Mission, Vision, Goal, and Objective PDF

Unit – 1
Vision, Mission, Objective and Goal
Learning Objectives
After completion of the unit, you should be able to:
 Explain the meaning and concept of vision.

 Describe the purpose of having a mission.
 Know the different types of objectives and goals of an organization.
 Assess the concept of strategic intent and business definition.
 Also understand the difference between vision, mission, objective and goal.
Structure
1.1 Introduction
1.2 Vision
1.3 Mission
1.4 Objective
1.5 Goal
1.6 Strategic Intent
1.7 Business Definition
1.8 Difference between vision, mission, objective and goals
1.9 Let’s Sum-up
1.10 Key Terms
1.11 Self-Assessment Questions
1.12 Further Readings
1.13 Model Questions
1.14 Introduction
Management of companies is essential for the systematic growth and development

of the company. The management strategies are formulated on the basis of
company mission and vision. In line with them, the goals and objectives are set
for the company. The vision and mission statements play a significant role in the
development of strategies by providing a basis for screening the strategic options
.Thus, understanding the concept of mission, vision, goals, objectives and related
concepts is essential for implementing successful strategic management.
1.15 Vision
A vision articulates the position that an organization would like to attain in the
distant future. It helps in creating a common identity and a shared sense of
Odisha State Open University Page 1

purpose. A good vision is one which foster risk taking and experimentation. It
answers the question: ‘What will success look like?’
The vision of an organization must possess the following characteristics:
 It is created by consensus.
 It forms a company’s future mental image.
 It forms the basis for formulating the mission statement.
A good vision possesses the following features:
 It should be inspiring.
 It should foster long term thinking.
 It should be original and unique.
 It should be competitive.
 It should be realistic.
Examples:
Company Vision
Walt Make people happy
Disney
Stokes Our vision is to take care of your vision
Eye Clinic
Infosys To be a globally respected organization that
provides best of breed business solutions,
leveraging technology, delivered by best-in-class
people.
1.16 Mission
Mission refers to the purpose of an organization. Mission states the business

reason for the organization's existence. It relates the organization to the society.
The mission of an organization should aim high and at the same time it must be
realistic. It should provide a strategic direction for the organization.
“Mission is the fundamental work given by the society to an organization”.
By Koontz & Q’ Ponnell
“The company mission is defined as the fundamental unique purpose that sets a
business apart from other firms of its type & identifies the scope of its operations
in product & market terms”.
By Pearce & Robinson
In order to be effective, a mission statement should possess the following

characteristics:

(i) A mission statement should be realistic and achievable. Impossible statements
do not motivate people.
(ii) It should neither be too broad not be too narrow. If it is broad, it will become
meaningless. A narrower mission statement restricts the activities of organization.
The mission statement should be precise.
(iii) A mission statement should not be ambiguous. It must be clear for action.
Highly philosophical statements do not give clarity.
(iv) A mission statement should be distinct. If it is not distinct, it will not have any
impact. Copied mission statements do not create any impression.
(v) It should have societal linkage. Linking the organization to society will build
long term perspective in a better way.
(vi) It should not be static. To cope up with ever changing environment, dynamic
aspects should be considered.
(vii) It should be motivating for members of the organization and of society. The
employees of the organization may enthuse themselves with mission statement.
(viii) The mission statement should indicate the process of accomplishing

objectives. The clues to achieve the mission will be the motivating factor.
Examples:
Company Mission Statement

Mayo To inspire hope and contribute to health and well-
Clinic being by providing the best care to every patient
through integrated clinical practice, education and
research.
The Bank We strive to be the acknowledged global leader
of New and preferred partner in helping our clients succeed
York in the world’s rapidly evolving financial markets.
NIKE Inc. To Bring Inspiration and innovation to every

athlete in the world.
There are diverse issues which need to be covered while framing the mission
statement of a company. The various components of a well framed mission
statement are stated as follows:
 Product or service
 Customers
 Technology
 Survival, growth and profitability

 Company philosophy
 Public image
 Check your progress

Exercise 1
Suppose you are appointed as the head of the strategy planning department of a
automobile company dealing in luxury segment cars. Frame a vision and
mission statement for the company. Make necessary assumptions.
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1.17 Objective
Objectives are the end results of a planned activity. They are stated in quantifiable
terms. Objectives are stated differently at various levels of management.
Objectives play a very important role in enhancing the efficiency and
effectiveness of an organization. The following characteristics must be present in
fairly framed objectives:
 They should be specific and unambiguous.

 They should have a particular time horizon within which it is expected to
be achieved.
 They should be flexible enough so that if changes are required, they may
be incorporated easily.
 They should be attainable.
 They should be measurable.
 They should be understandable
 They should help in the achievement of the organization’s mission and
vision.
 They should be challenging.
There are many factors which have an impact on the formulation of objectives in
an organization. These factors are kept in mind before making objectives. These
factors are mentioned as below:
 Size of the organization.

 Level of management
 Organization culture

 Social responsiveness
Objectives are the milestones expressed in specific terms which a person plan to
achieve in a limited time period. Following are a few examples:
Basis Objectives
Financial Objectives To achieve 10% growth in
earning per share.
Market Coverage To have 900 million
subscriber base in the
country by 2020.
Objectives may be of various types. Some of these are explained as below:
Profit Objective – It is the most important objective for any business enterprise.
In order to earn a profit, an enterprise has to set multiple objectives in key result
areas such as market share, new product development, quality of service etc.
These may also be termed as performance objectives.
Marketing Objective may be expressed in terms of percentage increase or

decrease in market share. They are related to a functional area.
Productivity Objective may be expressed in terms of ratio of input to output.

This objective may also be stated in terms of cost per unit of production.
Product Objective may be expressed in terms of product development, product

diversification, branding etc.
Social Objective may be described in terms of social orientation. It may be tree

plantation or provision of drinking water or development of parks.
Financial Objective relate to cash flow, debt equity ratio, working capital, new
issues, stock exchange operations, collection periods, debt instruments etc.
Human resources objective may be described in terms of absenteeism, turnover,

number of grievances, strikes and lockouts etc. For example: the objective may be
to decrease the rate of absenteeism.
1.18 Goal
Goals are an intermediate result which is expected to be achieved by a certain

span of time. It is a target which an organization wishes to achieve in long term. It
provides the basis for judging the performance of the organization. Goals may be
classified into two categories:
 Financial goals: They are related to the return on investment or growth in

revenues.

 Strategic goals: They focus on the achievement of the competitive
advantage in the industry.
Goals should be well constructed and realistic in nature. Following are the
examples of well framed goals:
Basis Goals
Customer service Provide quality service to
the customers at least at par
with the highest standard in
the industry.
Community service Provide job opportunities
which promote a higher
standard of living for all
the citizens.

Exercise 2
Assuming yourself the marketing manager of a luxury chain hotel. Frame the
marketing objectives.
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1.19 Strategic Intent
Strategic intent refers to the purpose for which the organization strives for. It is
the philosophical framework of strategic management process. The hierarchy
of strategic intent covers the vision and mission, business definition and the goals
and objectives. The following figure indicates the hierarchy of the strategic intent
framework:
Vision
Mission
Business Definition
Goals
Objectives
Following are the characteristics of strategic intent:
 It should have an essence of winning.

 It should remain stable over a period of time.
 It should encourage personal effort and commitment.
 It should foster creativity.
The strategic intent notion helps the managers to focus on creating new
capabilities to exploit future opportunities.
1.20 Business Definition
It explains business operations of a company stated in terms of customer needs,

product specifications and technology.
Company Business Definition

HUL To meet every day needs of
people everywhere with
branded products.

Oerik Abell suggests defining business along the three dimension of customer
groups. Customer functions and alternative technologies. They are developed as
follows:
i. Customer groups are created according to the identity of the customers.

ii. Customer functions are based on provision of goods/services to customers.
iii. Alternative Technologies describe the manner in which a particular
function can be performed for a customer.
 For a watch making business, these dimensions may be outlined as
follows:
 Customer groups are individual customers, commercial organizations,
sports organization, educational institutions etc.
 Customer functions are record time, finding time, alarm service etc. It may
be a gift item also.
 Alternative technologies are manual, mechanical and automatic.
The following figure depicts the three dimensions of business definition:
Customer
Groups
BUSINESS
DEFINITION
Customer Alternative
Functions Technologies
A clear business definition is helpful in identifying several strategic choices. The

choices regarding various customer groups, various customer functions and
alternative technologies give the strategists various strategic alternatives. The
diversification, mergers and turnaround depend upon the business definition.
Customer oriented approach of business makes the organization competitive. On
the same lines, product/ service concept could also give strategic alternatives from
a different angle. Business can be defined at the corporate or SBU levels. At the
corporate level, it will concern itself with the wider meaning of customer groups,
customer functions and alternative technologies. If strategic alternatives are linked
through a business definition, it results in considerable amount of synergic
advantage.

Exercise 3
Prepare a list of business definitions of any five Fast Moving Consumer Goods
Companies in India.
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1.21 Difference between vision, mission, objective and goals
The concept of vision, mission, objective and goals are interlinked and interrelated
to each other. Besides from this connection there are certain focal points on the
basis of which some differentiation can be done. Following are some distinctions
among these terms:
Basis Mission Vision

Concept It defines the purpose and It communicates both – purpose
primary objectives related to and values of your business.
your customer needs and team
values.
Answer It answers the question: How It answers the question: Where
you will get to where you want you want to be?
to be?
Purpose The purpose is to inform what The purpose is to inspire people
the organization does. and motivate their emotional
drives to achieve it.
Time A mission statement talks about A vision statement talks about the
Frame the present which ultimately future of the organization.
leads to the future.
Basis Objectives Goals

Concept It represents managerial It refers to the long term
commitment to achieve purpose which an
specified results in a specified organization strives to
period of time. achieve.
Measurement It is easy to measure them as It is difficult to measure them.
they are generally quantifiable.
Time Period They are mid-term or short term They are long term in nature.
in nature.
Action It refers to the specific action which It refers to a generic action
supports the associated goal. towards which one strives.

Exercise 4
Differentiate between Business Definition and Strategic Intent.
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1.22 Let’s Sum-up
Every business organization is incorporated with a common aim to achieve

heights in their respective industries. This calls for the setting up of an inspiring
vision, motivating mission, goals and objectives. This forms a hierarchy which is
stated as Strategic Intent. Apart from these, the business definition must be
specified to have a clarity about the customer groups it wants to cater, possible
products which could be offered and the alternative technologies which may be
employed.
1.23 Key Terms
Vision: Vision serves the purpose of stating what an organization wishes to

achieve in the long run.
Mission:A written declaration of an organization's core purpose and focus that

normally remains unchanged over time.
Objective:Objectives refer to the ultimate end results which are to be

accomplished by the overall plan over a specified period of time.
Goal: Goals denote a broad category of financial and non-financial issues that a
firm sets for itself.
Strategic Intent: The strategic intent concept encompasses an active management

process that includes focusing the organization’s attention on the essence of
winning.
Business Definition: It explains business operations of a company stated in terms

of customer needs, product specifications and technology.

