Request For Proposal - Enterprise Content Management (ECM) : Fnha - Contracts@fnha - Ca

Request for Proposal – Enterprise Content Management (ECM)
Request for Proposals (RFP)

Scope of Service Enterprise Content Management (ECM)
RFP # 2018RFP-10
RFP issued by First Nations Health Authority (FNHA)
Issue date August 18, 2017
Closing date/time Proposals must be received before 16:00 hours (4:00 pm) Pacific Time on: September 5, 2017
All enquiries related to this RFP including any requests for information, questions, and
clarification, are to be directed to the following email address: fnha.contracts@fnha.ca.
FNHA Contact Information
and Questions FNHA will respond if time permits. Information obtained from any other source is not official
and should not be relied upon. Enquiries and any responses will be recorded and may be
distributed to all Proponents at the FNHA’s option.
Two (2) hard copies and one (1) electronic copy (saved on a USB in a Microsoft compatible
format) of your proposal must be delivered by hand or courier to the closing location at:
First Nations Health Authority, Attention: Procurement and Contracts
Delivery of proposals 300 – 1166 Alberni Street, Vancouver, BC, V6E 3Z3
Proposal envelopes should be clearly marked with the name and the address of the proponent,
the RFP number and the RFP project name. Proposals may not be sent by regular mail, facsimile
or email.
For those Proponents which have not been contacted by end of business day on September 8,
Short Listed Proponents
2017 will serve as notice that their proposal submission was unsuccessful.
Successful Proponent Expected Start Date of Expected End Date of Project:

September 13, 2017
Notified Project: September 25, 2017 September 24, 2020
A person authorized to sign on behalf of the proponent must complete and sign the Proponent
Proponent’s submissions Section (below), leaving the rest of this page otherwise unaltered and include the originally-
signed and completed page with the first copy of the proposal.
Proponent Section
To be completed by proponent and included as the “cover page” of the Proponents Response
The enclosed proposal is submitted in response to the above-referenced RFP including any addenda. Through submission of this
proposal we agree to all of the terms and conditions of this RFP and agree that any inconsistencies in our proposal will not be
considered. We have carefully read and examined the RFP including the Administrative Section and have conducted such other
investigations as were prudent and reasonable in preparing the proposal. We agree to be bound by the statements and
representations made in our proposal.
Signature of Authorized Representative: Legal Name of Proponent (and Doing Business As Name, if
applicable):
Printed Name of Authorized Representative: Address of Proponent:
Title:
Date:
Authorized Representative email address (if available): Authorized Representative phone, fax (if available):
Table of Contents
1. Summary of the Requirement..................................................................................................................3
2. Background, Objectives and Scope.........................................................................................................3
3. Services....................................................................................................................................................3
5. Responsibility and Work Performed by FNHA Staff................................................................................5
6. Evaluation................................................................................................................................................5
6.1 Mandatory Criteria...................................................................................................................................5
6.2 Desired Criteria........................................................................................................................................6
7. Evaluation Scoring...................................................................................................................................6
8. Proposal Format.......................................................................................................................................7
Appendix A – Overview of the FNHA...............................................................................................................8
Appendix B - Definitions and Administrative Requirements.........................................................................10
Appendix C – Receipt Confirmation Form.....................................................................................................15
Appendix D – Costing Sheet..........................................................................................................................16
Appendix E – Requirement Matrix - Financial Criteria..................................................................................16
Appendix F – Requirement Matrix - Corporate Criteria................................................................................17
Appendix G – Requirement Matrix - Functional Criteria
Appendix G – Requirement Matrix - Technical Criteria22
Appendix G – Requirement Matrix – Implementation and Support Services Criteria
Appendix G– Requirement Matrix – Value Add
RFP #2018RFP-10 Enterprise Content Management (ECM) 2

1. Summary of the Requirement
FNHA seeks to implement an ECM (Enterprise Content Management) system and strategy for managing and organizing its
electronic and physical information
2. Background, Objectives and Scope
The First Nations Health Authority (FNHA) is a health services delivery organization created and mandated to support BC
First Nations to implement a number of guiding agreements and documents seeking to elevate BC First Nations health
outcomes through creation of a more effective health care system.
FNHA’s Innovation and Information Management Services (IIMS) department is responsible for services related to
eHealth, Core Technology, Information and Records Management, Privacy, Project Management, Applications and
Business Intelligence/Analytics.
FNHA assumed custodianship of an estimated 45,000 physical records previously held by FNIHB. These consist primarily
of health records, but also include financial records, agreements, contracts, program and project files. The physical files
are distributed across the province in a variety of geographic locations, and are currently managed using a legacy
system, LiveLink Records Server, which tracks the records such as location, description and ID/barcode number. Because
the system belongs to Health Canada, FNHA seeks to replace this functionality in its own environment. Currently data
about the records is maintained in this system by Health Canada on FNHA’s behalf, in accordance with a standard
Operating Procedure between the parties.
Due to growth in the number of records in its own file rooms and space constraints, FNHA uses off-site record storage.
Although data about records in offsite storage will be maintained by FNHA’s offsite storage provider in their system, FNHA
requires a system to track box and/or file contents in order to be able to locate records in a timely manner, when
required.
FNHA seeks to move from a physical to a digital records model using ECM technologies. The scope of this may increase
over time. A solution with features such as electronic document management, optical character recognition (OCR), text
search (metadata and text within documents), scanner integration, and customizable hierarchies, is desired. FNHA’s
electronic documents are currently stored in a variety of systems including SharePoint 2010, SharePoint 2013, business
applications, network drives and email. It is envisioned that the solution sought by this RFP will ultimately be the central
repository for FNHA’s electronic records
The following lists the number of users by type and function for purposes of cost estimation and licensing for the various
phases of delivery:
Solution Element Approx. # of users Approx. # of users Approx. # of users

