NMIMS GLOBAL ACCESS SCHOOL FOR CONTINUING EDUCATION

ORGANISATIONAL BEHAVIOUR

Question Bank.

Multiple choice questions.

1. ______________ is concerned with individuals, or group of individuals working

together in an organization.
a) Office
b) Organizational behavior
c) Environment
d) Society

2. Who defines organizational behavior as a systematic study of actions and

attitudes that people exhibit within organizations.
a) Peter Drucker
b) John Kerry
c) Stephen P. Robins
d) Henri Fayol

3. The first experiment was carried out in _________.

a) 1924-27
b) 1927-29
c) 1929-35
d) 1935-39

4. This element refers to the framework of an organization, which represents the

different levels of hierarchy, rules, regulations and policies.
a) Structure
b) Technology
c) Environment
d) People
5. The principle of ______________ emphasizes on the need for people to act
together with unity of action.
a) Scalar chain
b) Unity
c) Function
d) Co-ordination

6. ____________ theory considers the organization as a part of the broader

society.
a) Scientific management
b) Administrative management
c) Bureaucratic management
d) Neo-classical approach

7. _____________ refers to the conscious effort to delegate the power of

decision making to the lowest levels in the organization.
a) Informal communication
b) Decentralization
c) Centralization
d) Modern approach

8. ___________________ has led to the growth of MNC’s.

a) Environment
b) Globalisation
c) Modern approach
d) Liberalization

9. Attributes that have a positive connotation in our culture tend to be

positively related to group productivity. They include
a) Authoritarianism
b) Dominance
c) Sociability
d) Unconventionality
10. entails supervising, disciplining, evaluating, and managing the
change of the four managerial resources.
(a) Controlling
(b) Organizing
(c) Planning
(d) Directing

11. __________________ not only affects the personal life of an individual but
also his/her professional life.
a) Individual behavior
b) Personal behavior
c) Attitudes
d) Economic factors

12. Which of the following consists of planning and decision making?

(a) Organizing communication
(b) Directing traditional management
(c) Planning human resource management
(d) Controlling networking

13. _______________ is the capacity of a person to perform a job, handle or

motivate.
a) Innovation
b) Culture
C) Ability
d) Experience

14. The _______________ generation includes people born during 1981-2000.

a) Z Generation
b) X Generation
c) Baby boomers
d) Y Generation

15.T-group is also referred as _.

a) Team training
b) Sensitivity training
 c) Survey feedback
d) QWL
16. A personality _____________ refers to a long-lasting attribute of a person
that emerges in different situations.
a) Trait
b) Characteristics
c) Behavior
d) Attitude

17. The extent to which a manager can use extrinsic and intrinsic rewards to
control other people is called:
(a) Influence
(b) Reward power
(c) Coercive power
(d) Legitimate power

18. Which is not one of the big five personality traits?

a) Agreeableness
b) Negative affectivity
c) Introversion
d) Openness to experience

19. The social learning theory was proposed by ________________.

a) Albert Bandura
b) Henry Fayol
c) Peter Drucker
d) Carl Rogers

20. Fayol suggested that organizations can be subdivided into main

areas of activity?
a) 12
b) 14
c) 4
d) 6

21. Attributes that have a positive connotation in our culture tend to be positively
related to group productivity. They include
a) Authoritarianism
b) Dominance
 c) Sociability
d) Unconventionality
22. “We see the world , not as it is, but as we are”. Who said this?
a) Fayol
b) Talmud
c) Lewis
d) Roger

23. Which leadership is essentially about sharing out leadership across

the organization? Formal leadership
a) Servant leadership
b) Transactional leadership
c) Situational Leadership
d) Charismatic leadership

24. ______________ management involves representing oneself in a way an

individual wants to see him or her.
a) Authentic self
b) Ideal self
c) Tatical self
d) Impression

25. Gardner developed the theory of .

a) Learning
b) Memory
c) Multiple intelligence
d) Dreams

26. _____________ includes groups that individual associate with them.

a) Personal identity
b) Managerial implications
c) Environment
d) Social identity

27. The operant conditioning theory was proposed by ___________.

a) B.F. Skinner
b) Pavlov
c) Fayol
d) Bandura

28. _______________ is a learning process wherein an individual acquires new skills,

values and knowledge.
a) Skills
b) Leaning
c) Emotional
d) Change

29. The ability to control another‟s behavior because the individual wants to
identify with the power source is:
(a) Referent power
(b) Expert power
(c) Influence
(d) Reward power