1. What is the need of setting objectives in an organization?
2. Differentiate between vision and mission.

 J. David Hunger & Thomas L. Wheelen, Strategic Management, Addison

Wesley Longman.
 Azhar Kazmi, Business Policy & Strategic Management, Tata McGraw
Hill.
 Thompson & Strickland, Strategic Management-Concepts and Cases, Tata
McGraw Hill.
 Garth Saloner, Andrea Shepard and Joel Podolny, Strategic Management,
John Wiley & Sons.
1. What do you understand by vision? Explain with the help of an example.

2. Discuss the various areas in which objectives may be set.
3. Differentiate between goals and objectives.
4. Write a short note on Business Definition.
5. Explain the concept of Strategic Intent.
Answer to Self-Assessment Questions
1. The following points specifically emphasize the need for establishing

objectives:
 Objectives provide yardstick to measure performance of a department or

SBU or organization.
 Objectives serve as a motivating force. All people work to achieve the
objectives.
 Objectives help the organization to pursue its vision and mission. Long
term perspective is translated in short-term goals.
 Objectives define the relationship of organization with internal and
external environment.
 Objectives provide a basis for decision-making. All decisions taken at all
levels of management are oriented towards the accomplishment of
objectives.

2. Following are the differences between mission and vision:
Basis Mission Vision

Concept It defines the purpose and It communicates both –
primary objectives related to purpose and values of
your customer needs and team your business.
values.
Answer It answers the question: How It answers the question:
you will get to where you want Where you want to be?
to be?
Purpose The purpose is to inform what The purpose is to inspire
the organization does. people and motivate their
emotional drives to
achieve it.
Time A mission statement talks about A vision statement talks
Frame the present which ultimately about the future of the
leads to the future. organization.

Unit – 2
Porter’s 5-Forces Model
Learning Objectives
 Explain the Porter’s 5-Forces Model.

 Describe the basic components of Porter’s 5-Forces Model.
 Understand the process of conducting industry analysis through Porter’s 5-
Forces Model.
 Know the benefits of Porter’s 5-Forces Analysis.
Structure
2.1 Introduction
2.2 Porter’s 5-Forces Model
2.3 Threat of New Entrants
2.4 Threat of Substitutes
2.5 Bargaining Power of Customers
2.6 Bargaining Power of Suppliers
2.7 Rivalry among Existing Firms
2.8 Process of conducting industry analysis through Porter’s 5-Forces Model
2.9 Benefits of Porter’s 5-Forces Analysis
2.10 Let’s Sum-up
2.11 Key Terms
2.1 Introduction
Strategy formulation is an important part of every business organization. Before

framing the strategy, environment scanning needs to be done. Business has two
types of environment which need to be assessed – Internal and External. To carry
out this environment analysis in a systematic manner, Michael Porter has
suggested a model which is popularly known as Porter’s 5-Forces Model. This
model is also used for industry analysis. It is explained in the coming paragraphs.
2.2 Porter’s 5-Forces Model
Porter's Five Forces of Competitive Position Analysis were developed in 1979 by

Michael E Porter of Harvard Business School as a simple framework for assessing
and evaluating the competitive strength and position of a business organisation.

This theory is based on the concept that there are five forces that determine the
competitive intensity and attractiveness of a market. Porter’s five forces help to
identify where power lies in a business situation. This is useful in understanding
the strength of an organisation’s current competitive position.
Strategic analysts often use Porter’s five forces to understand whether new
products or services are potentially profitable. By understanding where power lies,
the theory can also be used to identify areas of strength, to overcome weaknesses
and to avoid mistakes.
The five competitive forces plays an important role in determining the

profitability in any industry. These five competitive forces are:
 The threat of new entrants

 The threat of substitute products or services
 The bargaining power of customers
 The bargaining power of suppliers
 The rivalry amongst current competitors in the industry.
Whatever the industry, these five competitive forces are central to formulating and
implementing business strategy. The relative strength of each competitive force
tends to be a function of industry structure i.e. its underlying economic and
technological characteristics. This can change overtime, with the result that the
relative strength of competitive forces will also change, hence the industry’s
profitability. The porter’s five competitive forces model is powerful and widely
used tool for systematic diagnosis of principal competitive pressures prevailing in
the industry and assessing the strength and importance of each such force on the
particular firm in the industry.
Porter’s Five Forces Model
Potential Entrants
Threat of New
Entrants
Industry
Bargaining Power Bargaining Power
Competitors
Suppliers Buyers
of Suppliers of Buyers
Rivalry among
Existing firms
Threat of Substitute
Products or Services
Substitutes
The above mentioned five forces are explained next page.

2.3 Threat of New Entrants
The new entrants represent the firms that are outside the particular firm’s industry
and contemplating entry into the industry. A new entrant will bring extra capacity
into an industry. This poses a threat to established firms because they may lose
market share with a consequent potential loss of economies of scale. The threat of
entry will place a limit on prices and shapes the investment requirement to
discourage entrants.
Porter list main barriers to entry as:
a. Economies of scale
b. Product differentiation
c. Capital requirements
d. Switching costs
e. Access to distribution channels
f. Government policy
The new entrant firm may bring with it new technology, innovative ideas,
substantial resources, new and quality products. The greater the power and
resources the new entrant has, the greater will be the probability that it will eat
away the market share of existing firms. The strength of the threat from new
entrant depends on the strength of the barriers to entry and the likely response of
existing competitors to the new entrants. The entry barriers are not static. They
can be raised by a number of measures and also might be lowered by changes in
the environment.

Exercise 1
Suppose you are amongst the strategic planning team in a leading hospital.
Prepare a list of competitors and potential entrants in the business.
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2.4 Threat of Substitutes
The products or services that are produced in one industry are likely to have
substitutes that are produced in another industry which satisfy the same customer
need. Substitute products or services are those that apparently are different, but

satisfy the same set of customer needs. The availability of close substitute
constitutes are more attractive than those that have one or more such substitutes.
When firms in an industry are faced with threats from substitute products they are
likely to find that demand for their products is relatively sensitive to price.
Substitutes limit the potential returns of an industry by placing a ceiling on the
prices firms in the industry can profitably change. The substitute products offering
a price advantage or performance improvement to the consumer can significantly
affect the competitive character of an industry.
Porter suggests that those substitutes which should be monitored most closely are:
 Those products which are providing a better performance / price standard

than the industry standard.
 Products produced by industries earning high profits.
2.5 Bargaining Power of Customers
Customers require better quality products and services at a lower price. If they
have the power to get what they want, they will force down the profitability of an
industry and it is, therefore, dependent very much on the consumer’s bargaining
power. The strength of the threat from the bargaining power of customers will
depend on a number of factors including the level of differentiation amongst
products in the industry, the cost to the customer of switching from one supplier
to another and whether a customer’s purchases from an industry represent a large
or small proportion of the customer’s total purchases.
Porter identified that power of customers seems to be strongest when the

following conditions apply:
 The concentrated purchases of large volumes relative to seller sales.

 The products it purchases represent a significant fraction of the buyer’s
cost of purchases.
 The products it purchases from the industry are standard or
undifferentiated.
 Less switching costs.
 It earns low profits.
 The buyers will pose a credible threat of backward integration.
 The industry’s product is unimportant to the quality of the buyer’s product.
 The buyer has full information.
Buyers must be willing to pay a price for a product that exceeds the sellers’ cost
of production; otherwise the industry cannot survive in the long-run. On account
of competition, users of industrial products may come together formally or
informally and exert pressure on producer in matters such as price, quality, and

delivery. A high buyer bargaining power constitutes a negative feature for existing
firms or new entrants of an industry. The more powerful buyers from an industry
are, the greater will be their influence on the industry in general and its profits in
particular.
2.6 Bargaining Power of Suppliers
The bargaining power of suppliers determines the cost of raw material and other
inputs. The business of a firm is to a great extent dependent upon its suppliers
who supply it with resources like raw materials, spare-parts, equipment,
machineries, labour and other supplies. The ability of suppliers to get higher
prices depends on a number of factors including the number of suppliers in the
industry, the importance of the supplier’s product to the firm, the cost to the firm
of switching from one suppliers to another and the case with which the supplier
could integrate forward.
According to Porter, the main determinants of suppliers having power over an

industry occur when:
 It is dominated by a few companies and is more concentrated than the

industry to which it sells.
 It is not obliged to contend with other substitute products for sale to the
industry.
 The industry is not an important customer of the supplier group.
 The supplier’s products are differentiated or it has built-up stitching costs.
 The supplier poses a credible threat of forward integration.

Exercise 2
State the situations in which the buyer’s will have a weak bargaining power.
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2.7 Rivalry among Existing Firms
The intensity of rivalry among existing competitors will influence prices as well
as certain other areas like advertising, sales, promotion, product development etc.

The intensity of competitive rivalry within an industry will affect the profitability
of industry as a whole.
According to Porter, rivalry is intensified by the following factors:
 Numerous or equally balanced competitors

 Slow industry growth
 High fixed or storage costs
 Lack of differentiation or switching costs
 Capacity augmented in large increments
 Diverse competitors
 High strategic stakes
 High exit barriers
The intensity of rivalry plays a major role in determining whether existing firms
will expand capacity aggressively or choose to maintain profitability. Although
rivalry can be beneficial in helping the industry to expand, it might leave demand
unchanged. The intensity of competition will depend on a number of factors
including the rate of growth in the industry and whether there are a large number
of equally balanced competitors.
The intensity of competition depends on several factors as mentioned below:
 Where large numbers of equally balanced competitors exist, in situation of

intense competition, firms may try to avoid competing on price.
 Where the growth rate of the industry is slow or stagnant, rivalry may
intensify and the firms may indulge in competing with each other for a
greater market share.
 Ease of switching will encourage suppliers to compete.
 Competitors may guess each other intentions and this may lead to
uncertainty because of competitive strategy.
 Industries, characterized by economies of scale from substantial capacity
increase, may face recurring periods of over-capacity and price-cutting.
 High fixed costs and relatively low variable costs tempt the firms to
compete on price and sell at prices above marginal costs. As a result, there
may be a failure to recover fixed costs.
 A firm putting in high capital funds and extensive efforts to achieve targets
and making success (a strategic action), is likely to be more proactive and
competitive to attain further high targets.

