CHC33015-AC-HACC-Subject 4-AWB-F-v2.5

Assessment Workbook
CHC33015 Certificate III

in Individual Support
Specialising in Ageing
Support and Empowerment of Older

People
This workbook belongs to:
Version 2.5 | Produced 25 June 2020

Copyright © 2016 Compliant Learning Resources. This document was developed by Compliant Learning
Resources and has been edited and contextualised by Inspire Education RTO 32067 for it student cohorts
under license. All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or
otherwise without the prior written permission of Compliant Learning Resources.
Version control & document history
Date Summary of modifications made Version
Version 1 final produced following assessment 1.0

02 June 2016
validation
Updated benchmark answer of Part 2 written question 1.1

29 June 2016
3.
Updated instructions and benchmark in Case Study 2 1.2

16 September 2016
Task 4.
Amended ‘Korsakov syndrome’ to ‘Korsakoff 1.3

2 November 2016
syndrome’.
Made the following rectifications:

Removed all quiz items in the 3 parts of the
17 April 2017 Knowledge Assessment 1.4
Updated link of Universal Declaration of Human

Rights
Updated link on Charter of Care Recipient’s Rights 1.5

3 May 2017
and Responsibilities – Case Study 3 Question 2
Replaced instructions in Case Study – Katie Question 1.6

25 July 2017
4, and added video as reference
Corrected link for Universal Declaration of Human 1.7

17 August 2017
Rights
25 August 2017 Added url to hyperlink 1.8
Fixed hyperlink for Case Study 2: Q4, Scenario 1 1.9
fixed typo for case study 2 question 3 on page 39 1.10
Changed the instructions on Case Study 3 (Q6) based

1.11
on the new format of the website.
Document re-branded and contextualised for Inspire

Education use; content checked for adherence to
11 June 2019 2.0
current industry standards and new unit of competency
requirements; modifications to sentence construction.
31 January 2020 Added Assessment Workbook Coversheet 2.1
22 April 2020 Updated links in Case Study 3, Q2. 2.2
Assessment Workbook Version No. 2.5 Produced 25 June 2020

© Compliant Learning Resources
Page 2
Changed the settings of the image placeholder in Case
28 April 2020 2.3
Study 3, Q6.
Modified document so students can copy and paste

05 May 2020 2.4
links.
Revised Case Study 3, Questions 5 and 6 in pages 36-

25 June 2020 2.5
37.

Page 3
TABLE OF CONTENTS
This is an interactive table of contents. If you are viewing this document in Acrobat, clicking
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_Toc43965051
INTRODUCTION TO THIS WORKBOOK......................................................................................................5
What is this workbook about?................................................................................................5
Context for Assessment..........................................................................................................6
Assessment Requirements......................................................................................................6
ABOUT THE ASSESSMENTS.............................................................................................................................8
Assessment Methods..............................................................................................................8
Resources Required for Assessment......................................................................................8
INSTRUCTIONS TO STUDENT.........................................................................................................................9
ASSESSMENT WORKBOOK COVERSHEET...............................................................................................10
KNOWLEDGE ASSESSMENT.........................................................................................................................11
Part 1: Meeting personal support needs...............................................................................11
Part 2: Facilitating the empowerment of older people.........................................................12
Part 3: Providing support to people living with dementia....................................................13
CASE STUDY..........................................................................................................................................................21
Introduction to Case Study...................................................................................................21
1. Mr. White...................................................................................................................................................22
2. Katie Devaney............................................................................................................................................26
3. Ruth’s Kosher Diet.....................................................................................................................................32
SUBMITTING YOUR ASSESSMENT.........................................................................................................................39
WORKBOOK CHECKLIST......................................................................................................................................40
WE WOULD LOVE YOUR FEEDBACK!.......................................................................................................41

Page 4
INTRODUCTION TO THIS WORKBOOK
What is this workbook about?
The units of competency specify the standards of performance required in the workplace.
This assessment addresses the following unit of competency:
CHCCCS011 - Meet personal support needs

1. Determine personal support requirements
2. Maximise participation
3. Provide personal support
4. Complete reporting and documentation
CHCAGE001 – Facilitate empowerment of older people

1. Develop relationships with older people
2. Provide services to older people
3. Support rights of older people
4. Promote health and re-ablement of older people
CHCAGE005 - Provide support to people living with dementia

1. Prepare to provide support to those affected by dementia
2. Use appropriate communication strategies
3. Provide activities for maintenance of dignity, skills and health
4. Implement strategies which minimise the impact of behaviours of concern
5. Complete documentation
6. Implement self-care strategies
For complete copies of the above units of competency:

Download them from the TGA website:
https://training.gov.au/Training/Details/CHCAGE005
https://training.gov.au/Training/Details/CHCAGE001
https://training.gov.au/Training/Details/CHCCCS011

Page 5
Context for Assessment
To complete the assessments in this workbook, students need to have access to their learning
materials and the Internet. The Knowledge Assessment and Case Study may be completed
wholly at the student’s home or chosen place of study. The tasks within the Assessor
Observation Form must be completed in a workplace.
Assessment Requirements
The assessment requirements specify the evidence and required conditions for assessment.
Each unit of competency can be unbundled to reveal three (3) key assessment components:
1. Performance Evidence
- describes the subtasks that make up the element of the unit
2. Knowledge Evidence
- describes the knowledge that must be applied to understanding the tasks described
in the elements
3. Assessment Condition
- describes the environment and conditions that assessments must be conducted
under

