Crestron Fusion® Software

Enterprise Management Platform

Installation Guide
Crestron Electronics, Inc.
Crestron product development software is licensed to Crestron dealers and Crestron Service Providers (CSPs) under a limited non-exclusive,
non-transferable Software Development Tools License Agreement. Crestron product operating system software is licensed to Crestron
dealers, CSPs, and end-users under a separate End-User License Agreement. Both of these Agreements can be found on the Crestron
website at www.crestron.com/legal/software_license_agreement.

The product warranty can be found at www.crestron.com/legal/sales-terms-conditions-warranties.

The specific patents that cover Crestron products are listed at www.crestron.com/legal/patents.

Certain Crestron products contain open source software. For specific information, visit www.crestron.com/legal/open-source-software.

Crestron, the Crestron logo, CaptureLiveHD, Crestron Fusion, Crestron Toolbox, Fusion EM, Fusion RV, PinPoint, and RoomView are either
trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Safari is either a trademark or
registered trademark of Apple, Inc. in the United States and/or other countries. Chrome is either a trademark or registered trademark of
Google Inc. in the United States and/or other countries. Domino, Lotus Notes, and Notes are either trademarks or registered trademarks of
International Business Machines Corporation (IBM) in the United States and/or other countries. Internet Explorer, Microsoft, SQL Server,
Windows, Windows PowerShell, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United
States and/or other countries. Firefox is either a trademark or registered trademark of Mozilla Corporation in the United States and/or other
countries. Java and Oracle are either trademarks or registered trademarks of Oracle, Corporation in the United States and/or other countries.
Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks
and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for
errors in typography or photography.

This document was written by the Technical Publications department at Crestron.

©2018 Crestron Electronics, Inc.
Contents

Introduction 1

Prerequisites 1

Installation Requirements 2
Operating System Requirements ................................................................................... 2
Operating System Component Requirements................................................................ 2
Additional Requirements ................................................................................................ 3
Domain Service Account Requirements ......................................................................... 3
Windows vs. Forms Authentication ................................................................................ 4
Windows Active Directory Integration (Windows Authentication) Requirements ............. 4
E-mail Alert Requirements ............................................................................................. 4
Microsoft Exchange Requirements ................................................................................ 5
Notes® and Domino® Software Requirements ............................................................... 5
Before Installing Crestron Fusion ................................................................................... 5
Rights ............................................................................................................................ 5

Installation Procedure 6

Configuration Procedure 12

Validating the Installation 20

Appendix A: Forcing a Database Update 22

Appendix B: Specifying SQL Server Database Disks 24

Appendix C: Licensing Software 27

Appendix D: Common Log File Errors 29

Installation Guide – DOC. 7892E Contents • i

Crestron Fusion Software: Enterprise
Management Platform

Introduction
This document is provided as an aid to the installation of Crestron Fusion software for
deployment on servers or virtual machines running on-premises or hosted in a data center
that has network connectivity to on-premises devices.
Refer to the Crestron® website for release notes on the features and fixes added to the
latest release of the Crestron Fusion software.
For information regarding best practices for using the Crestron Fusion software, refer to
Crestron Fusion Software Best Practices (Doc. 7891) at www.crestron.com/manuals.

Prerequisites
The software or software components described in this section must be installed and
available to the system where Crestron Fusion is to be installed. The software must have
access to these components either directly or over a network. Be sure that all of the latest
updates for the software are also installed.
The prerequisites for a successful Crestron Fusion installation are discussed in this section.

NOTE: This guide assumes that the installer possesses a thorough knowledge of
Microsoft® Windows Server® 2008 R2, Microsoft Windows Server 2012, Microsoft Windows
Server 2012 R2, or Microsoft Windows Server 2016 operating systems and that the chosen
Windows® server is correctly installed.

NOTE: Before installing the Crestron Fusion software, be sure that all Microsoft Windows
software updates have been installed.

