Patient Experiences in Intensive Care Units PDF
Patient Experiences in Intensive Care Units PDF
Patient Experiences in Intensive Care Units PDF
2017
Bilgi Gülseven
2- Marmara University Institute of Health Sciences, bgulseven@marmara.edu.tr
Ayda Kebapçı
Koç University School of Nursing, akebapci@ku.edu.tr
Recommended Citation
Topçu, Serpil; Ecevit Alpar, Şule; Gülseven, Bilgi; and Kebapçı, Ayda (2017) "Patient experiences in intensive care units: a systematic
review," Patient Experience Journal: Vol. 4 : Iss. 3 , Article 17.
Available at: https://pxjournal.org/journal/vol4/iss3/17
This Research is brought to you for free and open access by Patient Experience Journal. It has been accepted for inclusion in Patient Experience Journal
by an authorized editor of Patient Experience Journal.
Patient Experience Journal
Volume 4, Issue 3 – 2017, pp. 115-127
Research
Abstract
The aim of this systematic review is to analyze the data gathered from studies conducted to determine patient
experiences in intensive care and levels of the recollection of the intensive care period that were published between
December, 1998 – April, 2013. The systematic review was carried out screening of the related publications. The findings
of the systematic review were studied under the following two titles: “remembering the intensive care period” and
“recalled experiences” of patients. Studying 15 papers which were found suitable to the inclusion criteria of the review
indicated that majority of the patients had recollection of the intensive care process. The physical experiences of the
patients were pain, sleep disturbances, discomfort, inactivity or over-activity, noise, thirst, headache, discomfort due to
the endotracheal tube (ET), technological support, medical activities, and difficulties in aspiration and swallowing. On
the other side, psychological experiences were hallucination, nightmares, fear, worry, anxiety, depression, loneliness, and
thoughts about death, panic, nervousness, uncertainty, and despair. In addition, it was seen that patients experienced
some communication difficulties. As a result of the systematic review, it was seen that patients could remember the
intensive care period, and the number of negative experiences in intensive care were more than the positive ones.
Keywords
Intensive care, intensive care unit, memory, patient experiences
of the intensive care period. Literature review for the sample group consisted of patients who stayed in intensive
studies conducted between March, 23 – April, 24, 2013. care for at least a day, g) whose sample group consisted of
patients whose extensive care experience was maximum 6
The steps for the systematic review are as follows: months prior to the relevant study.
Determining the proper questions for the analysis Compounding the studies reached
Patients in intensive care units are primarily monitored for A total of 1390 papers were reached with the keywords
their physiologic changes by a health care team. and 15 papers that matched specified criteria were
Communicating with the patient is of secondary included into the research. The process of choosing and
importance and mostly forgotten. It is thought that eliminating the papers that matched the inclusion criteria is
patients are not aware of what is going on around them shown in Figure 1.
and they will not remember the process that they
experience.12 This systematic review planned to define the Analyzing and Locating the Findings
experiences of patients in intensive care units. Questions The findings of the 15 studies that were selected for the
generated in this context were 1) “Do patients remember systematic review were analyzed and discussed in this
their ICU experiences?” and 2) “How do patients define paper.
their ICU experiences?”
Ethical Considerations
Literature review All of the papers that were published in journals and were
Literature review was carried out in three steps: a) reached through open databases.
electronic databases, b) manual research in relevant
journals, c) references of the papers used. The databases Results
where papers were screened and the number of studies
reached is given in Table 1. Keywords used during the Samples of the 15 studies that were included into the
electronic database search were “yoğun bakım”, “yoğun systematical review included between 4 – 464 patients and
bakımdaki hasta deneyimleri”, “intensive care”, “memory”, consisted of individuals that were at least 18 years old.
