Pacific Sunwear Compliance and CTPAT Vendor Kit: STR Responsible Sourcing
Pacific Sunwear Compliance and CTPAT Vendor Kit: STR Responsible Sourcing
Pacific Sunwear Compliance and CTPAT Vendor Kit: STR Responsible Sourcing
INTRODUCTION
o EXPLANATION OF VIOLATIONS
IMPORTANT CONTACTS
REFERENCE SECTION
o SOCIAL COMPLIANCE
EVALUATION CHECKLIST
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INTRODUCTION
Pacific Sunwear has a long-standing commitment of conducting its business in an ethical and legal
manner. We choose contractors and vendors who share that commitment. As explained in the Pacific
Sunwear Code of Conduct, we strive to maintain consistent standards in all facilities involved in the
manufacture and distribution of our products.
Pacific Sunwear requires that every potential new factory undergo and pass a social compliance audit.
We also require that all active factories conduct and pass annual re-audits. The purpose of these
assessments is to ensure that all of our partners and suppliers comply with local laws and regulations in
every country in which they operate.
No production will be placed, and no purchase orders will be issued to any new factory until they pass a
social compliance audit. Any active factory who fails to submit an annual audit, or fails an audit, will be
deactivated, and lose the right to produce for Pacific Sunwear
This package will help factories prepare for Social Compliance and Supply Chain Security Evaluations
that will be performed STR-RS as described below. The package includes information on what to expect
and how to prepare for the evaluations as well as information concerning factory assessment guidelines.
A Social Compliance Evaluation Checklist and an Explanation of Social Compliance Violations are
included as well as security standards for factories.
Pacific Sunwear performs the audits through its agent, STR-RS. The factory is responsible for the cost of
this audit which is usually $1500-$1800USD. The audit is approximately one (1) full day and consists of
an inspection of the facility, interviews with employees, and a review of relevant documents. The STR-RS
consultant will also place a great deal of focus on education. Upon completion of the assessment, the
consultant will offer corrective actions in order to help factory management make improvements to the
facilities.
Please allow inspectors to access restricted areas and necessary documents to assess the facility
security and complete the security checklist.
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SOCIAL COMPLIANCE EVALUATION
The following is a simple outline of the audit procedures. The audits do not necessarily follow this order,
however all steps are completed during the audit. In addition, if further steps or documents are needed in
order to have a complete understanding of the facility situation, they may be requested and should be
provided. Management such as factory owner, manager or human resource personnel should be present
during the audit. Otherwise, anyone who has delegated authority to provide the documents needed and
answer the questions from the consultants could assist in the process.
Consultants arrive at the facility and present business cards and a STR-RS badge.
Opening Conference is held with the contact person, preferably management. During this
meeting, the format of the audit is described.
The production manager and the human resource personnel are needed in order to answer a
series of questions regarding production capacity, machines, lead times, hiring practices and
security procedures.
Company policies, handbooks, and management systems are reviewed.
Private employee interviews are conducted. The consultants select the employees to be
interviewed in private, without management present. Employees are asked questions regarding
hours of work, length of employment, their understanding of disciplinary policies of the factory,
hiring policy, and working conditions.
Payroll documentation is reviewed. Payroll journals, timecards, production records, attendance
books, proof of insurance payment or tax payment (if applicable) must all be provided to the
consultants for a complete audit to take place. Consultants are evaluating that the regional
minimum wage is provided to all employees for all hours worked, including overtime
compensation. Also evaluated is whether maximum hours authorized to work, including weekend
and evening hours, are in compliance with regional labour laws.
Employee records are reviewed. Proof of age documentation must be available.
A walkthrough of the facility is conducted. Here the health and safety of the facility is evaluated,
as is the production capacity. Housing units, if provided, also need to be viewed by the
consultants. The eating area used by the workers is also viewed, as is the kitchen if cooking
takes place onsite.
Photographs of the facility are also taken with permission from management.
Copies of operating licenses and other government issued permits are also reviewed.
Security of the facility will be evaluated, with attention to physical security features as well as
factory policies concerning security.
At the conclusion of the audit a Recap is filled out, and all concerns are discussed with the facility
management. Management is requested to sign the Recap, to verify that they understand the
findings. A copy of the Recap is left with management to assist them in resolving the concerns
detected during the audit.
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SUPPLY CHAIN SECURITY EVALUATION
The Homeland Security Department and U. S. Customs Service launched the Customs – Trade
Partnership Against Terrorism (C-TPAT) with the goal of securing trade channels against terrorism and
protecting U. S. borders. The C-TPAT program calls on the trade industry to support government efforts
by securing their supply chain within the domestic United States and aboard. The Factory Security
Checklist is added to the STR-RS social compliance audit, and evaluates the existing security practices at
the factory compared to those recommended by C-TPAT and U.S. Customs.
