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    English Activity 13 y 14 de Abril Jose Villa

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    Jose Villa
    This English lesson plan aims to teach students how to manage phone conversations in English. The lesson discusses the importance of business phone calls and outlines best practices for starting, receiving, and ending calls. Key aspects covered include setting an appropriate time for calls, defining discussion topics, taking notes, asking for clarification, and exchanging mutually beneficial information. The goal is for students to understand proper phone etiquette in order to have meaningful and productive business conversations.

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    English Activity 13 y 14 de Abril Jose Villa

    Uploaded by

    Jose Villa
    39 views4 pages
    This English lesson plan aims to teach students how to manage phone conversations in English. The lesson discusses the importance of business phone calls and outlines best practices for starting, receiving, and ending calls. Key aspects covered include setting an appropriate time for calls, defining discussion topics, taking notes, asking for clarification, and exchanging mutually beneficial information. The goal is for students to understand proper phone etiquette in order to have meaningful and productive business conversations.

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    ENGLISH ACTIVITY 13 Y 14 DE ABRIL JOSE VILLA

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    This English lesson plan aims to teach students how to manage phone conversations in English. The lesson discusses the importance of business phone calls and outlines best practices for starting, receiving, and ending calls. Key aspects covered include setting an appropriate time for calls, defining discussion topics, taking notes, asking for clarification, and exchanging mutually beneficial information. The goal is for students to understand proper phone etiquette in order to have meaningful and productive business conversations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    39 views4 pages

    English Activity 13 y 14 de Abril Jose Villa

    Uploaded by

    Jose Villa
    This English lesson plan aims to teach students how to manage phone conversations in English. The lesson discusses the importance of business phone calls and outlines best practices for starting, receiving, and ending calls. Key aspects covered include setting an appropriate time for calls, defining discussion topics, taking notes, asking for clarification, and exchanging mutually beneficial information. The goal is for students to understand proper phone etiquette in order to have meaningful and productive business conversations.

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    ENGLISH LESSON PLAN

    LIC: Luis Guillermo Marriaga T.

    Name: JOSE GUILLERMO MENDOZA VILLA

    Objective: In this lesson, students learn how to manage a phone conversation in English.
    Vocabulary for conversation. 

    Read the article and develop the task proposed

    Business phone calls


    Even with today's overall focus on technology, business phone calls, or phone calls
    intended to discuss deals, agreements, and any other information of professional
    significance are important and often-utilized, as they allow experts from a number of
    different companies and organizations to completely understand one another. Like many
    other aspects of business, phone calls feature quite a few variables and elements that
    should be considered by those involved. Failing to consider these variables and elements
    can inhibit a business phone call's effects and negatively impact business relationships.

    First and foremost, a caller dials and starts a business phone call, while a receiver answers
    a business phone call.

    Starting a business phone call might appear to be as easy as dialing a phone number, but
    there's a bit more to the process than that. The caller should assure that the call is taking
    place at an appropriate time for the receiver, that there is well-defined subject matter to
    discuss, and that this subject matter is outlined. Well-defined subject matter could be
    anything from a potential deal to agreement specifics, and even an inquiry as to how a
    client is feeling and what he or she needs.

    Outlines of important discussion points, or reminders of topics that should be talked


    about during conversations, help make business phone calls as meaningful and useful as
    possible. With that said, business phone calls can begin with some light-hearted small talk,
    or non-official talk that's intended to offer a break from official conversation, to build trust
    and emphasize a relationship, before proceeding into matters of professional concern.

    Receiving a business phone call is similarly straightforward. If one is unable to talk at a


    given moment, the generally accepted practice is to answer a call and request that the
    caller phone back at a later time (or that he or she receive a return call at a later time).
    Other than that, one simply answers, remains courteous and attentive, and allows the
    caller to guide the conversation. It's recommended that one take notes during business
    phone calls.

    Exchanging information, or providing contact details, pertinent figures or statistics, or


    other requested data is a common business phone call practice that can be started by the
    caller or the receiver. To exchange information, one simply asks the individual on the
    other end of the phone if he or she believes it would be mutually beneficial (or helpful for
    all parties involved) to swap specified information. If an agreement is made, the received
    information should be taken note of.

    If something that a caller says isn't completely understood or isn't clear, one can
    politely ask him or her to repeat what was said. This request can be as simple as "Can you
    please repeat that?" or "Sorry, I didn't catch that."

    Ending a business phone call, or the process of hanging up and bringing a conversation to
    a close, is usually automatic, and occurs when both callers feel that the dialogue's
    purposes have been fulfilled. If a business phone call has to be ended early (because
    something unforeseen has come up), the caller should ask if the dialogue can continue at
    a later time.
    Did you understand the text?

    Please answer the following questions of understanding:

    Question 1:
    What is a business phone call?

    1 A phone call between two friends

    2 A phone call about no particular subject

    3 A phone call intended to discuss deals, agreements, and any other information of professional
    significance

    4 None of the above

    R:3 A phone call intended to discuss deals, agreements, and any other information of
    professional significance.

    Question 2:
    Whose job is it to outline a business phone call's conversation topics?

    1 The receiver

    2 The company

    3 The caller

    4 Both the company and the receiver

    R: 4 Both the company and the receiver

    Question 3:
    What is the purpose of small talk?

    1 To help business experts make deals

    2 To offer the caller and receiver a brief break and improve their relationship
    3 To waste company time and resources

    4 To see who can talk at a lower volume

    R: 1 To help business experts make deals

    Question 4:
    What type of information should be exchanged?

    1 Information that's unrelated to work

    2 Information that's agreed upon at the start of a conversation

    3 Any information

    4 Mutually beneficial information

    R: 4 Mutually beneficial information


    Question 5:
    How should one ask a caller to repeat something?

    1 Politely and respectfully, to aid the conversation and the relationship

    2 Rudely, to punish him or her for not being clear

    3 One shouldn't ask a caller to repeat something

    4 Quickly, to save time

    R:1 Politely and respectfully, to aid the conversation and the relationship

    In 30 words explain with your own words how important is to manage a phone
    conversation.

    R/ Telephone communication is essencial in any company an you must know how to


    properly manage this resource, since good telephone communication allows large
    entrepreneurs to have good relationships with their customers and thus sell their product.

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