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    Conflicts Management and Negotiation Skills: Individual Assignment - Ii

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    Nishit Garwasis
    The document discusses two individual case studies describing conflicts that arose in the workplace and how they were resolved, with the first involving a quality control manager disagreeing with a supplier about product quality and the second involving an engineer requesting time off that was initially denied by his department head. Both issues were eventually resolved through compromise and involvement of higher-level management to find an acceptable solution.

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    Conflicts Management and Negotiation Skills: Individual Assignment - Ii

    Uploaded by

    Nishit Garwasis
    28 views3 pages
    The document discusses two individual case studies describing conflicts that arose in the workplace and how they were resolved, with the first involving a quality control manager disagreeing with a supplier about product quality and the second involving an engineer requesting time off that was initially denied by his department head. Both issues were eventually resolved through compromise and involvement of higher-level management to find an acceptable solution.

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    The document discusses two individual case studies describing conflicts that arose in the workplace and how they were resolved, with the first involving a quality control manager disagreeing with a supplier about product quality and the second involving an engineer requesting time off that was initially denied by his department head. Both issues were eventually resolved through compromise and involvement of higher-level management to find an acceptable solution.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    28 views3 pages

    Conflicts Management and Negotiation Skills: Individual Assignment - Ii

    Uploaded by

    Nishit Garwasis
    The document discusses two individual case studies describing conflicts that arose in the workplace and how they were resolved, with the first involving a quality control manager disagreeing with a supplier about product quality and the second involving an engineer requesting time off that was initially denied by his department head. Both issues were eventually resolved through compromise and involvement of higher-level management to find an acceptable solution.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    CONFLICTS MANAGEMENT AND

    NEGOTIATION SKILLS
    INDIVIDUAL ASSIGNMENT – II

    Submitted To:
    Prof. Neeta Sinha

    Submitted By:
    Name: Nishit Garwasis

    Roll No. 191338

    Section – C

    MBA (FT) 2019-21

    Date of Submission: 19-03-2020


    Name of the Person: Jerin Jose

    Age: 26 years

    Designation: Senior Engineer (Quality Control)

    Organization: Larsen & Toubro

    No. of branches in Ahmedabad: 1

    No. of Departments in his branch: 11

    No. of people working under the manager: 5

    Issue:

    The manager is a senior engineer for quality management at the production branch of Larsen &
    Tubro. He needs to go for site visits on the regular basis for quality check. He is working for
    Electrical Panel System. So, one day he went for one site visit to test the product and vendor
    inspection. When he checked the product for purchasing, it was not appropriate and was not
    meeting the standards of the company. The manager told the supplier that the material which he
    wanted was not according to the quality being asked. There was a failure in the supply and the
    vendor was not agreeing that the material was not up to the mark. He was stuck to his point that
    his company supplies to many other production units but they never had such issues with the
    material. The initial discussion got transformed into conflict as no one was ready to agree on
    single point.

    Resolution:

    The issue needed to be solved as soon as possible to avoid the late production. So, the matter
    went to the Purchase Department head. All three people the department head, the manager and
    the vendor met at the site to inspect the material again. They rechecked the terms and conditions
    given in the standard quality. Other technical specifications were also inspected. Then the minor
    defect was detected, which needed to be resolved. So, the vendor was asked to repair the
    material and then sell it by the purchasing head. Sometimes, issues need to be solved by the
    higher authority. This issue was also solved by the authorized person with power.
    Name of the Person: Arun Kumar

    Age: 29 years

    Designation: Senior Engineer

    Organization: SIEMENS

    No. of Departments in his branch: 11

    No. of people working under the manager: 6

    Issue:

    It was a month end of June and there was a lot of work at the production plant. The manager had
    his friends coming all the way from Gujarat. So, he wanted to go out for some days. He had
    made plan of 4 days off, but two working days were coming in between. The company gives
    weekend offs, but the manager wanted to have Monday as well as Tuesday offs as his friends
    were coming. So, he asked his department head for the permission. But, he denied for it as the
    month end usually be very hectic and the company covers all the target left unachieved. The
    manager requested the head but even after having good record, he couldn’t get the day off. As
    the head was senior to him, there was no any verbal conflict.

    Resolution:

    The manager wanted the day off, so he met the head of the department and ask him to let him
    finish the work a day prior. As the Sunday was being a off, the manager asked the head to let
    him work on the holiday to compensate the work to be done on Monday. Initially the head was
    not agreeing as the production unit didn’t use to work on weekends. But on repeated requests, he
    allowed him to work from home as being a senior engineer he only had to supervise the work
    and check all the purchased material, quality and invoices. Thus, the manager resolved the
    conflict compromising his Sunday.

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