30. Change may bring some potential to the organizational

power to some people.
a) Barriers
b) Opportunity
c) Threat
d) Benefit

31. ________________ is a process through which a certain type of behavior is

strengthened in an individual.
a) Reinforcement
b) Learning
c) Planning
d) Organising

32. Who conducted the learning experiment on dogs- “ To teach dogs to

salivate in response to the ringing of bell”
a) Skinner
b) Pavlov
c) Bandore
d) Sheldon
33. Punishment are of ________ types.
a) Three
b) Four
c) Two
d) Five

34. Motivation is a very ___________ psychological process.

a) Important
b) Problematic
c) Driving
d) Fundamental

35. State whether the following statements are true or false.

(i) Secondary motives are the most important of the three types of motivation.
(ii) Instinct are biologically predetermined.
(a) False, false
(b) True, true
(c) True, false
(d) False, true

36. When we judge someone on the basis of our perception of the group to
which he or she belongs, we are using the shortcut called:
a) Stereotyping
b) Contrasting
c) Categorizing
d) Projecting

37. Classical condition is a form of _learning process

a) Manipulation
b) Memory bored
c) Dissociative
d) Associative

38. Clark C. Hull proposed the theory of __________________.

a) Incentive approach
b) Motivational approach
 c) Drive-reduction approach
d) Modern approach
39. Every individual is driven by the _____________ motivators.
a) Four
b) Three
c) Six
d) Eight

40. Which of these theories asserts that leaders are born, not made?
a) Behavioural theories
b) Contingency theories
c) Trait theories
d) Leadership theories

41. Two mechanisms by which the perception process takes place include
internal processes and .
a) External Influences
b) Central Tendencies
c) Skill Assessment
d) Process Intensity

42. ____________________ leaders usually see their LPCs more negatively, resulting
in lower scores.
a) Trait theories
b) Leadership
c) Pitfalls
d) Task oriented leaders

43. focus on operations before they begin.

(a) Feedback Controls
(b) Feed Forward Controls
(c) Concurrent Controls
(d) Decisional Controls

44. What is the correct sequence of stages in Tuckman's five stage model?
a.Norming , forming, storming, adjourning, performing.
b Storming, forming, adjourning, norming, performing
c. Forming, storming, norming, performing, adjourning.
 d.Performing, storming, forming, norming, adjourning

45. In general, ________________ is described as a gathering of a people at a

particular place and time.
a) Group
b) Organization
c) Society
d) Meeting

46. Decision making occurs as a reaction to a

a) Argument
b) Problem
c) Perception
d) Expectation

47. Which of the following phenomenon are seen in the charismatic Leadership?
a. Leadership responsibility is dissosiated from the organization
hierarchy.
b. How may I help You?
c. Leader is a social architact.
d. Followers trust the correctness of the leader's believes.

48. _______________ groups are the groups formed by the organization for
accomplishing a particular task.
a) Command group
b) Secondary group
c) Formal groups
d) Task groups

49. An informal group that attempts to influence people outside the group by
pooling the resources and power of its members is known as
(a) A coalition
(b) An upward appeal
(c) An ingratiation group
(e) An impression management group
50. Identity of an individual may change according to ______________.
a) Character
b) Role
c) Feature
d) Exchange

51. Who is credited with having developed the concept of a priority or hierarchy
of needs?
(a) F.W. Taylor
(b) F.U.Herzberg
(c) A.H. Maslow
(d) Vroom

52. Taylor insisted on the use of _and _study as a means of

standerelizing work activities.
a) Individual and organizational
b) Teams and groups
c) Labor and Company
d) Time and Motion

53. Classical condition is a form of _learning process

a) Manipulation
b) Memory bored
c) Dissociative
d) Associative

54. The success of an organization depends on _______________.

a) Team work
b) Unity
c) Co-operation
d) Co-operative
55. ____________ arise because of ineffective communication.
a) Confusion
b) Conflict
c) Misunderstanding
d) Change

56. ________________ involves assigning a team member the role of a critic.

a) Dialectic Method
b) Trait theory
c) Functional theory
d) Devil’s Advocacy

57. What are the psychological or internal factors affecting perceptual selection.
a) Personality, Learning, motives
b) Mental processes, Motives , Personality
c) Learning , Ego, personality
d) Ego, personality of mental processes

