Dell Dimension 4100 Service Manual

Dell™ Dimension™ 4100 Systems
SOLUTIONS GUIDE
www.dell.com
support.dell.com
Hints, Notices, and Cautions
HINT: A HINT indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potentially hazardous situation
which, if not avoided, may result in minor or moderate injury.
Abbreviations and Acronyms

For a complete listing of abbreviations and acronyms, see the Glossary in
the Tell Me How help file (see “Accessing Help Files” on page 20 of this
guide for instructions on how to open the help file).
____________________
Information in this document is subject to change without notice.
© 2000–2001 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Dellnet, Inspiron, Dimension, Latitude,
OptiPlex, Dell Precision, and DellWare are trademarks of Dell Computer Corporation; Intel and
Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are registered
trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Computer Corporation disclaims any
proprietary interest in trademarks and trade names other than its own.
March 2001 P/N 051VM Rev. A03
Contents
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7
1 Setting Up
Setting Up Dellnet™ (U.S. Only) . . . . . . . . . . . . . . . . . . 12
Accessing the Internet . . . . . . . . . . . . . . . . . . . . . . 12
Accessing Your E-Mail . . . . . . . . . . . . . . . . . . . . . 12
Viewing Your Account Information . . . . . . . . . . . . . . . 12
Sending and Receiving E-Mail . . . . . . . . . . . . . . . . . 13
Resetting E-Mail Address Settings . . . . . . . . . . . . . . . 13
Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 13
Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . 14
USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing the Printer Driver . . . . . . . . . . . . . . . . . . . 15
Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 16

Windows 98 Second Edition (SE) and
Windows Millennium Edition (Me) . . . . . . . . . . . . . . . 16
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 16
2 Solving Problems
Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Accessing Help Files . . . . . . . . . . . . . . . . . . . . . . . . 20
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Start-Up Error Messages . . . . . . . . . . . . . . . . . . . . . . 21
Contents 3
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 22
If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 22
If the screen is difficult to read . . . . . . . . . . . . . . . . . 23
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 24
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 25
If you cannot print to a parallel port printer . . . . . . . . . . 25
If you cannot print to a USB printer . . . . . . . . . . . . . . 25
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 26
Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 26
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 28
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 28
If you cannot save a file to a floppy disk . . . . . . . . . . . . 28
If you cannot play a music CD or install
a program from a CD . . . . . . . . . . . . . . . . . . . . . 29
If you cannot play a DVD movie . . . . . . . . . . . . . . . . 30
If the CD-RW drive stops writing . . . . . . . . . . . . . . . . 30
If you have a hard drive problem . . . . . . . . . . . . . . . . 30
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 31
Windows Error Messages . . . . . . . . . . . . . . . . . . . . . 31
General Program Problems . . . . . . . . . . . . . . . . . . . . 32

A program crashes . . . . . . . . . . . . . . . . . . . . . . . 32
A program stops responding . . . . . . . . . . . . . . . . . . 32
A solid blue screen appears . . . . . . . . . . . . . . . . . . 32
Internet Connection Problems . . . . . . . . . . . . . . . . . . 33

If you have a problem with your Dellnet account . . . . . . . . 33
E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Resolving Other Technical Problems . . . . . . . . . . . . . . . 33
4 Conte n ts
Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 34
Reinstalling Windows 98 . . . . . . . . . . . . . . . . . . . . . . 35
Reinstalling Windows Me . . . . . . . . . . . . . . . . . . . . . 37
Reinstalling Windows 2000 . . . . . . . . . . . . . . . . . . . . 39
3 Adding Parts
Removing the Computer Cover . . . . . . . . . . . . . . . . . . . 42
Looking Inside Your Computer . . . . . . . . . . . . . . . . . . . 43

System Board . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Adding Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Removing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . . 50
Adding Other Drives . . . . . . . . . . . . . . . . . . . . . . . . 56