NOTE: The Crestron Fusion Installer installs all of the required operating system
components when the server binaries are present on the server disk.

Installation Guide – DOC. 7892E Crestron Fusion Software: EMP • 1

Installation Requirements
Operating System Requirements
The Crestron Fusion software supports Microsoft Windows Server 2008 R2, Microsoft
Windows Server 2012, Microsoft Windows Server 2012 R2, and Microsoft Windows Server
2016 operating systems.

NOTE: Crestron Fusion software is not supported on the Microsoft Windows Server 2008
operating system (released prior to Microsoft Windows Server 2008 R2 operating system).

Operating System Component Requirements

The operating system roles and features (listed below) are required by Crestron Fusion
software. The installer automatically installs any components that are not already present.
• Active Directory Lightweight Services for the Lookup Room Alias feature
• The Application Server Role with the following Application Server Role Services
must include the following:
o .NET Framework 4.5
o COM+ Network Access
o TCP Port Sharing
o Web Server (IIS) support
o Windows Process Activation Service Support including all subcomponents
• The Web Server (IIS) Role with the Web Server Role Service must include the
following:
o Web Server
o Common HTTP features, including Static Content, Default Document, HTTP
Errors, and HTTP Redirection
o Health and Diagnostics, including HTTP Logging, Logging Tools, Request
Monitor, and Tracing
o Performance with Static and Dynamic Content Compression
o Security with Basic Authentication, Windows Authentication, URL Authorization,
Request Filtering, and IP and Domain Restrictions
o Application Development, including ASP.NET, .NET Extensibility, ISAPI
Extensions, and ISAPI Filters
o Management Tools, including Management Console, Management Scripts and
Tools, Management Service, Management Compatibility, Metabase
Compatibility, WMI Compatibility, Scripting Tools, and Management Console
The following features must be installed:
• .NET Framework 3.5 features
• .NET Framework 4.5 features
• Message Queuing, including Message Queuing Service and Message Queuing
Server with HTTP Support

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 • Remote Server Administration Tools, including Role Administration Tools with Active
Directory Domain Services, Active Directory Lightweight Directory Services
(AD LDS), AD LDS Snap-ins, Command-Line Tools, Active Directory module for
Windows PowerShell® software, and Web Server Tools
• RPC over HTTP Proxy
• SMTP Server
• Windows Process Activation Service, including Process Model, .NET Environment,
and Configuration APIs

Additional Requirements
Additional requirements for the Crestron Fusion application are shown below.
• SQL Server® Version: SQL Server 2008 R2, SQL Server 2012, SQL Server 2014, or
SQL Server 2016 database is available to the Crestron Fusion software over the
network.

NOTE: SQL Express or Lite versions are not supported.

• Crestron ToolboxTM software or the Crestron Toolbox Server Edition should be

installed using the current version available at www.crestron.com/software.
• Appropriate virtual directories must be set up for the RSS feeds used for publishing
data from the CaptureLiveHD® system. If the Crestron Fusion software is not used
in conjunction with the CaptureLiveHD system, the virtual directories are not
required.
• One of these web browsers must be installed on workstations that access the
Crestron Fusion server:
o Internet Explorer® browser version 10.0 or later
o Firefox® browser version 42.0 or later
o Chrome™ browser version 47.0 or later
o Safari® browser version 9.0.1 or later
• Crestron Fusion Insite technology requires that the Java® SE Runtime Environment
(JRE) must be installed on every Crestron Fusion server to be able to import IFC
files as interactive 3D building floor plans. JRE can be downloaded from the Oracle®
website at http://www.oracle.com/technetwork/java/javase/downloads.
The user must first accept the Oracle Binary Code License Agreement, and then
select the Windows x64 EXE download to proceed with the installation. JRE version
7u79 is the minimum version that is compatible with Fusion Insite.

Domain Service Account Requirements

By default, Crestron Fusion software is installed with Local System Accounts. However, it is
recommended that the Crestron Fusion services are run from a Domain Service Account.
To install the Crestron Fusion software with a Domain Service Account, the following
procedure must be performed in addition to meeting the prerequisites described in the
“Operating System Component Requirements” section on page 2.

