EMC® NetWorker®

Module For Microsoft Exchange Server

Release 5.0

Release Notes
P/N 300-003-623
REV A05

April 8, 2008

These release notes contain supplemental information about

EMC® NetWorker® Module for Microsoft Exchange Server, release 5.0
and service packs or fixes. Topics include:
◆ Product description .............................................................................. 2
◆ New features and changes .................................................................. 2
◆ Fixed problems ..................................................................................... 3
◆ Environment and system requirements ............................................ 7
◆ Known problems and limitations .................................................... 10
◆ Technical notes .................................................................................... 20
◆ Documentation ................................................................................... 20
◆ Troubleshooting and getting help .................................................... 21

1
Product description

Product description
The EMC NetWorker Module for Microsoft Exchange Server
provides services that enable the NetWorker software to back up and
recover Microsoft Exchange Server objects, while the Exchange server
is online. The NetWorker Module integrates this capability into the
centralized data protection solution NetWorker software provides for
distributed, heterogeneous enterprise networks.

Note: Please review “Fixed problems” on page 3 the for the list of Quick Fixes
for this release.

New features and changes

This NetWorker Module provides the following features:
◆ Support for Exchange Server 2007 and Windows PowerShell
operations.
◆ 256-bit AES encryption for savesets with NetWorker Server 7.3 or
later.
◆ Traditional backup and recovery of the following:
• Entire Information Store (IS).
• Individual or multiple storage groups or databases.

Note: Although it is possible to back up individual databases, it is not

recommended. For more information, see the EMC NetWorker Module
for Microsoft Exchange Server Administration Guide.

• Browse and recover individual items in a private mailbox

found in the Recovery Storage Group (RSG). Items can be
restored into mailboxes on the production server.
• All or individual items in private mailboxes, such as email
messages, tasks, contacts, and calendar items.
• Public folders.
• Individual items in public folders.
• Key Management Server (KMS).
• Site Replication Service (SRS).

2 EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0
 Fixed problems

◆ Snapshot backup of the following:

• Entire IS.
• Individual or multiple storage groups.
◆ Snapshot recovery of the following:
• Entire IS.
• Individual or multiple storage groups or databases.
◆ NetWorker User for Exchange Server program, a graphical user
interface for performing manual backup and recovery operations.
◆ Command line support for performing traditional backup and
recovery operations from the command prompt.
◆ Disaster recovery for all Microsoft Exchange Server data.
◆ Automatic mount and unmount of Exchange databases.
◆ Microsoft Cluster Server (MSCS) support for performing backup
and recovery operations in a clustered virtual server
configuration.
◆ Windows Performance Monitor support, including performance
counters for concurrent backup and recovery operations.
◆ Microsoft System Management Server (SMS) support, for
performing automated installation of this NetWorker Module on
a large number of Exchange server host computers.

Fixed problems
The following problems were fixed in the NetWorker Module for
Microsoft Exchange Server release 5.0 and release updates. The latest
software and fixes are available on Powerlink at Support > Software
Downloads and Licensing > Downloads J-O / NetWorker Module >
NetWorker Module for Microsoft Exchange Server.

Fixed in NME 5.0 These items were fixed in the 5.0.0.479_QuickFix release:
Build 479 QuickFix:
Security fix for RPC vulnerability (LGTsc14258)
Installing this QuickFix resolves a previously discovered RPC
security vulnerability.

EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0 3
Fixed problems

Table 1 on page 4 provides a list of other bug fixes included in this

QuickFix.

Table 1 Fixed problems in NME 5.0 QuickFix

Number Description

LGTsc08225 Point on time recovery of NME mail box incremental backup

recovering wrong data.

LGTsc11090 NetWorker Module for Exchange Server cannot backup

Exchange 2007 Public Folders to a NetWorker 7.4.1 server.

LGTsc11149 Nsrxchsv.exe causes Dr. Watson during incremental backup

of MSEXCH:IS if no corresponding full backup has been
taken.

LGTsc13395 Configuration wizard creates incorrect backup command for

Private Mailbox.