Pacific Sunwear is committed to enhancing security throughout its entire supply chain in order to comply
with the requirements set forth by the U. S. Customs and Border Protection in the C-TPAT program. All
factories are required to allow the security audits, which will be conducted by STR-RS. The audit will
consist of a walkthrough of the facility. The walkthrough must include all work floors, vehicle parking
areas, warehouses, storage facilities, and packing and loading areas.
Facilities that have already been visited have found the audit to be educational. The security audit will
provide insight for implementing sound security practices within each area of inspection.
Areas of Inspection
Physical Security: The security aspects of the grounds, buildings, and parking areas are
assessed for their security measures/mechanisms in place, and their potential for breach. The
manner in which cargo is secured and segregated is also assessed.
Access Controls: The policies and practices regarding visitors, subcontractors, packages, etc. are
examined. Restriction to entry points and hazardous materials are also assessed thoroughly.
Procedural Security: Procedures regarding seals, alerts, loading verification, interaction with law
enforcement agencies, etc. are examined.
Education and Training Awareness: The training of employees regarding security procedures,
both proactive and reactive, is examined. Internal auditing practices are also assessed.
Personnel Security: Areas of examination include hiring practices, documentation, and
background checks.
Information Technology Security: Determines the degree to which the supplier protects its
system and information from unauthorized use and outside intrusion.
Necessary Documents
It would be greatly appreciated if the following information (as applicable) could be made available for the
audit. The confidentiality of all proprietary information will be respected. Any technologies and/or
processes unique to your operation will not be disclosed.
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Packing lists
Quota documents
Testing reports
Upon completion of the audit, if there are violations disclosed, the factory will receive a Violation
Recommendation Summary and the time period in which to expect the re-audit. The factories are
expected to implement the changes outlined in the Violation Recommendation Summary before the re-
audit. Pacific Sunwear reserves the right to discontinue business with any factories that do not strive to
comply with Pacific Sunwear Compliance Program Guidelines.
A. EXPLANATION OF VIOLATIONS
The type of violation and the extent of deviance are a consideration in the assessment of risk level. A
determinant factor in the assessment will be whether the violation was deemed willful. Willful violation
would be considered manipulative and result in a failing audit status.
A violation occurs when a contractor violates either a law of his/her country or a standard in the Code of
Conduct. The categories listed provide general standards upon which monitors assess the workplace
environment. Please note that individual country regulations and restrictions MAY be more restrictive than
these generalities.
Discrimination:
Religious Discrimination: This type of discrimination occurs when the employees are treated differently
according to their religion. This includes denial of work, denial of promotions, differing pay rates, differing
benefits, and differing disciplinary practices. Also, religious observance, i.e. prayer breaks, holidays,
should not be prohibited.
Racial Discrimination: This type of discrimination occurs when employees are treated differently on the
basis of their race. As with any discrimination, this includes denial of work, denial of promotions, differing
pay rates, differing benefits, and differing disciplinary practices.
Gender Discrimination: This refers to any instance where a female employee is treated differently due to
her gender. Examples include pregnancy testing, firing pregnant employees, denial of promotions, denial
or employment, different pay scales for the same job, and other differential treatment.
Medical Discrimination: This may occur when employers screen potential applicants for hire and require
medical examinations. The exam itself is not discriminatory but if the results of the exam are used in an
exclusionary manner to prevent an employee from being hired, this is discriminatory. Employees who
become ill or injured should not be fired for this cause.
Pregnancy Testing: This can be viewed as gender and medical discrimination. While it may not be
against the law, it is viewed as discrimination by human rights groups and the general public. Similarly to
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medical discrimination, if the results of a pregnancy test are used to exclude women from employment,
this is discrimination. Manufacturers should be careful not to allow contractors to conduct these tests.
No Harassment
To harass is to wear out or exhaust, to irritate or torment persistently. Sexual harassment is the making
of unwanted and offensive sexual advances or of sexually offensive remarks or acts. Some companies
may use harassment techniques to pressure employees to behave a certain way. Many countries have
laws prohibiting harassment of employees involved in union activities as well as prohibition of sexual
harassment in the workplace. Harassment is not an acceptable form of management.
Forced Labor:
This occurs when an employer forces their employees to work against their will, ability, or in a manner
outside the provisions of the labor contract. Examples include instances when the employer requires
overtime against the will of the employee or sick employees are not allowed to leave the factory to go
home.