Page 6
The associated assessment method in this kit covers all of these components as detailed in the
matrix to follow:
Units of Competency
CHCAGE001
CHCAGE005
CHCCCS011
Assessment Activities
Knowledge Assessment   
Case Study   

Page 7
ABOUT THE ASSESSMENTS
Assessment Methods
This workbook uses the following assessment methods:
1. Knowledge Assessment – A set of generic and workplace questions testing the
student’s general knowledge and understanding of the general theory behind the unit.
2. Case Study – Detailed scenarios and simulated environments providing all necessary
information required to complete relevant tasks and activities.
Resources Required for Assessment

Assessor to provide:
 Case studies and simulations
 Information about work activities
You will need access to:

 A video recording device (e.g. handheld cameras, mobile phones, etc.)
 Computer with access to Internet and email
 Installed software: MS Office Word (or equivalent), Adobe Acrobat Reader
 Volunteer to play role of a client (see case study 2: Katie Devaney)
 Walking stick
 Any type of passenger vehicle that a care client would use (e.g. minivan, sedan, etc.)
 A safe environment to simulate a vehicle transfer scenario (see case study 2: Katie
Devaney)

Page 8
INSTRUCTIONS TO STUDENT
The questions in this workbook are divided into two (2) categories:
o Knowledge Assessment
o Case Study
The questions under Knowledge Assessment are all in a short answer format. The longer
questions requiring creative and analytical thought processes are covered in the Practical
Assessment. You must answer all questions using your own words. However, you may
reference your learner guide and other relevant resources and learning materials to complete
this assessment.
Some questions cover processes you would likely encounter in a workplace. Ideally, you
should be able to answer these questions based on the processes that are currently in place in
your workplace. However, if you do not currently have access to a workplace, then answer
the questions based on processes that should be implemented in a typical workplace setting.
Accessing Intranet Pages and External Links

There are instructions in this workbook that will refer you to intranet pages and or external
links. These intranet pages and external links are formatted in Blue Underlined Text.
To access these, hold the Ctrl key for Windows users or the Command ⌘ key for Mac users
while clicking on these links.

Page 9
ASSESSMENT WORKBOOK COVERSHEET
WORKBOOK: Workbook 4
TITLE: Support and Empowerment of Older People
FIRST AND SURNAME:
PHONE:
EMAIL:
Please read the Candidate Declaration below and if you agree to the terms of
the declaration sign and date in the space provided.
By submitting this work, I declare that:

 I have been advised of the assessment requirements, have been made aware of my
rights and responsibilities as an assessment candidate, and choose to be assessed at this
time.
 I am aware that there is a limit to the number of submissions that I can make for each
assessment, and I am submitting all documents required to complete this Assessment
Workbook.
 I have organised and named the files I am submitting according to the instructions
provided, and I am aware that my assessor will not assess work that cannot be clearly
identified and may request the work be resubmitted according to the correct process.
 This work is my own and contains no material written by another person except where
due reference is made. I am aware that a false declaration may lead to the withdrawal of
a qualification or statement of attainment.
 I am aware that there is a policy of checking the validity of qualifications that I submit
as evidence as well as the qualifications/evidence of parties who verify my performance
or observable skills. I give my consent to contact these parties for verification purposes.
Name: Signature: Date:

Page 10
KNOWLEDGE ASSESSMENT
Part 1: Meeting personal support needs
1. List two (2) risks to a client’s safety and security in relation to providing personal
support. Provide one (1) strategy to minimise each risk you listed.
Complete the table below.
Strategy to minimise risk

Risks to personal safety and security
(Provide one (1) strategy for each risk you
(List two (2) risks)
listed)
Supporting,moving and lifting clients Hiring well experienced support workers
Work related stress Create healthy environment and establish

boundaries
2. List three (3) organisational reporting technologies typically used in residential and
home and community care services.

Page 11
a. Data exchange hub
b. Digital technology
c. Information technology
Part 2: Facilitating the empowerment of older people
1. List three (3) strategies that older people can adopt for healthy lifestyle practices.
a. Being physically active

b. Eating healthy diet
c. Socialising with others
2. Briefly describe the implications of re-ablement strategies in the care sector.

Page 12
Re-ablement strategies are planned strategies in care sector for older people whose objective is to
provide support them to establish regular living skills and connection . It helps people to live
independently.Implications of re-ablement strategies in care sectors support dependence for as long
as possible.Many of the Australian aged care facilities are using these approach since 2000. It
challenges to the believe that mental decline as well as physical are unavoidable as age grow.In
fact, there are many exercise and activities which will help to maintain and balance them.

Page 13
Part 3: Providing support to people living with dementia
1. Update yourself on the different forms of dementia listed below by researching

about them online.
a. Alzheimer’s Disease
b. Vascular Dementia
c. Lewy Bodies
d. Korsakoff Syndrome
e. Fronto Temporal Lobar Degeneration (FLTD),
including Pick’s disease
f. Huntington’s disease
g. Parkinson’s disease
h. Younger onset dementia
For each form of dementia listed above, research about at least one (1) of the
following:
a. Current prevention or treatment options; OR

b. Information about current research being done; OR
c. Significant findings of current research.
Complete the Research Template below to document the information you find.
Further guidance is provided for you within the template.
Dementia is a disease which cover wide range of medical conditions.Generally ,it refers to loss of
memory , problem solving and thinking abailities which interfere in regular life. Among many of
the diseases one of common cause of dementia is Alzhemers.