5.25-Inch Devices . . . . . . . . . . . . . . . . . . . . . . . . 56
3.5-Inch Devices . . . . . . . . . . . . . . . . . . . . . . . . 63
Replacing the Computer Cover . . . . . . . . . . . . . . . . . . . 71
4 Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . 78
Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . 79
System Setup Screens . . . . . . . . . . . . . . . . . . . . . . 79
Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . 80
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . 80
Contents 5
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Contact Numbers and Addresses . . . . . . . . . . . . . . . . 82
Returning Items for Warranty Repair or Credit . . . . . . . . . 94
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 95
FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . 97

Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . 98
NOM Information (Mexico Only) . . . . . . . . . . . . . . . . 99
Información para NOM (únicamente para México) . . . . . . . 100
Warranty and Return Policy Information . . . . . . . . . . . . . 100
6 Conte n ts
Safety Instructions
Use the following safety guidelines to protect yourself and your computer.
For comfort and efficiency, observe the ergonomic guidelines provided in
the Tell Me How help file.
When Using Your Computer

CAUTION: Do not operate your computer with any cover(s)
(including the computer cover, filler brackets, front-panel inserts,
and so on) removed.
• To help avoid damaging your computer, be sure that the voltage
selection switch is set to match the AC power available at your
location:
– 115 V/60 Hz in most of North and South America and some Far
Eastern countries such as South Korea and Taiwan
– 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan
– 230 V/50 Hz in most of Europe, the Middle East, and the Far East
Also be sure that your monitor and attached devices are electrically
rated to operate with the AC power available in your location.
• To help avoid possible damage to the system board, wait 5 seconds

after turning off the computer before disconnecting or connecting a
non-USB device from the computer.
• To help prevent electric shock, plug the computer and device power
cables into properly grounded power sources. These cables are
equipped with 3-prong plugs to help ensure proper grounding. Do not
use adapter plugs or remove the grounding prong from a cable. If you
must use an extension cable, use a 3-wire cable with properly grounded
plugs.
Saf et y I n s tr uc t io n s 7
• To help protect your computer from sudden, transient increases and
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
decreases in electrical power, use a surge suppressor, line conditioner,

or uninterruptible power supply.
• Be sure that nothing rests on your computer’s cables and that the
cables are not located where they can be stepped on or tripped over.
• Do not spill food or liquids on your computer. If the computer gets
wet, contact Dell (see page 82).
• Do not push any objects into the openings of your computer. Doing so
can cause fire or electric shock by shorting out interior components.
• Keep your computer away from radiators and heat sources. Also, do not
block cooling vents. Avoid placing loose papers underneath your
computer; do not place your computer in a closed-in wall unit or on a
bed, sofa, or rug.
When Working Inside Your Computer

Before you remove the computer cover, perform the following steps in the
sequence indicated.
NOTICE: Do not attempt to service the computer yourself, except as
explained in this guide and elsewhere in Dell documentation. Always follow
installation and service instructions closely.
1 Turn off your computer and all devices.
2 Ground yourself by touching an unpainted metal surface at the back of
the computer before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the
computer to dissipate any static electricity that might harm internal
components.
3 Disconnect any devices connected to the computer, including the

monitor, from their electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or
telecommunication lines from the computer.
4 Disconnect the power cable to your computer, and then press the
power button to ground the system board.
8 Safe t y Ins tr u ct ions

In addition, take note of these safety guidelines when appropriate:
• When you disconnect a cable, pull on its connector, not on the cable
itself. As you pull connectors apart, keep them evenly aligned to avoid
bending any pins. Also, before you connect a cable, make sure that
both connectors are correctly oriented and aligned.
• Handle components and cards with care. Don’t touch the components
on a card. Hold a card by its edges or by its metal bracket.
CAUTION: There is a danger of a new battery exploding if it is
incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer’s instructions.
Protecting Against Electrostatic Discharge

To prevent static damage, discharge static electricity from your body before
you touch anything inside your computer and periodically while you work
inside the computer. You can do so by touching an unpainted metal surface
on the back of the computer.
You can also take the following steps to prevent static damage:
• Do not remove items from their antistatic packing material until you
are ready to install them in your computer. Just before unwrapping the
antistatic packaging, be sure to discharge static electricity from your
body.
• When transporting a sensitive component, first place it in an antistatic
container or packaging.
Saf et y I n s tr uc t io n s 9
10
Safe t y Ins tr u ct ions
SECTION 1
Setting Up
Setting Up Dellnet™ (U.S. Only)

Connecting a Printer
Turning Off the Computer
HINT: Dellnet is not Setting Up Dellnet™ (U.S. Only)
available in all regions.