No Child Labor:
Child labor violations include not only employing underage children but also employing a minor in a
prohibited job, such as a night shifts or hazardous work stations. Proof of age documentation must be
available for all employees in the form of birth certificate, government identification card, or other official
documents in order to verify age and thereby compliance with legal age limitations. Also, additional
documents may be required for minors, including school completion certificates, doctor certificates, or
permission from parents.
Work Hours:
Time Cards: All hours worked must be tracked in order to ensure correct payment of minimum wage and
overtime. Absence of an adequate system of tracking hours worked means that correct pay for hours
worked cannot be verified. Time card violations occur if an employer shaves off time or manipulates the
hours punched on the timecard. Sometimes, one employee has multiple time cards or one employee
punches in for all employees. In order to avoid these problems, time cards should include employee
name, week ending date, employee signature, and the employee should initial any changes made to this
record.
Freedom of Association:
Most countries require that employers allow employees the freedom to choose to associate or not to
associate with trade unions and other employee organizations. Even where these rights are restricted by
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the country law, employers should facilitate worker organizations within the company. Employees should
be allowed to select worker representatives and representatives should have access to company
management in order to address grievances and other issues.
Environmental Standards:
International environmental standards, and most country regulations, require control of air emissions,
wastewater processes, labeling of chemicals, storage of hazardous materials, reduction or elimination of
PCB and asbestos use, and many other issues. Employers must monitor their work environment to
determine noise and temperature levels, emission levels for chemicals and pollution, and other areas that
may present hazards to employees and the community as a whole. Then they must take the necessary
steps to ensure that all processes are within national or international limits. This allows the company to
take responsibility of caring for their employees and their community.
Subcontracting:
Many possible violations result from subcontracting. If work is sent outside the factory, then the factory
can no longer guarantee the conditions in which the work is produced. Therefore, there is a risk of child
labor, homework, minimum wage and overtime violations, etc.
Homework:
Like subcontracting, homework can result in violations because the conditions in which the work is done
are unknown. Child labor, overtime, and minimum wage violations are common results of homework. In
order to avoid these violations, any homework conducted must be meticulously tracked, including records
of exact hours worked, files of all home worker employees, and documented health and safety and child
labor checks conducted by factory personnel. A copy of all home workers’ records is to be kept and
readily available on file in the factory.
Access Controls
1. Employees’ identities must be verified by security personnel before being allowed onto factory
grounds.
2. Employees must be issued a factory [photo] identification badge and this badge must be
displayed at all times while on factory grounds.
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3. Visitors and vendors must present government issued photo identification to be verified and
logged by security personnel before receiving a visitor’s badge.
4. Visitors and vendors must be monitored by an authorized employee during their visit at the
facility.
5. Access to the packing, loading, shipping, cargo and hazardous material storage areas must be
restricted to authorized personnel only. The facility must have procedures to verify the identity
and authorize all persons entering these areas.
6. The facility must have procedures in place to challenge unauthorized/unidentified persons.
Procedural Security
1. The facility must have procedures to ensure the timely movement of incoming/outgoing goods.
2. Factory must be able to provide documented proof regarding the origin of product components for
any given shipment upon request by the Client or its agent.
3. The factory must have verification procedures in place so that all shipments are properly labeled,
marked, weighed, counted, and documented.
4. The factory must have procedures to track and locate goods and materials throughout the facility.
5. Facility must have procedures to detect and report product and material shortages or overages
during the receiving process, while conducting inventory, and before shipping.
6. The factory must have procedures in place to maintain the integrity of data by preventing
unauthorized personnel from making any unauthorized changes.
7. The factory must have procedures to notify local law enforcement agencies and/or Customs and
Border Protection in the event anomalies or illegal activities or suspicious behavior is detected.
8. The factory must have formal, written procedures pertaining to their security policies. These
procedures must be updated continuously as well.
Personnel Security
1. The factory must conduct pre-employment screening and interviewing of all prospective
employees, including contract and temporary employees.
2. As a standard hiring procedure, a copy of the employee’s government issued identity document
must be made. This applies to temporary, import, and contract workers as well.
Information Technology
1. The factory must protect its IT system from illegal use and access through the use of firewalls,
employee passwords, and anti-virus software.
2. The factory must have a written security policy for the facility computer information systems. This
policy should define which employees are to be granted user rights and define acceptable use of
hardware and software.
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CODE OF CONDUCT
Management System
Publicly available policy committed to Social Accountability and compliance with applicable
laws and other requirements.
1. The factory is to operate in full compliance with the laws of their respective countries
and with all applicable laws, rules, and regulations, including those regarding labor,
worker health and safety and the environment.