Page 14
Researching on Dementia
Guidance for completing this template

List the title of the article here. Include the author if this
Title of article:
information is available.
List the date of when the article was published. It must be recent
Date of publication:
and must not be more than five (5) years old.
Provide the specific link to the webpage where you found the
Link to the webpage where
information, example:
you found the information:
www.dementiaresearch.com.au/alzheimers-disease-research-2016
Summary of content found:
Guidance:
 Do not copy-paste information online.
 In your own words, summary of the content you found. The summary must be between 100
– 150 words and must include at least one (1) of the following:
a. Current prevention or treatment options;
b. Information about current research being done; or
c. Significant findings of current research.
Alzheimer’s Disease
Title of article: Current understanding of Alzheimers disease diagnosis and

treatment
2018 Jul 31
Date of publication:

you found the information: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6073093/
Alzheimer's is the common disease which is cause of dementia.The clinical research is
advanced moving towards determining definitive treatment for alzheimer's.
Current treatment options - In the present conditions there is only two classess of
pharmacologic therapy available for people suffering from Alzheimers diseases. The role
of inflammation in development of alzheimers diseases as it show the reduction in risk of
AD. This disease is one of the complex disease it can be treated through drug or other
interventions. The current treatment options and approches focus on supporting people to
maintain mental health and manage behavioural symptoms. Providing treatment to the
alzheimers people with dignity and independences will encourage them as well .The
medicines for this diseases mostly work at the early stages and middle stages .

Page 15
Vascular Dementia or Multi-infarct Dementia
Title of article: Multi -infarct dementia information page
Date of publication: 2019 march 27
Link to the webpage where https://www.ninds.nih.gov/disorders/all-disorders/multi-

you found the information: infarct-dementia-information-page

This is the common disease which is cause of memory loss in elderly age group .It is
caused due to the multiple strokes and lead towards damaging tissue of brain.
Current research -The research is conducted in regards to vascular dementia by national
institutes of neurological disorders and stroke. They are focusing on finding the appropriate
and better methods to treat this diseases .After the alzheimers disease it is second common
disease of dementia and it is normally suffered by people over age 65. The risk factors of
the vascular dementia inolves diabetes, hypertension , smoking and stroke .Strokes is
blockage of blood supply which is at any part of brain of human beings.
Lewy Bodies
Title of article: Dementia with Lewy bodies :an update and outlook
Date of publication: 2019 Jan 2019

you found the information: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6341685/

Dementia with lewy bodies is one of the neurodegenerative disorder diseases which is
associated with age. The research on this diseasse focus on PD and PDD .
Current research- This is one of the common dementia syndromes which overlap in
neuropathology and management. It lead towards decrease in thinking and independent
function due to abnormal deposits which damage brain cells.As per the research many
expert has determined that it is third common dementia . Some of the common sysmptoms
of this disease is change in reasoning , delusions , sleep disturbances , memory loss
etc.Upto now there is no any test which can conclusively diagonos this diseases .People
suffering from this experiences movement symptoms such as rigid muscles , trouble
initiating movements etc.
Page 16
Page 17
Korsakoff Syndrome
Title of
article: Korsakoff's syndrome : a critical review
Date of
publicati 2017 Nov 27
on:
Link to
the
webpage
where
you https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5708199/
found the
informati
on:
It is a residual syndrome in patients whose common symptom is global amnesia.
Current research- There is no any generally accepted defination of Korsakoff syndrome and
criteria to diagonsis it. The common symptoms of this disease includes loss of mental
activities ,loss of muscle coordination and vision changes. It is one of the rare neurological
disorder which strikes normally alcoholics.It is chronic memory disorder which is caused
due to deficiency of thiamine. Thiamine support brain cells to generate energy from sugar
and when the sugar level fall then brain cell do not abe to produce enery to make brain
function properly.Some time biological stress and head injuries also lead to brain damage.
Fronto temporal lobar degeneration (FLTD) including Pick’s disease

Title of
article: waht is Frontotemporal dementia ?
Date of
publicati April 2016
on:
Link to
the
webpage
where https://www.alzheimers.org.uk/sites/default/files/pdf/factsheet_what_is_frontote
you mporal_dementia.pdf
found the
informati
on:

Page 18
Frontotemporal dementia refers to the disorders which is caused due to the nerve cell
loss .The damage in the nerve cell cause the loss of function of brain regions. It is very less
common types of dementia which is also called pick disease .
Treatment options- Many researcher are working hardly for determining effective
treatments but in current situation there is no any cure and progression . Caring a person
suffering from this disease is challending due to change in behaviours. The support person
and team of professional are require to care patients.The major symptoms for this diseases
includes bahavioural variants FTD , semantic dementia etc.As it is forms of dementia its
symptoms is subtle at first stage and get worse as it progresses.

