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    Project Internal Support: March 2021

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    javiertec2
    The document outlines a project to create an internal support plan for support teams in preparation for launching a new service and the growing customer base. It will enable teams to better support customers, improve revenue streams and customer service. Key goals are to train 90% of staff and set up order processing software before launch. The budget needed is £200,000. The project team is led by Fatima Shah and includes roles to set up software, train teams, and measure success metrics like on-time software installation and staff training completion.

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    Project Internal Support: March 2021

    Uploaded by

    javiertec2
    7K views3 pages
    The document outlines a project to create an internal support plan for support teams in preparation for launching a new service and the growing customer base. It will enable teams to better support customers, improve revenue streams and customer service. Key goals are to train 90% of staff and set up order processing software before launch. The budget needed is £200,000. The project team is led by Fatima Shah and includes roles to set up software, train teams, and measure success metrics like on-time software installation and staff training completion.

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    project charter coursera

    Original Title

    project charter

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    The document outlines a project to create an internal support plan for support teams in preparation for launching a new service and the growing customer base. It will enable teams to better support customers, improve revenue streams and customer service. Key goals are to train 90% of staff and set up order processing software before launch. The budget needed is £200,000. The project team is led by Fatima Shah and includes roles to set up software, train teams, and measure success metrics like on-time software installation and staff training completion.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    7K views3 pages

    Project Internal Support: March 2021

    Uploaded by

    javiertec2
    The document outlines a project to create an internal support plan for support teams in preparation for launching a new service and the growing customer base. It will enable teams to better support customers, improve revenue streams and customer service. Key goals are to train 90% of staff and set up order processing software before launch. The budget needed is £200,000. The project team is led by Fatima Shah and includes roles to set up software, train teams, and measure success metrics like on-time software installation and staff training completion.

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    Project Internal Support

    March 2021

    Document Status: Draft | In Review | Approved

    Introduction:

    Our plan is to create an internal support plan for support teams so that they can meet the
    scale of the new service and provide support to the growing customer base.

    Goals of Project

    SMART: Specific, Measurable, Actionable, Relevant, and Time-bound


    ● Create internal workflows and training plans for the support team so they can
    meet the scale of the new service before the launch of the service.

    Deliverables

    ● Training at least 90% of staff before the launch of product


    ● Set up and install order processing software before launch

    Create sustainable fulfillment and delivery practices for day to day operations

    Business Case / Background

    This will enable teams to support the growing base of customers, make the revenue
    streams more efficient and to ensure the team provide excellent customer service to
    our customers.

    Benefits, Costs, and Budget

    Benefits
    ● Improve customer service
    ● Make it easier for teams to provide a better service
    ● Increase in good customer service equals increase in revenue

    Costs:
    ● Set up and install order processing software
    ● Training of employees

    Budget needed:
    ● £200,000

    Scope and Exclusion

    In Scope:
    Setting up software
    Installing software
    Training of teams
    Out of Scope:
    Six months to fully implement all training and operational protocols necessary for Plant Pal
    customers. 

    Project Team
    Project Sponsor-Director of Product

    Project Lead-Fatima Shah

    Project Team
    Quality assurance tester
    Humans resource specialist
    Financial analyst
    Inventory manager

    Additional Stakeholders
    Fulfillment director

    Measuring Success:

    What is acceptable:
    Set up order processing software to make Plant Pals revenue streams more efficient. This must be
    installed before launch
    Train 90% of employees before launch

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