Vos3578 Om Pub en Us

Dell Vostro 15–3578
Owner's Manual
Regulatory Model: P63F

Regulatory Type: P63F002
October 2022
Rev. A02
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
Contents
Chapter 1: Working on your computer........................................................................................... 6

Safety precautions.............................................................................................................................................................. 6
Electrostatic discharge — ESD protection............................................................................................................. 6
ESD field service kit ..................................................................................................................................................... 7
Transporting sensitive components.......................................................................................................................... 8
Before working inside your computer.............................................................................................................................8
After working inside your computer................................................................................................................................8
Chapter 2: Removing and installing components.......................................................................... 10

Recommended tools..........................................................................................................................................................10
Screw size list..................................................................................................................................................................... 10
Battery...................................................................................................................................................................................11
Removing the battery.................................................................................................................................................. 11
Installing the battery....................................................................................................................................................12
Optical drive........................................................................................................................................................................ 12
Removing the optical drive ....................................................................................................................................... 12
Removing the optical drive bracket.........................................................................................................................13
Installing the optical drive bracket........................................................................................................................... 14
Installing the optical drive.......................................................................................................................................... 14
Keyboard.............................................................................................................................................................................. 14
Removing the keyboard.............................................................................................................................................. 14
Installing the keyboard................................................................................................................................................ 16
Base cover........................................................................................................................................................................... 16
Removing the base cover...........................................................................................................................................16
Installing the base cover.............................................................................................................................................19
Hard drive............................................................................................................................................................................ 19
Removing the hard drive assembly.......................................................................................................................... 19
Removing the hard drive from the hard drive bracket.......................................................................................20
Installing the hard drive into the hard drive bracket........................................................................................... 21
Installing the hard drive assembly........................................................................................................................... 22
Fingerprint reader..............................................................................................................................................................22
Removing the fingerprint reader..............................................................................................................................22
Installing the fingerprint reader................................................................................................................................24
WLAN card..........................................................................................................................................................................24
Removing the WLAN card.........................................................................................................................................24
Installing the WLAN card........................................................................................................................................... 25
Memory modules............................................................................................................................................................... 25
Removing the memory module.................................................................................................................................25
Installing the memory module...................................................................................................................................26
Coin cell battery.................................................................................................................................................................26
Removing the coin cell battery................................................................................................................................ 26
Installing the coin cell battery...................................................................................................................................27
Power button board..........................................................................................................................................................27
Removing the power button board......................................................................................................................... 27
Contents 3
Installing the power button board........................................................................................................................... 28
Heat sink ............................................................................................................................................................................ 29
Removing the heat sink ............................................................................................................................................ 29
Installing the heat sink .............................................................................................................................................. 29
System fan.......................................................................................................................................................................... 30
Removing the system fan..........................................................................................................................................30
Installing the system fan............................................................................................................................................30
Speaker.................................................................................................................................................................................31
Removing the speakers...............................................................................................................................................31
Installing the speakers.................................................................................................................................................31
System board..................................................................................................................................................................... 32
Removing the system board..................................................................................................................................... 32
Installing the system board....................................................................................................................................... 36
Input/Output(I/O) boards...............................................................................................................................................37
Removing the Input and Output board ................................................................................................................. 37
Installing the Input and Output board ....................................................................................................................37
Power connector port...................................................................................................................................................... 38
Removing the power connector.............................................................................................................................. 38
Installing the power connector.................................................................................................................................39
Display assembly................................................................................................................................................................39
Removing the display assembly............................................................................................................................... 39
Installing the display assembly.................................................................................................................................. 41
Display bezel........................................................................................................................................................................41
Removing the display bezel.......................................................................................................................................42
Installing the display bezel.........................................................................................................................................42
Camera.................................................................................................................................................................................43
Removing the camera.................................................................................................................................................43
Installing the camera...................................................................................................................................................43
Display panel....................................................................................................................................................................... 44
Removing the display panel.......................................................................................................................................44
Installing the display panel.........................................................................................................................................45
Display hinges.....................................................................................................................................................................45
Removing the display hinges.................................................................................................................................... 45
Installing the display hinges.......................................................................................................................................46
Touchpad.............................................................................................................................................................................47
Removing the touchpad............................................................................................................................................. 47
Installing the touchpad...............................................................................................................................................48
Palm rest............................................................................................................................................................................. 48
Removing the palmrest.............................................................................................................................................. 48
Installing the palmrest................................................................................................................................................ 49
Chapter 3: Technology and components.......................................................................................51

HDMI 1.4...............................................................................................................................................................................51
USB features...................................................................................................................................................................... 52
Chapter 4: System specifications................................................................................................ 55

Technical specifications...................................................................................................................................................55
Hot key combinations.......................................................................................................................................................57
4 Contents
Chapter 5: System setup.............................................................................................................58
Boot Sequence...................................................................................................................................................................58
Navigation keys..................................................................................................................................................................58
System setup options.......................................................................................................................................................59
Flashing the BIOS from the F12 One-Time boot menu............................................................................................ 66
Updating the BIOS in Windows .....................................................................................................................................70
System and setup password............................................................................................................................................71
Assigning a system password and setup password............................................................................................. 71
Deleting or changing an existing system and or setup password.....................................................................71
Chapter 6: Software.................................................................................................................... 72
Supported operating systems.........................................................................................................................................72
Downloading drivers..........................................................................................................................................................72
Intel chipset drivers...........................................................................................................................................................72
Battery drivers................................................................................................................................................................... 73
Intel HID Event Filter........................................................................................................................................................ 74
Intel Dynamic Platform and Thermal Framework.......................................................................................................74
Disk drivers......................................................................................................................................................................... 75
Realtek PCI-E Memory Card.......................................................................................................................................... 75
Graphics controller driver................................................................................................................................................75
Bluetooth drivers............................................................................................................................................................... 76
Network drivers................................................................................................................................................................. 76
Realtek Audio......................................................................................................................................................................76
Storage drivers...................................................................................................................................................................76
Security drivers.................................................................................................................................................................. 77
Chapter 7: Troubleshooting......................................................................................................... 78
Enhanced Pre-Boot System Assessment — ePSA diagnostics.............................................................................78
Running the ePSA diagnostics................................................................................................................................. 78
Diagnostic LED................................................................................................................................................................... 78
Real Time Clock reset.......................................................................................................................................................79
Chapter 8: Contacting Dell.......................................................................................................... 80
Contents 5
1
Working on your computer
Topics:
• Safety precautions
• Before working inside your computer
• After working inside your computer
Safety precautions
The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or
reassembly:
● Turn off the system and all attached peripherals.
● Disconnect the system and all attached peripherals from AC power.
● Disconnect all network cables, telephone, and telecommunications lines from the system.
● Use an ESD field service kit when working inside any notebook to avoid electrostatic discharge (ESD) damage.
● After removing any system component, carefully place the removed component on an anti-static mat.
● Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.
Standby power
Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are
essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and
suspended into a sleep mode and has other advanced power management features.
Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board,
notebooks
Bonding
Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through
the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare
metal and never to a painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and
ensure that you remove all jewelry such as watches, bracelets, or rings prior to bonding yourself and the equipment.
Electrostatic discharge — ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
● Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes
an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.
6 Working on your computer

● Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts
with increased sensitivity to ESD damage.
● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
● When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
● Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit

The components of an ESD field service kit are:
● Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
● Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never
use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear
and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
● ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A
wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your
regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
● Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
● Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components
● ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
Working on your computer 7

ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting
device.
1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid
twisting your body and back.
6. Follow the same techniques in reverse to set the load down.
Before working inside your computer

1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
2. Turn off your computer.
3. If the computer is connected to a docking device (docked), undock it.
4. Disconnect all network cables from the computer (if available).
CAUTION: If your computer has an RJ45 port, disconnect the network cable by first unplugging the cable
from your computer.
5. Disconnect your computer and all attached devices from their electrical outlets.
6. Open the display.
7. Press and hold the power button for few seconds, to ground the system board.
CAUTION: To guard against electrical shock unplug your computer from the electrical outlet before
performing Step # 8.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface at the same time as touching a connector on the back
of the computer.
8. Remove any installed ExpressCards or Smart Cards from the appropriate slots.
After working inside your computer

After you complete any replacement procedure, ensure that you connect external devices, cards, and cables before turning on
your computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do
not use batteries designed for other Dell computers.
1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
8 Working on your computer

2. Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
3. Connect your computer and all attached devices to their electrical outlets.
4. Turn on your computer.
Working on your computer 9

2
Removing and installing components
This section provides detailed information on how to remove or install the components from your computer.
Topics:
• Recommended tools
• Screw size list
• Battery
• Optical drive
• Keyboard
• Base cover
• Hard drive
• Fingerprint reader
• WLAN card
• Memory modules
• Coin cell battery
• Power button board
• Heat sink
• System fan
• Speaker
• System board
• Input/Output(I/O) boards
• Power connector port
• Display assembly
• Display bezel
• Camera
• Display panel
• Display hinges
• Touchpad
• Palm rest
Recommended tools
The procedures in this document require the following tools:
● Phillips #0 screwdriver
● Phillips #1 screwdriver
● Plastic scribe
NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4
Screw size list

Table 1. Vostro 15–3578 screw size list
M2x2 M2x3
M2x2 (Big M2.5x2.5
Component (Big M2x2.5 M2x5 (Thin M2x3 M2.5x8 M3x3
head 07) (Big head)
head 05) head)
Optical drive
3
bridge
10 Removing and installing components

Table 1. Vostro 15–3578 screw size list (continued)
M2x2 M2x3
M2x2 (Big M2.5x2.5
Component (Big M2x2.5 M2x5 (Thin M2x3 M2.5x8 M3x3
head 07) (Big head)
head 05) head)
Optical drive
1
bracket
Base Cover 8 1 8
Hard drive 4
Hard drive bracket 4
System fan 2
System board 4 1
Support bracket 4 3
Display assembly 3
Display panel 4
Display Hinge 6
Power button
1
board
Fingerprint reader
1
bracket
Battery
Removing the battery
1. Follow the procedure in Before working inside your computer.
2. To remove the battery:
a. Slide the release latch to release the battery [1].
b. Remove the battery from the computer [2].
Removing and installing components 11

Installing the battery
1. Insert the battery into the slot and press until it clicks into place.
2. Follow the procedures in After working inside your computer.
Optical drive
Removing the optical drive
2. Remove the Battery.
3. To remove the optical drive:
a. Remove the M2x5 screw that secures the optical drive to the computer [1].
b. Using a plastic scribe, push the tab in the direction of the arrow indicated on the chassis. [2].
c. Slide the optical drive out of the computer [3].

Removing the optical drive bracket
2. Remove the:
a. Battery
b. Optical drive
3. To remove the optical drive from the bracket:
a. Remove the M2x3 screw that secures the optical drive bracket.
b. Remove the optical drive bracket from the optical drive .

Installing the optical drive bracket
1. Install the optical drive bracket.
2. Tighten the M2x3 screw to secure the optical drive bracket.
3. Install the:
a. Optical drive
b. Battery
4. Follow the procedure in After working inside your computer.
Installing the optical drive

1. Insert the optical drive into the slot until it clicks into place.
2. Tighten the M2x5 screw to secure the optical drive to the computer.
3. Install the Battery.
Keyboard
Removing the keyboard
2. Remove the Battery.
3. To remove the keyboard:
a. Using a plastic scribe, release the five tabs from the slots located above the keyboard [1].
b. Flip the keyboard on the palm rest to access the keyboard connector cable under the keyboard [2].

4. To remove the keyboard cable:
a. Disconnect the keyboard cable from the system board.
b. Remove the keyboard from the computer.

Installing the keyboard
1. Connect the keyboard cable to the connector on the system board.
2. Slide the keyboard to align it with the tabs.
3. Press along the top edges to lock the keyboard in place.
4. Install the Battery.
Base cover
Removing the base cover
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
3. To remove the base cover:
a. Disconnect the optical drive connector and lift it to remove it from the system board [1].
b. Remove the 5 (M2x5) screws that secure the base cover [2].

4. Flip the computer and remove the screws (8 screws - M2.5x8; 3 screws - M2x2; 2 screws- M2x5) that secure the base
cover to the computer.

5. To remove the base cover:
a. Use a scribe to pry the edges of the base cover [1].
b. Lift the base cover and remove it from the computer [2].

Installing the base cover
1. Align the base cover with the screw holders on the computer.
2. Press the edges of the cover until it clicks into place.
3. Tighten the (8 screws - M2.5x8; 3 screws - M2x2; 2 screws- M2x5) screws to secure the base cover to the computer.
4. Flip the computer over.
5. Open the display and connect the optical drive connector to the system board.
6. Tighten the screws to secure the base cover to the palm rest.
7. Install the:
a. Keyboard
b. Optical drive
c. Battery
Hard drive
Removing the hard drive assembly
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard

d. Base cover
3. To remove the hard drive assembly:
a. Disconnect the hard drive cable from the connector on the system board [1].
b. Remove the 4 (M2x3) screws that secure the hard drive assembly to the computer [2].
c. Lift the hard drive assembly away from the computer [3].
Removing the hard drive from the hard drive bracket

2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
e. Hard drive assembly
3. To remove the hard drive from the hard drive assembly:
a. Pull the hard drive cable connector to remove it from the hard drive .
b. Remove the 4 (M3x3) screws that secure the hard drive bracket to the hard drive [1].
c. Lift the hard drive from the hard drive bracket [2].

Installing the hard drive into the hard drive bracket
1. Align the screw holders and insert the hard drive into the hard drive bracket.
2. Tighten the M3x3 screws to secure the hard drive to the hard drive bracket.
3. Connect the hard drive cable connector to the hard drive.
4. Install the:
a. Hard drive assembly
b. Base cover
c. Keyboard
d. Optical drive
e. Battery

5. Follow the procedure in After working inside your computer
Installing the hard drive assembly

1. Insert the hard drive assembly into the slot on the computer.
2. Tighten the 4 (M2x3) screws to secure the hard drive assembly to the computer.
3. Connect the hard drive cable to the connector on the system board.
4. Install the:
a. Base cover
b. Keyboard
c. Optical drive
d. Battery
Fingerprint reader
Removing the fingerprint reader
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
e. Hard drive
3. To remove the fingerprint reader bracket:
a. Disconnect the fingerprint reader from the connector on the system board [1].
b. Remove the tape that secures the fingerprint assembly to the computer [2]
c. Remove the 1 (M2x2.5) screw that secures the fingerprint assembly to the computer [3].
d. Lift the fingerprint reader bracket from the computer [4].