Page 19
Huntington’s Disease
Title of article: Huntington's disease
Date of publication: 2020 April 14
https://www.mayoclinic.org/diseases-
you found the information: conditions/huntingtons-disease/diagnosis-treatment/drc-
20356122
It is one of the brain disorder disease which is caused due to defective genes on
chromosome.This type of disease lead to alternation in mood and uncharacteristic anager.
Treatment options- Thre is no treatment which alter course of this diseases but some of the
medications can lessen symptoms of psychiatric disorders.multiple interventions .Some of
the drugs which is used to treat this disease may result side effects. The drugs such as
Austedo , Xenazine are developed to control movement and control the symptoms.
Psychotherapy is provided to help behavioral problems and manage progression of disease
and facilitate communication.Speech therapy impair control of muscles aand help to
improve ability to speak .
Parkinson’s Disease
Title of article: Parkinson's disease :Hope through research
Date of publication: 2020 June 10
https://www.ninds.nih.gov/disorders/patient-caregiver-
you found the information: education/hope-through-research/parkinsons-disease-hope-
through-research

Page 20
This diseases is movement disorders of nervous system as it make brain weaker .The
primary symptoms of the diseases includes tremor, Rigidity ,Bradykinesia , posture
instability .
Current research - This disease occur when brain becomes impaired .The precise cause of
the Parkinson diseases is unknown and in some cases it is found out that it may be caused
due to heredity. In the current situation there is not any specific test which diagnose this
disease .It is based on medical history , neurological examination , laboratory and blood
test and brains scans .Different new drugs have been developed which provide better
symptoms relief . This disease is commonly managed by use of selective dopamine
receptor agonists.

Page 21
Younger Onset Dementia
Title of article: Young onset dementia
Date of publication: 12 July 2016

you found the information: https://onlinelibrary.wiley.com/doi/full/10.1111/imj.13099
Peope suffering from these disease face many unique challenges and diagnosis process is
also challenging .Young onset dementia is used for describing dementia which develops in
the people that are below 65 years age. The major symptoms include memory loss,
difficulty in completing task , challenging in planning ,face trouble on understanding
images etc.It is challenging to diagnosis it due to the diverse types of it .Over the recent
time there has been increasing concern of people regarding young onset dementia . This
affects the function which is caused due to dead brain cells. The most common and first
symptoms will be memory loss.

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2. Phases of dementia. Describe the features of the different phases of dementia by
listing signs and symptoms typically observed in each stage. List at least three of
these signs and symptoms for each stage.
In the early stages of dementia, people are unable to recall a recent

conversation.It may be very difficult to notice symptoms at first.In this phase
memory loss problem occur and people become confused while plannning and
decision making .
The three sign and symptoms for this stages are as follows:
Early -Forgetfulness
Dementia
-Losing and misplacing things
-Difficulty finding right words during conversation
In this stage the people suffering from disease experience incease in

confusion , worsening judging and unable to recall the actvities .In this stage
people require more assistance and need help to perform regular activities such
as grooming ,bathing, etc.There may occur change in personality , behaviour
as well as in the sleeping pattern of the individuals.
Moderate
Dementia The sign and symptoms are as follows:
-Increase in memory loss
-Worsening judgment
-Increase in confusion

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This is the final phases of the illness and includes decline in functioning .The
people suffering from this disease are unable to communicate and enagage in
conversation properly.The physical capabilities of the individual decrease and
some even become unable to work.
Advance
d The sign and symptoms are :
Dementia -Lose ability to communicate
-difficulty in walking
-Inability to control bladder

Page 24
CASE STUDY
Introduction to Case Study
For this part of the assessment, you will be taking the role of aged care worker at the
Residential Care of Lotus Compassionate Care.
Lotus Compassionate Care is an organisation that provides services in disability support,

home and community support, and residential care.
You can find out more about Lotus Compassionate Care by visiting their website. Click on
their logo below to access the site:
(Note: If the link is not working, copy and paste the url to your browser:
http://compliantlearningresources.com.au/network/lotus/)
(username: learner password: studyhard)
As per your role as an aged care worker, you directly report to Rachel Allcot, the Manager
at Residential Care.
This assessment contains a number of tasks that you need to complete based on the given
scenarios. You are required to complete ALL tasks included in this case study.
To complete these tasks, you will need to access and review the following documents:
Lotus Compassionate Care Handbook1
Lotus Compassionate Care Organisational Chart2
Universal Declaration of Human Rights3
(1http://compliantlearningresources.com.au/network/lotus/files/2018/02/Lotus-Compassionate-Care-
Handbook-v1.5.pdf 2http://compliantlearningresources.com.au/network/lotus/files/2012/12/Lotus-
Organisation-Chart.pdf 3http://compliantlearningresources.com.au/network/lotus/files/2017/04/Universal-
Declaration-of-Human-Rights.pdf)
1. Mr. White
Friday, 25th November 2016, 07:00 PM
Mr. Thomas White is a 75 year old resident at Lotus Compassionate Care, staying at
Room 3-1C. He has been diagnosed with Parkinson’s disease and has been having
arthritis flares. He requires support from others in meeting his personal care needs.
When you arrived this morning, you introduced yourself and explained why you were
there.
“Good morning, Mr. White. How are you this morning?” you greeted Mr. White.
“Look. I am so clumsy, I spilt water on my pants.” he said as he pointed to his
trousers. As he was saying this, you just listened and reassured him.
While you were assisting him with his shower, he kept telling you in a loud voice, “Stop
fussing over me!”
Then he threw the washer on the shower floor.
“Are you okay Mr. White?” you asked him.
“My hip is sore. This arthritis!” he responded irritably. You reassured him.
Mr. White had always been pleasant towards you. He always spoke in a calm manner
and was always polite. However, he is not quite himself today, and he took longer than
usual to finish his shower this morning.

