Payment Pal

PAX A920
OFFICIAl PAYMENT PAL USER GUIDE

PAYMENT LIMITED

3rd Floor, Lakeside House,

9 The Lakes,
Northampton, NN4 7HD ACCEPT A VARIETY OF
PAYMENTS USING A920
INTRODUCTION
The PAX A920 is an impressively designed premium payment device, combining the features of an
Android tablet with a powerful payment terminal. It accepts a variety of payment methods,
including contactless, QR code scan, mobile and wallet payments, Chip & PIN and Magstripe. With
Wifi or 4G connectivity, the A920 can operate with your own WIFI network or in mobile
environments.

YOUR ACCOUNT
The Payment Pal team will make sure your A920 is set up and ready to use straight out of the box,
saving you time and ensuring you’re ready to collect card payments right away. 

All you need to do is login and connect to your WIFI. If you have a 4G model of the A920, your SIM
will already be installed on your device and should automatically connect to 4G. 

You will be provided with a user ID and password to log into the A920 device prior to delivery. You
can also track your payments on your Payment Pal Merchant Portal.

WHAT’S IN THE BOX

The PAX A920 includes the following
items in the box:

1. A920 Terminal
2. Three-pin plug power adapter
3. European power adapter
4. USB to Micro USB cable
5. Thermal paper roll
 1.
FRONT FEATURES 6.

1. MSR Card Swipe

2. Front Camera Fixed 3MP
3. Volume Down Button 2.
4. Mini USB Port 2.
5. EMV Chip Read Card Insert
6. Contactless Card Tap 3. 7.
7. Volume Up Button
8. Power On/Off Button

8.

4.

5.
BACK FEATURES
SYMBOLS & ICONS
POWER ON/OFF
You can turn on the A920 by pressing and
holding the small rectangle button on the
right side of the terminal for 2-4 seconds and
then release.

To turn off the device hold down the same

button until you are presented with the four
options:

Airplane mode
Vibration
Reboot
Power off

Select ‘Power Off’, then select again.

The device will then shut down.

CHARGING INSTRUCTIONS
Before starting up the A920, the battery should be fully charged.

Charge the device by plugging the USB end of the cable into a PC or power supply and
then plug the Mini USB end into the port on the left side of the terminal.

Charge the battery until full.

ACCESSING THE MENU & LOGGING IN
Once you have turned on your device you will be presented with the axept GO home screen.
This will display the Burger Menu in the top right corner, the date and time and a blue
“Payment” button. 

Select the blue “Payment” button and wait for the User Credentials screen to load. You
will be asked to login using your User Id and Password.

Once you have logged in you will be taken to the menu screen. This is split into “Main
Menu” and “Admin Menu”.
QUICK DATA DISPLAY
On the Main Menu screen you will find a small data display that will give you some quick
information about your device. This includes:

Your connection type

Your signal strength
Your number of stored transactions
Your user ID
Your department ID
Your terminal ID
Your merchant ID
Your last Z Report date and time
Your last update date and time

GPRS SETUP
If you have chosen a 4G model of the A920 your SIM card will already be installed in the device
when you receive it.  The device should automatically connect to the mobile network once
turned on. We recommend that you login to your device and set up your WIFI on your 4G also. 

Note: The 4G model will have no more than 1GB of data per month. Once the mobile data is
exhausted you can still process transactions via Wifi. Your mobile data will refresh every month.

We recommend using WIFI whenever possible to conserve your 4G data.

WI-FI SETUP
To turn on your WIFI you will need to login to your device and navigate to the Main Menu. Select the
Burger Menu in the top right hand corner and select “Wifi Settings” from the drop down menu. If
your Wifi setting is turned off, click the slider to turn it on. You will then see a list of available
networks.

Select the desired Wi-Fi network, input the Wi-Fi password and select “Connect”.  When the terminal
has successfully connected to the wifi the status will show as “connected” under the network name.
Select the back button to return the settings menu or to exit.

If the desired Wi-Fi network is not displayed you will need to manually connect to the network.  To
do this, scroll to the bottom of the available network list and select the “Add Network” option. Enter
the details of your network and save.

Note: We recommend using WIFI whenever possible to conserve your 4G data.

ACCEPTING PAYMENTS
To start accepting payments, simply navigate to the Main Menu and select “Sale” from the
options. You will be asked to enter the amount of the sale. You will then be asked if you want
to add gratuity, either select No or select Yes and enter the desired amount.

You will then be asked if you want to add a reference number for the transaction. You can
skip this step if you wish. The sale screen will then appear. The payment is now ready to
be made. Ask the customer to present their card either by Contactless, Chip and Pin or
Magstripe.
ACCEPTING PAYMENTS
If the customer wishes to pay by Contactless payment, the device will ask if you want to print
a customer copy of the receipt. Select either yes or no. The receipt will print automatically.

When paying by Chip and Pin you will be asked if cashback is required. If your customer
would like cashback select yes and enter the desired amount. Otherwise select no. The
sale screen will then confirm how much the sale amount and ask the customer to enter
their pin.