“patient experiences.” Duration of stay in the intensive care unit ranged between
36 hours and 133 days. In all selected papers, data were
Determining the inclusion criteria for the systematic collected after the patients were transferred out of the
review intensive care unit. Face-to-face interviews and data
The studies with the following features were included in collection by phone/email methods were used for data
the systematic review: the papers a) which were published collection by the studies that were designed as descriptive,
between 1998 and 2013, b) which were published in prospective, qualitative, and/or quantitative. The findings
English or Turkish, c) whose sample group consisted of were discussed under two titles (Table 2 at end of article):
patients that were 18 years old and above, d) whose
sample group consisted of patients who were conscious Remembering the Intensive Care Period
and could be communicated with after the intensive care, As a result of the systematic analyze, it was found that the
e) whose sample group consisted of patients who were duration and feature of sedation was not clearly referred in
transferred or discharged from the intensive care, f) whose
some papers, while in some others sedation was not Patient Experiences in an Intensive Care Unit
mentioned at all.4-6,13-17 Leur et al., whose sample consisted Intensive care experiences of patients were discussed
of patients that were sedated while they were already under two titles: physical and psychological experiences. It
intubated, indicated that a total of 125 patients recalled was found that patients describe both positive and/or
their intensive care process, although they were sedated.18 negative experiences, according to the studies that were
Similarly, the other three studies showed that patients included in the systematic review (Table 2).
recall intensive care days despite being sedated.7,19,20 Other
studies in which duration of sedation was not addressed Physical Experiences
found that patients mostly recall the intensive care process The physical experiences described by the patients as
as well as the physical and psychological discomfort.4, negative were mostly pain, sleeplessness, discomfort,
6,14,16,17 Özdemir concluded that patients who had pain
inactivity or over-activity, noise, thirst, headache,
recall their intensive care experiences more than the discomfort due to ET, technological support, medical
others.21 Out of the fifteen studies that were included in activities, aspiration and swallowing difficulty.4-8,13,14-18,20-
the review, only the patients in Adamson et al.15 stated that 22,23 Patients usually remembered the intubation period as a
they could barely remember the process but could describe negative experience. Similarly, equipment like the oxygen
some moments that they had been through. Some patient mask, saturation prop, and nasogastric tubes caused loss of
expressions about recollection were specified in the comfort.6,18,20,22 Patients expressed their physical
qualitative studies are as follows: experiences as following:
“It was not nice to be in intensive care, but I cannot “Being tied to the machine. Alarms, continuous rush. Pushing,
remember much.”15 poking, pain, seeing a lot of ill people around is frightening. All the
IV fluids, dripping serum. Doctors all the time. A peculiar smell.” 4
“Intensive care was like a factory. Everybody was busy
taking care of the patients. They were running here and “I will never forget the pain that I went through. I could never ask
there. So intense, I am used to beats and crashing noises in the doctors or nurses what was happening to me. This is just one of
the factory. It disturbed me so much to watch patients.”4 the many things I experienced there.” 15
“I remember thinking that I would never go home again.”8 “It was impossible to sleep because of the noise.”22
“It was a quite distressing atmosphere. It looked like a “It was extremely cold; I was cold all the time I remained in intensive
battle field. I remember a patient making animal noises.” 4 care.”8
“I was very thirsty and they gave me some water by syringe. I panic
each time I remember that thirst.”8 “A nurse has lots of work to take care of in a service. However,
while in intensive care, we want one of the nurses to be there for us
Psychological Experiences whenever we need them.”13
Patients have both positive and negative psychological
experiences related to the intensive care period. “There were angels (the nurses) there. They did everything for me,
Experiences are associated with the individual perception they treated me as if I was a baby, a princess. They took very good
of the patient and/or the manner and behavior of the care of me, but I still want to go back home.”22
health team. The majority of the patients noted
communication blocks and difficulties such as having “The nurse was tired of my requests.”8
difficulty in speaking and communication due to the
ET.6,7,13,14,18 Other experiences of the patients were “I remember them say, the blood pressure is falling down 60, 57,
hallucination, nightmare, fear, worry, anxiety, depression, 55... Another voice said, let me know when it falls down to 50,
loneliness, thoughts of death, panic, nervousness, that’s when we can kill them all/cut it. I still think of this from time
uncertainty, and despair4-7,13-16,20. Patients expressed their to time.”4
psychological experiences as follows:
The psychological demands that patients experience
“I thought I could not go home because I had lost my wallet and during ICU are to see and come together with their family.
passport.”8 Wang et al. stated that family support and visits are
effective during the recovery period.16 Patients reported
“The need to communicate is not only verbal; non-verbal that they missed their spouses and friends,14 scared of
communication can be set up in many ways. The person is right by losing their loved ones23 and worried about their family
you, with you, knows what you want, and gives you what you want, during hospitalization in the ICU.6
in non-verbal communication.”13
Discussion
“I felt that I had changed… I could not figure out what was
imagination and what was reality. I had never had such a dilemma This review evaluates the intensive care experiences of
before. It was a really strange feeling.”13 patients and their recollection of these experiences,
through the findings acquired from fifteen studies.
