Agency Profile - Crisis Text Line

University of Northern Iowa Social Work Department
Agency Profile for Field Placement
Agency Demographic Information

Name of Agency Crisis Text Line
Location Crisis has no borders. There are millions of people struggling all over the
world. And we want to help all of them. Everyone deserves free, 24/7,
mental health support at their fingertips.
Website www.crisistextline.org
Date Agency Established Crisis Text Line was born “from the rib” of DoSomething.org, the largest
organization for young people and social change. Dozens of
DoSomething.org members were texting in to ask for personal help and
CEO Nancy Lubin came up with the idea for Crisis Text Line and quietly
launched in August 2013. Within 4 months, Crisis Text Line was being
used in all 295 area codes in the US. Two years later, Crisis Text Line
spun out into a separate entity and Nancy went along with it.
Crisis Counselors answer texts from people in crisis, bringing them from
a hot moment to a cool calm through active listening, collaborative
problem solving, and safety planning.
Agency Contact for Field Shaniqua Staples and David Julian, Practicum Coordinators
Placement practicum@crisistextline.org
Agency Contact for Field Shaniqua Staples, MSW, shaniqua@crisistextline.org, (737) 781-6875
Supervision (24th West 25th, New York, NY)
Supervision Requirements 1. Requires supervision from agency staff with an undergraduate Social
Work degree (for BA interns) or an MSW degree (for MSW interns) from
an accredited University/College PLUS two years of post-degree social
work experience. Degrees similar to social work can be considered.
2. View the Agency Instructor Orientation video found at
www.uni.edu/csbs/socialwork under "Field Instruction" prior to taking
on supervision of a UNI social work student and as needed.
3. Help student devise a Learning Plan at onset of internship.
4. Review summaries of learning the student submits to their faculty
liaison.
5. Provide scheduled supervisory sessions weekly (for semester long
placements) or at least every other week (for internships that cover 2
semesters). Can assign student to different "task supervisors" through
the experience.
6. Complete Midterm and End Evaluation on student. This involves a
meeting with the faculty liaison assigned to the student.
Other -For licensed social workers providing primary supervision to a social
work practicum student(s) from an accredited social work education
program, the licensee may receive one credit for every 100 hours
supervised, not to exceed six hours of continuing education credit per
biennium. [ARC 3744C, IAB 4/11/18, effective 5/16/18]
-UNI Social Work interns cannot be put in roles where they are ratio staff
or intern during hours where there are no professional social work
services being provided.
-Stipend are appreciated but the UNI Social Work student cannot be
considered an employee during internship hours.
Agency Description
Agency Mission Our Principles
We fight for the texter. Our first priority is helping people move from a
hot moment to a cool calm, guiding you to create a plan to stay safe and
healthy. YOU = our priority.
We believe data science and technology make us faster and more

accurate. See our Founder’s TED talk for more scoop on how we’re using
this stuff. While we love data science and technology, we don’t think
robots make great Crisis Counselors. Instead, we use this stuff to make
us faster and more accurate–but every text is viewed by a human.
We believe in open collaboration. We share our learnings in newsletters,

at conferences, on social media, on our blog, and at
www.crisistrends.org.
What client population(s) Crisis Text Line provides free, nationwide, 24/7 support for people in
is/are served by your crisis, all via text message.
agency?
List all program areas Crisis Text Line
where social work
students might be placed We are 100% remote so students can do their work from their home as
long as they have a private computer and a secure connection.
We have a staff of over 40 masters-level mental health professionals on

our Platform, we are in a unique position to offer support to students in
real-time so they will never be alone and will always be monitored by a
Supervisor.
We can provide the student with a paid background check, a report on

the hours completed, issue type trends, feedback, group supervision,
task supervisors, and intensive training and anonymized data on their
impact with people in crisis.
Agency Placement Information
What type of placement is _X__ Undergraduate (440 hours in 1 semester;
appropriate for your Fall/Spring/Summer)
agency? *requires supervision from agency staff with an undergraduate Social
Work degree from an accredited University/College PLUS two years of
post-degree social work experience.
_X__ MSW Foundation (400 hours in the Spring semester or over 2
semesters)
*requires supervision from agency staff with an MSW from an accredited
University/College PLUS two years of post-degree social work experience.
_X__ MSW Specialization (500 hours in 2 semesters)
*requires supervision from agency staff with an MSW from an accredited
University/College PLUS two years of post-degree social work experience.
Typical field placement Supervisor works 1:1 with student to create their schedule, we are open
working days and hours 24/7.
Examples of internship 1. Experiences in interviewing (intakes, needs assessment, treatment
experiences for planning; individual, family; home, agency, community agency, school,
undergraduate social etc): Needs assessment via text messaging
work students (and MSW
Foundation Interns) 2. Experiences in various social work roles with client base (counselor,
educator, broker, case manager, mobilizer, mediator, facilitator,
advocate): Counseling, case management, peer specialist services
3. Experiences in using the problem-solving process with a client or client

system (experience with client from intake to discharge): crisis
management services, follow up contacts, active listening, collaborative
problem solving, safety planning.
4. Experiences with groups (staff meetings, client groups organized for

various purposes, large community groups): participate in group
supervisory sessions
5. Experiences in community activities (understanding agency’s role in

community, network with other agencies, participate in planning public
education display or program): opportunities to explore community
resources
6. Experiences in understanding administrative process (staff meetings,

funding, budget planning, board meetings): participate in group
supervisory sessions, intensive training, analyze data on services
7. Experiences with written work (summaries, letters, psychosocial

histories and assessments, treatment notes): documentation
Examples of internship 1. Individuals (i.e. engagement, assessment, treatment planning,
experiences for graduate interventive strategies, case management, evaluation) : engage with
social work students caller, provide assessment of needs via text, provide interventions, active
(Trauma Informed Care listening, collaborative problem solving, safety planning.
Specialization)
2. Families (i.e. engagement, assessment, treatment planning,
interventive strategies, case management, evaluation): NA
3. Groups (i.e. engagement, assessment, treatment planning, interventive

strategies, evaluation): NA
4. Organizations (i.e. agency meetings/staffings, program assessment,

strategic planning, program design, proposal development, program
evaluation, program outcome measurement, interagency
collaborations/teams, grant writing, fund raising): participate in group
supervisory sessions, intensive training, analyze data on services
5. Communities (i.e. policy analysis, policy formulation, advocacy at the

local and state level, interagency collaborations/coalitions, community
needs assessment): Develop knowledge about and identify the special
needs of individuals dealing with mental issues, and be able to meet
those needs through direct practice or through brokering appropriate
referrals
7. Availability of research project centered on effective trauma informed

connections: as arranged
June 2020

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University of Northern Iowa Social Work Department

Agency Profile for Field Placement

Agency Demographic Information

We believe data science and technology make us faster and more

We believe in open collaboration. We share our learnings in newsletters,

We have a staff of over 40 masters-level mental health professionals on

We can provide the student with a paid background check, a report on

3. Experiences in using the problem-solving process with a client or client

4. Experiences with groups (staff meetings, client groups organized for

5. Experiences in community activities (understanding agency’s role in

6. Experiences in understanding administrative process (staff meetings,

7. Experiences with written work (summaries, letters, psychosocial

3. Groups (i.e. engagement, assessment, treatment planning, interventive

4. Organizations (i.e. agency meetings/staffings, program assessment,

5. Communities (i.e. policy analysis, policy formulation, advocacy at the

7. Availability of research project centered on effective trauma informed

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