Inspiron 15 5502: Service Manual

Inspiron 15 5502
Service Manual
Regulatory Model: P102F

Regulatory Type: P102F002
September 2020
Rev. A00
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Contents
Chapter 1: Working inside your computer...................................................................................... 6

Before working inside your computer.............................................................................................................................6
Safety instructions.............................................................................................................................................................. 6
Electrostatic discharge—ESD protection......................................................................................................................7
ESD field service kit ........................................................................................................................................................... 7
Transporting sensitive components................................................................................................................................ 8
After working inside your computer................................................................................................................................8
Chapter 2: Removing and installing components........................................................................... 9

Recommended tools........................................................................................................................................................... 9
Screw list............................................................................................................................................................................... 9
Major components of Inspiron 15 5502........................................................................................................................ 10
Base cover........................................................................................................................................................................... 12
Removing the base cover...........................................................................................................................................12
Installing the base cover.............................................................................................................................................14
Battery..................................................................................................................................................................................16
Removing the 3-cell battery...................................................................................................................................... 16
Installing the 3-cell battery........................................................................................................................................ 17
Removing the 4-cell battery...................................................................................................................................... 18
Installing the 4-cell battery........................................................................................................................................ 19
Memory modules............................................................................................................................................................... 20
Removing the memory modules...............................................................................................................................20
Installing the memory modules..................................................................................................................................21
Solid-state drive—M.2 slot one.................................................................................................................................... 23
Removing the M.2 2230 solid-state drive from M.2 slot one...........................................................................23
Installing the M.2 2230 solid-state drive in M.2 slot one...................................................................................23
Removing the M.2 2280 solid-state drive from M.2 slot one...........................................................................24
Installing the M.2 2280 solid-state drive in M.2 slot one.................................................................................. 25
Installing the solid-state drive mounting bracket on M.2 slot one.................................................................. 26
Solid-state drive—M.2 slot two.................................................................................................................................... 27
Removing the M.2 2230 solid-state drive from M.2 slot two...........................................................................27
Installing the M.2 2230 solid-state drive in M.2 slot two.................................................................................. 28
Removing the M.2 2280 solid-state drive from M.2 slot two.......................................................................... 29
Installing the M.2 2280 solid-state drive in M.2 slot two.................................................................................. 30
Installing the solid-state drive mounting bracket on M.2 slot two...................................................................31
Wireless card...................................................................................................................................................................... 32
Removing the wireless card...................................................................................................................................... 32
Installing the wireless card........................................................................................................................................ 33
Fan........................................................................................................................................................................................ 35
Removing the fan........................................................................................................................................................ 35
Installing the fan.......................................................................................................................................................... 36
Coin-cell battery................................................................................................................................................................ 37
Removing the coin-cell battery................................................................................................................................ 37
Installing the coin-cell battery.................................................................................................................................. 37
Contents 3
Heat sink..............................................................................................................................................................................38
Removing the heat sink (for integrated GPU)..................................................................................................... 38
Installing the heat sink (for integrated GPU)....................................................................................................... 39
Removing the heat sink (for discrete GPU)......................................................................................................... 40
Installing the heat sink (for discrete GPU)............................................................................................................ 41
Display assembly................................................................................................................................................................42
Removing the display assembly................................................................................................................................42
Installing the display assembly..................................................................................................................................44
Power-adapter port.......................................................................................................................................................... 45
Removing the power-adapter port......................................................................................................................... 45
Installing the power-adapter port............................................................................................................................46
Speakers.............................................................................................................................................................................. 47
Removing the speakers.............................................................................................................................................. 47
Installing the speakers................................................................................................................................................ 48
Power button with optional fingerprint reader.......................................................................................................... 50
Removing the power button with optional fingerprint reader..........................................................................50
Installing the power button with optional fingerprint reader............................................................................50
Touchpad............................................................................................................................................................................. 51
Removing the touchpad............................................................................................................................................. 51
Installing the touchpad...............................................................................................................................................52
I/O board.............................................................................................................................................................................54
Removing the I/O board............................................................................................................................................54
Installing the I/O board.............................................................................................................................................. 54
System board..................................................................................................................................................................... 55
Removing the system board..................................................................................................................................... 55
Installing the system board....................................................................................................................................... 57
Palm-rest and keyboard assembly................................................................................................................................ 60
Removing the palm-rest and keyboard assembly................................................................................................60
Installing the palm-rest and keyboard assembly................................................................................................... 61
Chapter 3: Drivers and downloads............................................................................................... 63
Chapter 4: System setup............................................................................................................. 64

Entering BIOS setup program........................................................................................................................................ 64
Navigation keys..................................................................................................................................................................64
One time boot menu.........................................................................................................................................................65
System setup options.......................................................................................................................................................65
Updating the BIOS in Windows .....................................................................................................................................73
Updating BIOS on systems with BitLocker enabled............................................................................................73
Updating your system BIOS using a USB flash drive..........................................................................................73
Updating the Dell BIOS in Linux and Ubuntu environments....................................................................................74
Flashing the BIOS from the F12 One-Time boot menu............................................................................................ 74
System and setup password........................................................................................................................................... 77
Assigning a system setup password........................................................................................................................77
Deleting or changing an existing system setup password................................................................................. 78
Clearing CMOS settings.............................................................................................................................................78
Clearing BIOS (System Setup) and System passwords.....................................................................................78
Chapter 5: Troubleshooting.........................................................................................................80
4 Contents
Locate the Service Tag or Express Service Code of your Dell computer ..............................................80
SupportAssist diagnostics...............................................................................................................................................80
Built-in self-test (BIST)................................................................................................................................................... 80
System board built-in self-test (M-BIST).............................................................................................................. 81
Display panel power rail built-in self-test (L-BIST)..............................................................................................81
Display panel built-in self-test (LCD-BIST)...........................................................................................................82
Outcome........................................................................................................................................................................ 82
System diagnostic lights..................................................................................................................................................83
Flashing BIOS (USB key).................................................................................................................................................84
Recovering the operating system................................................................................................................................. 84
Flashing the BIOS..............................................................................................................................................................84
Backup media and recovery options.............................................................................................................................85
WiFi power cycle............................................................................................................................................................... 85
Flea power release............................................................................................................................................................ 85
Chapter 6: Getting help and contacting Dell................................................................................ 86
Contents 5
1
Working inside your computer
Before working inside your computer

About this task
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.
5. Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped
with your computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your
computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.
After you finish working inside the computer, replace all covers, panels, and screws before connecting your
computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.
6 Working inside your computer

CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting
cables, ensure that the ports and the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
● Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an
immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received
a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.
● Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do
not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on
parts with increased sensitivity to ESD damage.
● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
● When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
● Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit

The components of an ESD field service kit are:
● Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
● Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
Working inside your computer 7

mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use
wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and
tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
● ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist
strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your regional
office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
● Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
● Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components
● ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
After working inside your computer

About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
8 Working inside your computer

2
Removing and installing components
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Recommended tools
The procedures in this document may require the following tools:
● Phillips screwdriver #1
● Phillips screwdriver #0
● Plastic scribe
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and
then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is
restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when
replacing a component.
NOTE: Screw color may vary with the configuration ordered.
Table 1. Screw list

Component Secured to Screw type Quantity Screw image
Base cover Palm-rest and keyboard M2x4 7
assembly
NOTE: Screw color

may vary depending on
the configuration
ordered.
Base cover Palm-rest and keyboard M2x7.5 (captive) 2

assembly
Battery (3-cell) Palm-rest and keyboard M2x3 4

assembly
NOTE: Screw color
the configuration
ordered.
Battery (4-cell) Palm-rest and keyboard M2x3 5

assembly
NOTE: Screw color
the configuration
ordered.
Removing and installing components 9