Fixed in QuickFix 5.0 The following was fixed in the build 5.0.0.476_QuickFix release:
Build 476
Configuration Wizard creates an incorrect backup command
for Private mailboxes (LGTsc13395)
When using the NetWorker Management Console wizard to create a
client for scheduled backup of a Private mailbox, for an Exchange
Server 2007 SP1 server, the backup command inserted was
nsrxchsv.exe instead of nsrxchmbsv.exe. This was discovered during
the certification test for NetWorker Module for Exchange 5.0 with
Exchange 2007 SP1.

Fixed in the 5.0 The following issues were fixed with the NetWorker Module release
release 5.0:

NetWorker Module for Exchange Administration Guide text is

confusing in regards to PowerSnap operations (LGTsc00367)
The following text was misleading in the Administration Guide,
release 4.1, chapter 1:
"Once you have installed and configured the appropriate PowerSnap
Module for the Exchange server’s primary storage subsystem, you
can perform snapshot backup and recovery operations, in addition to
using the NetWorker Module’s traditional backup and recovery
capabilities."

4 EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0
 Fixed problems

The text was missing a reference to the "Database Backup Levels"

section, which explained that traditional incremental/differential
backups will be promoted to full/copy if PowerSnap is installed.
This is because transaction logs are deleted with full backups
(whether PowerSnap or traditional). When trying to recover with
incremental/differentials involved, it is possible to have missing
transaction logs.
The text has been updated on page 14 of the EMC NetWorker Module
for Microsoft Exchange Server Administration Guide and a cross
reference was added.

Mailbox store restore fails if not included in the last backup

(LGTpa83541)
A problem existed when a Storage Group contained more than one
mailbox database and backups were performed on different groups
of databases. If a full backup of all storage groups/databases was
performed and then another full backup was performed for only one
of the mailbox databases, the restore of the mailbox databases that
were not backed up in the last backup fails.
This problem was fixed and released as a QuickFix (4.1 Build 395) for
NetWorker Module for Exchange Server and has been incorporated
into the 5.0 release.

Impersonation messages in daemon.log during NME backup

(LGTpa86375)
Impersonation authentication messages were listed in NetWorker
Server daemon.log during manual or scheduled backups of Exchange
data when the backup was performed with "strong authentication"
(nsrauth). The messages were misleading and the client
configuration was acceptable.
This problem was fixed and released as a QuickFix (4.1 Build 395) for
NetWorker Module for Exchange Server and has been incorporated
into the 5.0 release.

NetWorker Module for Exchange Server save (nsrxchsv.exe)

process consumes increasing memory (LGTpa87025)
The Exchange Module process nsrxchsv.exe consumed an increasing
amount of memory on systems that can see the backup process stop
once all the physical memory on the system is consumed. Public
Folder backups were affected.

EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0 5
Fixed problems

This problem was fixed and released as a QuickFix (4.1 Build 473) for
NetWorker Module for Exchange Server and has been incorporated
into the 5.0 release.
It is recommended that backups involving large Public Folders with
should include a periodic review and removal of the
nsr\applogs\nsrxchsv.log on the client machine. The nsrxchsv.exe
program logs information as each folder is processed and the log file
can become large.

NetWorker Module for Exchange Server recover of a PowerSnap

saveset saved to tape fails (LGTpa88343)
If the physical pathnames to one of the Exchange databases has a
different case than the one defined on the Exchange Server, the
backups were successful but recovers would fail.
This problem is fixed in this release.

6 EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0
 Environment and system requirements

Environment and system requirements

The following are requirements for the NetWorker Module for
Microsoft Exchange Server. Make sure that the following
requirements are met before installing the module.
This section specifies the requirements for:
◆ Microsoft Windows
◆ Microsoft Exchange Server
◆ Traditional and Snapshot backup and recovery operations
◆ NetWorker PowerSnap Module
◆ NetWorker client and server software requirements for this
NetWorker Module
◆ NetWorker Configuration Wizard

Note: To enable the NetWorker Configuration Wizard to configure scheduled

backups of the NetWorker Module client, install the required configuration
wizard libraries. For more information, see the EMC NetWorker Module for
Microsoft Exchange Server Installation Guide.

