Golden Demo An Introduction to SAP Business ByDesign (PSP)

Demo Script
An Introduction to SAP Business ByDesign
Classification: Internal and for Partners

SAP Business ByDesign Reference Systems

Golden Demo An Introduction to SAP Business ByDesign (PSP)

Table of Content

1 Demo Script Overview ..........................................................................................................................................3

1.1 Demo Overview .............................................................................................................................................3
1.1.1 Demo Focus ....................................................................................................................................3
1.1.2 General Introduction ........................................................................................................................3
1.1.3 Introduction to SAP Business ByDesign – General Theme .............................................................3
1.2 Intended Audience ........................................................................................................................................4
1.3 Protagonists ..................................................................................................................................................4
1.4 Business Pain Points.....................................................................................................................................4
1.5 Key Messages and Value Proposition ...........................................................................................................5
1.6 Story Flow Summary .....................................................................................................................................5
2 Technical Requirements .......................................................................................................................................6
2.1 Prerequisite ...................................................................................................................................................6
2.2 System Access Information ...........................................................................................................................8
2.2.1 System Landscape ..........................................................................................................................8
2.2.2 System Access ................................................................................................................................ 8
2.2.3 Users ...............................................................................................................................................8
3 Demo Steps ............................................................................................................................................................8
3.1 Focus on Business Analytics .........................................................................................................................8
3.1.1 Home Page Personalisation ............................................................................................................8
3.1.2 Adaptable View Options from the Home Page ............................................................................... 11
3.1.3 Download Report into Microsoft Excel ........................................................................................... 20
3.1.4 Drill-Down – Navigation Options from the Report .......................................................................... 29
3.1.5 Check Document Flow ................................................................................................................... 31
3.1.6 View Journal Entry ......................................................................................................................... 32
3.1.7 Review Sales Order and Account Information ............................................................................... 34
3.1.8 PDF Forms .................................................................................................................................... 40
3.2 Business Task Management ....................................................................................................................... 43
3.2.1 Create a Business Task for a Colleague........................................................................................ 43
3.2.2 Using Web Services....................................................................................................................... 46
3.3 Self-Services ............................................................................................................................................... 50
3.3.1 Self-Services Overview .................................................................................................................. 50
3.3.2 Learning Centre Overview ............................................................................................................. 52
4 Scenario Quick Guide and Key Master Data ..................................................................................................... 54
4.1 Focus on Business Analytics ....................................................................................................................... 54
4.2 Business Task Management ....................................................................................................................... 58
4.3 Self Services ............................................................................................................................................... 59
5 Appendix .............................................................................................................................................................. 60

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1 Demo Script Overview

1.1 Demo Overview

1.1.1 Demo Focus
This demo script outlines the highlights of SAP Business ByDesign and shows you how to demo these capabilities along with
their benefits and how to deliver proof of these value propositions in your demo.
In this demo, you will introduce general features of SAP Business ByDesign and demonstrate these features in the areas of
business analytics, and self-services. You will show typical key features of ByDesign and explain to the end user how they
can leverage these built-in features to best meet their particular business requirements and how adapt them, if necessary, to
allow them to get the most efficient use out of the system.
The key features that are part of this introduction will help to prove the value statements that you will make and are also the
foundation for other more specific demos, as they all circle around ByDesign’s product key features of Transparency,
Adaptability and Efficiency, which, in turn, lay the foundations of Profitability and Growth, which are the main pillars of
any business.
Why does the demonstrated solution differentiate SAP from the competition (SAP strengths and competitor
weakness)?
SAP’s strength is a fully integrated source of truth for all professionals using the solution. Information from CRM is
leveraged to efficiently move Leads into Invoices with speed, accuracy, and consistency. Other solutions cannot match the
adaptability of ByDesign. ByDesign requires no custom integration work to use your existing infrastructure to create end to
end procedures.

1.1.2 General Introduction

Obviously, no introduction of SAP Business ByDesign is complete without an initial general introduction to SAP and its
commitment to both large and SME enterprises. Here are some general concepts and keywords that you should include in an
introduction to SAP Business ByDesign.
 SAP’s role as a leading enterprise software provider and its commitment to companies of all sizes
 SAPs commitment to the customer’s industry (outline the range of industries that SAP covers)
 Integration of SAP ByD with SAP business suite in large enterprise scenarios – industry leading so-called 2-Tier
integration scenarios
 Prominent names and success stories from ByDesign customers
 Affordability – to refute the myth that SAP is only for large enterprises and is too expensive – use the fact that over 80%
of SAP’s customers are in the SMB space!
 Rapid time to value – average implementation time of ByD is 2 to 3 months
You may, for example, want to point out that SAP’s best practices for success are based on the immense experience gained
in over 100,000 customer implementations.

1.1.3 Introduction to SAP Business ByDesign – General Theme

When you give an overview of SAP Business ByDesign, it is essential that you elucidate your audience about the overall
value propositions of this solution with regard to the guiding principles of running an enterprise, that is, Profitability and
Growth.

In your demo, focus on the strengths of ByDesign and show how the solution supports the principles of growth and
profitability by providing
 Transparency
 Efficiency
 Adaptability

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So, each of these features and capabilities is ultimately linked to and in one way or another supports the ultimate principles of
Profitability and Growth.

