Hitachi SNMP Agent: User Guide
Hitachi SNMP Agent: User Guide
Hitachi SNMP Agent: User Guide
User Guide
MK-94HM8015-05
October 2016
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2
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Contents
Preface................................................................................................. 5
Intended audience................................................................................................... 6
Product version........................................................................................................6
Release notes.......................................................................................................... 6
Changes in this revision............................................................................................6
Referenced documents............................................................................................. 6
Document conventions............................................................................................. 7
Conventions for storage capacity values.....................................................................8
Accessing product documentation............................................................................. 9
Getting help.............................................................................................................9
Comments...............................................................................................................9
1 Introduction....................................................................................11
SNMP Manager overview........................................................................................ 12
How SNMP works............................................................................................. 12
Management Information Base overview............................................................ 13
SNMP Agent configuration...................................................................................... 13
SNMP Agent overview.............................................................................................14
SNMP traps...................................................................................................... 15
SNMP Agent operations.....................................................................................15
SNMP Agent reported errors.............................................................................. 16
Component status information from SNMP Manager................................................. 16
2 Using SNMP....................................................................................19
Editing alert settings...............................................................................................20
Managing SNMP trap notification............................................................................. 20
Adding trap notification for SNMP v1 and v2c......................................................21
Adding trap notification for SNMP v3.................................................................. 22
Changing trap notification for SNMP v1 and v2c.................................................. 24
Changing trap notification for SNMP v3.............................................................. 25
Deleting SNMP trap notification..........................................................................26
Managing SNMP request authentication................................................................... 27
Adding request authentication for SNMP v1 and v2c............................................27
Adding request authentication for SNMP v3........................................................ 29
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Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Changing request authentication for SNMP v1 and v2c........................................ 30
Changing request authentication for SNMP v3.....................................................31
Deleting SNMP request authentication................................................................33
Testing SNMP trap reports.......................................................................................34
5 Troubleshooting.............................................................................. 63
Getting help...........................................................................................................64
Solving SNMP problems.......................................................................................... 64
Glossary..............................................................................................65
Index..................................................................................................69
4
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Preface
This document describes and provides instructions for using the SNMP Agent
on VSP Gx00 models and VSP Fx00 models.
Please read this document carefully to understand how to use this product,
and maintain a copy for reference purposes.
□ Intended audience
□ Product version
□ Release notes
□ Referenced documents
□ Document conventions
□ Getting help
□ Comments
Preface 5
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Intended audience
This document is intended for system administrators, Hitachi Data Systems
representatives, and authorized service providers who install, configure, and
operate VSP Gx00 models and VSP Fx00 models.
Product version
This document revision applies to:
• Firmware 83-04-0x or later
• SVOS 7.0 or later
Release notes
Read the release notes before installing and using this product. They may
contain requirements or restrictions that are not fully described in this
document or updates or corrections to this document. Release notes are
available on Hitachi Data Systems Support Connect: https://
knowledge.hds.com/Documents.
Referenced documents
• Hitachi Command Suite User Guide, MK-90HC172
• Command Control Interface User and Reference Guide, MK-90RD7010
• System Administrator Guide, MK-94HM8016
6 Preface
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Document conventions
This document uses the following terminology conventions:
Convention Description
Convention Description
Bold • Indicates text in a window, including window titles, menus, menu options,
buttons, fields, and labels. Example:
Click OK.
• Indicates emphasized words in list items.
Italic • Indicates a document title or emphasized words in text.
• Indicates a variable, which is a placeholder for actual text provided by the
user or for output by the system. Example:
pairdisplay -g group
(For exceptions to this convention for variables, see the entry for angle
brackets.)
Monospace Indicates text that is displayed on screen or entered by the user. Example:
pairdisplay -g oradb
Preface 7
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Icon Label Description
WARNING Warns the user of a hazardous situation which, if not avoided, could
result in death or serious injury.