To set up Dellnet Internet Access Service in the United States, double-click
the Dellnet Signup icon on the Microsoft® Windows® desktop and follow
the instructions that appear on the screen.
Accessing the Internet

To access the Internet after completing the Dellnet registration process,
double-click the Internet Explorer icon on your Windows desktop. Internet
Explorer automatically initiates the Internet connection through Dellnet.
Accessing Your E-Mail

To access your Dellnet e-mail, double-click the Outlook Express icon on
your Windows desktop. Click Send/Receive to download your messages
from the mail server. When you download your messages, they are stored on
your hard drive until you delete them.
Viewing Your Account Information

HINT: Dellnet allows you If you did not record your Dellnet user name or password, access the
to use case-sensitive Dellnet Administration tool to verify or change this information:
passwords. Be sure that
<Caps Lock> is not 1 Click the Start button, point to Programs—>Dellnet, and then click
turned on. Dellnet Administration.
2 Click Next twice.
3 Click Connect to connect to Dellnet.
4 When the Dellnet Self-Administration page appears, click View My
Account Information.
5 Click Next.
6 Type your Challenge Question answer.
7 Click Next.
Your account information appears on the screen.
8 Click Print to print the information or click Main Menu to go to the

main menu.
12 S e tt i n g U p
Sending and Receiving E-Mail
• Double-click the Outlook Express icon to initiate a connection to the
Internet through Dellnet.
• Always check the address of each recipient when sending e-mail.
Otherwise, your e-mail is returned to you.
• Be sure that the person who is sending e-mail to you is typing your
e-mail address correctly.
• Do not send e-mail messages larger than 2 MB.
• If you are having difficulties sending e-mail, determine whether the
problem involves just one recipient or all recipients. Then contact the
Dellnet technical support staff (see page 82).
Resetting E-Mail Address Settings

If your e-mail software gets corrupted, reset your account:
1 Click the Start button, point to Programs—>Dellnet, and then click
Dellnet Administration.
2 Click Next twice.
3 Click Connect to connect to Dellnet.
4 When the Dellnet Self-Administration page appears, click Make My
Changes Take Effect.
5 Click Next.
6 Enter your Challenge Phrase answer.
7 Click Next.
8 Click the Click To Make Changes Take Effect button.
9 Click OK.
Connecting a Printer
See the documentation that came with the printer for any recommended
preparation procedures, such as:
• Removing the packaging
• Installing the toner or ink cartridge
• Loading paper
Sett ing Up 13
Then follow the instructions that came with the printer to connect it to the
computer. If no information is provided, see the following sections.
Parallel Printer
1 Turn off the computer (see page 16).
NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or
less to connect the printer to the computer. Use of a nonstandard cable may
prevent the printer from working.
2 Attach the parallel printer cable to the parallel connector on the
computer and tighten the two screws. Attach the cable to the parallel
connector on the printer and snap the two clips into the two notches.
parallel connector on
computer
screws (2)
parallel
connector on
printer
clips (2)
parallel printer
cable
notches (2)
3 Turn on the printer and then turn on the computer. If the Add New
Hardware Wizard window appears, click Cancel.
4 Install the printer driver if necessary (see page 15).
14 S e tt i n g U p
USB Printer
1 Install the printer driver if necessary (see page 15). HINT: You can connect
USB devices while the
2 Attach the USB printer cable to the USB connector on the computer computer is turned on.
and the printer. The USB connectors only fit one way.
USB connector on
computer
USB printer
cable
USB connector
on printer
Installing the Printer Driver

