RAVIRAJ VARMA

raviraj.varma@jupiter-analytics.com

Professional Synopsis
A dynamic, team spirited, and performance driven professional, having 7.5 years of rich
experience in IT Field. An IBM Optim Certified Professional with excellent communication
and interpersonal skills. A self-driven individual who possess a vibrant and customer focused
attitude. Currently associated with Tata consultancy Services as an Incident Manager and
System Engineer, deputed at Thane, responsible for high priority Incidents, Application
Monitoring, preparing reports, collecting RCA’s, account for meeting SLA’s and driving the
call for high priority issue to fix the issue at the earliest with minimum disruption, Ability to
drive and implement new ideas and automation of manual task to reduce the manual efforts.

Objective
Seeking a better & responsible position in an organization that provides me an opportunity to
enhance my personal and professional skills in conjunction with goals and objectives of an
organization

Primary Skills
• IT Service Management.
• Application Support Lead.

Trainings Delivered
 IBM InfoSphere Optim Solutions for Distributed Platforms (v11.3) Trainocate,
Vietnam
 InfoSphere Optim Test Data Management and Data Masking on z/OS Trainocate,
Vietnam
 Datastage Essentials training at MphasisEmphasis, Banglore
 Datastage Advanced training at Tech Mahindra, Hyderabad
 Server Administrator at Trainocate, Vietnam
 Datastage Administration web based training for US and Canada clients: Tek Class
 Data Warehouse concepts training for KNPC
 Real time data warehousing using IBM datastage
IT Skills
Operating System: Windows XP/7.
Mail Clients: IBM Lotus Notes, Microsoft Outlook.
ITIL Process/Process: Incident Management, Access Management
Ticketing Tools: Drive IT, ITSM
Technology: Data stage, BO, UNIX, and SQLDB2.

Academic Qualification
2008 HSC, Raigad Military School, Mahad, Raigad.
2011 Bachelor of Information (BSc-IT) from KG Mittal College, Mumbai.

Work Experience
• Oct 2016 till date working with Jupiter Analytics as Team Lead.
• Since May’2012-Oct 2016 Tata Consultancy Services, Thane. Worked- as an Incident
Manager and Application Support Lead.
• Nov’2011 – May’2012 in Stream Global Services as Technical Support Analyst.

Work Experience
Organization: Jupiter Analytics PVT. LTD.
Client: Kuwait Oil Company
Position Held: Delivery Expert (IBM OPTIM)
Duration: May 2017 to Jan 2018
Apr 2018 to Oct 2018

Primary Responsibility:
• Implement Enterprise Data Management using IBM Info Sphere Optim tool for Test
Data Management(TDM) and Data Growth Solutions.
• Gather requirements for Test Data Management and Data Archival.
• Create OPTIM Directories and DB Aliases for Oracle, SQL Server, Teradata
databases.
• Work with relational databases installed on Oracle RAC and SQL Server Clusters and
Teradata.
• Derive database relations using Optim Discovery.
 • Create OPTIM access definitions, Archive requests, Extract Requests, Table
Mappings and Columns Mappings and apply Data Masking function
• Responsible for driving client meetings and discussions
• Responsible for creating\reviewing ETL jobs
• Responsible for developing jobs from different source systems
• Responsible to resolve issues in the existing jobs created

Client: Kuwait Gulf Oil Company

Primary Responsibility:
• Responsible for data warehouse design and Data Modelling
• Create OPTIM Directories and DB Aliases for Oracle, SQL Server, Teradata
databases.
• Responsible for driving client meetings and discussions.
• Responsible for creating\reviewing ETL jobs.