4. Remove the fingerprint reader
a. Lift the fingerprint reader board from the computer.

Installing the fingerprint reader
1. Place the fingerprint reader board into the slot on the computer.
2. Tighten the 1 (M2x2.5) screw that secures the fingerprint reader bracket to the computer.
3. Affix the tape that secures the fingerprint assembly to the computer
4. Connect the fingerprint reader cable to the connector on the system board.
5. Install the:
a. Hard drive
b. Base cover
c. Keyboard
d. Optical drive
e. Battery
WLAN card
Removing the WLAN card
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
3. To remove the WLAN card:
a. Remove the 1 (M2x3) screw that secures the tab to the WLAN card [1].
b. Lift the tab that secures the WLAN card [2].
c. Disconnect the WLAN cables from the connectors on the WLAN card [3].
d. Slide the WLAN card from the connector on the system board [4].

Installing the WLAN card
1. Install the WLAN card to the connector on the system board.
2. Connect the WLAN cables to the connectors on the WLAN card.
3. Place the securing tab on the WLAN card and tighten the 1 (M2x3) screw on the computer.
4. Install the:
a. Base cover
b. Keyboard
c. Optical drive
d. Battery
Memory modules
Removing the memory module
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover

3. To remove memory module:
a. Pull the clips securing the memory module until the memory module pops up [1].
b. Remove the memory module from the system board [2].
Installing the memory module

1. Insert the memory module into the memory socket.
2. Press the memory module until the clips secure the memory module.
3. Install the:
a. Base cover
b. Keyboard
c. Optical drive
d. Battery
Coin cell battery

Removing the coin cell battery
2. Remove the:
a. Battery

b. Optical drive
c. Keyboard
d. Base cover
3. Removing the coin cell battery
a. Use a plastic scribe to lift the battery out of the slot [1]
b. Remove the battery [2]
Installing the coin cell battery

1. Insert the coin cell battery into the battery slot.
2. Press the battery until it clicks into place.
3. Install the:
a. Basecover
b. Keyboard
c. Optical drive
d. Battery
Power button board

Removing the power button board

2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
3. To remove the power button board:
a. Disconnect the system board cable from the computer [1].
b. Remove the display hinge screws (M2.5x8) from the computer [2].
c. Flip the display hinge to reveal the power button board beneath the hinge [3].
d. Remove the 1 M2x2 (Big head07) screw that secures the power button board to the chassis [4].
e. Peel the system board cable from the chassis and the peel the tape that holds the power button board.
f. Slide the Power button board away from the chassis.
Installing the power button board

1. Place the button board on the chassis.
2. Affix the tape that holds the power button board.
3. Affix the system board cable to the chassis.
4. Place the power button board and tighten the screw.
5. Connect the system board cable to the power button board.
6. Tighten the screws to secure it to the power button board.
7. Install the:
a. Base cover
b. Keyboard
c. Optical drive
d. Battery

Heat sink
Removing the heat sink
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
3. To remove the heat sink:
a. Loosen the captive screws that secure the heat sink to the system board [1].
b. Remove the heat sink from the system board [2].
Installing the heat sink

1. Align the screws on the heat sink with the screw holders on the system board.
2. Tighten the captive screws to secure it to the system board.
NOTE: Secure the screws in the order of the callout numbers [1, 2, 3, 4].
3. Install the:
a. Base cover
b. Keyboard
c. Optical drive
d. Battery

System fan
Removing the system fan
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
3. To remove the system fan:
a. Disconnect the system fan connector cable from the system board [1].
b. Remove the 2 (M2x5) screws that secure the system fan to the computer [2].
c. Lift and remove the system fan from the chassis [3].
Installing the system fan

1. Align the system fan on the chassis.
2. Secure the system fan to the computer by tightening the 2 (M2x5) screws.
3. Connect the system fan connector cable to the system board connector.
4. Install the:
a. Base cover
b. Keyboard

c. Optical drive
d. Battery
Speaker
Removing the speakers
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
3. To remove the speakers:
a. Disconnect the speaker cable from the computer [1].
b. Remove the speaker cable from the retention clips on the computer [2].
c. Remove the speakers from the computer [3].
Installing the speakers

1. Place the speakers into the slots on the computer.
2. Route the speaker cable through the retention clips on the computer.

3. Connect the speaker cable to the system board.
4. Install the:
a. Base cover
b. Keyboard
c. Optical drive
d. Battery
5. Follow the procedure in After working inside your computer
System board
Removing the system board
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
f. WLAN card
g. Memory module
h. Heat sink
i. System fan
3. Remove 1 (M2.5x8) screw and lift the display hinge from the chassis [1, 2].

4. Lift the locking tab to disconnect the following cables
a. remove the adhesive tape [1]
b. lift the locking tab and disconnect the eDP connector [1]
c. power connector [2]
d. hard drive connector [3]
e. fingerprint connector [4]
f. I/O connector [5]
g. touchpad connector [6]
h. speaker [7]

5. Remove 2 (M2x3) screw that secures the system board to the computer [1] and lift the system board [2].

6. Flip the system board.
7. To remove the system board:
a. Peel the white adhesive tape and disconnect the power cable [1].
b. Remove the system board from the computer [2].

Installing the system board
1. Connect the power cable.
2. Affix the white adhesive tape.
3. Flip the system board.
4. Align the system board with the screw holders on the computer.
5. Tighten the 2(M2x3) screw to secure the system board to the computer.
6. Tighten the display hinge 1 (M2.5x8) screw to the computer.
7. Connect the following cables to the system board.
a. hard drive connector
b. touchpad connector
c. speaker connector
d. I/O connector
e. eDP connector
f. power connector
g. fingerprint connector
8. Install the:
a. System fan
b. Heat sink
c. Memory module
d. WLAN Card
f. Base cover
g. Keyboard
h. Optical drive
i. Battery

Input/Output(I/O) boards
Removing the Input and Output board
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
3. To remove the Input/Output board (I/O board):
a. Disconnect the I/O board cable [1].
b. Remove 1 (M2x3) screw [2]
c. Lift and remove the I/O board from the computer [3].
Installing the Input and Output board

1. Place the I/O board on the computer.
2. Connect the input/output (I/O board) cable and tighten the 1 (M2x3) screw.
3. Install the:
a. Hard drive assembly
b. Base cover

c. Keyboard
d. Optical drive
e. Battery
Power connector port

Removing the power connector
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
f. WLAN card
g. Memory module
h. Heat sink
i. System fan
j. Coin cell battery
k. System board
3. To remove the power connector:
a. Lift the cable from the slot [1].
b. Remove the 1 (M2x3) screw that secures the power connector to the computer [2].
c. Lift the power connector [3].

Installing the power connector
1. Insert the power connector into the slot on the computer.
2. Secure the power connector to the computer by using 1 (M2x3) screw.
3. Route the power connector cable into the slot.
4. Install the:
a. System board
b. Coin cell battery
c. System fan
d. WLAN Card
e. Memory module
f. Heat sink
g. Hard drive assembly
h. Base cover
i. Keyboard
j. Optical drive
k. Battery
Display assembly
Removing the display assembly
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
f. WLAN card
3. To remove the display assembly:
a. Unroute the WLAN cable [1].
b. Peel white adhesive tape [2].
c. Lift the locking tab [3].
d. Disconnect the eDP cable [4].

