Drivers of Brand Extension Success What
Drivers of Brand Extension Success What
Drivers of Brand Extension Success What
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Drivers of Brand Extension Success:
What Really Matters for Luxury Brands
Carmen-Maria Albrecht and Christof Backhaus
University of Mannheim
ABSTRACT
The use of brand extensions has become fundamental to the business model of most luxury brands.
Many traditional luxury brands such as Louis Vuitton or Chanel have expanded into traditional
luxury sectors beyond their core business. Some brands such as Armani or Prada even crossed
boundaries to nontraditional lifestyle segments to pursue new business opportunities. Given the high
practical relevance of brand extensions for luxury brands and the importance to understand the
success factors for their extendibility and potential backward effects on the parent brand,
surprisingly little research has addressed these issues for luxury brands in comparison to nonluxury
brands. The current research reveals extension-related differences between luxury and nonluxury
brands by simultaneously analyzing key dimensions of parent brand value, fit, and extension
category involvement on the consumer’s attitude toward the brand extension, which in turn
influences the postextension image of the parent brand. Results of a structural equation model based
on a survey among 492 participants show that the predominant driver of brand extension success for
both luxury and nonluxury brands is overall extension fit, followed by the consumer’s involvement in
the extension category. The influence of functional value of the parent brand on the extension
evaluation is more important for nonluxury brands. The hedonic value of the parent brand is found
to be of relevance only in case of luxury brands. Moreover, a reciprocal spillover effect between the
extension evaluation and the parent brand evaluation is observed. The degree of luxuriousness of the
parent brand moderates this relationship. This effect is weaker for luxury brands. C 2013 Wiley
Periodicals, Inc.
Brand extensions refer to the use of an established 2008). One even assumes that brand extensions were
brand name for the introduction of new products or first launched by luxury brands (Stankeviciute &
services (Aaker & Keller, 1990) and represent an essen- Hoffmann, 2011). Brands such as Louis Vuitton, Prada,
tial growth driver for luxury brands (Dall’Olmo Riley, or Chanel have stretched beyond their core business
Lomax, & Blunden, 2004). Companies have recognized and now offer a wide range of products under their
that extending their brands represents an important brand name, most often including fashion and cloth-
strategy for many new product and service introduc- ing, leather goods and accessories, cosmetics and fra-
tions since the use of an established brand in a new cat- grances, watches, and jewelry (Bellaiche, Mei-Pochtler,
egory can help facilitate the acceptance and adoption of & Hanisch, 2010; Kapferer, 2008). These traditional
the new product or service. Apart from reducing overall hard luxury (e.g., watches and jewelry) and soft lux-
costs and risk, brand extensions can provide synergis- ury (e.g., fashion and clothing) segments of the luxury
tic effects. For example, the new product can borrow market possess a relevant business opportunity with
brand associations from the parent brand, thereby re- an overall market potential of €230 billion (Bellaiche,
ducing costs for introductory and marketing campaigns Mei-Pochtler, & Hanisch, 2010). The overall market for
(Keller, 2003; Martin, Stewart, & Matta, 2005). luxury is even larger, with a size close to €1 trillion
Brand extensions help luxury brands grow faster (Bellaiche, Mei-Pochtler, & Hanisch, 2010).
