Communication LESSON 3 LAB MAN
Communication LESSON 3 LAB MAN
The Situation:
Distance
Understanding occurs only in the mind of the receiver.
Speed
Attitude
They are responsible for completing the communication process. Different cultures
What part of the communication process has the sender translating the The Receiver:
message into symbols or language?
Could be known or unknown
A.Message, B. Encoding, C. Decoding, D. Feedback Sender must imagine being the receiver
The correct answer is “B” – encoding. Nature of Content:
Must be clear and understandable
Unacceptable content should be avoided
respond in ways that retard effective
communication
The Role of Perception in Communication
(One example of defensive listening is to hear a
• Perception general statement and to personalize it.
– process through which people select, When a friend says, "I'm not a big fan of people
who are fake," a defensive listener may infer that
organize, and interpret sensory input to
the friend is indirectly calling the defensive listener
give meaning and order to the world fake.
around them Personalizing impersonal statements is a very
• Biases common form of defensive listening.)
– systematic tendencies to use information Language – even within a language words can
about others in ways that can result in mean different things to different people.
inaccurate perceptions Barriers to Effective Communication
– Bias means that a person prefers an idea
and possibly does not give equal chance to –
Messages that are unclear, incomplete,
a different idea. “Pagkiling” difficult to understand
• Stereotypes – Messages sent over the an inappropriate
medium
- often inaccurate beliefs about the – Messages with no provision for feedback
characteristics of particular groups of – Messages that are received but ignored
people – Messages that are misunderstood
- can interfere with the encoding and – Messages delivered through automated
decoding of messages systems that lack the human element
Ang stereotyping ay ang pagtukoy ng tao ayon sa Effective communication
panlabas na anyo nito madalas ito ginagamit
panghusga ng mga tao katulad ng: nakasalamin-ay • Need to look out for barriers and ways to
matalino ... overcome them.
The Dangers of Ineffective Communication
– catch and put right early,
• When managers and other members of an
organization are ineffective communicators, – if not can lead to one or more people
organizational performance suffers and any feeling alienated and thus a failure to
competitive advantage the organization might communicate.
have is likely to be lost When using electronic methods of
Barriers that hinder effective communication communication use careful, thoughtful planning.
Using selective perception, people tend to Take the opportunity to convey something of
overlook or forget information that help or value to the receiver
contradicts their beliefs or expectations.)
Follow-up your communication
Defensiveness – when individuals interpret
Be sure your actions support your
another’s message as threatening, they often
communication
Seek not only to be understood but to – Telephone conversations are information
understand – be a good listener rich with tone of voice, sender’s emphasis,
and quick feedback, but provide no visual
nonverbal cues.
What is the amount of information that a communication
• Personally Addressed Written Communication
medium can carry? A. Channel capacity, B. Information
richness, C. Bandwidth, D. Message capacity –
Has a lower richness than the verbal forms
The correct answer is “B” – of communication, but still is directed at a
Information Richness given person.
• The amount of information that a – Personal addressing helps ensure receiver
communication medium can carry actually reads the message—personal
• The extent to which the medium enables the letters and e-mail are common forms.
sender and receiver to reach a common – Does not provide instant feedback to the
understanding sender although sender may get feedback
Information Richness and Communication Media later.
– Excellent media for complex messages
• Managers and their subordinates can become requesting follow-up actions by receiver.
effective communicators by: E-Mail Dos and Don’ts
– Selecting an appropriate medium for each
message—there is no one “best” medium. • E-mail allows telecommuting employees to work
– Considering information richness from home and keep in contact.
• A medium with high richness can • The use of e-mail is growing rapidly and e-mail
carry much more information to aid etiquette is expected:
understanding.
– Typing messages in all CAPITALS is seen
as “screaming” at the receiver.
– Punctuate your messages for easy
reading and don’t ramble on.
– Pay attention to spelling and treat the
message like a written letter.
Communication Media
• Impersonal Written Communication
–Has the lowest information richness.
Communication Media –Good for messages to many receivers
• Face-to-Face where little or feedback is expected
(e.g., newsletters, reports)
– Has highest information richness. • Many managers do not have time to read all
– Can take advantage of verbal and the electronic work-related information
nonverbal signals. available to them
– Provides for instant feedback.
– Management by wandering around takes • Problem with information overload is the
advantage of this with informal talks to potential for important information to be
workers. ignored or overlooked
– Video conferences provide much of this • Can result in lost productivity
richness and reduce travel costs and
meeting times. Communication Networks
• Spoken Communication Electronically
• Communication Networks
Transmitted
– Has the second highest information
richness.
– The pathways along which information
flows in groups and teams and throughout
the organization.
Formal and Informal Communication Networks in an
Organization
• Type of communication network depends on:
– The nature of the group’s tasks
– The extent to which group members need
to communicate with each other to
achieve group goals.
Communication Networks in Groups and Teams
Type of Network
Wheel Network Information flows to and from one central
member.