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Governance Case Studies Volume Seven CPA Australia LTD, 2018

Prior to 2011, SMRT was renowned for reliable rail services in Singapore. However, frequent delays and disruptions have occurred since 2011, including major incidents like train collisions and tunnel flooding. Over a decade later, breakdowns on the North-South line continue to happen regularly despite infrastructure upgrades. Public criticism of SMRT's leadership and operational failings has increased.

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37 views

Governance Case Studies Volume Seven CPA Australia LTD, 2018

Prior to 2011, SMRT was renowned for reliable rail services in Singapore. However, frequent delays and disruptions have occurred since 2011, including major incidents like train collisions and tunnel flooding. Over a decade later, breakdowns on the North-South line continue to happen regularly despite infrastructure upgrades. Public criticism of SMRT's leadership and operational failings has increased.

Uploaded by

alina
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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“Prior to its first major breakdown in 2011, rail services offered by Singapore’s

SMRT Corporation Ltd (SMRT) were renowned for their reliability and
efficiency. However, things have taken a turn for the worse since then. There had
been an increase in frequency of train delays and disruptions, which sparked
public criticism towards SMRT. Despite several leadership changes, major
disruptions continued to occur, such as the Bishan tunnel flooding incident on 7
October 2017 and a train collision a month later, affecting commuters on a large
scale.”

‘NEXT STOP FOR SMRT’ pp 131 – 144 in Mak Yuen Teen edited Corporate
Governance Case Studies Volume Seven CPA Australia Ltd, 2018.
https://governanceforstakeholders.com/wp-content/uploads/2018/10/cg-vol-
7.pdf

A decade on from the first major breakdown in 2011, the following is an excerpt
from the Straits Times:

“A track fault near Braddell MRT station is slowing down train service on the
North-South Line towards the city on Tuesday morning (March 17, 2020).
Commuters reported on Tata SMRT - a Facebook community page for public
transport users - announcements that said trains would slow down between
Braddell and Toa Payoh stations, resulting in a five-minute delay in travelling
time. The first alerts were put out at around 10am…. Tuesday's glitch is the third
track fault to have affected the North-South Line in the past four weeks. The line,
like the East-West Line, has been revamped, with at least three of its six major
components and systems changed out completely.”
(https://www.straitstimes.com/singapore/transport/track-fault-hits-north-south-
mrt-line )

Several breakdowns continue to occur, as seen in the following:


https://www.straitstimes.com/singapore/transport/track-fault-hits-north-south-
mrt-line
https://sg.news.yahoo.com/mrt-breakdown-smrt-lta-finger-pointing-unhelpful-
ong-ye-kung-082028430.html
https://www.onlinecitizenasia.com/2020/10/15/smrt-disruption-on-train-
services-caused-by-power-cable-insulation-breakdown/
https://www.smrt.com.sg/Announcements/articleid/1282
The SMRT annual reports can be found at https://www.smrt.com.sg/News-
Room/Annual-Reports
You have been appointed as a consultant to prepare and submit a report on SMRT.
You were asked to have a look at the ‘Next Stop For SMRT” case as well as SMRT
website including the annual reports and relevant articles (the ones mentioned above
and from your own research). You can also refer to other relevant sources and your
knowledge.
Your report should specifically address the following queries:

(a) Evaluate and critique the board of directors and management of SMRT over the years. (25 marks)

Requirements: 2 Pages

(b) Discuss and assess whether the board of directors and management of SMRT should
be held responsible for the behaviour of their staff when mishaps occur. Recommend (25 marks)
measures which the board of directors can take to rebuild and improve SMRT’s
reputation as a world-class transport service provider.

Requirements: 2 Pages

(c) Examine SMRT’s whistleblowing policy and its disclosures. Where is it being (15 marks)
disclosed? Is the disclosure in line with the code of corporate governance code
principles? Evaluate the importance of the whistleblowing policy to the company.

Requirements: 1 Page

(d) Analyse and identify the new risks that SMRT need to address during this Covid-19 (15 marks)
pandemic.

Requirements: 1 Page

(e) Identify and appraise the corporate social responsibility (CSR) initiatives adopted by (20 marks)
SMRT in relation to Covid-19.

Requirements: 2 Pages

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