GET TO KNOW

IFS

#forthechallengers
 WHAT MAKES
US DIFFERENT

People often ask why our customers prefer I hope you find it an interesting read and that I will have
to do business with us. One reason is our the opportunity to meet with you face to face in the future.
leading enterprise software designed and
developed in collaboration with our
customers to make them more agile.
Another is our highly skilled people, whose industry
and process expertise help make our customers more
efficient and improve their bottom line.

This brochure provides you with a look at what IFS is all

about and why industry analysts repeatedly name us
leaders in our field. Darren Roos, CEO

2 3
IFS AT A Employees Countries Customers

GLANCE +4,000 +65 +10,000

IFS DEVELOPS AND DELIVERS ENTERPRISE SOFTWARE FOR CUSTOMERS AROUND

THE WORLD WHO MANUFACTURE AND DISTRIBUTE GOODS, MAINTAIN ASSETS,
AND MANAGE SERVICE-FOCUSED OPERATIONS. THE INDUSTRY EXPERTISE OF
OUR PEOPLE AND SOLUTIONS, TOGETHER WITH COMMITMENT TO OUR CUST-
OMERS, HAS MADE US A RECOGNIZED LEADER AND THE MOST RECOMMENDED
SUPPLIER IN OUR SECTOR. OUR TEAM OF 4,000 EMPLOYEES SUPPORTS MORE Customer satisfaction Revenue 2019 Revenue growth Cloud revenue
THAN 10,000 CUSTOMERS WORLDWIDE FROM A NETWORK OF LOCAL OFFICES
AND THROUGH OUR GROWING ECOSYSTEM OF PARTNERS. 87% 6,317 +20% 56%
vs 2018 vs 2018
For more information, visit ifs.com
MSEK
($668M)

4 5
OUR
VALUES AGILE
We go the extra mile for our customers, partners
and each other

We focus on great results rather than on process

We create new ideas that prove useful
IFS WAS STARTED IN THE We embrace change and challenges
EARLY 1980S BY A GROUP We stay nimble by keeping things simple
OF STUDENTS WHO LIKED We are Challengers!
WORKING WITH EACH OTHER.
SINCE THEN WE HAVE GROWN
A LOT, BUT WE LIKE TO THINK COLLABORATIVE
THAT THE SPIRIT OF THOSE We make time to help colleagues & partners
DAYS STILL EXISTS AS PART We share information openly & proactively
OF OUR DNA IN THE FORM OF We understand our customers
VALUES THAT GUIDE THE WAY We foster long term relationships
WE DO BUSINESS. We partner to create a sustainable & better world

TRUSTWORTHY
We honor our promises

We act with integrity

We take responsibility & ownership

We do the right thing – always!

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 OUR FIVE CORE INDUSTRIES

WE FOCUS
TO BECOME THE BEST
01 02 03
AEROSPACE & DEFENCE ENERGY, UTILITIES MANUFACTURING
& RESOURCES

LET’S FACE IT—YOU CANNOT BE THE BEST AT EVERYTHING. IT ALL COMES DOWN
TO HUMAN NATURE AND THE COMPLEXITY OF THE WORLD. TO BECOME THE BEST
AT SOMETHING YOU HAVE TO WORK HARD AND SPEND A LOT OF TIME GATHERING
INFORMATION AND TRYING THINGS OUT.
At IFS we focus on selected industries to become true better at supporting companies working within the core

04 05
experts in how they operate. Using our industry expertise processes. That way, we can promise our customers
and understanding of the underpinning processes, we software that is built to fit with the way they work, and to
direct our resources and development so that everything meet IFS people who know the business inside and out.
we do makes our employees even more knowledgeable of
how these industries work and our products become even