without being constrained to “organic internal growth” While many luxury brands have already extended
(Stankeviciute & Hoffmann, 2011, p. 27). Thus, the across these traditional segments of the luxury
use of brand extensions has become central to the market, some have started to address the sizeable
business model of most luxury brands, as it provides opportunity represented by extensions into nontradi-
the opportunity to leverage the most important asset tional categories. Brands such as Bulgari or Versace
of a luxury brand, that is, its brand image, to enter now offer services such as hotels under their brand
new markets across a range of categories (Kapferer, (Bulgari, 2012; Versace, 2012). Other brands go even
647
further: The offerings of Armani—one of the most ac- search makes two main contributions to the fields of
tive players in this field (McKinsey & Company, 2012)— consumer research, luxury branding, and brand exten-
nowadays range from books, furniture, and chocolates sions: First, the findings of previous studies on luxury
to restaurants, bars, and spas (Armani, 2012). Roberto brand extensions are extended by providing a frame-
Cavalli is another example of a luxury brand that has work and model to analyze the impact of important
extended its business far beyond its original core (McK- parent brand and extension category related factors
insey & Company, 2012) by offering chocolates, wine, on the extension evaluation for both luxury and non-
and vodka, as well as by running coffee bars (“The luxury brands. By considering a holistic set of value
Cavalli Caffè”) and clubs (“The Cavalli Club”) (Roberto drivers in a research design that covers comparably
Cavalli, 2013). With the use of co-branding, Prada or strong brands stemming from luxury and nonluxury
Hugo Boss even offer mobile telephones (Hugo Boss, contexts, the current study reveals extension-related
2009; Prada, 2012). Dior also markets a smartphone— differences between luxury and nonluxury brands. This
the “Dior Phone” (Dior, 2013). These nontraditional is especially relevant as previous research has shown
segments, that is, alcohol and food, travel and hotels, that luxury brands are fundamentally different from
technology, furniture and decorations, and other expe- nonluxury brands, which in the past have mainly been
riences are estimated to represent another €480 billion used in brand extension research (Lye, Venkateswarlu,
in market size for luxury (Bellaiche, Mei-Pochtler, & & Barrett, 2001). Prior research on luxury or prestige
Hanisch, 2010), and thus hold enormous growth oppor- brands has either replicated studies from different con-
tunities for luxury brands. A recent market research texts without taking into account the characteristics of
study by Bellaiche, Eirinberg Kluz, Mei-Pochtler, and the luxury brands (e.g., Lye, Venkateswarlu, & Barrett,
Wiederin (2012) also stresses a change in consumers’ 2001; Roux, 1995; Roux & Boush, 1996) or has focused
preferences “from owning to experiencing a luxury” on one particular dimension of value (e.g., Hagtvedt &
(p. 3), which underscores the importance of luxury Patrick, 2009).
brands to be active in services as well (see also Second, the current study assesses the potential of
McKinsey & Company, 2012). luxury brands to leverage their brand image to enter
While a favorable brand image might present an op- new categories by taking into account not only the effect
portunity to enter new categories, this move, however, of the parent brand on the extension (forward effect),
is not without risk. A major difference between lux- but also the impact of the extension on the parent brand
ury and nonluxury brand extensions is the challenge (reciprocal or backward effect), which represents a ma-
for luxury brands to maintain their “dream formula” jor part of the value of most luxury brands (Stegemann,
(Dubois & Paternault, 1995, p. 69) or “aura” (KPMG, 2006).
2006, p. 6), which make them so alluring for consumers.
Luxury brands face the risk that this “dream value” can
easily be destroyed through overdiffusion (Dubois & Pa-
ternault, 1995). Pierre Cardin—once a respected and LITERATURE REVIEW ON LUXURY AND
admired brand—is one such example that illustrates NONLUXURY BRAND EXTENSION
the adverse effects of extending far beyond the core (Fi- RESEARCH
nancial Post, 2008). The trade-off between accessibility
and exclusivity has thus become a fundamental strate- When it comes to brand extensions, previous research
gic challenge for luxury brands, which is, particularly, has predominantly focused on nonluxury brands. Only
relevant in the context of brand extensions and growth little research (e.g., Hagtvedt & Patrick, 2009; Monga
strategies (Keller, 2009). & John, 2010) has been done on brand extensions for
While research on brand extensions for nonluxury luxury brands so far. This is surprising because quite a
brands has produced many insights into the process few authors (e.g., Lye, Venkateswarlu, & Barrett, 2001;
of brand extension evaluation from a consumer point Monga & John, 2010; Völckner & Sattler, 2007) explic-
of view, relatively few studies have focused on the ex- itly state that the insights gained from brand exten-
tendibility of luxury brands. This is surprising since sion research in the nonluxury context cannot easily
existing studies (e.g., Park, Lawson, & Milberg, 1989) be transferred to the luxury context due to the dif-
have shown that luxury brands are more extendible ferent nature of luxury brands. For example, luxury
than nonluxury brands. Moreover, previous research brands (as opposed to nonluxury brands) are stronger
(Park, Milberg, & Lawson, 1991) has provided only on symbolic and experiential benefits (Vickers &
partial explanations for the extendibility and has not Renand, 2003).
