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    UPS Case Study

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    Hà Quảng Tây
    UPS's package tracking system uses handheld computers and vehicle adapters to transmit package tracking information from delivery drivers to UPS's main computers. This information can then be accessed worldwide to provide proof of delivery or respond to customer queries. Key technologies used include USP WorldShip software for creating shipping labels and forms, Gemini Windows software for address books and document preparation, ConnectShip for multi-carrier shipping needs, and MyFreight, a web-based solution for shipment booking and tracking.

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    UPS Case Study

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    Hà Quảng Tây
    30 views1 page
    UPS's package tracking system uses handheld computers and vehicle adapters to transmit package tracking information from delivery drivers to UPS's main computers. This information can then be accessed worldwide to provide proof of delivery or respond to customer queries. Key technologies used include USP WorldShip software for creating shipping labels and forms, Gemini Windows software for address books and document preparation, ConnectShip for multi-carrier shipping needs, and MyFreight, a web-based solution for shipment booking and tracking.

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    UPS case study

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    UPS's package tracking system uses handheld computers and vehicle adapters to transmit package tracking information from delivery drivers to UPS's main computers. This information can then be accessed worldwide to provide proof of delivery or respond to customer queries. Key technologies used include USP WorldShip software for creating shipping labels and forms, Gemini Windows software for address books and document preparation, ConnectShip for multi-carrier shipping needs, and MyFreight, a web-based solution for shipment booking and tracking.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    30 views1 page

    UPS Case Study

    Uploaded by

    Hà Quảng Tây
    UPS's package tracking system uses handheld computers and vehicle adapters to transmit package tracking information from delivery drivers to UPS's main computers. This information can then be accessed worldwide to provide proof of delivery or respond to customer queries. Key technologies used include USP WorldShip software for creating shipping labels and forms, Gemini Windows software for address books and document preparation, ConnectShip for multi-carrier shipping needs, and MyFreight, a web-based solution for shipment booking and tracking.

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    UPS case study

    1. What are the inputs, processing, and outputs of UPS’s package tracking system?
    1.1. Using a handheld computer (DIAD ), UPS drivers automatically capture
    customers’ signatures along with pickup, delivery, and time-card information.
    The drivers then place the DIAD into their truck’s vehicle adapter, an
    information-transmitting device that is connected to the cellular telephone
    network. Package tracking information is then transmitted to UPS’s computer
    network for storage and processing in UPS’s main computers in Mahwah, New
    Jersey, and Alpharetta, Georgia. From there, the information can be accessed
    worldwide to provide proof of delivery to the customer or to respond to customer
    queries.(as inputs) Through its automated package tracking system, UPS can
    monitor packages throughout the delivery process. At various points along the
    route from sender to receiver, a bar code device scans shipping information on the
    package label; the information is then fed into the central computer. The people
    who are shipping packages can access the UPS website to track packages, check
    delivery roots, calculate shipping rates, determine time in transit and schedule a
    pick up. Businesses can use the website to arrange UPS shipments and for billing
    the accounts.

    2. What technologies are used?


    2.1. USP WorldShip to utilize the company’s existing customer data to create
    shipping labels and other types of forms, it captures the receiver billing
    information, making accounting more efficient.
    2.2. Gemini’s Windows-based software saves UPS customer’s valuable time on
    information gathering, documents preparation before and air freight shipment can
    be sent. Moreover, it can be added on the sender’s address book
    2.3. ConnectShip offers a wide range of shipping activities designed to meet the multi-
    carrier small package and other freight needs of UPS customers. ConnectShip
    lowers systems management costs, increases efficiency and improves shipping
    processes
    2.4. MyFreight is another UPS technology does not require any heavy downloadable
    applications. It is an environment friendly web based solution. MyFreight gives
    you ease access to shipment bookings and many other facilities.

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