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Quiz 2

Planning is an ongoing process that involves defining goals and objectives, developing strategies to achieve them, and measuring performance. It allows organizations to coordinate efforts, prepare for change, and establish standards. Strategic planning focuses on broad, long-term issues and is done by top management. Tactical planning has a narrower scope and shorter time frame. The planning process involves assessing the current situation, determining goals and objectives, developing strategies, implementing plans, and monitoring results.

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114 views4 pages

Quiz 2

Planning is an ongoing process that involves defining goals and objectives, developing strategies to achieve them, and measuring performance. It allows organizations to coordinate efforts, prepare for change, and establish standards. Strategic planning focuses on broad, long-term issues and is done by top management. Tactical planning has a narrower scope and shorter time frame. The planning process involves assessing the current situation, determining goals and objectives, developing strategies, implementing plans, and monitoring results.

Uploaded by

Andres Palacios Gonzalez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Which of the following is NOT correct?

Planning is the part of the management process for better decision making in the future.

Planning is evaluated and done just one time

planning is thinking out in advance the sequence of actions to accomplish a proposed course of
action.

.4-4. Which of the following is not a benefit of planning?

a. coordination of effort.

b. preparation for change.

c. development of standards.

d. none of the above (all are benefits).

4-5. The first step in defining the competencies required for each job is to define the mission for
each job. The next step is to:

a. define performance standards for each major outcome.

b. design and deliver appropriate training.

c. describe the major outcomes required to achieve the mission.

d. identify known barriers to achieving the performance standards.4-6. Comprehensive, long


range planning, focusing on broad enduring issues is called:

a. operational planning.

b. strategic planning.

c. niche planning.

d. none of the above.4-7. The strategy of setting low prices to rapidly create a mass market is
called:

a. strategic planning.

b. price penetration strategy.

c. prestige strategy.

d. skimming strategy.4-8. The strategy of setting high prices relative to the competition on the
basis of high quality or an attractive image on the market is called:

a. skimming strategy.

b. price penetration strategy.

c. prestige strategy.
d. niche strategy.4-9. The first step in the planning process is to:

a. determine goals and objectives.

b. allocate resources.

c. establish an action plan.

d. assess current conditions.4-10. Canada Trust's statement "To be the best Personal Financial
Company" is an example of a:

a. goal.

b. objective.

c. mission statement.

d. all of the above.4-11. Which of the following is not a characteristic of a good mission
statement?

a. achievable.

b. motivating at all levels.

c. strategies that are general.

d. long term.4-12. Strategic objectives are set by:

a. middle management.

b. top management.

c. line management.

d. all of the above.4-13. Which of the following objectives would be most difficult to measure?

a. social responsibility.

b. profitability objectives.

c. financial objectives.

d. quality objectives.4-14. A planning process that introduced the concept of planning as a cycle
that forms the basis for continuous improvement is called:

a. time based planning.

b. plan, do, check, act.

c. planning for continuous improvement.

d. none of the above.4-15. Which of the following was not noted by Joseph M. Juran as a negative
outcome resulting from a lack of attention to quality in the planning process?

a. threats to society.
b. costs of poor quality.

c. loss of sales due to competition in quality.

d. loss of sales due to inferior service.

Planning guarantees organizational success.

True

False4-2. Cycle time refers to the length of time required to complete a process.

True

False4-3. Sam Walton stated that Wal-Mart's key to success was "economy of scale."

True

False4-4. According to the text, planning is the key to ensuring an adequate business response to
global competition.

True

False4-5. Strategic planning is usually carried out by top management.

True

False4-6. A niche strategy is only applicable to products and not to organizations that provide
services.

True

False4-7. Operational planning covers a longer period of time than tactical planning.

True

False4-8. A standing plan has a relatively narrow scope and goals and a clear time frame.

True

False4-9. The last two steps in the planning process are implementation and control.

True

False4-10. Goals must be specific.

True

False4-11. According to the text, the terms goal and objectives are interchangeable.

True

False4-12. Measuring performance relative to products, markets and customer service are called
quality objectives.
True

False4-13. A policy is a statement that reflects a plan's basic values and provides guidelines for
selecting actions to achieve objectives.

True

False4-14. According to the text, Proctor & Gamble use the PDCA cycle to manage environmental
quality efforts.

True

False4-15. Planning for continuous improvement is based on the idea that there is a single
ultimate solution that will meet customer demands permanently.

True

False

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