Logical capacity values (for example, logical device capacity) are calculated
based on the following values:
Open-systems:
• OPEN-V: 960 KB
• Others: 720 KB
1 KB 1,024 (210) bytes
1 MB 1,024 KB or 1,0242 bytes
1 GB 1,024 MB or 1,0243 bytes
1 TB 1,024 GB or 1,0244 bytes
1 PB 1,024 TB or 1,0245 bytes
8 Preface
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Logical capacity unit Value
Getting help
Hitachi Data Systems Support Connect is the destination for technical support
of products and solutions sold by Hitachi Data Systems. To contact technical
support, log on to Hitachi Data Systems Support Connect for contact
information: https://support.hds.com/en_us/contact-us.html.
Comments
Please send us your comments on this document to doc.comments@hds.com.
Include the document title and number, including the revision level (for
example, -07), and refer to specific sections and paragraphs whenever
possible. All comments become the property of Hitachi Data Systems
Corporation.
Thank you!
Preface 9
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
10 Preface
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
1
Introduction
This chapter provides an overview of the SNMP implementation for
monitoring Hitachi Virtual Storage Platform G200, G400, G600, G800 and
Hitachi Virtual Storage Platform F400, F600, F800 storage systems, including
the agent and management functions.
Introduction 11
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
SNMP Manager overview
SNMP Manager is installed in the network management station. It collects
and manages information from SNMP agents installed in the managed
devices on the network.
When an SNMP manager polls an agent, the following dialogue takes place:
12 Introduction
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
• An SNMP Manager sends a request packet to an SNMP Agent, which
requests data regarding the status of the managed node.
• The SNMP Agent sends a response packet back to the SNMP Manager.
• SNMP uses the TCP/IP User Datagram Protocol (UDP). If the SNMP Agent
does not respond within a specified time period, the SNMP Manager re-
sends the request packet. That time period is set by the system
administrator, taking into account the network traffic and operation policy.
• If an SNMP Agent again does not respond to the resent packet, the SNMP
Manager assumes that an error has occurred. Depending on the times set
for polling and response, this dialogue can take several seconds.
For details about the MIB definition file of NAS modules, see the Server and
Cluster Administration Guide.
The SNMP Agent communicates with the SNMP manager through the LAN
between the storage system and the SNMP manager.
Note: If you cannot input two or more MIB definition files for USP, USP
V/VM, VSP, VSP G1000, VSP Gx00 models, or VSP Fx00 models because of
the specifications of the SNMP manager software, use the MIB definition files
for VSP Gx00 models or VSP Fx00 models. Error reports include storage
system nicknames, which can be used to identify each storage system.
Introduction 13
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
The following figure illustrates the SNMP environment.
The SNMP Agent reports disk storage system failures to the manager using
the SNMP trap function.
14 Introduction
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
SNMP traps
An SNMP Agent reports storage system errors to the SNMP Manager using
the SNMP trap function.
When an error occurs, the SNMP Agent issues an SNMP trap to the SNMP
Manager that includes the product number, nickname, reference code,
component where the failure occurred, failure date and time, and detailed
information about the failure.
The following table lists the types of events that trigger an SNMP Agent trap.
Events Description
Operation Description
If you use SNMP version 3 in VSP G400, G600, G800 with NAS modules,
specify VSPGx00 (fixed) as the context name when obtaining a MIB.
For details about obtaining MIBs of NAS modules and VSP G400, G600, G800
storage systems with NAS modules, see Example object identifier system on
page 38
Introduction 15
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
SNMP Agent reported errors
Several different types of errors can be reported when GET REQUEST,
GETNEXT REQUEST, and GETBULK REQUEST operations are sent to an SNMP
Agent.
The following table describes the errors that can be reported and suggests
corrective action.
The following table lists the components for which the status can be
obtained.
The following table lists the status of storage system components, as well as
the trap report functions.
16 Introduction
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Status Description
Introduction 17
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
18 Introduction
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
2
Using SNMP
This chapter describes how to use Hitachi Command Suite to manage alert
settings, SNMP trap notification, and SNMP request authentication, and how
to test SNMP trap reports.
Using SNMP 19
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Editing alert settings
This topic describes how to set the Edit Alert Settings. If NAS modules are
installed in your storage system, specify the alert notification settings in both
the maintenance utility and NAS Manager. For details on how to configure
NAS Manager, see the User Guide for your storage system.
For more information, see the Set Up Alert Notifications window in the
System Administrator Guide .