SERVICE ENGINEERING,
CONSTRUCTION AND
INFRASTRUCTURE

8 9
THE IFS CORPORATE
PARTNER SOCIAL
ECOSYSTEM RESPONSIBILITY

We partner with some of the world’s largest comp-

anies to give our customers more choice and access
to new technologies. The IFS Partner Network
contains hundreds of local and global partners
on Authorized, Silver, Gold and Platinum levels.
Partners help us deliver an even better solution
and can complement our implementation and
consulting services offering, or integrate approved A global company has to be aware of the impact launched the IFS Education Program in collaboration with
technologies and software. of the decisions it makes and be sure that the over 90 universities worldwide. It aims to help students and
communities it affects benefit from the way it young people get enthusiastic about technology, learn new
Our customers benefit from this through greater does business. At IFS, we are taking a proactive skills, and give them an idea of what it is like to work in IT.
choice in selecting who to work with, access to approach to corporate social responsibility.
specialist skills, and technology that complements Our employees comprise the community closest to our
the IFS offering. It also gives our operations an When you have offices all around the world, the sheer business. In fact, employees are the company. We have
even larger geographical reach to support today’s size of your company can mean heavy use of resources created a diverse workforce, where equality is promoted and
global businesses. such as electricity and paper. It also means long dist- people like coming to work. Our philosophy is that happy
ances between colleagues and offices. To reduce employees will run a healthy and successful business.
At IFS, we know the importance of being recognized traveling and waste of resources, smart technologies Given that we were named as a Legendary Great Place
as an expert—so to help our customers and partners like online meeting tools and powersaving utilities to Work instead of “a top 100 GPTW in Europe in 2015”,
enhance their knowledge and to show their level of have been implemented throughout the company. we figure that we are on the right track.
expertise, we have IFS Academy. IFS Academy gives
our partners the opportunity to certify consultants Education is something that can make a real difference. The centerpiece of our CSR initiatives is the IFS Foundation,
and their organization using tailored training courses IFS is proud to be collaborating with schools and which is a charitable trust set up to help break the poverty
with exams. For IFS, this is a way of making sure that universities to provide them with IT equipment, staff cycle in Sri Lanka. IFS is investing in a series of projects in
all customers receive the same high-quality service time and expertise as well as scholarships and work partnership with local communities in remote and rural areas
no matter which IFS partner they choose to work with. experience. This not only enhances students’ learning to renovate schools and hospitals, improve access to fresh
experiences, but also empowers them to make a water, and create employment opportunities.
material difference when graduating. In 2016, we

10 11
INDUSTRY ANALYSTS CUSTOMERS
RECOGNIZE US AS CALL US PARTNERS
A LEADER

We believe it’s one thing to say you’re the best, and 1

Constellation Shortlist, Ray Wang, Q1 2020
it’s entirely another for industry experts to say you’re 2
IDC MarketScape: Worldwide Manufacturing
the best. We’re proud that, for years, analysts from Field Service Management Applications
2019–2020 Vendor Assessment, Aly Pinder,
some of the world’s most renowned research and November 2019
advisory firms have recognized IFS’s product and 3
IDC MarketScape: Worldwide Manufacturing
service leadership across our solution portfolio. Service Parts Management Applications
2020 Vendor Assessment, Aly Pinder,
IFS named on the first-ever Constellation ShortList™️ January 2020

for Product-Centric Cloud ERP1. IFS a Leader in the 4

ARC Advisory Group, EAM Worldwide Market
inaugural IDC MarketScape for Worldwide Research Study, Ed O’Brien, November 2019