Admin Standard Total
Physical RM 2 4 6
SharePoint Content 10 600 610
3. Services
Services will include but not limited to the following:
a) Install and support the solution to operate within FNHA’s technical environment, outlined in Appendix G –
Technical Environment; and
b) Support the development and implementation of a solution which meets the criteria identified in Appendix G –
Implementation and Support Services; and

c) Supply a team of resourses with the required experience and subject matter expertise (business and technical) to
advise the FNHA and successfully deploy the solution according to its schedule and budget constraints; and
d) Lead regularly scheduled status meetings and provide weekly (or as agreed to) written status reports (using MS
Word/Excel) summarizing deliverables achieved/remaining, progress to date, expected delivery due dates of each
as well as issues and concerns affecting specific deliverables, schedule or any other aspect of the project; and
e) Provide comprehensive and high-quality documentation critical to the success of the project for knowledge
transfer, ongoing use and operation of the solution by FNHA staff, and for audit purposes. For each of the
deliverables as detailed in the “Deliverables” section below, the Proponent will provide written reports and related
documentation using MS word; and
f) Such other services that may be reasonably requested by FNHA from time to time.
4. Deliverables
The short-term scope of the project is to implement a solution which meets the requirements to enable:
a) Physical record management and import of 52,000 data files and records from LiveLink record server operated by
Health Canada as an ECM. Data about physical records currently residing on an old version of LiveLink Records
Server need to be transferred to the FNHA as soon as practicable. Paper records are also tracked in Excel and on
SharePoint. The information management systems and business processes must be designed and implemented
with minimal interruption of file management services to FNHA departments.
b) Such other deliverables that may be reasonably requested by FNHA from time to time.
c) FNHA is looking for an ECM tool that will provide the following as a Consumer Off the Shelf Solution (COTS) that
is configurable for FNHA needs and does not require any customization. This tool will:
1. Allow FNHA IM to discontinue use of legacy Health Canada LiveLink Records Server
2. Facilitate automated retention and disposition schedule(s) on paper and electronic documents
3. Facilitate placing of legal holds on paper and electronic documents
4. Manage paper records located in offsite storage
5. Allow staff at remote locations to create & print file labels for community files
6. Expedite and automate document scanning and data capture with Optical Character Recognition (the
software for digitization)
7. Capture metadata from scanned documents
8. Be able to work with network drives including search and find content from network drives.
9. Allow configuration of Workflows to automate document processing workflows such as e-signature, FOIP
request etc.
10. Support the ability to work off-line and to share and synchronize documents with remote sites with very
low network bandwidth utilization
11. Provide a Central Repository to manage all contents, electronic and physicals records in one place
12. Streamline cases or business workspaces to manage information such as employee files, legal matters etc
13. Allow end enable the use of mobile ready user interfaces
14. Allow classification and cataloguing of physical and electronic library and archival materials with user-
created classification (Brian Deer Classification System)
15. Allow tracking of library inventory and check in/check out of items

5. Responsibility and Work Performed by FNHA Staff
The successful proponent will:
a) Have the full cooperation of First Nations Health Authority staff and access to information necessary to meet the
accountabilities set out in this request for proposal and respond to reasonable inquiries.
The FNHA will:
a) Provide a reasonable level of resources (human and financial resources) to the successful proponent to meet the
accountabilities set out in this request for proposal.
6. Evaluation
An evaluation committee will be formed by the FNHA and shall include employees and contractors of the FNHA. All
personnel will be bound by the same standards of confidentiality.
The mandatory and desirable criteria against which proposals will be evaluated are identified below. Proponents should
ensure that they fully respond to all criteria in order to be comprehensively evaluated.
The FNHA may request and receive clarification from any Proponent when evaluating a proposal. The evaluation
committee may invite some or all of the Proponents to appear before the committee in order to clarify their proposals. In
such event, the evaluation committee may consider such clarifications in evaluating proposals.
6.1 Mandatory Criteria

Proponent responses must clearly demonstrate that they meet the following mandatory criteria or they will be
excluded from further consideration during the evaluation process:
a) The Proponents proposal must be received at the closing location before the specified closing time;
b) The Proponents proposal must be in English and MUST NOT be sent by regular mail, facsimile or email;
c) Proponents must submit Two (2) hard copies and one (1) electronic copy (saved on a USB in a Microsoft
compatible format) of their proposal to the following address:
First Nations Health Authority

Attention: Contracts
300-1166 Alberni Street
Vancouver, BC, V6E 3Z3
d) Proponents must submit one (1) Request for Proposals cover page, with the Proponent Section in its
original form, unaltered, fully completed and signed;
e) Description of the Proponents organization, size and structure. Indicate if appropriate, if the Proponent is
a small or minority-owned business;
6.2 Desired Criteria
Capability of the Individuals and/or Team, including:
a) Location of the proponent (s);

b) Years and types of experience. Please also provide a description of prior experience, and include the
following:
i. Names;
ii. Addresses;
iii. Contact persons;
iv. Telephone numbers;
c) The type of assistance that will be required from FNHA staff;
d) The availability of the proponent’s resources (IE staff) to ensure that deadlines are met in a timely
manner;
e) Price. A detailed description of price, including: Fees, Expenses, GST, PST, and any additional taxes;
f) Work Experience – working with First Nations organizations and/or First Nations; and
FNHA procurement activities will be governed to ensure all vendors are treated fairly and have equal access
to procurement activities; to the extent possible preference in awarding contracts will be given to First Nation
organizations and/or First Nation individuals.
7. Evaluation Scoring
Once the following two requirements are met, the responses will be evaluated based on the evaluation criteria table
below:
1) All responses must satisfy the Regulatory and Security Environments described herein to be considered.
2) The responses must pass all the mandatory criteria to be considered. Responses not satisfactorily meeting
all mandatory requirements may be excluded from further evaluation at the discretion of the evaluation
committee.
3) Evaluation criteria:

Evaluation Criteria Description Weight

1.0 Corporate Proponents must demonstrate that they are positioned so that 5%
Strength (See services and support can be provided to FNHA over the long
Appendix F) term.
2.0 Quantitative Proponents are to provide the solution that provides the best 35%
(See Appendix D value for FNHA’s investment, and provides the required services
& E) and functionality for the lowest total cost of ownership.
3.0 Qualitative(See Proponents are to demonstrate, in detail, how the proposal will 55%
Appendix G) meet all of FNHA’s requirements.
4.0 Value Adds New/innovative and value added approaches to the solution. 5%
Total 100%
8. Proposal Format
The following format, sequence, and instructions should be followed in order to provide consistency in Proponent
response and to ensure that each proposal receives full consideration. All pages should be consecutively numbered, and
as follows:
a) One (1) unaltered and completed Request for Proposals cover page , including Proponent Section
completed in original form as per instructions;
b) Table of contents including page numbers;
c) A short (one or two page) summary of the key features of the proposal;
d) The body of the proposal, i.e. the “Proponent Response”;
e) Completed costing sheet (Appendix D) in MS Excel;
f) Provide a list of value added technologies and prices; and
g) Complete Requirements Matrix (Appendix E, F & G)

