Unit 1 Travelling For Work: Coursebook Answer Key

Coursebook answer key
1.2 Events management

Unit 1 Travelling for work 1
1.1 Business travel Students’ own answers
1 2A
Students’ own answers Suggested answers: organised; able to pay
attention to details; good with budgets
2
Students’ own answers 2B
Possible answers
3 No. I’m not organised. I don't like budgets.
a, b, d, e, g Yes. I enjoy paying attention to details.
4 3
1b See Ex 4 key
2c
3a 4
4c The types of events she plans: parties,
5b conferences, corporate hospitality events, not
6a weddings, events for corporate clients, parties for
individual people, grand openings, welcoming new
5 employees
Possible answer Important things to consider: type of event,
Probably. They all speak about it with enthusiasm. schedule, budget, location, theme – an original
idea, entertainment, food, tables and chairs,
6 sound system for speeches and music
1 reservation Important skills for an Events Manager: attention
2 flight to detail, organisation, people skills
3 vehicle
4 ridesharing app 5
5 gate 1 F – She doesn’t help people plan weddings,
6 stay because they’re usually done by people who only
7 lounge plan weddings. She helps people plan parties,
8 location conferences, corporate hospitality events, etc.
9 public transportation 2T
3 F – She talks about budget in the first meeting.
7A 4 F – She once planned an event that had a circus
1c theme.
2a 5T
3e 6T
4b
5d 6
Students’ own answer
7B
1 short-haul 7A
2 landing Sentences 1, 5, 7 and 8 are comparatives.
3 departure Sentences 2, 3, 4 and 6 are superlatives.
4 delayed
5 abroad 7B
1 superlative
8 2 comparative
Students’ own answer 3 irregular
9A & B 8
Students’ own answers 1 the most
2 less difficult
3 harder
Business Partner A2+ Coursebook © Pearson Education 2019 1

4 the worst 1C
5 more Possible answers
6 easier than Home town, music, the place you are in, sports,
7 The best travel and the weather are considered safe topics in
8 The least most countries/cultures. The weather is good starter
as it is something that affects everyone and is an
9 immediate context.
1 the biggest Asking about someone’s family often means you
2 worse than are making assumptions about the other person,
3 easier than e.g. ‘Do you have children?’ It may be interpreted
4 the least expensive as discourteous in some cultures.
5 the cheapest Personal finances and health are generally
6 better than considered as subjects too personal to discuss
7 smaller than with someone you have just met.
8 the best
2
10A 1 trainee at TGC, an HR consultancy
Possible answers 2 It gives advice to companies about recruitment,
The ballroom is the most expensive. company strategy, etc.
The barbecue is the least expensive. 3 They are new recruits and their managers/
The ballroom is the biggest. bosses. It’s a welcome dinner for the new recruits.
The barbecue is bigger than the restaurant. 4 She is stuck in traffic.
The ballroom has the most staff.
The barbecue has the least staff. 3A
The country band is more exciting than the 1 home town, the place they are in (the restaurant)
jazz band. 2 Turkey, Dublin
3
10B a It sometimes takes him hours to get home
Students’ own answer because there is a lot of traffic.
b Los Angeles – the traffic was bad and he missed
11 the time to give his presentation. Bangkok – the
Suggested answer airline lost his luggage.
Metropole Hotel, City Park, Community Centre
The Community Centre is smaller than the park. 3B
The Metropole Hotel is bigger than the Community b
Centre.
The park is worse than the others in bad weather. 4A
The Metropole is the most expensive hotel in town. 1 She’s an American from Boston. She went to
The City Park is the least formal venue. university in Boston. She met Orla at her interview.
The Community Centre is the most boring option. She thinks Orla is a nice person.
2 He’s never been to Boston, but would like to go.
His name is Brazilian, but he’s from Italy. His father
1.3 Communication skills: is Brazilian. He doesn’t know much about working
Small talk at TGC.
3 Azra is originally from Turkey. She was born in
1 Istanbul, but moved to London when she was five.
Students’ own answer She returns regularly to Istanbul to see family. She
loves London and Istanbul, and it is difficult to say
1B which she prefers.
Possible answers 4 Alex knows Turkey a bit. He went to Turkey on
1 in a lift, on a bus/train/plane, in the staff canteen, holiday three years ago.
in a queue, in front of the coffee machine, before
a meeting, during a conference 4B
2 to be polite as they are waiting for a meeting, etc. All four speakers do all the things in the table, so
to learn about the other person students should tick all the boxes.
to develop new contacts, i.e. for business

5 8C
The AAA model is: answer the speaker’s question, Possible answers
add new information and then ask him or her Example 1
another question. Jasmine: Thiago, that’s a Brazilian name, isn’t it?
Thiago: It is. My father’s from Brazil, but I’m
6 Italian. So … Do you know Orla?
Possible answers Jasmine: Yeah, I met her at the interview.
Don’t talk about personal finances, politics or
religion, and don’t be too negative. Example 2
Listen and show interest in the other person Alex: So, I heard you come from Turkey.
and their views. Whereabouts?
Don’t dominate the conversation and if the Azra: Well, I was born in Istanbul, but my parents
other person looks bored, change the subject. moved to London when I was five. We go back
Use the AAA model. there quite often to see family. Do you know
Turkey?
7A
1g Example 3
2a Alex: A little. I went there on holiday about
3d three years ago. Which do you prefer, London
4b or Istanbul?
5f
6h 9
7c Students’ own answer
8e
10A, B, C & D
7B Students’ own answers
1 live
2 David / the company / the food / the project /
Angelina’s Pizzeria / fashion / the town / Prague 1.4 Business skills:
or Barcelona Dealing with problems
3 flight
4 David / Angelina’s Pizzeria / the company / 1
the food / the project / the town / fashion / Prague Students’ own answer
or Barcelona
5 David / Angelina’s Pizzeria / the company / 1B
the town / Prague or Barcelona Possible answers
6 Prague or Barcelona smile at everyone, ask questions, apologise if
7 David / Angelina’s Pizzeria / the company / you forget someone’s name, offer to make coffee,
the town / Prague or Barcelona / the project reflect on the day
8 in Boston
2
7C 1 Go to the induction briefing
Students’ own answer 2 Meet the team
3 Do the health and safety training
8A 4 Set up his email account
1 you from
2 That’s right 3A
3 to university connecting to the company intranet
4 you know it his user name
5 I’d like to his email address
8B 3B
1 Yes. She answers Thiago’s question, adds some 1 intern32
more information (I’m from Boston) and then asks 2 He couldn’t read Sue’s writing and thought his
him a question (Do you know it?). username was Intern82.
2 Yes. He could ask Jasmine another question 3 DAVIS
after … but I’d like to, e.g. Have you ever been 4 5182
to Italy?

4A 2
1 the IT 1 Dear Sir/Madam,
2 connect to the intranet 2 I am writing to ask for
3 log on 3 We are looking
4 use your login details 4 We need
5 logging on 5 We would like to
6 ‘intern32’ 6 would also like
7 a company email address 7 Please can you confirm
8 set up my email account? 8 Could you tell
9 set that up 9 I look forward to
10 finding my extension number 10 Kind regards,
4B 3A
Explaining a problem: Suggested answers
I’m having problems with the IT. 1 Please can/could you confirm / Can/Could you
I can’t connect to the intranet. tell me / Please can/could you let me know how
I don’t know how to log on. big your main conference rooms are?
I need to get company email address. We would also like more information about the
How do I set up my email account? size of your main conference room.
I’m having trouble finding my extension number. 2 Can/Could you tell us / Please can you let me
know which hotels you recommend?
Solving a problem: 3 Please can/could you tell us if you offer other
You need to use your login details facilities?
Can you try logging on again? We would also like more information about other
Try ‘intern32’. facilities you have.
I’ll set that up for you. 4 Please can/could you confirm / Can/Could you
tell me if you are near the city centre?
5A 5 Can/Could you please confirm / Can/Could you let
1 b/c/d me know how many parking spaces are available?
2a
3 b/c 3B
4 b/c Model answer
Dear Sir/Madam,
5B I am writing to ask for information about your hotel
Students’ own answer as I am staying there for three nights next month.
Please could you confirm that my room is a double
6A, B & C room? I also need to have a large desk in the room.
Students’ own answers I would also like to know if meals are included in the
price. Can you also let me know how far the hotel is
from the AXCentre? In addition, could you tell me if
1.5 Writing: Email – Asking there is parking, because I am driving to the hotel?
for information And finally, I would like more information about
other facilities you have. Do you have a swimming
1 pool and gym for your guests?
1 conference facilities I look forward to hearing from you.
2 two large rooms Kind regards,
3 50 people (Name)
4 city centre
5 walk 3C
6 book Students’ own answer
7 five nights
8 desk
9 lunch
10 price

Sports and leisure facilities: tennis courts, golf club,

Unit 2 Business location sports arena/hall, hockey pitch, ice rink, skateboard
park
2.1 Dovetailed in Cambridge
1 8A
Students’ own answer 1 rents
2 access
2 3 facilities
international city ✓ 4 close
5 locate
can work with other companies ✓
6 links
good public services (schools, hospitals, etc.)
can work with the university ✓ 8B
salaries lower than other places Students' own answer
nice place to live ✓
easy to travel to London ✓
2.2 Visiting Singapore
3 1A & B
1 in 2010 Students’ own answer
2 Microsoft 2
3 funding 2
4 advice
5 three minutes (by bike) 3
6 50 minutes by train and just over an hour by car 1 Singapore Zoo, the Night Safari, the River Safari,
the Jurong Bird Park, the new Rainforest Park
4 2 Singapore Zoo, the Night Safari, the River Safari
Students’ own answer (the Jurong Bird Park is currently open, but in
a different part of the country)
5 3 three or four days
a lab 4 to attract visitors to other parts of the country and
b studio to get tourists to spend more time in Singapore
c motorway 5 standard rooms, family rooms, treehouses and
d transport links cabins
e factory 6 because online shopping and other destinations
f locate compete on shopping and dining experiences
g access to 7 those who want to ‘experience nature in
h rents a sophisticated urban environment’ – i.e. people
i close to who want the comfort of hotels and shops as well
as an opportunity to see wildlife and nature
6
1 warehouse 4
2 port a 2 (big enough)
3 car park b 4 (too much competition)
4 convenient c 1 (too small)
5 head office d 3 (enough time)
6 facilities
5
7 1 satisfied – there was the right number of
1c attractions
2a 2 not satisfied – there were more people than
3b he/she wanted, the temperature was hotter and
the queues were longer than he/she liked
Other items: 3 satisfied – he/she wanted more time to see
Office facilities: canteen, vending machines, staff everything because it was enjoyable
gym, photocopy service, toilets 4 not satisfied – there were more shops than
Hotel facilities: restaurants, spa, sauna, bar, fitness he/she wanted and fewer rides
room, business centre, rooftop terrace

5 not satisfied – his/her children were not the right 2

height to enjoy the best rides so they were probably I went to the national museum to see the new
unhappy about the experience animal wildlife photography exhibition at the
weekend. The exhibition is so large that there isn’t
6 enough time to see all the photos! There were also
1 (not) adjective + enough too many photos of birds so it felt too similar to the
2 (not) enough + noun birdlife exhibition last year. I still enjoyed it, and
3 too + adjective I think it’s interesting enough for everyone, not just
4 too many + countable noun animal lovers! But be aware, there were too many
5 too much + uncountable noun people in the afternoon. The waiting time in the
queue is too long if you’re busy, so go early.
7
1 isn’t big enough
2 is too far 2.3 Communication skills:
3 enough attractions for Checking and clarifying
4 wasn’t enough time
5 too many customers 1A
6 too much work Possible answers
The person who: asks lots of questions / hates
8A meetings / thinks he/she is more important than
1 enough everyone else / never takes meetings seriously /
2 too many takes meetings too seriously.
3 too
4 too much 1B
5 not enough Students’ own answer
6 enough
7 too 2A
1 To help the client, Nick of Zapna Clothing, to find
9 someone to cover maternity leave for an Assistant
Possible answers Manager in Poland.
1 I went to bed too late last night and got up too 2 Someone who talks too much and is unclear
early this morning. I’m too tired to concentrate about what he wants.
(on my work/studies) today.
2 There weren’t enough staff serving in the 2B
canteen, and there were too many people in the Possible answer
queue. There weren’t enough dessert options, They will have problems getting Nick to provide
only apples. There were too many dirty plates on clear information about what he wants.
the tables and there weren’t enough tables for
everyone. 3A
1 maternity cover
10 2 15 months
Model answers
1 3B
Dear Mrs O’Donnell, Ask questions to check/clarify what he says; ask
I’m writing to you because I feel the canteen closed questions (where the answer is only one
service is not good enough at the moment. Firstly, word or Yes/No) to clarify.
there aren’t enough staff and the service isn’t fast
enough. Yesterday, only one person was serving 4A
food and the queue was too long. I only had thirty 3 experience of logistics, diploma in management
minutes for lunch. Secondly, on most days, there 4 Polish
aren’t enough clean tables for staff to have their 5 fluent
lunch. Finally, there aren’t enough dessert options. 6 bonus scheme, subsidised staff canteen
When clients come for lunch, they like to have 7 Needs further discussion
a choice.
I hope you can offer a quick solution to these 4B
problems. They asked questions to check and clarify; they
Best regards, asked very specific questions to complete the
Amal candidate profile form.

