Units 1–8 Answer key

Unit 1 2 Do you have a problem with noise in your work

area?
1 □ Never
1 start □ Sometimes
2 do □ Often
3 for □ Always
4 make
5 analyse B Meetings
6 finish 3 How often do you need to book meeting rooms?
7 to □ Once a month
8 orders □ Once a week
9 write □ Every day
10 call
2 4 Does your office have enough meeting rooms?
1 book
2 brief 5 Do you sometimes have problems booking meeting
3 agenda rooms?
4 calculate □ Never
5 presentation □ Sometimes
3 □ Often
1 They are not sales assistants. □ Always
2 He does not call customers in the morning.
3 Our meetings usually finish by 12. 6 Do you have any other problems with the meeting
4 We always process orders in 24 hours. rooms?
5 My manager rarely writes emails to customers.
4 C Other facilities
1 Do you usually have problems booking meeting 7 How many times a week do you eat in the
rooms? company canteen?
2 How do you get to work?
3 How often do you eat in the canteen?
8 How often do you use the company gym?
4 What time / When do you start work every day?
5 Does your office have an area for relaxing? 9 Do you have any other problems with the facilities
5 at the office?
1 meet
2 in/at Unit 2
3 do 1
4 an 1A 2D 3E 4B 5F
5 the 2
6 1 order
1E 2B 3F 4D 5C 2 have
7 3 many
1 Client 4 deliver
2 agenda 5 much
3 planning 3
4 (new) Sales Director 1 many
5 video call 2a
8 3 a lot of
1 Tuesday 4 much
2 factory 5 any
3 Wednesday 4
4 the canteen 1 There aren’t any extra costs
5 1/one/an 2 Are there any stores
9 3 There is some information
Model answer 4 Are there any discounts
In order to make our office better, please complete 5 There isn’t a delivery charge
the survey. 5
A Your office 1 Can
1 Which department do you work in? 2 want

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 Units 1–8 Answer key

3 place 3 didn’t hit

4 provide 4 didn’t go
5 many 5 missed
6 time 5
7 much 1 one
8 Does 2 particular
9 doesn’t 3 met
10 How 4 go well
6 5 had
1 Daily 6 happen
2 53 7 communicate
3 23 G05 8 mistakes
4 white 9 change
5 200 10 make
6 natural 6
7 0/zero 1C 2A 3B 4E 5D
8 free (of charge) 7
9 800 1 8.30 a.m.
10 15th June 2 kitchen
7 3 N12
Model answer 4 desk number
Dear Ms Saunders, 5 Wednesday
Thank you for your email. I’m sorry, but there aren’t 8
any discounts for larger orders. The delivery is free of Model answer
charge for standard delivery. It’s £5.20 for next-day Dear Tony,
delivery. Here is a summary of our department’s performance
We can deliver at weekends. Click here for more last year.
information about our delivery services. We increased our team from five workers to 13. We
You have 30 days to return your online purchases hit all of our sales targets because of the $40,000 we
free of charge. You can go to one of our stores for a spent on advertising and the team’s hard work.
refund, or we can also collect goods from your home Unfortunately, our U.S. sales were not high last year
address free of charge. and we also had some problems with our website.
Please contact us if you any more questions. But, we won customers in the European market for
Regards, the first time, and we built new relationships with
Simon Daniels customers in Asia.
Unit 3 Next year, we hope to introduce some new products.
Overall, it was a great year and I look forward to the
1 new year!
1 opened Best regards,
2 hired Dana Taylor
3 produced
4 expanded Unit 4
5 launched 1
2 1D 2E 3C 4F 5A
1 following 2
2 appreciate 1 arrives
3 employees 2 platform
4 instructions 3 delayed
5 wishes 4 late
3 5 security
1 started 3
2 expanded 1 ’m travelling
3 did you hire 2 Is Stefan going
4 didn’t hire 3 ’s arriving
5 launched 4 ’re not / aren’t staying
4 5 are you meeting
1 built 4
2 won 1 is looking

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 Units 1–8 Answer key

2 ’m/am not visiting 3 How big is the stand going to be?

3 Are you preparing 4 Are there going to be any rest breaks? / Are we
4 ’m/am finalising going to have any rest breaks.
5 ’re not / aren’t working 5 When are we/you going to launch our/your new
5 app?
1 working 4
2 audio 1 Thanks, I’d love to.
3 that 2 Would you like to see our new factory?
4 breaking 3 I would love to see it.
5 connection 4 That would be great.
6 Hang 5 I would like to join you, but I’m busy.
7 call 5
8 screen 1 arrive
9 turning 2 flew
10 adding 3 staying
6 4 At
17 5 like
2 30 6 think
3 platform 7 some
4 Dubai 8 agree
5 passport control 9 too
6 Southampton 10 right
7 terminal 6
83 1E 2A 3B 4C 5F
9 change at Boston 7
10 402 1 25th–26th March
7 2 (about) 20
Model answer 3 25th February
Dear Hannah, 4 11.30 a.m. and 3.00 p.m.
I hope everything is going well in Poland. I’m writing 5 9 a.m.
to give you an update. 8
Peter isn’t working at his desk today. He’s visiting our Model answer
factory in Scotland. Hi Charlie,
The marketing team are finalising the sales figures Thanks for the invitation, It sounds great, but I’m out
for this year, and I’m working with them and of the office on Thursday. Next time!
preparing the price lists for next year. Shannon
There are some problems with the new computer
system. Katya is writing a report about that at the Dear Ms Stevens,
moment. Thank you very much for the invitation to meet the
Best regards, new Director of Sales and Marketing. I would love to
Tom join you for lunch.
Unit 5 I look forward to seeing you there.
Best wishes,
1 Shannon
1 provide
2 launch Unit 6
3 set 1
4 attend 1 pollution
5 meet 2 machines
2 3 recycle
1 take 4 technology
2 tell 5 plastic
3 have 2
4 say 1 sorry
5 give 2 talk
3 3 problem
1 How many people are going to be on the stand? 4 help
2 Are there going to be any freebies? 5 welcome

