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    Question Paper Bank For Quality Management

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    gemslakshmindra
    This document contains 31 questions related to Total Quality Management (TQM). The questions cover various TQM frameworks, tools, and standards including Deming's 14 points, the 7 QC tools, ISO 9001, Six Sigma, Kaizen, JIT and more. Answers to the questions are referenced in an accompanying textbook or attached documents. The questions are meant to assess understanding of key TQM concepts, models, techniques and their applications in organizations.

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    Attribution Non-Commercial (BY-NC)
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    Question Paper Bank For Quality Management

    Uploaded by

    gemslakshmindra
    1K views1 page
    This document contains 31 questions related to Total Quality Management (TQM). The questions cover various TQM frameworks, tools, and standards including Deming's 14 points, the 7 QC tools, ISO 9001, Six Sigma, Kaizen, JIT and more. Answers to the questions are referenced in an accompanying textbook or attached documents. The questions are meant to assess understanding of key TQM concepts, models, techniques and their applications in organizations.

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    Question Paper Bank for Quality Management

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    This document contains 31 questions related to Total Quality Management (TQM). The questions cover various TQM frameworks, tools, and standards including Deming's 14 points, the 7 QC tools, ISO 9001, Six Sigma, Kaizen, JIT and more. Answers to the questions are referenced in an accompanying textbook or attached documents. The questions are meant to assess understanding of key TQM concepts, models, techniques and their applications in organizations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    1K views1 page

    Question Paper Bank For Quality Management

    Uploaded by

    gemslakshmindra
    This document contains 31 questions related to Total Quality Management (TQM). The questions cover various TQM frameworks, tools, and standards including Deming's 14 points, the 7 QC tools, ISO 9001, Six Sigma, Kaizen, JIT and more. Answers to the questions are referenced in an accompanying textbook or attached documents. The questions are meant to assess understanding of key TQM concepts, models, techniques and their applications in organizations.

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    Question Paper Bank- TQM

    1. What are the benefits of TQM? Mention atleast 5. ( Ans: pg 4,5 )


    2. Explain Juron’s Quality Trilogy ( Ans: pg 46)
    3. What are the principles of TQM. Comment ( Ans: 8,9,10)
    4. Dr Deming proposed the Famous “14 Points” for organizations aiming to be quality-
    focussed. Comment on any 5 of them ( Ans: See attached doc )
    5. Briefly describe the 7 QC tools and its benefits ( Ans: Pg 58,59 )
    6. What are the typical Waste/non-value add activities that Kaizen addresses ( Ans: See
    attached doc)
    7. What are the main obstacles in implementing TQM ( Ans pg 26—1.7)
    8. What are the areas of focus( process categories ) pertaining to the “Malcolm Baldridge
    National Quality Award model”? (Ans: Pg 11)
    9. What are the elements of TQM strategy? ( Ans: Pg 17 )
    10. What are the benefits of a strong 5S implementation program ( Ans: Pg 51 )
    11. What is Kaizen? What are its primary principles and elements?( Ans: Pg 48 )
    12. Define JIT and its implementation process ( Ans: Pg 93 )
    13. Service industries have special requirements that the manufacturing system bias TQ
    cannot fulfill. Mention any 4 important requirements and dimensions of service
    quality( Ans Pg 110)
    14. ISO9001 QMS prescribes eight Quality Management Principles as a guide for forming
    and managing the system. Briefly describe 5 of them. ( Ans: Pg124 )
    15. Briefly describe the intent of the Quality Policy in an organization implementing
    ISO9001.( Ans: Pg 128 )
    16. What is the role of the Management Representative in an organization implementing
    ISO9001? ( Ans: Pg 128)
    17. What aspects are covered in ISO9001 standard clause 6- Resource Management. Briefly
    explain ( Ans: Pg 129 )
    18. What is the purpose of carrying out an Internal Quality audit in an organization? What
    are the rules for choosing an Internal Quality auditor ( Ans: Pg130, 135)
    19. What are the purposes of implementing a good Documentation and Record system in the
    context of ISO9001? What are the various levels( Levels1-4 ) in classifying a
    Documentation system( Ans: Pg 131 )
    20. What areas are in the scope of a Management Review? ( See notes )
    21. What is the basis for setting Quality objectives? ( see notes )
    22. Differentiate between corrective action and preventive action ( see notes )
    23. Briefly explain what is a Pareto diagram, and its uses and benefits ( Ans: Pg 65 )
    24. What are the benefits of using Cause-effect diagram? Draw a typical Cause-effect
    diagram and label them appropriately)( Ans Pg 66, fig 3.9)
    25. Calculate mean and standard deviation for the following data.:

    8,4,7,8,9,10,2,8,7

    Ans: ( look for working and arriving at answer : 7 and standard deviation of 2.5 )

    26. What are the benefits of SPC and what “causes” do they address? ( Pg 72 )
    27. Differentiate between run charts and control charts. What are the limitations of run
    charts ( Ans: pg62,68 )
    28. Briefly state what “six sigma” is? Contrast a “3-sigma” process with a “6-sigma”
    process.( Ans : pg 85 )
    29. What are the typical phases in six sigma deployment( Ans: Pg 85 )
    30. What are the four categories for classifying “Cost of Poor Quality”( Ans Pg 90 )
    31. Briefly explain FMEA, and draw a typical table used as a FMEA format( See notes, and
    Pg 39 )

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