Table 1. Screw list (continued)
Component Secured to Screw type Quantity Screw image
Solid-state drive Palm-rest and keyboard M1.6x2 1
mounting bracket assembly
Solid-state drive (slot Palm-rest and keyboard M2x3 1

one) assembly
Solid-state drive (slot Palm-rest and keyboard M2x3 1
two) assembly
Wireless-card bracket System board M2x3 1
Fan Palm-rest and keyboard M2x2 2

assembly
Heat sink (UMA) System board M2x5.85 (captive) 4
Heat sink (discrete) System board M2x5.85 (captive) 7
Left hinge Palm-rest and keyboard M2.5x5 2

assembly
Left hinge Palm-rest and keyboard M2.5x3.5 1

assembly
Right hinge Palm-rest and keyboard M2.5x5 3

assembly
Power-adapter port Palm-rest and keyboard M2x3 1

assembly
Power button with Palm-rest and keyboard M1.6x2 1
optional fingerprint assembly
reader
Touchpad bracket Palm-rest and keyboard M2x2 2
assembly
Touchpad bracket Palm-rest and keyboard M1.6x2 3

assembly
I/O board Palm-rest and keyboard M2x2 1

assembly
I/O board Palm-rest and keyboard M2x3 1

assembly
USB 3.2 Gen 2 Type-C System board M2x3 2
port bracket
System board Palm-rest and keyboard M2x2 2
assembly
Major components of Inspiron 15 5502

The figure shows the major components of Inspiron 15 5502.
10 Removing and installing components

1. Base cover
2. Battery
3. Power-adapter port
4. Heat sink
5. Memory module
6. Solid-state drive bracket
7. M.2 2230 solid-state drive in M.2 slot two
8. Speakers
9. System board
10. Touchpad
11. Palm-rest and keyboard assembly
12. Display assembly
13. Power button with optional fingerprint reader
14. Coin-cell battery
15. I/O board
16. Fan
17. Wireless card
18. M.2 2280 solid-state drive in M.2 slot one

Base cover
Removing the base cover
Prerequisites
Follow the procedure in Before working inside your computer.
About this task

The figure indicates the location of the base cover and provides a visual representation of the removal procedure.

Steps
1. Loosen the two captive screws (M2x7.5) that secure the base cover to the palm-rest and keyboard assembly.
2. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly.
3. Using a plastic scribe, pry the base cover starting from the recess at the display hinge and work your way around the sides
to remove the base cover.
4. Lift the base cover off the palm-rest and keyboard assembly.
5. Peel the tape and disconnect the battery cable from the system board.
NOTE: Disconnect the battery cable only when you are continuing to remove other components from your computer.
6. Press and hold the power button for five seconds to ground the computer and drain the flea power.
Installing the base cover

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task

The figure indicates the location of the base cover and provides a visual representation of the installation procedure.

Steps
1. Adhere the tape and connect the battery cable to the system board, if applicable.
2. Place the base cover over the palm-rest and keyboard assembly.
3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the
base cover into place.
4. Tighten the two captive screws (M2x7.5) that secure the base cover to the palm-rest and keyboard assembly.
5. Replace the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly.
Next steps
Follow the procedure in After working inside your computer.
Battery
Removing the 3-cell battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task

The figure indicates the location of the 3-cell battery and provides a visual representation of the removal procedure.

Steps
1. Peel off the tape and disconnect the battery cable, if applicable.
2. Remove the four screws (M2x3) that secure the 3-cell battery to the palm-rest and keyboard assembly.
3. Lift the battery, along with its cable, off the palm-rest and keyboard assembly.
Installing the 3-cell battery

Prerequisites
About this task

The figure indicates the location of the 3-cell battery and provides a visual representation of the installation procedure.

Steps
1. Place the battery on the palm-rest and keyboard assembly.
2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.
3. Install the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
4. Connect the battery cable to the system board and adhere the tape that secures the battery cable to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing the 4-cell battery

Prerequisites
About this task

The figure indicates the location of the 4-cell battery and provides a visual representation of the removal procedure.

Steps
1. Peel off the tape and disconnect the battery cable, if applicable.
2. Remove the five screws (M2x3) that secure the 4-cell battery to the palm-rest and keyboard assembly.
3. Lift the battery, along with its cable, off the palm-rest and keyboard assembly.
Installing the 4-cell battery

Prerequisites
About this task

The figure indicates the location of the 4-cell battery and provides a visual representation of the installation procedure.

Steps
1. Place the battery on the palm-rest and keyboard assembly.
2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.
3. Install the five screws (M2x3) that secure the 4-cell battery to the palm-rest and keyboard assembly.
4. Connect the battery cable to the system board and adhere the tape that secures the battery cable to the system board.
Next steps
Memory modules
Removing the memory modules
Prerequisites
About this task

The figure indicates the location of the memory module and provides a visual representation of the removal procedure.

Steps
1. Lift the mylar to uncover the memory module.
2. Use your fingertips to carefully spread apart the securing clips on each end of the memory-module slot until the memory
module pops up.
3. Remove the memory module from the memory-module slot.
NOTE: Repeat step 1 to step 3 to remove any other memory modules installed in your computer.
Installing the memory modules

Prerequisites
About this task

The figure indicates the location of the memory module and provides a visual representation of the installation procedure.

Steps
1. Lift the mylar and align the notch on the memory module with the tab on the memory-module slot.
2. Slide the memory module firmly into the slot at an angle.
3. Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
NOTE: Repeat step 1 to step 3 to if you are installing other memory module.
Next steps

Solid-state drive—M.2 slot one
Removing the M.2 2230 solid-state drive from M.2 slot one
Prerequisites
About this task

NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280
solid-state drive in M.2 slot one.
NOTE: M.2 slot one supports PCIe x4.0 SSDs only. If you have an Intel Optane Hybrid, SATA, or PCIe x2.0 SSD, install it in
M.2 slot two.
NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in M.2 slot one.
The figure indicates the location of the M.2 2230 solid-state drive that is installed in M.2 slot one and provides a visual
representation of the removal procedure.
Steps
1. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive to the solid-state drive mounting bracket.
2. Slide and lift the M.2 2230 solid-state drive off M.2 slot one on the system board.
Installing the M.2 2230 solid-state drive in M.2 slot one

Prerequisites
About this task


NOTE: If there is only one solid-state drive in the configuration you ordered, you can install another solid-state drive in the
other M.2 slot. However, you may need a solid-state drive mounting bracket (sold separately) to install the additional solid-
state drive.
M.2 slot two.
NOTE: This procedure applies only if you are installing an M.2 2230 solid-state drive in M.2 slot one.
NOTE: Before installing your M.2 2230 or M.2 2280 solid-state drive, ensure that the mounting bracket is in the correct
location. For more information, see Installing the solid-state drive mounting bracket.
representation of the installation procedure.
Steps
1. Align the notch on the M.2 2230 solid-state drive with the tab on M.2 slot one on the system board.
2. Slide the M.2 2230 solid-state drive into M.2 slot one on the system board.
3. Replace the screw (M2x3) that secures the M.2 2230 solid-state drive to the solid-state drive mounting bracket.
Next steps
Removing the M.2 2280 solid-state drive from M.2 slot one
Prerequisites
About this task


M.2 slot two.
NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in M.2 slot one.
Steps
1. Remove the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly.
2. Slide and lift the M.2 2280 solid-state drive off the M.2 slot one on the system board.
Installing the M.2 2280 solid-state drive in M.2 slot one

Prerequisites
About this task

state drive.
M.2 slot two.
NOTE: This procedure is applicable if you are installing an M.2 2280 solid-state drive in M.2 slot one.