4. Flip the computer.
5. To remove the display assembly:

NOTE: Place the chassis on the edge of a table with the display facing down.

a. Remove the 3 (M2.5x8) screws and lift the display hinge secured to the computer [1].
b. Lift and remove the display assembly [2].
Installing the display assembly

1. Align the display assembly with the chassis.
2. Route the WLAN and display assembly cables through the cable-securing tabs.
3. Tighten the display hinges 3 (M2.5x8) screws to secure the display assembly.
4. Install the:
a. WLAN Card
b. Hard drive assembly
c. Base cover
d. Keyboard
e. Optical drive
f. Battery
Display bezel
NOTE: Non-touch display panel

Removing the display bezel
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
f. WLAN card
g. Display assembly
3. To disconnect the display bezel:
a. Use a plastic scribe to release the tabs on the edges to release the display bezel from the display assembly.
b. Remove the display bezel display assembly.
Installing the display bezel

1. Place the display bezel on the display assembly.
2. Press the display bezel on the edges until it snaps onto the display assembly.
3. Install the:
a. Display assembly
b. WLAN Card
c. Hard drive assembly
d. Base cover
e. Keyboard
f. Optical drive
g. Battery

Camera
Removing the camera

2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
f. WLAN card
g. Display assembly
h. Display bezel
3. To remove the camera:
a. Disconnect the camera cable from the camera [1].
b. Remove the camera from the display assembly [2].
Installing the camera

1. Install the camera into the slot on the display assembly.
2. Connect the camera cable.
3. Install the:
a. Display bezel
b. Display assembly
c. WLAN Card

d. Hard drive assembly
e. Base cover
f. Keyboard
g. Optical drive
h. Battery
Display panel
Removing the display panel

2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
f. WLAN card
g. Display assembly
h. Display bezel
3. To remove the display panel:
a. Remove the 4 (M2x3) screws that secure the display panel to the display assembly [1].
b. Lift the display panel to access the cables underneath [2].
4. To disconnect the cable:

a. Remove the tape that secures the eDP cable to the display panel [1].
b. Lift the locking tab and remove the eDP cable [2].
c. Remove the display panel from the computer [3].
Installing the display panel

1. Connect the eDP cable to the display panel.
2. Affix the tape to secure the display cable.
3. Place the display panel on the display assembly.
4. Tighten the 4 (M2x3) screws to secure the display panel to the display assembly.
5. Install the:
a. Display bezel
b. Display assembly
c. WLAN Card
d. Hard drive assembly
e. Base cover
f. Keyboard
g. Optical drive
h. Battery
Display hinges
Removing the display hinges


2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
f. WLAN card
g. Display assembly
h. Display bezel
i. Display panel
3. To remove the hinges:
a. Remove the 6 (M2.5x2.5) screws that secure the display hinges to the display assembly [1].
b. Remove the display hinges [2].
Installing the display hinges

1. Tighten the 6 (M2.5x2.5) screws to secure the display hinges to the display assembly.
2. Install the:
a. Display panel
b. Display bezel
c. Display assembly
d. WLAN Card
f. Base cover
g. Keyboard
h. Optical drive
i. Battery

Touchpad
Removing the touchpad
2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
f. WLAN card
g. Memory module
h. Speaker
i. Heat sink
j. System fan
k. System board
3. Removing the screw support bracket.
a. Remove the conductive tapes [1].
b. Remove the three (M2x3) screws [2].
c. Lift and remove the screw support bracket [3].
4. Removing the touchpad board.

a. Remove the four (M2x2) screws [1].
b. Lift and remove the touchpad board [2].

Installing the touchpad
1. Place the touchpad board into the slot.
2. Replace the four (M2xL2) screws that secure touchpad board.
3. Replace the three (M2xL3) screws and fix the screw bracket.
4. Replace the conductive tapes.
5. Install the:
a. System board
b. System fan
c. Heat sink
d. Speaker
e. Memory module
f. WLAN card
g. Hard drive assembly
h. Base cover
i. Keyboard
j. Optical drive
k. Battery
Palm rest
Removing the palmrest

2. Remove the:
a. Battery
b. Optical drive
c. Keyboard
d. Base cover
f. Fingerprint reader
g. WLAN card
h. Memory module
i. Heat sink
j. System fan
k. System board
l. Input/Output boards
m. Display assembly
NOTE: The component you are left with is the palmrest
3. Remove the palmrest assembly away from the computer.
Installing the palmrest

1. Place the palmrest on the computer.
2. Install the:
a. Display assembly
b. Input/Output boards
c. System board
d. System fan
e. Heat sink
f. Memory module
g. WLAN Card
h. Fingerprint reader
i. Hard drive assembly

j. Base cover
k. Keyboard
l. Optical drive
m. Battery

3
Technology and components
This chapter details the technology and components available in the system.
Topics:
• HDMI 1.4
• USB features
HDMI 1.4
This topic explains the HDMI 1.4 and its features along with the advantages.
HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI
provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a
compatible digital audio and/or video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD
players. The primary advantage is cable reduction and content protection provisions. HDMI supports standard, enhanced, or
high-definition video, plus multichannel digital audio on a single cable.
NOTE: The HDMI 1.4 will provide 5.1 channel audio support.
HDMI 1.4 Features

● HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their
IP-enabled devices without a separate Ethernet cable
● Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround
audio system, eliminating the need for a separate audio cable
● 3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater
applications
● Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture
settings based on content type
● Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
● 4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital
Cinema systems used in many commercial movie theaters
● HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up
to 1080p
● Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique
demands of the motoring environment while delivering true HD quality
Advantages of HDMI
● Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
● Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video
formats in a simple, cost-effective manner
● Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
● HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple
cables currently used in A/V systems
● HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
Technology and components 51

USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and
peripheral devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Table 2. USB evolution

Type Data Transfer Rate Category Introduction Year
USB 3.0/USB 3.1 Gen 5 Gbps Super Speed 2010
1
USB 2.0 480 Mbps High Speed 2000
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)

For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion
devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.
The USB 3.0/USB 3.1 Gen 1 finally has the answer to the consumers' demands with a theoretically 10 times faster than its
predecessor. In a nutshell, USB 3.1 Gen 1 features are as follows:
● Higher transfer rates (up to 5 Gbps)
● Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
● New power management features
● Full-duplex data transfers and support for new transfer types
● Backward USB 2.0 compatibility
● New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed
and Full-Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and
Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps
respectively and are kept to maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
● An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
● USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more
for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and
cabling.
● USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a
10-fold increase in theoretical bandwidth.
52 Technology and components

With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices,
high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever
come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual
real-world maximum. Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world
maximum rate of 400MB/s with overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall
experience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression
perspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much
better. Single-link DVI requires almost 2Gbps throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its
promised 4.8Gbps speed, the standard will find its way into some products that previously weren't USB territory, like external
RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
● External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
● Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
● USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
● USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
● USB 3.0/USB 3.1 Gen 1 Solid-state Drives
● USB 3.0/USB 3.1 Gen 1 RAIDs
● Optical Media Drives
● Multimedia Devices
● Networking
● USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0.
First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the
higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0
contacts in the exact same location as before. Five new connections to carry receive and transmitted data independently are
present on USB 3.0/USB 3.1 Gen 1 cables and only come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows,
which continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a
subsequent Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1
Gen 1 support in Windows 7, SuperSpeed support would trickle down to Vista. Microsoft has confirmed this by stating that most
of their partners share the opinion that Vista should also support USB 3.0/USB 3.1 Gen 1.
Technology and components 53