Forces Problem Way out
1. New entrants They will play all sorts of tricks - They have to
to capture market share incur huge initial
outlay
- They have
lack of experience and
concentrate to
2. Buyers Buyers will create problems capitalize on these
when they come to know that loose grounds.
they are the major customers or
there are many sellers for the In this case offer the
product / service under best quality product /
reference service at the most
3. Suppliers competitive price.
Suppliers will create problems
when they come to know that
there are only a few suppliers
for the product or service or Go for alternative
where the sellers’ are not their sources of supply or
predominant customer or where develop own sources
their product is a vital to manufacture the
component of sellers’ product. same.
4. Competitors
The competitors will always try
to pull down its rivals.
5. Substitutes
Substitutes always try to eat
away market share of sellers’ Depending on the
product. dominance of the
competitor, adopt an
appropriate strategy.
Try to convince the

customers that the
best product is being
sold.
The collective strength of the above mentioned five forces determines the ultimate
profit potential of an industry. A company’s competitive strategy in increasingly
effective to the degree it provides good defenses against the five competitive
forces, influences the industry’s competitive rules in the company’s favour and
helps create a sustainable competitive advantage. The straight’s goal should be to
find a position in the industry where his company can best defend itself against
these five forces or can influence them in his company’s favour. Such a strategic
fit obviously require a proper understanding of the objectives, the ever changing
environment and the organization. These five competitive forces will influence

price, cost, investment, return on investment etc. Firms through their strategies
can influence these five forces.
The basic assumptions of the model are:
 Constant return to sale, rationality of each operator in the business.

 The stronger each of these forces, the more limited is the ability of any
operator to raise prices and earn greater profitability.
But, these assumptions do not hold well in all industry situations. The relative
strength of each competitive force tends to be a function of industry structure i.e.
its underlying economic and technological characteristics. This can change
overtime, with the result that the relative strength of competitive forces will also
change, hence the industry’s profitability. The basic way an enterprise might seek
to achieve above average returns in the long-term is through sustainable
competitive advantage.
2.8 Process of conducting industry analysis through Porter’s 5-Forces

Model
Porter’s five forces framework is used to analyse industry’s competitive forces

and to shape organization’s strategy according to the results of the analysis. The
process of conducting industry analysis through Porter’s 5-Forces Model includes
the following steps:
Step 1. Gather the information on each of the five forces
Step 2. Analyse the results and display them on a diagram
Step 3. Formulate strategies based on the conclusions
Step 1. Gather the information on each of the five forces .The managers should
gather information about their industry and check it against each of the factors
influencing the force. Some of the most important factors are enlisted below:
Porter's Five Forces Factors

Threat of new entry
 Amount of capital required
 Retaliation by existing companies
 Legal barriers (patents, copyrights, etc.)
 Brand reputation
 Product differentiation
 Access to suppliers and distributors
 Economies of scale
 Sunk costs
 Government regulation

Supplier power
 Number of suppliers
 Suppliers’ size
 Ability to find substitute materials
 Materials scarcity
 Cost of switching to alternative materials
 Threat of integrating forward
Buyer power
 Number of buyers
 Size of buyers
 Size of each order
 Buyers’ cost of switching suppliers
 There are many substitutes
 Price sensitivity
 Threat of integrating backward
Threat of substitutes
 Number of substitutes
 Performance of substitutes
 Cost of changing
Rivalry among existing competitors

 Number of competitors
 Cost of leaving an industry
 Industry growth rate and size
 Product differentiation
 Competitors’ size
 Customer loyalty
 Threat of horizontal integration
 Level of advertising expense
Step 2. Analyse the results and display them on a diagram. After gathering all
the information display it on the Porter’s 5-Forces model, then analyse it and
determine how each force is affecting an industry. For example, if there are many
companies of equal size operating in the slow growth industry, it means that
rivalry between existing companies is strong. The five forces affect different
industries differently so same results of analysis should not be used even for
similar industries.
Step 3. Formulate strategies based on the conclusions. At this stage, managers

should formulate firm’s strategies using the results of the analysis For example, if
it is hard to achieve economies of scale in the market, the company should pursue
cost leadership strategy. Product development strategy should be used if the
current market growth is slow and the market is saturated.

Porter’s 5-Forces Model is an important tool for industry analysis but it should be
supplemented by SWOT analysis and Value Chain Analysis.

Exercise 3
Conduct the industry analysis for a sport shoes manufacturing company.
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2.9 Benefits of Porter’s 5-Forces Analysis
Porter’s 5-Forces Model is very significant in market analysis and strategy

formulation. The benefits of Porter’s 5-Forces Model are enlisted below:
 It helps organisations to understand the factors affecting profitability in a

specific industry.
 It can help in taking decisions relating to whether to enter a specific
industry or whether to increase capacity in a specific industry.
 It helps in developing competitive strategies.
 It helps to analyse the strategic position of a business.
 It helps to analyse the current position before entering any merger.
 The extent of benefits which can be derived from a forward or backward
integration can be known by conducting Porter’s 5-Forces analysis.
2.10 Let’s Sum-up
Porter's Five Forces Analysis is an important tool for assessing the potential for
profitability in an industry. With a little adaptation, it is also useful as a way of
assessing the balance of power in more general situations.
It works by looking at the strength of five important forces that affect competition:
 Supplier Power: The power of suppliers to dictate the terms of supply.

 Buyer Power: The power of your customers to dictate the terms of
purchase.
 Competitive Rivalry: The degree of available competition in the relevant
industry.
 The Threat of Substitution: The degree to which different products and
services can act as substitutes for the products offered by the business.
 The Threat of New Entry: It refers to the entry barriers available for the
potential competitors who aspire to enter in the industry.
By thinking about how each force affects a business and by identifying the
strength and direction of each force, one can quickly assess the strength of the
position of its business and its ability to make a sustained profit in the industry.
2.11 Key Terms
Supplier Power: The power of suppliers to drive up the prices of your inputs.
Buyer Power: The power of your customers to drive down your prices.
Competitive Rivalry: The strength of competition in the industry.
Threat of Substitution: The extent to which different products and services can
be used in place of your own.
Threat of New Entry: The ease with which new competitors can enter the market
if they see that you are making good profits.
1. Suggest the ways in which a business can gain advantage over its rivals.
2. Under what situations the suppliers have a strong bargaining power.
 Philip Kotler, Kevin Keller, Abraham Koshy, Mithileshwar Jha, Marketing

Management, A South Asian Perspective; Pearson Education.

 Rajan Saxena, Marketing Management, Tata McGraw Hill.
 Michael J Evyl, Bruce J. Walker, William J. Stanton, Ajay Pandit,
MarketingManagement, Tata Mc Graw Hill Education.
 Bose B.S., Marketing Management, Himalaya Publishing House.
1. What do you understand by Porter’s 5-Forces Model?

2. Explain the conditions in which suppliers has a strong bargaining power.
3. Discuss the process of industry analysis using Porter’s 5-Forces Model.
4. Enumerate the benefits from Porter’s 5-Forces Model.
5. Differentiate between bargaining power of suppliers and buyers.
1. In pursuing an advantage over its rivals, a firm can choose from several
competitive moves:
 Changing prices - raising or lowering prices to gain a temporary

advantage.
 Improving product differentiation - improving features, implementing
innovations in the manufacturing process and in the product itself.
 Creatively using channels of distribution - using vertical integration or
using a distribution channel that is new to the industry.
 Exploiting relationships with suppliers by setting high quality standards
and inviting suppliers to meet its demands for product specifications and
price.
2. The suppliers has a strong bargaining power under the following situations:
 There are few suppliers but many buyers

 Suppliers are large and threaten to forward integrate
 Few substitute raw materials exist
 Suppliers hold scarce resources
 Cost of switching raw materials is especially high

Unit – 3
SWOT Analysis
Learning Objectives
 Explain the meaningand objectives of conducting SWOT analysis.

 Describe the concepts of strength, weakness, opportunity and threat.
 Understand the benefits and applications of SWOT analysis.
Structure
3.1 Introduction
3.2 History of SWOT Analysis
3.3 Meaning & Objectives of SWOT Analysis
3.4 Strength
3.5 Weakness
3.6 Opportunity
3.7 Threat
3.8 Benefits of SWOT Analysis
3.9 Essentials for a successful SWOT Analysis
3.10 Applications of SWOT Analysis
3.11 Let’s Sum-up
3.12 Key Terms
3.1 Introduction
A significant part of environment scanning is analyzing the internal as well as

external environment of the organization. Internal analysis accounts for the
analysis of the strengths and weaknesses of the organization. On the other hand,
external analysis demands the screening of the threats and opportunities available
in the relevant business environment. This sometimes is referred as SWOT
analysis. The origin of this concept and the constituents are explained in the
coming paragraphs.

3.2 History of SWOT Analysis
The SWOT analysis technique was developed by Albert Humphrey, who led a
research project at Stanford University in the 1960s and 1970s using data from
many top companies. The goal was to identify why corporate planning failed. The
resulting research identified a number of key areas and the tool used to explore
each of the critical areas was called SOFTanalysis. Humphrey and the original
research team used the categories “What is good in the present is Satisfactory,
good in the future is an Opportunity; bad in the present is a Fault and bad in the
future is a Threat.” Thus, this was later refined and restated as SWOT analysis.
3.3 Meaning & Objectives of SWOT Analysis
SWOT analysis refers to the identification of the strengths and weaknesses of a

company, the opportunities available to it, and the threats facing it at any given
situation so as to facilitate the enterprise to develop a suitable strategy. While
strengths and weaknesses relate to the enterprise internally, opportunities and
threats are often products of the external environment. The important
methodologies to be applied using SWOT analysis are as mentioned below:
 Convert weaknesses into strengths

 Eliminate or minimize weaknesses
 Analyze strengths to take advantage of the opportunities
 Convert threats into opportunities
The following figure depicts SWOT analysis:
Strengths Weaknesses
Opportunities Threats

The objectives of SWOT analysis are enlisted below:
 SWOT analysis can be used effectively to build organizational or personal

strategy.
 It is used to find competitive advantage by matching the strengths to
opportunities.
 It is useful in converting weaknesses or threats of a business into strengths
or opportunities.
 It is used as a tool for environmental scanning.
 Gap analysis may be done with the help of SWOT analysis and then the
strategies may be devised to reduce this gap.
 It is helpful in identifying the critical success factors of the business.
 It is used as a basis for developing new strategies and preparing project
plans for strategy implementation.
 To explore new solutions to problems.
 To identify barriers that will limit goals or objectives.
 To reveal possibilities and limitations for change.
3.4 Strength
Strengths are internal competency of a firm, particularly in comparison with that

of its competitors. Strengths may incorporate the following aspects:
 Company image
 brand image
 business synergies
 Functional areas such as marketing, finance, personnel, production and
R&D.
 human competencies
 process capabilities
 financial resources
 products and services
 customer goodwill
 brand loyalty
 huge financial resources
 broad product line
 no debt
 committed employees
Strengths are the positive tangible and intangible attributes, which are internal to
an organization.They are within the organization’s control.

Exercise 1
Making necessary assumptions, prepare a list of probable strengths of a
company dealing in industrial machinery parts.
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3.5 Weakness
Weaknesses are those factors, which tend to decrease the competencies of the
firm, particularly in comparison with its competitors. Weaknesses are
controllable. They must be minimized and eliminated. Such weaknesses may
include the following:
 poor product quality

 obsolete technology
 high production costs
 lack of R&D back up
 poor distribution infrastructure
 poor financial position
 weak management
 depreciating machinery
 narrow product range
 poor decision-making
 huge debts
 high employee turnover
 complex decision making process
 large wastage of raw materials
They indicate the factors that are within an organization’s control that detract
from its ability to attain the desired goal. It suggests as to which areas the
organization might improve.