Procedure
20 Using SNMP
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Adding trap notification for SNMP v1 and v2c
Follow this procedure to procedure to add IP addresses and communities to
trap notification for SNMP versions v1 and v2c.
For more information, see the Add Sending Trap Setting window in the
System Administrator Guide .
Procedure
You can enter up to 180 letters, numbers, and symbols, except the
following:
" \ ; : , * ? < > | / ^ & % '
Using SNMP 21
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
• If you use an existing IP address, uncheck the New check box. Select
an existing IP address from the pull-down menu.
Note: Any IP address that has all values set to zero (0) cannot be
specified for IPv4 and IPv6. The IPv6 address is specified by
entering eight hexadecimal numbers that are separated by colons
(:) using a maximum of 4 digits from zero (0) to FFFF inclusive.
The default form of the IPv6 address can be specified.
9. Click OK.
The IP address and community you entered are added to the Registered
Sending Trap Settings table.
10. Confirm the settings, and then click Apply.
For more information, see the Add Sending Trap Setting window in the
System Administrator Guide .
Procedure
22 Using SNMP
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
5. Under SNMP Version, select v3.
6. Under Registered Sending Trap Settings, click Add.
7. In the Add Sending Trap Setting window, under Send Trap To, select
IPv4 or IPv6 and enter an IP address.
Note: Any IP address that has all values set to zero (0) cannot be
specified for IPv4 and IPv6. The IPv6 address is specified by
entering eight hexadecimal numbers that are separated by colons
(:) using a maximum of 4 digits from zero (0) to FFFF inclusive.
The default form of the IPv6 address can be specified.
Note: If you use a user name that has already been specified for
Sending Trap Setting or Request Authentication Setting,
specify the same settings for the following options that were
specified for that name. Otherwise, SNMP traps might not be sent
correctly.
• Authentication
• Authentication - Protocol
• Authentication - Password
• Encryption
• Encryption - Protocol
• Encryption - Key
Using SNMP 23
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Changing trap notification for SNMP v1 and v2c
This topic describes the procedure to change the IP addresses and
communities for trap notification for SNMP versions v1 and v2c.
For more information, see the Change Sending Trap Setting window in the
System Administrator Guide .
Procedure
You can enter up to 180 letters, numbers, and symbols, except the
following:
" \ ; : , * ? < > | / ^ & % '
24 Using SNMP
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
• If you delete an IP address from Send Trap to, click the - button to
delete the IP address.
9. Click OK.
The IP address and community that you entered are changed to the
Registered Sending Trap Settings table.
10. Confirm the settings, and then click Apply.
For more information, see the Change Sending Trap Setting window in the
System Administrator Guide .
Procedure
Note: Any IP address that has all values set to zero (0) cannot be
specified for IPv4 and IPv6. The IPv6 address is specified by
entering eight hexadecimal numbers that are separated by colons
(:) using a maximum of 4 digits from zero (0) to FFFF inclusive.
The default form of the IPv6 address can be specified.
Using SNMP 25
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
8. Under User Name, enter a user name.
Note: If you use a user name that has already been specified for
Sending Trap Setting or Request Authentication Setting,
specify the same settings for the following options that were
specified for that name. Otherwise, SNMP traps might not be sent
correctly.
• Authentication
• Authentication - Protocol
• Authentication - Password
• Encryption
• Encryption - Protocol
• Encryption - Key
26 Using SNMP
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
For more information, see the Set Up Alert Notifications window in the
System Administrator Guide .
Procedure
Procedure
Using SNMP 27
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
b. Expand the target storage system, and then select Maintenance
Utility.
c. In the Maintenance Utility window, select Administration > Alert
Notifications.
In Device Manager - Storage Navigator:
a. Display the Device Manager - Storage Navigator main window.
b. From the Maintenance Utility menu, select Alert Notifications.
2. In the Alert Notifications window, click Set Up.
3. In the Set Up Alert Notifications window, select the SNMP tab.
4. Under SNMP Agent, click Enable.
5. Under SNMP Version, select v1 or v2c.
6. Under Registered Request Authentication Settings, click Add.
7. In the Add Request Authentication Setting window, under
Community, complete one of the following:
• If you add a new community, check the New check box, and then
enter a community name.