 To provide some proof of the transparency that ByDesign offers, you will demo embedded analytics and full document
flow. You will point out that this helps to make better business decisions to improve profitability.
 To demonstrate how ByDesign boosts efficiency, you can show how SAP has integrated best practices into the system,
which includes the integrated business task management, and which helps to improve collaboration and control of your
transaction flows. This efficiency concept addresses both profit and growth.

 Always use in your ByDesign demos at least one of the standard available mobile apps (like Business In Focus, Project
Cockpit or Manager Approval). This will add the important “wow” factor in your audience!
 To provide evidence of the adaptability of ByDesign, you can explain how you can implement the parts of the system you
need today and add more functionality later. Point out that you can also configure the system to tailor the best practices
to your environment and demonstrate that each user can personalise the system to meet their specific needs. Again,
adaptability helps customers to streamline operations, so that they can address both improving profitability and configure
the system for different needs as they grow.

1.2 Intended Audience

SAP internal:
 Pre-Sales Executives, Pre-Sales Solution Advisors

 Solution Sales Specialists

 SAP external: CEO, CIO, Sales Management

1.3 Protagonists
In this demo, Catherine Kennedy-Woods, a CEO of the reference company (ALMIKA) guides you though a day in her life as
chief executive of the company.

1.4 Business Pain Points

Line-of-Business executives need a tailored dashboard to manage the business by with the ability to drill down into details
and generate tasks across the organisation. Many of our prospects are unable to do this today due to the following issues:
 Disparate systems with limited integration do not provide a common platform for managing the business. Many times
Excel supports key business processes.
 Reporting is difficult with different reporting tools for each of the disparate systems. In many cases they must manually
consolidate information in Excel from these disparate systems. The reporting tools of the past were difficult to use
without significant technical experience.
 Training new employees is quite difficult because processes are ill defined.
 The 24/7 economy requires a constant view on your business readily available from any device or location

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1.5 Key Messages and Value Proposition

By leveraging information gathered in the Sales process, ByDesign enables users to quickly develop Project Plans, Quotes,
and Invoices. ByDesign processes Sales and Services information effectively to help Sales and Service Professionals quickly
generate revenue.

Overview
A common ByDesign theme includes high level business goals to improve profitability, and build a foundation for growth, and
adopt best practices across the entire enterprise. To support these goals ByDesign provides Transparency, Efficiency, and
Adaptability, as well as an integrated solution to support a two-tier enterprise.

Key Features and Associated Benefits

 Transparency / Keep a robust audit trail on transactions, postings, purchase requests, and processes
o Confidently Disclose, Minimise Liability, Easily Communicate Business Process to New Hires

 Efficiency / Share information with ease

o Increased collaboration, productivity, and sharing drives innovation and reduces the amount of time gathering
information.
 Adaptability / Without any programming ByDesign users can connect PDF, MS Excel, mashups and web services to
streamline the ease of access to information.

1.6 Story Flow Summary

This demo is an introduction demo and does not show an end-to-end process but rather takes you through some of the key
features of ByDesign. By exercising this Golden Demo and exploring the possibilities for example by trying out other reports,
use other customer data and by personalising the HTML5 screens, you will quickly be able to tell your prospect a ’tailor-made
demo story.

In the first part, which shows both the easy to expand Launchpad and the Home page and some central features in
Business Analytics, you will outline:

 Adaptability of the view options and other personalisation features on the Home page.

 Transparency provided by adaptable view and navigation options

 Different adaptability features for reports (different key figures, pivot concept for different table layout)

 Bi-directional MS Excel integration

 Access to Accounting information such as the journal entry

 How to get overview information and details on sales orders and accounts

The second part focuses on the built-in Business Task Management and includes the following activities:

 Send a business task to a colleague

 Using Web Services

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The last section of your demo deals with Self-Services in ByDesign.

 Providing a quick Self-Services overview

 Giving a short Learning Centre overview, including an e-learning example.

2 Technical Requirements
SAP Business ByDesign can be accessed from any browser on any device – thanks to its HTML5 user interface which is
“device agnostic”. Experience in the (demo) field shows that HTML5 performs better, smoother when using Chrome browser
on your (windows) laptop or iPad. One drawback of Chrome is that you will not be able to integrate MS-Excel with ByDesign
(1611). On Windows 10 using the newest Microsoft Edge browser works fine too – including the MS-Excel integration.

2.1 Prerequisite
To be able to show the bi-directional integration with Microsoft Excel while using ByDesign in your Internet Explorer browser,
you must have installed the Plug-in for Microsoft Excel, which you can find in the Self-Services Overview of your ByDesign
system (WoC Home  Self-Services Overview).

NOTE: this Add In will only work in the MS-Internet Explorer browser on a Windows (7, 8, and 10) PC/laptop or MS-Edge on
Windows10.

Scroll down to the section My Computer and click Install Additional Software in the section My Computer.

Another browser window will popup in which you can select which additional software to install. Choose to install the SAP
Add-In for Microsoft Excel.

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Click the blue arrow, and click the “Run” button in the popup window which will execute the installation of the latest version of
the ByDesign addin for Excel.