Work Experience
Organization: Tata Consultancy Services
Client: Fiat-Chrysler Automobiles
Position Held: Incident Manager\Application Support Lead
Duration: Jan’ 2014 to till date

Primary Responsibility:
 Responsible for handling all the queries related to Sales
 Implementing Data Growth Solutions and Marketing area
 Handling the client calls during important client meetings and discussions.
 Modified of ETL packages Data Archiving using DataStage 11.3 to load the data IBM
Optim.
 Configured development and QA environments to meet Data Privacy, Data Masking
and Data Sub-setting requirements using IBM Infosphere Optim Test Data
Management (TDM) services.
 Excellent backend skills in creating SQL objects like Tables, Stored Procedures,
Views, Indexes, Triggers, Rules, Defaults, and functions.
 Has very good experience in complete Information Life cycle including Data
Analysis, Database Design, Data Mapping, Conversion and Data Load.
  Implement Enterprise Data Management using IBM Info Sphere Optim tool for Test
Data Management(TDM) and Data Growth Solutions.
 Gather requirements for Test Data Management and Data Archival.
 Create OPTIM Directories and DB Aliases for Oracle, SQL Server, Teradata
databases.
 Work with relational databases installed on Oracle RAC and SQL Server Clusters and
Teradata.
 Derive database relations using Optim Discovery.
 Create OPTIM access definitions, Archive requests, Extract Requests, Table
Mappings and Columns Mappings and apply Data Masking functions.
 Create OPTIM Extract / Archive, Convert, Insert, Compare and Load requests based
on the masking requirements.
 Worked closely with data architects and database administrators to understand and
configure OPTIM and database relationships.
 Provide an easy-to-use, highly consumable and reusable process for users and test
practitioners to obtain
 Testing data that is complete and accurate. Worked with Optim Support team to
resolve data issues with complex data types and provide workaround solutions.
 Responsible for scheduling and automation of OPTIM Extract, Convert and Load
jobs.
 Developed several basic UNIX Shell scripting to Automate ETL and other processes.
 Developed several automated processes to reduce manual efforts.
 Part of migration team in Chrysler and provided extended support for migrating the
applications from Data stage 8.5 to 11.3.

Secondary Responsibility:
 Record and classify received Incidents and undertake an immediate effort in order to
restore a failed/interrupted Service as quickly as possible
 Responsible for driving the bridge call opened for high priority incidents.
 Responsible for assigning incidents to correct application owner/group
 Ensure that all Incidents assigned to their Support Groups are resolved and the service
is restored
 Keep users informed about their Incidents’ status at agreed intervals
 Associate Incidents with other records (i.e. Incidents, Changes, Problems, and
KEDB’s.)
 Provide first-line investigation and diagnosis of all Incidents and Service Requests.
 Sharing the status report on daily basis to business users and higher management.
 Follow up with application owner for updates on aged incidents and track them to
closure.
 Escalate Incidents at risk of breaching Service Level Agreement to the project
Manager.
 Identify potential problems and/or increasing trend of repetitive Incidents.
 Responsible for collecting\performing RCA on P1 and P2 incidents.
  Responsible for closely monitoring the disk space utilization.
 Responsible for working with database team to resize the table spaces and Index
spaces.

Organization: Tata Consultancy Services

Primary Responsibility:
• Access Management for the entire General Motors group.
• Responsible for Quality check for the entire General Motors group
• To check if the all the production servers are up.
• Adding / Updating / Deleting of Schema's in Monitoring DB tool
• To check if Alerts are properly generated and sent to proper process area.
• Updating / Adding/ Deleting a Scheduler of Schema's on server.
• Running queries on SQL database to check if files are properly processed
• Clearing Sev 2 ticket and Exception from dashboard for GME Exchange ( Process
Area)
• Adding servers or schema's to maintenance on request of SME's
• Clearing Disk Space for process area (If Cross more than 85%)
• Preparing reports for Other Process Area.

Organization: Stream Global Services

Primary Responsibility:
• This was a Voice Technical support helpdesk & operates 24x7. This Helpdesk Unit
provides technical support for HP Customers for US, Canada. Primary responsibility was to
provide hardware, network and software support.
• Provide on call support to HP user for all the issue related HP notebooks.
• Responsible for tracking the issue till resolution.
• Responsible to following up on escalated/scheduled calls.
• Responsible for quality check for sample ticket numbers.
• Responsible for meeting the SLA’s and achieving all the set parameter