If you need to install a printer driver, insert the installation CD into the CD HINT: Dell installs
or DVD drive. Then follow the prompts on the screen using the instructions drivers for some new
that came with the printer. printers. Click the Start
button, point to Settings,
If your printer installation CD does not automatically run, click the Start and then click Printers. If
button on the Windows desktop, click Run, and type x:\setup.exe your printer is listed in the
Printers window, the
(where x is the letter of your CD or DVD drive [usually drive D]). Then
printer is ready to use.
click OK and follow the prompts on your screen.
If you connect an older printer and it doesn’t work after you install the
driver, access the system setup program (see page 78) and ensure that the
parallel port is set to operate in bidirectional mode.
Sett ing Up 15
Turning Off the Computer
NOTICE: To prevent data loss, you must perform the Windows shutdown
procedure.
Windows 98 Second Edition (SE) and Windows Millennium

Edition (Me)
1 Save and exit any programs and files you have open.
2 Click the Start button, and then click Shut Down.
3 In the Shut Down Windows window, click Shut down and then click
OK.
The computer automatically turns off after the shutdown process
finishes.
4 Turn off your monitor and any other devices connected to power.
Windows 2000
1 Save and exit any programs and files you have open.
2 Click the Start button, and then click Shut Down.
3 Click the pull-down menu under What do you want the computer to
do?.
4 Click Shut down and then click OK.
The computer automatically turns off after the shutdown process
finishes.
5 Turn off your monitor and any other devices connected to power.
16 S e tt i n g U p
SECTION 2
Solving Problems
Finding Solutions
Accessing Help Files
Power Problems
Start-Up Error Messages
Video and Monitor Problems
Sound and Speaker Problems
Printer Problems
Scanner Problems
Modem Problems
Mouse Problems
Keyboard Problems w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Drive Problems
Network Problems
Windows Error Messages
General Program Problems
Internet Connection Problems
E-Mail Problems
Resolving Other Technical Problems
Reinstalling Drivers
Reinstalling Windows 98
Reinstalling Windows Me
Finding Solutions
Sometimes it’s difficult to figure out where to go for answers. Use this chart
to help you quickly find the answers to your questions.
See page 20.
Get technical assistance from

Dell. See page 82.
See page 31.
18 So lv ing Pr o ble m s
See page 22.
See page 24.
See page 25.
See page 26.
See page 27.
See page 28.
See page 28.
See page 31.
See page 26.
See page 31.
See page 32.
See page 33.
See page 33.
See page 33.
S o lv ing Pr o ble m s 19
Accessing Help Files
TO A C C E S S T H E TE L L M E H O W H E L P F I L E
1 Click the Start button, point to Programs—> User’s Guides, and then click
Tell Me How.
TO A C C E S S M I C R O S O F T ® W I N D O W S ® 2000 H E L P
1 Click the Start button and then click Help.
2 Click the Search tab.
3 Type a word or phrase that describes your problem and then click List Topics.
4 Click the topic that describes your problem and then click Display.
5 Follow the instructions shown on the screen.
TO A C C E S S W I N D O W S M E H E L P
2 Type a word or phrase that describes your problem in the Search box and then
click Go.
3 Click the topic that describes your problem and then click Display.
4 Follow the instructions shown on the screen.
Power Problems
HINT: See the Tell Me
How help file for
information on the C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the
standby mode. computer has power. If the power light is blinking, the computer is in standby
mode—press a key on the keyboard or move the mouse.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working

by testing it with another device, such as a lamp.
C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Be sure that the power cable is

firmly inserted into the electrical outlet and the computer power connector.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET—
Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on.
S W A P T H E C O M P U T E R A N D M O N I T O R P O W E R C A B L E S — Swap the
computer and monitor power cables to determine if the power cable is defective.
C H E C K F O R I N T E R F E R E N C E — Electrical appliances on the same circuit or

operating near the computer can cause interference. Other causes of
interference: power extension cables, keyboard and mouse extension cables, too
many devices on a power strip, or multiple power strips connected to the same
electrical outlet.
C H E C K T H E P O W E R P R O P E R T I E S — See Windows Help.