NOTE: If using a Domain Service Account for installation or upgrade, the service account
must have the SysAdmin role on the SQL Server database.

Installation Guide – DOC. 7892E Crestron Fusion Software: EMP • 3

 1. Determine the Domain Service Account to be used.
2. Configure the Crestron Fusion services to run using this account.
3. Add the account to the SQL Server database with db_owner and public
permissions mapped to the Crestron Fusion catalog.

Windows vs. Forms Authentication

Authentication dictates how a user logs into Crestron Fusion software. User access to the
software is based on the group membership and the security policies that have been
defined for those groups within the software.
In Windows authentication, users and groups are accessed from the Active Directory. The
user accesses Crestron Fusion software with the same credentials that were used to log
into the computer. These credentials are passed to the Crestron Fusion software which
retrieves a list of groups from Active Directory. The group list is compared to the security
access policies defined in Crestron Fusion software. Access is assigned based on the
policies for the user’s groups. Windows authentication is more secure than Forms
authentication. Windows Authentication requires management and configuration from within
Active Directory.
In Forms authentication, users and groups are defined within Crestron Fusion. Security is
applied the same way as Windows authentication, but it is applied to the groups and users
that have been defined within Crestron Fusion. Active Directory is not used.
User access is easily managed by Crestron Fusion administrators and can accommodate
users that are not part of the domain or that do not have domain credentials. However,
Forms authentication is less secure and entails more management.

Windows Active Directory Integration (Windows Authentication)

Requirements
For installations using Windows Authentication, Active Directory groups provide different
levels of access to the software. Existing Active Directory groups can be used. For example,
Active Directory Domain Groups and Domain User Accounts can be set up as follows:
• For Crestron Fusion administrators, add the Domain User Accounts to the
DOMAIN\RoomViewAdmins group.
• For Crestron Fusion users, add the Domain User Accounts to the
DOMAIN\RoomViewUsers group.
• For Crestron Fusion managers, add the Domain User Accounts to the
DOMAIN\RoomViewManagers group.
Apply these groups to the Functional and Object security policies in Crestron Fusion.

NOTE: When entered into Crestron Fusion software, group names used for Windows
Authentication are case sensitive.

E-mail Alert Requirements

For installations using e-mail alerts, an SMTP Server must be available for sending e-mail.

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 Microsoft Exchange Requirements
For Microsoft Exchange environments, the following must be available:
• Microsoft Exchange 2010 or Microsoft Exchange 2013 with Exchange Web
Services (EWS) Managed (preferred)
• Full mailbox access to Microsoft Exchange resource mailboxes using domain
credentials or a domain service account that uses EWS impersonation for the
resource accounts

Notes® and Domino® Software Requirements

For installations integrating Domino (versions 7.0, 8.0, 8.5, and 9.0) as the scheduling
calendar, the following must be present in addition to the prerequisites shown in the
“Operating System Component Requirements” section on page 2.
• User information must be entered in the Domino Settings tab in the Schedule
Service settings of the Crestron Fusion Configuration Web Client.
• The Notes Client software must be installed on the Crestron Fusion server.

Before Installing Crestron Fusion

Before Crestron Fusion software is installed, the SQL Server Agent must be running.
For more information, refer to Crestron True Blue Online Help Answer ID 5429, or contact
the Crestron Fusion Support Group (FSG) at 855-754-5962 or e-mail fsg@crestron.com for
assistance.

Rights
The account installing Crestron Fusion software must have the following rights:
• Local Administrator’s rights on any server where Crestron Fusion components are
installed
• SQL Server login with SysAdmin rights (runtime does not require SysAdmin, it
requires only db_owner on the Crestron Fusion database)
• A Domino User Account with read access to the Domino Directory and read/write
access to the Resource Reservations database (if Lotus Notes® software is being
used for scheduling)

NOTE: By default, the Domino Resource Reservations database is named

Resource.nsf, and the Domino Directory is named names.nsf. However, in some
installations these names may be changed and may be composed of multiple
databases spanning Domino servers and domains. Therefore, the user that has
access to the Domino database should have access to all necessary resource
reservations databases and the main Domino Directory Server.