5 Scenario 2 Group A
It is important to check and ask for clarification in 1 temp
communication to understand each other; people 2 Dublin
don’t speak clearly, information might be difficult 3 18 months to begin with
to understand or sensitive. 4 generate more business in Europe
Be careful how you ask for clarification. ‘What?’ 5 graduate preferred / knowledge of html / number
sounds impolite and ‘Can you repeat that, please?’ of years not specified
may not help you understand the information. Use 6 Spanish and French
expressions from the unit. 7 fluent
Using expressions for checking and asking for 8 18-month contract / lunch vouchers / cheaper
clarification will give confidence and shows you Bike-co tours / free travel card
are interested in the other person. They can help 9 Yes – must be willing to travel in Europe once
develop rapport with the other person. a month
The listener’s body language will show you if 10 5 candidates
he/she understands. If not, give clarification.
9C
6 Students' own answer
Students' own answer
7A 2.4 Business skills:

1 what you’re saying is Starting a meeting
2 can I just check
3 Does that mean 1
4 could you be more specific Students' own answer
5 right
6 What I mean is 1B
Possible answers
7B There is no agenda.
a3 The meeting is too long.
b2 The meeting isn’t necessary.
c5 The meeting doesn’t have a clear purpose.
d6 Too many people have been invited.
e1 No clear decisions.
f4 Minutes are inaccurate.
Technical problems.
8 It’s unclear who carries out the action points.
1 Can you just confirm that for us? There is no time limit (1 hr–2 hrs) set for the
2 I think what Tim means is that the best candidate meeting.
won’t live locally. There is no consensus or conclusion to
3 What do you mean by relocation package? the meeting.
4 Is that right? Action points for attendees for the next meeting
5 What do you mean when you say it’s a sensitive are not set or are unclear.
topic?
1C
9B Possible answers
Scenario 1 Group B Have a time-keeper.
1 temp Start and finish on time.
2 accountancy Set an agenda.
3 Cardiff Invite only the people who need to be at
4 12 months the meeting.
5 Experience of small or medium-sized companies Check all technical equipment before and
6 Welsh at the beginning of the meeting.
7 basic knowledge
8 12 months / free tea and coffee / lunch vouchers
(students can invent salary details)
9 No
10 3–5 candidates

2A Allocating tasks:
1e Could I have a volunteer to take the minutes?
2c Referring to the agenda:
3f (Does everyone have a copy of the agenda?)
4b Let’s look at item 1 – Matters Arising.
5a Sorry, can we just go back to item 2?
6d
4C
2B Opening a meeting:
a financial report Right, so let’s start.
b (results of) market survey Stating purpose:
C Josh The reason I want to discuss this is to agree on
d office party a budget.
e Samia Allocating tasks:
f close Harry, can I ask you to be time-keeper?
They are not very interested in the meeting. Samia And could I have a volunteer to take the minutes?
says that item 6 is the only item she is interested in. Referring to the agenda:
Josh says he is looking forward to Close, which is So, moving on to item 5: this is Diedre’s point,
the end of the meeting. I think.
Does anyone want to add anything to the agenda?
3A
1 F – Samia is late. 5A, B & C
2T Students' own answers
2T
3 F – She agrees.
4T 2.5 Writing:
5 F – 500 pounds is suggested for the maximum Short communications
budget.
1A
3B 1 The estate agent didn’t get an email which said
1 start his client can’t come because she’s in Rome.
2 to the agenda 2 Because his client needs to see some offices, and
3 can I ask other companies are interested in renting them, too.
4 take the minutes
5 moving on 1B
6 I want to, / is to 1 She wants to make a new appointment for
Thursday at 4 p.m.
4A
1d 2A
2g FYI = for your information
3c ASAP = as soon as possible
4e TBC = to be confirmed
5f ETA = estimated time of arrival
6h WFH = working from home
7a
8b 2B
1 close of business
4B 2 end of day
Opening a meeting: 3 to be announced
Does everyone have a copy of the agenda? 4 by the way
Nice to see everyone, and welcome back to Ellen.
I’d like to start on time. 2C
Stating purpose: 1 I am waiting
So, one reason for the meeting is to introduce 2 are interested
you all to Harry. 3 Sorry had
The main aim today is to catch up before the 4 an email
holidays. 5 in 20 minutes

3A 5
Possible answer 1 customers
Morning, Suki. How are you today? 2 bill
Good news! Basixlife going to rent offices. Email 3 branch
them contract by COB. 4 chain
BTW thanks for report. Very helpful. Also need 5 serves
sales figures by EOD. 6 charge
John Welles to send payment but TBC when. 7 VAT
Apologies for delay. Problem with his bank. 8 profit
3B 6
Model answers 1 butcher’s
Text message: 2 department store
Hi Jack. Meeting my office 2.30 today confirmed. 3 bookshop
Need short presentation on new office location, 4 pharmacy
with reasons for moving there. BTW don’t forget 5 clothes shop
appointment with building owner tomorrow morning. 6 shopping centre
Time TBC. Call me if you need more information 7 bakery
before meeting later.
7
Email: 1c
Hi Susana, 2d
How are you today? 3b
This is to confirm our appointment for tomorrow 4a
morning. Could you tell me what time would be 5h
good for us to meet? I am out of the office today, 6e
so if you prefer to call me to make the 7g
arrangements, please call my mobile. 8f
I would also be grateful if you could send the
contract details before COB today. 8
I’m looking forward to seeing you tomorrow and 1 shop
signing the contract. 2 chains
Best wishes, 3 pay
José 4 charge
5 make
6 bookshops
Unit 3 Retail
9A
3.1 The Ziferblat café Suggested answers
1b
1 2 g/j
Students’ own answers 3i
4 g/j
2
3 9B, C & D
Students’ own answers
3
1 free
2 hotel 3.2 The retail experience
3 minute
4 German 1A
5 three Photo 1 – bazaar, covered market
6 writing Photo 2 – magic mirror, try something on
7 month Photo 3 – convenience store, self-service
8 expensive
1B
4 Students’ own answer

2 8
Possible answer Students’ own answers
the man who visited the Grand Bazaar in Istanbul
seems to have had the most positive experience.
The woman who visited the automated shop seems 3.3 Communication skills:
the most dissatisfied with her retail experience. Solving workflow problems
3 1A
1b Students’ own answers
2a
3a 1B
4c Possible answer
5c A lot of time is wasted trying to contact people who
6b don’t return their phone calls or answer their email
and this negatively affects workflow. As working in
4A project teams is so common these days, missing
1 Did (you) have deadlines is even more serious. If others are
2 served, sat waiting for you to complete your task before they
3 could can begin theirs, then you may be holding up the
4 left, sent entire project. And when projects fall behind
5 didn’t speak, arrived schedule, it can cost a company a large amount of
6 went, chose money. People who don’t work well in teams
probably cause the biggest problems of all. With so
4B much work now involving teams (and virtual teams),
We use didn’t + infinitive to make negative it is probably not a good idea to even employ such
sentences in the Past Simple. people!
We use Did + infinitive … ? for questions in (Possible solutions for these workflow problems:
the Past Simple. have a dedicated project website instead of email,
so that everyone involved in the project can
4C communicate and inform each other about
Regular verbs: serve, arrive developments; arrange regular teleconferences and
Irregular verbs: do, have, sit, can, leave, send, avoid one-to-one phone calls; have several
speak, go, choose ‘milestones’ (intermediate goals) before the final
project deadline; arrange at least one face-to-face
5 teambuilding event if you can to create good
1 were relationships between team members.)
2 got
3 Did, pay 2A
4 wrote 1 Thiago is worried about a project he’s doing for
5 rang Shaun. It’s a lot of extra work, and he’s nearly a
6 said week late with it.
7 did, meet 2 Azra suggests he asks for an extension because
8 didn’t see a few days won’t make much difference. But the
9 didn’t come report is already a week overdue, so this may not
10 thought be a great idea.
3 Thiago jokes about it, but it seems that Shaun
6 was very angry.
We use was/were + verb + -ing to make the positive
form of the Past Continuous. 2B
We use wasn’t / was not / weren’t / were not + verb By avoiding Shaun, Thiago is probably only making
+ -ing to make the negative form. things worse. At some point, he will have to face
We change the word order and use (question word) him, so the sooner he does this, the better.
was/were + subject + verb + -ing to make the
question form. 3A
1 Shaun. By catching Thiago and making him
7 discuss the problem, he is in a strong position to
Students’ own answer question Thiago’s ability to complete the task and
get him to him do things he doesn’t want to do.

2 a) Shaun rejects Thiago’s explanations as again or if the problem is a technical one (e.g.
excuses. (He tells him that time management is software that doesn’t work properly). ‘Whose fault
part of the job, and he criticizes Thiago for not is it?’ is only useful if one person in a team is
asking him to help with getting the figures from repeatedly causing workflow problems and holding
Accounts.) up the others. This person may need to be retrained
3 Yes (He blames Thiago for 1) not being able to or replaced.
manage his time, 2) holding up the whole project
team, 3) being a week late with the report, 5
4) leaving him with nothing to show the directors Students’ own answer
at the meeting he has the next day and 5) not
asking for help to get the figures he needs for 6
the report yet.) Students’ own answer
4 Shaun suggests that Jasmine helps Thiago finish
the report by tomorrow afternoon. Thiago doesn’t 7
like this suggestion, but has to accept it. (Thiago 1b
suggests that Shaun gives him an extension, but 2c
Shaun rejects this idea.) 3a
4b
3B 5c
Shaun should attack Thiago less. Thiago also 6a
needs to be less defensive and try to make some
suggestions of his own. 8A/B
1 Let me
3C 2 I’ll see
1 Thiago. By going to see Shaun in his office 3 What else
Thiago takes responsibility for his failure to meet 4 What if
the deadline. This puts him in a stronger position 5 How about
to explain why he has failed and what he needs 6 Why don’t I
to complete the report.
2 b Shaun listens and tries to think of ways to help. 8C
3 Shaun doesn’t blame Thiago for anything directly, 1 8A: 1, 4, 5; 8B: 6a, 6b
but he does make it clear that he urgently needs the 2 8A: 2, 3, 4; 8B: 3a, 3b, 5b, 6a, 6b
report to be finished. Thiago is more motivated by 3 8A: 2, 3, 4, 5; 8B: 3a, 3b, 5b, 6a, 6b
this. 4 8B: 1b
4 Shaun makes two suggestions: 1) that he talks 5 8B: 4a, 4b, 5a
to Accounts about getting the figures Thiago needs 6 8B: 2a, 2b
and 2) that he gets another trainee to share some
of Thiago’s workload for a few days. Later he also 9
suggests that Jasmine helps, as well as a three-day Student’s own answers
extension for Thiago to complete the report. Thiago
suggests that he produces an executive summary 10
of the main points in the report for Shaun to show Student’s own answers
at the directors’ meeting. They both agree on these
suggestions.
5 Thiago is very happy with the outcome of the 3.4 Business skills:
meeting. Shaun is also satisfied that he will finally Presenting results
get the report he needs, but he realises that he
needs to talk to Thiago about time management. 1
1 Like a journey, a presentation has a starting point
4A and a destination. On the way to your destination
In most cases, the most important question to ask you usually want to keep moving on, but sometimes
is ‘How can we fix it?’ Looking back at what went you may want to change direction or go back. It’s
wrong is less useful than looking forward at what a good idea to indicate when you want to do this.
needs to go right. The text says you need to provide a clear map of
your talk. What this means is that, at the start of
4B your presentation, you explain the different stages
It can be useful to ask ‘What is going wrong?’ if you that your presentation will go through and in the
are worried that the same problem may happen order you will go through them.