The following figure-1 provides a brief illustrative list of strengths and
weaknesses.
STRENGTHS AND WEAKNESS
STRENGTHS WEAKNESSES
Marketing
Strong brand image Poor brand image
Strong distribution network Weak distribution
Deep product mix Narrow product mix
Efficient and motivated sales Poor sales force
force Poor product quality
High quality product
Production
Economics of scale High cost due to small size
State of the art technology Obsolete technology
Efficient input sourcing Inefficient input sourcing
Efficient inventory management Poor inventory management
Strong R&D support No R&D support
Finance
Comfortable debt-equity ratio Lop-sided capital structure
Large internal accruals Very high interests payments
High dividends and market Poor reserves
Capitalization Low credit rating
High credit rating Poor receivable management
Human Resource
Qualified and experienced Redundant human resource
Human resource Excess manpower
Motivated human resource Poor morale
Good industrial relations Poor industrial relations
Good human resource management Poor human resource management
Management
Efficient board of directors Inefficient board of directors
Unhealthy conflict between
members of Board
Efficient and motivated managers Conflict between members of Board
and top managers
Inefficient managers
3.6 Opportunity
Opportunities refer to those favourable external factors that an organization can

use to give it a competitive advantage. They are basically the external attractive
factors that represent the reason for an organization to exist and develop.It focuses
on the identification of what opportunities exist in the environment, which will
propel the organization. Also they must be identified in association with specified
time frames.

Opportunities arise when an organization can take benefit of conditions in its
environment to plan and execute strategies that enable it to become more
profitable. Organizations can gain competitive advantage by making use of
opportunities.
Opportunities may arise from market, competition, industry/government and

technology. For example - increasing demand for telecommunications
accompanied by deregulation is a great opportunity for new firms to enter telecom
sector and compete with existing firms for revenue.

Exercise 2
Differentiate between strengths and opportunities.
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3.7 Threat
Threats refers to factors that have the potential to harm an organization .They are
basically those external factors, beyond an organization’s control, which could
place the organization mission or operation at risk .The organization may benefit
by having contingency plans to address them if they should occur .The business
should classify the threats by their “seriousness” and “probability of occurrence”.
Threats arise when conditions in external environment put at risk the reliability
and profitability of the organization’s business. They compound the vulnerability
when they relate to the weaknesses. Threats are uncontrollable. When a threat
comes, the stability and survival can be at stake. Examples of threats are - unrest
among employees; ever changing technology; increasing competition leading to
excess capacity, price wars and reducing industry profits; etc.

The figure-2 provides an illustrative list of threats and opportunities.
OPPORTUNITIES AND THREATS
OPPORTUNITIES THREATS
Regulatory / Political
Delicensing Delicensing
MRTPA relaxations MRTPA relaxations
Import liberalization Import liberalization
Price decontrol
Liberalization of foreign Liberalization of foreign
investment and investment and technology
technology policy policy
Capital market reforms Political instability
Economic
Boom Recession
Steady and fast increase Economic instability
in income
Social / Demographic
Favourable change in Favourable change in consumer
consumer attitude attitude
Increase population Stagnating / declining population
Change in age Change in age composition of
composition of population
population Growth of consumerism
Growth of consumerism Growth of environmentalism
In the above figure, several factors figure under opportunities as well as threats.
This is because what is an opportunity for some firms is a threat for some others.
For example, declining is an opportunity for many firms to enter new business or
to expand existing business but it poses a threat to existing firms who were
enjoying the benefits of a protected market. Similarly, while import liberalization
is a threat to import competing industries, it is an opportunity for some other firms
to obtain materials / technology at lower prices.
3.8 Benefits of SWOT Analysis
A SWOT analysis is a great way to guide business-strategy discussions. Often the

SWOT analysis reflect those factors of which we are unaware and would never be
able to capture them without conducting such an analysis.
SWOT analysis offers the following benefits:
 It filters down to the specific segments like marketing, production, or sales

and then it may be decided whether particular strategy may be adopted or
not.
 Segment specific SWOT analysis can be done and then focused functional
strategy may be developed.

 It is a source of information for strategic planning.
 It helps in building organization’s strengths.
 It helps in reversing its weaknesses.
 It helps in maximizing its response to opportunities.
 It focuses on overcoming the organization’s threats.
 It helps in identifying core competencies of the firm.
 It helps in setting of objectives for strategic planning.
 It helps in knowing past, present and future so that by using past and
current data, future plans can be chalked out.
SWOT Analysis provide information that helps in synchronizing the firm’s

resources and capabilities with the competitive environment in which the firm
operates.

Exercise 3
Conduct a SWOT analysis for a company running airlines in India.
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3.9 Essentials for a successful SWOT Analysis
Before conducting the SWOT analysis, there are certain pre considerations which
must be kept in mind. Following points illustrate the essentials for conducting
SWOT analysis and will lead to successful outcomes:
 Be realistic about the strengths and weaknesses of your organization.

 The analysis should distinguish between where your organization is today,
and where it could be in the future.
 Be specific andavoid grey areas.
 Always analyse in relation to your competition i.e. better than or worse
than your competitors.
 Keep your SWOT analysis short and simple – but only as short and simple
as the situation demands.
 Avoid unnecessary complexity and over analysis.

 There is no point listing an opportunity if the same opportunity is available
to the competitors also.
 It is pointless to say you have strengths if your competitors also have the
same.
3.10 Applications of SWOT Analysis
SWOT analysis is an influential tool of analysis which may be used for

multifaceted purposes. Thus, SWOT analysis may have the following
applications:
 Brainstorm meetings
 Problem solving
 Planning
 Product evaluation
 Competitor evaluation
 Personal Development Planning
 Decision Making
 Used to address individual issues like staffing issues, organizational
structure, operational efficiency etc.
 Can be used in identifying and prioritizing the information to guide
choices.
 Can be used to take advantage of a new business opportunity
 Can be used to respond to new trends
 Can be used to implement new technology
Application of SWOT analysis improves the performance of the company and

reduces the business risks.
3.11 Let’s Sum-up
SWOT Analysis, also known as TOWS Analysis, can be regarded as an outside-in

and inside-out analysis of an organization's position. SWOT is an acronym
for Strengths, Weaknesses, Opportunities and Threats.
For an organization seeking to improve its performance, SWOT Analysis is often

used as an evaluation framework for analysing its position in order to define a
strategy for moving forward.
SWOT Analysis is a strategic planning method used to evaluate the Strengths,

Weaknesses, Opportunities, and Threats involved in a project or in a business
venture. It involves specifying the objective of the business venture or project and
identifying the internal and external factors that are favourable and unfavourable
to achieve that objective. The technique is credited to Albert Humphrey, who led a
convention at Stanford University in the 1960s and 1970s using data from Fortune
500 companies.

A SWOT Analysis must first start with defining a desired end state or objective. A
SWOT analysis may be incorporated into the strategic planning model. The
components of SWOT analysis are as follows:
1. Strengths: characteristics of the business or team that give it an advantage

over others in the industry.
2. Weaknesses: are characteristics that place the firm at a disadvantage
relative to others.
3. Opportunities: external chances to make greater sales or profits in the
environment.
4. Threats: external elements in the environment that could cause trouble for
the business.
After completing the SWOT analysis, the firm should try to configure its overall
position in the marketplace by seeking the best combination of strengths and
opportunities that can optimize returns. Not every opportunity can be pursued and
every strength is not necessarily an exploitable advantage to the firm. Choices
need to be made by the firm to take complete advantage of its position; likewise,
the firm should seek to improve its weaknesses and minimize its threats.
3.12 Key Terms
SWOT analysis: SWOT analysis enables organizations to identify both internal

and external influences. SWOT's primary objective is to help organizations
develop a full awareness of all the factors involved in a decision.
Strength:It refers to the characteristics of the business or project that give it an

advantage over others.
Weakness: It refers to the characteristics of the business that place the business or
project at a disadvantage relative to others.
Opportunity: It refers to the elements in the environment that the business or

project could exploit to its advantage.
Threat: It refers to the elements in the environment that could cause trouble for
the business or project.
1. Conduct a SWOT analysis for a company in web business that sells toys
online.
2. Explain the components of SWOT analysis.

 J.D. Hunger and T. L. Wheelen, Strategic Management and Business

Policy, Pearson Education.
 V.P. Michael, Business Policy and Environment, S. Chand & Co.
 Ramaswamy and Namakumari, Strategic Planning -Formulation of
Corporate Strategy, MacMillan.
 P.K. Ghosh, Strategic Planning and Management, Sultan Chand & Sons.
1. How and when did the concept of SWOT analysis originated?

2. Discuss the objectives of conducting SWOT analysis.
3. Differentiate between opportunities and threats.
4. ‘Managing with the weaknesses is more important than maximizing the
strengths’. Comment.
5. Explain the benefits of SWOT analysis.
1. The following table represents the SWOT analysis for a web business selling
toys online (necessary assumptions are made):
Internal
Strengths Weaknesses
1. Global reach of business 1. No shop front to accept returns
2. Low cost to maintain and 2. People need to find our site,
enhance the site, not restricted there is no other marketing
by foot print 3. Lack of shop brand recognition
3. Stock is recognized brands 4. Hard to scale up to respond to
4. Purchase price can be less than peaks and troughs in demand
off line shops 5. Limited financial capital to fund
5. Strong competition for web site optimization
warehousing and distribution 6. Larger or heavy toys have high
keeps costs down delivery cost diminishing the
6. Easy to remain in touch and online price advantage.
build relationships with 7. Low web development skills in
customers (Email, SMS) house we are reliant on
7. Use existing distribution outsourcing.
networks (Postage)

External
Opportunities Threats
1. Established traffic and high 1. The internet has no barriers to
number of repeat customers entry which means a better
may enable increased sales financed business or an
through the addition of established retail business may
complimentary product lines seek to compete in this niche.
2. Increased use of the internet 2. e'Bay and other online auction
for shopping with the 18 to 35 sites have traders selling similar
age group suggests that products
additional sales may come 3. Buyer reluctance to shop over
from stocking toys for this age the net
group 4. Quality issues from overseas
3. Improve organic search suppliers damaging the
ranking to reduce advertising reputation of brands we sell
costs. 5. Lager business with greater
buying power may undercut our
prices to gain online market
share.
2. SWOT analysis is a business analysis process that ensures that objectives for a
project are clearly defined and that all factors related to the project are
properly identified. The SWOT analysis process involves four areas:
Strengths, Weaknesses, Opportunities and Threats. Both internal and external
components are considered when doing SWOT Analysis, as they both have
the potential to impact the success of a project or venture. The following is a
brief summary of SWOT Analysis components:
1. Strengths
Strengths in SWOT analysis are the attributes within an organization that
are considered to be necessary for the ultimate success of a project.
Strengths are resources and capabilities that can be used for competitive
advantage. Examples of strengths that are often cited include:
 Strong brand names

 Good reputation
 Cost advantages of proprietary know-how
2. Weaknesses
The factors within the SWOT analysis formula that could prevent
successful results within a project are Weaknesses. Weaknesses include
factors such as an abundance of rivalry between departments, a weak
internal communication system, lack of funding and an inadequate amount
of materials. Weaknesses can derail a project before it even begins. Other
Weaknesses include:
 Weak brand name

 Poor reputation

 Ineffective and high cost structure
3. Opportunities
Opportunities are classified as external elements that might be helpful in
achieving the goals set for the project. These factors could involve vendors
who wish to work with the company to help achieve success, the positive
perception of the company by the general public, and market conditions
that could make the project desirable to the a segment of the market.
Additional Opportunities include:
 Arrival of new technology

 Unfulfilled customer needs
 Taking business courses (training)
4. Threats
These external factors could gravely affect the success of the project or
business venture. The possible threats that are critical to any SWOT
analysis include a negative public image, no ready-made market for the
final product and the lack of vendors who are able to supply raw materials
for the project. Some other threats include:
 Trend changes
 New regulations
 New substitute products

Unit – 4
Competitive Strategies
Learning Objectives
 Explain the meaning and objectives of competitive strategies.