Page 26
1. You have finished assisting Mr. White with his morning routine. As you got out of
his room, Isabelle, a colleague of yours, greeted you and said:
“I can’t help but overhearing you and Mr. My-Hip-is-Sore. Complaining

again, huh? I bet he’s just making that up to get more attention.”
What would be the appropriate response to Isabelle?
Guidance: Select the two (2) best answers.
a. “I should report you to our supervisor.”
b. Disagree with Isabelle and defend Mr. White’s condition. Warn Isabelle
that if she does not stop with her mean comments about Mr. White, you
will report her for verbal abuse.
c. Agree with Isabelle to avoid further discussion. If she comments rudely
about Mr. White again, report her to your supervisor.
d. Explain to Isabelle that Mr. White has said he has arthritis pain, and it is
our responsibility to report this to the supervisor.
e. “Mr. White has a right to express his needs, and we have a legal
responsibility to assist him to meet these needs.”

Page 27
2. Write a Progress Report (composed of 50 – 150 words) on Mr. White based on the
given scenario. Ensure that you follow Lotus Compassionate Care’s Policy and
Procedures for Progress Reporting.
(http://compliantlearningresources.com.au/network/lotus/files/2018/02/Lotus-Compassionate-Care-
Handbook-v1.5.pdf)
Requirements for storing information:

 You must write your Progress Report using this template.
t is
 Save your document following organisation’s naming convention:
[client name].[initial of surname]-[room umber] (dd-mm-yy)
For example: A progress report logged 22 May 2019 for patient William Smith of Room 5-
2B will have the filename: William.S-5-2B (22-05-19)
 The document must be filed and submitted on the same day it was logged.
3. Write an email to Rachel Allcot, your supervisor, detailing your observations on

Mr. White. Ensure that you follow Lotus Compassionate Care’s Policy and
Procedures for Progress Reporting.
Handbook-v1.5.pdf)
Your email must include:

 Behaviour/s of concern observed with Mr. White
 Potential triggers of identified behaviour/s of concern
 Recommendation how to minimise or eliminate the identified trigger/s
Guidance: identify changes in Mr. White’s physical health or personal support

requirements that may be contributing to the triggers of observed behaviour/s of
concern.
Write your email with other pertinent details in the spaces provided.
Note: The objective of this task is to demonstrate your ability to contribute to
discussions on support planning for patients demonstrating behaviours of
concern. Share your ideas using the email template provided; you do not need
to send an actual email.
To Rachel Allcot <rachel.a@lotuscompassionatecare.net.au>

From Support workers
Subject Regards patients behavior of concern

Page 28
Dear supervisor ,
As our organization is non profit organization whose aim is to provide
support for client and achieve high quality of life.It is our responsility
to meet the need of the clients.
I would like to inform you about one of the our client behavior and
incident. Mr white is the cleint who is suffering from the Parkinson
disease and nowadays he is showing different behaviour than before. I
Message think it is due the diseases and he require more concern. Due to the
diseases he may show slower movement and impaired balance .
Ii think it is important to show concern and provide necessary
assistance to him .I hope you will take positve action .
Thank you
Support worker

Page 29
2. Katie Devaney
Katie is a resident at Lotus Compassionate Care.

Throughout her adult life, she has been involved in the
local volunteers association and different fund raising
activities. She always enjoyed talking with people.
Katie has been diagnosed with Alzheimer’s disease

some years ago. This is the reason why she moved to
Lotus Compassionate Care.
Katie is very social and enjoys doing different activities

where she can maintain friendships and socialise with
other residents at Lotus. These activities are very
important to her; however, she sometimes forgets when
they are planned to take place.
Access and review over Katie’s Care Plan*, and
answer the following questions. (username: learner password: studyhard)
(*http://compliantlearningresources.com.au/network/lotus/files/2015/01/Katie-Devaney-Care-Plan.pdf)

Page 30
1. Review Katie’s care plan. Briefly describe your role in the following aspects of her
care and support needs:
a) Cultural and Spiritual Needs
b) Social and Recreation Needs
c) Personal Hygiene Needs
d) Sensory Needs
e) Nutrition and Hydration Needs
-Cultural and spiritual needs

By reviewing the Katie care plan, it is identified that one of the needs is comprehension of
langauges. It is my responsibilities as a support worker to speak clearly to her in polite
manner. I may need to perform with gentle and simple manner. Due to the diseases she
forget that she have to visit church so it is my duty to remind on Sunday morning and
support to get ready.
-Social and recretion needs
As her support worker, it is my role to meet her social and recretion needs. I need to
remind her on Thrusday and Wednesday that she have to attend art and craft in actvity
room.I also need to remind her on every Thrusday morning for social outing and help to get
ready. Support workers require to escort her to activity room.
-Sensory needs
one of the needs of her is maintain visual ability .It is necessary to ensure that her glasses
are clean and report and docuemnt. If I notice vision is being worse, in such condition, it is
necessary to support to visit doctor.
-Personal hygiene needs
It is important to support to meet the cleint goals. As it is necessary to maintain healthy
weight , it is necessary to remind for exercise in care activity room and also help to choose
gym clothes and get ready. Due to her disease, she forgets to maintain personal hygiene
needs so I need to remind her to take shower , maintain independence as possible.
-Nutrition and hydration needs
As she has sensitive skin, it is important to assist to maintain healthy skin .It is my
responsibility to report if skin become res and broken . It is essential to remind for meal
time regularly to maintain nutrition.

