Tech Writer Resume

DON USSERY
PROJECT MANAGEMENT PROFESSIONAL

TECHNICAL COMMUNICATION PROFESSIONAL
SENIOR IT PROFESSIONAL
LEADING CHANGE THROUGH PROCESS IMPROVEMENT
High level problem solver and process-oriented IT professional with experience in Technical Writing, Higher
Ed, agriculture, consulting, manufacturing, and military industries. Key strengths in management, PeopleSoft
architecture, technical documentation, communication, scheduling, training, and budgets. Solid background
in team building/coaching, system administration, PeopleSoft/IT administration, IT infrastructure,
troubleshooting, and risk management. Currently working on Salesforce Administration Certification.
Areas of Expertise
Team Management System Administration Process Improvement PeopleSoft
Project Management Technical Writing IT Infrastructure Disaster Recovery
Service Delivery Customer Service ITIL Business Continuity
Communication Networking Implementations Vendor Management
PROFESSIONAL EXPERIENCE
Assistant Director
Direct the operational, financial, and personnel activities of the ERP Administration (ERPA) group whose
mission is to provide PeopleSoft infrastructure, database and operations support services.
• Ensure ITIL best practices are implemented and followed.
• Stay informed of technology trends especially in the areas of security and cloud-based solutions to
provide direction and input for mid to long term planning for ERP systems.
• Review and maintain backup retention plans, disaster recovery strategy, compliance requirements,
and audit responses to support County, State, and other applicable regulations.
• Coordinate work requests across multiple departments in the organization.
• Manage technology vendor service and support.
• Assist with and manage procurement, budget, and forecasting activities.
• Hire and manage direct staff.
• Major contributor in decision to move to Exadata Cloud-at-Customer.
Systems Administration/NOC Manager

Managed 22-person dynamic team of PeopleSoft Admins, SAP Admins, Systems Admins, DBAs, and Network
Operation Center Analysts to provide 24 x 7 support for multiple international production systems. Reported
directly to the office of the CIO and was part of the IT Leadership team.
• Managed team through transition of merging two IT departments while implementing ITIL into One
IT organization maintaining operational efficiencies and establishing efficient communication channels
between management, business, and IT departments. Directed team through transition period
transferring workload to vendor managed organization, meeting all deadlines, improving productivity.
PAGE TWO
• Improved budget by 20% by using cross-training within team, enabling flexible scheduling, and judicial
use of contractor-supplied resources.
• Maintained team integrity across multiple continents and time zones using teleconferencing, flex-
scheduling and web/messaging platforms, improving communication and morale.
• Managed multiple projects:
o Installation/implementation of multiple PeopleSoft/Oracle environments across two data centers.
o Update SSL certs in WebLogic webservers.
o Update PeopleTools to latest patch release.
o Streamline code migrations across environments.
ERP Administrator/Manager
• Managed PSAdmins, DBAs, STAT Admins, and Security Admins utilizing local, remote and offshore team
members in fast-paced 24 x 7 support model to provide service excellence. Provided support for 26
PeopleSoft domains in heavy Integration Broker (IB) environment with point-of-sale systems, banking
systems, data warehouse, and multiple integrated agriculture systems.
• Supported production, multiple simultaneous projects, and active development team by installing multiple
PeopleSoft/Oracle environments across two data centers running on AIX and windows, meeting all
deadlines.
• Created architectural drawing of entire PeopleSoft domain becoming template for system drawings within
IT department, exceeding expectations.
• Created Operations Manual for PeopleSoft Admin team resulting in quicker on-boarding and ramp-up time
for new employees/consultants, increasing productivity. Trained new staff.
PeopleSoft System Administrator