Appendix A – Overview of the FNHA
The First Nations Health Authority
The first and only provincial First Nations Health Authority in Canada. Transforming health services for First
Nations and Aboriginal people in BC.
Why a First Nations Health Authority?
Statistically significant health disparities exist for First Nations people in BC and across Canada with health
outcomes that consistently lag behind those of other Canadians. The First Nations Health Authority aims to reform
the way health care is delivered to BC First Nations to close these gaps and improve health and wellbeing.
A New Relationship with our Partners
BC First Nations, the Province of BC, and the Government of Canada have all determined that First Nations health
disparities are no longer acceptable. A New Relationship between these Tripartite Partners was forged and a
series of precedent-setting agreements led to the creation of a First Nations Health Authority. The FNHA is
mandated by two health agreements (the Transformative Change Accord: First Nations Health Plan [2006], and
the Tripartite First Nations Health Plan [2007] – collectively “the Health Plans”), the BC Tripartite Framework
Agreement on First Nation Health Governance [2011] and resolutions at the annual Gathering Wisdom events and
the Framework Agreement.
In 2013, the First Nations Health Authority assumed responsibility for the design and delivery of health programs
and services for BC First Nations formerly delivered by Health Canada’s First Nations Inuit Health Branch – Pacific
Region. The FNHA has a broad mandate to improve health services for BC First Nations through new
partnerships, closer collaboration, and health systems innovation.
Making History Today and Tomorrow
As the First Nations Health Authority has assumed responsibility for the historic transfer of programs, resources,
assets, staff, and responsibilities, we are developing an organization that reflects First Nations culture and
philosophy. Establishing a strong foundation prepares us to innovate, transform, and redesign health service
delivery with guidance from BC First Nations in the coming years.
Responsive, Visionary, Transformative
The First Nations Health Authority is part of a unique health governance structure that includes political
representation and advocacy through the First Nations Health Council, and technical support and capacity
development through the First Nations Health Directors Association. Collectively, this First Nations health
governing structure works in partnership with BC First Nations to achieve our shared vision.
The mandate of the FNHA is to:
• Plan, design, manage, deliver and fund the delivery of First Nations Health Programs in British Columbia;
• Receive federal, provincial and other health funding for or to support the planning, design, management
and delivery of First Nations Health Programs and to carry out other health and wellness related
functions;
• Collaborate with the BC Ministry of Health and BC Health Authorities to coordinate and integrate their
respective health programs and services to achieve better health outcomes for First Nations in British
Columbia;
• Incorporate and promote First Nations knowledge, beliefs, values, practices, medicines and models of
health and healing into the First Nations Health Programs, recognizing that these may be reflected
differently in different regions of BC;
• Be constituted with good governance, accountability, transparency and openness standards;
• Establish standards for First Nations Health Programs that meet or exceed generally accepted standards;
• Collect and maintain clinical information and patient records and develop protocols with the BC Ministry of
Health and the BC Health Authorities for sharing of patient records and patient information, consistent
with law;
• Over time, modify and redesign health programs and services that replace Federal Health Programs
through a collaborative and transparent process with BC First Nations to better meet health and wellness
needs;
• Design and implement mechanisms to engage BC First Nations with regard to community interests and
health care needs;
• Enhance collaboration among First Nations Health Providers and other health providers to address
economies of scale service delivery issues to improve efficiencies and access to health care;
• Carry out research and policy development in the area of First Nations health and wellness;
• The FNHA may undertake other functions, roles and responsibilities connected to health and wellness of
First Nations and other aboriginal people in BC.
The FNHA is governed by members of the Board of Directors who collectively brings years of experience in First
Nations health, community development, financial management and political expertise at all levels of government.
The Board provides leadership and oversight for all corporate activities of the FNHA.
The FNHA was created in conjunction with the First Nations Health Council, providing support services while the
political consensus was being built among BC First Nations. As a result, the FNHA website – http://www.fnha.ca
uses the FNHC name. For more information please visit the website or contact us at: info@fnha.ca.

Appendix B - Definitions and Administrative Requirements
1. Definitions
Throughout this Request for Proposals, the following definitions apply:
a)“Contract” means the written agreement resulting from this Request for Proposals executed by the FNHA
and the Contractor;
b) “Contractor” means the successful proponent to this Request for Proposals who enters into a written
Contract with the FNHA;
c)“the FNHA” means the First Nations Health Authority;
d) “must” or “mandatory” means a requirement that must be met in order for a proposal to receive
consideration;
e)“Proponent” means an individual or a company that submits, or intends to submit, a proposal in response
to this Request for Proposals;
f) “Request for Proposals” or “RFP” means the process described in this document; and
g) “Should” or “desirable” means a requirement having a significant degree of importance to the objectives
of the Request for Proposals.
2. Terms and Conditions

The following terms and conditions will apply to this RFP. Submission of a proposal in response to this RFP
indicates acceptance of all terms that follow and that are included in any addenda issued by the FNHA.
Provisions in proposals that contradict any of the terms of this RFP will be as if not written and do not exist.
3. Additional Information Regarding the RFP

Proponents are advised to fill out and return the attached Receipt Confirmation Form. All subsequent information
regarding this RFP including changes made to this document will be posted on the following websites: BC Bid and
FNHA at www.fnha.ca. It is the sole responsibility of the Proponent to check for amendments on these websites.
4. Late Proposals
Proposals will be marked with their receipt time at the closing location. Only complete proposals received and
marked before closing time will be considered to have been received on time. Late proposals will not be accepted
and will be returned to the Proponent. In the event of a dispute, the proposal receipt time as recorded at the
closing location shall prevail.
5. Eligibility
Proposals may not be evaluated if the current or past activities or interests of the Proponent, or any sub-
contractors proposed by the Proponent, may, in the FNHA’s opinion, give rise to an unresolved conflict of interest
in connection with the project described in this RFP. This includes but is not limited to, involvement by a
Proponent or any proposed sub-contractors in the preparation of this RFP. If a Proponent is in doubt as to
whether there might be a conflict of interest, the Proponent should consult with the FNHA Contact Person
identified in this RFP.
Proposals from not-for-profit agencies will be evaluated against the same criteria as those received from any
other Proponents.
6. Evaluation

