Patient Safety: Assessing Nurses' Compliance
Patient Safety: Assessing Nurses' Compliance
Patient Safety: Assessing Nurses' Compliance
org
Abstract: Patient safety is a major challenge for quality improvement and enhancing provider’s performance. Protecting
patients and staff members from harm is fundamental responsibility of all hospitals, which must devote their attention to
manage the safety of patients .Sometimes unintentional harm comes to patient during a clinical procedure, this harm can
lead to death. Aim: The study aims to assess nurses' compliance to patient safety parameters at intensive care unit and
examine socioeconomic factors affecting it. Subjects and Methods: This study was conducted at ICU in the Ain-shams
University hospital using a descriptive design. 30 nurses were included in the study. Tools of the study included 1)
Interview questionnaire sheet to collect the study subjects characteristics data. 2) An observational checklists that
developed based upon review of International Patient Safety Goals accredited by Joint commission International
Standards for Hospitals (2008). Results: The mean score of nurses' compliance to parameter related to reducing the risk
of health care associated infection has the highest score, while safety of high alert medication has the lowest score. There
was statistically significant relation between nurses' compliance to most parameters of patient safety and their age,
qualification, years of experience and attending training courses. Conclusion: nurse's compliance highest score in
reducing the risk of healthcare associated infection, the second highest mean scores was improve effective
communication parameter and the parameter of correct patient identification was third high mean score. While, the
parameter of reducing the risk of patient harm from falls had low mean score, and the lowest score in improving the
safety of high alert medication. In addition, there are clear discrepancy in relation between total means scores of nurses'
compliance toward patients' safety parameters and their socio-demographic characteristics. Recommendation:
development programs for nurses working in ICU related to patient safety parameters improve and support a blame-free
and forgiveness environment enhance patient safety culture. Further studies are needed for testing the influence of safe
work environment on nurses' performance and productivity.
[Rabab M. Hassan and Soheir T. Ahmed Patient Safety: Assessing Nurses' Compliance. J Am Sci 2012;8(1):748-
755]. (ISSN: 1545-1003). http://www.jofamericanscience.org. 102
Table (2): Frequency distribution of nurses' compliance toward patients' safety parameters (n=30).
Nurses’ Compliance
Parameters Compliance not Compliance
No % No %
3-Improve the safety of high alert medication 17 56.7 13 43.3
4-Reducing the risk of health care associated infection
a) Patient with mechanical ventilation 21 70 9 30
b) In urinary catheterization 27 90 3 10
c) In central and peripheral line (Daily maintenance) 26 86.7 4 13.3
5-Reduce the risk of patient harm resulting from falls 19 63.3 11 36.7
Table (3): Frequency distribution of nurses' compliance toward patients' safety parameters (n=30).
Parameters Total mean scores
1-Correct patient identification 79.3+ 8.2
2-Improve effective communication 80.4 + 10.4
3-Improve the safety of high alert medication 47.8 + 20.7
4-Reducing the risk of health care associated infection 83.0 + 6.3
5-Reduce the risk of patient harm resulting from falls 66.2 + 12.5
Table (4): Total means scores of nurses' compliance toward patients' safety parameters
Nurses’ Compliance
Parameters Compliance not Compliance
No % No %
1-Correct patient identification
a) When giving medication 23 76.7 7 23.3
b) When giving blood or blood products 24 80 6 20
c) When taking blood sample and other specimens 29 96.7 1 3.3
2-Improve effective communication
a) In verbal orders 22 73.3 8 26.6
b) shift reporting 25 83.3 5 16.7
Table (1): The relation between total means scores of nurses' compliance toward patients' safety
parameters and their socio-demographic characteristics