Super-Speed support for Windows XP is unknown at this point. Given that XP is a seven-year-old operating system, the
likelihood of this happening is remote.
54 Technology and components

4
System specifications
Topics:
• Technical specifications
• Hot key combinations
Technical specifications
This topics lists out the technical specifications of your computer.
Table 3. Technical specification 3578

Model Number Vostro 3578
Processor family 8th generation Intel core processors (i5 and i7)
Operating System ● Microsoft Windows 10 Home 64 bit
● Microsoft Windows 10 Professional 64 bit
● Microsoft Windows 10 National Academic 64-bit (Bid
Desk)
● Ubuntu 16.04 LTS 64-bit
Memory DDR4 2400 MHz 2 slots supporting up to 16 GB
Chipset Integrated with the Processor
Graphics ● Intel Integrated UHD 620 Graphics
● AMD Radeon 520 Graphics with 2GB GDDR5 vRAM
Display ● 15.6 inches HD (1366x768) 220 nits, TN, Anti-Glare, Ultra-
slim
● 15.6 inches AG, FHD(1920x1080), TN, eDP, flat, Ultra-slim,
220nits
Storage options ● 500 GB 5400RPM SATA hard drive
● 500 GB 7200RPM SATA hard drive
● 1 TB 5400RPM SATA hard drive
● 1 TB 7200RPM SATA hard drive
● 128 GB solid state drive (SSD)
● 256 GB solid state drive (SSD)
Multimedia ● Integrated High Quality Speakers
● Universal Headphone Jack
● Integrated single digital microphone
● Integrated HD video webcam
Battery options 4-cell Lithium Ion (40 WHr)
● Length: 37.5 mm (1.47 inches)
● Width: 270.0 mm (10.63 inches)
● Weight: 0.25 kg (0.56 lb)
● Height: 20.0 mm (0.78 inch)
● Voltage: 14.8 VDC
Power adapter ● E4 45W
○ Input voltage: 100 to 240 VAC
System specifications 55
Table 3. Technical specification 3578 (continued)
Model Number Vostro 3578
○ Input current (max): 1.3 A
○ Input Frequency: 50 Hz to 60 Hz
○ Output current: 2.31 A (continuous)
○ Rated output voltage: 19.5 VDC
○ Weight (kg): 0.27
○ Dimensions (HxWxD inches): 0.87 x 2.6 x 4.17
○ Temperature range: 0° to 40°C
○ Operating: 32° to 104°F
○ Storage:
-40° to 70°C
-40° to 158°F
● E4 65W
○ Input voltage: 100 to 240 VAC
○ Input current (max): 1.7 A
○ Input Frequency: 50 Hz to 60 Hz
○ Output current: 3.34 A (continuous)
○ Rated output voltage: 19.5 VDC
○ Weight (kg): 0.29
○ Dimensions (HxWxD inches): 1.1 x 1.9 x 4.3
○ Temperature range: 0° to 40°C
○ Operating: 32° to 104°F
○ Storage:
-40° to 70°C
-40° to 158°F
Connectivity 10/100/1000 Ethernet

● Wireless LAN Options:
○ Qualcomm QCA9377 802.11ac Dual Band (1x1) Wireless
Adapter+ Bluetooth 4.1
○ Qualcomm QCA61x4A 802.11ac Dual Band (2x2)
Wireless Adapter+ Bluetooth 4.1
Ports, Slots and Chassis ● 2 USB 3.1 Gen 1 ports, 1 USB 2.0 port, HDMI 1.4, VGA
● RJ-45
● SD 3.0 Memory card reader
● Universal Jack (global headset jack + mic phone in)
● Optional Touch Fingerprint Reader
Input device Single Pointing, non backlit w/Precision compliant Clickpad
Touchpad (no buttons)
Regulatory and Environmental Compliance ● ENERGY STAR 6.1 (includes Windows and Ubuntu OS)
● EPEAT Registered.
Table 4. 3578 Display specifications

Display 15.6 – HD Non touch 15.6 – FHD Anti-glare Non touch
Type HD Anti-Glare FHD Anti-Glare
Luminance/Brightness (typical) HD 220nits FHD 220nits
Diagonal 15.6 inches 15.6 inches
Native Resolution HD 1366x768 FHD 1920x1080
Megapixels (millions of pixels) HD 1.05 FHD 2.07
56 System specifications
Table 4. 3578 Display specifications (continued)
Display 15.6 – HD Non touch 15.6 – FHD Anti-glare Non touch
Pixels per Inch (PPI) 101 for HD 141 for FHD
Contrast Ratio (min) 400:1 for HD 400:1 for FHD
Refresh Rate 60 Hz 60 Hz
Horizontal Viewing Angle HD +40/- 40 degrees FHD +40/- 40 degrees
Vertical Viewing Angle HD +10/- 30 degrees FHD +10/- 30 degrees
Pixel Pitch HD 0.252 mm FHD 0.179 mm
Power Consumption (max) HD 4.0 W FHD 3.7 W
Hot key combinations

Table 5. Hot key combinations
Fn key combination Function
Fn + ESC Fn toggle
Fn + F1 Speaker mute
Fn + F2 Volume down
Fn + F3 Volume up
Fn + F4 Rewind or play previous track
Fn + F5 Play or pause a track
Fn + F6 Forward or play next track
Fn + F8 Display toggle
Fn + F9 Search
Fn + F11 Panel brightness down
Fn + F12 Panel brightness up
System specifications 57
5
System setup
System setup enables you to manage your notebook hardware and specify BIOS level options. From the System setup, you can:
● Change the NVRAM settings after you add or remove hardware
● View the system hardware configuration
● Enable or disable integrated devices
● Set performance and power management thresholds
● Manage your computer security
Topics:
• Boot Sequence
• Navigation keys
• System setup options
• Flashing the BIOS from the F12 One-Time boot menu
• Updating the BIOS in Windows
• System and setup password
Boot Sequence
Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for
example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
● Access System Setup by pressing F2 key
● Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
● Removable Drive (if available)
● STXXXX Drive
NOTE: XXX denotes the SATA drive number.
● Optical Drive (if available)
● SATA Hard Drive (if available)
● Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow the link in the field.
Spacebar Expands or collapses a drop‐down list, if applicable.
Tab Moves to the next focus area.
58 System setup
Keys Navigation
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a
message that prompts you to save any unsaved changes and restarts the system.
System setup options

NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
Table 6. General tab

Option Description
System Information This section lists the primary hardware features of your computer.
● System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Manufacture
Date, Ownership Date, and the Express Service Code.
● Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory
Channels Mode, Memory Technology, DIMM A Size, and DIMM B Size
● Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed,
Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT
Capable, and 64-Bit Technology.
● Device Information: SATA-0, SATA-1, LOM MAC Address, Video Controller, dGPU Video Controller,
Video BIOS Version, Video Memory, Panel Type, Native Resolution, Audio Controller, Wi-Fi Device,
Bluetooth Device.
Battery Information Displays the battery status and the type of AC adapter connected to the computer.
Boot Sequence Boot Sequence Allows you to change the order in which the
computer attempts to find an operating system.
The option is:
● Windows Boot Manager
By default, all the options are checked. You can
also deselect any option or change the boot order.
Boot List Option Allows you to change the boot list option.
● Legacy
● UEFI (Selected by default)
Advanced Boot This option allows you the legacy option ROMs to load.
Options ● Enable Legacy Option ROMs
● Enable Attempt Legacy Boot
By default, the Enable Legacy Option ROMs option is enabled.
UEFI Boot Path These options control whether or not the system will prompt the user to enter the Admin password (if
Security set) when booting a UEFI boot path from the F12 Boot Menu.
● Always, Except Internal HDD
● Always
● Never
By default, Always, Except Internal HDD is enabled.
Date/Time Allows you to change the date and time.
Table 7. System Configuration