Supported versions This NetWorker Module supports all language versions of the
of Microsoft editions of Microsoft Windows and Microsoft Exchange Server listed
Windows and in Table 1, “Supported operating systems, Microsoft Exchange
Microsoft Exchange Servers, and backup and recovery operations.”
servers This release of the NetWorker Module does not support Microsoft
Exchange Server 5.x.

EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0 7
Environment and system requirements

Table 1 Supported operating systems, Microsoft Exchange Servers, and

backup and recovery operations

Microsoft Microsoft Microsoft Traditional Snapshot

Microsoft Windows Exchange Exchange Exchange Backup and Backup and
Version 2000 Server Server 2003 Server 2007 Recovery Recovery

Windows 2000 Server x x x x

Windows 2000 x x x x
Advanced Server

Windows 2000 x x x x
Datacenter

Windows Server 2003 x x x

Standard (32-bit)

Windows Server 2003 x x x

Enterprise (32-bit)

Windows Server 2003 x x x

Datacenter (32-bit)

Windows Server 2003 x x

Standard (x64)

Windows Server 2003 x x

Enterprise (x64)

Windows Server 2003 x x

Datacenter (x64)

Note: The NetWorker Module for Exchange Server does not support use of
nondefault database filename extensions. By default, Exchange database
filenames end with .edb and .stm extensions. This NetWorker Module cannot
back up or recover Exchange database filenames that do not end with these
standard extensions.

Microsoft Exchange Access to Exchange messaging stores utilized by NetWorker Module

Server MAPI client for Exchange mailbox backups requires the Messaging API (MAPI)
and Collaboration and Collaboration Data Objects (CDO). The MAPI client libraries and
Data Objects CDO are not included with Exchange Server 2007.
support This package can be downloaded from Microsoft. For information on
downloading and installing this package, search for "Microsoft

8 EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0
 Environment and system requirements

Exchange Server MAPI Client and Collaboration Data Objects" on the

Microsoft Download Center web site.

Recovery Storage The NetWorker Module for Exchange Server supports browse and
Group support recovery of individual items from the Recovery Storage Group (RSG)
database in Exchange Server 2003. In order to enable this support in
NetWorker Module for Exchange Server, you must apply the
Microsoft Exchange Server 2003 hotfix described in KB908072. For
more information on installing and using this hotfix, search for
KB908072 on the Microsoft Help and Support web site.
When you open NetWorker Module for Exchange Server, it checks for
this hotfix. If the hotfix is not detected, the RSG features in
NetWorker Module for Exchange Server are unavailable.
Support for restore from RSG is not available for Exchange Server
2007 at this time.

Traditional and Table 1, “Supported operating systems, Microsoft Exchange Servers,

snapshot operations and backup and recovery operations” specifies the Microsoft
requirements Windows and Exchange Server version requirements for this
NetWorker Module’s traditional and snapshot backup and recovery
operations.

Note: Snapshot backup support (not recovery) requires a supported,

snapshot-capable, primary storage subsystem. For more information, refer to
the NetWorker Compatibility Guides, available at www.EMC.com.

NetWorker NetWorker PowerSnap Module software is required only if the

PowerSnap Module NetWorker Module for Exchange Server is to perform snapshot
backup and recovery operations. The following list describes
PowerSnap Module software requirements:
◆ The Exchange server host must have the appropriate PowerSnap
Module installed.
◆ If a computer other than the Exchange server host is configured
as the PowerSnap data mover (proxy client), the data mover host
must have the following software installed:
• NetWorker software release 7.1 or later
• The appropriate PowerSnap Module

EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0 9
Known problems and limitations

• Either a full Microsoft Exchange Server software installation,

or an installation of the Microsoft Exchange System
Management Tools
For instructions on installing PowerSnap Module software, and more
information about configuring a PowerSnap data mover, refer to the
appropriate NetWorker PowerSnap Module Installation and
Administration Guide.

NetWorker software The NetWorker client software must be installed on the Exchange
server host computer. For more information about the installation
requirements, refer to the NetWorker Installation Guide.
The NetWorker software requirements for this NetWorker Module
are as follows:
◆ NetWorker client and server software release 6.0 or later for
traditional backups of Exchange data
◆ NetWorker client and server software release 7.1 or later for
snapshot backup and recovery of Exchange data
This NetWorker Module can connect to and interact with a
NetWorker server that is running on any supported operating system.
For more information about the installation requirements, refer to the
appropriate NetWorker Installation Guide.

