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    Vipul Mathur PDF

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    Md R
    Vipul Mathur has over 4 years of experience working as a Tier 2 engineer for Cisco Systems in Bengaluru, India. He is currently working for Home Depot, where he troubleshoots issues ranging from individual phone problems to network-wide issues affecting multiple sites. Previously he worked for Proactive Data Systems and HCL Technologies, providing implementation, troubleshooting and support of Cisco VoIP products. He has skills in Cisco Call Manager, Unity Connection, IP Communicator and voice gateways. He holds a Bachelor's degree in Electronics and Communication Engineering and a CCNA certification.

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    Vipul Mathur PDF

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    Md R
    81 views3 pages
    Vipul Mathur has over 4 years of experience working as a Tier 2 engineer for Cisco Systems in Bengaluru, India. He is currently working for Home Depot, where he troubleshoots issues ranging from individual phone problems to network-wide issues affecting multiple sites. Previously he worked for Proactive Data Systems and HCL Technologies, providing implementation, troubleshooting and support of Cisco VoIP products. He has skills in Cisco Call Manager, Unity Connection, IP Communicator and voice gateways. He holds a Bachelor's degree in Electronics and Communication Engineering and a CCNA certification.

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    Vipul Mathur

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    Vipul Mathur has over 4 years of experience working as a Tier 2 engineer for Cisco Systems in Bengaluru, India. He is currently working for Home Depot, where he troubleshoots issues ranging from individual phone problems to network-wide issues affecting multiple sites. Previously he worked for Proactive Data Systems and HCL Technologies, providing implementation, troubleshooting and support of Cisco VoIP products. He has skills in Cisco Call Manager, Unity Connection, IP Communicator and voice gateways. He holds a Bachelor's degree in Electronics and Communication Engineering and a CCNA certification.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    81 views3 pages

    Vipul Mathur PDF

    Uploaded by

    Md R
    Vipul Mathur has over 4 years of experience working as a Tier 2 engineer for Cisco Systems in Bengaluru, India. He is currently working for Home Depot, where he troubleshoots issues ranging from individual phone problems to network-wide issues affecting multiple sites. Previously he worked for Proactive Data Systems and HCL Technologies, providing implementation, troubleshooting and support of Cisco VoIP products. He has skills in Cisco Call Manager, Unity Connection, IP Communicator and voice gateways. He holds a Bachelor's degree in Electronics and Communication Engineering and a CCNA certification.

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    of 3

    V

    VIPUL MATHUR

    4 Years of experience and currently working as Tier 2 for Cisco Systems

    Bengaluru, Karnataka

    vipulmathur05@gmail.com

    +91 9205134321

    To secure a suitable position in an organization and to use the best of my technical skills to achieve the organizational
    goals.
    Willing to relocate: Anywhere

    WORK EXPERIENCE

    Senior Voice Engineer


    Home Depot - Bengaluru, Karnataka
    December 2018 to Present
    Working as Tier-2 for CISCO (CMS) and Monitor network operations on a 24 x 7 x 365 basis 
     
    Responsible for troubleshooting user opened cases ranging from single phone issues to issues affecting single or multiple
    sites at once as well as SNMP generated alarms which act as a proactive approach for monitoring network for the Home
    Depot Stores located in various regions of USA and Canada. Worked on both CME and Call Manager related Issue. 
     
    Troubleshooting complex issues related to VoIP technology, have good understanding of communications manager traces
    and debugs on gateway. Also have good knowledge on CUPS server and issue related to jabber. Analyze current
    Telephony environment and propose, manage, and lead key improvement projects. Good working knowledge of HA design
    configuration with carriers and Ring Central VoIP component. 
     
    Handling bridge (conference calls) organized in order to resolve issues involving different parties such as issues related to
    data, telephone companies (Circuits). 
     
    Interacting with the client and end-users through e-mail, Web-ex meetings and voice / video calls to resolve the issues and
    maintaining quality in all sorts of communication.

    Implementation Engineer
    Proactive Data Systems Pvt. Ltd - Delhi, Delhi
    May 2018 to December 2018
    Client: Multiple Vendors working on Cisco Platform 
    Location: Delhi 
    Duration: May 2018 - Dec 2018 
    Designation: Implementation Engineer 
     
    Responsible for troubleshooting and deployment of the Cisco VoIP products for multiple vendors, troubleshooting tickets
    are mostly related to multiple user issue, Configured Cisco voice gateways, troubleshoot complex call routing issues and
    equipment upgrades.   

    Network Analyst
    HCL Technologies - Noida, Uttar Pradesh
    April 2016 to May 2018
    Worked as Tier-1 and Tier-2 for CISCO (CMS).    
        
    Handling escalations from tier-1 line of support.    
        
    Responsible for troubleshooting user opened cases ranging from single phone issues to issues affecting single or multiple
    sites at once as well as SNMP generated alarms which act as a proactive approach for monitoring network (CPU / Memory
    utilization, PRI Down / bouncing, Hard drive failures, ICMP Unreachable) .    
        
    Engaging telephone companies such as ATT, Airtel, British Telecom, Verizon etc as well as Cisco TAC and work with them
    in order to troubleshoot issues.    
        
    Logging Cases with quality notes and maintaining a detailed documentation for each and every case and alarm.    
        
    Active participation in meetings with Cisco to stream line and better the process and also internal meetings in order
    to  suggest points for the betterment of team.   

    EDUCATION

    Bachelor's Degree in Electronics and Communication Engineering


    Rajasthan Technical University - Jaipur, Rajasthan
    August 2011 to August 2015

    Secondary School in Science and Mathematics


    St. Anselm's Senior Secondary School - Jaipur, Rajasthan
    March 2010 to March 2011

    SKILLS

    Cisco, Cucm, SBC, SIP, CCNP, Ccie, Cisco Call Manager, Cisco Unity Connection, Cisco IP Communicator, Voice
    Gateways, CME, CUE, CUPS, Jabber (4 years), Understanding of Debugs and Call Manager Traces (4 years),
    VSphere Client, ESXi, Virtualization, UCS etc. (4 years), Voice Protocols such as SCCP, SIP, H323, MGCP (4 years)
    LINKS

    http://linkedin.com/in/vipul-mathur-84a84117a

    AWARDS

    Certificate of Excellence
    November 2012
    Certificate of excellence in mobile controlled autonomous robot workshop held at NIT (National Institute of Technology,
    Jaipur)

    Certificate of Participation
    January 2014
    Certificate of Participation in Robo-war competition held in IIT, Bombay

    CERTIFICATIONS AND LICENSES

    CCNA Routing and Switching


    April 2017 to April 2020
    Certification Number: 428547871478DPDM

    GROUPS

    THE LEPROSY MISSION TRUST INDIA


    January 2016 to Present
    The Leprosy Mission Trust India (TLMTI) was registered as a Society under the Societies Registration Act of 1860. TLMTI
    is the largest leprosy-focused non-governmental organisation in India and is headquartered in New Delhi, India. The
    organisation works with people affected by leprosy and other neglected tropical diseases (NTDs), people with disabilities,
    and marginalised communities, especially women.

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