Human Resource Management

Task 1
Introduction of UBL:
United Bank Limited (UBL) is a Pakistani multinational commercial bank that is a subsidiary of British
company Bestway Group, which was founded in 1959 by Agha Hasan Abedi, and under his leadership, it
became the second-largest bank in Pakistan. Its first branch is based in Karachi, Pakistan. It is one of the
largest banks in the Pakistani private sector, with over 1,400 branches across Pakistan, 19 branches
overseas, and a customer base exceeding 4 million.
The bank has an asset base above $15 billion, a global workforce of almost 13,000 people, and a
diversified client base covering a broad spectrum of segments and industries across the globe. UBL
provides services in wholesale and retail banking through its network of branches and presence across
12 countries in four continents including the UAE, Bahrain, Qatar, Yemen, UK, Switzerland, China, Oman,
US, Tanzania, Iran, and Pakistan. UBL's Priority Banking service is born out of the desire of today’s
customers for a comfortable and personalized environment where they can discuss an array of financial
services, be it personal or business-related. The proposition suits clients who come from varied
backgrounds and have different lifestyles and career aspirations. What unites them is a common desire
for successful and efficient management of their finances and personal wealth.
Task 3 – LO4
1. Job specification for a branch manager:
This position is responsible for ensuring business development activities to boost branch business and
achieve expected/budgetary level of growth in all key areas. Also to ensure constant improvements in
portfolios inclusive of deposit mobilization, liability products, secured and unsecured assets and anyone
cross shell on shelves propositions such as insurance and wealth management portfolios. Also to
established and maintain customer relationships and to ensure quality customer service with the banks
internal control and regulatory compliance framework.
Responsibilities:
To achieve all assigned KPIs targets according to the performance scoreboard.
To market new relationships and to ensure the budgeted run rate of account opening is achieved.
To make sure that quality lending relationships are tapped and reserved after thorough analysis and
effort. To supervise the branch staff and support them in achieving their personal targets and build up
the cross sell among the branch team.
Service quality:
To ensure standardized services and fair treatment of customers by monitoring key performance
indicator that impact costumer views towards the bank.
Ensure that highest ethical standard is maintained in rendering the best customer services to the client
maintaining harmony among all among all departments and staff of the branch.
Compliances:
To ensure the adherence statutory and regulatory requirements by central bank.
To ensure compliance with all the internal control requirements and bank policies.
Skills required:
Must have excellent leadership, interpersonal and communication skills.
Must have a clear understanding and complete knowledge of regulatory procedures, band
rules/regulations etc.
Must have strong marketing / relationship management skills.
Qualification:
Minimum bachelor degree holder.
3 years of supervisor experience as branch manager with the financial institution.
Experience in hiring and training individuals.
Lending / trade related experience will be required.
2. CV for branch manager:
Name: Rambo
Address: abc.
Phone: xxx xxx.
Email: www@gmail.com
Summary
Bank branch experience with over 6 years and also have experience in business development
activities to boost branch business and achieve expected/budgetary level of growth in all key areas.
Experience in constant improvements in portfolios Also established and maintain customer
relationships an ensure quality customer service with the banks internal control and regulatory
compliance framework.
Objective
To obtain a position in your organization as a branch manager, where I can maximize my skills and
experience and give my best.
Experience
Photo
ABC bank 20 Jan 2014 to 30 may 2016