When this add-in is successfully installed you will see a new tab called “SAP BUSINESS BYDESIGN” in the ribbon of MS-
Excel:

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You can either install more Additional Software or simply close the popup browser window.

2.2 System Access Information

2.2.1 System Landscape

Software Component Release Support Pack

SAP Business By Design 1708

2.2.2 System Access

Access your local demo system. The access details and demo features described here are available in all standard reference
systems.

2.2.3 Users
Predefined User ID User Name Password Component

Catherine Kennedy-
CEO01 Welcome1 SAP Business ByDesign
Woods

3 Demo Steps

3.1 Focus on Business Analytics

3.1.1 Home Page Personalisation

What to say

Introduction
You’re logged on to ByDesign as Catherine Kennedy-Woods and are initially landing on the Launchpad. This is a
screen which can be highly tailored to personal needs by the user. Examples include adding new tab strips,
adding/removing favourites (tiles) but also changing the background colours or names of screen views and tiles.

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3.1.1 Home Page Personalisation

Explain the use of My Launchpad:
 Easy drag and drop of tiles onto it
 Grouping and naming tiles allowing for personalisation
 Adding groups

Clicking the top left three lines opens the workcenter navigation on the left of the screen. From here open the
ByDesign Home page. Note that you can open as many other views/screens in one login session.

Catherine has personalised the layout of her home page to meet her particular job requirements as a chief executive
officer. This means she has set up business analytics on this page so she can see the developments and figures
she’s most interested in as soon as she logs on. The reports on her home page include, for example:

 Profit Analysis by Company

 Total Spend per Spend Category
 Cost Centres – Plan/Actual
 (Home Quick Links)
 (My Top Worklist)

Key Features and Advantages

 Adaptability of your Home page (embedded analytics, worklist, quick inks, etc.)
 Over 500 embedded analytics (reports, dashboards, KPIs) are available in ByDesign out of the box
 Different view options for each of these reports (charts, tables, or both combined).
 Reports can be viewed on any device
 Reports can be adjusted to own needs (Note: use the Business In Focus app to showcase this)

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What you Should See

Initial Launchpad screen after login:

Click on the top left three lines to open the workcenter navigation:

Click Home. Scroll to see more content. By clicking the top left three lines you can hide the left side workcenter
overview.

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3.1.1 Home Page Personalisation

Scroll down, example of Home screen

3.1.2 Adaptable View Options from the Home Page

What to say

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3.1.2 Adaptable View Options from the Home Page

Introduction
Today, Catherine is interested in profitability for a specific customer. So, she begins by drilling down into the profit
analysis by company report to view the details.

Key Features and Advantages

 Different view options for a report (charts, tables, or both combined)
 Adaptability of reports to suit specific business requirements by adding or removing key figures / filters from your
report
 Adaptability of display and content: - the end user, without programming, can change or modify a report to create
new views
 Rapid response time of reports through in-memory analytics (leveraging the SAP HANA architecture underneath
of ByDesign)

Value Statement
Every employee has unique objectives and different perspectives when it comes to Reporting and Analytics. ByDesign
allows a user to easily adapt the solution to give them instant and meaningful insight.

What to Do
Work centre Home
 Scroll to the Profit Analysis - Company report. Click on the wheel icon, click Actions  Analyse Data

 A new screen is opened (indicated here with the green oval. Click the table icon. This shows the profit analysis in
a tabular format.

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3.1.2 Adaptable View Options from the Home Page

 Play around with the several display options (graph, table, combinations) to show the different display options for
a report.
 In the report table, click on the context menu of Net Sales Revenue  Profit Overview by Key Figure.

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3.1.2 Adaptable View Options from the Home Page

 A new screen is opened (indicated with a blue box in the screenshot below). You can switch the report view to a
table as suggested here with the green oval.

To enlarge the report click the icon in the red box which hides the left-side filter section – hitting the filter icon (red
box in next screenshot) again will show the filter settings again.

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3.1.2 Adaptable View Options from the Home Page

 Again, switch from the graphical to the table view.

 Now show how easy you can add information into the report – by clicking on the + signs on the right of the report
– this enables you to select additional key figures which are currently not shown but which are available. You can
select to add different information categories in either the rows or columns on the report. It is very easy to switch.
Try to add the Customer info into the Row:

The result is then as follows:

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3.1.2 Adaptable View Options from the Home Page

 By clicking the “Row” button again you can either remove the Customers, add another dimension, like adding the
Product. Tell your audience how easy it is to change the information in this profit analysis report. The CEO in this
case can detail exactly what is needed. This reporting behaviour is available throughout all reporting and analysis
in ByDesign.
 Now let’s use some filtering on the Profit Analysis report which currently shows the net revenue, gross profit etc.
across two fiscal years showing which customers we sold our products to:

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3.1.2 Adaptable View Options from the Home Page

 Click the left button show the filter icon:

 Click the Filter Icon which will help the CEO to filter more specifically. (* you may have to clock the Availability
indicated with the red box in this screenshot. After making your filter selections hit the Apply button indicated in
green oval *)

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3.1.2 Adaptable View Options from the Home Page

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3.1.2 Adaptable View Options from the Home Page

 Under Selected click the Customer input help and select a customer staring with CS (like CS200123 Unlimited
electrics). Also make a selection on the accounting period which you want to be used – for example clicking the
last 5 months. Then hit the Apply button. Period/Year, actual period, click OK.

