Oral Communication
Oral Communication
Oral Communication
ELEMENTS OF COMMUNICATION
Source - “the sender” the one who conceive the idea, prepares the
message, set the channel of distribution and decide who
the receiver will be.
Message – content that the sender passes on to the receiver. core of
communication.
Encoding – transformation of idea into a message by the sender.
Decoding – converting this message into some meaning by the receiver.
Channel – “tool” the medium through which the message travels from
sender to receiver. Ex. Internet
Receiver – person whom the message is intended.
Effect – the change in behavior of the receiver on receiving the
message from the sender.
Feedback - the response the receiver gives to the sender. It can be
negative or positive.
Oral Communication
FUNCTIONS OF COMMUNICATION
MODEL COMMUNICATION
Communication Apprehension
1. Dyadic – communication situation that involves two participants.
I. Conversation – face-to-face interaction between individuals. It is
inform with no agenda or set purpose, It is done for therapeutic
purpose.
II. Dialogue – similar to conversation although the former is much
more intimate and purposive than latter.
III. Interview – a formal and purposive consultation. In this situation
the interviewer’s objective is to obtain piece of information from
the interviewee.
2. Small Group Discussion – gathering of three or more people who aim
to explore a subject or issue and at a decision.
3. Public Speaking – a communication situation where a speaker speaks in
front of an audience. The speaker’s aim maybe to convey information,
persuade, or entertain, among others.
Began with when studies found out that certain people can be anxious not
only in public speaking situation but also in other communication situation. Now
communication apprehension is the correct term for anxiousness perhaps even
fear, that a person feels when he or she is in any communication situation.
Also you might feel “small” and alone in front of a huge crowd; thus such
feelings can make you uneasy and hesitant. The level of apprehension differs in
every individual and in every communication situation.
Oral communication
Communication Appreciation
Models of Communication
The process of communication can be explained through the various
models of communication
1. Linear Model – it present a straight path of relying information. It is only
one-directional which means that information from source or sender is
conveyed directly to the receiver. The speaker delivering a speech in front
of an audience.
The concept of a straight path of relying information was first proposed by
Aristotle and expounded by various scientist and communication experts.
Claude Shannon (Mathematician & an electronic) & Warren Weaver (scientist &
Both introduced an important concept in the linear model of
mathematician),
communication.
Shannon and Weaver explained that noise make the sending of the
message difficult thus, it becomes a barrier to effective communication.
It was primarily used in technical communication or the process of
communication that conveys scientific, engineering or other technical
information. This is one of the earliest models of communication that
shows the linear movement of message from a source
Linear Model – mass media, especially TV and radio. That is the message that comes
from a broadcast travels through airwaves in a straight path going to the receiver who
are watching and listening.
- Shannon and weaver emphasized the Role of noise as a barrier in
communication.
- Then the receiver gives feedback, he or she becomes the source.
- Meanwhile, the original source becomes the receiver of the feedback
- Your everyday conversation with friends are good examples of the interactive
model i.e – one gives a message the other receives it then they gives
feedback accordingly.
Oral communication
2. SMCR – this model was developed by David Berlo that indicates that a
source encodes a message before sending it and the receiver encodes it.
This model identifies four key elements of the communication process:
Source, message, channel, and receiver…
Intrapersonal/Interpersonal
Context – is the set of circumstances or facts that surround a particular
events situations among others.
A person I exposed to several communication context in his everyday life this can
be either intrapersonal or interpersonal communication
-It is normal and beneficial, because it gives you the chance to pause and planned
carefully before doing or saying anything.
-It can help you avoid doing or saying something detrimental to yourself or to others.
-artist are known to have intrapersonal skills for instance, writers and imagine various
scenarios as their inspiration for composing novels or poems for making artwork.
-Scientist do lots of self talks, especially when they are in deep thought while
conducting experiments or solving problem.
-In 1624, according to English poet John Donne wrote “No man is an island”. This means
that a person needs other people to live life fully; that is why this type of communication
is very important as well.
-Talking to or interacting with others, whether face-to-face or via gadget is an essential
part of life.
-It also means something involving or occurring among several people.
-Same also with politicians, celebrities, sales people, and supervisor, have good
interpersonal skills which help them accomplish their duties/ or objectives.
Oral communication
Public Speaking
Public Speaking - Speaking before an audience which is possibly one of the most feared
communication situations.
In this context, the speaker, usually stands in front or on stage, speak to many
people compared to the intrapersonal context in which one talks to himself or herself or
to the interpersonal context in which one speaks to a limited number of people.
Speaking before the audience maybe daunting and often nerve-raking task, some
people are actually very good in such situation.
These people can articulate their thoughts effectively and in some thoughts
effectively and in some instances, their audience with their wit and charm.
It is an important part of life thus it should not be feared.
It is carried out to accomplish specific goals such as to inform, to entertain or to
persuade. More over, almost everyone not just world leaders, diplomats, teachers and
celebrities will need to address his audience at some point in his or her life. Whether for
personal or for professional reasons.
Example - you as a student have already engaged in some form of public speaking when you
presented reports in front of the class.
