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    Servicenow Interview Questions

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    ranjithgottimukkala
    ServiceNow is a cloud-based IT service management tool that offers a single system of record for IT services, operations, and business management. It provides various products like business management applications, custom service management, IT service automation applications, and HR management. ServiceNow allows for data lookup and record matching to define field values based on conditions without using scripts.

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    Servicenow Interview Questions

    Uploaded by

    ranjithgottimukkala
    400 views3 pages
    ServiceNow is a cloud-based IT service management tool that offers a single system of record for IT services, operations, and business management. It provides various products like business management applications, custom service management, IT service automation applications, and HR management. ServiceNow allows for data lookup and record matching to define field values based on conditions without using scripts.

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    ServiceNow is a cloud-based IT service management tool that offers a single system of record for IT services, operations, and business management. It provides various products like business management applications, custom service management, IT service automation applications, and HR management. ServiceNow allows for data lookup and record matching to define field values based on conditions without using scripts.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    400 views3 pages

    Servicenow Interview Questions

    Uploaded by

    ranjithgottimukkala
    ServiceNow is a cloud-based IT service management tool that offers a single system of record for IT services, operations, and business management. It provides various products like business management applications, custom service management, IT service automation applications, and HR management. ServiceNow allows for data lookup and record matching to define field values based on conditions without using scripts.

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    1) What is ServiceNow?

    ServiceNow is a cloud-based IT Service Management tool. It offers a single


    system of record for IT services, operations, and business management.

    2) What is the full form of CMDB?

    The full form of CMDB is Configuration Management Database.

    3) Name all the products of Services now

    ServiceNow offers various type of tools which is design according to the need
    of a specific user.

     Business Management Applications


     Custom Service Management
     IT Service Automation Application
     HR management

    4) What is the use of record matching and data lookup features in


    ServiceNow?

    Data lookup and record matching allow you to define field value based on a
    specific condition in place of writing scripts.
    5) Explain the term "Business Rule."

    The business rule is server-side scripting. It executes whenever any record is


    inserted, modified, deleted, displayed or queried. The vital point to keep for
    creating a business rule is that when and on what action it suppose to
    execute. You can apply the business rule 'on display,' 'on before' or 'on after'
    when action is performed.

    6) Can you call a business rule with the help of a client script?

    Yes, it is possible to call a business rule using a client script. However, you
    can also use glide ajax for the same.

    7) What is domain separation in ServiceNow?

    Domain separation is useful ServiceNow method. It helps you to separate


    data into logically-defined domains. It also provides an option to separate
    administration.

    For example, John is the CEO of two companies, and he is using ServiceNow
    single instance for both of these businesses. He doesn't want that user of one
    business can see data of other business. Here you need to use domain
    separation to isolate the records from both businesses.

    8) State some best practices you should follow while using Service now

    Here, are some of the best practices which you need to follow while using
    Service now:

     You should replace spreadsheets and email with collaborative


    workspaces.
     You should automate every business processes of your organization.
     You can easily develop a modern work environment using ServiceNow.
     You should aim to enhance, structure and automate the workflow to
    streamline service delivery.

    9) What is a data policy concerning ServiceNow?

    You can enforce online data policies by assigning read-only attributes for all
    the fields. Data policies are almost similar to UI policies. However, the
    difference between two is that UI policy only applies to data entered on a form
    by using a standard browser. On the other hand, data policies can apply rules
    for every data entered into the system.

    10) How many types of search options are given in ServiceNow?

    Five types of search options in ServiceNow are:

     Lists: Use to find records in a list.


     Global Text search: Helps you records in multiple task tables from a
    single search field.
     Knowledgebase: Helps you to find knowledge articles.
     Navigation filter: Allows you to filter the items in the application
    navigator.
     Search scenes: It is a custom module which is created only by
    administrators.

    11) What is the use of HTML Sanitizer?

    The HTML sanitizer automatically cleans up markup in HTML fields. It helps to


    eliminate code and protect against security concerns like cross-site scripting
    attacks.

    12) What is a record producer?

    A record producer a catalog item which helps you to create task-based


    records from the Service Catalog. For example, you can create a change
    record or a problem record with the help of record producer. It offers an
    alternative way to create records through the Service Catalog.

    13) What is the use of an import set tool?

    Import set tool helps you to import data from various data sources, instead of
    using a transform map. The import sets can acts as a staging table for
    imported records.

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