• If you select an existing community, uncheck the New check box, and
then select from the list of existing community names.
You can enter up to 180 letters, numbers, and symbols, except the
following:
" \ ; : , * ? < > | / ^ & % '
Note: Any IP address that has all values set to zero (0) cannot be
specified for IPv4 and IPv6. The IPv6 address is specified by
entering eight hexadecimal numbers that are separated by colons
(:) using a maximum of 4 digits from zero (0) to FFFF inclusive.
The default form of the IPv6 address can be specified.
28 Using SNMP
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
9. Click OK
The community and IP address that you entered are added to the
Registered Request Authentication Settings table.
10. Confirm the settings, and then click Apply.
Procedure
Note: If you use a user name that has already been specified for
Sending Trap Setting or Request Authentication Setting,
specify the same settings for the following options that were
specified for that name. Otherwise, SNMP traps might not be sent
correctly.
• Authentication
• Authentication - Protocol
• Authentication - Password
Using SNMP 29
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
• Encryption
• Encryption - Protocol
• Encryption - Key
Procedure
30 Using SNMP
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
In Device Manager - Storage Navigator:
a. Display the Device Manager - Storage Navigator main window.
b. From the Maintenance Utility menu, select Alert Notifications.
2. In the Alert Notifications window, click Set Up.
3. In the Set Up Alert Notifications window, select the SNMP tab.
4. Under SNMP Agent, click Enable.
5. Under SNMP Version, select v1 or v2c.
6. Under Registered Request Authentication Settings, select an
authentication setting that you want to change and then click Change.
7. In the Change Request Authentication Setting window, under
Community, enter a community name.
You can enter up to 180 letters, numbers, and symbols, except the
following:
" \ ; : , * ? < > | / ^ & % '
Note: Any IP address that has all values set to zero (0) cannot be
specified for IPv4 and IPv6. The IPv6 address is specified by
entering eight hexadecimal numbers that are separated by colons
(:) using a maximum of 4 digits from zero (0) to FFFF inclusive.
The default form of the IPv6 address can be specified.
9. Click OK.
The community and IP address that you entered are changed to the
Registered Request Authentication Settings table.
10. Confirm the settings, and then click Apply.
Using SNMP 31
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Before you begin
Procedure
Note: If you use a user name that has already been specified for
Sending Trap Setting or Request Authentication Setting,
specify the same settings for the following options that were
specified for that name. Otherwise, SNMP traps might not be sent
correctly.
• Authentication
• Authentication - Protocol
• Authentication - Password
• Encryption
• Encryption - Protocol
• Encryption - Key
32 Using SNMP
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Do not use a space at the beginning or end of the name.
8. Under Authentication, select whether to Enable or Disable
authentication.
If you select Enable, complete the following steps:
a. For Protocol, select an authentication type.
b. If you change your password, check the Change Password
checkbox, and then enter a password.
9. Under Encryption, select whether to Enable or Disable encryption.
If you select Enable, complete the following steps:
a. For Protocol, select an encryption type.
b. If you change a key, check the Change Key checkbox, and then enter
a key.
c. For Re-enter Key, enter the same key for confirmation.
10. Click OK.
The user you entered is changed to the Registered Request
Authentication Settings table.
11. Confirm the settings, and then click Apply.
You must have the Storage Administrator (the Initial Configuration) role to
perform this task.
For more information, see the Set Up Alert Notifications window in the
System Administrator Guide .
Procedure
Using SNMP 33
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
5. Under SNMP Version, select your SNMP version.
6. Under Registered Request Authentication Settings, select one or
more specific combinations of IP address and community or user, and
then click Delete.
7. Confirm the settings, and then click Apply.
Procedure
34 Using SNMP
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
3
SNMP supported MIBs
This chapter describes the standard and extension MIB specifications, and
trap configuration.
If you obtain the information with the GetRequest command, access the MIB
by using the product number of the device as an index.
.1.3.6.1.4.1.116.5.11.4.1.1.6.1.2.
The SNMP trap information that is output depeneds on whether the VSP
G400, G600, G800 storage system includes NAS modules. For details about
SNMP traps of NAS modules, see the Server and Cluster Administration
Guide.
The following table describes the SNMP Agent extension trap types.