branch manager
 Grew customer base by 20% over 1.5 years’ period through community networking and
innovative costumer incentives.
 Monitored and tracked securities transactions, find transfers, margin accounts and option
trading etc.
 Utilized consultative sales approach to define customer goals and developed solutions that
cultivated strong relationships with customers.
 Ensure expansion of customer relationship through cross selling activities.
 Exceeding goals and expectations: conducted skill assessment, performance management,
development feedback and coaching of employees and sales force.
 Ensuring devotion and prioritizing the requirements of central bank.
 Ensure compliance with all the internal control requirements and bank policies
DCB bank 10 June 2016 to 2018
Branch manager
 Make certain that constant improvements in portfolios inclusive of deposit mobilization, liability
products, secured and unsecured assets and anyone cross shell on shelves propositions such as
insurance and wealth management portfolios.
 Effectively manage team of 45 banking professionals and staff.
 Developed five team members for promotion to other branches.
 Improved employee retention through staff promotion. Family like atmosphere and merit based
pay increases each year.
 Directed branch business development trough outside calls, in branch – selling, telemarketing,
branch campaigns and targeted directed mailings.
 Research banking guidelines, policies and statutory requirements to stay updated on new laws,
polices and applications.
 Ensure to always keep employees morale high regulatory compliances.
Education
 Bachelor of science: finance
Oxford university UK. 2004.
 Master’s in business administration.
oxford university UK. 2008.
3.5 GPA
Skills
 Business relationship management.
 Customer service.
 Insurance.
 Cross selling.
 Supervisory skill.
 Wealth management.
 Business development.
 Leadership.
 Regulatory compliances.
3. Interview questions notes based on selection criteria :
Professional and educational:
 Introduce yourself?
 Where did you do your school and bachelor from?
 What are your greatness strength and weakness?
 How are your communication skills?
 Why should we hire you?
 Where do you see yourself in 5 years?
 What do you know about are company?
Operational and situational:
 Suppose there’s a conflict between two persons working for you. How would you approach them
and how might you settle the situation?
 You believe your opinion to be 100% right, but your subordinates and bosses disagree. How might
you approach both groups?
 What would you do with an employee who is underperforming?
 Envisage there is a contention between different departments of the branch for a portion of the
budget. How do you settle this?
 Would you empower rivalry or collaboration with other branches?
Role-specific questions:
 What are the highest main concerns of a branch manager?

 How would you measure performance and what performance measurement have you utilized
previously?
 What are KPIs? What is benchmarking and how would you do it?
 What info do you require to make forecasts?
 How would you assign obligations? What is essential to know about your subordinates?
 What leadership style would you utilize under various situations?
 Tell us about a few of the most important finest practices in management?
 Give us some thoughts on how you might increase the branch’s revenues?
Behavioral questions:
 Tell us about a time you had to manage with a problematic customer?

 Tell us about a tough circumstance you overwhelmed in the past. Taking into account your present
experience what might you have done another way?
 Describe a period when you needed to make a tough administrative decision. What happened?
 Tell me about a period you had to motivate your employees. How did it work out?
 How did your past work experience set up for this job?
 If you got this position, what might be your long standing goals?
4. Job offer to selected candidate:

Email subject line: Job Offer from UBL (United bank limited)
Dear abc,
We were all very excited to meet and get to know you over the past few days. We have been impressed
with your background and would like to formally offer you the position of branch manager.
This is a full time position from Monday to Friday and 9 am to 5 pm. You will be reporting to the head of
the human resource department. Please note that UBL is an at-will employer. That means that either
you or UBL are free to end the employment relationship at any time, with or without notice or cause.
We will be offering you 80,000 RS every month and the benefits and bonus will be discussed in person.
Your expected starting date is 24 July. You will be asked to sign a contract of 10 years and agreements,
like confidentiality, nondisclosure and no-compete at the beginning of your employment.
We would like to have your response by 6July. In the meantime, please feel free to contact me or main
branch of UBL upper management via email or phone on [provide contact details], should you have any
questions.
We are all looking forward to having you on our management.
Best regards,
From xyz,
(Signature).
5.
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[online] Available at: <https://www.myperfectresume.com/resume/examples/banking/branch-
manager> [Accessed 10 May 2021].

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Task 1

To achieve all assigned KPIs targets according to the performance scoreboard.

To ensure the adherence statutory and regulatory requirements by central bank.

Must have excellent leadership, interpersonal and communication skills.

Must have strong marketing / relationship management skills.

Minimum bachelor degree holder.

3 years of supervisor experience as branch manager with the financial institution.

Experience in hiring and training individuals.

Lending / trade related experience will be required.

2. CV for branch manager:

ABC bank 20 Jan 2014 to 30 may 2016

Operational and situational:

 What are the highest main concerns of a branch manager?

 Tell us about a time you had to manage with a problematic customer?

4. Job offer to selected candidate:

We are all looking forward to having you on our management.

My Perfect Resume. 2021. Branch Manager Resume Examples {Created by Pros} | MyPerfectResume.

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