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Work¡ng w¡th words I Company types and activities

1 Match these company types to the pictures.
pharmaceuticals real estate electronics recruitment
hospitality software financial services automobile

Start¡ng point
1 What nationality are
these companies:
Lufthansa, Sony,
Coca-Cola?

2 what do these
companies produce:
Philips, Bayer,
Microsoft?

ffi
3 what do these
companies provide:
Banco do Brasil,
Allianz Worldwide
Care, CNN?
rc!
Tirrn to file 55 on page 116
for the answers.
2 090 Listen to three people at a job fair. Which words do you hear from 1?

3 09D Listen again and complete these sentences.

1 Natasha works for a 1- company. She provides staff in the 2-
industry.
2 Malik's company produces 3- for a- companies.
3 William works in 5-. He wants a job in the 6- industry.
4 10D Listen and underline the stress in these words.
pharmaceuticals electronics recruitment hospitality
finance automobile

§ What type of company is your company? What type of companies do you

work with?
 A company produces products andit provides services .Write product or
service next to the words in C below.

GlaxoSmithKline provides electronic equipment 1 product

Microsoft produces financ e 2

Sony software 3-
Manpower cars 4

Toyota staff s-
Deutsche Bank AG
-
pharmaceuticals 6-
- C
7 Work with a partner. Take turns to make sentences about the companies in 6. I
J
Example: Sony produces electronic equipment. ;n
N
I Does your company produce products or provide services? Or both?
T
I 11D Listen to a presentation about Kikkoman. Number the presentation o
-t
o-
slides 1 to 4 in the order you hear them. E
C)
r-+
a
Po
a
(D
-l

C)
(D
a

A B C D

10 Complete the presentation with these verbs.

employ sell export provide buy develop
Kikkoman is a Japanese company and we 1- 400 million litres of soy
sauce every year. We 2- 6,500 people in total. We 3- soy sauce
all over the world including Asia, North America, Australia, and Europe. We
also a- new products for the pharmaceuticals industry. Restaurants,
supermarkets, and Asian food shops 5_ our products and we also
6- lessons in Japanese cooking - using Kikkoman products of coursel

11 tt> Listen again and check your answers to 10.

D For more exercises, go to Practice file 2 on page 80. Tip I work +
p re pos itio n
12 Prepare a presentation about your company. Use some of the sentences
below. We use the verb work in
ll'm 5 We employ d¡fferent ways:
2 I'm from work for (an employer /
6 We develop
compan!): I work for BMW.
3 Iworkfor- 7 We export to
work w¡th (people or another
4 We produc e / provide 8 We -
sell our products to
country): I work with
13 Now give your presentation to the class. - colleagues.
- work in (department or area of
@ »» Interactive Workbook D Glossary business): I work in Production.
 Language at work I Present simple
I C"l is a Korean company with different business areas. Match these
business areas to the pictures below.
Bio Pharma Home Shopping and Logistics
Food and Food Service Entertainment and Media

We lproduce / produces sugar and We aexport / exports medicines

cooking o¡1. The company 2have / has to countries around the world.
restaurants, cafes, and food shops. And we s develop / devetops new
It3provide / provides meals for biotech noLog ica I prod ucts.
restaurants, schoo[s, and hospita[s.

tu

The company 6produce / produces We eprovide / provides a home

fi[ms for the Korean market and shopping service. We 1oh ave / has
abroad. We 7 import / imports films a logistics centre. lt
from foreign production companies tt provide
/ provides tra n s po rt a n d
... and we shave / has eight cab[e TV de[ivery services.
channe[s ... and a chain of cinemas.

2 12> Listen and underline the correct verb in itolics in 1.

3 The verbs in 1 are in the present simple tense. \Me use this tense for
general facts. \Me add -s or -es to the verb after
1 l/you/we/they t] 2 he/ she /it I
4 Work with a partner. Name a company from a business area in 1. Use the
Tip I nave / has words in italics to talk about the company.
This verb is irregular. Example: Canal Plus is a media company. It producesfilmsfor the European
have - + has NOT haves market.
5 13> Listen and complete these questions and answers.
1A export these products?
Tip I short answers
B Yes, we
ln conversat¡on, we answer
2A the import films too? questions w¡th short answers.
B Yes
For example:
3A CJ provide financial services? A Do you export these
B No, it provide financial services. products?
4A you medicines? B Yes, we do. NOT Yff,-we
B No, . We export medicines. deo*
-
6 Complete these rules on the present simple tense.
1 questions with the words
G
Make and ¿
I

2 Make negative sentences with the words and ;r

3 Make positive short answers with Yes, he / Yes, I N
4 Make negative short answers with No, she -. / No, we -U
-. o
-t

D For more information and exercises, go to Practice file 2 on page 81.