Steps
1. Align the notch on the M.2 2280 solid-state drive with the tab on M.2 slot one on the system board.
2. Slide the M.2 2280 solid-state drive into M.2 slot one on the system board.
3. Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly.
Next steps
Installing the solid-state drive mounting bracket on M.2 slot one

Prerequisites
3. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from M.2 slot one.
About this task

state drive.
The figure provides a visual representation of the procedure to install the solid-state drive mounting bracket when replacing M.2
2230 solid-state drive with M.2 2280 solid-state drive in M.2 slot one.

The figure provides a visual representation of the procedure to install the solid-state drive mounting bracket when replacing M.2
2280 solid-state drive with M.2 2230 solid-state drive in M.2 slot one.
Steps
1. Slide and remove the solid-state drive mounting bracket from the mounting bracket slot on the palm-rest and keyboard
assembly.
2. Rotate the solid-state drive mounting bracket.
3. Slide the solid-state mounting bracket into the mounting slot on the palm-rest and keyboard assembly.
4. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive, whichever applicable.
Solid-state drive—M.2 slot two

Removing the M.2 2230 solid-state drive from M.2 slot two
Prerequisites
About this task

solid-state drive in M.2 slot two.
NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in M.2 slot two.
The figure indicates the location of the M.2 2230 solid-state drive that is installed in M.2 slot two and provides a visual

Steps
2. Slide and lift the M.2 2230 solid-state drive off M.2 slot two on the system board.
Installing the M.2 2230 solid-state drive in M.2 slot two

Prerequisites
About this task

state drive.
NOTE: This procedure applies only if you are installing an M.2 2230 solid-state drive in M.2 slot two.
NOTE: Before installing your M.2 2230 or M,2 2280 solid-state drive, ensure that the mounting bracket is in the correct
The figure indicates the location of the M.2 2230 solid-state drive that is installed in M.2 slot two and provides a visual

Steps
1. Slide the solid-state drive mounting bracket into the slot on the palm-rest and keyboard assembly, if it is not installed.
2. Align the notches on the M.2 2230 solid-state drive with the tabs in the M.2 slot two on the system board.
3. Slide the M.2 2230 solid-state drive into M.2 slot two on the system board.
4. Replace the screw (M2x3) that secures the M.2 2230 solid-state drive to the palm-rest and keyboard assembly.
Next steps
Removing the M.2 2280 solid-state drive from M.2 slot two
Prerequisites
About this task

NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in M.2 slot two.
The figure indicates the location of the M.2 2280 solid-state drive/Intel Optane memory module that is installed in M.2 slot two
and provides a visual representation of the removal procedure.

Steps
2. Slide and lift the M.2 2280 solid-state drive/Intel Optane memory module off M.2 slot two on the system board.
Installing the M.2 2280 solid-state drive in M.2 slot two

Prerequisites
About this task

state drive.
NOTE: This procedure applies only if you are installing a 2280 solid-state drive in M.2 slot two.
The figure indicates the location of the M.2 2280 solid-state drive/Intel Optane memory module that is installed in M.2 slot two
and provides a visual representation of the installation procedure.

Steps
1. Align the notches on the M.2 2280 solid-state drive/Intel Optane memory module with the tabs in M.2 slot two on the
system board.
2. Slide the M.2 2280 solid-state drive/Intel Optane memory module into M.2 slot two on the system board.
3. Replace the screw (M2x3) that secures the M.2 2280 solid-state drive/Intel Optane memory module to the palm-rest and
keyboard assembly.
Next steps
Installing the solid-state drive mounting bracket on M.2 slot two

Prerequisites
3. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from M.2 slot two.
About this task

state drive.
The figure provides a visual representation of the procedure to move the solid-state drive mounting bracket on M.2 slot two.

Steps
1. Remove the screw (M1.6x2) that secures the solid-state drive mounting bracket to the M.2 2230/2280 bracket slot on the
palm-rest and keyboard assembly.
2. Lift the solid-state drive mounting bracket from the M.2 2230/2280 bracket slot on the palm-rest and keyboard assembly.
3. Place the solid-state drive mounting bracket into the M.2 2230/2280 bracket slot on the palm-rest and keyboard assembly.
4. Replace the screw (M1.6x2) that secures the solid-state drive mounting bracket to M.2 2230/2280 bracket slot on the
5. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive, whichever applicable.
Wireless card
Removing the wireless card
Prerequisites
About this task

The figure indicates the location of the wireless card and provides a visual representation of the removal procedure.

Steps
1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card.
2. Remove the bracket that secures the wireless card to the system board.
3. Disconnect the antenna cables from the wireless card.
4. Slide and remove the wireless card from the wireless-card slot.
Installing the wireless card

Prerequisites
About this task

The figure indicates the location of the wireless card and provides a visual representation of the installation procedure.

Steps
1. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the
wireless-card slot.
2. Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer.
Table 2. Antenna-cable color scheme

Connectors on Antenna-cable color Silkscreen marking
the wireless card
Main White MAIN (white triangle)
Auxiliary Black AUX (black triangle)
3. Place the wireless-card bracket on the wireless card.

4. Align the screw hole on the wireless-card bracket with the screw hole on the system board.
5. Replace the screw (M2x3) that secures the wireless card to the system board.
Next steps

Fan
Removing the fan
Prerequisites
About this task

The figure indicates the location of the fan and provides a visual representation of the removal procedure.
Steps
1. Peel and lift the mylar covering the fan cable.
2. Peel the tape, lift the latch, and then disconnect the I/O-board cable from the system board.
3. Remove the I/O-board cable from the routing guides on the fan.
4. Disconnect the fan cable from the system board.
5. Remove the two screws (M2x2) that secure the fan to the palm-rest and keyboard assembly.

6. Lift the fan off the palm-rest and keyboard assembly.
Installing the fan

Prerequisites
About this task

The figure indicates the location of the fan and provides a visual representation of the installation procedure.
Steps
1. Place the fan on the palm-rest and keyboard assembly.
2. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly.
3. Replace the two screws (M2x2) that secure the fan to the palm-rest and keyboard assembly.
4. Route the I/O-board cable through the routing guides on the fan.
5. Connect the fan cable to the system board.
6. Connect the I/O-board cable to the system board and close the latch.
7. Adhere the tape that secures the I/O-board cable to the system board.

8. Adhere the mylar that covers the fan cable.
Next steps
Coin-cell battery
Removing the coin-cell battery
Prerequisites
NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note
the BIOS setup program settings before removing the coin-cell battery.
About this task

The figure indicates the location of the coin-cell battery and provides a visual representation of the removal procedure.
Steps
1. Disconnect the coin-cell battery cable from the I/O board.
2. Peel the coin-cell battery from the palm-rest and keyboard assembly.
Installing the coin-cell battery

Prerequisites

About this task
The figure indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps
1. Adhere the coin-cell battery to the coin-cell battery slot on the palm-rest and keyboard assembly.
2. Route the coin-cell battery cable as illustrated and connect it to the I/O board.
Next steps
Heat sink
Removing the heat sink (for integrated GPU)
Prerequisites
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils
in your skin can reduce the heat transfer capability of the thermal grease.
CAUTION: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool
before you touch it.
NOTE: The heat sink type in your computer varies depending on the configuration ordered.

About this task

The figure indicates the location of the heat sink (UMA) and provides a visual representation of the removal procedure.

Steps
1. In reverse order (following the numeral markings on the heat sink, from 4 to 1), loosen the four captive screws (M2x5.85)
that secure the heat sink to the system board.
2. Lift and remove the heat sink off the palm-rest and keyboard assembly.
Installing the heat sink (for integrated GPU)

Prerequisites
About this task

The figure indicates the location of the heat sink (UMA) and provides a visual representation of the installation procedure.