 Describe the generic business strategies.
 Understand the difference between offensive and defensive strategies.
 Illustrate the generic competitive strategies given by Porter.
Structure
4.1 Introduction
4.2 Meaning & Objectives of Competitive Strategies
4.3 Classification of Competitive Strategies
4.4 Generic Business Strategies
4.5 Offensive and Defensive Strategies
4.6 Porter’s Generic Competitive Strategies
4.7 Limitations of Generic Strategies
4.8 Let’s Sum-up
4.9 Key Terms
4.1 Introduction
In the dynamic corporate world, competition has become an invariable component

of every industry. New companies are entering the market with new products and
services. The competition has even become intense with the increasing use of
technology in product formulation and marketing. Thus, developing appropriate
strategy and implementing it successfully has become the key to success
today.This unit focuses on the varied types of competitive strategies which may be
adopted to face competition and survive in the market in a profitable manner.
4.2 Meaning & Objectives of Competitive Strategies
Competitive strategies refers to long-term action plan that is devised to help a

company gain a competitive advantage over its rival. This type of strategy is often
used in advertising campaigns by somehow discrediting the competition's product
or service. Competitive strategies are essential to companies competing in markets

that are heavily saturated with alternatives for consumers. The companies adopt
the competitive strategies to fulfil the following objectives:
 To face the competition.

 To survive in the market.
 To increase their market presence.
 To enhance their profitability.
 To become market leader.
 To cope up with the market situations.
Apart from the above mentioned objectives, there are other specific objectives
related to individual competitive strategies which are discussed in the following
paragraphs.
4.3 Classification of Competitive Strategies
Competitive strategies may be classified into various categories depending upon

the purpose and level of its applicability. The broad categorization of strategies
which may be adopted at corporate level are:
Competitive
Strategies
Stability Expansion Retrenchment Combination
4.4 Generic Business Strategies
Following are the competitive strategies which may be adopted by the companies
to compete in the dynamic environment.
A. Stability Strategy
Stability strategy is adopted when the firm tries to bring incremental

improvements in business operations. Its focus is on improving upon functional
efficiencies. This strategy followed by small and medium size firms and generally
adopted for short run. It is safety oriented, low risk, no much fresh investment and
used when expansion is not possible.
Types of Stability strategy:-

(i) No change strategy – In this strategy firm does not introduce anything new
and continue with the present business definition.
(ii) Profit strategy – Profit strategy is adopted for sustaining its profitability by
adopting artificial and temporary measures like reducing investment, cost
cutting, raising prices and increasing productivity. This strategy is also
adopted to overcome temporary difficulties like government attitude, industry
down turn and competitive resources.
(iii) Pause/ Proceed with caution strategy – This strategy is adopted to test the
ground before moving ahead with a full-fledged grand strategy. It is also
temporary like profit strategy.
B. Expansion Strategy
Expansion strategy is opposite to stability strategy. It involves redefining of

business definition and fresh investment. Expansion strategy is fast and allows
immediate utilization of acquired assets. It is less risky as it does not result in
expansion in capacity. The most frequent increase indicating a growth strategy is
to raise the market share or sales objectives upward significantly.
The various types of expansion strategies are explained below:
Expansion
Strategies
Expansion by Expansion by Expansion by Expansion by Co- Expansion by

Concentration Integration diversification operation Internationalization
1. Expansion by concentration
Concentration means to go deeper in the existing business. It also means product

or market expansion in existing business. For example, a printing firm changes
from traditional printing to computerized printing.
Existing market New Market
Existing Product Market Penetration Market
Development
New Product Product Diversification
Development
ANSOFF’S Product market expansion grid
By adopting concentration strategy the following advantages and

disadvantages:
Advantages:
 It involves minimum organizational changes.

 It helps the business to specialize in particular product and market.
Disadvantages:
 Costly – It requires R&D which incurs high cost to the company

because R&D use many resources which are highly costly.
 Time consuming – Both market penetration and product penetration

require time of management team to decide scope of penetration.
 Risk – There is high risk in focus as all attention is on a product or a

market.

Exercise 1
Prepare a list of top five automobile companies. Analyze the history of these
companies and find as to which competitive strategies they have adopted to
face competition.
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2. Expansion by integration
Integration means combining the activities related to the present activity of

the firm. Integration is the best way to obtain synergy in supplies. It also
eliminate the future problems of scarcity of raw material. Integration
strategies allow a firm to gain control over distributors, suppliers, or
competitors.

Integration
document or
Vertical Horizontal Full Partial

Integration Integration Integration Integration
Backward Forward Taper Quasi

Integration Integration Integration Integration
Types of Integration:-
(i) Vertical integration: Vertical integration means integrating with the
distributors of any firm in the value chain. It further can be of two types:
 Backward integration – Backward integration means integration

with the sources of raw-material. It leads to the combining of a
company with its suppliers of raw material. It also refers to a
strategy of seeking ownership or increased control of a firm’s
suppliers. This strategy can be especially appropriate when the
firm’s current suppliers are unreliable, too costly or cannot meet
the firm’s needs.
 Forward integration – Forward integration involves the activities

that bring the organization near to the customer and reduces the
intermediaries in the channels of distribution. This strategy
involves gaining ownership or increased control over distribution
and retailers.An effective means of implementing forward
integration is franchising. Business can expand rapidly because
cost and opportunities are spread among many individuals.
(ii) Horizontal integration: It refers to a strategy of seeking ownership

of or increased control over a firm’s competitors. Mergers,
acquisitions, and takeovers among competitors allow for increased
economies of scale and enhanced transfer of resources and
competencies.
Objectives of horizontal integration:

 Its main objective is to expand geographically.
 To increase the market share.
 To enjoy economies of scale.

(iii) Partial integration: When only a part or particular section of a
company is combined with another company’s part, it is termed as
partial integration.
(iv) Full integration: Integration by a company in a full-fledged way i.e.

all the functions of the company are combined with that of another
company, it is termed as full integration.
3. Expansion by diversification
Diversification means entering into different area of business for the purpose
of expansion. Although it is very difficult to manage diverse business
activities, but sometimes diversification is still appropriate and successful
strategy.
Types of Diversification:-
I. Concentric diversification: In concentric diversification strategy a
company diversifies into a related but different business. In other words
adding new but related products or services is widely called concentric
diversification strategy. The new business can be related with the existing
business through product, technology, market. This strategy is followed
when a company diversify into market by taking up an activity related to
its existing business.
II. Conglomerate Diversification: When a company diversifies its business

into the areas that are unrelated to the current business is called
conglomerate diversification.
Advantages of Diversification:
 It helps to minimize the risk by spending it over several business.
 It helps to capitalize on organization strengths.
 It is the only way if growth is blocked in the existing business due to

environmental
and regulatory factors.
Disadvantages of Diversification:
i. Diversification of resources and attention to other areas lead to lack of

concentration.
ii. There is lack of managing entirely new business.
iii. Time consuming: It requires lot of analysis before entering into a new
field. Also, a new product line will require a start up from the scratch
which consumes more time.

iv. Need extra cost and efforts: For diversification, many options are open to a
company. To be successful it requires extra-ordinary pre-determined
efforts to be carried out which requires lot of expenditure also.
4. Expansion by co-operation
When two or more companies desire to come together, fully or partly, and
want to pool up their resources for obtaining mutual benefits is termed as co-
operation. It may be in any of the following forms:
(i) Merger: A merger refers to the absorption of one firm by another, i.e. the
acquiring firm retains its name and its identity, and it acquires all of the
assets and liabilities of the acquired firm. It is an external approach to
expansion, In this approach the objective of buyer and seller are much to
a certain extent, in which an organization acquires assets and liabilities
in exchange of shares or cash or both.
Types of Merger:-
a) Horizontal merger – When there is combination of two or more

organizations in the same business it is known as horizontal merger.
b) Vertical merger – In vertical merger there is a combination of two or more

organizations in complementary items in terms of supply of materials. It
reduces the supply chain and brings synergy in material cost.
Examples: - A footwear company combines with leather tannery or a chain

of shoe retail stores.
c) Concentric merger – When one company combines with other company

related in either product, market or technology. The company may not be
visibly alike but there are some common links between them in terms of
market they are serving, technology used or product offered.
Example: - A footwear company combines with a hosiery company

making socks.
d) Conglomerate merger – When a company merges with another company

totally unrelated from each other, this merger is known as conglomerate
merger.
Examples: - Footwear company merges with cosmetic company.
(ii) Takeover – When comparatively large company establishes control

over other company is called takeover.
Acquisition refers to acquiring of working control by one company over

another company. It can be done by holding majority of shares and by
controlling the composition of board of directors of another company. When

a company takes over the control of another company through mutual
agreement, it is called acquisition. If the control is acquired through unwilling
acquisition i.e. when it is oppose by ‘target’ company, it is ‘takeover’.
Process of Takeover: -
Define the Objective
Determine how the objectives can be achieved
Assess the managerial quality
Check the compatibility of business styles
Anticipate & solve the problems
Treat people with dignity & concern
Types of takeover:
 Friendly takeover: It refers to acquiring a part of the equity capital of another

firm through mutual consent; reasons for convincing may be unable to fight
competition or lack of funds for expansion or willingness to exit from the
business.
 Hostile takeover: It means acquiring a portion of the equity capital against the
wishes of the acquired firm.Takeover is a corporate action where an acquiring
company makes a bid for an acquiree.