Total scores of nurses’ compliance
Socio-demographic Correct Improve Improve the Reducing the Reduce the
characteristics patient effective safety of high risk of health risk of patient
identification communication alert care associated harm resulting
medication infection from falls
Age
• <30 82.7 + 5.6 79.8 + 13.3 37.4 + 4.0 68.2 + 8.1 66.2 + 13.4
• ≥30 84.1 + 9.2 80.6 + 9.9 65.3 + 4.0 79.9 + 9.2 66.1 + 8.7
t-test 0.474 0.159 3.8 2.04 0.026
P value >0.05 >0.05 <0.05* <0.05* >0.05
Work Experience in years
• <15 71.9 + 3.8 68.8 + 11.0 33.4 + 20.9 79.7 + 8.8 65.7 + 14.9
• ≥15 83.3 + 4.6 83.7 + 11.8 45.0 + 21.1 86.6 + 7.1 67.1 + 5.8
t-test 3.5 2.7 2.6 2.4 2.78
P value <0.05* <0.05* <0.05* <0.05* <0.05*
Marital status
•Married 83.9 + 5.7 80.6 + 10.0 48.6 + 22.6 80.3 + 8.7 67.2 + 14.4
•Single 80.4 + 7.6 79.9 + 12.1 45.6 + 15.2 76.7 + 6.3 63.4 + 3.7
t-test 1.409 0.157 0.347 1.066 0.735
P value >0.05 >0.05 >0.05 >0.05 >0.05
Qualification in nursing
• Diploma 79.7 + 10.1 82.1 + 8.9 39.1 + 10.0 72.0 + 11.4 65.2 + 7.6
• Technical institute 91.5 + 10.6 83.8 + 5.3 58.6 + 26.8 89.5 + 10.6 66.4 + 14.5
• Bachelor 98.4 + 2.4 78.6 + 3.4 62.5 + 24.7 96.7+ 6.0 67.9 + 10.1
ANOVA test 3.1 0.710 4.303 5.64 0.045
P value <0.05* >0.05 <0.05* <0.05* >0.05
Attending Training Programs
• Yes 83.3 + 13.6 80.3 + 10.6 69.7 + 4.4 79.7 + 8.4 67.2 + 10.5
• No 61.2+ 10.4 82.9 + 9.3 37.4+ 4.1 56.3 + 7.9 51.8 + 32.8
t-test 2.6 0.340 3.9 4.4 0.662
P value <0.05* >0.05 <0.05* <0.05* >0.05
Insignificant at p>0.05 (*) Statistically Significant at p<0.05
giving a certain drug, its action, side effects, usual hospital policies. (JCI, 2008) emphasized that,
dose and recognize mistakes in prescriptions. Effective communication, which is timely, accurate,
Infection prevention and control are challenging complete, unambiguous, and understood by the
in most health care settings. Concerning nurses' recipient, reduces errors, and results in improved
compliance to reducing the risk of health care patient safety. The present finding consistent with
associated infection, the present study revealed that, similar study by, (Sexton, 2011).
the majority of nurses in the present study had high At the same table, the parameter of correct patient
percentage related to compliance at the procedures of identification was third high mean score. This may be
urinary catheter and central & peripheral care than the due to nurses sophisticated thought about their
procedure of mechanical ventilation care. This result remember quality about patient identification. (JCI,
indicates that, the nurses could reduce the risk for 2008) consistent with this meaning from emphasized
infection and colonization by their compliance of on the nurses should review existing policies,
infection control measures and applying stander procedures, and practices related to patient
precautions. The result agreement with (Collins, 2004) identification.
who mentioned that, when the nurses using evidence- On the other hand, the previous table discovered
based aseptic work practices that diminish the entry of that, the parameter of reducing the risk of patient harm
endogenous or exogenous organisms via invasive from falls had the lowest mean score. This result
medical devices. reflects the reality of nurses concern regarding this
The study finding revealed that, more than one parameter, which depending on lack of their
third of the study groups were not comply to reduce experiences. (Sexton , 2011)reported that, nurses are
the risk of patient harm resulting from falls parameter. responsible for identifying patients who are at risk for
This result may be due to adequate of nurses falls and developing a plan of care to minimize that
experiences to evaluate the factors caused it as ; the risk. In the same line, (Georgios, 2011) ensured that,
persons’ health status, response to medical the patient fall rates are perceived as the indicator that
interventions, external factors such as the type of floor could be most improved through nurse-led safety
or other factors. In the similar study, (Ari, 2011) stated strategies or interventions.