2A 6
Students’ own answer 1 start
2 move
2B 3 brings
1 last month’s customer service survey 4 hand
2 customer satisfaction ratings – Carl; in-store 5 sum
interviews – Carl; focus group results – Inés 6 look
3 after the talk 7 recap
4 from the in-store customer feedback stations 8 jump
(in megastores) 9 wrap
10 started
2C
Carl’s overview is very clear. He tells listeners the 7A–D
subject of the presentation and why it’s important. Students’ own answers
He then describes each stage of the presentation
in advance and tells us who will speak about each
stage. 3.5 Writing: An online review form
1
3A
1 eat
1 Lots of customers don’t use the customer
2 ate
feedback stations at all. And even customers who
3 brought
rate the service as ‘great’ don’t say why, and don’t
4 were celebrating
say if they recommend the company to others.
5 bring
2 On average, each happy customer recommends
6 changes
the store to five other people.
7 didn’t arrive
3 One 1 out of 12 unhappy customers leave
8 have
feedback, so 11 out of 12 unhappy customers
9 offers
don’t leave any feedback at all.
10 recommend
3B
2A
Possible answer
1 Background
Pauses give the audience (and Carl) more time
2 Good points
to think before moving on.
3 Bad points
4 Recommendation
4
1 how the company’s sales advisers can improve
2B
their service
Background
2 15. The research team asked them to list ten
We had dinner there two days ago.
adjectives to describe the ideal mobile phone Sales
We sometimes have company lunches there.
Adviser.
3 They were expecting more people to want a
Good points
‘knowledgeable’ and ‘informative’ sales consultant
The food is always excellent.
to help them with their purchase. But the focus
The view from the restaurant is wonderful.
groups were more interested in having ‘helpful’,
‘friendly’ service.
Bad points
4 The company’s sales consultants have sufficient
It is too expensive.
product knowledge, but insufficient people skills,
The food was terrible.
to deal with their customers and Inés recommends
training in this area.
Recommendation
I’m afraid I cannot recommend your restaurant
5
to other people / businesses.
1 First of all, …
2 Secondly, …
3A
3 Then …
How often do you stay here?
4 Finally, …
Our company sometimes has conferences at the
Flamingo Palace and has visitors staying there
almost every week.

When did you last stay here?

Two of our clients stayed there a few days ago.
Unit 4 Work patterns
What was the purpose of your last visit?
They were visiting our new factory and attending 4.1 My working life
meetings in our offices.
What do/did you like about the hotel? 1
Our clients are usually happy with the Flamingo. Students’ own answers
The location of the hotel is very convenient for our
company. The food is always good in the restaurant 2
and the price is reasonable. Sharni has one job. Lauren and Laurie. both do
various jobs. However, Lauren works in one job
Is/Was there anything you aren’t/weren’t for a short time and then another in sequence,
happy with? whereas Laurie has several jobs at the same time.
The rooms are a little small and sometimes they
are not cleaned very well, so we think it is a little 3
bit too expensive. 1T
2 F – Today’s global economy needs more flexible
Would you recommend us? work patterns, not nine-to-five jobs.
We recommend the Flamingo Palace for low cost 3 F – Sharni works flexible hours. (Some days she
business trips in the area, but unfortunately, we starts early and finishes early, and some days she
cannot recommend it to everyone. starts later and finishes later.)
4T
3B 5T
Model answer 6 F – Lauren doesn’t have job security.
How often do you eat here? 7 F – Laurie says he does lots of different jobs for
I usually eat in your restaurant once a week. different companies.
8T
When did you last eat here?
I last ate there yesterday lunchtime. 4A
1 patterns
What was the purpose of your last visit? 2 employees
We often bring our clients to the restaurant and 3 jobs
yesterday I had a meeting with one of our biggest 4 day
clients. 5 lives
6 hours
What do/did you like about the restaurant? 7 schedule
The food is always excellent at the Flame and the 8 worker
location is perfect for us as it is close to our office.
Also, our clients are always amazed because the 4B
view from the restaurant is wonderful. a working lives
b working day
Is/Was there anything you aren’t/weren’t c permanent employees
happy with? d fixed schedule
Sometimes the service can be quite slow and e full-time jobs
yesterday the restaurant was very busy and the f work patterns
food didn’t arrive very quickly. Unfortunately, our g flexible hours
client had to leave before dessert was served h temporary worker
Would you recommend us? 5

I’m afraid I cannot recommend your restaurant to 1 staff
other businesses at this time. 2 employer
3 intern
4 unemployed
5 self-employed
6 retired
7 employee

6 4 She has three jobs and two voluntary roles.

1 working day 5 Working in boardrooms (implying the members
2 full-time are mostly men) and in her marriage.
3 part-time 6 She tries to manage her energy and ‘only do
4 shifts what only she can do’, meaning that she tries to
5 temporary do the most important tasks that only she is capable
6 permanent of doing.
7A Student B text (p.40):

Speaker 1 is a nurse, she works part-time three Anne Kiem:
days a week, her 9-hour shifts are often 11 or 1 She was a maths teacher.
12 hours, she often can’t take her breaks. 2 The tube is less busy and she has ‘quiet time’ to
Speaker 2 is a university student. She does work uninterrupted.
temporary jobs for an agency in hotels, conferences 3 It is when managers leave their office door open
and events. She starts work next week as an intern to encourage the employees in that company to
in a hotel and wants to get a permanent job there. come and talk when they want.
Speaker 3 retired last year. He now works as a taxi 4 By going outside at lunchtime.
driver through an app. He has a flexible schedule, 5 The question ‘Why?’
decides his own working hours and likes to work 6 She got up at 3 a.m. and then couldn’t
five or six hours a day. concentrate in her maths classes at university.
7B 4A
Students' own answer Possible answers
Similarities:
8A & B Both women: went to university; have teaching
Students' own answers experience; have worked in finance; live in the UK;
spend a lot of time at work communicating with their
staff, other people and departments.
4.2 Executives at work Differences:

Kathryn teaches now and Anne works in an office.
1A & B
Kathryn has various jobs and Anne only mentioned
Students' own answers
one current job.
Kathryn is probably from the USA and Anne is
2
from Australia.
Student A text (additional material, p.131):
Kathryn works in Oxford and Anne works in
Kathryn Bishop:
London.
1b
2a
4B
3d
Student B text (p.40):
5
Anne Kiem:
1b
2c
6
3e
1 no
2 Learn, have and teach are all irregular verbs.
3
3 ever
Student A text (additional material, p.131):
Kathryn Bishop:
7
1 She studied English and American Literature for
be – been; buy – bought; give - given; meet – met;
a degree in the USA and English Studies for
read /riːd/ – read /red/; see – seen; sell – sold;
a Masters in Oxford, UK.
speak – spoken; think – thought; take – taken; win –
2 She has worked for financial services companies,
won; write – written
universities and government.
3 She seems busiest on teaching days – she says
‘I am on the go from breakfast until after dinner
each night.’

8A contribute; people may feel ‘manipulated’ because

1 Have you ever bought they are still not actually making the decision.
2 have never bought Approach 3 – Pros: you get even more
3 have read commitment from your team than by using
4 have seen Approach 2; you become accepted more as one of
5 has written the team. Cons: it may be difficult to get agreement;
6 has won disagreements can hold up the decision.
7 have never seen Approach 4 – Pros: it saves you time for other
8 have started (more important) things; it gives your team a sense
9 have never finished of responsibility and helps train them to be decision-
makers themselves. Cons: you lose control of the
8B decision to a great extent; your team may make
1 (no contractions in questions) a bad decision; some people don’t want
2 I’ve never bought responsibility and don’t like delegation.
3 I’ve read
4 I’ve seen 2A
5 He’s written 1 The meeting went well. Léana liked Shaun’s idea
6 he’s won and she’s already spoken to some of the other
7 I’ve never seen directors about his idea.
8 I’ve started 2 ‘Reverse coaching’ involves getting younger
9 I’ve never finished members of staff who know a lot about technology
to help older members of staff to use it.
9A 3 Orla thinks it’s a great idea.
1 written 4 The trainees don’t know about the idea yet –
2 visited Shaun has a meeting with them later this afternoon.
3 spoken
4 been 2B
5 sold/written Students' own answers
6 given
7 thought 3A
8 wanted 1 Junior staff are not there to give their views on
the decision itself, but simply to discuss how the
9B coaching can be done and who will work with
Students' own answers whom.
2 He says it will be fun, they’ll be working with the
top people in the company and it will be good for
4.3 Communication skills: their careers. They don’t seem persuaded: the
Making group decisions second two points, at least, may be true, but it
may not be fun, and the junior staff may not like
1A the responsibility.
1 Approach 2 3aT
2 Approach 1 bJ
3 Approach 4 cE
4 Approach 3 dT
5 Approach 2 4 Shaun tells the junior staff that they have to go
6 Approach 1 ahead with the coaching because Léana expects it
now. Shaun has got the decision he wanted, but
1B does not have the support of the group, and this
Possible answers may create problems when the coaching begins.
Approach 1 – Pros: it’s quicker and less
complicated; you get the result you want. Cons: 3B
you may not get your team’s support; they may feel Possible answer
undervalued; it may be difficult to get your team to Shaun’s main mistake was probably not mentioning
implement your decision. his idea to the trainees before taking it to Léana.
Approach 2 – Pros: you get more commitment But he also does not listen enough to their concerns
(more buy-in) from your team; you create a better after he has told them.
atmosphere as people feel more valued. Cons: it
can take longer; your team may not have much to

4 5 to hear what you

1 Shaun’s approach to decision-making in this 6 do you think of
version of the meeting is more consultative. 7 they’d like to add
consultative (The decision has been taken, 8 thanks for your input
but the details can be changed.)
2 Shaun listens to the group’s concerns, 8B
makes a note of them and tries to think of to say (7)
possible solutions. do you think about (3, 6)
3 Thiago is concerned that the trainees are too to know what you (5)
busy to fit the coaching into their schedule. Shaun we haven’t heard much from you (4)
suggests that it should be programmed into their
schedule as part of their work not as extra work. 9
Jasmine is concerned that the trainees do not have point
any training as coaches. Shaun agrees that at 10
least basic training could be arranged. 1b 2c 3a
4 One of the new ideas comes from Mike. He 1 –
Mike suggests that the scheme should simply be 11
called ‘tech assistance’ rather than ‘coaching’. The Students' own answers
idea is that the trainees will be less nervous about
this. Jasmine agrees with him. The other new idea 12A–C
comes from Ethan, who 2 – Ethan suggests that the Students' own answers
coaching could be two-way: the directors coaching
the trainees in the HR consultancy business and
the trainees coaching the directors in how to use
everyday business technology. 4.4 Business skills:
Phoning to change arrangements
5
Possible answer 1A
Shaun’s approach in Video A is to simply tell the Students' own answer
trainees about the decision he and Léana have
taken and ask them to decide who they would 1B
prefer to work with. As a result, the group resist the Possible answer
proposal, and Shaun finds himself having to defend Situations 2, 4 and 5 seem more urgent, and it
his idea. In Video B, Shaun is open to comments might be better to communicate by phone when
about the decision from the beginning and this something is more urgent.
creates a much more positive atmosphere. The
trainees even start to think of ways the idea could 2A
be improved. The decision itself (to do the 1 On Wednesday the 17th.
coaching) is still fixed, but everything about the 2 Sally can’t make it. She’s in Vienna all that week.
way it is put into action is open to discussion. 3 Sooner. She’s going to the Berlin Expo the week
(a) Both versions of the meeting end with the after their original appointment.
trainees planning who they are going to coach, 4 a Ian b Lou c Lou d Ian
but (b) in Video A nobody feels they have had any 5 Ian offers to find out if he can move his training
choice in the matter, whereas in Video B their session on Wednesday afternoon.
concerns and suggestions have been listened
and responded to. 2B
Lou: Sorry to bother you; I’m afraid; it’s all my fault,
6 I appreciate it, I know it’s a bit short notice; oh dear;
Students’ own answer I’m really sorry about this
Ian: Sure; no problem; let me see if I can move the
7 training session
3A
8A staff appraisals move from Wednesday morning
1 to get your input to Friday morning; postpone IT meeting to Friday
2 what does everybody afternoon; staff training moves to Wednesday
3 are your thoughts on morning; meeting with people from head office
4 you haven’t said anything (Lou and Sally) Wednesday afternoon

3B 7 Thank
James is Ian’s assistant. Lou is from head office. 8 attend
You can be a little more direct with people you 9 am unable
know well and who work for you, as long as you’re 10 meeting
still polite! Ian makes sure to thank James at the
end of their conversation. 2
1 This
4 2 delighted
Model answer 3 contact
Date: Wed 10th 4 free
Time: 15:00 5 Many
Location: My office 6 Unfortunately
Attending: Lou, Sally, Tom 7 meeting
Arrangements: Set up presentation, book 8 seeing
meeting room, reserve restaurant table for 4
3A
5A Model answer
1c Dear Mr Bankes,
2d This is to confirm our meeting at 11 a.m. next
3e Wednesday. It will take place at our factory in Milan.
4b The meeting will last until 12.30. I would like to
5a invite you to stay for lunch after the meeting. Please
6g feel free to contact me if you have any questions.
7h I very much look forward to meeting you on
8f Wednesday.
9j Kind regards,
10 i Gaspare Contini
5B 3B
1 (Friday’s/It’s) out for me I’m afraid Model answer
2 How does the afternoon suit you? Dear Mr Contini,
3 I’m free on Wednesday morning Thank you for your email. I am delighted to confirm
4 Let me just check my schedule that I am able to attend the meeting with you at your
5 I’m busy all day Thursday factory in Milan. Unfortunately, I am unable to stay
6 Let me just check my schedule for lunch after the meeting because I have a flight to
7 Do you mind if we fix another time to meet? Australia in the afternoon. Could you book a taxi to
8 I know it’s a bit short notice take me from your factory to Milan Linate Airport,
please?
6 I look forward to our meeting on Wednesday.
Making appointments: 2, 4 All the best,
Changing appointments: 6, 8 John Bankes
Apologising: 1, 5
Thanking: 3, 7 3C
7A–C
Unit 5 Money
4.5 Writing: Confirming 5.1 Going cashless
arrangements 1
1 confirm
2 discuss 2
3 place Students’ own answer
4 invite
5 Feel
6 very

