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    British Airways

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    Andrea Tagangin
    This document analyzes the wildcat strike at British Airways from multiple change perspectives: organizational development, sense-making, change management, contingency, and processual. Key issues identified include a lack of communication, unilateral decision-making, bad timing, and failure to consider employee needs. The consultant recommends BA management improve communication, involve employees in the change process, understand potential resistance, and implement changes gradually with consideration of consequences to avoid future wildcat strikes. Taking a combination of perspectives is deemed most effective to understand the issues and develop solutions.

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    British Airways

    Uploaded by

    Andrea Tagangin
    27 views3 pages
    This document analyzes the wildcat strike at British Airways from multiple change perspectives: organizational development, sense-making, change management, contingency, and processual. Key issues identified include a lack of communication, unilateral decision-making, bad timing, and failure to consider employee needs. The consultant recommends BA management improve communication, involve employees in the change process, understand potential resistance, and implement changes gradually with consideration of consequences to avoid future wildcat strikes. Taking a combination of perspectives is deemed most effective to understand the issues and develop solutions.

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    This document analyzes the wildcat strike at British Airways from multiple change perspectives: organizational development, sense-making, change management, contingency, and processual. Key issues identified include a lack of communication, unilateral decision-making, bad timing, and failure to consider employee needs. The consultant recommends BA management improve communication, involve employees in the change process, understand potential resistance, and implement changes gradually with consideration of consequences to avoid future wildcat strikes. Taking a combination of perspectives is deemed most effective to understand the issues and develop solutions.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    27 views3 pages

    British Airways

    Uploaded by

    Andrea Tagangin
    This document analyzes the wildcat strike at British Airways from multiple change perspectives: organizational development, sense-making, change management, contingency, and processual. Key issues identified include a lack of communication, unilateral decision-making, bad timing, and failure to consider employee needs. The consultant recommends BA management improve communication, involve employees in the change process, understand potential resistance, and implement changes gradually with consideration of consequences to avoid future wildcat strikes. Taking a combination of perspectives is deemed most effective to understand the issues and develop solutions.

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    © All Rights Reserved
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    a.

    From each change perspective, what are the key issues to understanding the
    wildcat strike?
    Organization Development
    ● Forced imposition - only 5 days notice
    ● Lack of communication with the staff
    ● Bad timing - just before thebusiest period in July
    ● 1-sided decision of British airways
    Sense-Making
    ● Bad timing
    ● Didn’t consider the consequences
    ● There was no awareness of the key elements
    ● They didn’t examine the different alternatives & no proper evaluation
    done
    ● They interpreted to manipulate their working patterns
    Change management
    ● There was resistance of the employees
    ● A big fear the swipe card system
    ● There was no tactical plan for emergency
    ● They didn’t know the strength of organizational dissatisfaction
    ● They failed to communicatethe vision
    Contingency
    ● The BA-managers didn’t realize the imposition of this swipe card would
    lead to refusal of their employees.
    ● Workers didn’t have the moral anymore
    Processual
    ● This change wasn’t planned to have such an impact on the families
    ● They didn’t communicate with the political group
    b. Assume that you have been retained as a change consultant by BA management
    to advise them on how to avoid such a situation in the future. What lessons
    emerge from each perspective and what recommendations would you draw from
    each in constructing core advice to BA management? If appropriate, role-play the
    presentation of this advice to senior management of BA.
    Organizational Development
    ● They should spread the information properly,spread out in the whole
    company
    ● Every proposed change policy should be communicated to the workers
    themselves
    ● They should let the workers participate to change their attitude and
    behavior
    Sense-making
    ● The management should be aware of the key elements
    ● They have to listen to their workers especially the women because the
    biggest problem was that they were distressed by the planned
    modifications in the working pattern. Forthemitis Really Important to have
    a good balance between work and family life
    Contingency
    ● Strikebreakers could be a good solution to replace thestriking workers
    during strikes
    ● Hire labor management consultants who specialize in mounting
    aggressive
    anti-union drives dissuade workers from unionizing.
    Change management
    ● Be more careful while wanting to change rapidly
    ● It is important to build good relationship with the stakeholders
    ● Need of prioritizing change elements
    ● Resistance can be really high so they need to be aware of this.
    Processual
    ● Do small changes overtime
    ● They should methodological study the process the employee
    decision making,to understand the insight ofthe company

    c. Is there one change perspective, or a combination of change perspectives, that


    provides the best way of understanding the swipe card issues? Why?
    - A combination of all the different perspectives wouldbe the best
    solution in our opinion.Not only one.We need problem-solving perspective
    and find the reasons for the problems.
    d. What broad conclusions emerge from this analysis?
    - To conclude this case study, I think in this In the case of BA there is
    a lack of communication.And as we learned communication is
    everything in an organization. They should find new strategies for
    change management And for the next changes they should first of all
    analyze the possible consequences before introducing the change
    to the whole company

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