“My doctor told me I looked fine, but I was not feeling well.” 4 Defining patient experiences will provide a guide for all
health care personnel to help them plan their approach
“I was in another world. I saw faces and talked to them. There were and care of patients. Although the studies were conducted
some strange things. I believed all those were real.”15 with different sample sizes and types and many common
points were determined on patient experiences. The
“I was embarrassed to lie naked in bed.”8 argument was structured under two titles which was
supported by other findings from the literature.
According to Granberg et al.,22 patients evaluated the
nurses who did not communicate much with them and Remembering the Intensive Care Period
practiced the procedures without any explanations as There is no sample group that includes patients who
“bad”, while they evaluated the nurses who took recollect whole period of the intensive care. The patients
continuous care of them, talked to them, and treated them reported either complete or partial recollection.
kindly as “good.” Another study found that some verbal Recollection requires to be conscious and awake during
and non-verbal communication techniques help patients to the incident. The incidence of delirium in intensive care,
feel better and ease the pain.13 Özdemir noted that patients which can affect recollection and correct recollection, is
with pain have more positive intensive care experiences between 40 – 80%.23 The cohort study by Roberts et al.
compared with the patients with no pain.21 Studies showed determined a decrease in the skills to perceive and
that patients feel better and intensive care experiences interpret reality of the patients in delirium, compared to
become positive with the caring attitude of the healthcare the patients who were not.24 The same study noted that
staff.7,13,15,16 Positive behavior raise the trust towards recollection levels of the majority of the patients were
healthcare staff.6 realistic. Other factors that block patients to recall
memories are sedation, medical treatments, the severity of
Negative experiences of the patients were: lack of illness, and data collection
respect,4,7 an unfriendly, tense atmosphere,6 and lack of time 14. Seven studies discussed in this systematic review
communication.4 which evaluated the intensive care period recollection of
patients found high recollection rates,4-7,14,17,19 whereas
Patients expressed their experiences related to the health three studies found that most patients had no recollection
personnel as the following: or did not have clear recollection.14,15,20 Sedating patients
in intensive care in order to put them to sleep is used to explanations to the patient before any intervention, trying
suppress the stress response in critically ill patients, to eliminate the causes of the pain, helping the patient to
decrease anxiety, increase the tolerance for ventilator have the proper position to be comfortable, and before the
support, facilitate nurse/doctor interventions such as painful invasive attempts administering analgesic drug.27
aspiration, invasive attempts, and dressings, and to Hunt noted that a majority of the patients reported that
improve patient comfort.25 Recollection of the intensive they recollect the pain relief as a result of the attempt
care can be harder for patients who were sedated. The made by nurses.13
study by Capuzzo et al., found that sedation negatively
effects recollection.20 However, one third of the patients It was seen that difficulty in communicating, fear due to
of the same study reported clear recollection of the uncertainty, hallucinations, nightmares, anxiety, and
intensive care period, despite sedation. Therefore, nurses, intensive care responses lead to psychological discomfort
who spend the longest time with patients in the clinic need in patients. Granberg et al. stated that patients evaluated
to use their communication skills at the highest level and the nurses who made explanations and talked to them, and
also make the other health care personnel use their took care of them as “good”, while they evaluated the
communication skills. nurses who applied the procedures without making
explanations as “bad.”22 Hunt noted that patients were
Patient Experiences in an Intensive Care Unit focused on the presence of nurses and reported feeling
Turkish and English studies included in this review show better when they took care for them.13 Similarly, Wang et
no differences in terms of patient experiences. The al. denoted that patients reported feeling safe with the
common experiences singled out in all studies were positive attitudes of the health personnel.16 Patients’
grouped under the titles “discomfort” and “difficulty in comfort can be increased by simple nursing responses like
communication”. The reasons of discomfort were mainly checking into the factors that increase and decrease
the endotracheal tube, medical responses, noise, anxiety, encouraging the family/relatives to pay more
hallucination, and pain. There are studies showing that frequent visits, informing patients, using nonverbal