considered reciprocal or backward effects for luxury In the context of nonluxury brand extensions, a con-
brands. These backward effects, however, can offset siderable amount of research (e.g., Aaker & Keller,
the forward effects on the extension (Pina, Iversen, & 1990; Bhat & Reddy, 2001; Völckner & Sattler, 2006)
Martinez, 2010). that has been conducted aimed at understanding which
On this background, the main objective of the cur- factors influence the success of brand extensions, which
rent research is to unveil the factors that drive the is most often assessed by consumer evaluations of the
success of brand extensions for luxury brands in com- extension, such as with regard to attitudes toward
parison to nonluxury brands. More specifically, this re- the extension (e.g., Hem, de Chernatony, & Iversen,
prestige brands, Bhat and Reddy (2001) have shown Involvement in the Extension Category
that parent brand affect positively influences affect to-
ward the extension. However, utilitarian products can In addition to brand-related and fit dimensions, the ex-
also have hedonic or emotional value (Sheth, Newman, tension category itself, that is, the consumer’s involve-
& Gross, 1991). Thus, the following hypothesis is put ment in the extension category as an expression of over-
forth: all interest and liking for a category could be expected to
have a positive effect on the evaluation of the extension.
H1b: Hedonic value positively influences the In previous studies, category involvement has mainly
been considered as a moderating variable for parent
consumer’s attitude toward the brand
brand related factors or fit by its impact on the cogni-
extension.
tive resources that the consumer invests in the informa-
tion processing (Dens & De Pelsmacker, 2010; Maoz &
Tybout, 2002). However, like the dimensions discussed
for the parent brand, product categories as a whole can
Fit between the Parent Brand create personal meaning and therefore have a differen-
and the Extension tial impact on brand extension evaluation (Laurent &
Kapferer, 1985). If the consumer has a more positive
Since most luxury brands already operate in a wide attitude toward a category, he or she might like the ex-
range of diverse categories offering products that range tension more because of the intrinsic product category
from fashion and accessories to perfumes or leather specific characteristics, which might even complement
goods, the concept of extension typicality, that is, the and alter the perceived brand equity in the new cate-
similarity of the extension to the existing product cat- gory (Czellar, 2003). These considerations lead to the
egory is difficult to apply. Thus, the current research following hypothesis:
rather focuses on overall fit that refers to whether the
extension is viewed as being legitimate for the brand H3: A consumer’s involvement in the extension cat-
(Roux, 1995). egory positively influences the consumer’s atti-
Overall fit has been found to be more important than
tude toward the brand extension.
extension typicality (Batra, Lenk, & Wedel, 2010; Bhat
& Reddy, 2001). Moreover, Roux (1995) has found pos-
itive forward effects of the overall conceptual fit on the
perceived quality of luxury brand extensions. These re-
Reciprocal Spillover Effect from the Brand
sults are also consistent with studies in nonluxury con-
texts (Aaker & Keller, 1990; Völckner & Sattler, 2006).
Extension to the Parent Brand
Hence: Prior research results have indicated that successful ex-
tensions can have a positive impact on the parent brand
H2: Fit between the parent brand and the exten- and even lead to more favorable evaluations of addi-
sion positively influences the consumer’s atti- tional extensions (Balachander & Ghose, 2003; Keller
tude toward the brand extension. & Aaker, 1992; Lane & Jacobson, 1997). Moreover,
extension strategy (Bellaiche, Mei-Pochtler, & Hanisch, level of knowledge was required for each brand. Details
2010). on the sample composition are given in Table 2. In order
At the beginning of the online survey, each respon- to justify the selection of the six brands, two manipula-
dent was randomly assigned to one of the six brands tion checks were performed. First, brand equity values
and asked about his or her involvement in luxury prod- of the six brands were compared using a scale devel-
ucts and the randomly assigned extension category. In oped by Yoo, Donthu, and Lee (2000). The analysis of
order to exclude respondents that are not familiar with variance (ANOVA) results and the corresponding pair-
the brand from the survey, a minimum requirement (an wise comparisons show that the six brands do not differ
average score of at least 3.0 on a 7-point Likert scale in brand equity (F = 1.40, p > 0.10). This finding is an
on three items measuring brand knowledge) in terms of important prerequisite for this study, as differences in
brand knowledge was defined and assessed in the sur- brand equity are an obvious alternative explanation for
vey, followed by the assessment of brand equity, value brand extension success (e.g., Keller, 2003). Second, the
dimensions, and the degree of perceived luxuriousness. degree of perceived luxuriousness was examined to ver-
Subsequently, one of the four extension stimuli (prod- ify differences between the three luxury and the three
ucts: interior design items, chocolates and pralines, and nonluxury brands. ANOVA results indicate significant
smartphones; services: hotel services; see Figure 2 for differences between the six brands (F = 42.56, p < 0.01).