 Move the key figure Project to the Rows field, so that you can see the profitability of this customer by projects.
Catherine has –without programming- and in just a few seconds, designed a specific report that gives her information
about this customer, and their revenue, cost of goods profitability and income from operations.

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3.1.2 Adaptable View Options from the Home Page

What you Should See
Profit Analysis by Company report

3.1.3 Download Report into Microsoft Excel

What to Say

Introduction
Now that Catherine has the information she has been looking for, she decides to save that information down to
Microsoft Excel.
Like many ERP systems, ByDesign allows you to download reports into Microsoft Excel. The particular feature in
ByDesign, however, is that this integration is bi-directional.
This means that Catherine can select on the SAP Business ByDesign tab within Excel: Logon to ByDesign from within
Excel, manipulate and design a report from within Excel (choose Design Workbook), just as she had done while she
was in ByDesign; and then save that workbook back into ByDesign so that other people can have access to it.
She can also save this on her local desktop and then come back in later and refresh the data. (point to the Refresh
button on the SAP Business ByDesign tab)

Key Features and Advantages

 Ability to download data into Microsoft Excel
 Integration with Microsoft Excel and particularly the Plug-in for Microsoft Excel that allows you to update data from
the system directly out of the MS Excel file. From within Excel, without having to go into ByDesign, you can log on
to ByDesign.

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3.1.3 Download Report into Microsoft Excel

What to Say

 Adaptability of reports from within Excel (plug-in allows you to do similar alterations to the report as you can do in
ByDesign)

Value Statement
Excel integration also supports the three key concepts and key benefits of ByDesign:
 Transparency because you have access to the information that you need at any point in time from within a tool
that you’re very familiar with. So you can log on to ByDesign and pull the information down that you want.
 Efficiency because you can define one of these reports and then re-use it and refresh it on a regular basis and
because you can share that information with other people.
 Adaptability in that you can tailor this information any way you need to from within Excel. And you can apply the
adaptability of custom formulas to put into Excel at all the same time.

What to Do
 In the Profit Analysis by Company report which we have just personalised, click the Download  Report in
Microsoft Excel® in XML Format.

You will see a popup appearing in the bottom half of your browser enabling you to save or open the excel.
Choose open – and automatically Excel should appear showing the same report in Excel.
NOTE: if the Open Button is not clickable or doesn’t work use either the next options:
1) Save As your report onto your laptop (XML format), open Excel and in Excel select the report you just saved.
In this case no live connection between ByDesign and Excel is active, however you can show/prove that
ByDesign can deliver its reports (view, dimensions, data etc) in Excel.
2) Open Excel, go to the SAP BUSINESS BYDESIGN tabstrip. If red icon/Logon is showed, then click this to
connect Excel to ByDesign using the CEO01/Welcome1 credentials. (NOTE: it is possible to automate this by

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3.1.3 Download Report into Microsoft Excel

What to Say

using a certificate. See help documentation ‘Logging on to the system’.

When the login is succesful the Logon will show Green:

What you Should See

Example

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3.1.3 Download Report into Microsoft Excel

What to Say

CEO01

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3.1.3 Download Report into Microsoft Excel

What to Say

Catherine as the CEO would like to get easy visible alerts in the reports. She can very easily add these by clicking on
the tool icon in the top right section of the Report, hover over the Key Figure then Manage Exception:

In the popup click New:

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3.1.3 Download Report into Microsoft Excel

What to Say

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3.1.3 Download Report into Microsoft Excel

What to Say

Then select the following examples:

Name field: choose a name yourself for the Exception
Key Figure: select Gross Profit on Sales
Apply To: select Result
Alert Indicator: choose the visual warning you prefer

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3.1.3 Download Report into Microsoft Excel

What to Say

Here the mathematical rule chosen says: “Show a Yellow traffic Light indicator at every Gross Profit On Sales which
shows a result less than 600,000 USD”:

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3.1.3 Download Report into Microsoft Excel

What to Say

Press OK. Then click the refresh button:

In the report Catherine now sees which lines show a gross profit result lower than her chosen indication!

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3.1.4 Drill-Down – Navigation Options from the Report

What to Say

Introduction
Now that Catherine has got the profit analysis for this customer, she takes a look and she sees that the Analyser
Implementation is the largest project. She thus wants to get some more information about that and drills down into the
project overview.
The project overview just contains the basic project information. In addition, there is also a detailed view (View All)
where you can get to an additional level of detail.

Key Features and Advantages

 Many out of the box navigation options to drill down to different information levels.

 Adaptability of navigation concepts to meet specific requirements.

Value Statement
 ByDesign saves you time from hunting for a deeper analysis. All the information you need is presented
contextually.

What to Do
 Go back to the Profit Overview by Key Figures table and click on the project title Analyser Implementation.
 In the table open the context menu for the Analyser Implementation project and select View Project Overview.