3
1 Possible answer 9A
All of the answers to Question 1 are reasonable 1 mobile wallet
except for b. Thieves can steal electronic money in 2 withdraw cash
various ways, including identity theft. 3 short of cash
2 Students’ own answer 4 cash dispenser
5 currency
4
1c&d 9B
2 buy street food, buy vegetables, (you can’t) pay Students’ own answer
for a ride
10
5 Possible answers
1 cash Cash
2 at the time of delivery Advantages: convenient, you know how much
3 credit card you have
4 a lot Disadvantages: easy to lose, people can steal it
5 in cash
6 cash Cashless payments
Advantages: convenient, no need for correct
6 change
Students’ own answer Disadvantages: not every seller accepts it,
people can steal it
7
1b 11A–D
2a Students’ own answers
3f
4d
5c 5.2 Consumer spending
6e
1A
7g
8A
1B
cash
Housing: mortgage payment, rent
Food, clothes, entertainment: business suit,
8B
cinema ticket, meals at work
cash crunch: not having enough coins and paper
Transport: bicycle, bus ticket
notes in the economy, such as what happened in
Debt repayment: mortgage payment, paying
India in 2018
a car loan, paying interest on a credit card bill
cash flow: the movement of money coming into
Savings: pension payment, putting money in
a business as income and going out as wages,
the bank in case of emergency
materials, etc.
cash register: a machine used in shops to keep
2
the money in and record the amount of money
received from each sale
pay (in) cash: pay for something using paper notes
3A
and coins
b, d, e
withdraw cash: take money out of a bank account
cash in hand: pay someone directly, and not into
3B
their bank account
Possible answer
petty cash: a small amount of money that is kept
Because we literally add up when we look after our
in an office for making small payments
money, but also because the show gives advice
cash on delivery: pay for something with paper
about how to make small changes that will save lots
notes and coins as soon as you receive it
of money over time.
cash dispenser: another name for a ‘cash
machine’; a machine in a bank from which
customers can get money
short of cash: not having enough cash

4 3 Orla is trying to decide whether to simply tell the

1 take your lunch team what their roles are or to get them to decide
2 with your credit card among themselves.
3 cinema tickets 4 Shaun recommends the first option.
4 borrowing
5 Mortgages 2B
6 buy Chinese electronics Possible answer
People generally prefer to be allowed to organise
5 their workload according to their personal strengths
Students’ own answer as far as possible. If Orla imposes roles on people
without asking for their input, this may give rise to
6A objections / a negative reaction.
1a
2b 3A
1 Yes, she does. The reaction is mostly negative.
6B 2 pitch leader: Alex; tech support: Thiago; lead
1 a possible result in the future presenter: Azra; learning designer: Jasmine
2 a condition 3 Alex has the most project management
experience; Thiago is good with technology; Azra
6C wants to develop her presentation skills; Jasmine
1 If is a learning and development specialist and
2 will a responsible person.
3 infinitive 4 Azra doesn’t think she’s a good enough presenter
4 Present Simple for such an important pitch to a new client; Jasmine
is anxious about the level of responsibility involved
7 in being the learning designer; Thiago thinks he
1 will/’ll save shouldn’t have to always do the tech support.
2 don’t start
3 go down 3B
4 sell Possible answer
5 stops Orla was too directive and not prepared to listen to
6 will/’ll have the group’s objections. The group were too direct in
their objections.
8A
1c 4A
2a 1 Because, although it’s their first time together as
3e a team, they already know each other quite well.
4b 2 Azra thinks the context is too important for her
5f to be practising her presentation skills.
6d 3 Because, although it’s a new client and, therefore,
especially important, Jasmine has the expertise and
8B–D Orla will be there to support her.
Students’ own answers 4 He won two public speaking competitions at
university.
5 Alex and Azra have swapped roles as pitch leader
5.3 Communication skills: and lead presenter. Alex and Thiago are now
Negotiating team roles sharing responsibility for both the presentation and
the PowerPoint slides.
1A & B
Students’ own answers 4B
People are much more polite about their objections.
2A They suggest roles rather than impose them. They
1 It’s the first time all the members of the team have say no diplomatically and give reasons for saying
worked together. ‘no’.
2 The purpose of today’s meeting is to allocate the
team roles. 5

6
5.4 Business skills:
7A Presenting facts and figures
1d
2c 1A
3f Possible answer
4b 1 is a bit vague – how many is ‘a lot’? 2 is the most
5a accurate – some audiences (e.g. those whose jobs
6e involve working with a lot of data) may prefer this.
7g But 3 is generally the most effective because whole
8h numbers are easier to remember than decimals.
Also, if the exact figure is in your slide, you don’t
7B need to repeat it!
Checking agreement:
Is that OK with everyone? 1B
How would you feel about that? Possible answer
If you don’t mind. Both of these options are probably more effective
If you’re both happy to exchange roles, then than 1–3 in exercise 1A because they don’t just
that’s fine with me. give the audience a figure – they also put that figure
Making suggestions: in context so that we can see how significant it is.
I was thinking you could head up the project. Twelve million sounds a lot, but is it? Statement 1
I’d like you to be the learning designer. tells us how many American women out of the total
Perhaps Azra and I could swap roles. female population of the USA are business owners.
How would you like to do the PowerPoint for It would be easy to design a simple visual aid to
us again? show this. Statement 2 compares the number of
women business owners in the USA with the entire
8A female populations of three economically developed
Possible answers countries and is perhaps an even more surprising
I’d rather not be the lead presenter. statistic than 1.
Sorry, but I’d rather not be the lead presenter.
Sorry, but I’d rather not be the lead presenter 2A
if that’s OK. 1e
Sorry, but I’d rather not be the lead presenter 2a
if that’s OK with you. 3f
I’d prefer not to do it again. 4c
I don’t mind, but I’d prefer not to do it again. 5g
I don’t mind, but I’d prefer not to do it again 6d
if I have a choice. 7b
8B 2B
Possible answers a ≈ (approximately)
I’m (quite) good at presenting. b ˂ (less than)
I’m good with technology. c ≈ (approximately)
I’m not very good at presenting. d ˂ (less than)
She's/He’s (much) better than me at presenting / e ˂ (less than)
at presenting than me. f > (more than)
g ≈ (approximately)
9A–C
Students’ own answers 2C
a well over/under
b just over/under
3A
1 She asks the audience a simple yes/no question,
asks them to raise their hands if the answer is yes
and makes a little joke – all good ways of getting
their attention.

2 Generation X (b. 1964-79), Generation Y 5B

(= Millennials) (b. 1980-1994), Generation Z Liz points out that, because more than half of
(b. 1995 2012) Generation Z prefer face-to-face communication,
3 Generation Z because they are already over the bank needs to connect with them on a personal
a quarter of the population and will soon be the level. This means doing more than just social media
bank’s biggest customers. marketing.
4 lifestyle – live for today (perhaps don’t plan for the
future); technology – always online (perhaps not 6
much face-to-face contact); work – don’t like to Possible answer
work (perhaps more interested in leisure activities); Liz adds impact to the figure of 10.6 hrs by putting
money – no idea about money (perhaps spend it in context. She does this in two ways. First, she
more than they save) multiplies this figure by the number of Generation
Zers in the USA to give her audience the total
3B number of hours this generation spends online –
1 late teens a illion. That’s a big, surprising and easy-to-
2 early twenties remember number. But to give it even more
3 mid-nineteen-sixties meaning, Liz also tells her audience what they
4 late seventies could do in that amount of time – watch every
5 early eighties movie ever made (about 500,000 movies) one
6 early twenty-tens thousand times. This kind of information helps
audience remember figures and makes the
4A presentation more interesting.
paid employment: 76%
own savings account: 64% 7
account-holders since age 10: 21% 1 look, shows (Step 1)
already saving for retirement: 12% 2 see (Step 1)
opposed to all forms of debt: 29% 3 context, figure (Step 1)
4 idea (step 2)
4B 5 thing (Step 2)
1 The employment figures for Generation Z, which 6 takeaway (Step 2)
are almost the same as for the older Generation Y, 7 summary (Step 2)
prove that they are not afraid of work. 8 terms, means (step 2/3)
2 The most surprising figure is that 12% of
Generation Z is already saving for their retirement, 8
even though most of them will not retire for fifty Possible answers
years or more. 33.4% (more than / just over 33% / a third / one
3 They are especially against college debt, which in three)
has been a major problem for Generations X and Y 27.8% (well over 25% / a quarter / one out of five)
in the USA. 99.9 (nearly / almost / around / about /
4 The good news for banks is that 16–21 year olds approximately 100)
like to save money. The bad news is that they don’t €21m (over / above / around / about / roughly /
like to borrow it. approximately 20m euros)
11% (just over / roughly / more than 10% / one
5A in ten)
1 10.6 = the average number of hours each ¥497 (roughly / around / about / approximately /
member of Generation Z spends online per day almost 500 yen)
2 1 billion = the total number of hours Generation Z 48.9% (nearly, almost, less than 50% / half)
in the USA spends online per day ₤995bn (nearly / almost / around / about /
3 53% = the percentage of Generation Z who say approximately / roughly a trillion pounds)
they prefer face-to-face communication to online
communication 9A–C Students’ own answers
4 42 million = the total number of Generation Z
who say they prefer face-to-face communication
to online communication

5.5 Writing: Letter about Unit 6 Teamwork

a price increase
6.1 Working together
1
1 increase our prices by 5 percent from 1st October 1–3
2 if we do not raise prices Students’ own answers
3 we will continue to use the best materials
4 our prices remain competitive 4
1b
2A 2b
1b 3a
2a 4b
2B 5
1 Unfortunately 1 dangerous
2 increase/rise 2 difficult
3 remain 3 prepared to work
4 Quality 4 hurt
5 enclose 5 careful
6 with 6 communication skills
7 for 7 trust
8 supplying 8 enjoys relaxes
3A 6
1e Possible answer
2g They probably enjoy their work. They need a lot of
3f special skills. These skills take a long time to learn,
4c so they are probably very interested in the job and
5d in using their skills. Helping people probably feels
6h good.
7a
8b 7A
1 verb
3B 2 verb
Model answer 3 noun
Dear Sir or Madam, 4 noun
As you know, we have not raised our prices for two 5 noun
years. Unfortunately, we now need to increase our 6 noun
prices by 7 percent from 9th September. This is 7 verb
because of the new design which improves our 8 adjective
product line. However, the new design also uses 9 adjective
more expensive materials. 10 verb
We know that quality is very important to our
customers so we need to use the best materials. 7B
We are keeping the price rise small so our prices 1 cooperate
still remain competitive. 2 disagree
Enclosed with this letter is the new price list. If you 3 conflict management
have any questions, please do not hesitate to 4 agreement
contact us. 5 respect
We thank you for your business and look forward to 6 argument
supplying you in the future. 7 trust
Yours faithfully, 8 reliable
(name) 9 experienced
10 deal with
3C

8 10D
1 agree Possible answer
2 argue 11.30–11.40 – Introduction and welcome – CEO
3 communicate 11.40–12.10 – Discussion of problems that XYQ
4 cooperation has with product support – Vice President
5 disagreement 12.10–13.00 – Lunch, with formal product
6 manage presentation – Sales Manager
7 respect 13.00–13.30 – Questions and answers, planning
8 trust for the future – CEO
9A
1 argue 6.2 Team building
2 argument
1A
3 communication
Possible answers
4 communicate
Teams and athletes compete against each other,
5 cooperate
for example in the Olympics. Companies compete
6 cooperation
against each other in the marketplace, like Apple
competing against other computer makers.
9B
A football team needs to cooperate to score a goal
because several team members move the ball
nearer the net before the striker shoots. Business
10A
people need to cooperate to win new business,
Possible answers
because sales people need the support of product
decide who will attend the meeting; choose
people to create good products and explain them.
a location for the meeting; plan the material of the
Being good at football isn’t a skill – it’s a collection
presentations and what will happen in the two hours
of skills. When people learn to play football, they
– who will speak and when; plan lunch; set specific
must learn about moving the ball well, strategy,
goals for the meeting
teamwork and so on, and these skills can always
improve. It’s the same for business people. Being
10B
good at business means, perhaps, communicating
Possible answers
well, understanding money, managing time and so
The people who attend the meeting will need to
on. Business people can always get better at these
explain the new products, including a formal
things.
product presentation, and will need to help repair
Athletes must train and practise to keep fit and win.
the relationship with XYQ Global. They will need to
Footballers run as part of their training, so they are
listen to XYQ Global as well, to understand what
strong runners in matches. Successful companies
they’re unhappy about. They will need to be good
train their employees in new skills – for example
at communication and conflict management.
computer skills – and allow them to practise and
develop those skills so they can perform their
10C
jobs well.
Possible answers
• A new sales manager – should attend the meeting
1B
to give the product presentation
Possible answers
• An engineer – should explain the products to the
At work, I’m trying to develop my skills as
new sales manager to prepare for the meeting
a salesperson. I’m reading a lot of books about
• A vice president – should attend the meeting to
sales.
listen to XYQ’s complaints about product support
I’ve challenged myself to compete in a golf
• A sales representative – should help the engineer
tournament next month, so I practise every
to explain the products to the new sales manager
weekend.
to prepare for the meeting
I want to reduce the amount of fast food I eat,
• A project manager – should organise the food,
so I’m taking a cooking course.
meeting room, and all other logistical details of
the meeting.
2
2

