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SI M17 01 18 May 2018

Cooling Systems Technical Service

RECALL 18V-248: ELECTRONIC AUXILIARY WATER PUMP

New information provided by this revision is preceded by this symbol .

Please perform the procedure outlined in this Service Information on all affected vehicles before customer
delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the
next time the vehicle is in the shop.

This Service Information bulletin replaces SI M17 01 18 dated April 2018

What’s New:

• Situation updated

• Procedure has been added

• Parts Information has been added

• Warranty Information has been added

MODEL
Engine Model
N14/N18 R55 MINI Cooper S Clubman, MINI JCW Clubman
N14/N18 R56 MINI Cooper S, MINI JCW
N14/N18 R57 MINI Cooper S Convertible, MINI JCW Convertible
N14/N18 R58 MINI Cooper S Coupe, MINI JCW Coupe (2 Seater)
N14/N18 R59 MINI Cooper S Roadster, MINI JCW Roadster (2 Seater)
N18 R60 MINI Cooper S Countryman, MINI Cooper S Countryman ALL4

SITUATION
The electronic circuit board of the auxiliary coolant pump could short circuit. This short circuit may cause the
auxiliary water pump to overheat. In rare cases where overheating occurs, a fire in the engine compartment
could occur.

AFFECTED VEHICLES
This Recall Campaign) involves Model Year 2008 - 2012 MINI vehicles with N14 and N18 engines that were
produced from June 2007 through September 2011.

Approximately 23,832 vehicles are affected by this recall

Affected vehicles show the campaign as “Open” when checked either in Warranty Vehicle Inquiry, AIR or ISPA
Next and identified with the description: 0011740400 M170118 Recall: Electronic Auxiliary Coolant Pump

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Customers affected by this recall will be notified via First Class Mail in early June 2018.

PROCEDURE
Replace the auxiliary water pump for the turbocharger. Refer to Repair Instruction RA 11 53 590 Removing and
installing/replacing auxiliary water pump (N14, N18) for replacement of the pump and proper coolant bleeding
procedures.

PARTS INFORMATION
Part Number Description Quantity
11 53 7 630 368 Auxiliary water pump 1
11 53 7 546 422 Hose clamp 2
82 14 0 031 133 ANTIFREEZE See sublet below

WARRANTY INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the following information:
Defect Code: 0011740400

The vehicle is already in your workshop

Labor Operation: Labor Allowance: Description:

9 FRU (R55, R56, R57, R58, Replace auxiliary coolant pump (Plus
00 66 630
R59); 10 FRU (R60) work)

Or:

The vehicle arrives at your workshop for this Recall repair

Labor Operation: Labor Allowance: Description:

00 66 072 11 FRU Replace auxiliary coolant pump (Main work)

And:

Sublet – Bulk Materials

Reimbursement for the repair-related bulk materials

Sublet Code 4 Up to $10.00
(Do not use the part numbers for claim submission)

Sublet reimbursement calculation for claiming repair-related bulk materials (MINI part numbers) is at the dealer
net price for the “quantities used” plus your dealer’s handling.

Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.

And, as applicable:

Consequential Repair(s)

When additional work and/or parts are required as a “direct result” of the issue being address in this Service

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Information bulletin, claim these items under the defect code listed above together with the corresponding labor
operations listed in the KSD2.

Please explain the reason for this repair work (the why and what) on the repair order and in the claim comments
section.

And, as applicable:

Alternative Mobility Solution (AMS) for Vehicle Owners

This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item
under the Defect Code noted above as follows:

z Sublet Code 2 - Itemize the AMS sublet amount on the repair order and in the claim comment section.

Please refer to SI M01 01 17 for additional information.

TREAD Act - Previous Customer-Pay Repairs

If your dealer is presented with a reimbursement request for a “qualifying customer-pay repair” that was
performed on an “affected vehicle” prior to the release of this Recall Service Information bulletin, MINI USA, a
division of BMW of North America, LLC (“MINI USA”) will reimburse this previous repair.

Customer-pay Invoice Review and Reimbursement Procedure

1. Review and verify that the previous customer-pay invoice (MINI dealer or independent repair shop)
contains a repair that was performed to “address the issue” described in this “Recall” Service Information
bulletin.
2. If this prior repair qualifies, reimburse the customer (labor and parts).
3. Submit for this customer-paid repair expense under Defect Code 85 99 00 12 NA, as follows:

• Sublet Code “3”

• Dollar amount (with no markup)

• Comment: Recall Campaign 18V-248: Electronic Auxiliary Water Pump - Reimbursement for allowable
expenses that relate to performing a prior qualifying customer-pay repair.