Comment on the general information that you can find in this view such as:
o Whether this project is billable for a particular customer
o The customer’s address

o Some basic profit analysis attributes

o View All function where you can get to an additional level of detail.
 Click View All to see the project phases.

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3.1.4 Drill-Down – Navigation Options from the Report

What you Should See

Project Overview

Detailed view

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3.1.4 Drill-Down – Navigation Options from the Report

3.1.5 Check Document Flow

What to Say

Introduction
Catherine is most interested in the sales information about this particular project. Therefore, she opens the Sales
Tracking tab. And from there, she takes a look at the document flow.

This particular flow shows a customer relationship management flow from a lead to an opportunity, a quote, a sales
order, a project, and then moves on to accounting with the project invoice request.

Key Features and Advantages

 The document flow is a great example for how SAP Business ByDesign provides a built-in best practice.
 Ease of access and transparency to related business information
 Document flow provides transparency of business transactions (‘audit trail’)

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3.1.5 Check Document Flow

Value Statement
 Companies running ByDesign can rest assured their Business is running with transparency and can make
credible claims and disclosures

What to Do
 In the Maintain Project: Analyser Implementation view, click the Sales Tracking tab.
 Then click Document Flow and explain the key features and advantages of the document flow.

 On the right-hand side of the document flow, there is additional information that you want to show. Zoom out
because in the next step you will take a closer look at this information, in particular at the customer invoice that
you can see there.

What you Should See

3.1.6 View Journal Entry

What to Say

Introduction
If Catherine wants to, she can even drill down from the customer invoice and see the financial general ledger journal
entry that was made for this particular invoice.
We see here that it is engineered as a multi-company environment to support multiple sets of books, such as US
GAAP, and IFRS. And then, because we support both the IFRS and multiple currencies and multiple languages, it is
built for growth around the globe.

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3.1.6 View Journal Entry

Key Features and Advantages

 Full integration of document flow into accounting
 Full auditability for the origin of all entries and business documents
 SAP Business ByDesign has been engineered to support a multi-company international environment.
 ByDesign supports multiple sets of books, such as US GAAP, and IFRS and also multiple currencies and
languages.

Value Statement
 ByDesign is built as a foundation for growth.

What to Do
 From within the Document Flow view, on the Customer Invoice document (symbol), click on the icon that opens
the associated general ledger journal entry for this transaction in Financial Accounting and outline the associated
features there.

 Point out that SAP Business ByDesign supports the foundation for growth in an international business
environment (GAAP, IFRS set of books; multiple currencies, multiple languages, etc.).

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3.1.6 View Journal Entry

What you Should See

3.1.7 Review Sales Order and Account Information

What to Say

Introduction
Catherine now wants to have some more detailed information about this particular customer and this particular sales
order.
After she has seen has seen the detail for this particular sales order, in preparation for a possible meeting with the
account, she decides to take a look at the accounts overview

Key Features and Advantages

 Find information efficiently anywhere in the application

Value Statement
 Reduce the amount of time looking for information.

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3.1.7 Review Sales Order and Account Information

What to Do
Sales order overview

 Back in the document flow, click on the sales order number on the sales order symbol to open the order overview.
Explain the layout and general features there.

 Point out what kind of information is displayed here, such as:

o the basic information about the ship-to
o general information down below
o Further down, she can see the detailed line items for this particular sales order with all the prices and any
discounts that might apply.
 Now that Catherine has seen the detail for this particular sales order, in preparation for a possible meeting with
the account, she decides to take a look at the accounts overview.

Alternative navigation to a sales order: open the workcenter Project Management. The Overview screen opens
automatically showing Catherine the Top5 Projects.

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3.1.7 Review Sales Order and Account Information

Hover the mouse over project 200_PRO_250, the description Analyser Implementation. You will note a small triangle
which, when clicked, will retrieve the navigation options.

This may take a second or two, and then you can jump from the report directly into further details:

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3.1.7 Review Sales Order and Account Information

Select View Project Overview. In the new resulting screen you can now jump into details about the account William
and Sons. Or by clicking the View All button you have easy access to the Document Flow of this project visible in the
More tab.

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3.1.7 Review Sales Order and Account Information

Corporate account overview

 In the Sales Order Overview, click on the account William and Sons to see the 360 degree view of this account
 Show the wealth of information the system provides on the Accounts Overview on the overview and detailed
views.
 General tab displays basic account information including data such as address, contacts, relationships,
responsibilities, etc. It helps Catherine to quickly get an answer to questions like “What ABC type account is
this?”, “Whom of my colleagues have responsibilities with this account?” or “What was the last year sales revenue
we did with this account?” Often it is a good page to add mashups like showing the location (address) of the
account on a map (Google, Bing, etc.) or to add a mashup showing the latest news on the account.
 More detailed information can be provided on other tab pages, such as Sales, Service and Financials. So, for
example, the Sales tab provides information on quotes, leads, sales orders, and opportunities.
 The Sales tab provides a full 360* view on your account from a marketing and sales perspective! From having
views and details on activities, campaigns, leads and opportunities right to sales quotes and sales orders.
 The Services Tab gives a full view on the account from a services perspective – enabling you to quickly
see/answer questions like “Which registered product(s) does this account have?” “Which service orders are being
executed and are we meeting the deadlines on delivering here?”
 The Financials Tab provides a brief view on the account answering questions like “Which invoices are still
outstanding?" or “Does the account pay all our invoices?”
 An example from drilling down deeper in the 360° view of the account with basic information in the general
section:

What you Should See

Account Overview, general view:

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3.1.7 Review Sales Order and Account Information

When Catherine wants to lookup Victoria Brannon as one of her colleagues, she can easily pull up this information by
clicking the name:

In the Account Overview, the Sales Tab :

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3.1.7 Review Sales Order and Account Information

3.1.8 PDF Forms

What to Say

Introduction
In addition to seeing the account information within the system, Catherine can also print a preview of this 360° view of
the account.
In this standard view, you can see
 basic account information
 contacts

 responsibilities
 any sales data that is related to current activities: phone calls, appointments, etc. that have occurred within the
account regardless of who has performed them.
 In addition, you can find
o open opportunities that you’re working with on this customer
o quotes you’re working with

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3.1.8 PDF Forms

o sales orders, etc.

Key Features and Advantages

 PDF output format for system overview screens
This is a great example of how ByDesign utilises the Adobe PDF system to provide all forms, into PDF form so
that you can share them with other people or, send them in a mobile and e-mail, in a mobile environment
 Built-in PDF designer enables adaptability of forms
Using the built-in PDF designer, you could change the logos, or the layout of any of the information.

 This PDF document can be e-mailed out to your iPhone so that you can refresh this information just before the
meeting with your customer
This is essential information to have for any visits with your accounts

Value Statement
 Information that is shared with customers is accurate and reliable.

What to Do
 In the Corporate Account Overview, click Preview to open the related form.

 Point out that you can e-mail, print or process the form depending on what you want to do with it.
 Remember: paper/PDF may not be needed anymore as ByDesign works perfectly well on your tablet in HTML5
showing you all account information in real-time …

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3.1.8 PDF Forms

What you Should See

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3.2 Business Task Management

3.2.1 Create a Business Task for a Colleague

What to Say

Introduction
While she is in the Corporate Account Overview, Catherine decides to ask for a meeting to be set up with this
account. In the Account Overview, she can see that Victoria Brannon is the employee responsible and then utilises the
built-in business task management to ask Victoria to organise this meeting.

AUTOCOMPLETE FEATURE
As Victoria does not remember Brannon’s employee number, she just types in “BR”, and the system brings up a short
list of employees. She selects Victoria and she specifies ‘I would like you to set up a meeting’, gives it a particular
priority and attaches anything that she wants and then sends it.
The next time Victoria looks in her inbox in ByDesign, she’ll see that task and when she clicks on this tasks, it will
bring her directly to this particular account.

Key Features and Advantages

 ByDesign has built into it a business task management that provides a work flow to you and allows you to
effectively collaborate with your colleagues across the organisation and to manage accounts, opportunities,
projects, etc.
 Autocomplete feature supports user-efficiency

Value Statement
 This feature again offers transparency as you can get access to the information you need.
 It also offers efficiency because of the built in best business practices and tools that allow you to collaborate with
your organisation.

What to Do
 From the Corporate Account Overview of account William & Sons, click New  Task.
 In the task that opens, enter the addressee, the subject and a description.
Take the opportunity to highlight the auto-complete function.
 Type in a title in the subject field: Set up a meeting and maybe also a note.

 Explain the efficiency and transparency of the business task management.

 Just show where to save the task (but do not save it to prevent clogging up the demo system with business
tasks).

What you Should See

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3.2.1 Create a Business Task for a Colleague

When Save & Close this new task, it will appear automatically in Victoria’s (SALES02S) Inbox/Today:

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3.2.1 Create a Business Task for a Colleague

If Victoria clicks the Open Tasks tile she sees the task Catherine wants her to take care of:

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3.2.1 Create a Business Task for a Colleague

Victoria can select the appropriate action using the Actions button.

3.2.2 Using Web Services

What to Say

Introduction
After Catherine has sent a request to set up that meeting, she decides that she’ll take a look at the maps and
directions so that she knows how she can get over to the account. She utilises the Web Services that are integrated
into ByDesign to see what the driving directions are.

In this feature, the account address information was moved over and put into Google maps, so that it’s automatic.
So you can pass information out of ByDesign into third party applications utilising web services, and, vice versa, you
can take information out of a third party application and bring it into ByDesign using this latest state-of-the-art in
technology for integration.

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3.2.2 Using Web Services

Key Features and Advantages

 ByDesign allows you to integrate external web services with functions in the system for quick and efficient flow of
information.
 The integration of Google Maps can be used, for example, in the distribution environment to capture the shipping
information; so that you get UPS tracking information, for example, and you can bring that back into ByDesign. If
anybody has a question such as “where’s my shipment”, you can easily get at that information.
 No programming is required to set this up, simply pass the appropriate parameters along; it only needs to be set
up once and then you can use it.

Value Statement
 Mashup information allows for innovation and increased productivity.