3 to send in a proposal, and it will look good on her

1 get fit resume that she was a presenter.
2 improve employees’ fitness 3 Her proposal wasn’t accepted. She is very upset
3 talk to about it.
4 became more competitive
5 some 2B
Possible answer
4 Thiago should show that he’s sorry and listen as
Students’ own answer much as possible without trying too hard to make
Jasmine feel better. He should not say that
5A everything’s OK or that she’ll get over it.
1 something
2 everyone 3A
3 somewhere 1
4 everywhere a2
5 someone b3
c4
5B d1
a 1, 3, 5 e5
b 2, 4 2 Thiago is not very successful at all, but saying
something positive about Jasmine at the end of
6 their conversation works best.
1b 3 Azra is much more sympathetic than Thiago –
2d perhaps too sympathetic. By telling Jasmine how
3a sorry for Jasmine she is, she actually makes her
4c feel worse rather than better. If anything, her
5g approach is less successful than Thiago’s,
6e although she obviously cares more.
7h
8f 3B
Possible answer
7 Thiago is probably trying too hard to pretend that
1 everyone/everybody Jasmine’s bad news is not important and that she
2 everything shouldn’t be so upset. She’s upset because it is
3 something important to her. Trying to cheer her up by inviting
4 somewhere her to go out with him and some friends for a drink
5 everywhere also sounds a bit insensitive. Thiago probably
6 someone/somebody wants to help Jasmine forget about the Miami
conference, but that’s precisely what she cannot
8A & B do. Azra, on the other hand, is too sympathetic.
Students’ own answers She knows how much Jasmine wanted to give her
presentation in Miami and is really sorry for her, but
9 two people being really sorry about something they
Students’ own answer cannot change is one too many!
4A
6.3 Communication skills: 1 Alex is quite careful about how he introduces the
Supporting a colleague subject of the Miami conference, which he has
already heard about from Thiago. When Jasmine
1A & B says that’s it’s no big deal, he is quick to assure her
Students’ own answers that her disappointment is totally understandable.
This relaxes Jasmine who is still upset from
2A receiving the news.
1 Jasmine is on her phone and thinking about 2 Alex says that it sounds as if the organisers
a proposal she submitted to give a talk at the actually liked Jasmine’s proposal – it simply didn’t
Global HR Leadership conference in Miami. fit the conference theme for this year. It’s a fairly
2 The email is from the conference organisers. It’s obvious point, but one that Jasmine appreciates.
important to Jasmine because Orla encouraged her

3 Alex mentions that he had to apply to engineering 8

school three times before he finally got in. He does 1 sorry + work
this to show Jasmine that he knows how she feels – 2 hope + disappointed
his situation was much worse than hers. 3 sounds + work
4 Alex says everyone likes Jasmine, but suggests 4 know + important
that she expects too much of herself too soon. 5 understand + feel
Compliments can be difficult – sometimes it’s not 6 can + try
a good idea to pay them, but in this case Jasmine 7 makes + better
responds positively. They’re a good way to balance 8 behind + move
the negativity of her disappointment. Alex 9 question + learn
recognises that Jasmine is hard-working and 10 Look + way
ambitious, and she is obviously trying to impress
Orla, so it’s a good idea to reassure her. 9
5 Alex’s main piece of advice is to put Miami behind Students’ own answer
her and move on. He states this quite directly, but
because he has already been supportive and 10A & B
understanding, Jasmine accepts it. He also Students’ own answers
suggests that she think about what she can learn
from the situation.
6 The good news is that because Jasmine is not 6.4 Business skills:
going to Miami later in the year she’ll be able to Being positive in meetings
work with him on the Ferguson pitch as his co-
presenter. Perhaps he could have mentioned this 1
earlier to cheer her up, but by waiting until she has 1 Possible answer
told him about her disappointment it has much The feeling that it’s safe to ask questions, share
more effect. ideas and make mistakes without negative
reactions.
4B Possible answer to ‘do you agree’
Possible answer It’s also possible that a certain amount of conflict
At times Thiago seems not to care about Jasmine’s and risk in a team can sometimes make it perform
situation, and Azra cares too much. Alex achieves better.
a good balance. He is sympathetic but professional. 2 Students’ own answer
He pays her a compliment, but is honest and is not 3 Possible answer
afraid to talk about his own failures. He does a good The main thing a team leader can do to make
job of making Jasmine feel considerably better at a team feel a ‘safe’ place in which to share ideas
the end of their conversation. and take risks, is to encourage team members to
welcome and build on each other’s ideas and not
5 compete with each other to see whose idea is best.
2
6 1 The company is having problems recruiting recent
Students’ own answers graduates.
2 As a result, they are not recruiting the number of
7A management trainees they need.
1 feel 3 c, d, f
2 big
3 bright 3A
4 so 1d
5 bad 2a
6 up 3e
4c
7B 5b
1L
2J 3B
3J Anatol suggests they stop the meeting and meet
4L again in a couple of days when they’ve had time to
5L think about the issue a bit more. He says there’s too
6J much negativity.

4 teams can be managed, but Anatol says the board

1 positive of directors can make a decision on that.
2 possibilities
3 problem 6A
1 like + idea
5A 2 subject + don’t
a3 3 problem + about
b5 4 might + idea
c6 5 What + idea
d1 6 doing + could
e2 7 think + idea
f4 8 do + can
9 wondering + manage
5B
Possible answer 6B
In the first meeting, people are killing off each 1P
other’s ideas before there is a chance to discuss 2↔
them. In the second meeting, a more positive 3?
atmosphere encourages people to build on each 4P
other’s ideas by thinking of other possibilities. 5P
Anatol and Michael both see possible problems with 6↔
Erin’s ideas, but they ask questions rather than 7P
criticising. In one case, a good idea comes from 8↔
this. And in the other case, it becomes clear that 9?
this is a decision for the board of directors.
7A–C
5C Students’ own answers
Possible answers
a Most young people use their mobiles to hunt for
jobs these days. 6.5 Writing: Making requests
b Young people prefer to work for smaller
1
companies. By working in project teams, even in
1 to
a large company, they get the feeling of being part
2 for/of
of a smaller company.
3 in
c Erin pointed out that new graduates prefer a more
4 of
informal, fun work culture.
5 to
d Insurance is not a popular career choice for new
6 with/about
graduates. But getting paid internships is harder
7 to
than getting a job, so by offering internships to
8 for
students, the company can attract them before they
9 on
graduate. Hopefully, some of them will then stay at
10 of
the company.
e There are professional skills students need which
2A
they don’t learn at university, but which the
1 possible, I’d like
company could coach them in.
2 would you mind
f Currently, a quarter of the graduates they offer
3 Please
jobs to have taken another job by the time they
4 think I could
make the offer. Mobile recruiting is a much faster
way to stay in contact with job applicants.
2B
5 Could
5D
6 can you / would you
Possible answer
7 Would you / Can you
Anatol sees a problem with the cost of offering
8 if I could have
student internships, but Erin suggests some of the
money spent on graduate recruitment could be
used for this instead. Michael wonders how the
reorganisation of parts of the company into project

3A 4A
Possible answers 1 It cuts things. (opens boxes and packages)
1 Alex and Miguel, would you mind doing 2 The elderly and disabled people.
2 Please contact them to transfer
3 Do you think you could update me 4B
4 Please send me a meeting invite. 1c
5 Would anyone like to help with these two tasks 2a
3d
3B 4b
Model answer 5f
Hi all, 6e
I am writing to update you for the conference. 7h
Unfortunately, the International trade speaker has 8g
cancelled, so we have to find out who else is
available and book a new speaker. Please let me 4C
know if you have any ideas. We are already over A clip to help keep cables organised.
budget, so if possible, I’d like Luis to try and make
savings somewhere in the budget. Claire, would 5
you find out how many people are coming? Possible answers
40 percent have not replied to our invitations and 1 Students’ own answer
we need to find out who’s coming by the end of the 2 Cutting material from newspapers and
week. After that, we need to look for 50 rooms in magazines, cutting paper for wrapping presents,
another hotel because the Blossom Hotel has opening mail, for kids to use instead of scissors
closed. David, would you mind doing that? And
finally, could you tell me what equipment we need 6
in the venue? 1 brief
Thank you for your hard work. 2 solutions
Regards, 3 sketches
(Name) 4 prototype
5 challenges
3C 6 improvements
Students’ own answer 7 feedback
8 Launch
Unit 7 Research & 7

1b
development 2c
3a
7.1 A nimble company
8
1
1 designer
Possible answers
2 create
making food, eating and drinking, getting dressed,
3 function
writing, typing, using a phone 4 brief
5 feedback
2
6 challenge
Possible answers
1 cane / walking stick, glasses, special writing
9
(braille) that they can feel with their fingers
2 cane / walking stick, walking frames, stair lifts,
wheelchairs 10A–C
3 cane / walking stick, walking frames, stair lifts,
wheelchairs
3

7.2 Innovation 8B
1
Students’ own answer 9
2
1 They are receptionists. / They check in guests.
1 They are receptionists. / They check in guests. 7.3 Communication skills:
2 Guests are attracted to the hotel because it is Giving explanations
different – innovation attracts guests.
1
3 Possible answer
1F Use pictures, speak to the audience and ask them
2F questions, speak slowly, vary your tone of voice to
3T sound more interesting.
4T
5F 2
6T 1 It’s complicated, and he doesn’t like carrying
receipts with him.
4 2 Something easy to use, like an app, would be
Students’ own answer an improvement.
3 He thinks it might be boring.
5 4 Possible answer: An interesting, interactive
1d session.
2f
3 a, c 3A
4 b, e 1 It’s an app, it’s user-friendly, there’s no need to
fill in Excel spreadsheets or keep paper receipts.
6 2 Shaun’s explanation is unclear, and she doesn’t
1 can understand it.
2 don’t need to
3 don’t have to 3B
4 need to 1 His description is unclear. His voice is
5 have to monotonous, he just reads from his notes, he
6 can’t doesn’t check to see that everyone understands,
and the session is not interactive.
7 2 They find his explanation difficult to follow,
1 don’t have to become bored and frustrated, and start to
2 can switch off.
3 need to 3 He should divide the explanation into steps or
4 can’t short sections, use sequencing expressions (e.g.
5 have to First, next, etc.) to order the information, check
6 can the listeners understand, not assume everyone
7 can’t understands what he is saying, and make sure
8 don’t need to his tone of voice is lively and sounds interesting.
8A 4A
Model answer 1
You can’t use a card with this machine, you have to a5
use cash. If you want to pay by card, you can go to b6
the nearby shop. c7
First, you have to put your money in the machine. d3
You don’t need to have the exact amount, because e1
the machine can give change. You need to press f4
the correct button to make your choice. You don’t g2
have to hold it or press it more than once. You have 2 Azra will explain it to him.
to wait for the product to come out, then you need
to press the change button to get your change.