For details about types of traps for NAS modules, see the Server and Cluster
Administration Guideq.
The following table lists MIBs and indicates whether they are supported.
oim group
transmission group
snmp group
Extension MIB hitachi(116) Supported1 Supported1
Notes:
1. The maintenance utility responds.
2. The NAS unified firmware responds.
sysObjectID This is the product identification Fixed value. See Example object identifier
{system 2} number. system on page 38.
1.3.6.1.4.1.116.5.11.4.1.1
sysUpTime An accumulated time from an Unit: 100 ms
{system 3} SNMP agent.
sysContact A manager who manages an Maximum 180 characters in an ASCII
{system 4} agent or a contact address. characters string. Input by a user from an
SNMP setting window.*
sysName The name of an agent manager Maximum 180 characters in an ASCII
{system 5} characters string. Input by a user from an
SNMP setting window.*
sysLocation An agent setup location. Maximum 180 characters in an ASCII
{system 6} characters string. Input by a user from an
SNMP setting window.*
sysService Value indicating a service. Fixed value 76 (decimal)
{system 7}
*The following symbols cannot be used: \ , / : ; * ? " < > | & % ^
raidExMibName OBJECT-TYPE
SYNTAX DisplayString
ACCESS read-only
STATUS mandatory
DESCRIPTION "product name."
::={ raidExMibRoot 1 }
raidExMibVersion
raidExMibVersion indicates the maintenance utility firmware version.
raidExMibVersion OBJECT-TYPE
SYNTAX DisplayString
ACCESS read-only
STATUS mandatory
DESCRIPTION "GUM firmware version."
::= { raidExMibRoot 2 }
raidExMibAgentVersion
raidExMibAgentVersion indicates the internal version of the extension MIB.
raidExMibAgentVersion OBJECT-TYPE
SYNTAX DisplayString
ACCESS read-only
STATUS mandatory
DESCRIPTION "Extension agent version."
::= { raidExMibRoot 3 }
raidExMibRaidListTable
raidExMibRaidListTable indicates the storage system.
The following table lists the information displayed for each storage system
Mounted
Name Type Description Attribute
value
raidExMibDKCHWTable
raidExMibDKCHWTable indicates the status of the storage system
components.
The following table lists the information displayed for each storage system
component.
::=raidExMibDKCHWEntry(1)
dkcHWProcessor INTEGER Status of processor. See Note read-only
::=raidExMibDKCHWEntry(2)
dkcHWCSW INTEGER Status of internal star. See Note read-only
::=raidExMibDKCHWEntry(3)
dkcHWCache INTEGER Status of cache. See Note read-only
::=raidExMibDKCHWEntry(4)
dkcHWSM INTEGER This value is unused. See Note read-only
::=raidExMibDKCHWEntry(5)
dkcHWPS INTEGER Status of power supply. See Note read-only
::=raidExMibDKCHWEntry(6)
dkcHWBattery INTEGER Status of battery. See Note read-only
::=raidExMibDKCHWEntry(7)
dkcHWFan INTEGER Status of fan. See Note read-only
::=raidExMibDKCHWEntry(8)
dkcHWEnvironment INTEGER Information of an See Note read-only
operational environment.
::=raidExMibDKCHWEntry(9)
Note:
The status of each component is a single digit which shows the following:
1: Normal.
The following table lists the information displayed for each disk device
component.
::=raidExMibDKUHWEntry(2)
dkuHWFan INTEGER Status of fan. See Note read-only
::=raidExMibDKUHWEntry(3)
dkuHWEnvironment INTEGER Status of environment See Note read-only
monitor.
::=raidExMibDKUHWEntry(4)
dkuHWDrive INTEGER Status of drive. See Note read-only
::=raidExMibDKUHWEntry(5)
Note:
The status of each component is a single digit which shows the following:
1: Normal.
raidExMibTrapListTable
raidExMibTrapListTable shows the history of the failure traps.
The following table lists the information displayed for each failure.
::=raidExMibTrapListEntry
(3)
eventListREFCODE DisplayStri Reference code 6 characters read-only
ng (index).
::=raidExMibTrapListEntry
(4)
eventListData DisplayStri Date when the yyyy/mm/dd read-only
ng failure occurred.