Exercise 2
Differentiate between acquisition and takeover.
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(iii) Joint Ventures – Joint venture is the special case of consolidation
where two or more companies form a temporary partnership for a
specified purpose. This strategy can be considered defensive only
because the firm is not undertaking the project alone. It allows
companies to improve communication and networking, to globalize
operation and minimize risk. Joint ventures are very common in the
oil and gas industry, and are often co-operations between a local and
foreign company. It is also called as consortium.
Reasons for adopting Joint Venture are given below:-
 Joint venture is required when risk has to be shared.
 It is adopted when activities are uneconomical for a company

alone.
 It is required when it is possible to bring together the different

competencies of two or more companies.
Joint venture forms may be between two firms in the same industry or between
two firms in different industry or between an Indian firm and a foreign company
in India or between an Indian firm and a foreign company in a third country.
Benefits of Joint Venture:-
a. Minimize risk: Risk is reduced as project will affect limited part of a

company, also losses incurred would be shared.
b. Access to foreign technology: When approach to foreign technology is

difficult and ample opportunity is there, it is an easy way.
c. Entering of new fields of business: Entering into new areas becomes easy as
the other company has knowledge about it and we can avail the benefits via
joint venture.
Limitations of Joint Venture:-
a. Foreign Exchange Regulations (FER): Joint venture leads to transactions

which may require different foreign currencies. It may be possible that
different foreign regulations are there.
b. Lack of co-ordination between firms: This problem arises when firms

from different origins, different management approaches or different
policies join hands to form a joint venture.
c. Cultural difference: cultural difference may create diverse problems. For

example if a Japanese firm join hands with an Indian firm then the salary

and recruitment policies are very different. Also, there will be no
unanimity in terms of rewards, working pattern etc.
(iv) Strategic Alliances – Strategic alliances means two or more firms unite to
achieve agreed goals but remains independent after the formation of the
alliance and they contribute on a continuous basis in one or more key
strategic areas like technology, product etc.
Reasons for adopting Strategic Alliance:-
 Strategic alliance helps a firm to enter into new markets of which it has no
in-depth knowledge.
 The manufacturing generally takes place where the cost is less. Also
strategic alliance facilitates cost reduction, low promotion cost and less
research.
 They are formed to create opportunities to learn either the new way of
doing a thing or doing new thing.
Limitations of Strategic Alliance:-
 Lack of trust: Companies belonging to different origins, generally do not

trust each other, as they work independently according to their own
policies in all other matters except strategic alliance.
 Conflicting interests: The goal of both firms forming strategic alliance

may differ. Lack of harmony leads to mutual misunderstanding and
conflicts.
 Focus on controlling rather than managing the relationship. Both

companies try to dominate each other, so their main emphasis is on
controlling.
5. Expansion by Internationalization
Internationalization strategy is a type of expansion strategy that require firms

to market their products or services beyond the domestic or national market.
Firm would have to assess the international environment, evaluate its own
capabilities, and devise strategies to enter foreign markets.
C. Retrenchment Strategy
Retrenchment involves a total or partial withdrawal from either a customer

group or customer functions, or the use of an alternative technology in one or
more of firms businesses. This strategy denote separation of employees
mainly due to decreased amount of work or due to converting a loss bearing
company into a profit making company or to improve the performance.

Retrenchment occurs when an organization regroups through cost and asset
reduction to reverse declining sales and profits.
Types of Retrenchment Strategy:-

(i) Turnaround Strategy: Turnaround strategy is also called cut-back strategy. It
involves the ways to reverse the process of decline. Firms merge with the
healthy unit and get advisory support. They may change the staff.The overall
goal of turnaround strategy is to return an underperforming or distributed
company to normal in terms of acceptable levels of profitability, solvency,
liquidity and cash flow.
(ii) Divestment Strategy: It involves the sale or liquidation of a major portion of

business or SBU or division. Reasons for adopting Divestment Strategy:-
 Continuous negative cash flow.
 Technological up gradation is must for survival but it is not possible to

invest further in it.
 When organizational survival is dependent upon selling up of that

business.
 Inability to manage that business.
Approaches to Divestment:-
(a) Spinning off – Making that division financially and managerially
independent. It means treating the division as divested and detach it in
all respects.
(b) Marketing concept – It means selling of the unit.
(iii) Liquidation Strategy: Liquidation strategy involves closing down a firm and
selling its assets. Liquidation is recognition of defeat and consequently can
be an emotionally difficult strategy. However, it may be better to cease
operating than to continue losing large sum of money.
It mostly occurs in small scale sectors.Reasons for adopting Liquidation
Strategy:-
 When organizations present liquidation value is more than its
discounted present value of future cash flows.
 Loss of employment to employees.
 Termination of future opportunities.
 When the business is at peak but the future is uncertain.

Exercise 3
Find and analyze two mergers in the IT industry.
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D. Combination Strategy
Combination strategy is the combination of all other grand strategies like

stability, growth and retrenchment strategy. It would be difficult to find any
organization that has survived and grown by adopting a single ‘pure’ strategy.
Conditions when a company adopt the Combination Strategy:-
 When organization is large: A single strategy may not suit according to

different SBUs. Thus in large organizations combination strategies may be
applied.
 When environment is complex: Complex environment necessitate a blend

of different strategies to cope up with changing premises.
 When organization have different businesses and each require different

strategy.
4.5 Offensive and Defensive Strategies
Offensive strategy- This strategy is adopted by the company to attack on the

market leader. There are many offensive strategies which may be adopted. Some
of them are as follows:
(i) Attack on competitor’s strength: Many options are available for

attacking a competitor’s strength like:-
 Offer equally good product at a lower price.
 Leapfrog into next-generation technologies.
 Construct new plant capacity in rival’s market strongholds.
 Offer a wider product line.
(ii) Attack on competitor’s weakness: The company utilize its strengths to

exploit a rival’s weakness. Weaknesses to attack are as follows:-

 Rival providing sub-par customer services.
 Market segments which a competitor is neglecting.
 Geographic regions where rival is weak.
 Customers that a rival is least equipped to serve.
(iii) Simultaneously attack on many fronts. Here companies objective is to

launch several major initiatives to:-
 Throw rivals off-balance.
 Splinter their attention.
 Force them to use substantial resources to define their

position.
(iv) Guerrilla offensive: It works on lit and run principle. It use principles
of surprise to attack in locations and at times where conditions are
favorable to initiator. For example- Increase promotional activities
occasionally like reducing price to win a big order.
(v) Pre-Emptive strategies: It is adopted to secure advantageous position

by discouraging duplication by competitors.
Defensive strategy- This strategy is adopted by market leader to defend it

from competitors. Following are the defensive strategies:
(i) Method of protecting competitive position
 Publicity for maintaining firms present market share.
 Publicity to meet increasing demand by increasing production

capacity.
 Counter response.
(ii) First mover advantage and disadvantage: Whenever a company takes

initiative to launch a technology or product it faces some pros and cons
mentioned below:
Advantages: a. Build image and reputation.

b. First time customer remain loyal generally.
Disadvantages: a. Technology change may soon become obsolete.

b. Easy for late comers to crack the market.
c. Danger of duplicity.

4.6 Porter’s Generic Competitive Strategies
Michael Porter has described a category scheme consisting of three general types
of strategies that are commonly used by businesses to achieve and maintain
competitive advantage. These three generic strategies are defined along two
dimensions: strategic scope and strategic strength. Strategic scope is a demand-
side dimension and looks at the size and composition of the market you intend to
target. Strategic strength is a supply-side dimension and looks at the strength or
core competency of the firm. In particular he identified two competencies that he
felt were most important: product differentiation and product cost.
He originally ranked each of the three dimensions (level of differentiation, relative

product cost, and scope of target market) as either low, medium, or high, and
juxtaposed them in a three dimensional matrix.
Porter's Generic Competitive Strategies
In his 1980 classic Competitive Strategy: Techniques for Analysing Industries and
Competitors, Porter simplifies the scheme by reducing it down to the three best
strategies. They are cost leadership, differentiation, and market segmentation (or
focus). Market segmentation is narrow in scope while both cost leadership and
differentiation are relatively broad in market scope.
Empirical research on the profit impact of marketing strategy indicated that firms
with a high market share were often quite profitable, but so were many firms with
low market share. The least profitable firms were those with moderate market
share. This was sometimes referred to as the hole in the middle problem. Porter’s
explanation of this is that firms with high market share were successful because

they pursued a cost leadership strategy and firms with low market share were
successful because they used market segmentation to focus on a small but
profitable market niche. Firms in the middle were less profitable because they did
not have a viable generic strategy.
Some commentators have made a distinction between cost leadership, that is, low
cost strategies, and best cost strategies. They claim that a low cost strategy is
rarely able to provide a sustainable competitive advantage. In most cases firms
end up in price wars. Instead, they claim a best cost strategy is preferred. This
involves providing the best value for a relatively low price.
Cost Leadership Strategy
This strategy involves the firm winning market share by appealing to cost-
conscious or price-sensitive customers. This is achieved by having the lowest
prices in the target market segment, or at least the lowest price to value ratio. To
succeed at offering the lowest price while still achieving profitability and a high
return on investment, the firm must be able to operate at a lower cost than its
rivals. There are three main ways to achieve this.
The first approach is achieving a high asset turnover. In service industries, this
may mean for example a restaurant that turns tables around very quickly, or an
airline that turns around flights very fast. In manufacturing, it will involve
production of high volumes of output. These approaches mean fixed costs are
spread over a larger number of units of the product or service, resulting in a lower
unit cost, i.e. the firm hopes to take advantage of economies of scale and
experience curve effects. For industrial firms, mass production becomes both a
strategy and an end in itself. Higher levels of output both require and result in
high market share, and create an entry barrier to potential competitors, who may
be unable to achieve the scale necessary to match the firms low costs and prices.
The second dimension is achieving low direct and indirect operating costs. This is
achieved by offering high volumes of standardized products, offering basic no-
frills products and limiting customization and personalization of service.
Production costs are kept low by using fewer components, using standard
components, and limiting the number of models produced to ensure larger
production runs. Overheads are kept low by paying low wages, locating premises
in low rent areas, establishing a cost-conscious culture, etc. Maintaining this
strategy requires a continuous search for cost reductions in all aspects of the
business. This will include outsourcing, controlling production costs, increasing
asset capacity utilization, and minimizing other costs including distribution, R&D
and advertising. The associated distribution strategy is to obtain the most
extensive distribution possible. Promotional strategy often involves trying to make
a virtue out of low cost product features.

The third dimension is control over the supply/procurement chain to ensure low
costs. This could be achieved by bulk buying to enjoy quantity discounts,
squeezing suppliers on price, instituting competitive bidding for contracts,
working with vendors to keep inventories low using methods such as Just-in-Time
purchasing or Vendor-Managed Inventory. Wal-Mart is famous for squeezing its
suppliers to ensure low prices for its goods. Dell Computer initially achieved
market share by keeping inventories low and only building computers to order.
Other procurement advantages could come from preferential access to raw
materials, or backward integration.
A cost leadership strategy may have the disadvantage of lower customer loyalty,
as price-sensitive customers will switch once a lower-priced substitute is
available. A reputation as a cost leader may also result in a reputation for low
quality, which may make it difficult for a firm to rebrand itself or its products if it
chooses to shift to a differentiation strategy in future.
Differentiation Strategy
Differentiate the products in some way in order to compete successfully.

