KEITH TURNER

7879 Farmers Rd, New Vienna, Ohio 45159

440-417-2368
kturner61@frontier.com

INFORMATION TECHNOLOGY MANAGEMENT

Effectively Integrating Technology with Business

PROFESSIONAL SUMMARY
A highly skilled and well seasoned senior-level IT professional with over 18 years of expertise in
planning, coordinating, implementing and evaluating the effectiveness of systems, infrastructure
and staffing required to accomplish department projects and objectives. Technical IT Consultant
with a high capacity for understanding business objectives, integrating technology into existing and
new business processes. Team oriented manager that demands results and is not afraid to be
hands-on when necessary. Proven ability to manage vendors, negotiates contracts, and train
personnel. Skilled in designing environments to support users at corporate offices as well as
remote locations, and efficiently managing a $500K IT budget.

AREA OF EXPERTISE
 Strategic/Tactical Planning
 Budget Management
 Team Building/Coaching
 Project Management
 Vendor Negotiation
 Solid Leadership Skills
 Staff Training/Development
 Policy/Program Development

TECHNICAL PROFICIENCIES
Active Directory, Forest, Group Policy, DNS, Firewall Management, Exchange Server 2003 & 2010,
SQL 2005 & 2008, Crystal Reports and Twenty years experience with TCP/IP, WINS and Host Files,
RDP, HTML, EIGRP (limited experience), MPLS (limited experience), OSPF (limited experience),
BGP (limited experience), SNMP, SMTP, WAN Circuits, VPN’s, VRF’s, DWDM, Frame Relay, Point to
Point, OCx, E/T1’s. Strong OSI layer 1-7 analysis and problem resolution. LAN, WAN, Voice, DS1,
DS3, Cisco, Avaya, Polycom, and Security, Route Switch – 16 years, VMW are and Hyper-V
-4years, Building VPN’s & access roles -9 years, Experience with Solarwinds -14 years, Understand
light safety. Experience administering HP server hardware including System Insight Manager and Smart Start,
Proliant Support Pack updates and Dell server hardware and software, firmware updates and patches.

PROFESSIONAL EXPERIENCE

Staffmark June 2020 – Present

Assembler
Assembling automotive parts
Inspecting parts before and after assembly
Packaging
Labeling for shipment
Data entry

TRN Jan 2021 - June 2021

Assembler
 Assemble large mixers
 Use of power tools
 Following assembly guides
 Quality Assurance
KEITH TURNER 440-417-2368 kturner61@frontier.com
TRN Oct 2020 – Jan 2021
Team Lead Inspection
 Supervised 3 teams of 6 each in three different areas of inspection
 Finding defective parts and repacking good parts for shipment
 Maintaining and updating documentation
 Payroll
 Inventory
 Safety Monitoring

Staffmark Sept. 2020 – Oct 2020

Team Lead Inspection
 Supervised team of 14 in two different areas of inspection
 Finding defective parts and packing good parts for shipment
 Maintaining and updating documentation
 Payroll
 Inventory
 Safety Monitoring

TekSystems (Lay-Off) Dec 2019 - Jan 2020

Network Administrator/Installer/Maintenance
 Installing and maintaining Security Systems for Business
 Maintaining RDP/SDP and card readers
 Inventory for system updates

Tata Consultancy Services (TCS) Mar 2018 – Aug 2019

Service Desk Agent
 Monitoring using Service Now
 Helpdesk
 Calls and chats
 Fixing issues over the phone or by remote installations and repair
 Reporting
 Training/Trainer
 Administration and monitoring for Windows OS in the X86 architecture platforms
 Troubleshooting Active Directory, DNS, IP Addressing and network related issues
 Administrative experience working with server virtualization Technologies in VmWare and HyperV

Adecco/Techinicolor (Lay-off) June 2017 – Aug 2017

Helpdesk Tier1
 Solarwinds
 SkyArc
 Monitoring
 Helpdesk
 Calls and chats
 Fixing issues over the phone or by remote installations and repair
 Reporting
 Administrative experience working with server virtualization Technologies in VmWare and HyperV

Sun Chemical (Lay-off) Nov 2016 – June 2017

Communications Specialist
 Setup users for phone and contact center agents.
KEITH TURNER 440-417-2368 kturner61@frontier.com
  Upgraded to new phone systems at various sites.
 Upgraded networks at various sites.
 Negotiated new or upgraded internet connections at various sites.
 Repaired PC, switch, router, access points and cabling (fiber and copper) locally and
remotely.
 Trained users on the use of agent applications

SALIX DATA (Lay-off) Jan 2016 – Sept 2016

Computer Administrator/Network Administrator
 Setup FTP sites and users
 Setup Active Directory, User and Group Policies, Security (IPSec)
 Management of all Servers, DC’s, Exchange, File, Application, Print, SQL, Firewall and
Switches.
 20xx Servers, Exchange 2013 Server, Support, PC Support, Backup/Restore, DR, Transport
DB’s, Imaging Client Computers, Updating and Upgrading OS’s, Local Policies, Software
Installation and upgrades, Network mapping
 Hyper-V Management and Virtual Servers
 Logon Scripts
 Work with vendors, peer groups, and team members as needed for investigation to identify
root cause. Log and document discovery details, results and information that support
findings of root cause. Identify risk scope and impact. 
 Help Desk Support, Remote Support
 Consulting with partners and clients
 Backup and Recovery
 Firewall Setup and Management
 Trend-Micro Patching, Updating, Upgrading and Service Packs
 Inventory and General Maintenance Logs
 Network Topologies
 SQL Database
 Filebound Database