• Itemize the sublet amount on the repair order and in the claim comments

4. Retain the “original” customer pay invoice in your files; this documentation may be requested by MINI
during the claim review process).

Note: A previously reimbursed repair, a repair performed on a non-affected vehicle, and/or, the diagnosis and
repair of other “unrelated issues” on an affected or non-affected vehicles does not qualify for reimbursement.

This claim submission for the “prior customer-pay reimbursement,” when it is submitted as outlined under
Defect Code “85 99 00 12 NA,” will not close the “Open” Safety Recall on the vehicle.

The applicable “open” Recall repair must still be performed on the vehicle.

SI M17 01 18: ALTERNATE TRANSPORTATION MEASURES (ATM)

For this recall, please use the following alternate transportation measures for those customers who have
concerns about driving their affected MINI vehicle while they wait to have this safety-recall completed.

A. Enhanced Car Rental Procedure

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For those customers with eligible Affected Vehicles needing mid to long-term alternate transportation car
rentals, please refer to the Enhanced Car Rental Procedure option attachment for important information about:

1. The rental car allowance;

2. Safety-Recalled MINI_Vehicle Condition_Assessment Form; and the
3. Self-Storage Agreement.

The following is required to be performed prior to supplying the customer the rental vehicle and
submitted via the email address below within two (2) business days of supplying the rental vehicle:

z Fully complete the attached Safety Recalled MINI Vehicle Condition/Assessment Form and if
applicable, the Self-Storage Agreement (Save either as pdf or print and scan to attach to the email)
z Create an email with the Subject: Safety Recall Rental Request - VIN: ####### (Customer’s VIN- last
seven)
z In the body of the email, please include the start date of the rental, the part number(s) that are not
available and any other information that is relevant to the situation
z Provide a dealer contact person’s name, phone number and email address.
z Please send this VIN-specific email to Recall.rentalrequest@bmwna.com with the completed Safety
Recalled MINI Vehicle Condition/Assessment Form and if applicable, the Self-Storage Agreement
attached for review.

A MINI USA representative will respond to your e-mail with instructions on how to proceed.

B. AMP Vehicles

Subject to availability and at the discretion of your dealer, provide the owner/operator of an Affected Vehicle in a
comparable AMP Vehicle Loaner.

Owner/Operator Self-Storage Vehicle Agreement Form

With the customer’s agreement and consent, you may allow the customer to retain and self-store their affected
vehicle until the parts and/or repair procedure become available for this safety-recall.

Please print out the attached Owner/Operator Self-Storage Agreement Form and fill in the recall and customer’s
information. Please have the customer read and sign this agreement.

Required Documentation

A copy of the customer’s completed and signed vehicle storage agreement form must be maintained in your
dealer’s Vehicle History File and if necessary, be provided to MINI USA upon request.

Please, also keep copies of all the corresponding safety recall parts and/or SIB-related information and
documentation, vehicle’s condition/assessment form and rental car invoices in the customer’s Vehicle History
File as applicable.

Customer Escalations

If you have an escalated customer situation concerning this safety-recall, please send an e-mail to
recall.customerescalations@bmwna.com for review.

Please include the customer’s name, their 17-character Vehicle Identification Number (VIN) and a brief
explanation of their Safety Recall-related issue.

Safety Recall Repair Completion

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As with any repair, once the corresponding safety recall-related parts and/or repair procedure become available
from MINI USA, every effort must be made to immediately schedule service appointments at your dealer so this
safety-recall repair can be performed on these vehicles.

Note: The client will have five (5) days after the safety-related recall repair (completion) date to pick up
their vehicle.

After five days, any additional time he/she remains in the rental car vehicle will be at the
owner’s/operator’s expense.

ATM CLAIM SUBMISSION INFORMATION

Reimbursement for this specific safety-recall related car rental expenses is via normal claim entry, as a
separate line item, utilizing the following information:

Rental Reimbursement – Safety-Recall Parts

Defect Code: 11009999RV
Supply/Repair Procedure Issues

And:

Reimbursement for an alternate transportation

Sublet Code 3 Sublet at cost vehicle through one of our preferred third-party rental
car providers

Mid to Long-Term Car Rentals

Due to the current part supply situation, MINI USA anticipates that some customers may require
alternate transportation for thirty (30) days or more. As a result, you may have to submit more than one
claim for rental car reimbursement, before your dealer has the parts necessary to fix an Affected
Vehicle.