Option Description
Integrated NIC Allows you to configure the integrated network controller. The options are:
● Disabled
● Enabled
System setup 59
Table 7. System Configuration (continued)
Option Description
● Enabled w/PXE: This option is enabled by default.
SATA Operation Allows you to configure the internal SATA hard-drive controller. The options are:
● Disabled
● AHCI: This option is enabled by default.
Drives Allows you to configure the SATA drives on board. All drives are enabled by default. The
options are:
● SATA-0: This option is selected by default.
● SATA-1: This option is selected by default.
SMART Reporting This field controls whether hard drive errors for integrated drives are reported during
system startup. This technology is part of the SMART (Self-Monitoring Analysis and
Reporting Technology) specification. This option is disabled by default.
● Enable SMART Reporting
USB Configuration This field configures the integrated USB controller. If Boot Support is enabled, the
system is allowed to boot any type of USB Mass Storage Devices (HDD, memory key,
floppy).
If USB port is enabled, device attached to this port is enabled and available for OS.
If USB port is disabled, the OS cannot see any device attached to this port.
● Enable Boot Support: This option is selected by default.
● Enable External USB Port: This option is selected by default.
NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of
these settings.
Audio This field enables or disables the integrated audio controller. The options are:
● Enable Microphone
● Enable Internal Speaker
NOTE: All devices are enabled by default.
Miscellaneous Devices Allows you to enable or disable the following devices:

● Enable Camera
● Enabled Secure Digital (SD) Card
NOTE: All devices are enabled by default.
Table 8. Video
Option Description
LCD Brightness Allows you to set the display brightness depending up on the power source (On Battery
and On AC).
NOTE: The Video setting will only be visible when a video card is installed into the
system.
Table 9. Security
Option Description
Admin Password Allows you to set, change, or delete the administrator (admin) password.
NOTE: You must set the admin password before you set the system or hard drive
password. Deleting the admin password automatically deletes the system password
and the hard drive password.
NOTE: Successful password changes take effect immediately.
Default Setting: Not set
System Password Allows you to set, change or delete the system password.
60 System setup
Table 9. Security (continued)
Option Description
Internal HDD-0 Password Allows you to set, change or delete the password on the system's internal hard-disk
drive.
Strong Password Allows you to enforce the option to always set strong passwords.
Default Setting: Enable Strong Password is not selected.
NOTE: If Strong Password is enabled, Admin and System passwords must contain at
least one uppercase character, one lowercase character and be at least 8 characters
long.
Password Configuration Allows you to determine the minimum and maximum length of Administrator and System
passwords.
Password Bypass Allows you to enable or disable the permission to bypass the System and the Internal
HDD password, when they are set. The options are:
● Disabled
● Reboot bypass
Default Setting: Disabled
Password Change Allows you to enable the disable permission to the System and Hard Drive passwords
when the admin password is set.
Default Setting: Allow Non-Admin Password Changes is selected.
Non-Admin Setup Changes Allows you to determine whether changes to the setup options are allowed when an
Administrator Password is set. If disabled the setup options are locked by the admin
password.
UEFI Capsule Firmware Updates Allows you to controls whether the system allows BIOS update via UEFI capsule update
packages. Default setting: Enable
TPM 2.0 Security Allows you to enable the Trusted Platform Module (TPM) during POST. The options are:
● TPM On (enabled by default)
● Clear
● PPI Bypass for Enabled Commands
● PPI Bypass for Disabled Commands
● Attestation Enable (enabled by default)
● Key Storage Enable (enabled by default)
● SHA-256 (enabled by default)
● Disabled
● Enabled
NOTE: To upgrade or downgrade TPM1.2/2.0, download the TPM wrapper tool
(software).
Computrace Allows you to activate or disable the optional Computrace software The options are:
● Deactivate
● Disable
● Activate
NOTE: The Activate and Disable options will permanently activate or disable the
feature and no further changes will be allowed.
Default setting: Deactivate
System setup 61
Table 9. Security (continued)
Option Description
CPU XD Support Allows you to enable the Execute Disable mode of the processor.
Enable CPU XD Support (default)
Admin Setup Lockout Allows you to prevent users from entering Setup when an Administrator password is set.
Default Setting: Enable Admin Setup Lockout is not selected.
Master Password Lockout When enabled, this option will disable master password support.
● Enable Master Password Lockout
Default setting: Enable Master Password Lockout is disabled
SMM Security Mitigation This option enables or disables additional UEFI SMM Security Mitigation protections.
● Enable Master Password Lockout
Default setting: SMM Security Mitigation is disabled
Table 10. Secure Boot

Option Description
Secure Boot Enable This option enables or disables the Secure Boot Feature.
● Disabled
● Enabled
Default Setting: The option is disabled.
Expert Key Management Allows you to manipulate the security key databases only if the system is in Custom
Mode. The Enable Custom Mode option is disabled by default. The options are:
● PK
● KEK
● db
● dbx
If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx
appear. The options are:
● Save to File- Saves the key to a user-selected file
● Replace from File- Replaces the current key with a key from a user-selected file
● Append from File- Adds a key to the current database from a user-selected file
● Delete- Deletes the selected key
● Reset All Keys- Resets to default setting
● Delete All Keys- Deletes all the keys
NOTE: If you disable the Custom Mode, all the changes made will be erased and the
keys will restore to default settings.
Table 11. Intel Software Guard Extensions screen options

Option Description
Intel SGX Enable This field specifies you to provide a secured environment for
running code/storing sensitive information in the context of
the main OS. The options are:
● Disabled
● Enabled
● Software Controlled
Default setting: Software Controlled
Enclave Memory Size This option sets SGX Enclave Reserve Memory Size. The
options are:
● 32 MB
● 64 MB
62 System setup
Table 11. Intel Software Guard Extensions screen options (continued)
Option Description
● 128 MB
Default setting: 128 MB
Table 12. Performance

Option Description
Multi Core Support This field specifies whether the process will have one or all cores enabled. The
performance of some applications will improve with the additional cores. This option is
enabled by default. Allows you to enable or disable multi-core support for the processor.
The installed processor supports two cores. If you enable Multi Core Support, two cores
will be enabled. If you disable Multi Core Support, one core will be enabled.
Multi Core Support
● All
● 1
● 2
● 3
Default Setting: All is enabled.
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature.
● Enable Intel SpeedStep
Default Setting: The option is enabled.
C States Control Allows you to enable or disable the additional processor sleep states.
● C states
Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.
● Enable Intel TurboBoost
Hyper-Thread Control Allows you to enable or disable the HyperThreading in the processor.
● Disabled
● Enabled
Table 13. Power Management