Installation Guide – DOC. 7892E Crestron Fusion Software: EMP • 5

Installation Procedure
The installation is performed using a setup wizard should take approximately one hour.

NOTE: After the installation procedure is complete, changes to the Crestron Fusion
components can be made in Configuration Manager. Refer to the “Configuration Procedure”
section on page 12.

1. Log in to the Crestron Fusion server with the Domain Service Account or another
Local Administrator Account. For more information, refer to the “Domain Service
Account Requirements” section on page 3.
2. Right-click the Installer icon from the desktop and select Run as administrator.
Installer Icon

The installer checks the system to see if all of the prerequisites to run Crestron
Fusion software are in place. If any prerequisites are missing, they are installed at
this time.

NOTE: For specific details on prerequisites, refer to the “Prerequisites” section on

page 1.

3. If the User Account Control window opens asking the user to allow the program to
make changes to the computer, click Yes.

NOTE: The installation of Microsoft .NET Framework 4.5 may require a reboot. The
reboot occurs silently without a prompt. If the installation is accepted, be prepared
to allow the server to reboot.

Once the process is complete, the Crestron Fusion Installation window opens.
The progress of the installation is displayed at the bottom of the window.
Crestron Fusion Installation Window

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 When the Welcome to the Crestron Fusion Setup Wizard window opens (after a
short delay), review the instructions on the screen.
Welcome to the Crestron Fusion Setup Wizard Window

4. Click Next to open the License Agreement window.

License Agreement Window

5. Review the end-user license agreement and then click I accept the agreement.

NOTE: The Crestron Software End-User License Agreement is also available at

www.crestron.com/legal/software_license_agreement.

Installation Guide – DOC. 7892E Crestron Fusion Software: EMP • 7

 6. Click Next to open the Select Destination Location window.
Select Destination Location Window

7. To select an installation location that is different from what is displayed, click

Browse and then select the desired installation location.
8. Click Next to open the Select Start Menu Folder window.
Select Start Menu Folder Window

9. To select a shortcut location that is different from what is displayed, click Browse
and then select the desired location. To prevent the software from creating a
shortcut, ensure the Don’t create a Start Menu folder check box is not checked.

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 10. Click Next to open the Select Additional Tasks window.

Select Additional Tasks Window

11. Click the Create a desktop icon check box to create a shortcut on the desktop.
12. Click Next to open the Ready to Install window.
Ready to Install Window

Installation Guide – DOC. 7892E Crestron Fusion Software: EMP • 9

 13. Click Install to continue the installation process and open the Installing window.
Installing Window

After the software is installed in the designated folder, the Completing the
Crestron Fusion Setup Wizard window opens.
Completing the Crestron Fusion Setup Wizard Window

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 14. Click Finish. After a delay, the Configuration Manager Installation window opens.
Configuration Manager Installation Window

The next part of the process is to configure an instance. Proceed to the

“Configuration Procedure” section on the following page for instructions.

Installation Guide – DOC. 7892E Crestron Fusion Software: EMP • 11

Configuration Procedure
Crestron Fusion instance configuration is performed using a setup wizard. After
configuration is complete, an instance needs to be configured using the FSM (the Crestron
Fusion Services Manager).
The Configuration Manager provides an easy-to-use interface for defining or changing
certain required settings that allow all installed software components to interact. The
Configuration Manager completes the installation and manages the starting and stopping of
the FSM. An instance is an environment (files, folders, processes, websites, and services)
that represents Crestron Fusion.

NOTE: To change setup and configuration settings after the initial installation and
configuration are complete, refer to the applicable sections of this document.

