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    RESTAURANT COMPERSATION, Revisi

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    Retno Satiti
    The document describes the process of serving customers in a restaurant and delivering room service orders in a hotel. For restaurant service, the waiter greets guests, seats them, takes their order, serves the courses, and collects payment. For room service, the waiter takes the order by phone, delivers the order to the guest's room, sets up the tray, collects payment, and arranges to clear the dishes. Proper etiquette and polite communication with customers is emphasized throughout the service interactions.

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    RESTAURANT COMPERSATION, Revisi

    Uploaded by

    Retno Satiti
    210 views4 pages
    The document describes the process of serving customers in a restaurant and delivering room service orders in a hotel. For restaurant service, the waiter greets guests, seats them, takes their order, serves the courses, and collects payment. For room service, the waiter takes the order by phone, delivers the order to the guest's room, sets up the tray, collects payment, and arranges to clear the dishes. Proper etiquette and polite communication with customers is emphasized throughout the service interactions.

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    RESTAURANT COMPERSATION,revisi.docx

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    The document describes the process of serving customers in a restaurant and delivering room service orders in a hotel. For restaurant service, the waiter greets guests, seats them, takes their order, serves the courses, and collects payment. For room service, the waiter takes the order by phone, delivers the order to the guest's room, sets up the tray, collects payment, and arranges to clear the dishes. Proper etiquette and polite communication with customers is emphasized throughout the service interactions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    210 views4 pages

    RESTAURANT COMPERSATION, Revisi

    Uploaded by

    Retno Satiti
    The document describes the process of serving customers in a restaurant and delivering room service orders in a hotel. For restaurant service, the waiter greets guests, seats them, takes their order, serves the courses, and collects payment. For room service, the waiter takes the order by phone, delivers the order to the guest's room, sets up the tray, collects payment, and arranges to clear the dishes. Proper etiquette and polite communication with customers is emphasized throughout the service interactions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    RESTAURANT COMPERSATION

    Waiter : Good morning sir / madam, welcome to our restaurant


    Guest : Good morning
    Waiter : Do you have a reservation before sir / madam
    Guest : Yes, I have
    ( atau jika tamu menjawab No, )
    Waiter hanya menanyakan nama tamu saja, Who is the name sir/madam?
    Waiter : Who is the name of your reservation? ( Who is the name sir/madam?)
    Guest : The Reservation name is Mr. ……
    Waiter : Ok, Sir and Madam place wait a moment, I would like to cek your reservation
    Waiter : (Sebelum waiter mempersilakan tamu masuk, waiter mengecek data reservation
    terlebih dahulu, stelah itu kembali menghampiri tamu ) Ok.. Mr………..The reservation
    table namber…. Follow me please.
    Guest : Yes thank you
    Waiter : Sir / madam this is your table, table namber….. Have a sit please
    Guest : Thank you
    Waiter : Excuse me, I would like to introduce my self, my name is ………. I would like to serve
    you
    Guest : Oh yes
    Waiter : Excuse me, sir / madam, I would like to serve the napkin
    Guest : Yes, please
    Waiter : Excuse me, May I pouring ice water sir / madam, please enjoy your drink
    Guest : Thank you
    Waiter : Excuse me, sir / madam here you are welcome drink. Please enjoy your drink
    Guest : Thank you
    Waiter : Excuse me, sir / madam here you are bread and butter. Please enjoy your bread and
    butter
    Guest : Thank you
    Waiter : Excuse me, sir / madam here you are the menu,
    We have the special menu for one set Continental menu
    Ok Sir/Madam, We have Appatizer for Gado-gado, for Main course Chicken Schnitzel
    with creamy sauce, weiggess potatoes, sauté vegetable, and for dissert Pudding Mozaik
    with vanilla sauce.
    Guest : Thank you
    Waiter : Excuse me Sir/Madam are you ready to order now ?
    Guest : Yes, I want two set Continental menu
    Waiter : Excuse me, Sir/Madam I would like to repeat you order, two set Continental menu, It’s
    all right
    Guest : Yes, all right
    Waiter : Yes, please wait a minute/moment
    Guest : Ok, thank you
    Waiter : Excuse me, sir/madam I would like to ajusment ( penyesuaian alat-alat cutteleries yang
    tidak dipergunakan/ clear up alat yg tidak dipergunakan )
    Guest : Yes, please
    Waiter : Excuse me, here you’r appetizer pleace enjoy your meal
    Guest : Oh nice, thank you
    Waiter : Excuse me, sir / madam if your finished it ? (clear up alat dessert palte)
    Guest : Oh yes, take it please
    Waiter : Excuse me, here your Main course, please enjoy your meal
    Guest : Ok, thank you
    Waiter : Excuse me, sir / madam have you finished it ? (clear up alat dinner plate)
    Guest : Yes, please
    Waiter : Excuseme, I would like to clear up (B and B pleat, salt and paper, highball glass)
    Guest : Yes, please
    Waiter : Excuse me, sir/madam I would you like the crumbing down ( membersihkan meja dari
    sisa makanan dari sebelah kiri atau kanan tamu ), sekalian menata cutlery dessert.
    Guest : Yes, please
    Waiter : Excuse me, here you’r dessert, pleace enjoy you’r dessert
    Guest : Ok, thank you
    Waiter : Excuse me, sir / madam, because this’s the last course, I hope enjoy your last course
    Guest : Oh very nice thank you
    Waiter : Excuse me, sir / madam have your finished it ? (clear up alat dessert pleat)
    Guest : Yes take it please
    Waiter : Excuse me, because this’s last course can I take you’r bill
    Guest : Sure
    Waiter : Excuse me, sir / madam, all of you the grand total is Rp.300.000.
    Guest : This the money, I give you Rp.350.000. keep the change…..
    Waiter : Thank you sir / madam, I hope you back a gain to our restaurant……………, Have a
    nice trip……
    ROOM SERVICE