Option Description
AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC
adapter is connected.
Default Setting: Wake on AC is not selected.
Enable Intel Speed Shift Technology This option is used to enable/disable Intel Speed Shift Technology support. Setting
this option to enable allows the operating system to select the appropriate processor
performance automatically.
Default Setting: Enable Intel Speed Shift Technology is enabled.
Auto On Time Allows you to set the time at which the computer must turn on automatically. The
options are:
● Disabled (default)
● Every Day
● Weekdays
● Select Days
System setup 63
Table 13. Power Management (continued)
Option Description
USB Wake Support Allows you to enable USB devices to wake the system from Standby.
NOTE: This feature is only functional when the AC power adapter is connected.
If the AC power adapter is removed during Standby, the system setup will remove
power from all of the USB ports to conserve battery power.
● Enable USB Wake Support
Default Setting: The option is disabled.
Wake on LAN Allows you to enable or disable the feature that powers on the computer from the Off
state when triggered by a LAN signal.
● Disabled: This option is enabled by default
● LAN Only
Advanced Battery Charge Advanced Battery Charge maximizes battery health while still supporting heavy use
Configuration during work day.
Primary Battery Charge Allows you to select the charging mode for the battery. The options are:
Configuration ● Adaptive
● Standard — Fully charges your battery at a standard rate.
● Primarily AC use
● Custom
If Custom Charge is selected, you can also configure Custom Charge Start and Custom
Charge Stop.
Default Setting: The option Adaptive is enabled.
NOTE: All charging mode may not be available for all the batteries. To enable this
option, disable the Advanced Battery Charge Configuration option.
Table 14. POST Behavior

Option Description
Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you
use certain power adapters.
Default Setting: Enable Adapter Warnings
Numlock Enable This option specifies whether the Numlock function should be enable when the system
boots.
● Enable Numlock. (Enabled by default).
Fn Lock Option Allows the hot key combination <Fn> +<Esc> toggle the primary behavior of F1–F12,
between the standard and secondary functions.
● Lock Mode Disable/Standard.
● Lock Mode Enable/Secondary. This option is enabled by default.
Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps.
The options are:
● Minimal
● Thorough (default)
● Auto
Extended BIOS POST Time Allows you to create an additional preboot delay. The options are:
● 0 seconds. This option is enabled by default.
● 5 seconds
● 10 seconds
Full Screen Logo This option will display full screen logo if your image match screen resolution.
Default Setting: Enable Full Screen Logo is disabled
64 System setup
Table 14. POST Behavior (continued)
Option Description
Warnings and Logo The Warning and Errors option cause the boot process to only pause when warnings or
errors are detected, rather than stop, prompt and wait for user input.
● Prompt on Warnings and Errors (enabled).
● Continue on Warnings
● Continue on Warnings and Errors
Table 15. Virtualization Support

Option Description
Virtualization Allows you to enable or disable the Intel Virtualization Technology.
● Enable Intel Virtualization Technology (default)
VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional
hardware capabilities provided by Intel® Virtualization technology for direct I/O.
Enable VT for Direct I/O — enabled by default.
Table 16. Wireless

Option Description
Wireless Switch Allows to set the wireless devices that can be controlled by
the wireless switch. The options are:
● WLAN
● Bluetooth
All the options are enabled by default.
Wireless Device Enable Allows you to enable or disable the internal wireless devices.
● WLAN
● Bluetooth
All the options are enabled by default.
Table 17. Maintenance

Option Description
Service Tag Displays the Service Tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is
not set by default.
BIOS Downgrade This field controls flashing of the system firmware to pervious revisions.
Allows BIOS Downgrade (Enabled by default)
Data Wipe This field enables user to erase data from all internal storage device.
BIOS Recovery Allows you to recover from certain corrupted BIOS conditions from a recover file on the
user primary hard drive or an external USB key. Enabled by default.
Table 18. System Logs

Option Description
BIOS Events Allows you to view and clear the System Setup (BIOS) POST events.
Thermal Events Allows you to view and clear the System Setup (Thermal) POST events.
Power Events Allows you to view and clear the System Setup (Power) POST events.
System setup 65
Table 19. SupportAssist System Resolution
Option Description
Auto OS Recovery Threshold Allows you to control the automatic boot flow for SupportAssist System. Options are:
● Off
● 1
● 2 (Enabled by default)
● 3
SupportAssist OS Recovery Allows you to recover the SupportAssist OS Recovery (Disabled by default)
Flashing the BIOS from the F12 One-Time boot menu

Updating your system BIOS using a BIOS update .exe file copied to a FAT32 USB key and booting from the F12 one time boot
menu.
BIOS Update
You can run the BIOS update file from Windows using a bootable USB key or you can also update the BIOS from the F12
One-Time boot menu on the system.
Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot
Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports
this BIOS update option.
NOTE: Only systems with BIOS Flash Update option in the F12 One-Time Boot Menu can use this function.
Updating from the One-Time Boot Menu

To update your BIOS from the F12 One-Time boot menu, you will need:
● USB key formatted to the FAT32 file system (key does not have to be bootable)
● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB key
● AC power adapter connected to the system
● Functional system battery to flash the BIOS
Perform the following steps to execute the BIOS update flash process from the F12 menu:
CAUTION: Do not power off the system during the BIOS update process. Powering off the system could make
the system fail to boot.
1. From a power off state, insert the USB key where you copied the flash into a USB port of the system .
2. Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Flash Update using the
arrow keys then press Enter.
66 System setup
3. The Bios flash menu will open then click the browse button.
4. The E5450A14.exe file is shown as an example in the following screenshot. The actual file name may vary.
System setup 67
5. Once the file is selected, it will show in the file selection box and you can click the OK button to continue.
6. Click the Begin Flash Update button.
68 System setup
7. A warning box is displayed asking you if you want to proceed. Click the Yes button to begin the flash.
8. At this point the BIOS flash will execute, the system will reboot and then the BIOS flash will start and a progress bar will
show the progress of the flash. Depending on the changes included in the update, the progress bar may go from zero to 100
multiple times and the flash process could take as long as 10 minutes. Generally this process takes two to three minutes.
System setup 69
9. Once complete, the system will reboot and the BIOS update process is completed.
Updating the BIOS in Windows

It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For
laptops, ensure that your computer battery is fully charged and connected to a power outlet
NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS
update is completed.
1. Restart the computer.
2. Go to Dell.com/support.
● Enter the Service Tag or Express Service Code and click Submit.
● Click Detect Product and follow the instructions on screen.
3. If you are unable to detect or find the Service Tag, click Choose from all products.
4. Choose the Products category from the list.
NOTE: Choose the appropriate category to reach the product page
5. Select your computer model and the Product Support page of your computer appears.
6. Click Get drivers and click Drivers and Downloads.
The Drivers and Downloads section opens.
7. Click Find it myself.
8. Click BIOS to view the BIOS versions.
9. Identify the latest BIOS file and click Download.
10. Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11. Click Save to save the file on your computer.
12. Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
NOTE: It is recommended not to update the BIOS version for more than three revisions. For example: If you want to update
the BIOS from 1.0 to 7.0, then install version 4.0 first and then install version 7.0.
70 System setup
System and setup password
You can create a system password and a setup password to secure your computer.
Password Description
type
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system password and setup password

You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
● A password can have up to 32 characters.
● The password can contain the numbers 0 through 9.
● Only lower case letters are valid, upper case letters are not allowed.
● Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and a message prompts you to save the changes.
5. Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system and or setup password

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing
System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is
Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, alter or delete the existing system password and press Enter or Tab.
4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the
System and/or Setup password, confirm the deletion when promoted.
5. Press Esc and a message prompts you to save the changes.