Follow the steps below to configure an instance using the FSM.

Installation Window

1. From the Installation window, set the service runtime credentials by clicking either
Use Specified Account or Local System Account. Enter a Login ID and
Password.

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 2. Click Install. After the FSM is installed as a service and automatically starts, the
Summary window opens.
Summary Window

In the About section, the user can view information such as how to contact
Crestron support and import configuration data. The configuration data is useful in
a multiserver environment.
• Click the Crestron Support Information link to access support, training, and
additional resources for Crestron Fusion.

• Click the Import settings from file link to import all configuration data from a
file.
In the Server, Database, Licensing, and Fusion Process sections, the user
can view the server name, database and licensing information, and application
process details.

Installation Guide – DOC. 7892E Crestron Fusion Software: EMP • 13

 3. Click Next to open the Authentication window.
Authentication Window

4. Choose the Authentication method for client access, either Windows or Forms.
5. Enter an Administrator Group Name.
6. Click Next to open the Database window.
Database Window

7. In the Database Server section, do the following:

a) Enter the Server Name to be used with the main Crestron Fusion database.
b) Enter the Port (number) for the database server.
c) Enter the Database Name that Crestron Fusion is to connect to or to create.

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 8. In the Database Install/Update Credentials (SYSADMIN) section, do the
following:
a) Choose the Authentication Mode, either a Windows or SQL Server for client
access.
b) Enter the Login ID and Password. These credentials are used for test
connection.
• If Windows is selected, use the format user@domain when entering the
login ID. A login ID and password are required.
• If SQL Server is selected, the SQL Server database defines the login ID
and password to be authenticated. A login ID and password are required.
9. In the Database Runtime Credentials section, do the following:
a) Choose the Authentication Mode, either Windows or SQL Server for client
access.
b) Enter a Login ID for the account that connects to the database at runtime.
c) Enter the Password for the runtime database account.
10. Click Test Connection to test the connection to the specified database server
using the administrative database credentials, and display the database options.
11. In the Database Options section, do the following:
a) Click the Force DB Update check box to force a database update.
b) Click the Use SQL Disks check box to create a database. The Use SQL Disks
feature is used only when creating a new database.

NOTE: For more information on the Force DB Update and Use SQL Disks features,
refer to “Appendix A: Forcing a Database Update” on page 22 and “Appendix B:
Specifying SQL Server Database Disks” on page 24.

NOTE: When entering credentials, refer to the “Prerequisites” section on page 1.

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 12. Click Next to open the Licensing window.
Licensing Window

13. Click Update (located next to the product(s) to be licensed) to open the Crestron
Licensing window.

NOTE: The Crestron Fusion and PinPoint™ software are individually licensed.

NOTE: For information on licensing a software product at a later date, refer to

“Appendix C: Licensing Software” on page 27.

Crestron Licensing Window

14. Enter a Site Key and then click OK.

NOTE: If applying for a new license, contact a Crestron representative to obtain a

site key, or send the purchase order (PO) to license@crestron.com.

NOTE: For more information on licensing, refer to Crestron True Blue Online Help
Answer ID 5429.

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 15. From the Licensing window, click Next to open the Services window.
Services Window

16. In the Fusion Web Client section, click the Web Site drop-down list to select the
website where the Crestron Fusion Web Client and services are to be installed.
17. In the Web Services Credentials (App Pool) section, do the following:
a) Choose the account type by clicking either Local System Account or Use
Specified Account. For account information, refer to the “Domain Service
Account Requirements” section on page 3.
b) Enter the Login ID and Password to be used by the Crestron Fusion software.
18. Click Next to open the Apply Settings window.
Apply Settings Window Showing Summary Tab

Installation Guide – DOC. 7892E Crestron Fusion Software: EMP • 17

 Apply Settings Window Showing Messages Tab

In the Apply Settings window, the user can access the following tabs:
• The Summary tab displays a summary of the configuration settings
entered.
• The Messages tab displays date- and time-stamped messages regarding
the software installation. Click the Verbose check box to display detailed
information about messages.