To access Windows Help:
2 For Windows 98 and Windows 2000, click the Search tab.
3 For Windows 98 and Windows 2000, type standby and then click List
Topics. For Windows Me, type standby and then click Go.
4 For Windows 98 and Windows 2000, click To change the elapsed time before
your computer automatically goes on standby. For Windows Me, click
Changing the elapsed time before computer goes on standby or hibernate.
Start-Up Error Messages

O P E R A T I N G S Y S T E M N O T F O U N D — Call Dell for technical assistance (see
page 82).
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a

nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
N O N - S Y S T E M D I S K E R R O R — There is a floppy disk in the floppy drive.

Remove the floppy disk and restart the computer.
Video and Monitor Problems
If the screen is blank

HINT: See the monitor
documentation for fault
indications and C H E C K T H E V I D E O C A B L E C O N N E C T I O N — Check for bent pins. Ensure
troubleshooting that the video cable is connected as shown on the START HERE sheet for your
procedures specific to computer.
your monitor.
P R E S S T H E M O N I T O R P O W E R B U T T O N — Be sure that you firmly pressed the
monitor power button.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the

monitor has power. If the power light is blinking, press a key on the keyboard or
move the mouse.

S W A P T H E C O M P U T E R A N D M O N I T O R P O W E R C A B L E S — Swap the
computer and monitor power cables to determine if the power cable is defective.
TE S T T H E V I D E O E X T E N S I O N C A B L E ( I F U S E D )— If removing the video

extension cable solves the problem, the cable is defective.
TE S T T H E M O N I T O R — If another monitor is available, connect it to the

computer.
C H E C K T H E B A C K P A N E L L I G H T S — If all four lights below the serial port are

not green, call Dell for technical assistance (see page 82).
CHEC K THE PO WER PR OPE RTIES IF THE MO NITO R SCR EEN
O C C A S I O N A L L Y T U R N S B L A N K — See Windows Help.

If the screen is difficult to read
A D J U S T T H E C O N T R A S T A N D B R I G H T N E S S — See the monitor

documentation for instructions on adjusting the contrast and brightness.
M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker
system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60 cm)
away from the monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent

lights, or halogen lamps to check for interference.
R O T A T E T H E M O N I T O R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate
sunlight glare, which can cause poor picture quality.
D E G A U S S ( D E M A G N E T I Z E ) T H E M O N I T O R — See the monitor

documentation.
R U N T H E M O N I T O R S E L F - T E S T — See the monitor documentation.
R E S T O R E T H E R E C O M M E N D E D S E T T I N G S — Restore the original resolution

and refresh rate settings. See the Tell Me How help file for instructions.
C H E C K F O R A D D I T I O N A L A D J U S T M E N T S — See the monitor documentation

for any additional adjustments that your monitor may require.
A D J U S T T H E W I N D O W S D I S P L A Y S E T T I N G S — Click the Start button,

point to Settings, and click Control Panel. Double-click the Display icon and
then click the Settings tab. Try different settings for Colors and Screen area.
Sound and Speaker Problems

HINT: The volume
control in some MP3
players overrides the V E R I F Y T H E S P E A K E R C A B L E C O N N E C T I O N S — Ensure that the speakers
Windows volume setting. are connected as shown on the START HERE sheet for your computer and the
If you have been listening setup diagram supplied with the speakers.
to MP3 songs, make sure
that you did not turn the TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working
player volume down or off. by testing it with another device, such as a lamp.
E N S U R E T H A T T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram

supplied with the speakers.
A D J U S T T H E S P E A K E R C O N T R O L S — Adjust the volume, bass, or treble

controls to eliminate distortion.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the yellow

speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.
TE S T T H E S P E A K E R S — Plug the speaker audio cable into the headphone jack

of the CD drive. Ensure that the headphone volume control is turned up. Play a
music CD.
R U N T H E S P E A K E R S E L F - T E S T — Some speaker systems have a self-test

button on the subwoofer. See the speaker documentation for self-test
instructions.
M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker
system includes a subwoofer, ensure that the subwoofer is at least 2 ft (6 cm)
away from the monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent
lights, or halogen lamps to check for interference.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See page 34.
Printer Problems
If you cannot print to a parallel port printer
V E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer

cable is connected as described on page 14.