2. The factory shall allow the Social Compliance Officer unrestricted access to all areas of
the facilities and to all relevant records at all times, whether or not advance notice has
been provided.
Child Labor
No person shall be employed at an age younger than 16 or over the age for completion of
compulsory education or country legal working age, whichever is higher.
Forced Labor
There shall not be any use of forced labor, whether in the form of prison labor, indentured
labor, bonded labor or otherwise.
Working Conditions
The factory, bearing in mind the prevailing knowledge of the industry and of any specific
hazards, shall provide a safe and healthy working environment, including
systems and training designed to help prevent accident and injuries. The factory shall
appoint a senior management representative who is responsible for the health and safety of
all personnel, and is accountable for the implementation of the health and safety elements
of this standard.
The factory shall recognize and respect the right of employees to freedom of association and
collective bargaining.
Discrimination
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Disciplinary Practices
Every employee shall be treated with respect and dignity. The factory shall not engage in or
support the use of corporal punishment, mental or physical coercion and verbal abuse
including but not limited to threats of violence and sexual harassment.
Compensation/Hours
The company shall ensure that wages paid for a standard working week shall meet at least
the legal or the local industry minimum standards, which ever is greater and shall always be
sufficient to meet the basic needs of personnel and to provide some discretionary income.
Environmental
All factories must comply with applicable environmental laws and regulations.
1. The factory has an environmental plan or management system, such as ISO 14001.
2. The factory has procedures for notifying local community authorities in case of accident
discharge or any other environmental emergency.
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IMPORTANT CONTACTS
Please contact the following individuals for assistance at any stage of the audit process.
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REFERENCE SECTION
A. SOCIAL COMPLIANCE EVALUATION CHECKLIST
This preparatory checklist is an overview of a standard social compliance audit. It represents the general
guidelines against which STR-RS’s consultants will measure your facility.
Child Labor
Copies of adequate proof of age documents available for all employees, including photo
identification
Visual check of all areas of factory to ensure that no children are in the facility (even if the
children are not working, it is not advisable for children to be on the premises)
Documents such as proof of age and signed and valid labor contracts are available for randomly
selected employees on the work floor
Employee Environment
Employees are selected randomly to be privately interviewed
The interviews are used to confirm the working conditions viewed, the records audited, and the
statements of factory management
Employees freely have access to restroom breaks and potable water
Do employee reports match other findings?
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Exit doors open outward and are at least two people wide
Exits open directly to outside or exterior stairwell
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B. DOCUMENT REQUEST LIST
In preparation for the site visit, the following documents should be made available to facilitate the visit.
Pacific Sunwear or its appointed representative (STR-RS) will expect to review these documents as part
of the monitoring process.
Child Labor
Employee files (including job application, employment contracts, discipline letters, etc.)
Copies of adequate proof of age documents available for all employees, including photo ID
Restrictions on workers below the age of unrestricted employment
Inspection Reports re: sanitation, fire safety, worker safety, structural safety, etc.
Machinery inspection / service logs
Policies / procedures on use of personal protective equipment
Accident / injury log
Emergency medical procedures
Evacuation plan and procedures
Dormitories
Government Licenses, Certificates of Operation, Inspection Reports re: sanitation, fire and
structural safety, etc.
Dormitory rules and regulations
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C. INTERNATIONAL HEALTH & SAFETY EVALUATION FORM
Notes:
WORKFLOOR
Must
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Yes No Improve
* Aisle space between each workstation allows for free body movement and adequate room
for emergency evacuation.
Minimum width per secondary aisle: 36 inches
Minimum width per primary aisle: 60 inches
* All work areas are well illuminated. Suggested light levels in foot candles:
Pressing, Inspection, Cutting and Manufacturing: 300 – 500
Warehouses: 20 – 50
Office (general): 28 – 50
* Aisles are clear of production, tables and chairs.
* Unobstructed vision of the work floor from the employee work station.
* Work floor is marked with yellow emergency lines leading to exit doors; pathways are clear
of all obstructions.
* Trash cleared from heat generating machinery, boilers, furnaces, compressors, etc.
* Empty pallets are stored flat rather than on edge or side in a specified area.
* All doors are 48 inches wide or greater (122 cm).
* All doors open outwards.
* Emergency exits are marked with letters 18 cm high and illuminated with emergency
lights.
* Emergency signs are visible up to 100 ft.
* Emergency lights are located above exits and on stairwells.
Notes:
MAINTENANCE
Must
Yes No Improve
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Emergency release and pressing bed controls on pressing machine
Finger guard for automatic welt pocket machines
* Individual machines have an individual power shut-off switch within reach of the operator.