NOTE: Be sure to review and verify the information shown in the

Summary tab before clicking Apply to commit the changes to the FSM.

19. Click Apply to commit the changes to the FSM. It may take several minutes for the
FSM to create the instance. The status of the instance creation is shown in the
Messages tab.
Messages Tab Showing Status

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 20. To start the instance, click play located next to the traffic light.
After the instance has been created, a Tools option (which accesses additional
features) is available on the left side of the screen.
Summary Tab after Instance is Created

21. Click Exit to close the Configuration Manager.

The next part of the process is to validate the installation. Proceed to the “Validating
the Installation” section on the following page for instructions.

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Validating the Installation
This procedure should be performed after the installation and configuration procedures have
been successfully completed.
1. Enter the following URL into a browser to open the Crestron Fusion Login window:
https://<YourCrestronFusionServer>/fusion/webclient

NOTE: If the server is not on an internal network, consider setting up IIS for https
only and install a certificate on the server.

Crestron Fusion Login Window

2. Enter the default username and password. In the Username field enter admin and
in the Password field enter admin. Click Login to open the Profile window.
Profile Window

3. Enter your e-mail address and click Save. If the installation is successful, the
Monitoring window opens.

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 NOTE: For information on adding a room or asset, refer to the Crestron Fusion
On-Premises Software Getting Started (Doc. 7889) at www.crestron.com/manuals.

RoomView ® Monitoring Window

The Crestron Fusion software is ready to use.

Installation Guide – DOC. 7892E Crestron Fusion Software: EMP • 21

Appendix A: Forcing a Database Update
If the schema version of an existing database matches the current version of Crestron
Fusion, a database update does not occur. When a database update is forced, the
database schema is refreshed. This procedure can be performed during or after the
installation and configuration process.
1. Double-click the Crestron Fusion icon on the desktop to open the Crestron
Fusion Configuration Manager window.
2. Click Database to open the Database window.
Database Window

3. Click Test Connection to test the connection to the specified database server.
A message box is displayed to let the user know if the connection was successful
or unsuccessful. Click OK.
Connection Message Box

4. In the Database Options section, click the Force DB Update check box.
Force DB Update Check Box

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 5. Click Apply Settings to open the Apply Settings window.
Apply Settings Window

6. Click Apply. After a few minutes, the database schema is updated.

IMPORTANT NOTE: If Apply is not clicked in the Apply Settings window, all
changes are lost.

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Appendix B: Specifying SQL Server Database Disks
The Crestron Fusion Installer typically uses the default SQL Server database settings for the
location of the database, file groups, and log files. If the user or the Database Administrator
(DBA) requires a different configuration than the default SQL Server database configuration
calls for, use the following procedure to specify the locations of the database files.

NOTE: To test an SQL connection the user must have valid credentials, and the database
name entered cannot already exist.

1. Double-click the Crestron Fusion icon on the desktop. The Crestron Fusion
Configuration Manager window opens.
2. Click Database to open the Database window.
Database Window

3. In the Database Server section, enter the Server Name, Port, and Database
Name.
4. In the Database Install/Update Credentials (SYSADMIN) section, click SQL
Server. Enter a Login ID and Password.
5. Click Test Connection to test the connection to the specified database server. A
message box is displayed to let the user know if the connection was successful or
unsuccessful. If the connection is successful and the database does not exist, the
Use SQL Disks check box is displayed.
Database Window Showing Use SQL Disks Check Box

6. Click the Use SQL Disks check box.

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 7. Scroll down to access the SQL Server Disk Selection for Fusion Database
section of the window. Select a File Group and then click the disk icon located to
the right of the selected file group. To clear an entry, click the X icon.
SQL Server Disk Selection for Fusion Database

8. If the disk icon was clicked, select the location where the database file is to be
stored and then click Select.
Select Path for Main Database File

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 9. In the Database window, click Apply Settings to open the Apply Settings window.
Apply Settings Window

10. Click Apply. After a few minutes, the database is created.

IMPORTANT NOTE: If Apply is not clicked in the Apply Settings window, all
changes are lost.