Note: The NetWorker 7.4 Software Distribution feature is not supported for
this version of the NetWorker Module.

Known problems and limitations

The following sections describe known problems with the NetWorker
Module for Exchange Server software:
◆ “Issues originating in Microsoft products” on page 11
◆ “NetWorker software issues” on page 13
◆ “NetWorker Module for Exchange Server issues” on page 16

10 EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0
 Known problems and limitations

Issues originating in This section addresses issues that originate in Microsoft products.
Microsoft products
Display of non-ASCII characters
Non-ASCII characters in a backup or restore log file (nsrxchsv.log or
nsrxchrc.log) may not be displayed correctly in a command prompt
window.
This is a limitation of the Windows command prompt. To work
around this limitation, view the log file in a text editor such as
Notepad.

The From field is empty in recovered Public Folder tree item

When you open a recovered public folder tree item, no value appears
in the From field of the item header.

Backup may fail when Exchange Server and SQL Server are on
the same host
A backup may fail with an error message stating that a bookmark is
invalid if both of the following conditions exist:
◆ Microsoft Exchange Server and Microsoft SQL Server are
installed on the same computer.
◆ A command-line backup includes MSEXCH:PF as a save set, or
the public folder trees in the NetWorker User for Exchange Server
program are browsed before starting a backup.
To work around this problem, download the latest version of
Microsoft Data Access Components (MDAC) from the Microsoft web
site. For more information, refer to Microsoft Knowledge Base article
273791, XADM: MDAC 2.6 Breaks ADO MoveNext() Function with
Exchange 2000.

Restore directory not found after failover

This is an issue only with Microsoft Exchange 2000 Server. If a backup
or restore operation is in progress when a failover occurs in a cluster,
the NetWorker Module software detects that the Information Store is
offline and terminates the operation. Restart the backup or restore
operation when the failover is completed.
When the virtual server fails over from one physical node to another,
the shared disk resource may disappear from the cluster. When the
NetWorker Module tries to recover storage groups, databases, or
mailboxes, an error message appears that indicates the restore
directory cannot be found, and the restore operation fails.

EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0 11
Known problems and limitations

For more information, contact Microsoft technical support, or refer to

the Microsoft documentation.

Exchange Server 2007 does not remove log files after a

database recovery
When an Exchange Server 2007 database is recovered with the option
Restore logs to a specific folder set, the log files are not removed
after the recovery is complete.
Distribution lists in Public Folders cannot be saved
Microsoft’s ExOLEDB implementation does not enable the
NetWorker Module for Exchange Server to save distribution lists
within Public Folders. If a distribution list exists in a Public Folder, a
back up of that folder will complete successfully and the following
warning is listed in the log:
Cannot save Distribution List in Public Folder --
skipping.

Recover cannot complete if eseutil cannot find all files

Recover without Exchange replay logs will fail during eseutil unless
CatalogData and restore directories are present in the storage group.
Exchange Server needs all files to complete replay.

Backup and recover requires a Public Folder database for

Exchange Server 2007
At least one public folder database is required to perform mailbox
backups and recovers on Exchange 2007. This is a requirement when
using MAPI to access Exchange 2007 mailboxes.

Error Message for backing up empty Public Folders is not

meaningful
If you perform a backup from the NetWorker Module and select the
"Select Public Folders" checkbox when no Public Folders are
available, the following error is displayed:
Error status received: Element not found. See the Event
Log for additional details.

The message should state that no Public Folders were found.

12 EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0
 Known problems and limitations

NetWorker software This section addresses issues that originate with the NetWorker
issues software.
Character sets must match
When backing up or recovering a mailbox folder, the character set
used to name the folder must match the character set used by the
system performing the backup or recovery operation, or the
operation will fail.
To back up or recover a folder that uses a character set that is different
than the system performing the operation, you must back up or
recover the entire mailbox that contains the folder.

Relocating the NetWorker software installation

Avoid changing the NetWorker installation location. When it is
appropriate to do so, refer to the instructions provided in the
appropriate EMC NetWorker Installation Guide.