4B 8A
Possible answers 1 like this
1 Very clear. The session is interactive and 2 Any questions so far?
practical, she speaks clearly, checks the audience 3 Do you see that?
is following her explanation, uses sequencing 4 because it’s the easiest thing to do
expressions, gives information in short sections
that are easy to follow, and invites questions
from the audience 8B
2 They are able to understand immediately Give an example: So in this case, …
and enjoy the training session. Give an opportunity to ask questions:
Any questions?
4C Check the listener has understood: Does
Orla uses all of the techniques. everybody understand?
Give a reason: Accounts need the information
5 for reporting reasons.
1 Speak clearly and make sure you sound
interested in what you’re saying. 9
2 Divide the procedure into smaller pieces of Students' own answer
information to make it easier to understand.
3 Use sequencing words/expressions to order
the explanation clearly, e.g. First, next, etc. 7.4 Business skills:
4 Use examples and encourage the listeners to Dealing with technical problems
ask questions to check they have understood.
1A
7A Possible answers
1b 1 Ground rules help meetings run smoothly.
2d 2 The group should agree on the ground rules
3a together.
4f 3 Students’ own answer
5g
6c 1B
7e Possible answers
Give everyone the chance to speak.
7B Announce your name and position / job title
Starting: (especially if you are new or meeting people who
You start by … don’t know each other well).
Ordering: Ask everyone to speak clearly (and a little slower
Then you … than usual).
After that, … Use people’s names to indicate who you want to
The next step is to … speak to.
Once you’ve done that, … Press ‘mute’ when you are not speaking to stop
Finishing: background noise.
The last step is to …
When you’ve completed all the steps … 2A
1 echo
7C 2 volume settings
Starting: 3 mute button
The first thing you do is . . . 4 cut out
To begin, (you should) … 5 blank (screen)
Ordering: 6 hang up
When you finish that, then …
Next, … 2B
Once you’ve finished … 1 name, before
Finishing: 2 brief, speak
The last thing you do is … 3 slowly, clearly
Finally, … 4 button, noise

3A 1B
1 Donna c, b 1 colours
2 Paul d, b 2 production
3 Carl f, e 3 line
4 Lena a 4 yellow
5 colours
3B 6 Why
1 Donna turns off her camera. 7 What
2 Paul hangs up and Sam calls him back. 8 When
3 Carl moves closer to the microphone / checks the
volume settings / moves his mobile phone away 2
from his computer. 1 decide, choose, start, send (out), launch
4 Lena uses the mute button. 2 keeping, making, adding
3 (negative) customer feedback, falling sales,
4A & B (eco-friendly) packaging, colour change, (use of)
1 Have you switched on your webcam? D recycled materials, (three) months
2 Your screen is blank. S 4 decide on (the) colours, choose (the) material,
3 You keep cutting out. S start (the) production, launch (the) rebranded
4 The connection is bad. S product line, keeping (the) yellow
5 Would you mind hanging up and I’ll call you 5 choose (a) material, send out (a) press release
back? D
6 I’m afraid we can’t hear you very well, either. S 3A
7 Could you move closer to the microphone? D Possible answer
8 If you can just check your volume settings, Slide 1 uses full sentences. It’s what the presenter
please? D should be saying, not what they should be showing
9 There’s a bit of an echo. S their audience. A bulleted approach like Slide C in
10 Can you move your mobile phone away from Exercise 1 would be far more appropriate here.
your computer? D Slide 2 has far too much information on it so it’s
11 I can hear a lot of background noise. S impossible to see it clearly. The font is too small
12 Would you mind using the mute button? D and there is a spelling mistake (qwality = quality).
The title is also something the presenter would say,
4C not something they should show their audience.
Possible answers Slide 3 mixes different sorts of grammar in the
S: I can hear a lot of background noise. ‘What?’ list. Bullet points are used erratically and
D: Would you mind using the mute button? / there are three spelling mistakes (bying = buying,
Can you move your mobile phone away from enqueries = enquiries, mutlinational =
your computer? multinational). The first and last points are
S: There’s a bit of an echo. expressed as full sentences.
D: Would you mind hanging up and I’ll call you The slides are also all different in terms of styles,
back? / Would you mind using the mute button? so would need unifying if they are to be used in
S: I’m afraid we can’t hear you very well. sequence in one presentation.
D: If you can just check your volume settings,
please? / Can you move closer to the microphone? 3B
S: My screen is blank. Model answer
D: Have you switched on your webcam? / Would Slide 1
you mind hanging up and I’ll call you back? Reasons for redesign
• new technology available
5A–E • new competitors in the market
Slide 2
Key features
7.5 Writing: Preparing slides • lighter
• stronger
1A
• more moveable
C, B, A
• better non-slip feet
• more stable

Slide 3 7
1 environment
2 pollution
3 damage
4 reduction
5 destruction
8
conserve
damage
destroy
protect
pollute
recycle
3C reduce
9A
1 recycle
Unit 8 Green solutions 2 pollution
3 reduce
4 protect
8.1 Green business 5 reduce
1
Students’ own answer 9B
2A
cacti, cliffs, fence, rocks, surfers and waves 10A–C
2B
8.2 Transport solutions
3 1A & B
1d Students' own answers
2e
3a 2
4c 2
5b
3
4 1 consultant
1T 2 car
2 F – A ‘huge density’ of construction was planned, 3 space
including a large resort. 4 city streets
3T 5 noise
4 F – it wants to keep the cliffs open to the public 6 technology
5 F – One problem was there were traffic jams / 7 not enough
too much traffic / there were no bathrooms. 8 spend more
6T 9 cleaner energy
7 F – 12 rooms. 10 quality of life
8T
4
5 Possible answer
Students' own answers Private transport - Advantages: door-to-door, safer
at night, faster, possible to stop whenever and
6 wherever you like, can carry lots of things;
1b Disadvantages: cost of fuel, maintenance and
2d insurance, time and stress of driving, problems
3c finding parking spaces, dangerous drivers
4a

Public transport - Advantages: time to relax during cities in the south, you could hire a car. There are
the journey, cheaper, gets you to the centre quicker so many beautiful places to see. Enjoy!
than a car, no parking costs, save money on fuel, Best wishes,
maintenance and insurance; Disadvantages: Sandra
slower, not door-to-door, crowded, smelly, no
privacy, no seats
8.3 Communication skills:
5A Giving and receiving feedback
1b
2c 1A
3a Students' own answers
4d
1B
5B 1 Feedback that gives examples of areas where
1 shouldn’t the employee needs to improve.
2 could 2 Possible answers
3 should Employees:
4 should To feel secure in your job.
An infinitive verb form comes after each. To understand your strengths and weaknesses.
To understand when you are doing something well .
6A To understand how you can improve.
1b It can be rewarding.
2e Employers:
3d It reduces turnover of employees.
4c It helps increase productivity.
5a It indicates training needs for employees.
3 Possible answer
6B It shows a balanced approach for giving feedback.
Possible answers It encourages a positive experience.
1 You could/should take your CV to shops and
restaurants in town. (Situation 2) 2A
2 You could/should think about the job you want 1 As shown in the flashbacks, he knows that his
to do in the future. (Situation 1) performance over the past six months has not been
3 You shouldn’t lie when they ask you questions. perfect.
(Situation 5) 2 He feels pressured after receiving several emails
4 You could/should ask if you can work from home from Della.
some days. (Situation 3) 3 She was concerned, and only following the usual
5 You shouldn’t work so hard. It’s bad for your procedure.
health. (Situation 4)
2B
6C & D Possible answers
Students’ own answers He doesn’t have good time management skills,
he can seem disorganised, he can seem rude
7A–C and disrespectful, and he doesn’t have good
Students' own answers admin skills.
8 3A
Model answer 1 He believes he is doing well.
Hello Jenny, 2 He’s enthusiastic and works hard; he’s great with
It’s a great idea to visit Spain in spring because technology; he is warm and has good interpersonal
it’s not too hot or crowded with tourists. After skills; he’s supportive of colleagues; he has an
the conference you should spend a few days excellent sense of humour.
sightseeing in Madrid. The museums and 3 When he tried to help Jasmine after her
restaurants are great. application for the Miami conference was
After that you could take the high-speed train to turned down.
Valencia or Barcelona, spend some time in the city
and go to the beach to relax. Then you could fly to
Seville. If you want to explore Andalusia and other

3B Encouraging self-assessment:
1 positive feedback How did you feel it went?
2 She explains what will happen during the What are your thoughts?
feedback session. What do you think about …?
3 parts 1, 2 and 3
8C
4A 1 I appreciate your comments, thanks. B
1, 3, 5 2 I mostly agree with your assessment. C
3 That’s an interesting idea, but … C
4B 4 I’d like to try and do that in the future. C
1 She gives an example. 5 I accept that this is a problem for me
2 Pay more attention to how he speaks to sometimes. C
colleagues in the future. 6 I’m glad to hear that. P
3 Positively. 7 Your feedback is very helpful, thank you. B
8 That’s good to know. P
5
Follow the model for giving feedback: 9A–C
1 Prepare the person for the feedback and ask Students’ own answers
for their agreement.
2 Provide clarification or examples if necessary.
3 Then invite the person to assess their own 8.4 Business skills:
performance. Managing questions
4 Try to stay positive and diplomatic when receiving
corrective feedback. Always thank the other person 1A
for their feedback, positive or corrective. Students' own answers
6 2A
Students’ own answer Possible answers
Open-plan office: encourages collaboration
7 between colleagues; stops colleagues feeling
1 pleased with isolated; companies can save space and reduce
2 great with costs; companies can be more eco-friendly –
3 were staff share printers, etc.; space can be used in
4 have a more creative way – e.g. for communal activities
5 for improvement Closed office: easier to concentrate; staff can
6 could improve design their own work space; staff don’t have to
keep their desks tidy; people can hold confidential
8A meetings in their office; people can play music, etc.
1b without disturbing their colleagues
2c
3a 2B
4d 1b
2 c, d
8B 3a
Possible answers
Preparing someone for the feedback: 2C
Let me explain the process. 1T
We’ll start with the positive feedback, then we’ll 2 F (2–3 rooms on each floor)
move on to areas for improvement. 3T
Asking for consent (agreement): 4 F (It’s a 20-minute ride.)
How about that? 5T
Giving clarification: 3A
A good example of that was … 1 She doesn’t like it and thinks it will create lots
Let me explain why we’re concerned. of problems.
One example of this is … 2 working in an open-plan office / who will sit where
We’re worried because … 3 She checks she has understood the question by
asking for clarification, explains she can’t answer

it, thanks Jen for the question and asks Ted to 6 also plan
respond. 7 is planning to
4 to keep the office tidy / for their files 8 Finally
5 She wants to talk to someone and complain 9 therefore
about the procedure for allocating desks. 10 is arranging
11 will answer
3B 12 can explain
1 Wait a few seconds before you answer
a question. 3A
2 Repeat the question to check you have we trying = we are trying
understood and make sure the audience have are we = we are
heard it. Fristly = Firstly
2 Student’s own answer changing = change
planning us to = planning to
4A theirfore = therefore
1 have a question answered = answer
2 is about
3 good question 3B
4 answer your question Model answer
5 you’re asking, that right Update on proposed changes
6 not sure As you know, we are trying to provide a more eco-
friendly environment by moving to smaller offices
4B outside the city centre. The company has found
1 Does anyone have a question? offices and we are now ready to give you details.
2 So the question is about meeting rooms. Firstly, we are going to provide a free company bus
3 It’s a good question, thanks. service from the city centre to the new offices. This
4 Sorry, you’re asking how we allocate space. will mean that staff can leave their cars at home
Is that right? and arrive at work more relaxed. It will also reduce
5 Does that answer your question? the amount of pollution in the city. We also plan to
6 I’m not sure I can answer that. allow people to work from home, which also means
that there will be fewer cars on the road. You can
5 find out more about the new scheme soon.
Students’ own answers We are holding a meeting next Friday to discuss
the changes and answer any questions you have.
6A–D
Students’ own answers 3C
8.5 Writing: An intranet update

1
1 know
2 more
3 suggestions
4 propose
5 result
6 Firstly
7 introduce
8 holding
9 put
10 questions
2
1 As you know
2 ready
3 has decided
4 are going to
5 This will reduce

Business workshop 1 everything is going to be OK with the trip.