For these cases, MINI USA recommends that your dealer submit a claim for the rental car reimbursement at 30-
day or monthly intervals (invoice after each 30 day or month of rental car usage); explain the situation in the
claim comments; and reference the email you sent by date.

Please note: If the above Enhanced Car Rental Procedure is not adhered to and MINI USA does not
receive the required email about this the rental, the corresponding claim submissions will be declined
or debited.

Thank you for your continued cooperation and support.

Posted: Thursday, May 17, 2018

ATTACHMENTS
View PDF attachment 2018-Aux.WaterPump-QA-(23Apr2018).

View PDF attachment M170118 Recall Notice.

[ Copyright ©2018 BMW of North America, Inc. ]

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 SAFETY RECALL NOTICE

To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty
Processor

RE: Recall 18V-248: Electronic Auxiliary Water Pump M17 01 18

BMW Group is conducting a Voluntary Safety Recall (effective April 25, 2018) on certain Model
Year 2007 - 2012 MINI vehicles with N14 and N18 engines that were produced from June 2007
through September 2011.

Owners will be notified by First Class mail about the Recall and will be instructed to bring their
vehicles in for a free repair when parts are available.

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease
or deliver any new motor vehicle covered by this notification until the recall repair has
been performed. This means that centers may not legally deliver new motor vehicles to
consumers until they are fixed or use/sell replacement equipment/parts subject to this
recall. Note also that substantial civil penalties apply to violations of the Safety Act.

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject
to a safety recall until the repair is completed.

Please follow any special instructions that we provide to you for the return or disposition
of recall parts.

We appreciate all your assistance with this Recall.

 Electric Auxiliary Water Pump for Turbocharger
Safety Recall 18V-248
Model Year 2007-2012
BMW / MINI
Last Updated 4/23/2018

Q1. Which models are included in this Safety Recall?

Included are approximately 46,996 vehicles (BMW – 23,164 / MINI – 23,832) in the US, with approximate
volumes and production dates as noted below.

BMW

Series Model Model Year Approx. Production Dates

Volume
F10 550i, 550i xDrive 2011 – 2012 5,700 Apr 23, 2010 – Sep 14, 2011
F07 550i Gran Turismo, 550i Gran Turismo xDrive 2010 – 2012 687 Jul 30, 2009 – Sep 8, 2011
F13 650i Coupe, 650i xDrive Coupe 2012 495 Dec 10, 2010 – Sep 15, 2011
F12 650i Convertible, 650i xDrive Convertible 2012 2,053 Jan 12, 2011 – Oct 31, 2011
F01 / F02 750i, 750Li, 750i xDrive, 750Li xDrive, 760Li 2009 – 2012 8,417 Oct 14, 2008 – Sep 13, 2011
(including Alpina B7)
F04 ActiveHybrid7 2011 – 2012 322 Sep 24, 2010 – Sep 6, 2011
E70 X5 xDrive50i, X5 M 2010 – 2012 3,853 Jul 3, 2009 – Nov 19, 2011
E71 X6 xDrive50i, X6M 2008 – 2012 1,614 Nov 15, 2007 – Nov 18, 2011
E72 X6 Hybrid 2010 – 2011 23 Sep 14, 2009 – Sep 12, 2011

MINI

Series Model Model Year Approx. Production Dates

Volume
R55 Cooper S Clubman, JCW Clubman 2008 – 2012 2,779 Jan 28, 2008 – Sep 23, 2011
R56 Cooper S, JCW 2007 – 2012 8,762 Jun 28, 2007 – Sep 23, 2011
R57 Cooper S Convertible, JCW Convertible 2011 – 2012 2,192 Oct 28, 2010 – Sep 23, 2011
R58 Cooper S Coupe, JCW Coupe (2 Seater) 2012 420 Jun 22, 2011 – Sep 23, 2011
R59 Cooper S Roadster, JCW Roadster (2 Seater) 2012 10 Aug 11, 2010 – Sep 21, 2011
R60 Cooper S Countryman, Cooper S Countryman ALL4 2011 – 2012 9,669 Jan 19, 2011 – Sep 30, 2011

Q2. What is the specific issue?

The issue involves the electric auxiliary water pump on the models equipped with 4-cylinder turbocharged
engines (MINI) and 8- and 12-cylinder turbocharged engines (BMW). The auxiliary pump is controlled
electronically by an engine control unit. After switching off the engine, the electric auxiliary water pump
conducts heat away from the turbocharger.