58. Vinod is a very successful sales executive. His manager is a very caring boss,
who keeps motivating him and gives him responsibility. He appreciates him
and also tries to understand the difficulty.
What assumption is applicable here?
a) Theory X
b) Need hierarchy
c) Theory Y
d) Classical conditioning

59. Attribution theory says that when we observe behaviour, we attempt

to determine whether its cause it:
a) Typical or unusual
b) Individual or external
c) Internal or external
d) Distinctive or normal
60. The Johari window is a ____________ quadrant grid.
a) Two
b) Three
c) Four
d) Six

61. The personality factors of “ the Big Five Model “ are :

a) Extraversion, agreeableness, conscientiousness, emotional stability,
openness to experience
b) Visionary, conscientiousness, agreeableness, emotional stability.
Organizational.
c) Visionary, agreeableness, courteousness, emotional stability,
openness to experience.
d) Extraversion, agreeableness, conscientiousness, emotional stability.

62. _______________ are based on interpersonal relationships between supervisors

and subordinates in an organization.
a) Power
b) Process
c) Expert power
d) Sources of power

63. and ability is part of verbal communication.

a) Singing , listing
b) Read , Write
c) Speak , Tell
d) Write and Calculate

64. _________________ defines the extent of an individual’s reliability.

a) Traits
b) Character
c) Conscientiousness
d) Locus of control
65. What are the psychological or internal factors affecting perceptual selection.
a) Personality, Learning, motives
b) Mental processes, Motives , Personality
c) Learning , Ego, personality
d) Ego, personality of mental processes

66. Arjun is a general manager, having a people centric approach. The

organization has to undergo a change. He is trying to find a method for
responding to resistance to change that offers the advantages of building a
commitment to the change and allowing valuable information to be obtained.
Suggest him the most suitable method fulfilling his concerns.
a) Manipulation/coopration
b) Negotiation/agreements
c) Facilitation/support
d) Involvement/participation

67. Shweta gets an average salary with a company; The company offers high
levels of job security. She has many friends on the job. What motivational
needs are satisfied here?
(a) Belonging
(b) Status/self-Esteem
(c) Physiological
(d) Safety

68. Nitin thinks that Bala . The foreman at Tuff metal works is a poor performer.
He regularly checks the work and closely supervise, He do not trust the
competency of Bala. He has low exceptions from Bala and this has resulted to
the decrease in Bala‟s performance. What effect is evidenet here?
a) Halo effect
b) Pygmalion effect
c) Golem effect
d) Contrast effect
69. and are two types of locus of control.
a) Internal / external
b) Social / political
c) Mental / physical
d) Emotional / social

70. Jaya is a self-confident, ambitious and energetic person. She prefers the
verbal activities, to influence others and attain power. Her mother wishes that
she may learn music and become a musician while the father wants her to
become a economist.
You are a career counselor. What congruent occupation you may suggest. What
is the personality type you identify, referring to the Holland‟s classifications?
a) Social – Teacher, Counselor
b) Enterprising – Lawyer, Public Relations Specialist
c) Artistic – Painter Musician
d) Realistic – Mechanic, Farmer
 DESCRIPTIVE QUESTIONS

1. Define organizational behavior.

2. What are the various approaches to organizational behavior?
3. Enumerate few scientific aspects to organizational behavior.
4. State few biological attributes.
5. Explain ability-job fit.
6. Define personality.
7. What are the Freudian stages of personality development?
8. State few significance of personality traits affecting organizational behavior.
9. What is the importance of perception?
10. State few ways to manage perception process.
11. What are the theories of learning?
12. What are the factors influencing social learning?
13. State any two characteristics of motivation.
14. State few theories of motivation.
15. Discuss the skills that leaders should possess.
16. What is the difference between leaders and mangers?
17. Define Inverted V Model.
18. State few positive consequences of conflict.
19. Explain theory X and theory Y.
20. What is inter-personal conflicts?
21. Discuss attribution theory.
NMIMS GLOBAL ACCESS SCHOOL FOR CONTINUING EDUCATION

ORGANISATIONAL BEHAVIOUR

Question Bank.

Multiple choice questions.