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 Units 1–8 Answer key

3 2 of the D-Phone 600 is more powerful (than the

1 ’ll/will be Analyn Pro)
2 might have 3 D-Phone 600 is heavier (than the Analyn Pro).
3 ’ll/will work 4 Analyn Pro is more secure (than the D-Phone 600)
4 might not use 5 D-phone 600 is more expensive (than the Analyn
5 won’t / will not be Pro)
4 4
1 is grown 1 the most satisfied
2 visit 2 the friendliest
3 are paid 3 the most knowledgeable
4 are used 4 the highest
5 make 5 the best
5 5
1 How many boxes do you want to order? 1 I’m
2 We’d like 100 large boxes. 2 aim of
3 The price is $4. 3 I’ll explain
4 Can you give us a lower price? 4 first
5 Sorry, but that’s not possible. 5 Then
6 Can you deliver them by Thursday? 6 Finally
7 We can do that. 7 provider
8 Could we pay fifty percent on signature and fifty 8 based
percent on delivery? 9 range
9 I’m afraid I can’t agree to that. 10 offices
10 We’ll pay by bank transfer. 6
6 1 £12,000
1A 2D 3C 4E 5B 2 kitchens
7 3 month
1 569328 4 £300
2 sick / not working 5 cleaning products
3 (early) tomorrow (morning) 7
4 video calls 1 F – they only have an office in one city
5 8 o’clock (in the morning) / 8 a.m. 2T
8 3T
Model answer 4 F – they charge 10% of the first annual salary of
Direct Blooms the candidate
Our flowers are grown in beautiful Ghana. No 5 F – there are no additional fees
dangerous chemicals are used to produce our 8
flowers, and our farmers are guaranteed a minimum Model answer
salary for their work. Dear David,
When they are ready, the flowers are packed into You asked us to compare our services with two other
recycled boxes. They are sold in stores all over the companies, TranStar and Blocker. Here is a
UK, and some are also delivered to the homes of our summary of the results. I’m happy to report that we
customers. have the most reliable service. Our customers said
The environment and ethics are very important to they were very happy with our service reliability.
Direct Blooms. Our suppliers go to the farms once a There is a problem with staff friendliness. TranStar
year and check that our farmers are happy. have the friendliest staff. We were the worst in that
Unit 7 area. However, our staff answer calls the fastest.
We are also good at problem solving. Customers say
1 that we are the best in this area.
1 product I think prices are a problem. Blocker offer the best
2 weight prices and the largest discounts. Our customers said
3 value that our prices were the most expensive.
4 user If you have any questions, please let me know.
5 features Best regards,
2 Ken Ferrer
1F 2E 3B 4A 5C
3 Unit 8
1 Analyn Pro is shorter (than the D-Phone 600). 1

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 Units 1–8 Answer key

1 IT skills analytical skills and I have managed a number of

2 analytical projects.
3 organised As a Project Manager for Danvers, I am responsible
4 team worker for managing a team of eight people. I write reports
5 language skills for the Company Directors.
2 Before that, I worked for HexPharm for five years. I
1 advertisement was a Junior Researcher. I helped design a new IT
2 essential system there.
3 qualification I studied Chemistry at Brunford University and
4 useful graduated in 2009.
5 candidate
3
1 I have never missed a team meeting.
2 Jack has not had any work experience.
3 Has Paolo worked on any IT presentations?
4 Seb has not had much experience with
international projects.
5 Where have you worked in the past?
4
1 studied
2 joined
3 have been
4 have travelled
5 designed
5
1 are your main strengths?
2 you (ever) organised (any) training sessions (for
your team)?
3 you (ever) had (any) problems with difficult people?
4 would you like to / do you want to work for our
company?
5 you have any question for me/us?
6
1 moved into
2 experience
3 IT
4 reputation
5 organisation
7
1T
2 F She has over five years’ experience.
3T
4 F – He hasn’t any experience managing teams.
5T
6 F – He has a degree in marketing.
7T
8T
9T
10 F – He doesn’t have a lot of experience with data.
8
Model answer
Rene Gomez
Chemical Engineer
Oxford, UK
I am a motivated, organised and experienced
Chemical Engineer. I have worked in chemical
engineering for over 10 years. I have excellent

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