Evaluation of proposals will be by a committee formed by the FNHA and may include employees and contractors
of the FNHA. All personnel will be bound by the same standards of confidentiality. The FNHA’s intent is to enter
into a Contract with the Proponent who has the highest overall ranking based upon such an evaluation.
7. Negotiation Delay
If a written Contract cannot be negotiated within thirty days of notification of the successful Proponent, the FNHA
may at its sole discretion at any time thereafter, terminate negotiations with that Proponent and either negotiate
a Contract with the next qualified Proponent or choose to terminate the RFP process and not enter into a
Contract with any of the Proponents.
8. Debriefing
At the conclusion of the RFP process, all Proponents will be notified. Unsuccessful Proponents may request a
debriefing meeting with the FNHA. FNHA may, in its sole discretion provide such debriefing, at which time, FNHA
may advise the proponent in a general manner, of the reason for the non acceptance of the proponent’s
proposal. Only that proponent’s proposal will be reviewed
9. Alternative Solutions
If alternative solutions are offered, please submit the information in the same format, as a separate proposal.
10. Changes to Proposals

By submission of a clear and detailed written notice, the Proponent may amend or withdraw its proposal prior to
the closing date and time. Upon closing time, all proposals become irrevocable. The Proponent will not change
the wording of its proposal after closing and no words or comments will be added to the proposal unless
requested by the FNHA for purposes of clarification.
11. Proponents’ Expenses

Proponents are solely responsible for their own expenses in preparing a proposal and for subsequent negotiations
with the FNHA, if any. If the FNHA elects to reject all proposals, the FNHA will not be liable to any Proponent for
any claims, whether for costs or damages incurred by the Proponent in preparing its proposal, loss of anticipated
profit in connection with any final Contract, or any other matter whatsoever.
12. Limitation of Damages

Further to the preceding paragraph, by submitting a proposal, the Proponent agrees that it will not claim
damages for whatever reason relating to the Contract or in respect of the competitive process, in excess of an
amount equivalent to the reasonable costs incurred by the Proponent in preparing its proposal. Furthermore, by
submitting a proposal the proponent further agrees to and hereby waives any claim for damages, loss of profits
or loss of opportunity if no contract is made between FNHA and the proponent for any reason.
13. Proposal Validity

Proposals will be open for acceptance for at least 120 days after the closing date.
14. Firm Pricing

For the first one hundred and eighty (180) Business days into the term of the Contract, if the contracted services
are offered to other health care institutions/Regional/National Groups (with similar annual volumes and delivery
schedules) at a cost that is less than the current Contract Price, the Supplier agrees to reduce the Contract Price
to that level. Prices will be firm for the entire Contract period unless this RFP specifically states otherwise.
15. Currency and Taxes

Prices quoted are to be in Canadian dollars, inclusive of duties where applicable; FOB destination with delivery
charges included where applicable, and exclusive of the Goods and Services Tax (GST).

16. Completeness of Proposal

By submitting a proposal, the Proponent warrants that if this RFP is to design, create or provide a system or
manage a program, all components required to run the system or manage the program have been identified in
the proposal or will be provided by the Contractor at no charge.
17. Sub-Contracting
The use of a sub-contractor must be clearly defined in the proposal. This includes a joint submission by two
Proponents having no formal corporate links. In such a case, one of the Proponents must be prepared to take
overall responsibility for successful performance of the Contract and this must be clearly defined in the proposal.
Where applicable, the names of approved sub-contractors listed in the proposal will be included in the Contract.
No additional sub-contractors will be added nor other changes made, to this list in the Contract without the
written consent of the FNHA.
18. Acceptance of Proposals

This RFP should not be construed as an agreement to purchase goods or services. The FNHA is not bound to
enter into a Contract with the Proponent who submits the lowest priced proposal, or with any Proponent.
Proposals will be assessed in light of the evaluation criteria. The FNHA will be under no obligation to receive
further information, whether written or oral, from any Proponent.
Neither acceptance of a proposal nor execution of a Contract will constitute approval by the FNHA of any activity
contemplated in any proposal that requires any approval, permit, or license pursuant to any federal, provincial,
regional district or municipal statute, regulation or by-law.
19. Definition of Contract

Notice in writing to a Proponent that it has been identified as the successful Proponent and the subsequent full
execution of a written Contract will constitute a Contract for the goods or services. No Proponent will acquire any
legal or equitable rights or privileges relative to the goods or services until the occurrence of both such events.
20. Contract
By submission of a proposal, the Proponent agrees that should its proposal be successful, the Proponent will
enter into a Contract with the FNHA.
21. Contract Negotiation and Award

Following the evaluation and recommendation of the Evaluation Committee, the First Nations Health Authority
may select one or more Proponents to enter into negotiations for a Contract or Contracts as follows:
(a) The First Nations Health Authority may elect to divide the Services into more than one Contract, and enter
into negotiations with a Proponent with respect to a portion of the Services, and award more than one
Contract with respect to the Services;
(b) If negotiations with any Proponent are not successful within such time period as the First Nations Health
Authority may require, the First Nations Health Authority may at any time after the expiry of such time
period discontinue further negotiation with that Proponent by written notice to the Proponent, and the First
Nations Health Authority may at any time thereafter commence negotiations with another Proponent to
finalize a Contract in accordance with the foregoing process with another Proponent. The foregoing process
may be undertaken and/or repeated until either a Contract or Contracts are awarded by the First Nations
Health Authority or until negotiations have been terminated by the First Nations Health Authority; and
(c) FNHA reserves the right to negotiate additional services of a similar functional or technological nature from
the successful Proponent without further competitive procurements.
22. Liability for Errors

While the FNHA has used considerable efforts to ensure information in this RFP is accurate, the information
contained in this RFP is supplied solely as a guideline for Proponents. The information is not guaranteed or
warranted to be accurate by the FNHA, nor is it necessarily comprehensive or exhaustive. Nothing in this RFP is
intended to relieve Proponents from the responsibility of conducting their own investigations and research and
forming their own opinions and conclusions with respect to the matters addressed in the RFP. Proponents will be
solely responsible to ensure their proposal meets all requirements of the RFP, to advise FNHA immediately of any
apparent discrepancies or errors in the RFP, and to request clarification if in doubt concerning the meaning or
intent of anything in the RFP.
23. Modification of Terms

The FNHA reserves the right to modify the terms of this RFP at any time in its sole discretion. This includes the
right to cancel this RFP at any time prior to entering into a Contract with the successful Proponent.
24. Ownership of Proposals

