Mgt502 Collection of Old Papers

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FINALTERM EXAMINATION
FALL 2007 Marks: 60
MGT502 - ORGANIZATIONAL BEHAVIOUR (Session - Time: 150min
6)
StudentID/LoginID: ______________________________
Student Name: ______________________________
Center Name/Code: ______________________________
Exam Date: Tuesday, March 04, 2008
INSTRUCTIONS
Please read the following instructions carefully before attempting any question:
All questions are compulsory.
This exam consists of 15 Multiple Choice Questions (MCQs) carrying 1 mark each; 10
True/False carrying 1 mark each; 3 Short Questions carrying 5 marks each; and 2
descriptive question –carrying 10 marks each.
For each MCQ, read the available choices carefully and select the most appropriate choice
which you consider is the correct answer, by clicking on the appropriate check box.
For a true/ false statement, recognize the concept and answer accordingly.
Remember not to spend too much time on any one objective type question since all
objective type questions carry equal marks; it is important to manage your time according
to the marks allocated to each question.
Save your answer before proceeding to the next question.
Do not click the “Finish” button while solving your paper. Once you clicked the “Finish”
button, you will not be able to access your paper again. Click it at the end of your paper.
That means you have submitted your complete paper.
A clock is given in the exam software. Software will automatically close at the end of given
time.
Use of mobile phone is strictly prohibited. Switch off your mobile phone during the exam.
Failure to comply with the Supervisor’s directions will result in your test being cancelled.
Please comply with supervisor’s directions to avoid any unpleasant event.
For Teacher's use only

Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14 15 16 17 18 19 20
Marks
Question 21 22 23 24 25 26 27 28 29 30
Marks
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following terminal values was ranked as the most important by executives?
► Family security
► Self-respect
► Equality
► Freedom
What is the correlation between intelligence and job satisfaction?
► Strongly negative
► Slightly negative
► Slightly positive
► Strongly positive
“Dissonance” means _____.
► Reactance
► Resistance
► Consistency
► Inconsistency
Who proposed that there are three major relevant motives or needs, in the workplace?
► McClelland
► Alderfer
► Herzberg
► Maslow
If behavioral leadership theories are correct, then _____.
► Leadership behaviors are consistent
► Leaders are born with leadership behaviors
► Leaders’ behavior could be altered
► Leadership skills can be trained
Which function of communication transmits the data necessary for decision-making?
► Emotional expression
► Information
► Control
► Motivation
Which of the following types of teams would most likely be assembled to improve the efficiency of a
company’s production process?
► Cross-functional
► Problem-solving
► Self-managed
► Virtual
What term is used for acceptable standards of behavior that are shared by a group’s members?
► Norms
► Rules
► Standards
► Codes of behavior
Leadership focuses on the _____.
► Downward influence of a leader on his or her followers
► Importance of lateral and upward influence patterns

► Elimination of dependency relationships
► All of the given options
The human relations view of conflict advocates _____ conflict.
► Avoidance of
► Open communication for resolving
► Group therapy for resolving
► Acceptance of
Which of the following is not a drawback of a narrow span of control?
► It is expensive.
► It makes vertical communication in the organization more complex.
► Supervisors may lose control of their employees.
► It encourages overly tight supervision.
Which of the following is not a determinant of an organization’s structure?
► Strategy
► Organization size
► Size of revenues
► Technology
_____ are one of the most reliable sources of performance appraisal data for employees.
► Immediate superiors
► Peers
► Immediate subordinates
► Managers
The macro view of culture that gives an organization its distinct personality is its _____ culture.
► Dominant
► Sub-
► Strong
► National
Which one of the following is not listed as a tactic for dealing with resistance to change?
► Acceleration
► Manipulation
► Participation
► Cooptation
Goal specificity refers to the quantifiability of a goal.
► True
► False
The three components of effective teamwork are cooperation, trust and cohesiveness.
► True
► False
Ideally, an organization should experience no conflict.
► True
► False
OB is concerned with creating stable and predictable organizations.
► True
► False
Generally men express emotions more intensely than do women.
► True
► False
People with Type A personalities are rarely concerned with time.
► True
► False
Job enrichment, job sharing and job rotation are all job redesign options.
► True
► False
The major advantage to the virtual organization is its flexibility.
► True
► False
An organization’s business strategy is usually determined by the organization’s business structure.
► True
► False
Few of the factors that cause stress are controlled by management.
► True
► False
Question No: 26 ( Marks: 5 )
Define personality conflict and explain how managers should handle them. (2+3)
As a change agent what changes in an organization could you make ?
Compare and contrast high and low self-monitoring individuals,
How can management effectively evaluate individuals when they work as part of a team?
Define political behavior. Why is politics a fact in organizations?