Manufacturing Field Service Management 5

Constellation Shortlist, Nicole France, Q1
2020
Applications2. IFS a Leader in the IDC MarketScape for
Worldwide Manufacturing Service Parts Management Gartner does not endorse any vendor, product
Applications3. IFS recognized as a Gartner Peer Insights or service depicted in its research publicat- At IFS we are curious by nature: curious about how A particularly active element is our advisory councils,
ions, and does not advise technology users
Customers’ Choice for Enterprise Asset Management to select only those vendors with the highest our customers’ businesses work and curious about where customers tell us what they think in regular
Software. Research firm ARC Advisory Group cited IFS ratings or other designation. Gartner research how they use enterprise software in their daily work. meetings with IFS decision makers. This is complem-
publications consist of the opinions of Gart- It is this curiosity, and our collaboration with our ented by user groups worldwide, where customers
as having the #1 Enterprise Asset Management software ner’s research organization and should not
market share for Aerospace & Defense EAM solutions be construed as statements of fact. Gartner customers, that has enabled us to build up an meet to discuss and tell us what they need in order
for the 11th year in a row, while also naming IFS as a top disclaims all warranties, expressed or implied, impressive array of knowledge about many differ- to improve their use of our products.
with respect to this research, including any ent industries. We believe that to develop the best
5 EAM software provider in terms of market share4. IFS warranties of merchantability or fitness for
is also proud to be named on the Constellation a particular purpose. possible enterprise software, we need to know more When we do develop new functionality, we make sure to
ShortList™️ for Field Service Management, Q1 2020, for than programming. We need to understand how an test it extensively and invite customers to join us in this
the 8th consecutive time5. industry operates, what the common obstacles are, process. Our early adopters program has been a success
and what catalysts for change exist. factor in the last few major releases of IFS Applications™.
We’ve seen IFS’s recognition across the global industry A handful of selected customers agree to implement the
analyst community continue to rise. This is not only a Although we think of ourselves as being smart in our new solution full scale to test its capabilities in a real
reflection of our focus on the customer as our guide chosen field, we are also smart enough to know that environment. As a consequence, every new major release
for developing great solutions, but most importantly, no one knows their business better than the customer. is already proven when it hits the market. That is why we
it’s a reflection of very satisfied customers who That’s why we do a lot of listening, running business consider our customers to be our partners in developing
have partnered with us to use technology to propel advisory seminars and policy-making groups, and why our products, and why our customers believe we are their
their business. during each project we form a close collaboration with partners in improving the way they do business.
our customers.

12 13
WE ARE
NO ONE EVER REACHED THE TOP BY DOING THINGS THE SAME WAY AS EVERYONE
ELSE. INSTEAD, THOSE WHO DARE TO CHALLENGE THE NORM, TO TRY NEW IDEAS
AND TECHNIQUES, ARE THE ONES WHO END UP WINNING, WHETHER BY SEIZING
MARKET SHARE OR BY OPENING UP NEW MARKETS ALTOGETHER.

#FORTHECHALLENGERS Great innovators are most often also great disruptors

– people whose ideas may at first seem farfetched and
extraordinary, but who can end up transforming markets
and even entire economies. In hindsight, they constitute
the core of human innovation, but achieving such a
distinguished place in history demands constant
maybe different, future. There are also those that stand
the test of time by making radical thinking and exper-
imentation part of their philosophy, regardless of company
size or market position. That is why being a Challenger is
not an issue of market share or size, it is a state of mind.

experimentation, a willingness to fail and the ability to We at IFS want to partner with the Challengers of the world
persevere in the face of criticism. and help them on their journey to success. Just like them,
we believe in thinking differently and questioning how
History is filled with examples of companies that could things can be done better, aided by new processes, new
not see what was coming next and fell from their technologies and new business models. Together with
position as market leaders into oblivion, having their our customers, we will build the future, one challenger
place taken by others with grander visions of a new, at a time. That is why we are #forthechallengers