Steps
1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system
board.
2. In sequential order (following the numeral markings on the heat sink, from 1 to 4), tighten the four captive screws (M2x5.85)
Next steps
Removing the heat sink (for discrete GPU)

Prerequisites
NOTE: The heat sink type in your computer varies depending on the configuration ordered.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils
in your skin can reduce the heat transfer capability of the thermal grease.

CAUTION: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool
before you touch it.
About this task

The figure indicates the location of the heat sink (discrete) and provides a visual representation of the removal procedure.
Steps
1. In reverse order (following the numeral markings on the heat sink, from 7 to 1), loosen the seven captive screws (M2x5.85)
2. Lift and remove the heat sink off the palm-rest and keyboard assembly.
Installing the heat sink (for discrete GPU)

Prerequisites
About this task

The figure indicates the location of the heat sink (discrete) and provides a visual representation of the installation procedure.

Steps
1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system
board.
2. In sequential order (following the numeral markings on the heat sink, from 1 to 7), tighten the seven captive screws
(M2x5.85) that secure the heat sink to the system board.
Next steps
Display assembly
Removing the display assembly
Prerequisites
About this task

The figure indicates the location of the display assembly and provides a visual representation of the removal procedure.

Steps
1. Peel off the tape that secures the display cable to the system board.
2. Open the latch, and disconnect the display cable from the system board.
3. Remove the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the right display hinge to the system board.
4. Remove the three screws (M2.5x5) that secure the left display hinge to the system board.
5. Lift the palm-rest and keyboard assembly up to raise the display hinges.
6. Slide the palm-rest and keyboard assembly carefully off the display assembly.
NOTE: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly.

Installing the display assembly
Prerequisites
About this task

The figure indicates the location of the display assembly and provides a visual representation of the installation procedure.
Steps
1. Place the display assembly on a clean and flat surface.
2. Align and slide the palm-rest and keyboard assembly under the display hinges.

NOTE: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly.
3. Press down the display hinges and align the screw holes on the display hinges with the screw holes on the palm-rest and
keyboard assembly.
4. Replace the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the right display hinge to the system board.
5. Replace the three screws (M2.5x5) that secure the left display hinge to the system board.
6. Connect the display cable to the system board, close the latch, and adhere the tape that secures the display cable to the
system board.
Next steps
Power-adapter port
Removing the power-adapter port
Prerequisites
About this task

The figure indicates the location of the power-adapter port and provides a visual representation of the removal procedure.

Steps
2. Lift the right display-hinge plate to uncover the power-adapter port cable.
3. Peel off the tape that secures the power-adapter port cable to the system board.
4. Disconnect the power-adapter port cable from its connector on the system board.
5. Remove the power-adapter port cable from the routing guides on the system board.
6. Remove the screw (M2x3), and lift the power-adapter port off the palm-rest and keyboard assembly.
Installing the power-adapter port

Prerequisites
About this task

The figure indicates the location of the power-adapter port and provides a visual representation of the installation procedure.

Steps
1. Place the power-adapter port into the slot on the palm-rest and keyboard assembly.
2. Replace the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly.
3. Route the power-adapter port cable along the routing guide on the system board.
4. Connect the power-adapter port cable to the system board.
5. Adhere the tape to secure the power-adapter port cable to the system board.
6. Lower the right display-hinge plate and ensure that the screw holes are aligned with the screw holes on the system board.
7. Replace the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the right display hinge to the system board.
Next steps
Speakers
Removing the speakers
Prerequisites

3. Remove the 3-cell battery or 4-cell battery.
About this task

The figure indicates the location of the speakers and provides a visual representation of the removal procedure.
Steps
1. Disconnect the speaker cable from the system board.
2. Note the routing of the speaker cables.
3. Peel off the black tapes that secure the speaker cable to the touchpad bracket.
4. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly.
NOTE: Note the position of the rubber grommets before lifting the speakers.
5. Lift the speakers, along with the cables, off the palm-rest and keyboard assembly.
Installing the speakers

Prerequisites

About this task
The figure indicates the location of the speakers and provides a visual representation of the installation procedure.
Steps
1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly.
NOTE: If the rubber grommets are pushed out of the speakers when the speakers were removed, push the grommets
back in place before replacing the speakers.
2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly.
3. Adhere the black tapes that secure the speaker cable to the touchpad bracket.
4. Connect the speaker cable to the system board.
Next steps
1. Install the 3-cell battery or 4-cell battery.

Power button with optional fingerprint reader
Removing the power button with optional fingerprint reader
Prerequisites
3. Remove the display assembly.
4. Remove the I/O board.
About this task

The figure indicates the location of the power button with optional fingerprint reader and provides a visual representation of the
removal procedure.
Steps
1. Remove the screw (M1.6x2) that secures the power-button bracket to the palm-rest and keyboard assembly.
2. Lift the power-button bracket off the power-button with optional fingerprint reader.
3. Remove the screw (M1.6x2) that secures the power button to the palm-rest and keyboard assembly.
4. Lift the latch and disconnect the power-button cable (or the optional fingerprint-reader cable) from the connector on the
5. Lift the power button, along with its cable, off the palm-rest and keyboard assembly.
Installing the power button with optional fingerprint reader

Prerequisites
About this task

The figure indicates the location of the power button with optional fingerprint reader and provides a visual representation of the
installation procedure.

Steps
1. Align the screw holes on the power-button with optional fingerprint reader to the screw holes on the palm-rest and keyboard
assembly.
2. Replace the screw (M1.6x2) that secures the power button to the palm-rest and keyboard assembly.
3. Connect the power-button cable (or the optional fingerprint-reader cable) to the connector on palm-rest and keyboard
assembly, and close the latch to secure the cable to the palm-rest and keyboard assembly.
4. Align the screw hole on the power-button bracket with the screw hole on the palm-rest and keyboard assembly.
5. Replace the screw (M1.6x2) that secures the power-button bracket to the palm-rest and keyboard assembly.
Next steps
1. Install the I/O board.
2. Install the display assembly.
Touchpad
Removing the touchpad
Prerequisites
About this task

The figure indicates the location of the touchpad and provides a visual representation of the removal procedure.

Steps
1. Peel the tapes that secure the speaker cable to the touchpad bracket.
2. Remove the speaker cable from the routing guide.
3. Remove the three screws (M1.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly.
4. Lift the touchpad bracket off the palm-rest and keyboard assembly.
5. Open the latch and disconnect the touchpad cable from the system board.
6. Peel the tapes that secure the touchpad to the palm-rest and keyboard assembly.
7. Remove the two screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly.
8. Lift the touchpad, along with the cable, off the palm-rest and keyboard assembly.
Installing the touchpad

Prerequisites
About this task

The figure indicates the location of the component and provides a visual representation of the installation procedure.

Steps
1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly.
NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides.
2. Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly.
3. Replace the two screws (M2x2) to secure the touchpad to the palm-rest and keyboard assembly.
4. Connect the touchpad cable to the system board and close the latch to secure the touchpad cable.
5. Adhere the tapes that secure the touchpad to the palm-rest and keyboard assembly.
6. Align the screw holes on the touchpad bracket with the screw holes on the palm-rest and keyboard assembly.
7. Replace the three screws (M1.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly.
8. Route the speaker cable along the routing guide and adhere the tapes to the touchpad bracket.
Next steps

I/O board
Removing the I/O board
Prerequisites
3. Remove the coin-cell battery.
About this task

The figure indicates the location of the I/O board and provides a visual representation of the removal procedure.
Steps
1. Peel off the tape that secures the I/O-board cable to the I/O board.
2. Open the latch and disconnect the I/O-board cable from the I/O board.
3. Open the latch and disconnect the fingerprint-reader cable from the I/O board.
4. Remove the screw (M2x2) and the screw (M2x3) that secure the I/O board to the palm-rest and keyboard assembly.
5. Lift the I/O board off the palm-rest and keyboard assembly.
Installing the I/O board

Prerequisites
About this task

The figure indicates the location of the I/O board and provides a visual representation of the installation procedure.