Personal – a family member addresses his or her family events/ celebrations
- A family members/ friend delivers a eulogy to a grieving group.
Professional – leaders of an organization address members during a general
assembly or foundation anniversary.
- A company owner addresses employee during a company event.
1. Focus on your goal – do not focus on the public part of public speaking instead:
Focus on the speaking part because your goal – to speak. Bear in mind that your
objective, to convey message.
2. Relax – this maybe hard to do, especially when you know that the prying eyes on you,
but you should do so nonetheless. Breathing deeply and thinking of positive thoughts
will helps you relax.
3. Prepare well – if you are given time, make the most of the time to prepare well.
Research credible and relevant pieces of information of your speech. Make an
outline to organize your speech and choose carefully the information you will
include. When you are sure of what you want to impart, write your speech, edit it,
revise it and revise it some more. Afterward, memorize your speech or make a cue
cards so you can remember what you want to say.
4. Practice – deliver your speech in front of a mirror to see the appropriate nonverbal
cues you can use. Better, take a video of yourself, delivering your speech so that
you watch and study it after watch,
5. Interact with the audience – ask them questions, when necessary, and engage them
in appropriate banter. If you can do so, you will able to build rapport with them.
Oral communication
AUDIENCE
-among the positive behaviors that an audience may exhibit are clapping of
hands, smiling, and laughing.
-Some of the negative behaviors that an audience may show are shaking of
one’s head, yawning, dozing off and frowning. These nonverbal cues may reveal
the thought and the feedback or reaction of the audience to a speaker that
speech.
SPEAKER
SPEECH STYLE
Speech Style – the way in which something is said, done and expressed
or performed and it correspond to a specific speech contexts.
Speech style like intimate, causal, and consultative – generally
occur in interpersonal contexts.
Intimate conversation – takes place between persons of close
alliance or relationship. (ex. Married couples, lovers and family
members)
Casual Conversation – typically take place between classmates,
friends or co-workers
Consultative conversation – take place between professionals such
as between doctors and their patients or lawyers with their
clients.
INTIMATE AND CASUAL SPEECH STYLE
You use the casual speech when you talk to your classmates, peers,
and other people who are not as close to you as your family members or not in
your innermost or circle of family and best friends.
You may also be consulted by future clients if you become the person
knowledgeable enough to give expert advice, opinion and information.
Meanwhile, they may use the casual speech style when they are talking
about hobbies or vacation. On the other hand, a doctor speaking to a patient
who is also family friend may use the casual speech style rather than the more
formal consultative style.
There are times when people with certain levels of relationship take
part in communication situation where a different speech style is expected. On
the other occasion – people in a certain formal situation develop friendship
which enables them to use a more casual speech style despite the setting.
While relationship determine the speech style used, the setting communication
context and other factors may also affect the style that becomes useful in
interaction. Thus it is important to note that these styles may overlap or may
change depending on certain factor.
Oral communication
Controlling the language register used for a certain speech style helps
achieve a successful communication situation. Furthermore, shifting
from one register to another requires that you, as the communicator,
established a rapport with your listener and communicate effectively
so that they will not take offense in your shift of register.
Communication Strategies Turn – Taking Control and Topic
Shifting
You may have been reminded many times to wait for your turn to
speak, especially when you were younger or prone to interrupting
others’ conversations. This reminder holds true in most speaking
situations because it is considered impolite to talk while another
person is still talking. When interrupted, a person might object
and say, “Let me finish” or “I’m not yet finished!” Hence, it is
important to wait for your turn to speak so as not to offend or
irritate the person speaking. Thus, turn-taking as a
communication strategy is highly encouraged.
Topic Shifting:
-Is the strategy that requires listening intently to the person
or people you are convers with. If a topic is unpleasant to or
uncomfortable for any one of you, one of you should bring up
another topic instead of risking a communication breakdown
-It is also applies when you want a more interesting or more
pleasant to talk about instead
In a panel discussion, the moderator must be quick to
shift topics once a topic or becoming too sensitive or
uncomfortable for any of the panelist. By shifting topics, the
moderator ensures a congenial discussion, rather than a hostile
one.
To ensure smooth topic shifting during informal
communications situations, one may try the following prompts
that steer conversation or discussion to a new topic.
-Well, in other news…
-By the way…
-Since you mentioned that…
-I know this is off-topic, but I have to ask/say…
-Before I forget…
Repair:
“No offense, but…”
Have you said this line before to anyone? Or has someone
said this to you.
This utterances points to a communication strategy that
prepares the listener for what he or she will hear and somehow
lessens the negative impact of the message
Other Phrases that people commonly use to lessen the negative
impact of a particular message include “with all due respect…”
and the “Don’t get me wrong but…”
But if the message has been relayed already and you have
offended the other party? How then will you repair the damage
caused by the message?
Repair – is the communication strategy for recouping lost
rapport between or among communication in a conversation.
Saying “Sorry: is the most common repair strategy.