VEREDUS/LEXIS NEXIS, SPRINGBORO, OHIO (Contract) Jul 2015-Oct 2015

Hardware/HLS Engineer
 Configuring Routers, Switches, Modems
 20xx Servers, upgrading software and OS’s, Updating software and OS’s
 Setup Active Directory, Group Policies, Security (IPSec)
 Offered PC Support, Updating and Upgrading OS’s, Policies, Software Installation and
upgrades, Network mapping
 Configuring FAX machines, Printers, Mapping, TCP/IP
 Cabling (CAT 5e and 6) and Fiber, RJ cabling, Pulling (Ceiling and floor tile, Tracs,
Termination
 Configuring and Installing Wireless AP’s
 Designed Conference Rooms and Installation of equipment
 Installed and configured 2.4 GHz Wireless mouse and Keyboard with connections to PC
and/or Laptop
 VMWare 5.5
 Responsible for monitoring and initial review, assessment, classification of Problem ticketing
queue using ServiceNow. Ensure problem owner is assigned. Review Problem records to see
if similar problems are on record. 
 Work with vendor, peer groups, and team members as needed for investigation to identify
root cause. Log and document discovery details, results and information that support
findings of root cause. Identify risk scope and impact. 
 Investigate and identify known errors, define and document error resolutions or
workarounds, raise required RFC and/or develop program of work as required for successful
remediation, and closure of problem. Bypass procedures should be defined in advance
ensuring that they’ll have no side effects on other systems, applications, or users. 

KEITH TURNER 440-417-2368 kturner61@frontier.com

BECKFIELD COLLEGE, CINCINNATI, OHIO (Position Eliminated) Oct 2014-May 2015
IT Infrastructure Program Coordinator
 Responsible for Curriculum and Syllabi
 Advising Students and Adjunct Faculty
 Hiring and training of Faculty
 Student and Faculty Reporting
 Helping students to find jobs before and after graduation
 Maintaining a good learning environment
 Technology for faculty, students and classroom
 Consulting with the Dean of Business and Technology and Director of Technology
 Sit on the advisement council
 Class Instructor
 IT Lab Server Configuration
 Student access remote lab

Self-Employed (Contractional) March 2013 – Oct 2014

IT Volunteer Consulting
 Configuring Routers, Switches, Modems
 20xx Servers, upgrading software and OS’s, Updating software and OS’s
 Setup Active Directory, Group Policies, Security(IPSec)
 Offered PC Support, Updating and Upgrading OS’s, Policies, Software Installation and
upgrades, Network mapping
 Configuring FAX machines, Printers, Mapping, TCP/IP
 Cabling (CAT 5e and 6) and Fiber, RJ cabling, Pulling (Ceiling and floor tile, Tracs,
Termination
 Configuring and Installing Wireless AP’s
 Installed Data Projectors
 Setup Microphones and speakers
 Designed Conference Rooms and Installation of equipment
 Installed and configured 2.4 GHz Wireless mouse and Keyboard with connections to PC
and/or Laptop

CATHOLIC HEALTH-PARTNERS/TEKSYSTEMS (Contract) Jul 2012-Mar 2013

Network Engineering
 Network Engineer for Infrastructure rebuild at St. Vincent Hospital
 Responsible for all network infrastructure including wired and wireless, building, upgrading
software, configuring and patching 4510 and 3750 switches in IDF's
 Support for OPAS tickets assigned
 Setup Active Directory, Group Policies, Security(IPSec)
 Offered PC Support, Updating and Upgrading OS’s, Policies, Software Installation and
upgrades, Network mapping
 Upgrading and moving Fiber
 Building Visio Network Diagrams
 Accessing and working Intel, Desk-side and Network to upgrade current infrastructure
 Care Path Upgrade
 Network Security
 Lotus Notes and Exchange 5000 + accounts each, Backup/Recovery, DR, Transport DB’s
 Experience working in a global operational network
 A solid understanding of the technologies, communications protocols, OSI Model
 Experience supporting large scale Enterprise LAN/WAN infrastructures using Cisco hardware
 A solid understanding of complex global networks: WAN, LAN, Data Center network
architecture
Backlog Group
 Closing outdated tickets, being part of the Intel, Network Engineering and Desk-side Teams
 Managing and doing software upgrades through consulting with vendors or personally
 Trained new employees in operational procedures
 Managed Server, Network and Desk-side Migrations
KEITH TURNER 440-417-2368 kturner61@frontier.com
  Completed the Pillcam project
PREVIOUS EXPERIENCES
Self-Employed Nov 2011-Jul 2012
IT Volunteer Consulting

BUSH TRUCK LEASING/PTG LOGISTICS, MASON, OH (Lay-Off) Sep 2009-Nov 2011

IT Manager/Project Manager
Exchange 2010
Phone System
Help Desk

Self-Employed Mar 2009-Sep 2009

Consultant Management

COMNET SOFTWARE—MIAMISBURG, OHIO (Lay-Off) Apr 2008-Mar 2009

Software Support and Integration

BUDDY’S FLOORING AMERICA—FRANKLIN, OHIO Apr 2005-Apr 2008

IT Manager

LAKELAND COMMUNITY COLLEGE Jan 2000-Apr 2005

Systems Administrator/Broadcast Engineer

EDUCATION/CERTIFICATION

Franklin University, Columbus, Ohio - Present

Bachelor of Science, Information Systems
GPA: 3.2/4.0

Lakeland Community College - Kirtland, Ohio

AAB Degree, Information Systems, Networking with Microsoft Emphasis - August 2004
GPA: 3.18/4.0

REFERENCES: Available on request

KEITH TURNER 440-417-2368 kturner61@frontier.com