Proposals submitted to the FNHA become the property of the FNHA. They will be received and held in confidence
by the FNHA.
25. Use of RFP

Any portion of this document or any information supplied by the FNHA in relation to this RFP may not be used or
disclosed for any purpose other than for the submission of proposals. Without limiting the generality of the
foregoing, by submitting a proposal, the Proponent agrees to hold in confidence all information supplied by the
FNHA in relation to this RFP.
26. No Lobbying
Proponents must not attempt to communicate directly or indirectly with any employee, contractor or
representative of the FNHA, including the evaluation committee and any officials of the FNHA, or with members
of the public or the media, about the project described in this RFP or otherwise in respect of the RFP, other than
as expressly directed or permitted by the FNHA.
27. Collection and Use of Personal Information

Proponents are solely responsible for familiarizing themselves, and ensuring that they comply, with the laws
applicable to the collection and dissemination of information, including resumes and other personal information
concerning employees and employees of any sub-contractors. If this RFP requires Proponents to provide the
FNHA with personal information of employees who have been included as resources in response to this RFP,
Proponents will ensure that they have obtained written consent from each of those employees before forwarding
such personal information to the FNHA.
28. Open for Acceptance

The Proponent’s offer shall remain open for acceptance for one hundred eighty (180) Business Days from
the Closing.
29. Electronic Transmission

Electronic transmission of a proposal will not be accepted unless consented to in writing by the FNHA. If a
situation arises that causes the Proponent’s original proposal to be delayed that is not within the Proponent’s
control, a request may be made to accept an electronic copy (email or facsimile) of the Proponent’s proposal.
FNHA will review the circumstances and make a decision whether or not to accept the Proponent’s electronic
copy. All decisions will be final. The electronic copy must be received before the Closing and the Proponent will be
expected to immediately deliver an original paper copy to support the electronic transmission.
30. Proponents Meeting

FNHA may at their option require Proponents to attend a Proponent’s meeting and site visits to clarify the
requirements as written in the RFP. Proponents will be advised when the meetings and site visits will occur.

31. Working Language

The working language of the FNHA is English and all responses to the RFP will be in English.

Appendix C – Receipt Confirmation Form
RFP – Enterprise Content Management

Request for Proposals # 2018RFP-10
Please fill out this form in order to advise the FNHA that you intend to submit a proposal for this RFP
FNHA CONTACT INFORMATION AND QUESTIONS: All enquiries related to this RFP including any requests for information,
questions, and clarification, are to be directed to the following email
address: fnha.contracts@fnha.ca.
CLOSING DATE/TIME OF RFP: Proposals must be received before September 5, 2017 16:00 hours
(4:00 pm) Pacific Time.
PLEASE PROVIDE THE FOLLOWING INFORMATION ABOUT YOUR FIRM AND FAX TO (604) 689 1177:
Company: ______________________________________________________________
Street Address: ______________________________________________________________
City: __________________________ Postal/ZIP Code: _______________
Province/State: __________________________ Country: ______________________
Mailing Address, if different: ___________________________________________________________
Phone Number: (___)___________________ Fax Number: (___)______________
Contact Person: _______________________________________________________________
Title: _______________________________________________________________
Email Address: _______________________________________________________________

Appendix D – Costing Sheet
Please see the attached Costing excel sheet located as an attachment of this RFP posting.
Appendix E – Requirement Matrix- Financial Criteria
Importance
ID Area Questions Mandatory (3= highest,
1=lowest)
Please provide one time license cost for the solution (e.g.: base
fees, licensing fees) on a per user basis and in total as per the
One-time
1 number of users described in the RFP. Please list each of these Yes 3
Cost
costs separately, and by user type (e.g. read/write/manage). If
necessary, provide additional information in an attachment.
Please provide the implementation services cost for the solution.

One-time
2 Please provide detailed costing and, if necessary, provide Yes 3
Cost
additional information in an attachment.
One-time Please identify any other one-time costs that FNHA can expect
3 2
Cost to incur when implementing the solution.
Please provide ongoing annual support cost estimate with

Support
4 detailed breakdown of all cost items, based on the proposed 3
Cost
solution scope and design.
Please describe the product's upgrade cycle (frequency, cost).

Support
5 Indicate if upgrades are included in the support cost, or if there 2
Cost
are additional fees.
Licensing
Describe your pricing options for Canadian (hosted solely in
6 and Support 1
Canada) cloud storage vs FNHA hosted on premise storage
Cost
Please provide your professional services hourly/daily rate for

Professiona work outside the scope of your proposal (e.g. business analyst,
7 2
l Services project manager, technical architect, process consultant,
application managed support)

Appendix F – Corporate Criteria
Importance
Mandato
ID Area Question (3= highest,
ry
1=lowest)
Describe your experience to provide service to Federal/Provincial

1 Experience 2
Government agencies and/or departments.
Describe your experience implementing records and Information

2 Experience management solutions as described herein. If possible please 3
include examples with Canadian health organizations.
Describe using specific examples, how you have successfully

3 Experience supported organizations to transform from paper-based processes 2
to electronic document and records management.
Please provide documents that prove your organization's financial

Financial stability (e.g.: current financial statement, copy of an independent
4 2
Stability audit conducted within the last year, documentation of cash
reserves)
Financial
5 Does your company have software escrow services in place? 2
Stability
Please describe your company's presence in BC, Canada (e.g.: BC

6 Presence based organization, Canadian based organization with a 2
representative in West Coast regions, multinational, etc.)
Does your company use off-shore labour? If so, what proportion of

7 Presence 2
resources are on-shore vs. off-shore?
Corporate What is your company's incorporation type? (e.g. LLC, Partnership,

8 1
Structure Sole Proprietorship) and what is your GST number?
Does your proposal include services and/or goods supplied by

more than one vendor? If so, please list all companies with
Corporate
9 registered names and describe the role and relationship between 2
Structure
all parties. Be sure to state which company is "prime" for this
engagement.
Please provide three customer references with similar

implementations and requirements to FNHA. Provide: name,
10 References 3
address, contact person, phone, software, hardware, solution and
date installed.