What to Do
 In the Corporate Account Overview, explain the capability to integrate and leverage Web Services (in this case:
Google Maps) to provide additional useful information for this data record. By taking information, such as the
address, from the account’s record and adapting and sending it to a third-party application –Google Maps– you
can combine information from within ByDesign with other information that is in an external source.
 In the Corporate Account Overview, click Web Services  Map Directions (maps.google.com).
 This shows you a Google map with the exact position where your customer William & Sons is located.

Often it is more powerful to include mashups in the ByDesign screens. The administrator can pre-set mashups
showing for example the location of an Account on a map. The resulting mashup is then added by the administrator to
the Account Overview screen. The result can look like this:

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3.2.2 Using Web Services

 Summarise up and conclude this section of the demo:

This was a great example of adaptability, so we just got through seeing an example of
 adaptability with the web services
 efficiency with the built-in business task management, and
 transparency because you have access to the information you need

This was true for the sales order as well, and, when we were taking a look at the project, we saw from an
efficiency perspective, the built-in business flows that come with ByDesign.
And from a transparency perspective, the ability to find the information and drill down into any level of detail that
we wanted to.

What you Should See

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3.2.2 Using Web Services

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3.3 Self-Services
3.3.1 Self-Services Overview
What to say

Introduction
SAP Business ByDesign offers a whole range of self-services to all users so that they can work with the system most
efficiently.
 All employees can look up other employees in the organisation, track requests.
 Managers can track the leave requests from their employees.
 You can submit expenses; there is an approval process for that.
 You can do shopping. So you can have requisitions to go out and buy a product.
 You can use the learning centre to get up to speed with the system and learn how to use it in the most efficient
way. This built in E-learning is a critical part of being able to get the system up and running very quickly.

Key Features and Advantages

 Employees can self-serve with functional and administrative tasks.
 New users can learn at their own pace with built in learning libraries.

Value Statement
 ByDesign reduces demand for other resources to complete simple tasks and allows people to get new users
quickly trained.

What to Do
 Work centre Home  Self-Services  Self-Services Overview

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3.3.1 Self-Services Overview

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3.3.1 Self-Services Overview

What you Should See

Self-Services Overview

3.3.2 Learning Centre Overview

What to say

Introduction
In this step, show an example of a built-in E-learning recording. Point out that these e-learnings are role-based and
provide information / help with regard to the specific business tasks of each business user’s role. That is, they show
the common tasks that this person usually needs to perform. The recording will give you a demonstration of this task.

Key Features and Advantages

 Latest state of the art in adult education and e-learning.
 It covers role-based training and help that focuses on the particular tasks of that business role. And it also offers
the capability to measure the learning progress of your employees by means of exercises (not for all roles) and
quiz links.

Value Statement
 This time and cost saving way of training supports profitability because you do not have to send employees on a
training course for a week to teach them how to do their tasks in the system.
 You are more independent bringing people on as they can go ahead and learn at their own pace.
The Learning Centre thus saves you a lot of resources and at the same time empowers your employees to train
themselves for their daily tasks.

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3.3.2 Learning Centre Overview

What to Do
Show a short sequence from an e-learning recording and comment on it.
 In the Self-Services Overview, click Access My Learning Centre  Role-Based Learning.
 In the table of contents, expand the menu for Executive Manager and then click on Executive Manager.
 Start and show a part of a self-running demo, for example for Working with KPIs, and comment on the basic
features.

What you Should See

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4 Scenario Quick Guide and Key Master Data

4.1 Focus on Business Analytics

Steps Summary
Path Data to Use/Enter Activity

Home Page Personalisation: Introduce and explain personalised Home page for Catherine Kennedy-Woods

Home work centre n.a. Show Launchpad and Home page and
(Overview) explain the different overviews
Catherine has chosen for her Home
page:
 Profit Analysis by Company
 Purchase Orders per Month
 Cost Centres – Plan/Actual
 (Home Quick Links)
 (My Top Worklist)

Add tiles/favourites to your Launchpad

to enable easy and fast access to
tasks and activities you prefer!
Rename groups on the Launchpad into
titles which increase the
recognisability of ByDesign to you
(your prospect)

Adaptable View Options form the Home Page

Home work centre (Overview n.a.  In the Profit Analysis by

Company section, click Actions 
–Profit Analysis by Company
Analyse Data
report)
 Click Charts and Table  Table
to switch to the table view of this
report and to show the different
display options for a report.
 In the report table, click on the
context menu of Net Sales
Revenue  Profit Overview by
Key Figure.

 Again, switch from the graphical to

the table view.
 Scroll down the Not Currently
Shown list to see additional key
figures and point out that you can
add different information categories
to your profitability report by
selecting them from the list and
moving it to the Rows or Columns

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Path Data to Use/Enter Activity

field. Alternative key figures:
Profitability by Cost Centre or by
Profit Centre.
 Move the key figure Customers
from the Not Currently Shown list
to the Rows field.
 Click Edit Filter and select the
customer CS200128 (William &
Sons) from the input help, then
click Go. (play around selecting
another customer if their data is
more appropriate for you/your
demo)
 Move the key figure Project to the
Rows field, so that you can see the
profitability of this customer by
projects.