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MGT502 Organization Behavior

Final Term Examination – Spring 2005
Time Allowed: 150 Minutes
Instructions
Please read the following instructions carefully before

attempting any of the questions:
1. Attempt all questions. Marks are written adjacent to
each question.
2. Do not ask any questions about the contents of this
examination from anyone.
a. If you think that there is something wrong with any
of the questions, attempt it to the best of your
understanding.
b. If you believe that some essential piece of
information is missing, make an appropriate
assumption and use it to solve the problem.
c. Write all steps, missing steps may lead to deduction
of marks.
**WARNING: Please note that Virtual University takes serious note

of unfair means. Anyone found involved in cheating will get an `F`
grade in this course. Every paper has four subjective questions
while 10 objective questions.
Total Marks: 50 Total Questions: 14
Question No. 1 Marks : 01

Which of the following is not cited as a force of change?
o Technology
o economic shocks
o decreasing skill sets
o social trends
Participative management implies joint decision making and equal

decision-making roles.
o True
o False
What are some individual approaches to managing stress?
An organization's authority structure defines a work group's formal leader
o True
o False
What is organizational culture? Distinguish the dominant culture from a

subculture?
Outsourcing means
o Contracting out work to persons in other countries

o Contracting out of work rather than accomplishing it with a full-
time permanent workforce
o Movement of jobs from one location or country to another
o European Union (EU)

Which of the following skills might be included in leadership training?
o vision creation
o trust building
o situational analysis
o all of the mentioned
Communication that takes place among members of the same work group
is:
o vertical communication
o downward communication
o occupational communication
o lateral communication
Leadership and management are two terms that are seldom confused
o True
o False
What is the difference between a leader and a manager?
What can managers do to make their firms learning organizations?

.
An example of change in the nature of the work force is:
o increase in college attendance

o mergers and consolidations
o more cultural diversity
o increase in divorce rates

A strong organizational culture undermines stability within an organization
o True
o False
When an organization has become institutionalized, its original goals are

viewed as the prime directive
o True
o False
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FINALTERM EXAMINATION
SPRING 2007 Marks: 60
6)
Student Name: ______________________________
Center Name/Code: ______________________________
Exam Date: Tuesday, July 17, 2007
INSTRUCTIONS
Please read the following instructions carefully before attempting any question
All the questions are compulsory.

This exam consists of 15 Multiple Choice Questions (MCQs), 5 fill in the blanks, 5 true
false, 3 short questions and 2 long descriptive questions.
Time management is very important. MCQs and fill in the blanks may be solved first
to secure enough time for remaining descriptive questions.
For each MCQ, read the given options carefully and select the most appropriate or
the best suitable answer.
The use of notes, handouts, books or any other helping material is strictly prohibited
in the centre during the exam.
Please answer the short and long descriptive questions keeping in view the marks
allocated for each question.
You may wish to pace yourself with your own watch, but the supervisor will be the
official timekeeper of the test.
Failure to comply with the supervisor’s directions may result in your paper being
cancelled.
Use of Mobile phone is strictly prohibited, if it is under your custody switch off your
mobile.

Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14 15 16 17 18 19 20
Marks
Question 21 22 23 24 25 26 27 28 29 30
Marks
Situations where an individual is required to define right and wrong conduct are termed as
_____.
► Diversity issues
► Human resource problems
► Ethical dilemmas
► Loyalty situations
Family issues, economic problems, and personality characteristics are examples of the
_____ factor of potential stress.
► Social
► Environmental
► Psychological
► Personal
The highest level of trust is exhibited in ___________ trust.
► Reward-based
► Deterrence-based
► Knowledge-based
► Identification-based
Political behaviors usually _____.
► Lie outside of an individual’s specified job requirements
► Are counterproductive to individual goals
► Are seen only in large organizations
► Are frowned upon by organizational leaders
The focus of relationships in distributive bargaining is _____.
► Accommodation
► Long term
► Short term
► Win-win
If a job is highly formalized, it would not include which of the following?
► Clearly defined procedures on work processes
► Explicit job description

► High employee job discretion
► A large number of organizational rules
The strength of the matrix structure is its _____.
► Ability to facilitate coordination
► Economies of scale
► Adherence to chain of command
► Standardization
The ____________ principle helps preserve the concept of an unbroken line of authority.
► Span of control
► Chain of command
► Centralization
► Unity-of-command
Which of the following is the least predictive set of criteria used to evaluate employees?
► Traits
► Task outcomes
► Behaviors
► Personality
The variability in interview results across an applicant pool is reduced by using a

standardized_____.
► Approach for recruiting applicants
► Pool of applicants
► Set of interview questions
► Time frame for scheduling interviews
According to Mintzberg, when a manager searches the organization and its environment
for opportunities and initiates projects to bring about change, the manager is acting in
which role?
► Negotiator
► Entrepreneur
► Monitor
► Resource allocator
“Dissonance” means _____.
► Reaction
► Resistance
► Consistency
► Inconsistency
Which of the following is not one of the six universal emotions, as agreed upon by most
contemporary researchers?
► Anger
► Hate
► Sadness
► Happiness
It is easiest for management to deal with resistance when it is _____.
► Covert
► Deferred
► Implicit
► Overt
If trait theories of leadership are valid, then leaders are _____ leaders.
► Trained
► Born
► Authoritarian
► Educated
In job rotation, the nature of the work performed is changed.
► True
► False
A learning organization is an ideal reality rather than an organizational reality.
► True
► False
The objective of effective selection is to match individual preference with the requirements
of a job.
► True
► False
An individual who displays the characteristic of openness can be relied upon to provide
the full truth.
► True
► False
The desire to reduce dissonance between attitude and behavior is in general not
moderated by outside factors.
► True
► False
An organization that has developed the continuous capacity to adapt and change is termed
as __________________
A mental and physical capability to perform various tasks is known as__________.
______________Conflict threatens organization's interests
_________________summarizes "why" an organization exists.
______________has control and strategic decision making, concentrated at headquarters.
Suppose you are an employee working in multinational company, what do you think that
who should perform employee evaluations, and why?
How does group size affect a group’s behavior?
Explain the concept of the “boundaryless” organization.

Being a manager, explain what primary methods could be used in maintaining an

organization’s culture.
"More powerful managers are good for the organization whereas powerless managers are
ineffective managers”. Do you agree or disagree with this statement? Discuss.
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Connecting VU Students
MIDTERM EXAMINATION
FALL 2007 Marks: 40
6)
Student Name: ______________________________
Center Name/Code: ______________________________
Exam Date: Tuesday, November 20, 2007
All questions are compulsory.
This exam consists of 10 Multiple Choice Questions (MCQs) carrying 1 mark each; 5
True/False carrying 1 mark each; 3 Short Questions carrying 5 marks each; and 1 descriptive
question –carrying 10 marks.
For each MCQ, read the available choices carefully and select the most appropriate choice
which you consider is the correct answer, by clicking on the appropriate check box.
For a true/ false statement, recognize the concept and answer accordingly.
Remember not to spend too much time on any one objective type question since all objective
type questions carry equal marks; it is important to manage your time according to the marks
allocated to each question.
Save your answer before proceeding to the next question.
Do not click the “Finish” button while solving your paper. Once you clicked the “Finish”
button, you will not be able to access your paper again. Click it at the end of your paper. That
means you have submitted your complete paper.
A clock is given in the exam software. Software will automatically close at the end of given
time.
Use of mobile phone is strictly prohibited. Switch off your mobile phone during the exam.
Failure to comply with the Supervisor’s directions will result in your test being cancelled.

Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14 15 16 17 18 19
Marks
Question
Marks
What is the goal of representative participation?
► For workers to own the firms where they work
► To help workers’ self-esteem
► To provide greater motivation and productivity
► To redistribute power within the organization
Roles, norms, status and cohesiveness are examples of _____.
► Structural variables
► Team mechanisms
► Team factors
► Group properties
The issue of whether or not intrinsic and extrinsic motivators are independent is considered
in which theory?
► Expectancy
► Reinforcement
► Equity
► Cognitive evaluation
Where is overconfidence most likely to surface?
► Outside your area of expertise
► In your area of expertise
► With more education and training
► Among higher wage earners
Today’s managers understand that the success of any effort at improving quality and
productivity must include _____.
► Process reengineering
► Quality management programs
► Customer service improvements
► Employees
What term is used to describe the personality of an individual who is aggressively involved in
an continual struggle to achieve more and more in less and less time?
► Type A personality
► Type B personality
► Proactive personality
► Narcissistic personality
The science that focuses on the influence people have on one another is _____.
► Anthropology
► Political science
► Social psychology
► Archaeology
Research shows that for most people, the effect of social activities is which of the following?
► Decreases positive mood
► Increases positive mood
► Increases negative mood
► Decreases negative mood

What is another term for cross-training?
► Work enrichment
► Work enlargement
► Job enhancement
► Job rotation
Which of the following is most likely to be a country with high power distance?
► An individualist country like Australia
► A long term oriented country like Japan
► An uncertainty avoiding country like Uruguay
► A collectivist country like Guatemala
Neglect is an active and destructive response to dissatisfaction.
► True
► False
Process reengineering asks, “How would we do things around here if we were starting over
from scratch?”
► True
► False
If personality characteristics were completely dictated by heredity, they would be fixed at

birth and no amount of experience could alter them.
► True
► False
A satisfying solution is satisfactory but not sufficient.
► True
► False
Thoughtful is an emotion that falls into the category of high negative affect.
► True
► False
“Managers who are most effective in their jobs would not always be the ones who promoted
fastest.” Explain what are the activities which differentiate between effective and successful
managers?
Discuss five shortcuts used in judging others.
Why is it important for manager to know an individual’s values?
Various groups provide specific challenges in terms of motivation. Being a manager of an

XYZ company what techniques would you use to motivate your “Professionals” and
“Temporary workers”?
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MIDTERM EXAMINATION
1)
Student Name: ______________________________
Center Name/Code: ______________________________
Exam Date: Friday, May 18, 2007
• All questions are compulsory.
• This exam consists of 10 Multiple Choice Questions (MCQ’s) carrying 1 mark

each, 5 True/False carrying 1 mark each, 5 Short Questions carrying 3 marks each
and 1 Descriptive Question carrying 10 marks.
• Do not ask any questions about the contents of this examination from
anyone.
a. If you think that there is something wrong with any of the

questions, attempt it to the best of your understanding.
b. If you believe that some essential piece of information is

missing, make an appropriate assumption and use it to solve the
problem.
• This examination is closed book, closed notes, closed neighbors.
• You may wish to pace yourself with your own watch, but the Supervisor will be
the official timekeeper of the test.
• Failure to comply with the supervisor’s directions will result in your test being
cancelled. Please comply with supervisor’s directions to avoid any unpleasant
event.

Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14 15 16 17 18 19 20
Marks
Question 21
Marks
Which of the following would not be considered an organization?
► A church
► Virtual university of Pakistan
► All adults in a given community
► An elementary school
Workers like to work under proper conditions, employees will seek responsibility to
satisfy social, esteem, and self-actualization needs assuming:
► Theory X
► Theory Y
► Equity theory
► Expectancy Theory
A receiver who translates a sender’s message is engaging in the process of _____.
► Encoding
► Decoding
► Transmission
► Feedback
_________ is discretionary behavior that is not part of an employee’s formal job

requirement, but that promotes the effective functioning of the organization.
► Productivity
► Motivation
► Organizational citizenship
► Organizational behavior
The concept of total quality management is given by:
► Frederick Taylor
► W. Edwards Deming
► Frank Gilbert
► Robert Katz
The most well-known theory of motivation is Abraham Maslow’s _____.
► Theories X and Y
► Motivator-Hygiene Theory
► Two-factor Theory
► Hierarchy of Needs
____________ refers to the tendency to be sociable, friendly and expressive.
► Emotional stability
► Agreeableness
► Extroversion
► Conscientiousness
People, structure, environment, and technology are four forces that affect
______________.
► Human resources
► Behavioral bias
► Organizational behavior
► Ethical leadership
What is (are) challenge(s) for organization?
► Globalization
► Diversity
► Technology
► All of the given options
_____ results in a level of performance that is greater than the sum of the individual
inputs.
► Synergy
► Enthusiasm
► Energy
► Initiative
Organizational behavior models generally assume job satisfaction to be an independent

variable.
► True
► False
Halo effect occurs when our general impression of a person, usually based on one
prominent characteristic, colors our perception of other characteristics of that person.
► True
► False
Quality management has an intense focus on the customer and a goal of employee
empowerment
► True
► False
A high I.Q. is a good pre-requisite for all jobs.
► True
► False
One of the most expensive motivation programs is that which recognizes an employee’s
superior performance.
► True
► False
Describe the three determinants of personality?

What are values?

How does globalization affect a manager's skills?

what are skill based pay plan?

what is the difference between a leader and manager?

Describe the communication process by drawing the communication process model

diagram and explain the seven parts of this model.
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MIDTERM EXAMINATION
4)
Student Name: ______________________________
Center Name/Code: ______________________________
Exam Date: Friday, May 18, 2007
• All questions are compulsory.
• This exam consists of 10 Multiple Choice Questions (MCQ’s) carrying 1 mark

each, 5 True/False carrying 1 mark each, 5 Short Questions carrying 3 marks each
and 1 Descriptive Question carrying 10 marks.
• Do not ask any questions about the contents of this examination from
anyone.
a. If you think that there is something wrong with any of the

questions, attempt it to the best of your understanding.
b. If you believe that some essential piece of information is

missing, make an appropriate assumption and use it to solve the
problem.
• This examination is closed book, closed notes, closed neighbors.
• You may wish to pace yourself with your own watch, but the Supervisor will be
the official timekeeper of the test.
• Failure to comply with the supervisor’s directions will result in your test being
cancelled. Please comply with supervisor’s directions to avoid any unpleasant
event.
Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14 15 16 17 18 19 20
Marks
Question 21
Marks
Values are important to organizational behavior because they

______________________.
► Allow the study of alignment of organizational policies.
► Lay the foundation for the understanding of attitudes and motivation.
► Form the supporting foundation for the study of ethics.
► Encourage ethical behavior
An extent to which people have pride in themselves and their capabilities is known
as ______________.
► Self monitoring
► Self efficiency
► Locus of control
► Self esteem
Cross-training is also known as ________________.

► Work enrichment
► Work enlargement
► Job enhancement
► Job rotation
____________ is attributed with developing the scientific management perspective.
► Elton Mayo
► Robert Owens
► Frank Gilbert
► Frederick Taylor
Communication serves all of the following functions within a group or organization

except ______________.
► Motivation
► Planning
► Emotional expression
► Control

________ is a key trend that is having a significant impact on behavior
management today.
► Information technology
► Reverse discrimination
► Decreasing the amount of training for managers
► Stay-at-home mothers
___________ occurs when our general impression of a person, usually based on

