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    LAS111 Case Study - Hotel Paris

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    CIAN CARLO ANDRE TAN
    This document presents a case study about Hotel Paris and its HR manager Lisa Cruz. Lisa is tasked with improving the hotel's occupational safety and health systems to reduce hazards. The case discusses some of the high risk areas in hotels like pools and chemicals. It also notes that Hotel Paris' safety records and metrics like accident costs are unfavorable compared to competitors. Lisa is authorized to develop a new safety program to address these issues and improve outcomes for both workers and management. The document provides questions to analyze aspects of improving safety at Hotel Paris.

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    LAS111 Case Study - Hotel Paris

    Uploaded by

    CIAN CARLO ANDRE TAN
    378 views2 pages
    This document presents a case study about Hotel Paris and its HR manager Lisa Cruz. Lisa is tasked with improving the hotel's occupational safety and health systems to reduce hazards. The case discusses some of the high risk areas in hotels like pools and chemicals. It also notes that Hotel Paris' safety records and metrics like accident costs are unfavorable compared to competitors. Lisa is authorized to develop a new safety program to address these issues and improve outcomes for both workers and management. The document provides questions to analyze aspects of improving safety at Hotel Paris.

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    LAS111 Case Study_Hotel Paris

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    This document presents a case study about Hotel Paris and its HR manager Lisa Cruz. Lisa is tasked with improving the hotel's occupational safety and health systems to reduce hazards. The case discusses some of the high risk areas in hotels like pools and chemicals. It also notes that Hotel Paris' safety records and metrics like accident costs are unfavorable compared to competitors. Lisa is authorized to develop a new safety program to address these issues and improve outcomes for both workers and management. The document provides questions to analyze aspects of improving safety at Hotel Paris.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    378 views2 pages

    LAS111 Case Study - Hotel Paris

    Uploaded by

    CIAN CARLO ANDRE TAN
    This document presents a case study about Hotel Paris and its HR manager Lisa Cruz. Lisa is tasked with improving the hotel's occupational safety and health systems to reduce hazards. The case discusses some of the high risk areas in hotels like pools and chemicals. It also notes that Hotel Paris' safety records and metrics like accident costs are unfavorable compared to competitors. Lisa is authorized to develop a new safety program to address these issues and improve outcomes for both workers and management. The document provides questions to analyze aspects of improving safety at Hotel Paris.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    CASE

    STUDY
    Individual Assessments for LAS111: Strategic Human Resource Management

    As a way of checking if you have understood the topics discussed for Modules 4 and 5, you are
    required to submit a Case Analysis Report. Read the case on Hotel Paris provided in this
    document and answer the given questions for analysis.

    Limit your answers to a double-spaced, two to three pages, with Times New Roman, size 12, as
    your font.

    This is due at the end of MODULE 5.

    Good luck!

    HOTEL PARIS
    The Hotel Paris’ competitive strategy is to use superior guest service to differentiate the Hotel
    Paris properties, and to thereby increase the length of stay and return rate of guests, and thus
    boost revenues and pro itability. HR manager Lisa Cruz must now formulate functional
    policies and activities that support this competitive strategy by eliciting the required
    employee behaviors and competencies.

    Although hazardous conditions might not be the irst thing that comes to mind when you
    think of hotels, Lisa Cruz knew that hazards and safety were in fact serious issues for the
    Hotel Paris. Indeed, everywhere you look from the valets leaving car doors open on the
    driveways to slippery areas around the pools, to tens of thousands of pounds of ammonia,
    chlorine, and other caustic chemicals that the hotels use each year for cleaning and laundry
    hotels provide a fertile environment for accidents. Obviously, hazardous conditions are bad
    for the Hotel Paris. They are inhumane for the workers. High accident rates probably reduce
    employee morale and thus service. And accidents raise the company’s costs and reduce its
    pro itability, for instance in terms of workers compensation claims and absences. Lisa knew
    that she had to clean up her irms occupational safety and health systems.

    Lisa and the CFO reviewed their company s safety records, and what they found disturbed
    them deeply. In terms of every safety-related metric they could ind, including accident
    costs per year, lost time due to accidents, workers compensation per employee, and
    number of safety training programs per year, the Hotel Paris compared unfavorably with
    most other hotel chains and service irms. Why, just in terms of extra workers
    compensation costs, the Hotel Paris must be spending $500,000 a year more than we
    should be, said the CFO. And that didn't include lost time due to accidents, or the likely
    negative effect accidents had on employee morale, or the cost of litigation (as when, for
    instance, one guest accidentally burned himself with chlorine that a pool attendant had left
    unprotected). The CFO authorized Lisa to develop a new safety and health program

    QUESTIONS FOR ANALYSIS

    1. From the vantage point of an experienced HR manager like Lisa Cruz, identify six
    possible high risk areas in the hotel. (3 points)
    2. Discuss four possible positive outcomes of improving safety and health at Hotel Paris.
    (4 points)
    3. Give three bene its for the worker and management that results in better safety in
    Hotel Paris. (3 points)

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