviour
(c) Organizational behaviour
(d) Perceived organizational support

Answ er - (d)