Here’s the itinerary:
1 2nd June
1 music/entertainment Evening: Take taxi to Canberra Lodge Hotel. It
2 Australia takes about 20 minutes and costs $30. The hotel
3 Students’ own answer is near the city centre and costs $150 per night.
3rd June
2A Morning: Take 07:00 train from Canberra to
a2 Sydney. I will meet you at the train station at 11:10.
b4 It costs $80 for first class.
c6 I’ll send you the train ticket and the hotel
d1 reservation in a separate email. Let me know if
e5 you have any questions. I’m looking forward to
f3 seeing you!
Best regards,
2B Sam
Yes, it’s exactly what Junko needs.
3A Business workshop 2
1 2 June
1
2 one
1 Because they need more space, but rents in
3 Brisbane
London are too high.
4 bed and breakfast / B&B (in Spring Hill)
2 It’s exciting, international, and offers excellent
5 5 June
value. They will be able to hire people from all over
the world. They can save money on rent and offer
3B
higher salaries and invest more in their businesses.
Corrections
Dates are June 2–5.
In Sydney, she needs one room, not two.
2A
In Brisbane, she wants a bed and breakfast,
1A
not a town-centre hotel.
2F
On 5 June, she flies to Singapore, not back
3E
to Japan.
4B
5C
4
6D
1 Junko’s flight is going to land at Canberra,
not Sydney.
2B
2 A computer problem.
Prenzlauer Berg:
3 He is going to make new arrangements for
1 furniture
Canberra.
2 northeast
3 120
5A
4 meeting rooms
5 2,600
Note: Although the company don’t have lots of
6 7,800
money, Junko’s priority is to use her time well. The
taxi is more expensive, but is quicker. Savings can
Kreuzberg:
be made on the hotel. Although the coach (3hr30)
1 factory (building)
is quicker and cheaper than the train (4-4.30hrs),
2 400
the train leaves earlier than the coach. Therefore,
3 40
Junko would arrive in Sydney earlier if she takes
4 printer
the train.
5 300
6 two months
5B
Model answer
Mitte:
Dear Junko,
1 heart (centre, middle)
Thanks for your messages. I’m sorry your arrival
2 25
airport has changed. I’m writing to confirm your
3 15
new travel arrangements. Please don’t worry –

4 cleaning 2 It is a temporary shop that can be open for a day

5 1,800 (two rooms) or several months.
6 three months 3 four types: people starting a new business,
existing small businesses, online businesses
3 Students' own answer and large retailers
4 Possible answers: It’s cheaper than a long rent.
4A It’s a lower risk way to see if a business idea will
Mitte office work.
Pros: location/address, love the idea of working
in the city centre 2A
Cons: nothing in common with finance company, They are opening pop-up stores and collection
expensive flat rents in the area points in city centres and small stores in some
areas. They are trying these types of store because
Prenzlauer Berg their big warehouse stores outside the city centres
Pros: great old building, room to grow, save are losing popularity.
money in future
Cons: expensive, darker than expected, three 2B
flights of stairs and no lift Possible answer
It seems likely that pop-up stores are a good way
Kreuzberg office to create more interest in retailers’ new products.
Pros: lots of fun people, terrace, cheapest option However, it’s more of a marketing strategy than
Cons: get distracted from work, no privacy, difficult a way to create huge sales.
to book the meeting room
3A
4B Richard’s Pop-up Chocolates:
Students' own answer 1 He left his office job to start his business three
years ago.
5 2 He sells artisan handmade chocolates which he
Possible advantages: makes at home. (He also sells online.)
advances in technology - might be good for an 3 He doesn’t have to pay for a permanent store, he
animation start-up; most people speak more than can plan his pop-up shops around major ‘chocolate’
one language, including high levels of English; holidays, he can have face time with customers,
there are lots of professionals from other countries; offer them samples to taste and get repeat
Tallinn has the highest number of start-ups in the customers. He can’t do this when he sells online.
EU which their company might work with
The biggest possible advantage is the e-residency, Angelica’s Fashion Jewellery:
which allows businesses access to digital services, 1 She studied art and design at university.
like an EU business resident, without living in 2 She creates and sells her own jewellery and
Estonia - this means they can potentially rent office makes personalised jewellery. (She also sells
space anywhere in the World online.)
3 She can sell her products at other people’s
Possible disadvantages: stores, art galleries and temporary exhibitions, she
In the discussion we learned that Mark thinks he’ll doesn’t have fixed retail opening hours and she
miss London and is a little unsure about going to likes the flexibility. People will come to her pop-up
Berlin. events to see her new designs. Retail habits are
changing and younger customers want more urban
6A & B boutique-style shopping experiences like pop-ups.
Martine’s Coffee Shop:
1 She started her business last week. Before that,
Business workshop 3 she was a barista in a large coffee chain but wanted
to be her own boss.
1
2 She sells top-quality coffee.
1 It was an old industrial part of the city with empty
3 She can move around the city with the van. It’s
warehouses and factories. Today it is a popular
quick and easy to park and open for business. She
area with new high-rise offices and apartments
often makes many stops in a day. Weekdays she
and some old buildings.
focuses on the office workers and shoppers.

Weekends she parks near big events. She’s finding to browse for an unusual item for yourself or an
out the best places to be. original gift for someone.
From 1st November to 21st December only.
3B For more information about my designs and the
Students’ own answer pop-up event visit:
www.angelicasfashionjewellery.com
3C
Possible answers
Richard’s Pop-up Chocolates: Business workshop 4
He mentions that the chocolates are expensive
1
so people who are happy to pay for high-end
1 It’s an area with a lot of pharmaceutical and
handmade chocolates. This might be a good gift
biotechnology industries and research institutions.
that people would buy for others.
2 The company manufactures and markets
pharmaceutical products and services.
Angelica’s Fashion Jewellery:
3 Holsted recently bought a Spanish
Again, these might make good gifts. Also people
pharmaceutical laboratory based in Madrid and the
who are interested in art who go to the exhibitions
Vice President plans to investigate the work culture
where she has her pop-up events, and people who
and present Holsted’s work culture to the managers
are looking for nice jewellery to buy in the clothes
in Madrid.
stores where she has her pop-ups might be
interested.
2A
Martine’s Coffee Shop:
1 Employees work 40 37 hours a week from
Office workers and shoppers who like good coffee
Monday to Friday.
and pass her van on the way to work or the shops
2 They are often not expected to work long hours.
to get a coffee to take away or want to have
3 The working hours are fixed flexible for most
a coffee any time during the day.
employees.
Yaletown is potentially a good place for all three
4 The work culture is very strict relaxed but
pop-ups as there are a lot of office workers.
effective.
5 Managers are aren’t responsible for how
4
employees organise their time and projects.
One young person I interviewed said all some of
6 Senior All staff in the company can tell us their
the places to go in the evening were expensive.
ideas and opinions.
He said he and his co-workers liked to have dinner
7 It’s important to arrive on time for work meetings;
socialise together after work.
it shows you are professional.
One young office worker I spoke to said she likes
2B
to buy natural health personal care products. The
price of the products was more less important to
her than the quality.
3A
3&5
Another shopper I interviewed told me she likes
doesn’t like to go to shopping malls. She always
3B
wears doesn’t want to wear the fashions and
1 half / 50% / fifty percent
colours that are popular right now.
2 six/6
3 seven/7
5A–C
4 20/twenty
5 10/ten
6 8/eight (o’clock)
5D
First column = 50% (half the employees are
Model answer
working at 6 p.m.); second column = 20%
Angelica’s Fashion Jewellery
(20% are working at 7 p.m.); third column =
Winter Pop-up Store
10% (10% are working at 8 p.m.)
Hamilton Street, Yaletown
Second line = 7 p.m.; top line = 6 p.m.
Come and shop in my new pop-up store.
Special new designs for the winter from an
independent designer. You will not find these
designs in any other stores. It’s the perfect place

3C 2A
Possible answer 1 (more) tourists
percentage of staff at work in the evening 2 currency
3 time
3D 4 exchange (marketplace)
1 It’s usual to have a two-hour lunch break from 5 market
2–4 p.m.
2 If staff like the long lunch break or not. Álvaro 2B
believes they like to have a good meal and socialise 1d
with colleagues, but Marina thinks most staff would 2a
prefer a shorter lunch break and the chance to go 3e
home earlier. 4b
3 She thinks they won’t get so much work done 5c
later in the day when they do a long working day,
because they are tired. 3
4 She thinks there could be accidents at work and local currency, time bank, Saturday market
more sick leave because staff are tired (and
probably stressed). 4A
Local currency:
3E Advantages – increases the exchange of goods and
Students' own answer services; helps small, cash-only businesses; keeps
money in the local economy
4A–D Disadvantages - some businesses might not like
Students’ own answer the idea
Time bank:
5 Advantages – makes all people’s value equal;
Model answer encourages people to get to know each other;
Hello Carlos, gives unemployed people a work opportunity
I’m writing to tell you about the new work patterns. Disadvantages - some people may think it isn’t fair
Firstly, we decided to introduce an intensive Saturday market:
working day from 7 a.m. to 3.30 p.m. every day Advantages – allows people to sell things they
from Monday to Friday. make; encourages people to make their own local
We are introducing a more flexible timetable. products; encourages people to get to know each
Employees can decide what time they start work other
(from 7 a.m. to 8.30 a.m.) and finish (from 2 p.m. to Disadvantages – might require expensive insurance
3.30 p.m.). Everyone must work 37 hours a week.
We also decided to make the lunch break flexible 4B
with a minimum break of 30 minutes and a Students’ own answer
maximum of two hours. Lunchtime can be any
time between 1 p.m. and 3 p.m. 5A
We decided not to introduce working from home. Ellen: Saturday market
Please don’t tell anyone about these changes until David: local currency
it is official.
Let me know if you have any questions. 5B
Best Regards, 1
Clara aD
bE
cN
Business workshop 5 2
aN
1
bE
1 the local economy and quality of lifet
cD
2 Some people want to encourage cash-only
3
businesses, and others want to avoid money
aE
in some situations.
bD
3 other towns and cities around the world
cN

6A–C 5B
Students' own answer She plans to hire a part-time employee to help
manage the business.
7
Model answer 5C
We would like to confirm the result of the recent 1 She’s having a few problems with the
vote on which project our town will support. The new designs.
people present at the meeting voted to support 2 She needs someone to talk to – Natalya can talk
the local currency project. They believe this will to her.
encourage people to shop locally and will make 3 His other part-time job has ended.
people feel proud of our town. Local currencies 4 He may look for a full-time job somewhere else.
have been very successful in other places. We
hope everyone in town will support the project and 6A
benefit from it. If this project is successful, we may 1J
try one of the other two projects that we discussed. 2L
3J
4N
Business workshop 6 5N
6J
1
7L
1 She made a chair as a hobby and her friends
8N
loved it and wanted to buy one.
2 designer, accountant/book-keeper, director
6B
3 Possible answers As it’s a busy, small business,
Possible answers
they’re probably all working very hard. Their jobs
1J
may feel insecure, as the business is only just
2N
barely successful. They may not get along well on
3J
a personal level. João might wish for a full-time
4J
position.
5L
2A
6C
1 maths
Model answer
2 not completely happy
João wants a full-time job and Natalya can now
offer another part-time job. So João could turn the
2B
two part-time jobs into one full-time job by taking
Likes: solving problems, creativity
over managing some of the business – solving
Isn’t very interested in: numbers, accounting
problems with suppliers, for example – so Natalya
can concentrate on selling. João could also work
3A
with Leila, listening to her and helping her develop
She liked working in a team.
her ideas. This makes sense because he has
expressed an interest in being more creative and
3B
problem-solving, and because Natalya has said
1 bothers
she really wants to focus on sales.
2 talks to
3 concentrate
6D
4 share ideas
Model answer
They could find an office where they can have
4A
an open-plan seating arrangement to make
not completely
communication easier, or they could find an office
with a shared social space if they want to keep their
4B
private rooms. However, this might be difficult
1 difficult
because it might be more expensive. They could
2 are not really happy
arrange to go out of the office at certain times, or
3 making a great product
for certain meetings – maybe for lunch – for more
informal interaction They could consider going out
5A
for a meal or a drink after work occasionally. As
A hotel group has placed an order for 20 chairs
the Director, Natalya could arrange for occasional
immediately, and 200 more in the next year.
Friday afternoon trips to galleries or design

companies, to inspire their work and help develop 3 Probably Option 1, but this is open to discussion.
ideas. João has expressed an interest in being In theory, the company would be proud of any shoe
more creative; it might help the team if everyone it decides to produce. However, Option 1 is the
discussed new chair designs together. most complex design and probably the design
Oscar would feel the most proud of. It could be
argued that Option 2, also a handmade shoe, would
Business workshop 7 make the company proud because producing it also
includes hiring ten additional workers, which is good
1
for local people.
1 producing shoes/footwear
2 well-known global shoe companies
6B
3 producing their own line of shoes
Possible answers
4 shoe manufacturing consultancy
Role A: This option will produce the highest quality
5 deciding what type of footwear to produce, and
shoe. Zapatos Trujillo S.A. will be proud to produce
the best production processes to use
high quality footwear. The workers will feel happy
and comfortable because they will continue working
2A
in the same way. Options 2 and 3 aren’t good
How long it takes to complete a shoe order; Making
because they produce a shoe of lower quality.
costs lower
Option 3 uses automation, which Oscar García
wanted to avoid. Also, ten people will lose their
2B
jobs.
1 3,000
Role B: This is a good option because it is in
2 12
the middle of the other two. The shoes will be
3 20
handmade, but they will not be so expensive, so
4 30
they will sell more easily. Also, it will give ten people
5 skill
a job. Option 1 isn’t good because the expensive
shoe may be difficult to sell. Sofia said it could be
3A
hard to enter the market at the high end. Option 3
Sofia – 1, 6
uses automation, which Oscar García wanted to
Oscar – 2, 4
avoid. Also, ten people will lose their jobs.
Mario – 3, 5
Role C: This option creates the most profit. The
company could use the extra money from this
3B
option to produce the Option 1 shoe in the future.
b
It would be a good way to make the business grow.
Option 1 isn’t good because the expensive shoe
4A
may be difficult to sell. Sofia said it could be hard
Sofia wrote the report for her boss,
to enter the market at the high end. Option 2
John McDermott.
isn’t good because of the expense of hiring new
workers. Both Option 1 and Option 2 are bad
4B
because they don’t produce as much profit for
2 (because the business would not make a profit)
the company.
5
Here are the calculations on overheads and profit:
Sofia’s worried that Oscar won’t accept the idea of
Option 1 – Mario’s fancier design
automation. John recommends that she share
Number of pairs: 12000
some stories of other factories that have
Material: 50.00
automated, but also points out that the decision is
Material total: 600,000.00
Oscar’s. He recommends that Sofia gives Oscar
Workers: 50
several options.
Rate: 5000
Total labour: 5000
6A
Mat + Lab: 850,000
Possible answers
Fixed overheads: 200.000
1 Option 1 – The other two simpler options, with
Cost per shoe: 87.50
cheaper materials, wouldn’t result in a premium
Wholesale price: 131.25
shoe.
Retail price: 236.25
2 Option 3 – Oscar is against automation, prefers
Income: 1,575,000
his staff to make shoes with their hands and doesn’t
Profit: 525,000
want to lay off workers.