that, The evaluation could include fall history, Finally, the present study highlighted on the
medications and alcohol consumption review, gait and lowest mean score of nurses’ compliance was noticed
balance screening, and walking aids used by the in the parameter of improving the safety of HAM,
patient, and recommended that, the health despite, that medication-related errors were a
organizations establishes a fall-risk reduction program significant cause of morbidity and mortality. These
based on appropriate policies and/or procedures. findings could be due to the sophisticated patient care
As regarding, a comparison between total mean procedure performed by nurses in ICU and work
scores of nurses' compliance toward patients' safety overload that may lead to keep some of these
parameters, Table (4) answers the first research medications with patient medication in same drawer
question and discovered that, the mean score of nurses’ for save time as nurses perceived. In addition, this
compliance to reduce the risk of (HAI) parameter has error can occur when a staff member has not been
got the highest score. That could be attributed to the properly oriented to non-proprietary names and
effect of attending training courses especially related proprietary (brand or trademarked) names of
to infection control for all ICU nurses, continuous medication. Many drug names look or sound like other
supervision, as well as sufficient facilities inside ICU drug names. Contributing to this confusion are
that help all healthcare providers adhering to all illegible handwriting, incomplete knowledge of drug
practices that promote patient safety in work place. names, newly available products, similar packaging or
This finding is in agreement with Abdullatif (2008), labelling, similar clinical use, similar strengths, dosage
who stated that the poor state of infrastructure and forms, frequency of administration. (WHO, 2007).
equipment, unreliable supply and quality of drugs, The previous findings were agreed with
shortcomings in waste management and infection Timmons (2005), who stated that critical steps to
control, poor performance of personnel and severe meaningful improvements in patient safety are;
under financing of essential operating costs of health identification of all significant errors, analysis of each
services make the probability of adverse events much error , compilation of data about error frequencies and
higher than in industrialized nations. The majority of root causes, dissemination of derived information to
incidents occur as a result of such health system permit redesign of systems and processes. Then,
factors. finally periodic assessment of effectiveness of risk
As well, the second highest mean scores were reduction efforts should be done. In this respect, the
improving effective communication parameter. This AONE (2007) highlighted that when leaders begin to
may be due to the positive nurses' perception regarding change their responses to mistakes and failure, asking
safety patient culture and compliance of them for what happened instead of who made the error, the
culture within their health care institutions will begin development of policies for storage and administration
to change. of HAM, adverse event reporting and recording,
A clear discrepancy in relation between total improving overall perception of patient safety, and
mean scores of nurses' compliance toward patients' leadership Walk rounds. There were statistically
safety parameters and their socio-demographic significant differences between nurse’s age,
characteristics was detected which answer the second qualification, years of experience, and attending
research question of the study. The table (5) shows training courses and their compliance with reducing
that, there were statistically significant differences the risk of health care associated infection and improve
between years of experiences, nurses’ qualification and the safety of high alert medication parameters.
attending training programs and most of the
parameters of patient safety; and the age was statistical Recommendations:
significant difference with improve the safety of high 1- Create a blame-free environment that encourages
alert medication and reducing the risk of health care nurses to report errors
associated infection. While, no statistical significant 2- Staff development programs for nurses working in
difference was noticed with marital status. This may ICU related to High Alert Medications.
attribute to that; higher education and training are 3- Improve nurses reporting skills of incidents related
concerning and affecting the employee performance to patient safety
and compliance. The findings are in agreement with 4- Develop a strategic plan for patient safety
Gaba et al. (2002) who stated that, there was 5- Further studies are needed for assessing patient
differences in the perception of safety between leaders safety culture and its effect on patient care,
and front line staff. assessing the effect of nurses’ compliance to
Leaders in general have more positive view of patient safety parameters on patient satisfaction,
safety within the organization. Sean (2003) stated that length of stay.
in hospitals with higher proportions of nurses who 6- Establish teamwork spirit among staff nurses and
highly educated, patients experienced lower mortality provide mutual communication.
and failure –to- rescue rates. Moreover, Hall(2004) 7- Collaborative efforts must begin to assess current
identified that a higher proportion of professional patient Safety culture and to identify nurses’
nurses were associated with low rate of medication perceptions and attitudes toward safety
errors and wound infections. environment.