Supported consulting team by installing and maintaining multiple configurations of PeopleSoft across various
database platforms. Became the primary PSAdmin consultant for two major clients, one HR and one FIN.
• Provided demo environments of entire suite of PeopleSoft products to consulting team by architecting,
installing, configuring, and maintaining multiple environments.
• Installed and configured the Disaster Recovery (DR) environment for major client and performed semi-
annual DR tests reducing testing duration to less than an hour resulting in accolades from client, saving
both time and costs of DR testing.
• Performed Oracle Transportation Management (OTM) installation for major client and became primary
OTM admin within consulting division providing increased benefits to customer.
• Created Operations Manual for PeopleSoft Admin team resulting in quicker on-boarding and ramp-up time
for new employees/consultants.
o Re-cable server room.
o Decommission classroom environments.
o Decommission server equipment for Data Center relocation.
PAGE THREE
Network/Server Administrator
Provided network and server support for corporate headquarters, training facilities and remote sites. Duties
included:
• Software application support – install and maintain Microsoft, PeopleSoft, and Oracle products in
development and production environments.
• Network administration – install, configure, and maintain servers, switches, hubs, firewall, patch panel,
cat-5 network cabling and associated network equipment.
• Terminal Server administrator – install and support local terminal servers and multiple virtual terminal
servers and associated software applications.
• Help Desk Support – 2nd tier support for desktop hardware and software including Microsoft Office
products.
• Assistant DBA – assist with database installation, configuration, backups and refreshes, and client
software connectivity.
• Assistant UNIX administrator – assist with UNIX and SUN server administration. Start and stop system
processes. Monitor disk space, system loads and server performance.
• Web manager – install, configure, and maintain multiple web servers including Apache, IIS, WebLogic,
OAS and WebSphere.
• Technical writer – create white papers, configuration manuals, and operational procedures for PeopleSoft
and Oracle environments.
Systems Administrator
Provided system and network administration for 3 automotive wire manufacturing plants located in north
Alabama. Primary duties and accomplishments included:
• AS400 System Operator.
• Sole IT support person for hardware/software on plant floor and within the office environments.
• Developed workflow documents to identify plant floor/shipping business processes and reduce
redundancies.
• Configured and maintained telecommunication system.
• Provided user training for Microsoft Office products.
o Remove AS400 system and install Windows-based server network.
o Remove token-ring cabling system and install Cat-5 network cable in all plants.
Small and Mid-Range Systems Service Technician

Customer Service Representative providing hardware repair and support for PCs, printers, Sys36s, AS400s,
RISC systems and satellite systems within a geographical territory. Accomplishments included:
• Team leader of north Alabama IBM Service technician team.
• Conducted safety reviews, mentoring and coaching sessions with team members.
• Maintained warehouse inventory and coordinated service schedules.
Responsible for customer satisfaction and revenue growth within the geographical area.
PAGE FOUR
Technical Writer
• Assisted with development of several U.S. Navy technical manuals.
• Awarded primary writer responsibility for confidential radar upgrade manual.
• Selected by government officials to debut a newly developed technical manual collection to U.S. Navy
officials.
• Proposal writer.
Radar Technician (FTG1) E-6
COMPUTER EXPERIENCE
Software: PeopleSoft; PeopleTools; Oracle Transportation Management (OTM); WebLogic; WebSphere; MS
Office Suite; Cobol; PowerShell; Service Now; Information Technology Infrastructure Library (ITIL);
SharePoint; WordPress; Salesforce
OS Platforms: Windows; AIX; UNIX; Solaris; Exadata
Databases: Oracle; SQL Server; My SQL
Hardware and Technology Platforms: Servers, Desktops, Laptops, Networks, Printers, Point-of-Sale
equipment, Cabling, Data Centers, Call Centers, Service Centers
CERTIFICATIONS
Technical Communication Professional - current
Salesforce Administration Certification – in progress
Project Management Professional (PMP) – current
ITIL – Foundations v4 - current
MCSE – Networking, System Administration – expired

Tech Writer Resume

Uploaded by

Copyright:

Available Formats

Tech Writer Resume

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Tech Writer Resume

Uploaded by

Copyright:

Available Formats

DON USSERY

PROJECT MANAGEMENT PROFESSIONAL

Systems Administration/NOC Manager

PeopleSoft System Administrator

Small and Mid-Range Systems Service Technician

Radar Technician (FTG1) E-6

You might also like

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.