Option 2 – Simpler shoe and more workers 2A

Number of pairs: 15000 1 Energy use
Material: 38.00 2 Paper use
Material total: 570,000.00 3 Waste
Workers: 60
Rate: 5000 2B
Total labour: 300000 Students’ own answer
Mat + Lab: 870,000
Fixed overheads: 200,000 3A
Cost per shoe: 71.33 Order the items are mentioned in: 1 motion
Wholesale price: 107.00 sensors, 2 cloud computing, 3 printers, 4 recycling
Retail price: 192.60 scheme
Income: 1,605,000
Profit: 535,000 3B
cloud computing, multifunctional printers, recycling
Option 3 – Automated simple scheme
Number of pairs: 20000
Material: 36.00 3C
Material total: 720,000.00 1 lights
Workers: 40 2 toilets
Rate: 5000 3 car park
Total labour: 200000 4 servers/machines
Mat + Lab: 920,000 5 right temperature
Fixed overheads: 300,000 6 (print) quality
Cost per shoe: 61.00 7 image
Wholesale price: 91.50 8 reputation (as a green company)
Retail price: 164.70
Income: 1,830,000 4A–C
Profit: 610,000 Students' own answers
6C
7
Model answer
I’m writing to let you know that we’ve discussed
the options for producing a new line of shoes.
We think Option 1 is the best option. Although
it doesn’t produce the most profit, it will allow
Zapatos Trujillo S.A. to make a shoe that the
company will be proud of, to continue making
shoes by hand and to keep its full workforce.
We hope that the new line of shoes will be
a big success.
Business workshop 8
1
1 It’s an insurance company.
2 It’s six kilometres from the city centre. It’s on four
floors and is designed to save energy.
3 It’s responsible for day-to-day operations such as
energy use, security, cleaning and maintenance.
4 to reduce costs and help protect the environment
(and to give the company a better reputation as
well)

Review 1 4 close
5 links
1 6 warehouse
1 reservation 7 port
2 public transportation 8 convenient
3 long-haul
4 stay 2
5 abroad 1 not big enough
6 ridesharing 2 too many changes
7 vehicle 3 too much money
8 delayed 4 too small
5 too far
2 6 enough space
1 more difficult than 7 enough parking spaces
2 happier than
3 The worst 3
4 The best 1 check
5 the least expensive 2 Correct
6 less important than 3 right
4 Exactly
3 5 specific
1 That’s right 6 mean
2 you come from 7 saying
3 How long was
4 About six hours 4
5 do you live 1 see
6 Do you know 2 copy
7 Yes, a little 3 agenda
8 What are you 4 start
9 visiting 5 reason
6 volunteer
4 7 minutes
1 having 8 time-keeper
2 how 9 add
3 need/have 10 Item
4 can’t
5 Try 5
6 Can 1 working from home
7 How 2 by the way
8 do 3 as soon as possible
4 to be confirmed
5 5 estimated time of arrival
1 Dear
2 ask 6
3 looking 1 I am very sorry I can’t come to the meeting.
4 would 2 I will be with you in 15 minutes.
5 need 3 We know other suppliers are interested.
6 confirm 4 John sent a message to the boss yesterday.
7 look 5 I’m reading the document now.
8 Kind
Review 3
Review 2
1
1 1 pharmacy
1 studios 2 bill
2 lab 3 branch
3 leisure 4 charges

5 by 5 self-employed
6 spend 6 flexible
7 stores
8 ordered 2
1 have / ’ve spent
2 2 Have (you) worked
1 decided 3 has taught
2 did not / didn’t want 4 has / ’s gone
3 caught 5 have / ’ve (never) been
4 arrived 6 has / ’s visited
5 went 7 has / ’s won
6 rang 8 have / ’ve learnt
7 did not / didn’t have
8 told 3
1 think
3 2 input
1 were you doing 3 add
2 was having 4 point
3 were you talking 5 go
4 were discussing 6 heard
5 Were you visiting 7 into
6 was not / wasn’t visiting 8 thoughts
7 were sitting
4
4 1 calling about
1 just 2 if we fix
2 looking 3 postpone
3 moment 4 bring it
4 How are 5 check
5 with 6 free
6 about 7 suit
7 Having 8 out for me
8 help 9 better for
10 for being
5 11 set for
1 Second = First
2 be = get 5
3 start = move 1 to confirm
4 give = hand/pass 2 contact me
5 hand = recap 3 to seeing
6 sum = wrap 4 am delighted
5 unable to
6 6 our meeting
1 once a week
2 last
3 was visiting Review 5
4 always excellent
1
5 Unfortunately
1 cashless
6 highly
2 financial
3 mobile
Review 4 4 currency
5 revenues
1 6 payment
1 intern
2 temporary 2
3 unemployed 1 hand
4 retired 2 short

3 dispensers 2
4 delivery 1 everyone
5 petty 2 everybody
6 withdraw 3 everything
4 something
3 5 somewhere
1 will not have / won’t have / provides 6 everywhere
2 don’t pay / will need / ’ll need 7 something
3 walk / ’ll save / will save 8 Someone
4 will increase / get 9 everyone
5 eat / will not feel / won’t feel
6 will stop / goes 3
1 You must be so disappointed.
4 2 I know how important it was to you.
1 with 3 You can always try again.
2 mind 4 I’m sorry it didn’t work out for you.
3 prefer
4 at 4
5 how 1 really
6 rather 2 wondering
7 feel 3 subject
8 with 4 why don’t
5 might
5 6 such
1 look 7 doing
2 shows 8 could
3 see
4 quarter 5
5 context 1 If possible, I’d like
6 third 2 please
7 thing 3 would you mind
4 could you let
6 5 can you
1 Sir 6 Do you think
2 know
3 raised
4 Unfortunately Review 7
5 keeping
1
6 We enclose
1 product tester
7 list
2 feedback
8 appreciate
3 launched
9 supplying
4 usefulness
10 faithfully
5 challenges
6 purchased
Review 6 2
1 1 can / have to / need to
1 cooperated 2 have to / need to
2 reliable 3 can’t / have to / need to
3 respect 4 can
4 arguments (disagreements) 5 have to / need to
5 experienced 6 have to / need to
6 dealing 7 can
7 agree/communicate
8 disagree (argue) 3
1 start by
2 next step

3 Do you see 5 question, about

4 like this 6 the answer
5 Any questions
6 Once you’ve 5
7 you’ve completed 1 you know
8 because 2 now ready
3 are going to
4 4 will reduce
1 background 5 also plan to
2 mute 6 therefore
3 connection 7 are holding
4 hanging up
5 echo
6 switched on
7 volume
8 cutting out
5
1 report
2 new
3 recruited
4 very lightweight
5 easy-to-use
Review 8
1
1 pollutes
2 recycled
3 impact
4 destruction
5 protect
6 damage
2
1 should
2 shouldn’t
3 could/should
4 could
5 shouldn’t
6 should/could
3
1e
2g
3a
4d
5f
6b
7h
8c
4
1 anyone have
2 good question
3 you’re asking
4 Does that

Pronunciation 3.2 Past Simple

1
1.2 The letter ‘r’ 1 different
1 2 different
1 A party for50 is cheaper than a party for500. 3 same
2 The better option is a big tent in the park. 4 different
3 Some people think this is the worst hotel in town. 5 same
4 The barbecue is bigger than the restaurant. 6 same
5 A circus theme is more fun than just having 7 same
a meal. 8 different
6 Are some venues better than others? 9 same
10 different
2A
1 A party for 50 is cheaper than a party for 500. 2
2 The betteroption is a big tent in the park. heard – served
3 Some people think this is the worst hotel in town. saw – thought
4 The barbecue is bigger than the restaurant. agreed – received
5 A circus theme is more fun than just having came – played
a meal. arrived – cried
6 Are some venues betterthan others?
2B 3.3 Stress in short sentences

British: 1 4 5 1A
American: 2 3 6 1 How’s it going?
2 You look a bit worried.
3 I’m sure he’ll understand.
1.3 Showing interest in small talk 4 I’m still having problems.
1
1b 1B
2b 5 I’m going as fast as I can.
3a 6 How about asking someone to help?
4b 7 I’ll see if I can get you some support.
5a 8 How are you doing with that report?
2.1 Syllables and stress 4.1 Vowel sounds: British English

2 and American English
1 access 1
2 convenient 1 A (American)
3 facilities 2A
4 hotel 3 B (British)
5 studio 4A
6 transport 5B
6A
7A
2.2 Stress in noun phrases 8B
1
city zoo 2
1 A (American) – B (British)
2 2 B–A
1 skiresort 3 B–A
2 birdpark 4 A–B
3 city zoo 5 B–A
4 wildlife park 6 A–B
5 shopping experience 7 B–A

8 A–B 12 the years two thousand and six to twenty

9 A–B eighteen
10 B–A
11 A–B
6.1 Vowel sounds: /ɪ/, /iː/, /aɪ/
3
1 A (American)
and /ɪə/
2A /ɪ/ busy, city, issue, simple
3 B (British) /iː/ believe, complete, metres, people
4B /aɪ/ climbing, high, hiker, reliable
5A /ɪə/ clearly, experienced, realise, zero
6B
7A
8B 6.2 Linking between words
9A
2
10 B
1 Do you have_everything you need?
2 Print_out_an_extra copy.
4.2 Present Perfect Simple 3 I’ve looked_everywhere for_it.
4 A copy of the report_and_a pen_or pencil.
1 5 I’m glad you’re_all here.
1 I’ve, I have 6 Just_ask_if you need help.
2 I’ve
3 I’ve, he’s
4 he has, He’s 7.2 can and can’t
5 Have you, I’ve
1
6 I’ve
1 can’t
2 can
3 can’t
5.2 Intonation in conditionals 4 Can
1 5 can’t, can
1 money, English 6 can
2 cycle, thousands
3 money, bigger 2
4 car, bicycle Sentence 2 You can use the check-in kiosk. W
5 weather’s, walk Sentence 4 Can I check in without my ID? W
6 lunch, hundreds Sentence 5 This robot can’t talk, can it? S
7 transport, money Sentence 6 Yes, it can! S
8 deposit, house
7.3 Phrasing and pausing when
5.4 Numbers and figures giving instructions
1 The first step / is to sign in to your account. / To
1 room one oh one do this / you’ll need to enter your name / and ID
2 forty-six point oh nine two / forty-six point nought number. / When you’ve done this, / go to the
nine two drop-down menu / in the top right-hand corner
3 the years sixteen oh five to sixteen fifteen of the screen, / and select ‘Create new report’ /
4 oh point five percent / nought point five percent Then / you can type your report / or paste it in.
5 oh seven two, four six oh, seven oh five
6 ten to twelve year olds
7 eighteen point oh seven percent / eighteen point 8.1 Vowel sounds /ɜː/, /ʊ/, /uː/
nought seven percent and /əʊ/
8 below zero
9 twelve forty five to fourteen oh five 1
10 rooms four oh five to four oh nine 1 surf
11 oh three seven one, oh five oh, three six eight, 2 looking
two eight oh 3 improved

4 coast
8.2 should and could

1
1 could
2 shouldn’t
3 should
4 could
5 should
6 should
2
1 We could (W)catch a bus or get a taxi.
2 N/A – contains ‘shouldn’t’
3 Do you think I should (W)walk more?
4 Yes, and you could, (S)easily.
5 They should (W)spend more on public transport.
6 Yes, they definitely should. (S)

Unit 1 Travelling For Work: Coursebook Answer Key

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1.2 Events management

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Sports and leisure facilities: tennis courts, golf club,

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5 not satisfied – his/her children were not the right 2

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7A 2.4 Business skills:

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When did you last stay here?

Would you recommend us? 5

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6 4 She has three jobs and two voluntary roles.

7A Student B text (p.40):

4.2 Executives at work Differences:

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8A contribute; people may feel ‘manipulated’ because

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4 5 to hear what you

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4 3 Orla is trying to decide whether to simply tell the

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2 Generation X (b. 1964-79), Generation Y 5B

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5.5 Writing: Letter about Unit 6 Teamwork

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3 to send in a proposal, and it will look good on her

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3 Alex mentions that he had to apply to engineering 8

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4 teams can be managed, but Anatol says the board

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Unit 7 Research & 7

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8.5 Writing: An intranet update

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Business workshop 1 everything is going to be OK with the trip.

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4 cleaning 2 It is a temporary shop that can be open for a day

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