Page 31
2. List all the relevant equipment, processes and aids that are required to help Katie
achieve the goals outlined in her Care Plan.
The relevent equipment , process and aids which are needed to provide assistance to katie
achieve goals are as follows:
-Equipment used for doing exercise
-Hand wash
-Walking stick
-Fitting walking shoes
3. Identify two (2) situations where you cannot provide support and that will need the
help of other personnel instead and identify the personnel who can assist for each
situation. Complete the table below.
Situations or scenarios that are outside of

your own role Who can help?
(You must list two (2))
Suffer from skin allergy Doctors
Unable to provide exercise tips Exercise trainer

Page 32
4. When traveling by car, Katie needs help to enter and alight the vehicle.
Take a video of yourself helping Katie get in and out of a car. To complete this task, you
will need access to:
- A video recorder
- A volunteer to play the role of Katie
- A cane/walking stick to be used by Katie
- Any type of passenger vehicle typically used by care clients (e.g. minivan,
sedan, etc.)
- A safe environment to simulate the scenario (i.e. a vacant lot)
You will be required to submit four (4) video clips to demonstrate your completion of the
skill requirements included in this activity. The objective of this role play activity is to
demonstrate your skills in performing the following tasks correctly:
- Following correct manual handling procedures in assisting a client get in
and out of the car
- Following correct manual handling procedures in assisting a client recover
from a fall
- Support the client in using relevant aids and equipment
- Recognise and respond appropriately to situations of risk or potential risk
- Use oral communication skills to maintain positive and respectful
relationships
- Employ flexible, adaptable and person-centred approaches to empower
client
To be able to demonstrate all these requirements, you are required to submit one video clip
for each of the scenarios described below:
Scenario 1: assisting client use relevant aids
- Wash hands before contact with the client. You may also use a hand
sanitiser.
- Have ‘Katie’ start from a sitting position, without her glasses on.
- Assist ‘Katie’ wear her glasses (see Katie’s care plan for additional relevant
instructions)
- Assist ‘Katie’ to stand as per the video below:
Scenario 1: assisting a client to use relevant aids

(https://www.youtube.com/watch?v=AhsCqUKuuhg)
Proper Hand Hygiene Video Demonstration
(https://www.youtube.com/watch?v=JqmhfMR0BVQ)

Page 33
Scenario 2: fall recovery
- Simulate ‘Katie’ falling
- Do not move Katie. Reassure her using appropriate communication
strategies. Ask if she is alright.
- Check for potential injuries. Upon checking, you determine that Katie is
alright – she responds that she is okay, no injuries, no head and neck pain,
the left leg is a little weak, but can still stand up.
- Simulate a call to your supervisor to report the incident. Ensure that you
describe the situation accurately (Note: You do not need to make an actual
call)
- Your supervisor gives you the following instructions to follow and
demonstrate in the video:
 Assist ‘Katie’ get back on her feet using correct manual handling
procedures
 Assist ‘Katie’ to stand and use her walking stick.
- Here’s a video you can watch for your reference in completing this task:
Helping Someone Up After a Fall
(https://www.youtube.com/watch?v=10jR0zjl19Y)
Scenario 3: getting in the car

- Guide ‘Katie’ to the car.
- Assist ‘Katie’ get on the vehicle; the video must show you assisting ‘Katie’
until you have safely closed the car door for her.
- Respond to potential risks in the environment (e.g. clearing the path for
‘Katie’, assisting her put the seatbelts on, adjusting seat position, heat/air
conditioning, etc.)
- Here’s a video you can watch for your reference in completing this task:
Helping Someone into the Car.
(https://www.youtube.com/watch?v=khTKRwoWqn4)
Scenario 4: getting out of the car

- Assist ‘Katie’ get off the vehicle; the video must show you assisting ‘Katie’
until she is on her feet and walking away from the vehicle.
- Respond to potential risks in the environment
Video submission:
 The length of each video clip must not exceed five (5) minutes.
 Save the video clips using the following filenames:
Scenario 1 Support Aids Video Clip-1

Scenario 2 Fall Recovery Video Clip-2
Scenario 3 Enter Car Video Clip-3
Page 34
Scenario 4 Exit Car Video Clip-4
 Submit the video files along with the answered workbook.