one prominent characteristic, colors our perception of other characteristics of that
person.
► Halo effect
► Self serving bias
► Selective attention
► Stereotyping
A manager is valued by her colleagues for his/her ability to perform effective break-
even analysis on upcoming ventures. In this case, his/her colleagues value him/her
for competencies that fall within which of Katz’s essential management skills
categories?
► Technical
► Communication
► Human
► Conceptual
Situations where an individual is required to define right and wrong conduct are
termed as ________________.
► Diversity issues
► Human resource problems
► Ethical dilemmas
► Loyalty situations
Formal guidelines and authority hierarchies are examples of which function of

communication?
► Control
► Agreement
► Organization
► Information
Personality looks at the parts of the person rather than the aggregate whole.
► True
► False
Learning, perception, and personality are OB topics whose contributions have generally
come from psychiatry.
► True
► False
Skill-based pay plans encourage people to specialize.
► True
► False
Cross-cultural communications may have a barrier caused by tone differences.
► True
► False
A hypothesis that has evolved out of path-goal theory is that directive leadership leads to
greater satisfaction when tasks are ambiguous or stressful.
► True
► False
What is the common thread that runs through the functions, roles, skills, and activities
approaches to management?

Discuss the impotance of value?
What is cohesiveness?
List and explain the three groups of core needs in ERG Theory.
Identify and describe the different types of communication flows.
Explain the importance of EI (emotional intelligence) and explain its five key components.

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Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Tuesday, March 04, 2008

For Teacher's use only

Question No: 1 ( Marks: 1 ) - Please choose one

Question No: 2 ( Marks: 1 ) - Please choose one

What is the correlation between intelligence and job satisfaction?

Question No: 3 ( Marks: 1 ) - Please choose one

“Dissonance” means _____.

Question No: 4 ( Marks: 1 ) - Please choose one

Question No: 5 ( Marks: 1 ) - Please choose one

If behavioral leadership theories are correct, then _____.

► Leadership behaviors are consistent

► Leaders are born with leadership behaviors

► Leaders’ behavior could be altered

► Leadership skills can be trained

Question No: 6 ( Marks: 1 ) - Please choose one

Which function of communication transmits the data necessary for decision-making?

Question No: 7 ( Marks: 1 ) - Please choose one

Question No: 8 ( Marks: 1 ) - Please choose one

Question No: 9 ( Marks: 1 ) - Please choose one

Leadership focuses on the _____.

► Downward influence of a leader on his or her followers

► Importance of lateral and upward influence patterns

► All of the given options

Question No: 10 ( Marks: 1 ) - Please choose one

The human relations view of conflict advocates _____ conflict.

► Open communication for resolving

► Group therapy for resolving

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following is not a drawback of a narrow span of control?

► It makes vertical communication in the organization more complex.

► Supervisors may lose control of their employees.

► It encourages overly tight supervision.

Question No: 12 ( Marks: 1 ) - Please choose one

Which of the following is not a determinant of an organization’s structure?

Question No: 13 ( Marks: 1 ) - Please choose one

Question No: 14 ( Marks: 1 ) - Please choose one

Question No: 15 ( Marks: 1 ) - Please choose one

Question No: 16 ( Marks: 1 ) - Please choose one

Goal specificity refers to the quantifiability of a goal.

Question No: 17 ( Marks: 1 ) - Please choose one

Question No: 18 ( Marks: 1 ) - Please choose one

Ideally, an organization should experience no conflict.

Question No: 19 ( Marks: 1 ) - Please choose one

OB is concerned with creating stable and predictable organizations.

Generally men express emotions more intensely than do women.

Question No: 21 ( Marks: 1 ) - Please choose one

People with Type A personalities are rarely concerned with time.

Question No: 22 ( Marks: 1 ) - Please choose one

Question No: 23 ( Marks: 1 ) - Please choose one

The major advantage to the virtual organization is its flexibility.

Question No: 24 ( Marks: 1 ) - Please choose one

An organization’s business strategy is usually determined by the organization’s business structure.

Question No: 25 ( Marks: 1 ) - Please choose one

Few of the factors that cause stress are controlled by management.

Question No: 26 ( Marks: 5 )

Question No: 27 ( Marks: 5 )

All the questions are compulsory.

Please comply with supervisor’s directions to avoid any unpleasant event.