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    Omar-Ashraf CV PDF

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    Omar Ashraf
    This document provides a summary of Omar Ashraf Abd El Salam's professional experience and qualifications. It lists his current role as a Team Leader at Vodafone UK's call center in Alexandria, Egypt, as well as previous roles as a Floorwalker and Call Center Agent. It also outlines his Bachelor's degree in Commerce from Alexandria University and various leadership training certificates.

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    Omar-Ashraf CV PDF

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    This document provides a summary of Omar Ashraf Abd El Salam's professional experience and qualifications. It lists his current role as a Team Leader at Vodafone UK's call center in Alexandria, Egypt, as well as previous roles as a Floorwalker and Call Center Agent. It also outlines his Bachelor's degree in Commerce from Alexandria University and various leadership training certificates.

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    This document provides a summary of Omar Ashraf Abd El Salam's professional experience and qualifications. It lists his current role as a Team Leader at Vodafone UK's call center in Alexandria, Egypt, as well as previous roles as a Floorwalker and Call Center Agent. It also outlines his Bachelor's degree in Commerce from Alexandria University and various leadership training certificates.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    118 views2 pages

    Omar-Ashraf CV PDF

    Uploaded by

    Omar Ashraf
    This document provides a summary of Omar Ashraf Abd El Salam's professional experience and qualifications. It lists his current role as a Team Leader at Vodafone UK's call center in Alexandria, Egypt, as well as previous roles as a Floorwalker and Call Center Agent. It also outlines his Bachelor's degree in Commerce from Alexandria University and various leadership training certificates.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Omar Ashraf Abd El Salam

    GENERAL INFO
    Full Name: Omar Ashraf Abd El Salam
    Date of Birth: 28th of August 1996
    Nationality: Egypt
    Marital Status: Single
    Location: Alexandria, Egypt

    CONTACT INFO
    Mobile: +201007952155
    Phone: 033571391
    Email: omarashrafbory@yahoo.com

    PROFESSIONAL EXPERIENCE

    Oct 2017 to Present Call Center - Team Leader at Vodafone UK


    (3 years and 1 month) Alexandria, Egypt
    Industry: Consumer Services. Company Size: More than 1000 employees
    Responsibilities
    - Manage day to day operations
    - Monitor the daily, weekly and monthly team performance
    - Handling the agent’s inquiries (Annuals, Salary Issues, etc.).
    - Conduct quality one to one meetings with team members, Including
    developments plans and awareness session to motivate agents. While following
    GROW module of coaching.
    - Brief the team with the new process, products, services, or updates
    - Prepare needed reports
    - Drive knowledge transfer within the team
    - Monitoring the queue nature and gathering insights on weekly basis to spot any
    issues or improve processes.

    Aug 2017 to Oct 2017 Call Center - Floorwalker at Vodafone UK


    (2 months) Alexandria, Egypt
    Company Size: More than 1000 employees
    Responsibilities
    - Answering questions for the new agents in regards of the technical quires.
    - Conducting knowledge and soft skills sessions for the new agents.

    Aug 2016 to Aug 2017 Call Center Agent at Vodafone UK


    (1 year) Alexandria, Egypt
    Industry: Consumer Services. Company Size: More than 1000 employees
    Responsibilities
    - Handling UK customer’s technical issues in regards of mobile phone and tablets.
    - Achieving 5 KPIs (AHT, Transfers, NPS, CRI, NBA).
    - Handling internal tasks to support the team.

    EDUCATION

    2015 - 2018 Bachelor’s Degree in Commerce - English Section


    Alexandria University (ALEXU), Egypt
    Overall Grade: Good

    1
    CV produced by WUZZUF on 3rd of Nov 2020
    ACHIEVEMENTS
    1- I’ve managed to lead each team I’ve handled to rank consistently as number 1 across the department in both
    Cairo & Alexandria for more than 2 years. While handling important various operation tasks like : (Hours Delivery,
    Compliance Control & Value Management). Also while maintaining a 90%+ positive feedback from my team
    members.
    2- I’ve continued to develop myself by completing 8 courses and reading 15 books about : Identifying personalities,
    reading body language, leading the qualities of each generation, resolving conflicts, personal branding and coaching
    3- I was in charge of achieving the value target to cut cost and increase profit in my division, I’ve successfully
    introduced the highest number of ideas across the account and implemented a value initiative to cut cost for the
    company with total amount of 8,000 English Pound a month..

    CERTIFICATES AND TRAININGS


    Sep 2020 Social Psychology Diploma at Yale University

    Jul 2020 Introduction to Psychology with Paul Bloom at Yale University

    May 2020 Global Leadership and Personal Development at Arizona State University
    This course covers what is needed to lead globally at the individual, team and
    organizational levels, especially as related to global and ”4IR” perspectives.

    Feb 2019 Accredited Coach

    Nov 2018 Accredited Calibrator

    Nov 2018 DISC Reasoning Test at LOGIC


    Identifying the external radar to understand customer by understanding key traits
    of yourself & people around. It simulates DISC reasoning test to discover their
    dominant personality traits.

    Aug 2018 Thomas Kilmann Model For Conflict Resolution at LOGIC


    Identifying the conflict resolution skills where the learners are divided into teams
    where they trade & are subjected to challenges that highlight the importance of
    collaboration with others to win.

    Jul 2018 Millennial’s Edge at LOGIC


    Learning sessions to help identify the key characteristic for Millennials, It’s an
    interactive session sheds the light on different generations styles, important values
    and key characteristics.

    Apr 2018 Personal Branding Model at LOGIC


    Learning sessions to help identify what will people say about you when you are not
    in the room. And to explore their brands, And to recognize the importance of
    personal Brand, reputation and campaign.

    Jan 2018 Super Coach Training at Vodafone Learning & Development Team
    Full training in identifying characters under the DISC model, and how to apply the
    GROW model of coaching while setting SMART goals and using the funnel
    technique of questioning.

    LANGUAGES
    • Arabic and English: Fluent.
    • Spanish: Intermediate.

    2
    CV produced by WUZZUF on 3rd of Nov 2020

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