Page 35
3. Ruth’s Kosher Diet
Ruth is a very religious woman of the Jewish faith and lives at home with her family.
She was a keen cook and followed her faith’s rules on food preparation and
presentation. She strictly followed the Kosher dietary rules and regulations. Ruth has
been diagnosed with LBD and is not able to prepare her own food. She can feed herself
if the larger items are cut into smaller bite sized proportions. When applying for a bed
in residential care, Ruth and her family were told that the facility had employed a
Kosher trained chef who would be able to provide for all her requirements.
A few months after moving in, the chef left the
facility and Ruth was advised that he had left
all the documentation needed for the temporary
chef to follow, until a new Kosher trained chef
was employed.
At first, Ruth did not notice any changes in her
diet; but in the last couple of days, there have
been instances of her receiving incorrect meals.
The presentation of a meal had a milky sauce
on her meat and a glass of milk placed on her
table with her meal. One night, she was given a
dish which contained prawns.
Ruth has overheard staff making remarks such as, “Here she goes again. ‘Take the milk
off my table.’” and “Boy! Talk about ungrateful; fresh prawns and she doesn’t want
them.”
You have often cared for Ruth and have shown an interest in her religion by listening to
her explain about the Kosher rules and regulations. You know that people of the Jewish
faith may eat certain types of meat, such as cattle and lamb, but not pig and prawns. It is
also strictly forbidden to have meat and milk combined in a dish and that the two must
not be eaten at the same time.
Ruth has decided to lodge a complaint and asked you for advice. She feels the reason
she and her family decided she stay at the facility was the promise of helping her cope
with her condition while being able to enjoy her spirituality.
To complete the succeeding tasks, read Lotus Compassionate Care Handbook.
Handbook-v1.5.pdf)

Page 36
1. Access and review the Universal Declaration of Human Rights.
(http://compliantlearningresources.com.au/network/lotus/files/2016/04/Universal-Declaration-of-
Human-Rights.pdf)
Which human right was breached in the case study scenario?
a. Article 12
b. Article 16
c. Article 11
d. Article 4
e. Article 25

Page 37
2. Access and review the following resources:
Charter of Aged Care Rights
https://www.agedcarequality.gov.au/consumers/consumer-rights
List two (2) rights of the client that were breached in the scenario.
The two rights of client which were breached are as follows:

-Residential care is not providing quality services and meet the requirements
-Change in cleint diet and not considering religious beliefs
3. Does the scenario provided above show Ruth is abused and or neglected?
a. Explain your reasoning in 25 – 100 words.
b. If your answer is yes, specify whether it is financial, physical, or emotional
abuse/neglect.
a.
I think Ruth is neglected . She is not getting the services that she needs. As she is a
religious woemen who has very much faith in her jewish religion. She did not want to
have pig and prawns as it is probhited in her religion. The milk and meat must not be
provided as it is forbidden.
b.
It is emotional neglet as her needs and religious faith are not considered while providing
services.

Page 38
4. According to Lotus Compassionate Care Policy and Procedures, you are required to
report and convey concerns to your supervisor.
Send an email to Rachel Allcot, detailing Ruth’s concern. Write your email in the
space provided below. Specifically, your email must:
a. Be objective, factual, accurate, and in logical order

b. Identify the human right that was breached (from Question 1)
c. Identify the rights of the client that were breached (from Question 2)
d. Include evidence of abuse/neglect if your answer in Question 3 is yes.
Note: Although reporting is typically done verbally, the main objective of this
task is to demonstrate your ability to identify breaches of human rights and
identify the relevant details that need to be reported your supervisor. To
document this, use the email template provided below; you do not need to send
an actual email.
To Rachel Allcot <rachel.a@lotuscompassionatecare.net.au>

From Student <Student’s Email Address>
Subject Detailing Ruth concern
Dear Rachel Allocat ,

As per our organization policies and procedures it is our responsibility
to provide services which meet the needs of the clients. Ruth is derived
of her Human Rights.
I am writing to you today to inform about the Ruth's cocern . She is
religious women who have faith on the jewish religion and follows the
kosher diatery rules .As per the belief it is not allowed to have pig and
prawn at the same time. It is strictly forbidden to have milk and meat
Message
as a combined dish .
I think we need to consider her needs and focus on providing services
as per her desire and respect her faith on religion and dietary The rights
of the client is breached .It was neglected while providing services.
The rights of the client needs to be considered while providing services
as per the human right rules and regulations.
Thank you
Support worker

Page 39
5. You already verbally explained the rights and the Lotus Compassionate Care
Complaints Procedures to Ruth, and she has requested you to write this information
down for her.
In the space provided, write a letter to Ruth outlining the following information:
a. Her rights in the situation
b. How to lodge a complaint
c. Information about the Aged Care Quality and Safety Commission so Ruth
can decide between making an internal or external complaint. This must
include:
 What the Commission is
 How it works
 How it can be accessed
d. How her complaint will be handled
Guidance: Ensure that your letter can easily be understood by Ruth.
To
Ruth
Subject - Providing information requested by you.
Dear Ruth ,
As per the procedures and policies of the organization client can complain by following
complaint procedures of organization .You have right to complain in such situation as your
need and requirements are negleted .You can lodge the complaint by following complaint
procedures of lotus compassionate care.
There are two type of the complaint procedures internal and external complaints. Internal
complaint is the good practice which provide both formal as well as informal handling
procedures .External complaints are those which will remain open until the compliant is
resolved .External complaint and internal both have different procedures .You will require
to maintain records of complaints procedures .You need to compalin to our regulators and
regulation authority .
Regard
Support worker