-.
O-
C
(-)
7 Work with a partner. Ask and answer questions using the prompts below. a
Example: A Do you workfor an ltalian company? Ao
B No, I don't. I workfor a Brazilian company. a
(D
... you work for ...? -t
s.
... your company export / import ...? O
(D
... your company produce / provide ...?
a
... your company develop / deliver ...?
... you have ...?
... your department employ...?
... your customers buy ...?

Pract¡catty speaking I Uow to say numbers

1 Can you say these numbers?

tr
0778456365 i
COMPANY HISTORY:

¡
$4s.60 Sta rt 2001

TOTAT : 1,300

2 14> Listen and check.

3 Work with a partner. Answer these questions with numbers.

1 What year is it?
2 What's your office telephone number and your mobile number?
3 What's the number of employees in your comp any?
4 What's the price of your company's main product or service?
Tip Saying '0'
I

We say oh or zero for 0.

 Business communication I Booking and ordering by phone
I Oo you order products and services by telephone? What do you order?

2 tS> A customer phones a restaurant. Who asks for 1-6? Listen and write C
(customer) or R (restaurant manager)?
1 a private room C 4 a special price
2 a name 5 to confirm by email
3 the prices of set meals 6 an email address
3 tS> Listen again and complete these questions with verbs from the list.
W give confirm spell have (x2) repeat speak tell
1 Can I book a private room ...?
2 Can you me your name, please?
3 Can you me the prices?
4 Can you that, please?
5 Canl-aspecialprice?
-
6 Can you - my booking by email?
7 Can I - email address, please?
I Can you more slowly?
9 Can you - Hori?

4 -your
rc> Listen to part of the conversation again. What words does the
restaurant -manager say after 'Yes'? How does he say'No'?
-
5 Work with a partner. Take turns to ask and answer the questions in 3.

D For more exercises, go to Practice file 2 on page 80.

6 Work with a partner. Make this conversation more polite, then practise it.

A I want to order some mobile phones.

B What's the product code?

Key expressions
A DFK 1678.
Requesting
Can I book I order ...?
B Slow down!
A DFK 1678.
Asking for informat¡on
Can you give me ...? B OK.
Can you tell me ...? A I want delivery next week.
Can you confirm ...?
B We don't have them in stock.
Responding
A Send them as soon as possible.
Yes, of course.
Sure. B I want confirmation by email.
Yes, we do. A What's your email address?
l'm sorry, but we don't ...
B info@bcom.biz.
Asking for repetition and A Spell it.
spelling
Can you repeat that?
B info@bcom.biz
Can you say that again? A Goodbye.
Can you speak more slowly?
Can you spell that? 7 Work with a partner. Student A, turn to File 05 on page 104. Student B,
turn to File 31 on page 110.
@ »» Interactive Workbook
D Phrasebank @ »» Interactive Workbook D Email and D Exercises and Tests
Viking is an international offices supplies company. Read about the service
it offers its clients.

Catalogue? Yes

Free delivery? Yes, for orders over [30, if ordered in same country
Orders under [30 : L2.90 delivery charge
Return products? Yes, within 30 days
I nternationaI deliveries? Yes and there's a website for each country

Delivery times? Some areas, same day Other areas, next day

What do you think about the services Viking offers?

What is important for you when you order office supplies or other
products?
o free delivery? . easy to return products?
o Internet ordering / ordering by phone? o a catalogue to look at?
. price?

You work for an international company in the Purchasing Department.

It is important that the whole company has the same suppliers, so your
job is to choose one which can provide products worldwide, is flexible,
and has good prices.

Listen to the phone call between a colleague and Euroffice and

complete the information in the table.

