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ANNEX A
Template for evision in the 2019 Citizen's Charter
Page No. Governance Name of Name of Service Proposed Revision/ Level Division/ Enhancement of the Content Office
Certification, Step 3 mentioned "step 5"
SDCB/ 436 SDO Authentication, however there's no step 5 in Records Verification (CAV) the agency action
Processing of CAV is from
school to Regional office. Under Deped Order No. 48,s.2017, only the following cases shall be handled in the division office: - referral from the school of the non-availability of ASR SDCB/ -Results of rating on ALS A&E 433-436 SDO Records Test and PEPT -Schools that ceased operation for whatever causes wherein the learners' school records are required to be surrendered to Deped pursuant to existing regulations under DO 88 s. 2010 dated June 24, 2010 Is the revision due to streamlining or process improvement? (Yes/ No)