Examples of the successful use of a differentiation strategy are Hero Honda, Asian
Paints, HLL, Nike athletic shoes, etc.A differentiation strategy is appropriate
where the target customer segment is not price-sensitive, the market is
competitive or saturated, customers have very specific needs which are possibly
under-served, and the firm has unique resources and capabilities which enable it to
satisfy these needs in ways that are difficult to copy. These could include patents
or other Intellectual Property (IP), unique technical expertise (e.g. Apple's design
skills or Pixar's animation prowess), talented personnel o brand bananas,
Starbucks could brand coffee, and Nike could brand sneakers. Fashion brands rely
heavily on this form of image differentiation.
Focus or Strategic Scope
This dimension is not a separate strategy, but describes the scope over which the
company should compete based on cost leadership or differentiation. The firm can
choose to compete in the mass market with a broad scope, or in a defined, focused
market segment with a narrow scope. In either case, the basis of competition will
still be either cost leadership or differentiation.
In adopting a narrow focus, the company ideally focuses on a few target markets
(also called a segmentation strategy or niche strategy). These should be distinct
groups with specialized needs. The choice of offering low prices or differentiated
products/services should depend on the needs of the selected segment and the
resources and capabilities of the firm. It is hoped that by focusing your marketing
efforts on one or two narrow market segments and tailoring your marketing mix to

these specialized markets, you can better meet the needs of that target market. The
firm typically looks to gain a competitive advantage through product innovation
and/or brand marketing rather than efficiency. It is most suitable for relatively
small firms but can be used by any company. A focused strategy should target
market segments that are less vulnerable to substitutes or where a competition is
weakest to earn above-average return on investment.
In adopting a broad focus scope, the principle is the same: the firm must ascertain
the needs and wants of the mass market, and compete either on price (low cost) or
differentiation (quality, brand and customization) depending on its resources and
capabilities. Apple also targets the mass market with its iPhone and iPod products,
but combines this broad scope with a differentiation strategy based on design,
branding and user experience that enables it to charge a price premium due to the
perceived unavailability of close substitutes.

Exercise 4
Explain the focus on market segment strategy as given by Porter.
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4.7 Limitations of Generic Strategies
Several commentators have questioned the use of generic strategies will have the
following limitations:
 lack of specificity
 lack of flexibility
 Practicing more than one strategy will lose the entire focus of the
organization hence clear direction of the future trajectory could not be
established.
 Two focal objectives of low cost leadership and differentiation clash with
each other resulting in no proper direction for a firm.

4.8 Let’s Sum-up
In this dynamic world, the companies are constantly involved in devising

strategies to cope up with the tough competition. The strategies are deployed at
corporate level, business level and functional level. The corporate level strategies
are also called grand strategies. Grand strategies can be classified into four
categories – Stability. Expansion, Retrenchment and Combination Strategies.
Porter has also devised a model for understanding the generic competitive
strategies .Porter's generic strategies describe how a company pursues competitive
advantage across its chosen market scope. There are three generic strategies,
either lower cost, differentiated, or focus. All strategies are adopted under
different market conditions and have their own pros as well as cons.
4.9 Key Terms
Competitive Strategy: Competitive Strategy is defined as the long term plan of a

particular company in order to gain competitive advantage over its competitors in
the industry. It is aimed at creating defensive position in an industry and
generating a superior Return on Investment.
Stability Strategy: A stability strategy refers to a strategy by a company where

the company stops the expenditure on expansion, in other words it refers to
situation where company do not venture into new markets or introduce new
products.
Retrenchment Strategy:This strategy is often used in order to cut expenses with

the goal of becoming a more financial stable business. Typically the strategy
involves withdrawing from certain markets or the discontinuation of selling
certain products or service in order to make a beneficial turnaround.
Differentiation Strategy:Differentiation is about setting your company, product,

or service apart. It distinguishes your brand from all others. The differentiation
strategy is an integrated set of action designed to produce or deliver goods or
services that customers perceive as being different in ways that are important to
them.
1. What do you understand by retrenchment strategy? Explain the various types

of retrenchment strategies.
2. Write a short note on Cost Leadership.

 J. David Hunger & Thomas L. Wheelen, Strategic Management, Addison

Wesley Longman.
 Azhar Kazmi, Business Policy & Strategic Management, Tata McGraw
Hill.
 Ramaswamy and Namakumari, Strategic Planning -Formulation of
Corporate Strategy, MacMillan.
 P.K. Ghosh, Strategic Planning and Management, Sultan Chand & Sons.
1. What do you understand by Competitive Strategies?

2. Differentiate between offensive and defensive strategies.
3. Explain the objectives of framing the competitive strategies.
4. State the limitations of competitive strategies.
5. Discuss the generic competitive strategies given by Porter.
1. Retrenchment primarily means reduction in product, services or personnel.

This strategy is generally useful in the face of tough competition, scarcity of
resources and declining economy. Under certain situations, retrenchment strategy
becomes highly necessary for the very survival of the company, even though it
may reflect poorly on the management of such a company.
Retrenchment strategies include harvest, turnaround, divestiture, bankruptcy and

liquidation.
Harvest:
This strategy entails minimizing investments while at the same time attempting to
maximize short-run cash flow and profits with the intention of eventually
liquidating the company. A harvest strategy is often used when future growth in
the market is doubtful.
If this strategy becomes apparent, the morale of employees as well as the

confidence of customers and suppliers in the company declines, making it difficult
for the company to attain its short-term goals.

Turnaround:
This strategy is designed to shift from a negative direction to a positive one. This
can be achieved by restructuring the organizational operations in order to restore
the appropriate levels of profitability.
A successful turnaround can be achieved by giving high priority to the core

business area and divesting from diversified activities. Some of the common
features in turnaround situations are:
a. Changes in leadership
b. Redefining the company’s strategic focus.
c. Divesting or closing unwanted assets
d. Taking steps to improve the profitability of remaining operations.
e. Making acquisitions to rebuild core operations.
Divestiture:
It is a process of selling off divisions or subsidiaries to restructure a company

around a smaller but stronger portfolio of businesses. This strategy is especially
useful when these divisions are performing poorly.
Selling off a division or a unit is a frequently used strategy, when the unit is sold
to a company which is in the same line of business as the unit. The purchaser way
be willing to pay a higher price in such a case in order to increase the size of his
own business. The money thus realized can be used to restructure the declining
business into profitability.
Bankruptcy:
Also known as going into chapter 11 in America, bankruptcy is a form of court

protection from creditors when an organization has been in decline for a long
period of time and is unable to meet its obligations and needs time and
opportunity to reorganize itself for a turnaround.
The time period for reorganization is determined by the court and during that
period the organization is protected from its creditors and other contract
obligations while it attempts to regain financial stability.
Liquidation:
Liquidation simply means end or termination of the business. The company

moves to exit the business either by liquidating its assets or by selling the whole
business, thus ending its existence in the current form.

2. Cost leadership is a term used when a company projects itself as the cheapest
manufacturer or provider of a particular product or commodity in a competition. It
is difficult to deploy the strategy because the management must constantly work
on reducing cost at every level to remain competitive.
Cost leadership is a part of marketing strategy. Although, it is highly effective in

gaining market share as well as drawing the customers' attention, it is difficult to
deploy. To deploy this strategy, a company has to produce goods which are of
acceptable quality and specific to a set of customers at a price which is much
lower or competitive than other companies producing the same product. The most
famous cost leader in India is Big Bazaar.

Unit – 5
Value Chain Analysis
Learning Objectives
 Explain the meaning and objectives of value chain analysis.

 Describe the Porter’s value chain framework.
 Understand the applications of value chain analysis.
Structure
5.1 Introduction
5.2 Meaning & Objectives of Value Chain Analysis
5.3 Porter’s Value Chain Framework
5.4 Value Chain Model
5.5 Primary Activities
5.6 Support Activities
5.7 Procedure to understand company’s value chain using Porter’s model
5.8 Applications of Value Chain Analysis
5.9 Let’s Sum-up
5.10 Key Terms
5.1 Introduction
Value Chain Analysis is the framework most commonly used to guide analysis of
any firm’s strengths and weaknesses. In this framework, any business is seen as a
number of linked activities, each producing value for the customer. By creating
additional value, the firm may charge more or is able to deliver same value at a
lower cost, either of this leading to a higher profit margin. This ultimately adds to
the organization’s financial performance. This concept is useful for getting
competitive advantage also.
5.2 Meaning & Objectives of Value Chain Analysis
Value chain analysis is a strategy tool used to analyze internal firm activities. Its
goal is to recognize, which activities are the most valuable to the firm and which
ones could be improved to provide competitive advantage.The idea of the value

chain is based on the process view of organizations, the idea of seeing a
manufacturing (or service) organization as a system, made up of subsystems each
with inputs, transformation processes and outputs. Inputs, transformation
processes, and outputs involve the acquisition and consumption of resources –
money, labour, materials, equipment, buildings, land, administration and
management. How value chain activities are carried out determines costs and
affects profits.
The objectives of value chain analysis are as follows:
 To create the greatest possible value for the customers.

 It helps in thinking as to how we can maximize this value - whether
through superb products or great services.
 To improve the processes used in the organization.
 It helps in identifying those key areas which might be worked upon and
converted into company’s strength.
 It helps in understanding the nature of relationship existing between the
various processes.
 On the basis of value chain analysis, strategies may be formulated which
can further lead to the development of the value chain.
 To understand the reasons and constraints prevailing in the current value
chain which are restricting it to achieve the desired outcomes.
5.3 Porter’s Value Chain Framework
The value chain framework is a typical value chain within an organization. Using
this framework, it is possible to analyze the organization’s contributions of
individual activities in a business and how they add up to the overall level of
customer value, the firm produces. The value chain framework provides the inter-
weaving of the primary and support operating activities in the organization. This
framework proves to be very beneficial in the supply chain management study. It
helps in understanding the minute details of the operating activities which further
can be used to reduce the cost or formulate strategies to gain competitive
advantage. Porter’s value chain framework encompasses a value chain model
which establishes a relationship flow among the value adding activities of the
organization.

Exercise 1
Analyze the value chain of Mc Donalds. List out the pros and cons in their value
chain model.

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5.4 Value Chain Model
Instead of emphasizing on the departments or cost centres, Porter's Value Chain

focuses on systems, and how inputs are changed into the outputs purchased by
consumers. Using this viewpoint, Porter described a chain of activities common to
all businesses, and he divided them into primary and support activities, as shown
below.
5.5 Primary Activities
Primary activities relate directly to the physical creation, sale, maintenance and
support of a product or service. They consist of the following:
 Inbound logistics – It refers to all the processes related to receiving,

storing, and distributing inputs internally. Your supplier relationships are a
key factor in creating value here.
 Operations – These are the transformation activities that change inputs
into outputs that are sold to customers. Here, your operational systems
create value.
 Outbound logistics – These activities deliver your product or service to
your customer. These are things like collection, storage, and distribution
systems, and they may be internal or external to your organization.