Under certain conditions, the pump’s electronic circuit board can malfunction. The malfunction can occur
as a result of certain design features in combination with high operating temperatures.

Q3. What can happen as a result of this issue?

If the pump’s electronic circuit board malfunctions, it can overheat. In an extreme case, overheating of the
circuit board can lead to smoldering of the water pump. If smoldering occurs, it cannot be excluded that
this may also lead to an engine compartment or vehicle fire.

Q4. This sounds familiar. Was there a similar recall before?

Yes, the BMW Group conducted similar recalls in 2011 and 2012.
 Electric Auxiliary Water Pump for Turbocharger
Safety Recall 18V-248
Model Year 2007-2012
BMW / MINI
Last Updated 4/23/2018

Q5. Why are additional models being added?

The pump supplier produced additional pumps that did not meet specifications.

Q6. Why are other BMW Group vehicles not included in this Safety Recall?
Other vehicles have a different electric auxiliary water pump design.

Q7. How did BMW Group become aware of this issue?

BMW Group became aware of this issue through its quality control procedures.

Q8. Can I determine if this issue exists in my vehicle?

If you notice a plastic burning smell, or burning and/or smoke from the front of the vehicle, your vehicle may
be experiencing this issue.

Q9. What should I do if I notice this condition in my vehicle?

Should this condition occur, pull off the road to a safe location away from traffic, and switch off the engine.
If you notice a plastic burning smell, or burning and/or smoke from the front of the vehicle, do not open the
hood. All occupants should carefully exit the vehicle and move to a location away from traffic. Do not
continue to drive your vehicle.

Contact BMW Roadside Assistance at 1-800-332-4269 or MINI Roadside Assistance at 1-866-646-4772

immediately to have your vehicle brought to the nearest authorized dealer.

Q10. Can I continue to drive my vehicle?

Yes. However, when you receive a letter asking you to have this recall performed by an authorized BMW
center / MINI dealer, please do so as soon as possible. If you are not the only driver of this vehicle, please
advise all other drivers of this important information.

Q10a. I am nervous about continuing to drive my vehicle. Can I get a loaner vehicle? Is alternate
transportation available?
If you request a loaner vehicle and replacement parts are not available, we have directed our authorized
BMW centers / MINI dealers to assist customers with alternate transportation needs.

Q11. Should I park my car in the garage, because this condition can occur when the engine is off?
The BMW Group recommends parking your vehicle outdoors until repairs have been performed.

Q12. How will my vehicle be repaired?

The electric auxiliary water pump will be replaced on your vehicle.

Q13. Is BMW Group aware of any accidents, injuries or fires involving these BMW Group vehicles
associated with this Safety Recall?
There are no known accidents or injuries associated with this Safety Recall. While the number of fires has
not been confirmed, a limited number may be related to this issue.
 Electric Auxiliary Water Pump for Turbocharger
Safety Recall 18V-248
Model Year 2007-2012
BMW / MINI
Last Updated 4/23/2018

Q14. How will I be informed of this Safety Recall?

You will receive a letter in June via First Class mail advising you of this recall. Depending upon vehicle
model and parts availability, this letter may request you to schedule an appointment with an authorized
BMW center / MINI dealer to have this recall performed. In cases where parts are not immediately available,
you will receive a second letter when parts become available, advising you to schedule an appointment with
an authorized BMW center / MINI dealer at that time to have this recall performed. You can locate your
nearest authorized BMW center at www.bmwusa.com/dealers or authorized MINI dealer
at www.miniusa.com/dealer.

To ensure the BMW Group has your most recent contact and vehicle information, please register your
vehicle at www.bmwusa.com/myBMW or https://ol.miniusa.com/. Registration is free, and will give you
access to factory initiated campaigns and other information specific to your vehicle.

Q15. How long will the repair take?

This repair will take approximately 1 hour; however, additional time may be required depending upon your
dealer’s schedule. The repair will be performed for free by your authorized BMW center / MINI dealer.

Q16. Do I have to wait for my letter to have my vehicle serviced?

Yes. We are in the process of implementing the recall campaign to ensure that the necessary parts are at
the BMW centers / MINI dealers prior to sending out the owner notification letters. For the latest updates
to this recall, please visit www.bmwusa.com/recall or www.miniusa.com/recall.

Q17. I see the “TREAD Act Customer Reimbursement Plan” attached to my letter. Can you explain
what that is about? Am I eligible for reimbursement?
If you have already had this repair performed at your own expense, you may be eligible for reimbursement
of certain expenses that you incurred.