::=raidExMibTrapListEntry (10 characters)
(5)
eventListTime DisplayStri Time when the hh:mm:ss read-only
ng failure occurred.
::=raidExMibTrapListEntry (8 characters)
(6)
eventListDescription DisplayStri Detailed 256 characters read-only
ng information about maximum
::=raidExMibTrapListEntry the failure.
(7)
dd 2x xx GAD for this volume was suspended Failure with SERIOUS Yes
(Due to an internal error condition paired
detected) volumes
dd 3x xx Status of the P-VOL was not Failure with SERIOUS Yes
consistent with the S-VOL paired
volumes
de e0 xx Quorum Disk Restore Drive SERVICE Yes
de f0 xx Quorum Disk Blocked Drive SERIOUS Yes
df 6x xx Drive port temporary error(Drive Drive SERVICE Yes
path: Boundary 0)2
df 7x xx Drive port temporary error(Drive Drive SERVICE Yes
path: Boundary 1)2
df 8x xx Drive port blockade(Drive path: Drive MODERATE Yes
Boundary 0)2
df 9x xx Drive port blockade(Drive path: Drive MODERATE Yes
Boundary 1)2
df ax xx LDEV blockade(Path 0 / Drive port Drive SERIOUS Yes
blockade)2
df bx xx LDEV blockade(Path 1 / Drive port Drive SERIOUS Yes
blockade)2
df cx xx Drive Link Rate Abnormality (Path Drive SERVICE Yes
0)2
df dx xx Drive Link Rate Abnormality (Path Drive SERVICE Yes
1)2
df fx xx Response late Drive2 Drive SERVICE Yes
1. If you select All for Notification Alert in the Set Up Alert Notifications window, the SNMP
agent reports all SIMs. If you select Host Report, the SNMP agent reports only SIMs that
perform the host report.
2. xxx: The right-hand digit of SIM 23 and both digits of SIM 13 can be converted to the number
of the drive box and drive where the error occurred. For details, see Obtaining drive box and
drive numbers on page 61.
Procedure
1. Combine the right-hand digit of SIM 23 and both digits of SIM 13 form a
three-digit hexadecimal number.
2. Convert the number in step 1 to decimal.
For example, A9E in hexadecimal is 2,718 in decimal.
3. Divide the the number in step 2 by 64. The quotient is the drive box
number and the remainder is the drive number.
Examples
The following table provides examples of trap reference codes and their
corresponding drive box and drive numbers.
Decimal value / 64
Hexadecimal Decimal Drive box
Drive number
trap value value number
Quotient Remainder
□ Getting help
Troubleshooting 63
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Getting help
If you have difficulty with any of the procedures included in this document, or
if a procedure does not provide the answer or results you expect, please
contact customer support.
Solutions:
• Add an IP address and community or user.
(See Adding request authentication for SNMP
v1 and v2c on page 27 or Adding request
authentication for SNMP v3 on page 29.)
• Restore GUM.
• Contact your network administrator.
Trap cannot be received. Causes:
• An SNMP Manager IP address and community
or user have not been added.
• GUM failure occurred.
• A network environment error occurred.
Solutions:
• Add an IP address and community or user.
(See Adding trap notification for SNMP v1
and v2c on page 21 or Adding trap
notification for SNMP v3 on page 22.)
• Enable a license.
• Restore GUM.
• Contact your network administrator.
64 Troubleshooting
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Glossary
C
community name
An SNMP entity in which up to 32 names and up to 32 IP addresses can
be registered.
E
extension trap
An error message generated by a third-party node and sent to the SNMP
agent.
F
failure trap
An error message that indicates a problem within a managed node.
I
IPv4
Internet Protocol, Version 4
IPv6
Internet Protocol, Version 6
M
managed device
A network node on which the SNMP Agent software is installed. Using the
agent, managed devices exchange node-specific information with the
SNMP management software.
Glossary 65
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
managed node
See managed device.
MIB
See management information base.
S
Simple Network Management Protocol (SNMP)
An industry-standard protocol that is used to manage and monitor
network-attached devices for conditions that warrant administrative
attention. The devices can include disk devices, routers, and hubs. SNMP
uses Simple Gateway Management Protocol (SGMP) to manage TCP/IP
gateways.