11 Experience Is your company in the Gartner top right Magic Quadrant for ECM? Yes 3
Does your company have experience and contracts working with

12 Experience Yes 3
Health Canada
13 Experience Is your ECM or EIM the primary business of your company? Yes 3

Appendix G – Requirement Matrix- Functional, Technical, Implementation and Support

Services Criteria
Requirements Matrix- Functional Criteria
Importance
1=lowest)
Describe the solution's ability to specify mandatory metadata
Content
1 fields when users save records into the system for each 3
Management
content type and record type
Describe the software's ability to scan and index documents

Document
2 into the system both as individual documents and in batch 3
Management
import
Content Does your company have and please describe the software's
3 Yes 3
Management Optical Character Recognition (OCR) capabilities.
Document Describe the software's ability to create searchable PDF's from
4 3
Management scanned documents
Describe the software's ability to integrate document & record
5 Integration management with other corporate transactional systems and 3
registries
Document Describe the software's ability to regulate and manage
6 2
Management document versioning
Content Describe the software's ability to store electronic files of
7 3
Management various formats (e.g. doc, xls, pdf, jpg, etc.)
Does the solution search text within records without requiring
8 General 3
the user to open the file? Describe.
Does this solution have standard metadata fields for electronic

Content
9 content including created date, created by, modified date, and 2
Management
modified by? Describe others if applicable.
Describe the software's ability to automatically name files and

Content
10 place in appropriate container/library/folder according to 2
Management
business rules. (File recognition and classification)
Describe the solution's ability to securely capture email content

11 Integration 3
and attachments from an email client
Describe the solution's ability to securely capture email content
12 Import/Export 1
and attachments via direct email into the system

Describe the software's ability to import content directly from
13 Import/Export the corporate intranet and extranet sites (SharePoint 2010, Yes 3
2013 and 2016)
Describe the ability of the solution to search and filter across

all records by: content type, keyword/string within
14 General 3
document(s), file or folder name, metadata/tags, date or date
range, etc.
Describe how an administrative user is able to define custom

15 General metadata fields of various formats within the solution (e.g.: 2
free text, date, numeric, dropdown list, etc.).
Describe the software's ability to create and configure custom

16 General workflow automation (e.g document routing and approval 3
between system users.)
Describe the solution's report creation and querying

17 General capabilities (e.g.: Ad-hoc, Periodic, different levels based on 2
the users role, etc.)
Describe your solution's ability to assist users to save, print,
18 General 2
and recall search results
Describe the solution's comprehensive reporting features
19 General 2
(standard and custom).
Describe how the solution allows the creation and saving of
20 General 2
queries/reports (ad hoc and canned reports)
Describe the software's ability to automate report generation
21 General 2
and distribution
Describe the software help features that enable ease of use
22 General (e.g.: tutorials, error messages, online guide, video tutorials, 2
help index, FAQ's,…)
Content Describe the software's ability to run batch updates on file
23 3
Management attributes and metadata
Describe the software's ability to track and electronically

maintain metadata about physical records and files (e.g.:
Records
24 location, box no., custodian, unique id, date range, active, 3
Management
inactive, archival, doc types, function, activity, retention rules,
accession, etc.)
Describe the software's ability to handle requests for loans of

Records individual records/files/accessions/boxes (charge out & bring
25 3
Management forward) and maintains retrieval information for tracking
purposes

Describe the software's ability to track and electronically
Records maintain metadata about physical records and files within
26 3
Management different levels of storage (e.g. Individual document, folder,
box, room, building, etc.)
Describe the software's ability to link or associate physical

Content
27 records with electronic content (cross-reference a scanned 3
Management
document with a physical file, for example)
Describe physical record search ability of the solution (e.g.:

Records
28 file(s) or folder name, category, metadata/tags, by date or 3
Management
date range, location, etc.)
Describe the software's ability to apply custom retention rules

and manage retention and disposition of all electronic content
Records
29 and physical records according to business requirements, Yes 3
Management
including the ability to batch update (e.g.: rules, reports,
alerts, holds, etc.)
Describe the software's ability to check for duplicate physical

30 General records and electronic files and describe controls which 3
prevent duplication.
Describe how legacy metadata and records from Livelink-
31 Import/Export Yes 3
Record Server (LRS) will be imported.
Describe how deletion of electronic content is managed and

Content can be configured according to retention requirements (e.g.:
32 2
Management recycle bin feature and permanent deletion, audit trail of
disposition)
Describe the software's ability to manage different hierarchies

Content
33 of data (e.g.: numeric, file coding, classification scheme, folder 3
Management
structure, storage location etc…)
Describe how a records classification scheme could be applied

Records
34 to content (both electronic and physical) in the system and 3
Management
how a user could navigate using this structure.
Case Describe the solutions ability to create, manage, search and
35 2
Management display case records
Describe the solutions ability to display metadata about a

Case "case" and associate incoming documents such as faxes or
36 2
Management email, with this case - tag case records and attached
documents, assign metadata for ease of searching.
Content Describe how your system can categorize and index files and
38 2
Management documents based on the document or content type.
Content Describe how your system can capture x-ray image files and
39 1
Management associate with a case record if required.

Case Describe how your system can track the “status” of a case, for
40 2
Management example: open, closed, suspended, deleted
Case Describe how your system can assign the management of a
41 1
Management case, or tasks to specific users
Describe how your system can export data for reporting and
42 Import/Export 2
analysis.
Case Describe how your system can generate unique identifier for
43 2
Management each case record.
Describe how your system can search and display case
Case
44 information based on different views, groups, and metadata 2
Management
fields.
Case Describe how your system can print a case record/report and
45 2
Management associated documentation.
Detail how your solution allows for printing and applying
Records
46 barcodes to physical files and boxes, and how it allows for 3
Management
entry or update of information using a barcode scanner.
Describe how physical file and box labels are configurable to

Records
47 be printed displaying different metadata as required, and can 3
Management
be reviewed and manually enhanced before printing
Describe the solution's ability to securely send email content

48 Import/Export 1
and attachments directly from the system
Requirement Matrix - Technical Criteria

Importance
1=lowest)
Privacy & Please describe how your product identifies and
1 Yes 1
Security authenticates users.
Privacy & Does your product store authentication credentials on client
2 Yes 1
Security computers after a session terminates?
Privacy &
3 Are user ID’s required to be unique? Yes 1
Security
Privacy & Does your product use Java applets to perform identification
4 Yes 1
Security and authentication?
Privacy &
5 Does your product support multifactor authentication? Yes 1
Security
Privacy & Does your product support Single Sign-on functionality?
6 Yes 2
Security Please describe.
Privacy & Are multiple concurrent sessions of a user accounts
7 Yes 2
Security permitted?