The present study revealed a statistically 8- Search about factors influencing nurses’ compliance
significant difference in all parameters related to with safety in order to prevent patient harm.
patient safety and attending training programs. The
reason behind this could be simply explained as Implication of the study
training and ongoing education are usually directed to The study has implications for both clinical
critical care unit nurses which affect and improve their practices of nurses and managerial issue. The out come
clinical practice and increased their awareness to of this study would be useful in improving nurses
patient safety. In the study conducted by (Pollack and performance related to patient safety and quality
Patel, 2000) who found that; nurses working in ICU improvement in health care service. It could help nurse
with fellowship training programs are generally, managers to change their reactions to bad events and
associated with better risk-adjusted mortality rates than work effectively to minimize/ prevent accidental harm
those without training programs. Additionally, through identifying root causes of errors, analysis it,
(Ahmed, 2002) also reported that, most of the training and develop disciplinary action.
required by nurses was in the area of critical care unit.
Corresponding author
Conclusion Rabab M. Hassan
Nurse's compliance highest score in reducing the Nursing Administration Department,Faculty of
risk of healthcare associated infection, the second Nursing, Ain Shams University, Cairo., Egypt.
highest mean scores was improve effective drabab@yahoo.com
communication parameter and the parameter of correct
patient identification was third high mean score. 5. References:
While, the parameter of reducing the risk of patient 1- Abdullatif, A.A. (2008): The patient safety initiative: An
harm from falls had low mean score, and the lowest entry point to building a safer health system in the Eastern
Mediterranean Region, International Hospital Perspectives:
score in improving the safety of high alert medication. Eastern Mediterranean, International Hospital Federation
In addition, the study concluded that nurses’ Reference Book.
compliance to patient safety parameters has potential 2-Agency for Health care Research and Quality (AHRQ)
areas for improvement in the provision of safe health (2005): preparing and analyzing data producing report.
care, such as awareness of HAM items among nurses, Available at:
htt//www.ahrq.gov/qual/patientsafetyculture/hospapps.htm. 19- Kho, ME, Perri, D., McDonald, E., Waugh, L., Orlicki,
3- Ahmed,S.(2002): Assessment of the stress sources among C., Monaghan, E., & Cook, DJ., (2009): The climate of
staff nurses working in critical care areas. Unpublished patient safety in a Canadian intensive care unit. J Crit
Master Thesis, Faculty of Nursing, Ain Shams University. p Care;24(3):469.e7-13.
60-69 20- Markowitz,J.(2009) : Making health care safer: A critical
4- AL-Ameri, A.S.(2000): Job satisfaction and Organizational analysis of patient safety practices. Retrieved from ;
commitment for nurses. Saudi Medical Journal; 21(6):531- http://www.ahrq.gov/cliniclptsafety.
535. 21- Milligan,F.J.(2007): Establishing a culture for patient
5- American Organization of Nurse Executive (AONE) safety–the role of education. Nurse Education Today ;27(2):
(2007): Role of the nurse executive in patient safety guiding 95-102.
principles. 22- Parker, B. (2005): How to care for the over sedated patient.
6- Anuradha, T., (2010): Nursing compliance with standard Journal of Nursing. 11 :123.
fall prevention protocol among acute hospital nurses. Master 23- Paul, M. S. (2004): Presentation on patient safety issues.
of Science in Nursing, School of Nursing University of Available at: http://www. jointcommission.org/Sentinel
Nevada, Las Vegas. 24- Peter, A. N. & Horn J. (2003): Explicit approach to rounds
7- Ari, M., Stephen, L., & Badran, A.,(2011): Factors affecting in an ICU improving communication. Journal of Nursing. 63
nurses' perceptions of patient safety. International Journal of : 123.
Health Care Quality Assurance. 24(7):523-539 25- Pollack, Q. & Patel, L. (2000): Training programs have
8- Australian Council for Safety and Quality in Health Care positive effect on ICU patient. Available at: http://www.