Note: If you relocate the NetWorker installation on a computer with the

NetWorker Module for Microsoft Exchange Server installed, you must
uninstall and reinstall the NetWorker Module software. For details about the
NetWorker installation location, and instructions on uninstalling and
reinstalling this NetWorker Module, refer to the EMC NetWorker Module for
Microsoft Exchange Server Installation Guide.

Cannot back up an item path that exceeds 219 characters

An error occurs if you attempt to back up an item with a pathname
that is longer than 219 characters. This is due to a limitation in the
NetWorker client index. To avoid this problem, move the item to
another folder so the resulting pathname is less than 219 characters.

Backup may fail when NetWorker client is a virtual service

When NetWorker server is used with the NetWorker Module to back
up a Microsoft Exchange virtual server, the backup may fail if both of
the following conditions exist:
◆ The method of backup is a savegrp command, a scheduled
backup, or a manual backup of a savegroup.
◆ The client is a virtual service (for example, Microsoft Exchange
Server virtual server) rather than a physical cluster node. (A
savefs command is executed on all savegroup clients when a
savegroup is started. The savefs command attempts to verify the

EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0 13
Known problems and limitations

existence of the save sets defined in the savegroup Client

resource. The savefs command may fail if the client is a virtual
service.)
Either of the following events would indicate that the backup did not
succeed:
◆ The following error message appears:
MSEXCH: 1 retry attempted MSEXCH: nsrexec: authtype
nsrexec

◆ A savefs application exception is generated.

To avoid this problem, configure a NetWorker Client resource for
each physical node and each virtual server. Also verify that the
Aliases attribute of the Client resource contains all known aliases for
the client.

NetWorker software may inaccurately report successful

backups
NetWorker software may inaccurately report successful backups of
Exchange data if the NetWorker Module software is operating in a
Microsoft cluster environment and both of the following conditions
exist:
◆ The save set name in the NetWorker Client resource is not a
pathname (for example, the save set name is
MSEXCH:IS/storage_group, as opposed to D:\).
◆ The backup is a scheduled backup, or is started by using the
savegrp command at the command prompt.
Check for inaccurate reporting
To check for this problem, enter the following command at the
command prompt on the NetWorker server:
savegrp -pv -c NetWorker_client_name group_name
If the expected scheduled backups and index do not appear, use the
following workaround.
Work around inaccurate reporting
On each NetWorker server and client node in the cluster, create a file
named pathownerignore in <NetWorker_install_path>\bin (the
directory where the NetWorker savefs executable is installed).

14 EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0
 Known problems and limitations

Verify a successful backup

After implementing the workaround, verify that the size of the
backed-up save sets is appropriate for the actual size of the database.
To check the size of the save sets, use any of the following methods:
◆ Enter the savegrp command:
savegrp -vvv
◆ Enter the mminfo command:
mminfo -av -c NetWorker_client_name
◆ Check the Volumes window in the NetWorker Management
Console interface.
For information about using the savegrp or mminfo command, refer
to the EMC NetWorker Command Reference Guide. For information
about using the NetWorker Management Console, refer to the EMC
NetWorker Administration Guide.

NetWorker client file index size requires management

Depending on the number of items being backed up, and the length
of the browse policy, the NetWorker client file index can grow very
large. It is important to monitor disk space on the NetWorker server
to ensure sufficient space for client file index growth. If the index
grows beyond the capacity of the available space, backups fail.
Backing up one million items increases the index size by
approximately half a gigabyte each time a backup is performed.

Note: Performing item-level backups of mailboxes and public folders can

significantly increase the size of the client file index.

For more information about managing the index size, refer to the
NetWorker Administration Guide.

Scheduled backups abort unexpectedly

If the NetWorker server disk that contains the client file index
becomes full, scheduled backups fail. If this occurs, a message
indicating insufficient disk space is written to
<NetWorker_install_path>\logs\daemon.log. To solve this problem,
delete unneeded files to free up disk space, or reduce the browse
policy for the affected NetWorker clients.