Privacy & Does your product allow users to explicitly log out to
8 Yes 2
Security terminate a session?
Privacy & Does your product allow basic authentication over
9 Yes 1
Security connections that are not protected by HTTPS and SSL/TLS?
Privacy & Does your product transmit and store passwords in clear
10 Yes 1
Security text? Please describe your security controls for both.
Privacy &
11 Please describe the products access controls. Yes 1
Security
Privacy & Does your product support roles based and rules based
12 Yes 1
Security access? Please describe how this is done. (users and groups)
Privacy & Does your product enforce a session timeout after a

13 Yes 1
Security configurable period of inactivity?
Privacy & Can your product reference external authentication
14 Yes 1
Security databases, specifically Microsoft Active Directory?
Describe your products audit and logging facility/capabilities.
Include:
- Types of security events
- How and where events are logged
Privacy &
15 - Access controls to the audit records Yes 1
Security
- How audit records are protected from deletion and
unauthorized disclosure and modification
- Administrator privileges
- Configuration capabilities
Please confirm which of the following information your

product is capable of including in an audit record: Please
provide as much additional information you feel is
applicable.
- User ID or process ID causing the event
- Success or failed attempts to access security file
- Date/Time of event
- Event type
Privacy & - Success or failure of event
16 Yes 1
Security - Success or failure of login attempt
- Denial of access resulting from excessive number of login
attempts
- For add, change or delete events: name of data object
written or deleted
- Granting elevated privileges
- For identification and authorization: origin of request
(originating host IP address)
- Discreet auditing of specific data elements
Privacy & Does your product audit facility bind the user ID of the
17 Yes 1
Security audited event to the audit record for that event?
Privacy & Describe how the product securely transmits event logs to
18 Yes 1
Security an external audit collection facility.

Privacy &
19 Start-up and shut-down [YES or NO] Yes 1
Security
Privacy &
20 Unsuccessful data access attempt [YES or NO] Yes 1
Security
Privacy & User actions (screens, modules, accessed or viewed) [YES or
21 Yes 1
Security NO]
Does the audit function record the user ID of the user
Privacy &
22 causing (or associated with) the audited event to the audit Yes 1
Security
record for that particular event?
Privacy & Does the product log all security relevant events to its own
23 Yes 1
Security secure audit/event log?
Privacy &
24 Is anyone able to delete the audit log produced? Yes 1
Security
Is the audit function configurable to allow the administrator
Privacy &
25 to select which events are to be logged and which data Yes 1
Security
elements are captured about each event?
Describe the disaster recovery options you support for your

26 Infrastructure software. If specific third-party vendor's products are Yes 3
required to enable disaster recover, please identify.
Describe the solution's capability for routine and
27 Infrastructure Yes 3
unscheduled backup.
Describe the system's on-line system diagnostics and remote
diagnostics.
Describe the system's recovery procedures. Please include
Infrastructure
descriptions for:
29 Infrastructure Application error Yes 1
30 Infrastructure Disk failure Yes 1
31 Infrastructure Loss of internet connection Yes 1
32 Infrastructure Loss of network connection on computers Yes 1
33 Infrastructure Operating software error Yes 1
34 Infrastructure Other major hardware malfunction Yes 1
How is the system backup performed? List the different
35 Infrastructure types of backups that your solution has. Is a downtime Yes 3
required to perform a backup?
Privacy & Describe how your product supports strong data
36 Yes 1
Security cryptography at various levels.
Describe in detail the product's import capability (include
37 Technical formats and granularity - flat file, bulk load, XML based, via Yes 3
HL7 interface)
Does the system provide the capability to select data

38 Technical elements and to export them in standard formats (i.e. ASCII, Yes 3
EXCEL, TXT and PDF)?

Describe all remote access that will function properly with
39 Infrastructure the product (e.g. VPN, wireless, etc.). What type of remote Yes 3
access ports and protocols are used?
Privacy & Describe how your system audits access and security,
40 Yes 1
Security logging user usage etc.
Describe how your system reports security and audit
Privacy &
41 information. Is the information shown intuitive for an Yes 1
Security
investigation?
Enterprise Describe the software's ability to use SharePoint as a front

42 Content end to access content and perform search functions to Yes 2
Management locate information
Enterprise Describe the solution's ability to accommodate and restrict

43 Content content based on criteria such as file format, size, or other Yes 3
Management attributes.
Enterprise FNHA will need to migrate electronic content (TIFF or PNG

44 Content with metadata) from an existing system. Describe what 1
Management services, tools or features will enable this task.
Describe the solution's ability to function with a varying
number of concurrent users
Is your solution compatible with workstations of 2.0 GHz
processor or more and 2-4 GB of RAM
Describe the network bandwidth requirements necessary for
the solution
Please list all back-end database server systems that can
48 Technical Yes 2
work with the system (e.g. MS SQL, Oracle, MySQL, etc.)
Describe the solution's ability to run from a virtual hosted
server, such as Hyper-V
OS Describe the solution's ability to run from different versions
50 Yes 3
Compatibility of MS Server
Describe the software's ability to integrate with scanner
51 Infrastructure and/or multifunction devices to directly access and store Yes 3
images.
OS
52 Describe your solutions support client based Windows 7 OS? Yes 2
Compatibility
Please list any third-party software that will be required for
Software
53 your product to be installed and operate. Will you support Yes 2
Compatibility
this software?
Privacy &
54 Does your product support digital shredding? Yes 3
Security

Describe your products encryption methods and standards
used.
Include:
Privacy &
55 - For passwords Yes 1
Security
- Data in transit
- Data at rest
- Web applications
Privacy &
56 Does your product use proprietary encryption protocols? Yes 1
Security
Privacy &
57 Does your product support SSL (Secure Sockets Layer)? Yes 1
Security
Privacy &
58 Does your product support data encryption in transit? Yes 1
Security
Does your product integrate with data loss prevention
services?
Privacy & Does your product generate activity logs? i.e access logs to
60 Yes 1
Security sensitive data?
Software Describe the solution's accessibility across different devices,
61 Yes 2
Compatibility EG desktop, tablet, mobile
Software
62 Describe how your system supports as a thin client Yes 1
Compatibility
Software
63 Describe how your system supports as a fat client Yes 1
Compatibility
Software
64 List the internet browsers that your product supports? Yes 3
Compatibility
Software Describe how your solution is compatible with Adobe
65 Yes 1
Compatibility Reader/Acrobat
Software Describe the solution's accessibility as a web-based
66 Yes 2
Compatibility application
Software Describe any applications e.g. MS Office that the solution
67 Yes 2
Compatibility can integrate with, without customization
Software Describe the solution's ability to work with different versions
68 Yes 2
Compatibility of MS Exchange
Software
69 Describe the solution's ability to integrate with PeopleSoft Yes 1
Compatibility
Describe how your system is able to integrate with Microsoft
Software
70 outlook through configuration changes without Yes 2
Compatibility
customization
Privacy & Describe how your solution supports active directory
71 Yes 3
Security integration with single sign on.
Describe how your solution would integrate with different
72 Technical versions of SharePoint and would be scalable and robust for Yes 3
about 600 to 1000 users.