 Marketing and sales – These are the processes you use to persuade
clients to purchase from you instead of your competitors. The benefits you
offer, and how well you communicate them, are sources of value here.
 Service – These are the activities related to maintaining the value of your
product or service to your customers, once it's been purchased.
5.6 Support Activities
These activities support the primary activities. Support activities are also called
secondary activities .In the value chain model, the dotted lines show that each
support activity supports in the role of each primary activity. For example,
procurement supports operations with certain activities, but it also supports
marketing and sales with other activities.
 Procurement (purchasing) – It is an activity which an organization does

to get the resources it needs to operate. This includes finding vendors and
negotiating best prices.
 Human resource management – This is related to the recruitment policy
of the company. It also relates to how a company hires, trains, motivates,
rewards, and retains its workers. People are a significant source of value,
so businesses can create a clear advantage with good HR practices.
 Technological development – These activities relate to managing and
processing information, as well as protecting a company's knowledge base.
Minimizing information technology costs, staying current with
technological advances, and maintaining technical excellence are sources
of value creation.
 Infrastructure – This forms a part of company's support systems, and the
functions that allow it to maintain daily operations. Accounting, legal,
administrative, and general management are examples of necessary
infrastructure that businesses can use to their advantage.
Companies use these primary and support activities as "building blocks" to create
a valuable product or service.

Exercise 2
Differentiate between primary and support activities. Also explain the concept of
inbound and outbound logistics.
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5.7 Procedure to understand company’s value chain using Porter’s model
To identify and understand the company's value chain, Porter’s model may be
adopted. The procedure includes the following steps:
Step 1 – Identify sub-activities for each primary activity
For each primary activity, determine which specific sub-activities create value.
There are three different types of sub-activities:
 Direct activities create value by themselves. For example, in a book

publisher's marketing and sales activity, direct sub-activities include
making sales calls to bookstores, advertising, and selling online.
 Indirect activities allow direct activities to run smoothly. For the book
publisher's sales and marketing activity, indirect sub-activities include
managing the sales force and keeping customer records.
 Quality assurance activities ensure that direct and indirect activities meet
the necessary standards. For the book publisher's sales and marketing
activity, this might include proofreading and editing advertisements.
Step 2 – Identify sub-activities for each support activity.
For each of the Human Resource Management, Technology Development and

Procurement support activities, determine the sub-activities that create value
within each primary activity. For example, consider how human resource
management adds value to inbound logistics, operations, outbound logistics, and
so on. As in Step 1, look for direct, indirect, and quality assurance sub-activities.
Then identify the various value-creating sub-activities in your company's

infrastructure. These will generally be cross-functional in nature, rather than
specific to each primary activity. Again, look for direct, indirect, and quality
assurance activities.
Step 3 – Identify links
Find the connections between all of the value activities you've identified. This will
take time, but the links are key to increasing competitive advantage from the value
chain framework. For example, there's a link between developing the sales force
(an HR investment) and sales volumes. There's another link between order
turnaround times, and service phone calls from frustrated customers waiting for
deliveries.
Step 4 – Look for opportunities to increase value
Review each of the sub-activities and links that you've identified, and think about
how you can change or enhance it to maximize the value you offer to customers.

Exercise 3
Illustrate the benefits of having mergers in the value chain of a company.
………………………………………………………………………………………
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5.8 Applications of Value Chain Analysis
Value chain analysis offers numerous applications and utilities in variety of ways.
Some of the significant applications are mentioned below:
 Value Chain Analysis is a tool for determining competitive advantage.

 It is a powerful analysis tool for strategic planning.
 The value-chain concept has been extended beyond individual firms. It can
apply to whole supply chains and distribution networks. The delivery of a mix of
products and services to the end customer will mobilize different economic
factors, each managing its own value chain. The industry wide synchronized
interactions of those local value chains create an extended value chain, sometimes
global in extent. Porter terms this larger interconnected system of value chains the
"value system". A value system includes the value chains of a firm's supplier, the
firm itself, the firm distribution channels, and the firm's buyers.
 Capturing the value generated along the chain is the new approach taken
by many management strategists. For example, a manufacturer might
require its parts suppliers to be located nearby its assembly plant to
minimize the cost of transportation. By exploiting the upstream and
downstream information flowing along the value chain, the firms may try
to bypass the intermediaries creating new business models, or in other
ways create improvements in its value system.
 Value chain analysis has also been successfully used in large
petrochemical plant maintenance organizations to show how work
selection, work planning, work scheduling and finally work execution can
help drive lean approaches to maintenance.
 A value chain approach could also offer a meaningful alternative to
evaluate private or public companies when there is a lack of publicly
known data from direct competition, where the subject company is
compared with, for example, a known downstream industry to have a good

feel of its value by building useful correlations with its downstream
companies.
5.9 Let’s Sum-up
Porter's Value Chain is a useful strategic management tool. It works by breaking

an organization's activities down into strategically relevant pieces, so that you can
see a fuller picture of the cost drivers and sources of differentiation, and then
make changes appropriately.
Value Chain Analysis is a useful way of thinking through the ways in which you
deliver value to your customers, and reviewing all of the things you can do to
maximize that value.
It takes place as a three stage process:
 Activity Analysis, where you identify the activities that contribute to the
delivery of your product or service.
 Value Analysis, where you identify the things that your customers value
in the way you conduct each activity, and then work out the changes that
are needed.
 Evaluation and Planning, where you decide what changes to make and
plan how you will make them.
Porter’s value chain model divides the firm’s activities into two broad categories –
primary activities and support activities. It focuses on identifying these activities
in every organization and then find out the extent of relevance and value addition
made by these activities.
By using Value Chain Analysis and by following it through to action, a company

can achieve excellence in the things that hold relevance for the customers.
5.10 Key Terms
Value Chain:A value chain is a set of activities that a firm operating in a specific
industry performs in order to deliver a valuable product or service for the market.
Value Chain Analysis: Value chain analysis is a strategy tool used to analyze
internal firm activities. Its goal is to recognize, which activities are the most
valuable to the firm and which ones could be improved to provide competitive
advantage.
Primary Activities: Primary activities relate directly to the physical creation,

sale, maintenance and support of a product or service.

Support Activities:These activities support the primary activities. Support
activities are also called secondary activities.
1. What do you understand by ‘Value System’?

2. Illustrate the primary activities and support activities as
given by Porter’s Value Chain Model.
 Richard R Chase, Operations Management for Competitive Advantage,

McGraw-Hill.
 John M Nicholas, Competitive Manufacturing Management, Tata Mc-
Graw Hill Publishing.
 Nigel Slack, Operations Strategy, Pearson Education.
 M E Porter, Competitive Strategy, Free Press Publisher.
1. What do you understand by Value Chain Analysis?

2. Explain the objectives of conducting value chain analysis.
3. Differentiate between primary activities and support
activities.
4. Discuss briefly the applications of value chain analysis.
5. Explain the procedure of understanding the company value
chain using Porter’s value chain framework.

1. The firm's value chain links to the value chains of upstream suppliers and
downstream buyers. The result is a larger stream of activities known as the value
system. The development of a competitive advantage depends not only on the
firm-specific value chain, but also on the value system of which the firm is a part.
2.
Primary Value Chain Activities
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The goal of these activities is to create value that exceeds the cost of providing the
product or service, thus generating a profit margin.
 Inbound logistics include the receiving, warehousing, and inventory

control of input materials.
 Operations are the value-creating activities that transform the inputs into
the final product.
 Outbound logistics are the activities required to get the finished product
to the customer, including warehousing, order fulfillment, etc.
 Marketing & Sales are those activities associated with getting buyers to
purchase the product, including channel selection, advertising, pricing, etc.
 Service activities are those that maintain and enhance the product's value
including customer support, repair services, etc.
Any or all of these primary activities may be vital in developing a competitive

advantage. For example, logistics activities are critical for a provider of

distribution services, and service activities may be the key focus for a firm
offering on-site maintenance contracts for office equipment.
Support Activities
The primary value chain activities described above are facilitated by support
activities. Porter identified four generic categories of support activities, the details
of which are industry-specific.
 Procurement - the function of purchasing the raw materials and other

inputs used in the value-creating activities.
 Technology Development - includes research and development, process
automation, and other technology development used to support the value-
chain activities.
 Human Resource Management - the activities associated with recruiting,
development, and compensation of employees.
 Firm Infrastructure - includes activities such as finance, legal, quality
management, etc.
Support activities often are viewed as "overhead", but some firms successfully
have used them to develop a competitive advantage, for example, to develop a
cost advantage through innovative management of information systems.

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What are the primary and support activities in Porter's value chain model?

What are the primary and support activities in Porter's value chain model?

What are the characteristics of a good vision statement?

What are the characteristics of a good vision statement?

Unit – 1

Vision, Mission, Objective and Goal

After completion of the unit, you should be able to:

 Explain the meaning and concept of vision.

Management of companies is essential for the systematic growth and development

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The vision of an organization must possess the following characteristics:

A good vision possesses the following features:

Mission refers to the purpose of an organization. Mission states the business

“Mission is the fundamental work given by the society to an organization”.

By Koontz & Q’ Ponnell

By Pearce & Robinson

In order to be effective, a mission statement should possess the following

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(viii) The mission statement should indicate the process of accomplishing

Company Mission Statement

NIKE Inc. To Bring Inspiration and innovation to every

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 Check your progress

 They should be specific and unambiguous.

 Size of the organization.

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Objectives may be of various types. Some of these are explained as below:

Marketing Objective may be expressed in terms of percentage increase or

Productivity Objective may be expressed in terms of ratio of input to output.

Product Objective may be expressed in terms of product development, product

Social Objective may be described in terms of social orientation. It may be tree

Human resources objective may be described in terms of absenteeism, turnover,

Goals are an intermediate result which is expected to be achieved by a certain

 Financial goals: They are related to the return on investment or growth in

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 Check your progress

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Following are the characteristics of strategic intent:

 It should have an essence of winning.

1.20 Business Definition

It explains business operations of a company stated in terms of customer needs,

Company Business Definition

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i. Customer groups are created according to the identity of the customers.

The following figure depicts the three dimensions of business definition:

A clear business definition is helpful in identifying several strategic choices. The

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1.21 Difference between vision, mission, objective and goals

Basis Mission Vision

Basis Objectives Goals

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1.22 Let’s Sum-up

Every business organization is incorporated with a common aim to achieve

1.23 Key Terms

Vision: Vision serves the purpose of stating what an organization wishes to

Mission:A written declaration of an organization's core purpose and focus that

Objective:Objectives refer to the ultimate end results which are to be

Strategic Intent: The strategic intent concept encompasses an active management

Business Definition: It explains business operations of a company stated in terms