Steps
1. Place the I/O board on the palm-rest and keyboard assembly.
2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly.
3. Replace the screw (M2x2) and the screw (M2x3) that secure the I/O board to the palm-rest and keyboard assembly.
4. Connect the fingerprint reader cable to the I/O board and close the latch to secure the cable.
5. Connect the I/O-board cable to the I/O board and close the latch to secure the cable.
6. Adhere the tape that secures the I/O-board cable to the I/O board.
Next steps
2. Install the coin-cell battery.
System board
Removing the system board
Prerequisites
4. Remove the memory modules.
7. Remove the wireless card.
8. Remove the heat sink (UMA) or heat sink (discrete).
9. Remove the power button with optional fingerprint reader.

About this task
The figure indicates the location of the system board and provides a visual representation of the removal procedure.

Steps
2. Pry open the right display hinge.
3. Peel the black tape that secures the I/O-board cable to fan.
4. Peel the transparent tape, open the latch, and disconnect the I/O-board cable from the system board.
5. Disconnect the fan cable from the system board.
6. Peel the tape, open the latch, and then disconnect the display cable from the system board.
7. Peel the black tape off the power-adapter port cable.
8. Disconnect the power-adapter port cable from the system board.
9. Remove the two screws (M2x3) that secure the USB Type-C port bracket to the system board.
10. Lift the USB Type-C port bracket off the palm-rest and keyboard assembly.
11. Disconnect the speaker cable from the system board.
12. Open the latch and disconnect the touchpad cable from the system board.
13. Open the latch and disconnect the keyboard cable from the system board.
14. Open the latch and disconnect the keyboard-backlght cable from the system board, if applicable.
15. Remove the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly.
Installing the system board

Prerequisites
About this task

The figure indicates the location of the system board and provides a visual representation of the installation procedure.

Steps
1. Place the system board on the palm-rest and keyboard assembly.
2. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly.
3. Lower the left display-hinge plate and replace the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the right
display-hinge plate to the system board.
4. Connect the fan cable to the system board.
5. Connect the I/O cable to the system board and close the latch.
6. Adhere the black tape that secures the I/O cable to the fan.
7. Connect the display cable to the system board and adhere the tape to secure the cable.
8. Connect the power-adapter port cable to the system board.
9. Adhere the black tape that secures the power-adapter port cable to the system board.
10. Place the USB Type-C port bracket in its slot on the palm-rest and keyboard assembly.
11. Replace the two screws (M2x3) that secure the USB Type-C port bracket to the system board.
12. Connect the speaker cable to the system board.
13. Connect the touchpad cable to the system board and close the latch to secure the touchpad cable.
14. Connect the keyboard cable to the system board and close the latch to secure the keyboard cable.
15. Connect the keyboard-backlight cable to the system board and close the latch to secure the keyboard cable, if applicable.

Next steps
1. Install the power button with optional fingerprint reader.
2. Install the memory modules.
3. Install the heat sink (UMA) or heat sink (discrete).
4. Install the wireless card.
5. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in M.2 slot two.
6. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in M.2 slot one.
Palm-rest and keyboard assembly

Removing the palm-rest and keyboard assembly
Prerequisites
4. Remove the memory modules.
7. Remove the wireless card.
8. Remove the fan.
10. Remove the heat sink (UMA) or heat sink (discrete).
12. Remove the power-adapter port.
13. Remove the speakers.
14. Remove the power button with optional fingerprint reader.
15. Remove the touchpad.
16. Remove the I/O board.
17. Remove the system board.
NOTE: The system board can be removed along with the heat sink.
About this task

The figure indicates the location of the palm-rest and keyboard assembly and provides a visual representation of the removal
procedure.

Steps
After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly.
Installing the palm-rest and keyboard assembly

Prerequisites
About this task

The figure indicates the location of the palm-rest and keyboard assembly and provides a visual representation of the installation
procedure.

Steps
Place the palm-rest and keyboard assembly on a flat surface.
Next steps
1. Install the system board.
2. Install the I/O board.
3. Install the touchpad.
4. Install the power button with optional fingerprint reader.
5. Install the speakers.
6. Install the power-adapter port.
8. Install the heat sink (UMA) or heat sink (discrete).
10. Install the fan.
11. Install the wireless card.
12. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in M.2 slot two.
13. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in M.2 slot one.
14. Install the memory modules.

3
Drivers and downloads
When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article,
Drivers and Downloads FAQ SLN128938.
Drivers and downloads 63

4
System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
● Change the system configuration information.
● Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Entering BIOS setup program

Steps
2. Press F2 immediately to enter the BIOS setup program.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then,
turn off your computer and try again.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.
Table 3. Navigation keys

Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow
the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
64 System setup
One time boot menu
To enter one time boot menu, turn on your computer, and then press F2 immediately.
NOTE: It is recommended to shutdown the computer if it is on.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
● Removable Drive (if available)
● STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
● Optical Drive (if available)
● SATA Hard Drive (if available)
● Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
System setup options

NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be
displayed.
Table 4. System setup options—System information menu

Overview
BIOS Version Displays the BIOS version number.

Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Ownership Tag Displays the ownership tag of the computer.
Signed Firmware Update Displays whether the signed firmware update is enabled.
Battery Displays the battery health information.
Primary Displays the primary battery.
Battery Level Displays the battery level.
Battery State Displays the battery state.
Health Displays the battery health.
AC Adapter Displays whether an AC adapter is installed.
Processor Information
Processor Type Displays the processor type.
Maximum Clock Speed Displays the maximum processor clock speed.
Core Count Displays the number of cores on the processor.
Processor L2 Cache Displays the processor L2 Cache size.
Processor ID Displays the processor identification code.
System setup 65
Table 4. System setup options—System information menu (continued)
Overview
Processor L3 Cache Displays the processor L3 Cache size.
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Microcode Version Displays the microcode version.
Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology that is used for the memory.
Device Information
Video Controller Displays the integrate graphics information of the computer.
dGPU Video Controller Displays the discrete graphics information of the computer.
Video BIOS Version Displays the video BIOS version of the computer.
Video Memory Displays the video memory information of the computer.
Panel Type Displays the Panel Type of the computer.
Native Resolution Displays the native resolution of the computer.
Audio Controller Displays the audio controller information of the computer.
Wi-Fi Device Displays the wireless device information of the computer.
Bluetooth Device Displays the Bluetooth device information of the computer.
Table 5. System setup options—Boot options menu

Boot options
Advanced Boot Options
Enable UEFI Network Stack Enables or disables UEFI Network Stack.
Default: OFF.
Boot Mode
Boot Mode: UEFI only Displays the boot mode of this computer.
Enable Boot Devices Enables or disables boot devices for this computer.
Boot Sequence Displays the boot sequence.
BIOS Setup Advanced Mode Enables or disables advanced BIOS settings.
Default: ON.
UEFI Boot Path Security Enables or disables the system to prompt the user to enter the Admin
password when booting a UEFI boot path from the F12 boot menu.
Default: Always Except Internal HDD.
66 System setup
Table 6. System setup options—System Configuration menu
System Configuration
Date/Time
Date Sets the computer date in MM/DD/YYYY format. Changes to the date take
effect immediately.
Time Sets the computer time in HH/MM/SS 24-hour format. You can switch
between 12-hour and 24-hour clock. Changes to the time take effect
immediately.
Enable SMART Reporting Enables or disables SMART (Self-Monitoring, Analysis, and Reporting
Technology) during computer startup to report hard drive errors.
Default: OFF.
Enable Audio Enables or disables all integrated audio controller.