14 15
OUR CONNECT
SOLUTIONS TO THE FUTURE
WITH IFS
APPLICATIONS SERVICE AND ASSET MANUFACTURING
MANAGEMENT

ENTERPRISE RESOURCE PLANNING SERVICE MANAGEMENT

IFS Applications is a single, Full Enterprise Asset Management Enterprise Resource Planning (ERP)
Built to maximize business agility, IFS provides an IFS Service Management provides a full-service life- integrated application suite for (EAM), Maintenance Repair and with support for process manufacturing,
end-to-end solution to fully realize the opportunities of cycle management solution for enterprises delivering demanding global businesses Overhaul, and Service Management discrete manufacturing, and demanding
operating in a digital, service-driven world, delivering service operations in a plant or depot, in the field or that manufacture and distribute capabilities. manufacturing modes.
more individualized offerings on a global scale. IFS at a customer’s location. For dedicated field service goods, maintain assets, and
Applications extends typical ERP capabilities with organisations, IFS Field Service Management offers manage service-focused oper-
best-in-class functionality for document, project, the most complete, connected service lifecycle man- ations. With IFS Applications,
service and customer relationship management, and agement solution in the market with capabilities that you get a user-friendly experience
can be configured for a wide range of settings, from include intelligent planning and scheduling optimis- that brings you closer to your
process manufacturing to construction and offshore ation, mobile field service, omni-channel contact business and equips you with PROJECTS SUPPLY CHAIN
oil and gas drilling. center with CRM, warranty management and more. the intelligence you need to turn
opportunities into revenue and
MANAGEMENT
easily adapt to changes and
challenges in the market.

Project Management as a core com As a support function for ERP and EAM,
ENTERPRISE ASSET MANAGEMENT -ponent that can be leveraged as or as a powerful logistics solution in
Project-driven ERP, Project Portfolio demanding environments like Aerospace
Our EAM solutions address the entire asset manage- IFS Applications is designed to Management, and more. and Defense.
ment lifecycle and are designed to weather times of manage four essential processes:
disruptive change for the demanding asset-intensive
industries like Oil and Gas, Energy and Utilities or
Aerospace and Defense. Our EAM solution delivered IFS Applications includes financials, human resources, IFS Applications is designed for choice. While it’s
through IFS Applications includes document, risk, quality management, document management, customer an integrated suite, it’s delivered in a modular format,
finance, inventory, contract management and more. relationship management, business intelligence, sust- which means you only switch on the components you
In addition, IFS Maintenix is a best-of-breed aviation ainability management and other core functionality to need as you need them. You have the choice to use it
management solution, designed to address the facilitate full lifecycle management of products, assets, as Software-as-a-Service, deploy it to our Managed
complete spectrum of aviation maintenance. customers and projects. Cloud solution, or run it On-Premise.

16 17
COMPLETE, CONNECTED A USER-FRIENDLY
SERVICE LIFECYCLE CHOICE WITH A FOCUS ON USER EXPERIENCE AND PRODUCTIVITY,
MANAGEMENT IFS TAKES USABILITY TO NEW HEIGHTS, ALLOWING YOU TO

20% 33% 35% 81%

SPEND MORE TIME TAKING CARE OF BUSINESS, AND LESS
TIME MASTERING YOUR SOFTWARE.

increase in improvement in reduction in improvement in

equipment technician drive time SLA compliance
An investment in enterprise software is of little uptime productivity
value if users do not embrace their new enterprise
environment. As a result the customer will not get
the process standardization, best practices and
enterprise visibility they paid for.

That is why IFS has placed a premium on not just Our IFS Aurena UX, with its people-centric design,
usability and userfriendliness, but also on the complete provides an intuitive work environment and the
user experience—in short we want people to love our type of experience we’ve all come to appreciate
application. IFS Applications contains IFS Aurena®: in the best consumer apps and services. Whether
an elegant, intuitive user experience complimenting you’re using tablet and touch, laptop or desktop,
specific interface features such as IFS Lobby™ and IFS Aurena provides you with ease of use and
IFS Streams™. Slick-looking apps for smartphones and time-saving features to help you work more effic-
tablets take care of everyday time and expense iently and use the application to its full potential.
reporting, approvals and more.
IFS Aurena makes it easy to navigate and find your
It is easier to recognize than remember, so we use information with familiar tools like search, direct
navigational schema that users already understand navigation and an icon-driven menu. And with the
from using the web. For example, we have embedded IFS Lobby, you have a quick view of the information
an enterprise application search tool for Google-like that matters most to you, at a glance, so you can act
ease when locating documents and information. swiftly when needed.
Embedded document management allows users to
attach documents to any object in the application. IFS Applications lets you adapt the user experience
IFS Applications also leverages Enterprise 2.0 thinking to your needs and environment. Novice users can start
through our innovative IFS Talk™ collaboration tool, with a simple, minimal look and add more and more
enabling the capture of conversations and unstructured features and screen elements as their skills and
data across the entire suite. requirements progress.