SNMP
See Simple Network Management Protocol.
SNMP Agent
Software that is installed on the maintenance utility and responds to
queries from SNMP Manager.
SNMP Manager
Software that is installed on the network management station that
collects and manages information from SNMP agents installed in the
managed devices on the network.
SNMP trap
An event generated by an SNMP agent from the managed resource that
communicates an event, such as an error or failure.
U
UDP
See user datagram protocol.
66 Glossary
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
user datagram protocol (UDP)
Software that requests data regarding the status of a managed node.
Glossary 67
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
68 Glossary
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Index
A errors
access mode REQUEST operation 16
MIB 38 SNMP Agent, reported by 16
adding extension trap
request authentication for SNMP v1 and v2c 27 supported types 36
request authentication for SNMP v3 29 extension traps
trap notification for SNMP v1 and v2c 21 protocol data unit 36
trap notification for SNMP v3 22
alerts
editing settings 20 F
architecture failure
SNMP environment 13 SNMP trap reference codes 48
trap report 36
C
changing H
request authentication for SNMP v1 and v2c 30 help
request authentication for SNMP v3 31 getting support 64
trap notification for SNMP v1 and v2c 24
trap notification for SNMP v3 25
codes
SNMP failure trap reference 48 I
cold trap function, troubleshooting 64 interaction
components SNMP Manager and SNMP Agent 12
storage system 16 introduction 11
configuration
extension MIB 39
SNMP Agent 13 M
configuring Management Information Base
alert settings 20 overview 13
MIB
access mode 38
D configuration
definition files, trouble inputting 64 MIB 38
deleting extension configuration 39
SNMP request authentication 33 extension specifications 39
SNMP trap notification 26 mounting specifications 39
object identifier system 38
overview 13
raidExMibAgentVersion 41
E raidExMibDkcCount 42
editing raidExMibDKCHWTable 42
alert settings 20 raidExMibDKUHWTable 44
environment raidExMibName 41
SNMP 13
Index 69
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
raidExMibRaidListTable 42 failure trap reference codes 48
raidExMibTrapListTable 44 interaction of manager and agent 12
raidExMibVersion 41 overview 12
supported types 37 traps 14, 15
MIB definition files, trouble inputting 64 SNMP Agent
mounting configuration 13
MIB specifications 39 environment 13
system groups 39 errors reported 16
operations, types of 15
overview 14
traps 15
O
SNMP Manager
objects
components, status of 16
identifier system 38
environment 13
operations
overview 12
REQUEST 16
status of components 16
SNMP Agent 15
specifications
overview
extension MIB 39
Management Information Base 13
MIB mounting 39
MIB 13
status
Simple Network Management Protocol 12
storage system components 16
SNMP 12
support
SNMP Agent 14
getting help 64
SNMP Manager 12
system groups
mounting 39
P
PDU 36
T
protocol data unit 36
testing
SNMP trap report 34
trap notification
R deleting 26
raidExMibAgentVersion 41 traps
raidExMibDkcCount 42 failure report 36
raidExMibDKCHWTable 42 SNMP 14
raidExMibDKUHWTable 44 SNMP Agent 15
raidExMibName 41 SNMP failure reference codes 48
raidExMibRaidListTable 42 SNMP v1 and v2c, adding notification for 21
raidExMibTrapListTable 44 SNMP v1 and v2c, changing notification for 24
raidExMibVersion 41 SNMP v3, adding notification for 22
reports SNMP v3, changing notification for 25
testing, for SNMP traps 34 supported types 36
request authentication testing, of SNMP trap reports 34
deleting 33 triggers 15
requests troubleshooting
adding authentication for SNMP v1 and v2c 27 abnormal response to SNMP commands 64
adding authentication for SNMP v3 29 inputting MIB definition files 64
changing authentication for SNMP v1 and v2c SNMP cold trap function 64
30 SNMP security function 64
changing authentication for SNMP v3 31
S
security function, troubleshooting 64
Simple Network Management Protocol
overview 12
SNMP
architecture 13
environment 13
70 Index
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
Hitachi SNMP Agent User Guide for Virtual Storage Platform Gx00 and Fx00 Models
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