Once the customer has entered their pin the “processing transaction” screen will appear.
Once it is complete the Merchant and Customer receipts will print and the customer will
be asked to remove their card.
REFUNDING A PAYMENT
To refund a payment navigate to the main menu. Then select the “Refund” option. You will be
asked to enter the amount you wish to be refunded. You will then be asked if you want to
enter a reference number. This should be the same as the reference number on the receipt for
the original sale, if possible. 

Note: The terminal will ask you to select a refund option: Contactless, Chip and Pin or
Magstripe. However, trying to refund a payment via any other option than Chip and Pin
will result in an error message. 

Ask the customer to insert their card. They will be asked to enter their pin. The refund
will then be authorised back onto the card. The customer will be asked to remove their
card.
CARD NOT PRESENT PAYMENTS/REFUNDS
If you need to issue a Card Not Present payment or refund, select the “Card Not Present”
button in the main menu. You will be asked if you are issuing a refund or taking a
payment. You will then be given two options, “Mail Order” or “Telephone Order”. 

After selecting the type of order, you will need to enter the sale amount, the card
number, the expiry date, the CSC number, the card holders billing information (such as
house number and postcode) and enter a reference number for the transaction.

Then select “Start Transaction”.

UPLOADING TRANSACTIONS
You can upload your transactions by selecting the “Submit Transactions” button from the
Main Menu. The upload will then start automatically.

Once complete, you will see a green tick on the screen to let you know the upload was
successful. You will then be taken back to the main menu.

TESTING THE CONNECTION

To test the device connection, select the “Test Connection” button on the Main Menu.
ADMINISTRATION TOOLS
You can access the Admin Tools by selecting “Admin Menu” in the menu settings.  This
will give you access to the following options:

System Info
Test Connection
Submit Transactions
Z Report
X Report
History Report
Reprint Z Report
Reprint Manager
Download Manager

PRINTING Z REPORTS (END OF DAY)

To print end of day reports navigate to the Admin Menu and select the “Z Report” option.
The device will then automatically start printing the end of day report. 

The Z Report will tell you:

How many sales you’ve  made

The total sale amount
The number of refunds you’ve made
The total refund amount
The net total sales for the day. 

It will also break down cashback,

gratuity and vouchers,
card types and the amount taken
on each card type.
PRINTING HISTORY REPORTS
History reports will give you a detailed look at transactions on your A920. This
will include:

Whether the transactions was a sale or refund

The amount taken/refunded
The type of payment
Whether the transaction was approved
The date and time of the transaction
The receipt number
The last three digits of the customer’s
primary account number

PRINTING RECEIPTS
Most receipts will automatically print at the end of a transaction. When taking Contactless
payments you will be asked if you require a customer copy of the receipt. You can change your
receipt printing preferences by:

Navigating to the Main Menu

Selecting the Burger Menu in the top right corner
Selecting App Settings from the dropdown menu
Changing your receipt settings
REPRINTING RECEIPTS
If you need to reprint a receipt you can do this by accessing the Admin Menu and selecting the
“Reprint Manager” button. You will be given the option to either reprint the last receipt or
reprint a specific receipt by entering the receipt number. You will find the receipt number on
your Merchant copy of the receipt.

HOW TO CHANGE THE PAPER ROLL

To remove and replace the thermal paper roll, turn the terminal over.  Near the top back side of
the terminal place your finger under the paper lid release lever and pull the entire lid assembly
away from the terminal. To remove the paper, roll simply pull the paper roll out.

To install a new thermal paper roll, drop in the paper roll with the paper pulling from the
back and out the top of the roll.  Pull about 2” of paper out and close the lid until the lid
snaps into place. It is important the lid is fully closed so that the paper roll fully engages
the paper. Tear off any excess paper.
REMOVING AND REPLACING BATTERY
To remove and replace the battery, position the A920 to show the backside of the terminal.  Next
locate the battery cover and slide the lock slide switch to the right.

The lock slide switch is tightly secured, we recommend that you apply pressure using your
fingernails rather than your thumb. Lift the battery cover from the base and pivot the lid
upwards and remove.

Next lift the battery from the bottom side and swing it upwards from the bottom and pull
out.

To install a battery, first remove the protective cover over the battery connectors.  Then
insert the battery with the gold connectors towards the top right side.

Slide the battery upwards and then carefully push the bottom into place. 

Insert the top of the battery lid into the lid hinges and then lower the bottom of the lid
cover until it is flush with the case.

Slide the lock slide switch back to the left.

UPDATING THE DEVICE
If you need to update the device settings, navigate to the Admin Menu and select the
“Download Manager” button. You can then choose to update the device.

The device will then check for any available updates. If the device finds any updates to
download it will automatically start the process. If there are no updates to download you
will be taken back to the main axept GO screen where you will need to select the
“Payment” button and log in again.

CUSTOMER SERVICES
If we can be of further assistance, please contact Customer Services at Payment Pal on
0800 470 0885

Payment Pal

Radio House, Aston

Road N. Birmingham,
B6 4DA, UK