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    KUI ServiceRemote EN WEB

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    alc
    KUKA RemoteService allows companies to get remote support from KUKA experts to reduce downtime. Technicians can access systems remotely using encryption to troubleshoot issues and provide maintenance assistance. This prevents lost time and information. Customers benefit from quick response times, high-quality support, and reduced repair costs. RemoteService is a tool for ensuring productivity of systems and enabling networked production.

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    © All Rights Reserved
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    KUI ServiceRemote EN WEB

    Uploaded by

    alc
    55 views2 pages
    KUKA RemoteService allows companies to get remote support from KUKA experts to reduce downtime. Technicians can access systems remotely using encryption to troubleshoot issues and provide maintenance assistance. This prevents lost time and information. Customers benefit from quick response times, high-quality support, and reduced repair costs. RemoteService is a tool for ensuring productivity of systems and enabling networked production.

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    Kuka remote service manual

    Original Title

    KUI_ServiceRemote_EN_WEB

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    KUKA RemoteService allows companies to get remote support from KUKA experts to reduce downtime. Technicians can access systems remotely using encryption to troubleshoot issues and provide maintenance assistance. This prevents lost time and information. Customers benefit from quick response times, high-quality support, and reduced repair costs. RemoteService is a tool for ensuring productivity of systems and enabling networked production.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    55 views2 pages

    KUI ServiceRemote EN WEB

    Uploaded by

    alc
    KUKA RemoteService allows companies to get remote support from KUKA experts to reduce downtime. Technicians can access systems remotely using encryption to troubleshoot issues and provide maintenance assistance. This prevents lost time and information. Customers benefit from quick response times, high-quality support, and reduced repair costs. RemoteService is a tool for ensuring productivity of systems and enabling networked production.

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    Service Solutions_KUKA RemoteService

    Faster in an emergency – with KUKA RemoteService

    When it comes to the crunch, only one thing counts: r­ educing


    downtime to a minimum. With KUKA RemoteService,
    you have quality online support for your system with fault
    ­detection, troubleshooting and maintenance assistance.
    This prevents a loss of time and information. Your company

    KUKA

    Hotline 01

    Fault
    KUKA RemoteService
    Expert

    03 VPN 02 02

    Technician

    01 Contact established
    02 Customer to KUKA server
    EN 03 Technician to KUKA server
    Service Solutions_KUKA RemoteService

    How you benefit Data security

    • You are assigned your own personal contact • State-of-the-art encryption


    • Highly-qualified KUKA service technicians provide targeted • The corresponding key certificate is customer-specific and
    support stored in the hardware start routine
    • Involvement of all necessary technical departments • No manipulation is possible with the KUKA RemoteService
    • Safeguarding of system availability client running
    • Daily function test of the KUKA RemoteService client • At no time are data saved on the KUKA VPN router
    (high-performance variant) (this can be governed by a non-disclosure agreement)
    • Localization and/or elimination of faults through global • Corresponding firewall rules are active in the KUKA VPN
    online diagnosis router
    • Reduced repair costs • Configuration or system updates can be loaded via the
    • In warranty cases, RemoteService support is free of charge USB port
    • Avoidance of time and information loss • All data streams in and out of the KUKA VPN router are
    • RemoteService is an additional instrument for ensuring the always in encrypted VPN form (AES, 2,048 bits)
    productivity of your systems
    • Your path to networked production: Industrie 4.0

    Connection variants

    • Optional connection via Ethernet cable or mobile connection


    via surf stick
    • Simultaneous access to all network-capable components by
    multiple diagnostic technicians

    VPN TUNNEL cable VPN TUNNEL mobile connection

    The scope of RemoteService can be extended to include Details about our RemoteService variants
    individually packaged services
    • Basic equipment must already be installed and set up
    BASIC PROFESSIONAL PREMIUM • Our KUKA RemoteService agreement ensures that you
    Usage Low to medium Medium to high High-availability receive priority in service cases
    requirements utilization utilization utilization • With the KUKA ServiceExtended agreement, you additionally
    Hours included 10 hours 20 hours 20 hours receive priority hotline support
    per asset per • Response time refers to the RemoteService times
    year
    (Monday – Friday 7.00 a.m. – 5.00 p.m. CET)
    Response time 1 working day 6 hours 3 hours

    For further information please contact us at


    service@kuka.com T +49 821 797 - 1001 F +49 821 797 - 1543
    KUKA Industries GmbH Bluecherstrasse 144, 86165 Augsburg / Germany T +49 821 797 - 0 F +49 821 797 - 1991 info.industries.de@kuka.com www.kuka.com
    KUKA Industries GmbH & Co. KG Walter-Reis-Strasse 1, 63785 Obernburg / Germany T +49 6022 503 - 0 F +49 6022 503 - 110 info.industries.de@kuka.com www.kuka.com
    KUKA Systems GmbH Bluecherstrasse 144, 86165 Augsburg / Germany T +49 821 797 - 0 F +49 821 797 - 1991 info.systems.de@kuka.com www.kuka.com
    Specifications regarding the characteristics and usability of the products do not constitute a warranty of properties. They are intended to serve informative purposes only. Solely the respective contract
    of sale shall be binding in respect of the extent of our services and supplies. Some items of equipment depicted in the illustrations are optional and are not included in the standard scope of supply.
    ­Technical Data and illustrations are not binding for the delivery. Subject to change without prior notice.
    WM-Nr. 996125 / 1701 / ServiceRemoteService / 2e

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