Euroffice
Catalogue?
Free delivery? h
Delivery times?
Return products?
International deliveries?

Work with a partner. Compare your information and discuss the

differences between Viking and Euroffice. Which company do you E{
want to choose as your new suppli er? Why?
You want to buy a new desk for your office. Student A, turn to File 02
on page 103. Student B, turn to File 30 on page 110.
Unit 1
Zuckerberg Yes, I am. But mY work Unit 2
colleagues are also my friends. For
example, Dustin Moskovitz, Head of
01 09
Engineering, is a friend from college'
Dahlia is Indian. William Nice to see you again, Natasha'
And Adam DAngelo is mY Chief
Raquel is Brazilian. Do you know Malik?
Technology Officer. We're old friends
Randy is American. Natasha No. Hello, I'm Natasha Darcy'
from school.
Lukasz is Polish. Nice to meet You.
Tiziana is Italian. 06 Malik You too. Where do You work?
Charlotte is British. Natasha I'm with Perfect Match. It's
1
Yuko is Japanese. a small recruitment comPanY. We
A What's his name?
Jacob is South African. provide staff - especiallY in the
B Mr Gorski. pharmaceuticals industry. What about
02 A How do you sPell that? you?
B G-O.R-S-K-I. Malik I work for a companY called
Japan
A Thanks.
Japanese Risklink. We Produce software for
Erilish 2 financial services comPanies.
!taly A What's your comPanY? Natasha Oh right. What about You,
Ilslian B Lufthansa. William? Do You still work in
India A How do you sPell that? electronics?
American B L-U-F-T.H.A-N.S-4. William Well, yes, but I don't have a job
Brazllian A Thanks. right now. That's why I'm here. I want
Polish to find something in the automobile
Africa 07 industry, if Possible.
Alek Hello. MY name is Alek Gorski'
03 That's G-O-R-S-K-I. We have an 10
1 I'm from India. I'm a receptionist for an appointment with Mrs Da Rocha. pharmaczuticals hosPitalitY
American company. Eva How do You do, Mr Gorski? I'm Eva, electronics fuance
2 Hello. I'm from Brazil. I'm a human Maria Da Rocha's assistant. recruitment automobile
resources manager. I work for an Alek Pleased to meet you, Eva. This is
Italian company. my assistant, Elzbieta Wozniak. 11
3 Hi. I'm a sales reP. I'm from the USA, Eva Nice to meet you, Elzbieta. Sorry Kikkoman is a JaPanese company
but my company is JaPanese. - how do You sPell that? and we sell four hundred million litres
4 Hello. I'm Polish and I'm a team leader Elzbieta Elzbieta? That's E-L-Z-B-I-E- of soy sauce every Year. We employ
for an Indian company. T-4. six thousand, five hundred people in
5 Hi. I'm a personal assistant from Italy. Eva E-L-Z-B-I-E-T-A. Thanks. Just a total. We export soy sauce all over the
I work for a Polish company. moment. Maria, your visitors are here. world, including Asia, North America,
6 Hello. I'm the Chief Executive Officer Australia, and Europe. We also develop
for a British company and I'm from the Maria Alek. It's good to see you again. new products for the pharmaceuticals
UK. Alek And you. How are You? industry. Restaurants, supermarkets,
7 Hello. I'm Japanese. I'm a technician Maria I'm fine. And You? and Asian food shops buy our products
for a Brazilian company. Alek Not so bad. Maria, do You know and we also Provide lessons in
8 I'm a financial director from South Elzbieta? She's mY new assistant. Japanese cooking - using Kikkoman
Africa. I work for a South African Maria No. How do You do, Elzbieta? products of course!
company. Elzbieta Pleased to meet You.
T2
04 08
A
Interviewer So where is your company Maria See you soon, Alek.
Our first business area is Food and
Alek Yes, goodbYe Maria.
exactly? Food Service. We Produce sugar
Zuckerberg It's in Palo Alto, in Maria Nice meeting You, Elzbieta.
and cooking oil. The companY has
California. Elzbieta Nice meeting You, too. restaurants, cafés, and food shoPs'
Interviewer You are a CEO, so are you at Maria Bye. Have a good journeY. It provides meals for restaurants,
work all the time? Alek Thanks.BYe. schools, and hosPitals.
B B Can you repeat that, please?