Describe how your solution can integrate with enterprise
73 Technical Yes 3
search platforms such as SharePoint .
Describe how your solution is able to integrate/import 300 to
74 Technical Yes 3
400K images of type: tiff 4 standard and pngs
Describe how your system is able to support Microsoft office
75 Technical file types of different versions through configuration changes Yes 2
without customization
Describe how your system is able to capture and digitally
76 Technical Yes 3
store incoming and outgoing faxes
Describe how your product integrates with other
77 Technical Yes 3
applications.
Does your product need to use Telnet, SNMP, mobile code

etc. which are considered high-risk services and
78 Technical Yes 2
technologies? If yes, please provide reasons for each that is
applicable.
Can an application failure result in an unsecure state? Please

79 Technical Yes 1
describe.
Is your product capable of integrating with the SIEM
80 Technical Yes 2
products listed in the Gartner upper quadrant?
81 Technical Does your product have Azure certification? Please describe Yes 3
Does your ECM product have a Canadian Cloud solution with

a Canadian Data Center owned by your company?
Requirements Matrix - Implementation and Support Services Criteria
Importance
1=lowest)
Please outline the solution's standard deployment

documentation that is provided to the customer (e.g.:
1 Deployment 3
overview of deliverables, user acceptance testing and sign
off, configuration documents, user manual/guide)
Describe how your organization will provide support to

2 Deployment deploy the solution (e.g.: training as an implementation 3
requirement, helpdesk, troubleshooting, etc.)
List the resources that would be allocated to the

Project
3 implementation and describe their roles and qualifications. 3
Management
(please attach resumes)

Describe your expectations from FNHA for implementation
Project (e.g. project manager, business analyst, privacy analyst, end
4 3
Management user, super user, etc.) in terms of number of resources and
time commitment.
Describe your tools and methods for Risk Management

Project
5 during the project life cycle (e.g.: Risk Areas, Solutions and 3
Management
Plans, Managing the Risks, etc.)
Project Explain the project scheduling for the different phases and
6 3
Management how you will achieve FNHA's critical milestones.
Project Explain your approach for User Acceptance Testing (UAT)

7 3
Management before moving to production
Post Go-Live Describe your company's post Go-Live support plan and
8 3
Support activities after implementation.
Support Please provide a sample of your Service Level Agreement
9 Yes 3
Services (SLA) for support services
Please describe your approach to implementation using client

1 Support
staff and vendor resources. What is your approach to 2
0 Services
transition to sustainment?
Requirements Matrix – Value Add
Importance
1=lowest)
1 Functional Please outline the value add of selecting your solution 3

Request For Proposal - Enterprise Content Management (ECM) : Fnha - Contracts@fnha - Ca

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Request for Proposal – Enterprise Content Management (ECM)

Request for Proposals (RFP)

RFP issued by First Nations Health Authority (FNHA)

Issue date August 18, 2017

Successful Proponent Expected Start Date of Expected End Date of Project:

Printed Name of Authorized Representative: Address of Proponent:

2. Background, Objectives and Scope.........................................................................................................3

5. Responsibility and Work Performed by FNHA Staff................................................................................5

6.1 Mandatory Criteria...................................................................................................................................5

6.2 Desired Criteria........................................................................................................................................6

Appendix A – Overview of the FNHA...............................................................................................................8

Appendix B - Definitions and Administrative Requirements.........................................................................10

Appendix C – Receipt Confirmation Form.....................................................................................................15

Appendix D – Costing Sheet..........................................................................................................................16

Appendix E – Requirement Matrix - Financial Criteria..................................................................................16

Appendix F – Requirement Matrix - Corporate Criteria................................................................................17

Appendix G – Requirement Matrix - Functional Criteria

Appendix G – Requirement Matrix - Technical Criteria22

Appendix G – Requirement Matrix – Implementation and Support Services Criteria

Appendix G– Requirement Matrix – Value Add

RFP #2018RFP-10 Enterprise Content Management (ECM) 2

1. Summary of the Requirement

2. Background, Objectives and Scope

Solution Element Approx. # of users Approx. # of users Approx. # of users

Services will include but not limited to the following:

RFP #2018RFP-10 Enterprise Content Management (ECM) 3

RFP #2018RFP-10 Enterprise Content Management (ECM) 4

5. Responsibility and Work Performed by FNHA Staff

The successful proponent will:

The FNHA will:

6.1 Mandatory Criteria

RFP #2018RFP-10 Enterprise Content Management (ECM) 5

First Nations Health Authority

6.2 Desired Criteria

Capability of the Individuals and/or Team, including:

a) Location of the proponent (s);

RFP #2018RFP-10 Enterprise Content Management (ECM) 6

Evaluation Criteria Description Weight

RFP #2018RFP-10 Enterprise Content Management (ECM) 7

Appendix A – Overview of the FNHA

The First Nations Health Authority

Why a First Nations Health Authority?

A New Relationship with our Partners

Making History Today and Tomorrow

Responsive, Visionary, Transformative

The mandate of the FNHA is to:

RFP #2018RFP-10 Enterprise Content Management (ECM) 9

Appendix B - Definitions and Administrative Requirements

Throughout this Request for Proposals, the following definitions apply:

2. Terms and Conditions

3. Additional Information Regarding the RFP

RFP #2018RFP-10 Enterprise Content Management (ECM) 10

10. Changes to Proposals

11. Proponents’ Expenses

12. Limitation of Damages

13. Proposal Validity

14. Firm Pricing

15. Currency and Taxes

RFP #2018RFP-10 Enterprise Content Management (ECM) 11

City: ____________ Postal/ZIP Code: _

Province/State: ____ Country:

Phone Number: (_)_______________ Fax Number: (_)______________