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Appendix C: Licensing Software
This appendix contains the procedure to follow when licensing a product at a later date.

NOTE: The Fusion RV®, Fusion EM®, and Crestron PinPoint software are licensed
separately. Be sure to reference the key code from the correct product license when
obtaining a site key.

1. Double-click the Crestron Fusion icon on the desktop. The Crestron Fusion
Configuration Manager window opens.
2. Click Licensing to open the Licensing window.
Licensing Window

NOTE: Crestron Fusion services need to be stopped before entering license keys.
Click the button to stop the services.

3. Click Update (next to the product(s) to be licensed) to open the Crestron

Licensing window.
Crestron Licensing Window

4. Enter the Site Key and click OK.

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 If applying for a new license, contact a Crestron representative to obtain a license
key, or send the purchase order (PO) to license@crestron.com. When the site key is
received, copy the key into the Site Key field.

NOTE: For more information on licensing, refer to the Crestron True Blue Online
Help Answer ID 5429.

5. In the Database window (Database Install/Update Credentials (SYSADMIN)

section), reenter the Login ID and Password, if they are not displayed.
6. Click Apply Settings to open the Apply Settings window.
Apply Settings Window

7. Click Apply. After a few minutes, the server is licensed for the selected software(s).

IMPORTANT NOTE: If Apply is not clicked in the Apply Settings window, all
changes are lost.

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Appendix D: Common Log File Errors
LOG FILE ERROR PROBABLE CAUSE SOLUTION
SqlException in SP The Main or Log database SQL Verify that the SQL Server
CRVSP_GetAllServers: code runtime credentials are not valid. database user IDs and passwords
18456, Login failed for user '{user were entered correctly.
id}'.
SqlException in SP The user is attempting to access a Update the FSM to use the service
CRVSP_GetAllServers: code database using Windows account if the database server is
18456, Login failed for user Authentication from FSM installed not the Crestron Fusion application
'CRESTRON-ENGDEV\{server as LOCALSYSTEM. server using Windows
name}$'. Authentication method.
SqlException: A network-related or The Crestron Fusion application Ping the database server to verify it
instance-specific error occurred server cannot connect to the can be accessed on the network.
while establishing a connection to database server. This may be Check that the SQL Server
the SQL Server. caused by a network problem or a database is running and
problem with the database server. accessible.
I/O error ... There is not enough There is not enough disk space on Use Windows Explorer to
space on the disk. the application server to install the determine the amount of disk
Crestron Fusion software. space available on the file system
where Crestron Fusion is to be
installed. If necessary, free up disk
space or install Crestron Fusion on
a different file system or server.
Database credentials provided are The user does not have Verify (on the SQL Server database)
not of a sysadmin type. Database administrator access for the that the user has the role of
operations failed. database server. sysadmin.
SqlException: MODIFY FILE The database server file system Free up some space by deleting
encountered operating system does not have enough free space files, or use a different disk on the
error 112 while attempting to to create or update the Crestron database server.
expand the physical file. Fusion database.
SqlException: Cannot alter the The SQL Server database has Verify that replication is turned off
table ‘aspnet_Applications’ replication turned on. before upgrading. The Crestron
because it is being published for Fusion version 9 software allows
replication. replication; version 10 or higher
does not allow replication.

NOTE: The FSM and configuration manager log files can be found at
C:\Program Files\Crestron\Fusion\Logs.

Installation Guide – DOC. 7892E Crestron Fusion Software: EMP • 29

Crestron Electronics, Inc. Installation Guide – DOC. 7892E
15 Volvo Drive, Rockleigh, NJ 07647 (2046200)
Tel: 888.CRESTRON 03.18
Fax: 201.767.7576 Specifications subject to
www.crestron.com change without notice.