NEW

UPPER INTERMEDIATE

UNIT TEST 1 SECTION B: VOCABULARY

SECTION A: GRAMMAR 3 Choose the correct option to complete the idioms.
1 Complete the text by putting the verbs in 1 It’s what you do that counts, not what you say.
brackets into the most appropriate form. As they say: ‘Actions speak better / louder /
more than words’.
Currently Eleanor 1 (research) 2 James is always saying the wrong thing. He never
trends in communication in the workplace. She considers / reflects / thinks before he speaks.
2
(focus) on how technology 3 I wish you’d get straight / direct / strict to the
and emotions 3 (affect) point instead of talking about everything else
communication networks. Methods of first.
communication 4 (change) rapidly in our society 4 We all get on really well as we seem to be on
today and should improve communication in
the same wavelength / edgeways / grapevine.
general, but the results seem to indicate otherwise.
5 Excuse me, can I have a fast / rapid / quick
Last year Eleanor 5 (work) in a word with you?
hospital when she had the idea for her research.
One day, while she 6 (observe) a doctor
6 Is it official that Fred is going to leave the
company or did you just find / hear / know it on
talking to one of his patients, she 7
the grapevine?
(realise) that his lack of communication skills
8
(have) a detrimental effect 7 She never stops talking and no one else can get a
on the patient. sound / word / thought in edgeways.
/7

/8 4 Choose the correct option a, b, c or d.

1 These days it’s much easier to in touch
with old friends, thanks to the internet.
2 Complete the dialogue by putting the verbs a establish b stay c lose d maintain
in brackets into the most appropriate form. 2 Yesterday I into an old friend I hadn’t seen
A: 1 (you/ever/interrupt) for years.
someone during a meeting? a imparted b met c bumped d caught
B: Yes.
A: When 2 (that/happen)? 3 When the old man died, it was difficult to
B: Last month, actually. I 3 down the relatives who should inherit his house.
(listen) to a a track b mark c keep d touch
colleague saying she was the only one who 4 4 It’s vital to a rapport with the people you
(do) any work in work with.
the team. a negotiate b exhibit c display d establish
A: What 5 (you/say) to her?
B: That she should try listening to what the team had
5 I enjoy up with my friends at the weekends.
I love hearing what they’ve been doing during
to say and not complain all the time instead of
the week.
working.
a keeping b getting c catching d tracking
A: 6 (she/stop) talking?
B: No. She 7 (never/learn) 6 His behaviour similarities to that of other
how to stop talking. That’s half her problem. young people starting work.
a displays b imparts c establishes d performs
/7
7 The people who were questioned were chosen
at .
a option b random c chance d accident
8 The point of the presentation is to general
information about the company.
a exhibit b inspire c display d impart
/8

New Language Leader Upper Intermediate Unit Test 1 © Pearson Education Ltd. 1
2014
SECTION C: INTEGRATED SKILLS 6 Read the text and select FIVE correct statements.

5 Complete the email by putting ONE word in each

gap. How well do you communicate?
Results of bad communication
Poor communication can lead to disastrous results
New email
both at work and in the home. Saying the wrong thing
in the wrong way can upset people and lose their trust
Dear Mr Jones, and respect and, when people’s feelings are hurt, they
Thank you for your email asking me to speak respond negatively. Appreciating the fact that the
at your conference next month. I am afraid person you are with is giving their time and attention to
that I am 1 to attend as I have you is extremely important, especially in business.
a prior engagement in America that week. I
Listen more carefully
can, however, suggest a colleague of mine,
One area of communication in which most people fail
Sally Keeley, who would be happy to take my
is the skill of listening. In order to do this effectively,
place. Please find 2 her CV and
email contact address. you have to have an open mind, remain patient and
be polite. First of all, try to see the discussion from
Once again, I would like to 3 for
the other person’s perspective. Many of us are too
not being able to accept your invitation.
quick to interrupt to either agree or disagree with
Should you have any problem contacting the speaker or to try and finish what they are saying
Sally, please do not 4 to contact me because we are in a hurry.
again.
Yours 5 Be more observant
While you are listening, you should also be looking
at the other person and taking note of their non-
, Ellen Matthews verbal behaviour. We communicate a lot by the way
we sit and stand, by the expressions on our face
and our gestures. People’s physical behaviour can
let us know if they are uncomfortable, not telling
/5 the truth, disagreeing with us or not understanding
what we are saying.

a You can lose people’s respect if

you communicate poorly. 
b People can react in a bad way if a message
is commiunicated ineffectively. 
c Bad communication is most commonly
seen at work. 
d Many people are unable to listen effectively. 
e You should make sure people understand
your point of view. 
f Other people’s opinions are formed by the
way you speak to them. 
g You should interrupt quickly and politely
during a discussion. 
h Use gestures to make your meaning clearer. 
i You should observe how the other people
react non-verbally. 
j It’s possible to recognise if someone
is lying by watching the way they act. 
/5

Total: /40