Nivafer Process Element Nvf-Qms-Pe-2018 Rev - 0 - Commercial

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PROCESS ELEMENT (COMMERCIAL / PROJECTS DEPARTMENT)

OPPORTUNITY 
PROCESS  FOR 
PROCESS 
ACTIVITIES INPUT RESOURCES RISK /OPPORTUNITY MITIGATING ACTION CONTROL VERIFICATION  OUTPUT IMPROVEMENT  REMARK
MEASURES (KPI)
METHOD OF PROCESS & 
QMS
Setting reminders on deadlines
Quotation submission deadline missed Adequate staffing
Request for extension of submission deadline Tenders submission 
Skilled Manpower
Customer Inquiry Project clarification meetings withing client stipulated 
Internet / Commnuncation  Facility Misinterpretation of client requirements Enquiry register Quotations Training on new trends,  Commercial Manager;
Enquiry & Contract  Draft Purchase Order Manpower training on new capabilities Internal Audit & Process  deadlines
Computer System Client & project specifications Purchase Order new projects &  Project Engineer; Proposal 
Review Technical / Commercial  Establishment of HR Department Performance Analysis
Stationeries Incompetent manpower NIVAFER QMS Job Order capabilities Engineer
Clarifications Manpower training Enquiry to purchase 
Funds
Develop a robust pricing model order
Under / over quoting
Manpower training
Insufficient Information Project clarification meetings

Establishment of HR Department
Unskilled labour
Manpower training
Skilled Manpower
Delay in Overseas material  procurement Stocking commonly used materials in the yard
Job Order Internet / Commnuncation  Facility
Client Specifications Computer System Unfavourable weather conditions Work under covered shelters Commercial Manager;
Purchase Order / Contract Expansion
Project Planning &  Drawings Equipment Training of manpower Internal Audit & Process  Final product realization Project delivery target Planning Engineer;
Client & project specifications Stock commonly used 
Client Laiason Purchase order Materials Internal project kick‐off meetings Performance Analysis Timely delivery of projects Project NCRs Project Engineer;
Fabrication errors NIVAFER QMS materials
Project Schedule Work space Periodic project meetings and strict monitoring of  Proposal Engineer
Customer Feedback Stationeries project deliverables
Funds Proper stacking / arragement of items in the 
Limited storage / work space workshop
Expansion of fabrication facility

NVF/QMS/PE/2018 REV. 0

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