an illustrative example) was presented as a short news- More importantly, the pairwise comparisons reveal sig-
paper article. After being exposed to the stimulus, the nificant differences between the luxury and nonluxury
respondents were asked to indicate parent brand atti- brands, while the differences in luxuriousness within
tude in order to assess the hypothesized effect poten- the two groups are not significant. Hence, the set of
tially induced by the extension. brands selected for this study is suitable for testing dif-
The initial sample contains 770 responses. Four re- ferences in brand extension evaluation depending on
spondents who did not provide demographic data and the degree of luxuriousness of parent brands.
another 274 who did not possess the required mini-
mum level of parent brand knowledge were excluded
Measures and Measurement Properties
from the analysis. Thus, the final dataset comprises a
total of 492 cases. The participants are roughly equally Conceptualization and items for measuring the brand
distributed across the various scenarios (see Table 1), value dimensions were developed drawing on prior
since brands were assigned at random to control for research in the brand equity and luxury brand equity
person-related effects and since a specified minimum literature, using multi-item 7-point Likert scales with
Table 2. Sample Composition. measured with one item were included in the model.
Frequency
An overview of the scales used in the study is given in
Table 3.
abs % Concerning measurement reliability and validity, it
Gender Female 221 44.9 can be noted that the coefficient alpha is greater than
Male 271 55.1 0.7 for all examined constructs, a threshold generally
Age <25 21 4.3 proposed in the literature (Nunnally, 1978). Also, com-
26–40 118 24.0 posite reliabilities (CR) are larger than 0.6 for all con-
41–60 260 52.8 structs (Bagozzi & Yi, 1988). Discriminant validity was
>60 85 17.3 assessed using the criterion proposed by Fornell and
No answer 8 1.6
Larcker (1981). The criterion was met since the average
Income Below 40,000 EUR 184 37.4 variance extracted (AVE) by each construct exceeded
40,000–80,000 EUR 202 41.1 the squared correlations between all pairs of constructs.
80,001–120,000 EUR 51 10.4
Therefore, reliability and validity of the constructs in
Above 120,000 EUR 12 2.4
this study are within acceptable boundaries and the
No answer 43 8.7
proposed links in the conceptual model can be tested
(see also Table 4).
positive relationship between attitude toward the ex- emphasized in the literature on brand extension in gen-
tension and attitude toward parent brand is found to eral (Roux, 1995; Völckner & Sattler, 2006), the magni-
be negatively moderated by brand luxuriousness (β = tude of the effect leads to the assumption that extension
−0.11, p < 0.05), confirming H6 (see also Table 5 for all success hardly can be reached if extension fit is not or
results). only partially given. Similarly, category involvement is
of general importance in terms of consumer’s attitude
toward a brand that expands beyond its core business.
DISCUSSION, IMPLICATIONS, AND Besides these industry- and consumer-related ef-
FUTURE RESEARCH fects, the results empirically confirm the differen-
tial role of basic and additional benefits in explain-
Remarkably, the predominant driver of brand exten- ing extendibility of luxury and nonluxury brands.
sion success is not related to the parent brand, but is Thereby, functional value is—in general—identified
represented by overall extension fit. While the predom- as being important for both luxury and nonlux-
inant role of fit as a driver of extension success has been ury brands’ extension capabilities. Functional value,
1. Functional Value
2. Hedonic Value 0.78
3. Prestige Value 0.65 0.77
4. Affiliation Value 0.60 0.79 0.87
5. Uniqueness Value 0.68 0.73 0.88 0.81
6. Attitude Toward Extension 0.57 0.64 0.64 0.66 0.59
7. Overall Fit 0.49 0.55 0.56 0.61 0.54 0.85
8. Attitude Toward Parent Brand (post-extension) 0.81 0.86 0.73 0.73 0.72 0.68 0.59
9. Involvement Luxury Brands 0.45 0.55 0.57 0.62 0.51 0.47 0.43 0.55
10. Category Involvement 0.38 0.42 0.40 0.42 0.32 0.56 0.51 0.44 0.48
AVE 0.82 0.89 0.84 0.84 0.75 0.91 0.80 0.91 0.81 0.86
Note: AVE = average variance extracted.