Default: ON.
Enable Microphone Enables or disables microphone.

Default: ON.
Enable Internal Speaker Enables or disables internal speaker.

Default: ON.
USB Configuration
Enable Boot Support Enables or disables booting from USB mass storage devices such as external
hard drive, optical drive, and USB drive.
Enable External USB Ports Enables or disables USB ports to be functional in an operating system
environment.
SATA Operation Configures operating mode of the integrated SATA hard drive controller.
Default: RAID. SATA is configured to support RAID (Intel Rapid Restore
Technology).
Drives Enables or disables various onboard drives.

M.2 PCIe SSD-0/SATA-2 Default: ON.
SATA-0 Default: ON.
Drive Information Displays the information of various onboard drives.
Miscellaneous Devices Enables or disables various onboard devices.
Enable Camera Enables or disables the camera.
Default: ON.
Keyboard Illumination Configures the operating mode of the keyboard illumination feature.
Default: Disabled. The keyboard illumination will always be off.
Keyboard Backlight Timeout on AC Configures the timeout value for the keyboard when an AC adapter is
connected to the computer. The keyboard backlight timeout value is only
effect when the backlight is enabled.
Default: 10 seconds.
Keyboard Backlight Timeout on Battery Configures the timeout value for the keyboard when the computer is running
on battery. The keyboard backlight timeout value is only effect when the
backlight is enabled.
Default: 10 seconds.
Touchscreen Enables or disables the touchscreen for the operating system.

NOTE: Touchscreen will always work in the BIOS setup irrespective of this
setting.
System setup 67
Table 6. System setup options—System Configuration menu (continued)
System Configuration
Default: ON.
Table 7. System setup options—Video menu

Video
LCD Brightness
Brightness on battery power Sets the screen brightness when the computer is running on battery power.
Brightness on AC power Sets the screen brightness when the computer is running on AC power.
EcoPower Enables or disables EcoPower which increases the battery life by reducing the
screen brightness when appropriate.
Default: ON.
Table 8. System setup options—Security menu

Security
Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an Admin
Password is set.
Default: OFF.
Password Bypass Bypass the System (Boot) Password and the internal hard drive password
prompts during a system restart.
Default: Disabled.
Enable Non-Admin Password Changes Enables or disables the user to change the system and hard drive password
without the need for admin password.
Default: ON.
Non-Admin Setup Changes

Allow Wireless Switch Changes Enables or disables changes to the setup option when an Administrator
password is set.
Default: OFF.
Enable UEFI Capsule Firmware Updates Enables or disables BIOS updates through UEFI capsule update packages.
Computrace Enable or disable the BIOS module interface of the optional Computrace(R)
Service from Absolute Software.
Intel Platform Trust Technology On Enables or disables Platform Trust Technology (PTT) visibility to the operating
system.
Default: ON.
PPI Bypass for Clear Commands Enables or disables the operating system to skip BIOS Physical Presence
Interface (PPI) user prompts when issuing the Clear command.
Default: OFF.
Clear Enables or disables the computer to clear the PTT owner information, and
returns the PTT to the default state.
Default: OFF.
Intel SGX Enables or disables the Intel Software Guard Extensions (SGX) to provide a
secured environment for running code/storing sensitive information.
Default: Software Control
SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections.
Default: OFF.
68 System setup
Table 8. System setup options—Security menu (continued)
Security
NOTE: This feature may cause compatibility issues or loss of functionality

with some legacy tools and applications.
Enable Strong Passwords Enables or disables strong passwords.

Default: OFF.
Password Configuration Control the minimum and maximum number of characters that are allowed for
Admin and System passwords.
Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes
called the "setup" password).
System Password Sets, Changes, or deletes the system password.
Enable Master Password Lockout Enables or disables the master password support.
Default: OFF.
Table 9. System setup options—Secure Boot menu

Secure Boot
Enable Secure Boot Enables or disables the computer to boos using only validated boot software.
Default: OFF.
NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI
boot mode and the Enable Legacy Option ROMs option needs to be turned
off.
Secure Boot Mode Selects the Secure Boot operation mode.

Default: Deployed Mode.
NOTE: Deployed Mode should be selected for normal operation of Secure
Boot.
Table 10. System setup options—Expert Key Management menu

Expert Key Management
Enable Custom Mode Enables or disables the keys in the PK, KEK, db, and dbx security key databases
to be modified.
Default: OFF.
Custom Mode Key Management Selects the custom values for expert key management.
Default: PK.
Table 11. System setup options—Performance menu

Performance
Intel Hyper-Threading Technology Enables or disables the Intel Hyper-Threading Technology to use processor
resources more efficiently.
Default: ON.
Intel SpeedStep Enables or disables the Intel SpeedStep Technology to dynamically adjust
processor voltage and core frequency, decreasing average power consumption
and heat production.
Default: ON.
Intel TurboBoost Technology Enabled or disabled the Intel TurboBoost mode of the processor. If enabled, the
Intel TurboBoost driver increases the performance of the CPU or graphics
processor.
System setup 69
Table 11. System setup options—Performance menu (continued)
Performance
Default: ON.
Multi-Core Support Changes the number of CPU cores available to the operating system. The
default value is set to the maximum number of cores.
Default: All Cores.
Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states.
Default: ON.
Table 12. System setup options—Power Management menu

Power Management
Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to
the computer.
Default: OFF.
Auto on Time Enables the computer to automatically power on for defined days and times.
Default: Disabled. The system will not automatically power up.
Battery Charge Configuration Enables the computer to run on battery during power usage hours. Use the
below options to prevent AC power usage between certain times of each day.
Default: Adaptive. Battery settings are adaptively optimized based on your
typical battery usage pattern.
Enable Advanced Battery Charge Enables Advanced Battery Charge Configuration from the beginning of the day
Configuration to a specified work period. Advanced Battery Charged maximizes battery
health while still supporting heavy use during the work day.
Default: OFF.
Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
Default: OFF.
NOTE: If enabled, the computer will not go to sleep, Intel Rapid Start will
be disabled automatically, and the operating system power option will be
blank if it was set to Sleep.
Enable USB Wake Support Enables the USB devices to wake the computer from Standby mode.
Default: OFF.
Enable Intel Speed Shift Technology Enables or disables Intel Speed Shift Technology support which enables the
operating system to select the appropriate processor performance
automatically.
Default: ON.
Lid Switch Enables the computer to power up from the off state whenever the lid is
opened.
Default: ON.
Table 13. System setup options—Wireless menu

Wireless
Wireless Switch Determines which wireless devices can be controlled by the Wireless Switch.
For Windows 8 systems, this is controlled by an operating system drive directly.
As a result, the setting does not affect the Wireless Switch behavior.
NOTE: When both WLAN and WiGig are present, enable/disable controls
are tied together. Thus, they cannot be enabled or disabled independently.
70 System setup
Table 13. System setup options—Wireless menu (continued)
Wireless
WLAN Default: ON.
Bluetooth Default: ON.
Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices.

WLAN Default: ON.
Bluetooth Default: ON.
Table 14. System setup options—POST Behavior menu

POST Behavior
Numlock Enable Enables or disables Numlock when the computer boots.
Default: ON.
Enable Adapter Warnings Enables the computer to display adapter warning messages during boot.
Default: ON.
Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time.
Default: 0 seconds.
Fastboot Configures the speed of the UEFI boot process.

Default: Thorough. Performs complete hardware and configuration initialization
during boot.
Fn Lock Options Enables or disables the Fn lock mode.