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YOUR BUSINESS APPLICATION OUR JOURNEY
RUN YOUR WAY ENABLING
INTELLIGENT AND
AUTONOMOUS
BUSINESS

IFS SOLUTIONS ARE DESIGNED TO ALLOW YOU MAXIMUM FREEDOM AND CHOICE,
TO BUILD, CONFIGURE AND DEPLOY IN THE BEST WAY FOR YOUR BUSINESS.
AND THAT INCLUDES WHERE IT’S DEPLOYED – WHETHER THAT’S TO THE CLOUD,
AS SOFTWARE-AS-A-SERVICE (SAAS), OR ON-PREMISE.

As we journey into the future with our

customers, our aim is to change the
IFS MANAGED CLOUD™ SOFTWARE-AS-A-SERVICE playing field for Enterprise Resource
Planning, Service Management
If your choice is cloud, the IFS Managed Cloud, If your business needs greater flexibility, our SaaS and Enterprise Asset Management.
deployed on Microsoft® Azure®, provides a solution is completely managed by IFS in the cloud This ambition is founded on harnessing
full-service, managed single-tenant offering where and gives you the freedom to easily scale up and a core set of enabling technologies
we manage your cloud infrastructure, operating down to meet changing business circumstances. that will unlock transformation and
system, database, middleware and IFS products. disruption for our customers – from
IFS Applications has been tested and optimized artificial intelligence and robotic
to work seamlessly on Microsoft Azure. When you process automation to the application
choose IFS Managed Cloud, you sign one contract of analytics and simulation.
and IFS delivers one seamlessly integrated service ON-PREMISE
—it is as simple as that.
It may not always be possible or pragmatic to migrate
all systems to the cloud, and we continue to deliver
On-Premise with a traditional perpetual license mo- We’ve been building out and deploying many of the crucial underpinnings and enablers that our vision is
del that lets you deploy on-premise or through other built on, with strategic investments in User Experience, a layered Application Architecture enabling Evergreen
hosting solutions. software updates, and the API foundations for Universal Integration between platforms, applications and
other technologies. This means that IFS customers are already on the journey with us to where we are headed.

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 FOR OVER 30 YEARS
WE HAVE HAD THE
PRIVILEGE OF WORKING
WITH MANY OF THE
WORLD’S FOREMOST
COMPANIES. EACH
PROJECT ARRIVES
WITH ITS INDIVIDUAL
CHALLENGES AND
CONCLUDES WITH

TO OUR CUSTOMERS
A GREAT SENSE OF WANT TO
ACHIEVEMENT AND KNOW MORE?
SATISFACTION. TO ALL
OF OUR CUSTOMERS
WE SAY A VERY SINCERE

THANK YOU THANK YOU. Read more about IFS and our
products at
ifs.com

Read some thought-provoking

opinion pieces
at the IFS Blogs:
http://blog.ifs.com

Follow us on social media

channels to get the latest news on
what is happening
Facebook: IFS
Twitter: IFS
LinkedIn: IFS

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WHERE WE ARE

AMERICAS
+1 888 437 4968

ASIA PACIFIC
+65 63 33 33 00

EUROPE EAST
+48 22 577 45 00

EUROPE CENTRAL
+49 9131 77 340

UK & IRELAND
+44 1784 278222

FRANCE, BENELUX AND IBERICA

+33 3 89 50 72 72

MIDDLE EAST AND AFRICA

+971 4390 0888

NORDICS
+46 13 460 4000

COPYRIGHT © 2020 INDUSTRIAL AND FINANCIAL SYSTEMS, IFS AB. IFS AND ALL IFS PRODUCTS AND SERVICES NAMES ARE TRADEMARKS OF IFS. ALL RIGHTS RESERVED. THIS DOCUMENT MAY
CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE
INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.