* Factory inspection logs and service records are maintained for compressors, boilers,
embroidery machines and other factory equipment.
* Factory provides all production workers, during orientation and ongoing training, instruction
in general factory safety and in the safe operation of their machines.
Notes:
FIRE SAFETY
Must
Yes No Improve
Fire Equipment
* Fire extinguishers and/or hoses, with water pressure sufficient to power the hose, are
placed no further than 75 feet from any employee.
* There is approximately one fire extinguisher for every 25 employees.
* Extinguishers are placed in accessible, clearly marked locations.
* A satisfactory number of employees are trained to use extinguishers.
* Operating instructions are placed, in local language, near the extinguishers.
* Other fire fighting equipment is available (hoses, sprinklers, etc.).
* Fire equipment is serviced by the fire department or other outside agency every 6 months
and are tagged with inspection dates.
* Fire extinguishers are checked monthly.
* Fire extinguishers are mounted on walls and columns and are visible and accessible.
* Fire extinguishers are labeled with the type of fire they are to be used for:
Class A - Ordinary combustible material fires
Class B - Flammable liquid, gas or grease fires
Class C - Electrical equipment fires
* Combustible materials are stored in a contained area with fire equipment within.
Outside material storage - 75 ft
Internal flammable liquids - 10 ft
* Fire hydrants are flushed and hoses tested annually.
Fire Alarms
* The fire alarm is audible throughout the facility.
* Facility has visual plus visual or personal notification procedure to supplement the audible
alarm.
Must
Yes No Improve
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* No employee workstation is more than 200 feet from an exit
* Evacuation drills are conducted twice annually. Drill must include alarms, fire fighting
equipment, emergency shutdown, evacuation routes and gathering areas.
* All exit routes are adequately lighted.
* Emergency lighting is provided for up to 60 minutes.
* Exits are marked with signs visible up to 100 feet.
* Employees are trained in evacuation procedures and the use of all fire equipment.
* Practice evacuations are conducted at least semi-annually.
* Supervisors or other personnel should be trained in basic first aid procedures.
Notes:
* One stocked first aid kit is made available for every 100 workers in a facility.
* Workers are encouraged to seek first aid, and are informed of proper procedures for
seeking necessary assistance.
* First aid supplies are available on each floor.
* First aid kits are always available for use.
* Kits are inspected periodically, and restocked whenever necessary.
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* Are emergency numbers for injury or accident prominently posted?
* Are records kept for injuries and accidents?
* Does the factory operate a medical clinic?
If yes, describe: ______________________________________________
* If so, does the clinic give injections?
* Are proper procedures followed regarding needle use and disposal?
Notes:
* Electrical panels with circuit breakers are installed and maintained in satisfactory condition.
* Electrical cords are in good condition, continuous in length and without splices, or taped
repairs.
* Power cords to production equipment are grounded, i.e. containing a third prong.
* Impact-resistant goggles or other eyewear are provided to workers subject to flying objects,
metal tailings, persistent glare, toxic/hazardous liquids, or a high degree of dust.
* Machine operators applying glue and solvents have mouth-guards. (Paper guards do not
screen out dangerous substances.)
* Workers routinely subject to noise measured at more than 80 decibels are provided
earplugs.
* Workers using sharp objects or who are subjected to toxic substances are provided
protective gloves.
* Dangerous equipment and machinery has safety guards.
* Workers in washing plants, dye houses or similar operations are provided protective
footwear.
Must
Yes No Improve
Notes:
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Container size: Annual volume used:
Container size: Annual volume used:
Container size: Annual volume used:
Container size: Annual volume used:
Must
Yes No Improve
* Chemicals and hazardous materials are stored in an area designed for and dedicated to
the storage of such substances.
* Secondary containment materials are appropriate for the type of chemicals stored.
* Anything related to hazardous materials is labeled appropriately.
Areas of concern:
Yes No Yes No
Storage area is properly labeled. Labels include chemical name.
Containers are properly labeled. Labels include chemical abstract.
Chemical use areas are properly identified. Waste is properly identified.
No Smoking signs posted where required. Emergency codes appear where required.
All secondary containers clearly labeled. (IMDG/IATA/NFPA)
* Storage areas equipped with:
Yes No Yes No
Signs that warn against mixing hazards. Sprinklers.
Proper ventilation. FIFO tracking documentation.
Fire extinguishers. Temperature control.
Material Safety Data Sheet
Must
Yes No Improve
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Blood tests Medical reviews
Hazardous Waste Management
Must
Yes No Improve
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