Page 40
6. Suppose Ruth wanted to lodge a complaint through the Aged Care Quality and Safety
Commission. She has asked for your assistance to navigate around the
www.agedcarequality.gov.au website, so she can file her complaint online.
Guidance:
a. On the ‘Home Page’, click on the ‘Make a complaint’ button.
b. On the ‘Make a complaint’, look for the ‘Online Complaints Form’. Click on
this link.
c. Scroll down until you see ‘Open Complaints Form’. Click on this link.
d. Take a screenshot of the ‘Online Complaints Form’ page and attach it in the
space provided below.
Note: You are not to lodge an actual complaint on the website!
Attach the screenshot of the “Online Complaints Form”


Page 41
7. Ruth and her family asked you about other support services you can refer to them.
Identify two (2) support services and provide links to their websites below.
The support services that I can refers are as follows:

-My aged Care (https://www.myagedcare.gov.au)
-Beyond Blue (https://www.beyondblue.org.au)

Page 42
SUBMITTING YOUR ASSESSMENT
Please ensure that you have completed ALL required work in your Assessment Workbook
before uploading your files.
Please take note that once you have submitted the assignment for grading, you can no
longer submit another assignment for the same subject until it has been marked by an
Assessor.
There are several ways to upload different types of files (video, folders, documents, etc).
Read and follow the instructions in the Submitting An Assessment document.
WORKBOOK CHECKLIST
When you have completed assessing the assessment workbook, review the candidate’s
assessment against the checklist below:
Written Questions
Part 1 – Meeting personal support needs
Part 2 – Empowering older people
Part 3 – Supporting people living with dementia
Case Study
1. Mr. White
2. Katie Devaney
3. Ruth’s Kosher Diet
IMPORTANT REMINDER
Students must achieve a satisfactory result to ALL assessment tasks to be
awarded COMPETENT for the unit relevant to this subject.
To award the student competent in the units relevant to this subject, the student must
successfully complete all the requirements listed above according to the prescribed
benchmarks.

Page 44
WE WOULD LOVE YOUR FEEDBACK!
Inspire Education is committed to ensuring you get the most out of your student experience with us. Part of your
Learning Journey is the use of our contextualised learning materials and assessment workbooks. We would love
to get your feedback on how this material worked for you.
End of Document

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What is the purpose of this workbook?

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What are the requirements for assessment?

Assessment Workbook

CHC33015 Certificate III

Support and Empowerment of Older

Version 2.5 | Produced 25 June 2020

Date Summary of modifications made Version

Version 1 final produced following assessment 1.0

Updated benchmark answer of Part 2 written question 1.1

Updated instructions and benchmark in Case Study 2 1.2

Amended ‘Korsakov syndrome’ to ‘Korsakoff 1.3

Made the following rectifications:

Updated link of Universal Declaration of Human

Updated link on Charter of Care Recipient’s Rights 1.5

Replaced instructions in Case Study – Katie Question 1.6

Corrected link for Universal Declaration of Human 1.7

25 August 2017 Added url to hyperlink 1.8

Fixed hyperlink for Case Study 2: Q4, Scenario 1 1.9

fixed typo for case study 2 question 3 on page 39 1.10

Changed the instructions on Case Study 3 (Q6) based

Document re-branded and contextualised for Inspire

31 January 2020 Added Assessment Workbook Coversheet 2.1

22 April 2020 Updated links in Case Study 3, Q2. 2.2

Assessment Workbook Version No. 2.5 Produced 25 June 2020

Modified document so students can copy and paste

Revised Case Study 3, Questions 5 and 6 in pages 36-

Assessment Workbook Version No. 2.5 Produced 25 June 2020

Assessment Workbook Version No. 2.5 Produced 25 June 2020

CHCCCS011 - Meet personal support needs

CHCAGE001 – Facilitate empowerment of older people

CHCAGE005 - Provide support to people living with dementia

For complete copies of the above units of competency:

Assessment Workbook Version No. 2.5 Produced 25 June 2020

Assessment Workbook Version No. 2.5 Produced 25 June 2020

Assessment Workbook Version No. 2.5 Produced 25 June 2020

Resources Required for Assessment

You will need access to:

Assessment Workbook Version No. 2.5 Produced 25 June 2020

Accessing Intranet Pages and External Links

Assessment Workbook Version No. 2.5 Produced 25 June 2020

TITLE: Support and Empowerment of Older People

FIRST AND SURNAME:

By submitting this work, I declare that:

Name: Signature: Date:

Assessment Workbook Version No. 2.5 Produced 25 June 2020

Complete the table below.

Strategy to minimise risk

Work related stress Create healthy environment and establish

Assessment Workbook Version No. 2.5 Produced 25 June 2020

Part 2: Facilitating the empowerment of older people

a. Being physically active

2. Briefly describe the implications of re-ablement strategies in the care sector.

Assessment Workbook Version No. 2.5 Produced 25 June 2020

Assessment Workbook Version No. 2.5 Produced 25 June 2020

1. Update yourself on the different forms of dementia listed below by researching

a. Current prevention or treatment options; OR

Assessment Workbook Version No. 2.5 Produced 25 June 2020

Guidance for completing this template