Download Report into Microsoft Excel

Home work centre (Overview  In the Profit Analysis by

–Profit Analysis by Company Company report, click Download
report)  Report in Microsoft Excel® in
XML Format.

 Explain bi-directional MS Excel

integration

Drill-Down – Navigation Options from the Report

Home work centre (Overview  Go back to the Profit Overview by

–Profit Analysis by Company Key Figures table and click on the
report) project title Analyser
Implementation.

 In the table open the context menu

for the Analyser Implementation
project and select View Project
Overview.

 Comment on the general

information that you can find in this
view such as:
o Whether this project
is billable for a
particular customer
o The customer’s
address
o Some basic profit
analysis attributes
o View All function
where you can get to

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Path Data to Use/Enter Activity

an additional level of
detail.
 Click View All to see the project
phases.

Check Document Flow

Maintain Project: Analyser  In the Maintain Project:

Implementation view Analyser Implementation view,
click the Sales Tracking tab.
 Then click Document Flow and
explain the key features and
advantages of the document
flow.
 On the right-hand side of the
document flow, there is additional
information that you want to
show. Zoom out because in the
next step you will take a closer
look at this information, in
particular at the customer invoice
that you can see there.

View Journal Entry

Document Flow of Analyser  From within the Document Flow

Implementation Project view, on the Customer Invoice
document (symbol), click on the
icon that opens the associated
general ledger journal entry for
this transaction in Financial
Accounting and outline the
associated features there.
 Point out that SAP Business
ByDesign supports the
foundation for growth in an
international business
environment (GAAP, IFRS set of
books; multiple currencies,
multiple languages, etc.).

Review Sales Order and Account Information

Document Flow of Analyser Sales order overview

Implementation Project
 From the document flow, click on
the sales order number on the
sales order symbol to open the
order overview. Explain the
layout and general features
there.

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Path Data to Use/Enter Activity

 Point out what kind of information

is displayed here, such as:
o the basic information about
the ship-to
o general information down
below
o Further down, she can see
the detailed line items for
this particular sales order
with all the prices and any
discounts that might apply.
Corporate account overview

 In the Sales Order Overview,

click on the account William and
Sons to see the 360 degree view
of this account.

 Show the wealth of information

the system provides on the
Accounts Overview on the
overview and detailed views.
 General tab displays basic
account information including
data such as address, contacts,
relationships, responsibilities, etc.
 More detailed information on tab
pages Sales, Service and
Financials. So, for example, the
Sales tab provides information
on quotes, leads, sales orders,
and opportunities.

PDF Forms

Corporate Account  In the Corporate Account

Overview Overview, click Preview to open
the related form.
 Point out that you can e-mail,
print or process the form
depending on what you want to
do with it.

 Comment on the adaptability of

these forms.

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4.2 Business Task Management

Steps Summary
Path Data to Use/Enter Activity

Send a Business Task to a Colleague

Corporate Account  From the Corporate Account

Overview of account William &
Overview
Sons, click New  Task.
 In the task that opens, enter the
addressee, the subject and a
description.
Take the opportunity to highlight
the auto-complete function.
 Type in a title in the subject field:
Set up a meeting and maybe
also a note.
 Explain the efficiency and
transparency of the business task
management.

Using Web Services

Application screen  In the Corporate Account

Overview, explain the capability
(in ByD: WoC and view) to integrate and leverage Web
Services (in this case: Google
Maps) to provide additional
useful information for this data
record. By taking information,
such as the address, from the
account’s record and adapting
and sending it to a third-party
application –Google Maps– you
can combine information from
within ByDesign with other
information that is in an external
source.
 In the Corporate Account
Overview, click Web Services
 Map Directions
(maps.google.com).
 This shows you a Google map
with the exact position where
your customer William & Sons is
located.

 Summarise up and conclude this

section of the demo.

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4.3 Self Services

Path Data to Use/Enter Activity

1. Self-Services Overview

WoC Home  Self Services  Outline the features of the built-in

 Self Services Overview self-services

2. Learning Centre Overview

 In the Self-Services Overview,

click Access My Learning
Centre  Role-Based
Learning.
 In the table of contents, expand
the menu for Executive
Manager and then click on
Executive Manager.
 Start and show a part of a self-
running demo, for example for
Working with KPIs, and also the
quiz link and comment on the
basic features of each, and on
how they work.

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5 Appendix
The data provided in this script is country specific. Please refer to the table below to find a sales ID that was created in the
demo system of the respective country version.

Country Sales Sales Project ID Customer Invoice

Quote ID Order ID

AT 359 1628 200_PRO_250 1RE-192-2012

AU 211 416 200_PRO_250_AUS 1INV-186_2012

CA 110 212 200_PRO_250 1INV-156_2012

CH 71 93 200_PRO_250 1INV-73-2012

CN 234 516 200_PRO_250 1FP-200-2012

DE 237 1595 200_PRO_250 1RE-176-2012

FR 209 540 200_PRO_250 F111-251-2012

IN 241 485 200_PRO_250 1ST1-288

MX 203 409 200_PRO_250 1FC-334

UK 241 476 200_PRO_250 1INV-223-2012

US 281 1641 200_PRO_250 1INV-178-2012

NL 21 32 200_PRO_250 1INV-20-2013

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