Endotracheal Tube leads to discomfort in ICU communication in order to enhance communication, and
patients.6,13,16,18,20,26 The discomforts recalled by patients teaching alternative communication techniques to the
were not being able to speak because of the ET13 and patients. According to Russell et al., patients reported
discomfort due to the ET18,20 and the aspiration anxiety due to noise.4 Avoiding patients from seeing other
process.6,16 It is impossible to make a patient feel patients going through an immediate treatment or die,
completely comfortable without ending the intubation; making explanations about the noise around, orienting the
however, a partial comfort can be provided during the patients about the environment they are in can be counted
unavoidable intubation process by the responses of nurses. among the interventions that are effective in decreasing
The level of discomfort caused by the ET can be the fear. Wang et al. stated that patients reported the
decreased by methods such as using non-verbal positive effect of the family’s visits and support for their
communication techniques, closely monitoring patient- recovery.16
mechanical ventilator compliance, evaluating the
respiratory rate, pulse and blood pressure, regularly Sleep disturbances withdrawal is another problem faced by
checking the location and fixation of the intubation tube, patients.5,7,14,18 Tunçay et al. found that 60% of the
frequently cleaning the oral secretions, and by explaining intensive care patients had sleeping problems. 34 The
all procedures to the patient.27 common reasons were continuous illumination inside
ICUs, not being able to differentiate between day and
Pain is a cause of discomfort which is seen frequently in night, being subject to diagnosis, treatment, and care with
ICU and whose severity varies from person to person. frequent intervals, and interruption of sleep due to pain
Many studies show that that patients in intensive care and noise. The problems related with sleeping can be
experience pain due to various reasons. 28-32 Pain-related solved by planning nursing interventions in a way that
experiences of patients result from variety of reasons such would not disrupt patients’ sleep, performing as few
as drain tube, endotracheal tube, inserting and removing procedures as possible during night time, reducing the
the catheter, trauma, immobility for long time, routine noise sources –staff voices, alarms, telephones, etc. –
nursing care, aspiration, surgical attempts, changing the minimizing sounds, switching off the lights by bedsides
dressing, and existing diseases.33 Özdemir stated that after a certain hour at night, controlling the ambient
patients with pain have more positive experiences of the temperature, helping the patient relax, feel better, and have
intensive care period.21 Although this result seems to be a suitable position that facilitates sleeping, and the most
conflictive, the fact that patients who had pain got more important of all, trying to relieve pain or stressful
attention and their pain was tried to be eliminated might situations. Nightmares during sleep in intensive care are
cause to this result. What nurses can do to prevent the among bad experiences reported by patients. 6,7,14,20,23
pain are evaluating the location and severity of the pain as Nightmares are associated with lying under lights all the
well as the factors that increase/decrease the pain, making day, sedation, being at an unfamiliar place, not being able
to see the loved ones, and post-traumatic stress disorder.35 patients in the ICU. Intensive Crit Care Nurs. 2008; 24
Although it is not possible to prevent nightmares (5): 300—313.
completely, their frequency can be reduced by eliminating 5. Granja C, Lopes A, Moreira S, Dias C, Costa-Pereira
the reasons that cause discomfort. A, Carneiro A. Patients' recollections of experiences
in the intensive care unit may affect their quality of
Limitations life. Crit Care. 2005; 9:R96-R109.
6. Samuelson KAM. Unpleasant and pleasant memories
The review contains several limitations. The first limitation of intensive care in adult mechanically ventilated
is the difficulty in generalizability of the results due to patients—Findings from 250 interviews. Intensive Crit
methodological differences (type of the study, question Care Nurs. 2011; 27 (2): 76—84.
forms, number of samples). Secondly, the explanations 7. Meriläinen M, Kyngäsb H, Ala-Kokkoa T. Patients’
regarding the sedation of patients and status of the interactions in an intensive care unit and their
patients connected to mechanical ventilator were not memories of intensive care: A mixed method study.
specified in some of the studies that were included into the Intensive Crit Care Nurs. 2013; 29 (2): 78—87.
review. Additionally, some of studies didn’t provide any 8. Jones C, Backman C, Capuzzo M, et al. Intensive care
information on the recall the intensive care period. Thus, diaries reduce new onset posttraumatic stress disorder
there may be some selection bias or insufficient report of following critical illness: a randomized controlled trial.
null findings. Crit Care. 2010, 14:R168.
