Eliot Hay

4001 St. Andrews Circle, Apt. 1D

Mishawaka, IN 46545
219-363-6824
eliothay@bu.edu

Resume
 BA English Literature from Indiana University, 2015
 Currently enrolled in MS Journalism program at Boston University, expected graduation
2021

Skills

 Knowledge of WordPress, SoundCloud, Genially, Headliner, Adobe Creative Suite,

Microsoft Word, Excel
 Knowledge of WealthEngine system
 Proficiency in writing, editing and photography

Work Experience

2018-2019 Indiana Legal Services South Bend, IN

Intake Assistant

 Manning the intake phone line for potential legal clients in cases regarding civil or do-
mestic issues, including marital, custodial, or financial issues.
 Interviewing the client about personal and demographic information, i.e. fiscal status, so-
cial benefits, and extenuating information that would help their eligibility for pro bono
legal assistance.
 Discussing and finessing the reasons for the clients’ need for legal aid, listening to their
particular legal issue and helping them recollect the details pertinent to their respective
cases.
 Processing the clients’ verbal description of their cases and refining it into a coherent nar-
rative for the in-house pro bono attorneys.
 In-putting data and case histories into online legal network, following state protocols and
calculating clients’ financial eligibility.
 Coordinating with multiple legal service offices in the state of Indiana, updating them on
clients we cannot assist and rerouting them to the proper offices.

2014-2015 LaPorte County YMCA La Porte, IN

Membership Front Desk Lead

 Provided excellent service to members, guests, and program participants in the Y and on
the phone, contributing to member retention.

 Handled and resolved membership concerns and informed supervisors of any potentially
unresolved or difficult issues.

 Conducted interviews responsive to the wants of prospective and long-time members,

making welcome calls to new members to gauge their interest and needs in the facility.

 Engaged with potential members in advertising the facility through walk-in’s or calls,
frequently selling memberships on the spot.

 Reviewed and edited program flyers, noting inconsistencies and revising syntax and de-
livery.

 Ensured proper training and implementation of front desk procedures. Prepared monthly
schedules for member services desk.

 Prepared daily bank deposits, reconciling the previous day’s transactions and scanning
checks for electronic deposit.

 Conducted interviews for potential financial assistance memberships, reviewing W2

forms, food stamps, unemployment and social security benefits and calculating percent-
age off enrollment fees.

2013-2014 Rock Paper Scissors, Inc. Bloominton, IN

Music Publicist Intern

 Attended to company mailings, including printing labels, updating company database,

and maintaining CD and materials inventory.

 Helped edit and upload website article content, including touring schedules for artists,
proofreading reviews and stories on musicians and concerts, adjusting article content to
correspond with company website, and rectifying any discrepancies online.

 Conducted research for PR department, including emailing music journalists and critics,
seeking out venues for radio airtime and music reviews, and parsing through a wide vari-
ety of blogs for concert coverage of a major company client.

 Was assigned 20 high profile target cities toured by company’s clients, examining the
website’s database filters on those cities and performing data clean-up, editing and verifi-
cation that ensured journalists were current in those filters. Implemented a system to
make this an ongoing process for all filters in the database.
 Assisted a senior publicist in researching new journalists using tools in company’s opera-
tions manual which extensively listed all newspaper outlets in the US and media outlets
across the US.

2013 Brooklyn Conservatory of Music Brooklyn, NY

Summer Development Intern

 Maintained website content and layout.

 Public relations: maintained and updated content of Press Kits; expanded and implement-
ed Community Calendar listings; archived press clippings.

 Social media engagement: developed and maintained Facebook, YouTube, Twitter, and
other social media sites/pages; implemented engagement strategy on all social media;
tied-in social media outlets with website and e-newsletter.

 Donor research and communication.

 Grant proposal writer and thank you letter writer Researched alternate online marketing
venues.

 Developed, maintained and updated databases.

 Outreach to schools and community organizations.

2012 IU English and Student Literature Association Bloomington, IN

Vice President of Recruitment

 Charged with appealing to and attracting further recruitment for association via assisting
in brochure construction, pamphlet distribution, and personal relations.

 Assisted in logistics of ESLA Resume Writing Day, a forum for students to approach aca-
demics for resume guidance and editing, by aforementioned methods of recruitment.

 Edited poetry and prose submissions for Fine Print, an annual online ESLA literary publi-
cation.

2011-2012 Vision Financial Services, Inc. La Porte, IN

Summer Intern and Collections Assistant

 Assisted with or employed as logistical investigation, account regulation, clerical duties,

office courier, phone operator, spread sheet organizer, and debt collector.
 Assisted with client calls that increased department efficiency and logistics investigation
that boosted company collection capabilities,

 Facilitated phone call density and improved client response time for two departments in
the company.

 Researched and cross-examined accounts and logistical information to correct discrepan-

cies and errors, saving the company money and improving collection response times.

2010-2011 Hofstra Chronicle Newspaper Hempstead, NY

Writer, Editor, and Contributing Art and Film Critic

 Edited peers’ articles and essays, eliminating superfluities and assisting in creating a
powerful prose style compatible with the limitations of word counts.

 Enhanced my own prose abilities, learning how to differentiate between extraneous writ-
ing and sleek cadenced reportage.

 Improved quality of arts writing, leading to favorable reviews and a higher awareness of
the arts on campus.