There are phrases are commonly used:
-“That came out wrong… let me rephrase that…”
-“I’m sorry, I take that back…”
-“Let me clarify that…”
Repair is also done when a mistake is committed, such as
mispronouncing a word or using the wrong term. In such
instances you will most likely try to correct yourself to avoid
being misunderstood or laughed. You might say “Actually It’s” or
“My bad, I meant to say.”. However, if you are not aware of
making such mistake, then the person you are speaking with
might try to correct you. Such instances can sometimes be
embarrassing, especially if the other person is not particularly
close to you. Also, remember that you should not laugh at other
people’s mistakes. Instead, find a respectful way to correct
them.
Termination – As a communication strategy, terminating or
ending an interaction is useful in avoiding conflicts or in
diffusing arguments. However it must be done as politely as
possible. The following tips may prove useful in instances where
you need to terminated a conversation.
1. Express your desire to end the conversation politely.
2. Apologize for having to cut the conversation.
3. You may use any of the following statements:
a. “Never mind, it doesn’t matter. Let’s not talk
about it anymore”
b. “I’m sorry I’m not comfortable talking about this”
c. “I wish I could stay and talk more, but have to go.”
d. “It’s been great talking to you, but I’m afraid I
have to go.”
e. “Excuse me, but I really need to get going. Let’s
talk again soon.
Remember that termination is a good strategy only if all efforts
to communicate effectively have been exhausted
- Giving up easily especially during intercultural exchanges,
deprives the participants of valuable learning opportunities.
Unfortunately, language barriers cause some people to
terminate a conversation immediately instead of trying to
figure out ways to facilitate effective communication. The
result is that many things are left unsaid or unexplained.
Discussions that would otherwise be fruitful do not occur.
However, if a communication situation turns bad – when an
arguments id brewing for instance – termination done politely to
the best possible recourse.
Peer Evaluation
Peer Evaluation
-You will also evaluate your classmates speeches.
-Listening to evaluating the content and delivery of their
speeches will benefit your classmates because your feedback
will help them identify the aspects of speech writing and
delivery that they need to improve on.
You have also learned the types of speech delivery, why and how
speeches are delivered, and what aspects are considered when
preparing to deliver a speech.
You will also need to learn to evaluate not just your own speech
but also those of your classmates.
What is a presentation?
A structured, prepared and speech based means of
communicating information, or ideas to a group of interested
people in order to inform or persuade them.
Preparation
Fundamental rules for presentation are:
1. Subject of presentation
a. Decide your message in advance
b. Have a strong conviction on what you want to talk.
2. Organize your points logically:
a. Wat do you say at the beginning?
b. What do you deal in the middle?
c. How to close?
(maybe summarizing entire presentation)
3. Rehearse in private:
You need to practice delivery of presentation, because:
practice makes a person perfect.
4. Keep notes to a minimum:
- If necessary, use index cards.
- Jot down the main points.
Conquer Nervousness
9 P’s of how to overcome fear of Public Speaking
Prior & proper
Preparation
Prevents
Poor
Performance of the
Person
Putting on the
Presentation
Don’t be afraid
-sometimes an audience may seem intimidating but always
remember they are also people like you.
10-20-30 Rules
According to Guy Kawasaki, there are rules or topic or
presentation.
-Contains no more than 10 slides.
-Last no more than 10 slides
-Use a font size of no less than 30 points
Another Rule:
Keep it simple –
-be focused
-concentrate on your core messages
-must not be unessential lengthy
Slow Down
-Don’t talk too fast
-Talk slowly and pause for emphasis
-Relax, breathe and enjoy
Eye Contact
-Have eye contact with everyone
-Talk with the people not to the people
Do not Apologize
- Don’t apologize and say that sorry I was unprepared for the
presentation.
- Do make preparation for the presentation
- Do not read directly from your notes
15 Words Summary
- Summarize your idea in fifteen words.
- If not, rewrite it and try again.
In Summary:
- 10-20-30 Rule
- Slow Down
- Eye Contact
- 15 words summary
- That’s a good questions
- Come early really early
- Get practices
- Don’t Apologize
- Put yourself in the audience.
From Topic to Presentation Making Choices to Develop you
Writing
Choosing a topic
- When you find about topic that is interesting and
challenging, you probably got a good subject that will
sustain your attention during the harder part of the
writing
Brainstorming
- Great way to begin; less detailed
- Useless in a peer response session
- Preliminary draft is based on it
- Brainstorming + zero draft = start writing with fewer
difficulties
Preliminary Draft
- More detailed, it uses various source citations for authority
- Deep knowledge of the topic through more research; an
attempt to express inform opinion through a coherent
assertion.
- Entire argumentative essay = support an opinion that
convinces the reader it is reasonable.
- Revision: content, organization and sentence-level issues.
Preliminary draft and Tracked Changes
Contextualizing – small details such as dates can contextualize
an entire argument. Choose strong sources to support your
Arguments.
- Not having one, use the best one available. Consider
different assertion, use counter arguments and
return to your arguments.
Try to be formal
Avoid colloquial sentences.
Methods of Arguing
- A counter argument: to consider the valid point of view;
- Acknowledging ( and sometimes refuting) counterarguments
can increase ethos or believability as a writer.