Time required for browsing increases with large client index

The time the NetWorker User for Exchange Server program takes to
browse backed up Exchange data increases as the size of the client file

EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0 15
Known problems and limitations

index increases. When browsing a very large index, the application

may appear to hang for several minutes. An hourglass icon appears
on the screen while the index is retrieved from the NetWorker server.
To reduce the time required for browsing, select a shorter interval for
the Client resource browse policy. For more information about
browse policies, refer to the EMC NetWorker Administration Guide.

Relocating the client file index

It may become necessary to move the client file index to a disk with
adequate space. For instructions, refer to the EMC NetWorker
Administrator's Guide.
Expired snapshots may appear in the recover window
(LGTpa58949)
The Recover Window in the NetWorker User for Exchange Server
program might contain entries for expired snapshot backups, which
are not actually available for recovery.

Note: This problem pertains to recovery of PowerSnap backups only (not

traditional NetWorker Module for Microsoft Exchange Server backups).

A hot fix for this issue is available from Support Services at

www.EMC.com.

The NetWorker 7.4 Software Distribution feature is not supported

with this release of the NetWorker Module for Microsoft
Exchange Server (LGTsc06281)

NetWorker Module The issues addressed in this section originate in the NetWorker
for Exchange Server Module software.
issues
Cannot use NetWorker Configuration Wizard to configure
database backups when services are not running
(LGTpa70215)
When using the NetWorker Configuration Wizard to configure a
NetWorker Module database backup, the Information Store service
(MSExchangeIS) must be running. If it is not running, Exchange
Server databases will not appear in the list of items available for
backup on the "Select the Applications and/or Database Objects"
page of the configuration wizard.
Similarly, when using the NetWorker Configuration Wizard to
configure a NetWorker Module Site Replication Server (SRS) or Key

16 EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0
 Known problems and limitations

Management Server (KMS) database backup, the SRS or KMS service

must be running. If it is not running, SRS or KMS databases will not
appear in the list of items available for backup on the "Select the
Applications and/or Database Objects" page of the configuration
wizard.

Volumes that contain only log files do not appear in the list of
volumes required for recovery (LGTpa68964)
When using the Required Volumes option in the NetWorker User
program to view volumes of database backups required for recovery,
if any required volumes contain only transaction log files, those
volumes will not appear in the list.
For more information and a workaround, contact EMC Technical
Support.

Mailboxes are not backed up when a mailbox store Is offline

(LGTpa68257)
If a mailbox store is offline and a backup operation is performed, the
mailboxes in the store will not be backed up, nor will they appear in
the NetWorker User for Exchange Server program.
To resolve this issue, ensure that the mailbox store is online before
starting a mailbox backup operation.
Cannot select multiple storage groups for concurrent recovery
If more than one storage group is selected for recovery, the first
storage group is unmounted, restored, and remounted. Then, the next
storage group is unmounted, restored, and remounted. This process
repeats for each storage group that was selected for recovery.
If the data for both storage groups resides on different tapes, or
different servers, then a workaround for this issue is to perform
recovery operations in separate instances of the NetWorker User for
Exchange Server program. For example, to recover two storage
groups at the same time, run the NetWorker User for Exchange
Server program and perform a recovery operation on the first storage
group. While the recovery is in progress, run another instance of the
NetWorker User for Exchange Server program and perform a
recovery operation on the second storage group.
Command buffer limit can cause incomplete backup
The NetWorker User for Exchange Server program may not be able to
process a large number of mailboxes in a single backup operation.
The actual number that can be processed depends on the length of the

EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0 17
Known problems and limitations

mailbox names. Exceeding this limit produces the following message

in the Backup Status window:
Unable to add mailbox_name and later items to the command buffer.
Backup will proceed with items prior to mailbox_name.
As a short-term workaround for this problem, run another backup and
mark the mailboxes that were skipped.
As a long-term workaround, create multiple save sets for mailbox
backups and put several mailboxes in each save set.

No alert issued if NetWorker server is not responding to backup

request
The NetWorker Module does not generate an error message if the
NetWorker server software does not respond to a backup request
initiated from the NetWorker User for Exchange Server program.
If there is no response to a backup request, ensure that all necessary
resources are online, available, and ready. For example, ensure that:
◆ The NetWorker server is online and is not busy processing
another backup or restore request.
◆ A writable media volume is in the appropriate storage device.