ANSWERS KEY

1. b 21. c 41. a 61. a

2. c 22. b 42. d 62. d
3. a 23. a 43. b 63. b
4. a 24. d 44. c 64. c
5. d 25. c 45. a 65. a
6. c 26. d 46. b 66. d
7. b 27. a 47. d 67. b
8. b 28. b 48. c 68. c
9. c 29. a 49. a 69. a
10. a 30. c 50. b 70. b
11. a 31. a 51. c
12. b 32. b 52. d
13. c 33. c 53. d
14. d 34. d 54. a
15. b 35. b 55. b
16. a 36. a 56. d
17. b 37. d 57. a
18. c 38. c 58. b
19. a 39. b 59. c
20. d 40. c 60. c
DESCRIPTIVE QUESTIONS

1. Organizational behaviour (OB) is a field of study that investigates the impact

that individuals, groups, and structure have on behaviour within an
organization, then applies that knowledge to make organizations work more
effectively.

2. The various approaches are:

(i) Classical approach
(ii) Neo-classical approach
(iii) Modern approach

3. Few scientific aspects are:

(i) Diversity at workplace
(ii) Employee trust on onganisation
(iii) Quality and flexibility at work
(iv) Employee selection and retention

4. Few biological attributes are:

(i) Physical characteristics
(ii) Age
(iii) Gender
(iv) Religion
(v) Marital status
(vi) Intelligence
(vii) Ability

5. The ability of an employee should match with the job requirements to

perform the job effectively. There should be a proper balance between the
abilities of an employee and the job requirement.

6. Personality determines the behavior of an individual. People require certain

skills and traits to successfully execute his/her roles.
7. The stages are:
(i) The oral stage
(ii) The Anal stage
(iii) The Phallic stage
(iv) The Latent stage
(v) The Genital stage

8. Few significant traits are:

(i) Extroversion
(ii) Conscientiousness
(iii) Agreeableness
(iv) Emotional stability
(v) Openness to experience

9. Perception is a cognitive process, which involve the interpretation of stimuli in

the environment and comprehending its meaning. It guides human behavior in
general.

10. Few ways are:

(i) Individuals should be empathetic.
(ii) Individual should support their perception through information.
(iii) Individuals should have high levels of self-awareness.
(iv) Individuals should avoid inappropriate attributions.

11. Theories are:

(i) Classical conditioning theory
(ii) Instrumental conditioning theory
(iii) Cognitive learning theory
(iv) Social learning theory

12. Factors influencing social learning are:

(i) Attention
(ii) Retention
(iii) Reproduction
(iv) Motivation
13. The two characteristics are:
(i) Motivation is a psychological process.
(ii) Motivation is different from satisfaction.

14. Few theories of motivation are:

(i) Maslow’s hierarchy of needs
(ii) Theory X and Theory Y
(iii) Equity theory
(iv) Goal setting theory
(v) ERG Theory

15. The skills are:

(i) Assertive skills
(ii) Communication skills
(iii) Motivation skills
(iv) Adaptive skills

16. The difference between leaders and mangers are managers influence while
leaders inspire, managers create circles of power while leaders create circles of
influence, leaders create target for the future.

17. It is the model that facilitates the communication of a group members. In this
communication takes place in a faster pace among group members.

18. Few positive consequences of conflict are:

(i) Change in organizational culture
(ii) Competition
(iii) Creativity

19. Theory X –
In this theory management assumes employees are inherently lazy and will avoid
work, if they can. Workers need to be closely supervised and a comprehensive
system of controls and a hierarchical structure is needed to supervise the workers
closely. It is also assumed that workers generally place security above all other
factors and will display little ambition.
Theory Y –
In this theory management assumes employees may be ambitious, self-
motivated, anxious to accept greater responsibility, and exercise self-control, self-
direction, autonomy and empowerment. It is believed that employees enjoy their
mental and physical work duties. It is also believed that, if given the chance
employees have the desire to be creative and forward thinking in the workplace.

20. It indicates that human behavior is directed by needs, which guide the
activities of an individual.

21.An important element in perception is attribution process. Attribution theory

(Kelley, 1972) suggests that when we observe an individual’s behavior, we
attempt to determine whether it was internally or externally caused. Internally
caused behaviors are those that are believed to be under the personal control
of the individual. Externally caused behavior is seen as resulting from outside
causes; that is, the person is seen as having been forced into the behavior by
the situation.