Default: ON.
Lock Mode Default: Lock Mode Secondary. Lock Mode Secondary = If this option is
selected, the F1-F12 keys scan the code for their secondary functions.
Pull Screen Logo Enabled or disabled the computer to display full screen logo if the image match
screen resolution.
Default: OFF.
Warnings and Errors Selects an action on encountering a warning or error during boot.
Default: Prompt on Warnings and Errors. Stop, prompt and wait for user input
when warnings or errors are detected.
NOTE: Errors deemed critical to the operation of the computer hardware
will always halt the computer.
Table 15. System setup options—Virtualization menu

Virtualization
Intel Virtualization Technology Enables the computer to run a virtual machine monitor (VMM).
Default: ON.
VT for Direct I/O Enables the computer to perform Virtualization Technology for Direct I/O (VT-
d). VT-d is an Intel method that provides virtualization for memory map I/O.
Default: ON.
System setup 71
Table 16. System setup options—Maintenance menu
Maintenance
Asset Tag Creates a system Asset Tag that can be used by an IT administrator to
uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot
be changed.
Service Tag Displays the Service Tag of the computer.
BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot
Block portion is intact and functioning.
Default: ON.
NOTE: BIOS recovery is designed to fix the main BIOS block and cannot
work if the Boot Block is damaged. In addition, this feature cannot work in
the event of EC corruption, ME corruption, or a hardware issue. The
recovery image must exist on an unencrypted partition on the drive.
BIOS Auto-Recovery Enables the computer to automatically recover the BIOS without user actions.
This feature requires BIOS Recovery from Hard Drive to be set to Enabled.
Default: OFF.
Start Data Wipe CAUTION: This Secure Wipe Operation will delete information in a
way that it cannot be reconstructed.
If enabled, the BIOS will queue up a data wipe cycle for storage devices that
are connected to the motherboard on the next reboot.
Default: OFF.
Allow BIOS Downgrade Controls flashing of the system firmware to previous revisions.
Default: ON.
Table 17. System setup options—System Logs menu

System Logs
Power Event Log Displays Power events.
Default: Keep.
BIOS Event Log Displays BIOS events.

Default: Keep.
Thermal Event Log Displays Thermal events.

Default: Keep.
Table 18. System setup options—SupportAssist menu

SupportAssist
Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console
Threshold and for Dell operating system Recovery tool.
Default: 2.
SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery
tool in the even of certain system errors.
Default: ON.
72 System setup
Updating the BIOS in Windows
Prerequisites
It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available.
About this task

NOTE: If BitLocker is enabled, it must be suspended before updating the system BIOS, and then re-enabled after the BIOS
update is completed.
Steps
1. Restart the computer.
2. Go to www.dell.com/support.
● Enter the Service Tag or Express Service Code and click Submit.
● Click Detect Product and follow the on-screen instructions.
3. If you are unable to detect or find the Service Tag, click Choose from all products.
4. Choose the Products category from the list.
NOTE: Choose the appropriate category to reach the product page.
5. Select your computer model and the Product Support page of your computer appears.
6. Click Get drivers, and then click Drivers and Downloads.
The Drivers and Downloads section is displayed.
7. Click Find it myself.
8. Click BIOS to view the BIOS versions.
9. Identify the latest BIOS file and click Download.
10. Select your preferred download method in the Please select your download method below window, and then click
Download File.
The File Download window appears.
11. Click Save to save the file on your computer.
12. Click Run to install the updated BIOS settings on your computer.
Follow the on-screen instructions.
Updating BIOS on systems with BitLocker enabled

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will
not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article:
https://www.dell.com/support/article/sln153694
Updating your system BIOS using a USB flash drive

About this task
If the computer cannot load into Windows but there is still a need to update the BIOS, download the BIOS file using another
computer and save it to a bootable USB flash drive.
NOTE: You must use a bootable USB flash drive. For more information, see the knowledge base article SLN143196.
Steps
1. Download the BIOS update .exe file to another computer.
2. Copy the .exe file onto the bootable USB flash drive.
System setup 73
3. Insert the USB flash drive into the computer that requires the BIOS update.
4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu.
5. Using arrow keys, select USB Storage Device and press Enter.
6. The computer restarts to a Diag C:\> prompt.
7. Run the file by typing the complete filename and press Enter.
8. The BIOS Update Utility is displayed. Follow the on-screen instructions.
Figure 1. DOS BIOS Update Screen
Updating the Dell BIOS in Linux and Ubuntu

environments
If you want to update the system BIOS in a Linux environment such as Ubuntu, see https://www.dell.com/support/article/
sln171755/.
Flashing the BIOS from the F12 One-Time boot menu

Updating your system BIOS using a BIOS update.exe file copied to a FAT32 USB key and booting from the F12 one time boot
menu.
About this task

BIOS Update
You can run the BIOS update file from Windows using a bootable USB key or you can also update the BIOS from the F12 One-
Time boot menu on the system.
Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot
Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports
this BIOS update option.
NOTE: Only systems with BIOS Flash Update option in the F12 One-Time Boot Menu can use this function.
Updating from the One-Time Boot Menu

To update your BIOS from the F12 One-Time boot menu, you will need:
● USB key formatted to the FAT32 file system (key does not have to be bootable)
● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB key
74 System setup
● AC power adapter connected to the system
● Functional system battery to flash the BIOS
Perform the following steps to execute the BIOS update flash process from the F12 menu:
CAUTION: Do not power off the system during the BIOS update process. Powering off the system could make
the system fail to boot.
Steps
1. From a power off state, insert the USB key where you copied the flash into a USB port of the system .
2. Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Update using the mouse or
arrow keys then press Enter.
3. The flash BIOS menu will open, and then click the Flash from file.
4. Select external USB device.
System setup 75
5. Once the file is selected, Double click the flash target file, then press submit.
6. Click the Update BIOS then system will reboot to flash the BIOS.
76 System setup
7. Once complete, the system will reboot and the BIOS update process is completed.
System and setup password

Table 19. System and setup password
Password type Description
System password Password that you must enter to log in to your system.
Setup password Password that you must enter to access and make changes to
the BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password

Prerequisites
You can assign a new System or Admin Password only when the status is in Not Set.
About this task

To enter the system setup, press F12 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
System setup 77
Use the following guidelines to assign the system password:
● A password can have up to 32 characters.
● The password can contain the numbers 0 through 9.
● Only lower case letters are valid, upper case letters are not valid.
● Only the following special characters are valid: Space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and a message prompt's you to save the changes.
5. Press Y to save the changes.
The computer restarts.
Deleting or changing an existing system setup password

Prerequisites
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing
System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is
Locked.
About this task

To enter the System Setup, press F12 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, update, or delete the existing system password, and press Enter or Tab.
4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab.
NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete the
System and/or Setup password, confirm the deletion when prompted.
5. Press Esc and a message prompts you to save the changes.

6. Press Y to save the changes and exit from System Setup.
The computer restarts.
Clearing CMOS settings

About this task
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
Steps
3. Wait for one minute.
Clearing BIOS (System Setup) and System passwords

About this task
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
78 System setup
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying
Windows or your application.
System setup 79
5
Troubleshooting
Locate the Service Tag or Express Service Code of

your Dell computer
Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your
Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support.
For more information on how to find the Service Tag for your computer, see Locate the Service Tag for your Dell Laptop.
SupportAssist diagnostics
About this task
The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The
SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set
of options for particular devices or device groups. It allows you to:
● Run tests automatically or in an interactive mode.
● Repeat tests
● Display or save test results
● Run thorough tests to introduce additional test options and provide extra information about the failed device(s)
● View status messages that indicate if the tests are completed successfully
● View error messages that indicate if problems were encountered during the test
NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the
computer when the diagnostic tests are performed.
For more information, see SupportAssist Pre-Boot System Performance Check.
Built-in self-test (BIST)