    PROSES TAKING ORDER


    Waiter : “Good Morning, room service (Name “Eka”) speaking, may I help you?”
    ( Berbicara perlahan secara jelas )
    Guest : Good Morning, I’d like to order something to Breakfast
    Waiter : Mendengarkan dengan serius, Jangan menyela tamu ketika berbicara (Taking Order)
    “Sure, what whould you like Sir/Madam? (menulis pesanan)
    “We have just Indonesian Breakfast
    Guest : Ok, I would like one set Indonesian Breakfast
    Waiter : Is there anything else Sir/Madam
    (Tanyakan kepada tamu jika membutuhkan sesuatu yang lain).
    Guest : No Thanks.
    Waiter : Okay, I will repeat your order. Your order is one set Indonesian Breakfast, right
    Sir/Madam?
    Guest : Yes, That’s right.
    Waiter : May I know your name and your room number Sir/Madam?
    Guest : My name is Mrs Komang and My room number (125.. 135..)
    Waiter : Well Sir/Madam. Your order will be delivered in … (minutes) thank you for calling
    room service Sir/Madam. Have a nice day
    Note:
    Witer : - Jika ada tambahan, orderan diulang kembali (dan tanyankan kembali)
    - Jika tidak ada tambahan : Your order will delivered in …..(minute) Sir and Madam
    - Breakfast 15-20 minute dan Lunch/Dinner 20-30 minute
    - Thank you for your calling room servise Sir n Madam.. Have a nice day
    - Lanjutkan dengan memproses orderan ke kitchen

    MEMBAWAKAN PESANAN KE KAMAR TAMU


    Waiter : Room Service (mengetuk pintu 3X). May I come in? ( Bolehkah saya Masuk)
    Guest : Yes, sure
    Waiter : Good Morning, I am (nama waiter “Eka”) your waiter from in dinning room. Where do
    you want to pleace the tray (Saya Eka waiter dari dinning room, diamanakah tray ini
    anda ingin tempatkan?
    Guest : Pleace it near balcon (tolong tempatkan didekat balkon)
    Waiter : May I take it out and pleace it on the table? (apakah anda ingin menempatkannya di
    meja)
    Guest : Yes, Please
    Waiter : Ok, Sir/Madam this is your order one set Indonesian Breakfast
    Guest : Ok, Thank you.
    Waiter : Well, Sir/Madam. May I get your sign on this bill, please! Sir/Madam? (tolong tanda
    tangan tagihan ini Sir/Madam)
    Guest : Of Course/( tentu saja)
    Waiter : Thank you for ordering from dinning room. Is there anything else. What can I do for
    you? ( Terimakasih telah memesan melalui layanan kamar. Apakah ada hal lain yang anda
    inginkan?)
    Guest : No, Thanks (tidak, terima kasih)
    Waiter : May I Know what time we can clear up your Breakfast/lunch ( Jam brapa kami dapat
    membersihkan tray makan pagi anda?
    Guest : At One o’clock
    Waiter : Please enjoy your Breakfast, Sir/Madam. Have a good meal (silakan menikmati makan
    pagi Sir/Madam)
    Guest : Thank you (terima kasih).

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