6. Press Y to save the changes and exit from System Setup.
The computer reboots.
System setup 71
6
Software
This chapter details the supported operating systems along with instructions on how to install the drivers.
Topics:
• Supported operating systems
• Downloading drivers
• Intel chipset drivers
• Battery drivers
• Intel HID Event Filter
• Intel Dynamic Platform and Thermal Framework
• Disk drivers
• Realtek PCI-E Memory Card
• Graphics controller driver
• Bluetooth drivers
• Network drivers
• Realtek Audio
• Storage drivers
• Security drivers
Supported operating systems

Table 20. Supported operating systems
Supported operating systems Description
Windows 10 ● Microsoft Windows 10 Pro 64-bit
● Microsoft Windows 10 Home 64-bit
Downloading drivers
1. Turn on the notebook.
3. Click Product Support, enter the Service Tag of your notebook, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.
4. Click Drivers and Downloads.

5. Select the operating system installed on your notebook.
6. Scroll down the page and select the driver to install.
7. Click Download File to download the driver for your notebook.
8. After the download is complete, navigate to the folder where you saved the driver file.
9. Double-click the driver file icon and follow the instructions on the screen.
Intel chipset drivers

Verify if the Intel chipset drivers are already installed in the system.
72 Software
Table 21. Intel chipset drivers
Before Installation After Installation
Battery drivers
The latest battery drivers are installed in the computer.
Software 73
Table 22. Battery drivers
Intel HID Event Filter

Verify if the Intel HID event filter is already installed in the computer.
Table 23. Intel HID Event Filter

Intel Dynamic Platform and Thermal Framework

Verify if the Intel dynamic platform and thermal framework is already installed in the computer.
74 Software
Table 24. Intel Dynamic Platform and Thermal Framework
Disk drivers
Disk drivers installed in the system
Table 25. Disk drivers

None
Realtek PCI-E Memory Card

Verify if the Realtek PCI-E Memory Card is already installed in the computer.
Table 26. Realtek PCI-E memory card

Graphics controller driver

Verify if the graphics controller driver is already installed in the computer.
Table 27. Graphics controller driver

Software 75
Bluetooth drivers
This platform supports a variety of Bluetooth drivers. The following is an example
Table 28. Bluetooth drivers

Network drivers
Install the WLAN and Bluetooth drivers from the Dell support site.
Table 29. Network drivers

Before installation After installation
Realtek Audio
Verify if audio drivers are already installed in the computer.
Table 30. Realtek audio

Storage drivers
Verify if the storage controller drivers are installed in the system.
76 Software
Table 31. Storage drivers
None
Security drivers
Verify if the security device drivers are installed in the computer.
Table 32. Security drivers

None
Software 77
7
Troubleshooting
Topics:
• Enhanced Pre-Boot System Assessment — ePSA diagnostics
• Diagnostic LED
• Real Time Clock reset
Enhanced Pre-Boot System Assessment — ePSA

diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded
with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular
devices or device groups allowing you to:
● Run tests automatically or in an interactive mode
● Repeat tests
● Display or save test results
● Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
● View status messages that inform you if tests are completed successfully
● View error messages that inform you of problems encountered during testing
CAUTION: Use the system diagnostics to test only your computer. Using this program with other computers
may cause invalid results or error messages.
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
Running the ePSA diagnostics

1. Power-on the computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow key at the bottom left corner.
Diagnostics front page is displayed.
5. Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Diagnostic LED
This section details the diagnostic features of the battery LED in a notebook.
Instead of beep codes errors are indicated via the bicolor Battery Charge LED. A specific blink pattern is followed by flashing a
pattern of flashes in amber, followed by white. The pattern then repeats.
NOTE: The diagnostic pattern will consist of a two digit number being represented by a first group of LED blinks (1 through
9) in amber, followed by a 1.5 second pause with the LED off, and then a second group of LED blinks (1 through 9) in white.
78 Troubleshooting
This is then followed by a three second pause, with the LED off, before repeating over again. Each LED blink takes 0.5
seconds.
The system will not shutdown when displaying the Diagnostic Error Codes. Diagnostic Error Codes will always supersede any
other use of the LED. For instance, on Notebooks, battery codes for Low Battery or Battery Failure situations will not be
displayed when Diagnostic Error Codes are being displayed:
Table 33. LED pattern

Blinking Problem Description Suggested Resolution
pattern
Ambe White
r
2 1 processor processor failure
2 2 system board, BIOS ROM system board, covers BIOS corruption or ROM error
2 3 memory no memory/no RAM detected
2 4 memory memory failure/RAM failure
2 5 memory invalid memory installed
2 6 system board; chipset system board/ chipset error
2 7 display display failure
3 1 RTC power failure coin-cell battery failure
3 2 PCI/Video PCI/Video card/chip failure
3 3 BIOS recovery 1 recovery image nor found
3 4 BIOS recovery 2 recovery image found but invalid
Real Time Clock reset

The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell
Latitude and Precision systems from select No POST/No Boot/No Power situations. You can initiate the RTC reset on the
system from a power off state only if it is connected to AC power. Press and hold the power button for 25 seconds. The system
RTC reset occurs after you release the power button.
NOTE: If AC power is disconnected from the system during the process or the power button is held longer than 40
seconds, the RTC reset process is aborted.
The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items
are unaffected by the RTC reset:
● Service Tag
● Asset Tag
● Ownership Tag
● Admin Password
● System Password
● HDD Password
● Key Databases
● System Logs
The following items may or may not reset based on your custom BIOS setting selections:
● The Boot List
● Enable Legacy OROMs
● Secure Boot Enable
● Allow BIOS Downgrade
Troubleshooting 79
8
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing
slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.
80 Contacting Dell

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Dell Vostro 15–3578

Regulatory Model: P63F

Chapter 1: Working on your computer........................................................................................... 6

Chapter 2: Removing and installing components.......................................................................... 10

Chapter 3: Technology and components.......................................................................................51

Chapter 4: System specifications................................................................................................ 55

Chapter 8: Contacting Dell.......................................................................................................... 80

Electrostatic discharge — ESD protection

6 Working on your computer

ESD field service kit

Components of an ESD field service kit

Working on your computer 7

Transporting sensitive components

Before working inside your computer

After working inside your computer

8 Working on your computer

Working on your computer 9

Screw size list

10 Removing and installing components

Removing and installing components 11

12 Removing and installing components

Removing and installing components 13

Installing the optical drive

14 Removing and installing components

Removing and installing components 15

16 Removing and installing components

Removing and installing components 17

18 Removing and installing components

Removing and installing components 19

Removing the hard drive from the hard drive bracket

20 Removing and installing components

Removing and installing components 21

Installing the hard drive assembly

22 Removing and installing components

Removing and installing components 23

24 Removing and installing components

Removing and installing components 25

Installing the memory module

Coin cell battery

26 Removing and installing components

Installing the coin cell battery

Power button board

Removing and installing components 27

Installing the power button board

28 Removing and installing components

Installing the heat sink

Removing and installing components 29

Installing the system fan

30 Removing and installing components

Installing the speakers

Removing and installing components 31

32 Removing and installing components

Removing and installing components 33

34 Removing and installing components

Removing and installing components 35

36 Removing and installing components

Installing the Input and Output board

Removing and installing components 37

Power connector port