Cannot back up SRS or KMS if corresponding service is not

started
If SRS or KMS is installed, the corresponding service must be running
before the NetWorker Module can back up SRS or KMS objects. In
addition, the NetWorker Module software will not log any errors if
the services are not running.
If the SRS or KMS service is not running, the NetWorker User for
Exchange Server program does not contain the corresponding objects
in the Backup window.
To back up SRS or KMS data, ensure that the appropriate service is
started before opening the Backup Window in the NetWorker User
for Exchange Server program.

Directed recovery fails if source and target virtual servers are

on different nodes
In a cluster, a directed recovery request from the NetWorker User for
Exchange program may fail if the source and target virtual servers are
on different cluster nodes.
To work around this limitation, perform the directed recovery from
the command prompt by using the -a option. For example, to initiate

18 EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0
 Known problems and limitations

a manual directed recovery of the Information Store, enter the

following command on any node of the Microsoft cluster:
nsrxchrc -s <NetWorker_server_name> -a
<target_virtual_server_name> -c <source_client_physical_name>
MSEXCH:IS

Information missing from the Header field of individual items

after backup and recovery
Items in the Internet Newsgroups folder display a header that
contains a Keywords field in which users can enter a value. After
backup and recovery, the value may not appear in this field.

Cannot recover data for mailbox (LGTpa94807)

For scheduled operations, the mminfo saveset specification is
dependent on a user specified entry (MSEXCH:MB vs
MSEXCH:MB/). This NetWorker Module release does not support
the use of the trailing slash.
All scheduled backups must use saveset specifications without the
trailing slash to be compatible with this NetWorker Module’s
interface operations.

Cannot browse mailboxes on Exchange 2007 clusters

(LGTpa94867)
The NetWorker Module for Exchange Server interface is 64-bit. The
ability to browse mailboxes uses MAPI, which is only available in
32-bit. The service used by the Module interface to browse mailboxes
needs to have cluster admin privileges in a clustered Exchange 2007
server and currently is run only under the local system account. The
following are affected by this limitation:
◆ Browsing mailboxes for backup on an Exchange 2007 cluster
cannot be performed with this NetWorker Module interface.
◆ Browsing mailboxes for backup on a non-clustered Exchange
servers is not affected.
The following are workarounds to this issue:
◆ Performing a mailbox backup through the command line is
supported with cluster admin privileges.
Create an Active Directory group alias and add the local, domain,
and cluster admin privileges. Then add the alias to the remote
user and log on locally.

EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0 19
Technical notes

◆ Performing a mailbox backup from the NetWorker server

(through the Management Console) is supported. The remote
user must have cluster admin privileges.
Browsing mailboxes for recovery with the NetWorker Module
interface can be performed. Mailbox recovery is not affected.

Technical notes
There are no technical notes to report for this release. All installation,
configuration, and product information is provided in the EMC
NetWorker Module documentation.

Documentation
The following sources provide additional information specific to this
NetWorker Module:
◆ EMC NetWorker Module for Microsoft Exchange Server
Administration Guide
◆ EMC NetWorker Module for Microsoft Exchange Server Installation
Guide
◆ NetWorker User for Exchange Server Online Help
These sources—specific to the NetWorker server version—are also
available:
◆ EMC NetWorker Administration Guide
◆ EMC NetWorker Installation Guide
◆ EMC NetWorker Release Supplement
◆ NetWorker Administrator Online Help
Other documentation sources that provide helpful information
include:
◆ EMC NetWorker Command Reference Guide
◆ EMC NetWorker Error Message Guide
◆ EMC NetWorker Disaster Recovery Guide
◆ EMC PowerSnap Module Installation and Administration Guide (for
the appropriate PowerSnap Module)
◆ Microsoft Exchange Server documentation

20 EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0
 Troubleshooting and getting help

Troubleshooting and getting help

EMC support, product, and licensing information can be obtained as
follows.
For information about software patches, technical documentation,
support programs, sales, and licensing, go to:
http://softwaresupport.EMC.com

EMC NetWorker Module for Microsoft Exchange Server Release Notes Release 5.0 21