A Our second business area is One thousand three hundred A Twenty-five and thirty-five.
Bio Pharma. Here we produce employees work here. B OK. Um ... it's for a group of twenty.
pharmaceuticals and medicines. Can I have a special price?
4
B And do you export these products? A I'm sorry, but we don't have special
We started the company in two prices for food. But if you have wine,
A Yes, we do. We export medicines to
thousand and one. maybe we can do ...
countries around the world. And we
develop new biotechnological products. 15 T7
c A Hello, Giorgio's. Euroffice Euroffice, Customer Service.
A The third area, Entertainment and B Hello. Can I book a private room in Customer Hello, I'd like some
Media, is now the main business of CJ. your restaurant for next Monday, information, please.
The company produces films for the please? It's for a group of twenty. Euroffice Yes, how can I help you?
Korean market and abroad. A Twenty people? Yes, of course. Can you Customer Do you have a catalogue to
B Does the company import films too? give me your name, please? order from?
A Yes, it does. We import films from B Yes, sure. It's Toshiko Hori. But the Euroffice No, we don't. But you can see
foreign production companies like booking is in the name of BKD ... all our products online.
DreamWorks, and we have eight cable Customer OK. Err, is the delivery free?
TV channels in Korea and a chain of B That's fine. So do you have set meals
Euroffice For orders over thirty pounds,
for groups?
cinemas. yes. Otherwise we charge three pounds
A Yes, we do.
D ninety.
B Can you tell me the prices?
A The fourth business area is Home Customer Right, and do you do express
A Yes, certainly. Twenty-five pounds or
Shopping and Logistics. We provide a delivery?
thirty-five pounds.
home shopping service for customers, Euroffice We do next day delivery on
B Can you repeat that, please?
twenty-four hours a day. orders over thirty pounds. Other orders
A Twenty-five and thirty-five.
B Do customers buy on the Internet? take two days.
B OK. Um . .. it's for a group of twenty.
A Yes, they do, but also on satellite TV. Customer And can we return products?
Can I have a special price?
We have a logistics centre. It provides Euroffice Oh yes, you can return any
A I'm sorry, but we don't have special
transport and delivery services. product within fourteen days of
prices for food. But if you have wine,
delivery.
maybe we can do ...
13 Customer OK, and finally do you do
1 B Can you confirm my booking by email? international deliveries?
A Do you export these products? A Yes, of course. Can I have your email Euroffice No, I'm afraid we only deliver
B Yes, we do. address, please? in the UK.
B Sure. [t's t dot hori at bkd ... Customer OK. That's all, thanks for the
2
A ...sorry, can you speak more slowly? information.
A Does the company import films too?
B Yes, it does.
B T dot hori at bkd dot ... Euroffice You're welcome. Goodbye. »
ls
A Sorry, can you spell Hori? Customer Bye. b

B It's H-O-R-I at bkd dot com.

fL
rr
3
o
A Does CJ provide financial services? |Ít
16 Unit 3 f1
B No, it doesn't provide financial
A Hello, Giorgio's.
services. =.
1§
B Hello. Can I book a private room in 18 fr+
4
your restaurant for next Monday,
a
Good morning. Today, I'd like to tell
A Do you import medicines? please? It's for a group of twenty. you about Spectrum Brands. We're a O
B No, we don't. We export medicines. H
A Twenty people? Yes, of course. Can global company with our head office I

you give me your name, please? in Atlanta and a technical centre

H
L4 oc
B Yes, sure. It's Toshiko Hori. But the in Madison, Wisconsin. We do our
1
booking is in the name of BKD ... research and development there.
A Can I have your phone number? We also have twenty-one factories in
B Certainly. It's oh-seven-seven-eight, B That's fine. So do you have set meals
North America and four more in Latin
four-five-six, three-six-five. for groups?
America: in Guatemala, Brazil, and
A Yes, we do.
2 Colombia. There are two factories in
B Can you tell me the prices?
A What's the price for that mobile phone? Europe: in Germany and the UK. Oh,
A Yes, certainly. Twenty-five pounds or
B It's forty-five dollars sixty.
thirty-five pounds.
i11e -