(ACSQHC) (2008): Clinical handover and patient safety jointcommission.org/Sentinel
literature review report. Available at: 26- Pronovost, PJ., Berenholtz, SM., Goeschel, C., Thom, I.,
http://www.safetyandquality. org/index.cfm Watson, SR., Holzmueller, CG., Lyon, JS., Lubomski,
9- Baker,L.; Falwell,A.; Gaba,D.; Hayes,J.;Lin,S.and LH., Thompson, DA., Needham, D., Hyzy, R., Welsh, R.,
Singer,S.(2009):Patient safety climate in 92 US hospitals, Roth, G., Bander, J., Morlock, L., & Sexton, JB., (2008):
Differences by work area and discipline, Journal of Medical Improving patient safety in intensive care units in Michigan.
Care;47(1): 23-31. J Crit Care;23(2):207-21
10- Collins, Amy S. (2004): Patient safety and quality: An 27- Salas, E. & Eduardo, G. (2008): Improve patient safety
evidence- based hand book for nurses. Preventing culture. Journal of Patient Safety. 4(1): 3-8
Healthcare– associated Infections. 1(41): 68-73. 28-Sean, E. (2003): Nursing quality improvement. The Journal
11- Cuthbertson ,B.;Flin,R.;&Reader,T.(2007): of the American Medical Association. 290, (12):1617-1623.
Interdisciplinary communication in intensive care unit. 29-Sexton JB, Berenholtz SM, Goeschel CA, Watson SR,
Current Opinion in Critical Care, 13 :732-736. Holzmueller CG, Thompson DA, Hyzy RC, Marsteller
12- Esprin, S.; Lingard, L.; Baker, G.; & Regehr, G.; (2006) JA, Schumacher K,& Pronovost PJ., (2011): Assessing
:Persistence of unsafe practice in everyday work and and improving safety climate in a large cohort of intensive
exploration of organizational and psychological factors care units. Crit Care Med.;39(5):934-9.
constraining safety in the operating system. Journal of 30- Shady, A. A. (2008): Studying medication administration
Quality and Safety of health Care, 15(3):165-70. errors among health care worker in Ain-Shams University
13- Gaba, D.M., Maxwell, M., & DeAnda, A. (2002): Culture Hospitals, Thesis submitted for partial fulfillment of Master
of safety in hospitals: What is it? How can it be measured? Degree, Faculty of medicine, Ain Shams University.
How can it be improved? In: Proceedings of the Annenberg 31- Shendell, N., & Feinson M. (2007): Enhancing patient
IV Conference: Patient safety: let's get practical. safety: Improving the patient handoff process through
14- Georgios, E., Evridiki, P., Vasilios, R., and Anastasios M., appreciative inquiry. Journal of Nursing Administration;
(2011): Factors influencing nurses' compliance with 37(2):95-104.
Standard Precautions in order to avoid occupational 32- Stephen, S. A. & Peter, R. M. (2000): College of American
exposure to microorganisms: A focus group study. BMC Pathologist. Journal of Medicine. 3(5):28-33.
Nursing. 10:1. available at: http://w 33- The Patient Safety Group (2008): AHRQ culture survey.
ww.biomedcentral.com/1472-6955/10/1. Available at: www.patientsafetygroup.org/survey/.
15- Hall, P. (2004): Nursing staffing models and patient safety. 34- Timmons, K. (2005): Critical steps to meaningful
Journal of Nursing Administration.; 34 (1): 41- 45. improvement in patient safety. The Joint Commission
16- Institute for Safe Medication Practices. (2005): Building a Resources. Available at: website. pp. 1:49
case for medication reconciliation. ISMP med safe alert. 35- World Health Organization (2008): World alliance for
Available at: http://www.ismp.org/Newsletters/ acute care. patient safety. Avilabel at: http//www.who.int/patient
17- Institute of Medicine (IOM). (1999): To err is human: safety/information centre.
Building a safer health system, National Academy Press. 36- World Health Organization (WHO). (2007): Patient safety
Available at: http://www.nap.edu/ books/0309068371/html/ solutions preamble. Patient identification. Available at:
18- Johnstone,M.; &Kanitsaki,O.(2006): Culture language http//www.who.com
and patient safety: Making the link .International Journal of 37- Zidicky A.N. (2004): Improve effectiveness. How to
Quality Health care.18(5): 383-388. identify patient correctly. Journal of Nursing, 8: 4 Available
at: http://www.patient-safety.com.
7/7/2012