9. Cutlera LR, Hayterb M, Ryan T. A critical review and
Conclusion synthesis of qualitative research on patient
experiences of critical illness. Intensive and Crit Care
This study underlined the positive and negative Nurse. Forthcoming 2013.
experiences of the intensive care patients and, in light of 10. Evidence-based Medicine [Internet]. 2009 [cited 2013
the findings, tried to draw attention to reinforce the Apr 15]. Available from:
positive attitudes of the health personnel and to chance http://www.medicine.ox.ac.uk/bandolier/painres/do
negative attitudes. Negative experiences of patients can be wnload/whatis/syst-review.pdf
mostly turned into positive, with proper nursing attempts. 11. AM Price. Intensive care nurses’ experiences of
Finding solutions to the physical and psychological assessing and dealing with patients’ psychological
problems of intensive care patients, using empathetic needs. Nurs Crit Care, 2004 May-Jun; 9 (3): 134-42.
approach technique which is very well known by nurses 12. Hunt JM. The cardiac surgical patients’ expectations
during the resolution process, and through their roles as an and experiences of nursing care in the intensive care
instructor and a researcher, guiding the health personnel to unit. ACCCN.1999; 12(2) :47-53.
provide comfort for patients are not difficult goals to 13. Rotondi AJ, Chelluri L, Sirio C, et al. Patients’
achieve in the nursing profession which adopts an recollections of stressful experiences while receiving
integrative approach. prolonged mechanical ventilation in an intensive care
unit. Crit Care Med. 2002; 30 (4): 746-52.
Since sociological and cultural history are important in 14. Adamson H, Murgoa M, Boylea M, Kerrb S,
interpreting experiences, it is necessary to conduct detailed Crawfordb M, Elliottc D. Memories of intensive care
research in every country in the future, in terms of patient and experiences of survivors of a critical illness: an
experiences in intensive care in order to eliminate the interview study. Intensive and Crit Care Nurse. 2004; 20
interpretations associated with these differences, so that (5): 257—263.
the situation in different countries and patient can be 15. Wang K, Zhang B, Li C, Wang C. Qualitative analysis
identified. of patients’ intensive care experience during
mechanical ventilation. J CLIN NURS. 2008; 18: 183–
References 190.
16. Hintistan S, Nural N, Öztürk H. Yoğun bakımda
1. Vincent JL, Singer M, Marini JJ, et al. Thirty years of yatan hastaların deneyimleri. Yoğun Bakım Hemşireliği
critical care medicine. Crit Care. 2010; 14:311. Dergisi. 2009; 13 (1): 40-46.
2. Çelikel T. Dünyada ve Türkiye’de Yoğun Bakım 17. Leur JP, Schans CP, Loef BG, Deelman BG,
Uzmanlığı. Türk Yogun Bakim Dern Derg. 2001; Geertzen JHB, Zwaveling JH. Discomfort and factual
1(1):5-9. recollection in intensive care unit patients. Crit Care.
3. Russell S. An exploratory study of patients’ 2004; 8:R467-R473.
perceptions, memories an experiences of an intensive 18. Granberg-Axèll A, Bergbom I, Lundberg D. Clinical
care unit. J Adv Nurs. 1999; 29 (4): 783-791. signs of ICU syndrome/delirium: an observational
4. Hofhuisa JGM, Spronka PE, Stel HF, Schrijvers AJP, study. Intensive Crit Care Nurs. 2001; 17 (2): 72–93.
Rommesa JH, Bakkerc J. Experiences of critically ill 19. Capuzzo M, Valpondi V, Cingolani E, et al.
Application of the Italian version of the intensive care
unit memory tool in the clinical setting. Crit Care. 34. Daily Mail [Internet] [cited 2013 May 17]. Available
2004; 8 (1): R48-R54. from:
20. Özdemir L. Koroner yoğun bakımda kalan hastaların http://www.dailymail.co.uk/health/article-
deneyimlerinin belirlenmesi. Hemşirelikte Araştırma 446387/Why-intensive-care-living-nightmare-
Geliştirme Dergisi. 2010 ;1: 5-12. patients.html
21. Granberg A, Engberg IB, Lundberg D. Patients' 35. Jafar A. A, Nazih AT, Muayyad M. A. Patients'
experience of being critically ill or severely injured and experience of being in intensive care units. J CRIT
cared for in an intensive care unit in relation to the CARE. 2015; 30: 859.e7–859.e11.
ICU syndrome. Part l. Intensive Crit Care Nurs. 1998; 14
(6): 294-307.