About this task
There are three different types of BIST to check the performance of display, power rail, and system board. These tests are
important to evaluate if an LCD or system board needs a replacement.
1. M-BIST: M-BIST is the system board built-in self-test diagnostics tool that improves the diagnostics accuracy of system
board embedded controller (EC) failures. M-BIST must be manually initiated before POST and can also run on a dead
system .
2. L-BIST: L-BIST is an enhancement to the single LED error code diagnostics and is automatically initiated during POST.
3. LCD-BIST: LCD BIST is an enhanced diagnostic test that is introduced through Preboot System Assessment (PSA) on legacy
systems.
Table 20. Functions

M-BIST L-BIST
Purpose Evaluates the health condition of the Checks if the system board is supplying
system board. power to the LCD by performing an LCD
Power Rail test.
80 Troubleshooting
Table 20. Functions (continued)
M-BIST L-BIST
Trigger Press the <M> key and the power Integrated into the single LED error code
button. diagnostics. Automatically initiated
during POST.
Indicator of fault Battery LED light with Solid Amber Battery LED error code of [2,8] blinks
Amber x2, then pause, then blinks White
x8.
Repair instruction Indicates a problem with the system Indicates a problem with the system
board. board.
System board built-in self-test (M-BIST)

About this task
Steps
1. Press and hold both the M key and the power button to initiate M-BIST.
2. The battery-status light illuminates in amber when there is a failure with the system board.
3. Replace the system board to fix the issue.
NOTE: The battery status LED will not illuminate if there is no failure present with the system board. If further
troubleshooting is required, proceed with the applicable Guided Resolution for No Power/No POST, etc.
Display panel power rail built-in self-test (L-BIST)

About this task
Next steps
L-BIST (LCD Power Rail Test) is an enhancement to the single LED error code diagnostics and is automatically initiated
during POST. L-BIST isolates if the LCD is receiving power from the system board. L-BIST checks if the system board is
supplying power to the LCD by performing an LCD Power Rail test. If there is no power going to the LCD, the battery status
LED flashes a [2,8] LED error code.
Troubleshooting 81
Display panel built-in self-test (LCD-BIST)
About this task
Steps
1. Press and hold the D key and then press the power button.
2. Release both the D key and the power button when the computer begins POST.
3. The display panel begins to display a solid color, or cycling through different colors.
NOTE: The sequence of colors may very due to different display panel vendor. The user only needs to ensure that the
colors are being displayed correctly without distortion or graphical anomalies.
4. The computer reboots at the end of the last solid color.
Outcome
About this task
The following table shows the outcome of running different types of BIST.
Table 21. BIST outcome

M-BIST
Off No fault detected with system board.
Solid amber Indicates a problem with the system board.
L-BIST
Off No fault detected with system board.
LED error code of [2,8] blinks Amber x2, then pause, then Indicates a problem with the system board.
blinks White x8
82 Troubleshooting
LCD-BIST
The LCD that flashes White, Red, Green, and Blue shows that the display is working fine and there is no fault with the LCD
panel.
System diagnostic lights

Battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on battery and the battery has less than 5 percent charge.
Off
● Power adapter is connected and the battery is fully charged.
● Computer is running on battery and the battery has more than 5 percent charge.
● Computer is in sleep state, hibernation, or turned off.
The power and battery-status light blinks amber along with beep codes indicating failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times
followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
Table 22. LED codes

Diagnostic light codes Problem description
2,1 Processor failure
2,2 System board: BIOS or ROM (Read-Only
Memory) failure
2,3 No memory or RAM (Random-Access Memory)
detected
2,4 Memory or RAM (Random-Access Memory)
failure
2,5 Invalid memory installed
2,6 System-board or chipset error
2,7 Display failure
2,8 LCD power rail failure.
3,1 Coin-cell battery failure
3,2 PCI, video card/chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
3,5 Power-rail failure
3,6 System BIOS Flash incomplete
Camera status light: Indicates whether the camera is in use.

● Solid white — Camera is in use.
● Off — Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
● Solid white — Caps Lock enabled.
● Off — Caps Lock disabled.
Troubleshooting 83
Flashing BIOS (USB key)
Steps
1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file.
2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support.
3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12 when the Dell logo is displayed on the screen.
6. Boot to the USB drive from the One Time Boot Menu.
7. Type the BIOS setup program filename and press Enter.
8. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.
Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/support.
Flashing the BIOS

About this task
You may need to flash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to flash the BIOS:
Steps
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.

5. Select the operating system installed on your computer.
6. Scroll down the page and expand BIOS.
7. Click Download to download the latest version of the BIOS for your computer.
8. After the download is complete, navigate to the folder where you saved the BIOS update file.
9. Double-click the BIOS update file icon and follow the instructions on the screen.
84 Troubleshooting
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup
Media and Recovery Options.
WiFi power cycle

About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
Flea power release

About this task
Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has
been removed. The following procedure provides the instructions on how to conduct flea power release:
Steps
1. Turn off your computer.
4. Press and hold the power button for 15 seconds to drain the flea power.
Troubleshooting 85
6
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 23. Self-help resources

Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell
Tips
Contact Support In Windows search, type Contact Support, and press

Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Access top solutions, diagnostics, drivers and downloads, and Your Dell computer is uniquely identified by a Service Tag or
learn more about your computer through videos, manuals and Express Service Code. To view relevant support resources for
documents. your Dell computer, enter the Service Tag or Express Service
Code at www.dell.com/support.
For more information on how to find the Service Tag for your
computer, see Locate the Service Tag for your Dell Laptop.
Dell knowledge base articles for a variety of computer 1. Go to www.dell.com/support.

concerns 2. On the menu bar at the top of the Support page, select
Support > Knowledge Base.
3. In the Search field on the Knowledge Base page, type the
keyword, topic, or model number, and then click or tap the
search icon to view the related articles.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,
packing slip, bill, or Dell product catalog.
86 Getting help and contacting Dell

Inspiron 15 5502: Service Manual

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Chapter 1: Working inside your computer...................................................................................... 6

Chapter 2: Removing and installing components........................................................................... 9

Chapter 3: Drivers and downloads............................................................................................... 63

Chapter 4: System setup............................................................................................................. 64

Chapter 6: Getting help and contacting Dell................................................................................ 86

Before working inside your computer

6 Working inside your computer

Electrostatic discharge—ESD protection

ESD field service kit

Components of an ESD field service kit

Working inside your computer 7

ESD protection summary

Transporting sensitive components

After working inside your computer

8 Working inside your computer

NOTE: Screw color may vary with the configuration ordered.

Table 1. Screw list

NOTE: Screw color

Base cover Palm-rest and keyboard M2x7.5 (captive) 2

Battery (3-cell) Palm-rest and keyboard M2x3 4

Battery (4-cell) Palm-rest and keyboard M2x3 5

Removing and installing components 9

Solid-state drive (slot Palm-rest and keyboard M2x3 1

Fan Palm-rest and keyboard M2x2 2

Heat sink (UMA) System board M2x5.85 (captive) 4

Heat sink (discrete) System board M2x5.85 (captive) 7

Left hinge Palm-rest and keyboard M2.5x5 2

Left hinge Palm-rest and keyboard M2.5x3.5 1

Right hinge Palm-rest and keyboard M2.5x5 3

Power-adapter port Palm-rest and keyboard M2x3 1

Touchpad bracket Palm-rest and keyboard M1.6x2 3

I/O board Palm-rest and keyboard M2x2 1

I/O board Palm-rest and keyboard M2x3 1

Major components of Inspiron 15 5502

10 Removing and installing components

Removing and installing components 11

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12 Removing and installing components

Installing the base cover

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14 Removing and installing components

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16 Removing and installing components

Installing the 3-cell battery

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Removing and installing components 17

Removing the 4-cell battery

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18 Removing and installing components

Installing the 4-cell battery

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Removing and installing components 19

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20 Removing and installing components

Installing the memory modules

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Removing and installing components 21