22. Akıncı SB, Kanbak M, Güler A, Canbay Ö, Aypar Ü.
Mekanik ventilatördeki hastalarda stres yaratan
deneyimler. Turk J Anesth Reanim. 2007; 35 (5): 320-
328.
23. Roberts BL ,Cert IC, Rickard CM, Reynolds P.
Factual memories of ICU: recall at two years post-
discharge and comparison with delirium status during
ICU admission – a multicenter cohort study. J Clin
Nurs. 2007; 16 (9): 1669–1677.
24. Sarıcaoğu F, Akıncı SB, Dal D, Aypar Ü. Yoğun
bakım hastalarında analjezi ve sedasyon. Hacettepe Med.
J. 2005; 36: 86-90.
25. Pennock BE, Crawshaw L, Maher T, et al. Distressful
events in the ICU as perceived by patients recovering
from coronary artery bypass surgery. Heart Lung.
1994; 23:323–327.
26. Terzi B, Kaya N. Yoğun bakım hastasında hemşirelik
bakımı. Türk Yoğun Bakım Derneği Dergisi. 2011; 1: 21-
5.
27. Puntillo KA, White C, Morris AB, et al. Patients’
perceptions and responses to procedural pain: results
from thunder project II. Am J Crit Care. 2001; 10(4):
238-251.
28. Stanik-Hutt JA. Pain management in the critically ill
protocols for practice. Crit Care Nurs. 2003; 23(2): 99-
103.
29. Bruster S, Jarman B, Bosanquet N, Weston D. Erens
R, Delbanco TL. National survey of hospital patient.
BMJ. 1994; 309: 1542–1546.
30. Gèlinas C, Fortier M, Viens C, Fillion L. Puntillo KA.
Pain assessment and management in critically ill
intubated patients: a retrospective study. Am J Crit
Care. 2004;13(2): 126-135.
31. Jacobi J, Fraser G, Coursin D.B, et.al. Clinical practice
guidelines for the sustained use of sedatives and
analgesics in the critically ill adult. Crit. Care. Med.
2002; 30 (1): 119-141.
32. Demir Y. Yoğun bakım ünitesinde ağrı deneyimi ve
ağrının değerlendirilmesi: literatür incelemesi. Düzce
Üniversitesi Sağlık Bilimleri Enstitüsü Dergisi. 2012; 2 (1):
24-30.
33. Tunçay GY, Uçar H. Hastaların yoğun bakım
ünitesinin fiziksel ortam özelliklerine ilişkin görüşleri.
Sağlık Bilimleri Fakültesi Hemşirelik Dergisi. 2010; 33–46
Study Type of Participants Time spent in Sedation Data collection Recalling Outcomes
study intensive care (discharge/tra the ICU n(%)
nsfer from the ) n(%)
1- Qualitative First >36 hours Patients 6 days- 6 weeks 27 (54) recall Recollection:
Granberg Meeting who were intensive ▪ Patients recall pain, discomfort, ventilator support
et. al. N= 31 not sedated care. times, ET (Endotracheal) tube, and waking up times
(1998) Second for a long Patient Experiences:
Meeting time ▪ The nurses who did not communicate much with
N= 19 them and practiced the procedures without any
Age 25- 82 explanations were evaluated as bad, while the nurses
who took continuous care of them, talked to them,
and treated them kindly were evaluated as good.
▪ Sleeping problems due to noise, uncomfortable beds,
and fear
▪ Disturbance due to the equipment (mask, central
catheter, SpO2 prob, nasogastric catheter)
3-Rusell Mixed N= 298 >7 days - - 6 months after 71 (24) of the Recollection:
(1999) Age >18 being discharged patients recall ▪ 126 (42) reported recalling just a little, 71 (24)
from the ICU reported full recollection. 3 (8) did not have any
recollection.
Patient Experiences (n=217):
137 (63) felt the care of the health personnel, 29 (13) felt
the technological support, 13 (6) felt the visits of their
loved ones, 11 (5) felt the duration of the treatment, 11 (5)
were disturbed by the noise , 9 (4) felt the presence of
other patients, 3 (1,8) felt safe, 3 (1,2) felt fear.
Sad Experiences (n=61);
15 (24) recall having difficulty in communicating with the
nurse, 13 (21) recall lack of privacy, 10 (16) recall feeling
fear, 10 (16) recall having pain and discomfort during
treatment,8 (13) recall being stressed due to noise, 3 (5)
recall feeling lonely, 2 (3) recall not being respected.