E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation

supplied with the printer.
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S
1 Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon, click Properties, and then
select the Details tab.
2 Ensure that the Print to the following port: setting is LPT1 (Printer Port).
R E I N S T A L L T H E P R I N T E R D R I V E R — See page 15.
If you cannot print to a USB printer
V E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer

cable is connected as described on page 15.

E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation

supplied with the printer.
V E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S — Click the
Start button, point to Settings, and then click Printers. If the printer is listed,
right-click the printer icon, click Properties, and then select the Details tab.
R E I N S T A L L T H E P R I N T E R D R I V E R — See page 15.
Scanner Problems
C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scanner power

cable is firmly connected to a working electrical power source and that the
scanner is turned on.
C H E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scanner

cable is firmly connected to the computer and to the scanner.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a

locking tab or button.
R E I N S T A L L T H E S C A N N E R D R I V E R — Reinstall the scanner driver. See the

scanner documentation for instructions.
Modem Problems
NOTICE: Connect the modem to an analog telephone jack only. Connecting
the modem to a digital telephone network damages the modem.
C H E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from the

modem and connect it to a telephone. Listen for a dial tone.
C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If
you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.
C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the

green jack on the modem. (The green line-in jack has either a LINE IN label or a
connector-shaped icon next to it.)
C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you

are using a line that is 10 ft (3 m) or more in length, try a shorter one.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S
1 Click the Start button, point to Settings, and click Control Panel.
2 In the Control Panel, double-click Modems.
If there are multiple entries for the same modem or modems listed that are
not installed, delete the entries and restart the computer.
3 Click the Diagnostics tab.
4 Click the COM port for your modem.
5 Click More Info to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Mouse Problems
RECO NNE CT THE MOUSE CA BLE

1 Press <Ctrl><Esc> to display the Start menu.
2 Use the keyboard arrow keys to highlight Shut Down and then press the
<Enter> key.
3 After the computer turns off, reconnect the mouse cable as shown on the
START HERE sheet for your computer.
4 Start the computer.
C H E C K T H E M O U S E S E T T I N G S — Click the Start button, select Control

Panel, and then double-click the Mouse icon. Try adjusting the settings.
Keyboard Problems
R E C O N N E C T T H E K E Y B O A R D C A B L E — Shut down the computer (see

page 16), reconnect the keyboard cable as shown on the START HERE sheet for
your computer, and then restart the computer.
Drive Problems
If you cannot save a file to a floppy disk
HINT: See the Tell Me
How help file for
information on saving E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the
files to a floppy disk. My Computer icon. If the floppy drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
C A N N O T S A V E F I L E S T O A F L O P P Y D I S K — Ensure that the floppy disk is
not full or write-protected (locked). See the following illustration.
TE S T T H E D R I V E W I T H A N O T H E R F L O P P Y D I S K — Insert another floppy

disk to eliminate the possibility that the original floppy disk is defective.
back of floppy disk
write-protected
not write-
protected
If you cannot play a music CD or install a program from a CD

HINT: High-speed CD
drive vibration is normal
E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the and may cause noise. This
My Computer icon. If the CD drive is not listed, perform a full scan with your does not indicate a defect
antivirus software to check for and remove viruses. Viruses can sometimes in the drive or the CD.
TE S T T H E D R I V E W I T H A N O T H E R CD— Insert another CD to eliminate the

possibility that the original CD is defective.
C L E A N T H E D I S C — See the Tell Me How help file for instructions.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the yellow

speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.
If you cannot play a DVD movie
HINT: Because of
different worldwide file
types, not all DVD titles E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the
work in all DVD drives. My Computer icon. If the DVD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
TE S T T H E D R I V E W I T H A N O T H E R DVD — Insert another DVD to eliminate

the possibility that the original DVD is defective.
C L E A N T H E D I S C — See the Tell Me How help file for instructions.
If the CD-RW drive stops writing
TU R N O F F S T A N D B Y I N W I N D O W S B E F O R E W R I T I N G T O A CD - RW
D I S K — See Windows Help.

C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — The CD-RW drive

must receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Closing all programs before writing to the CD-RW may also
alleviate the problem.
If you have a hard drive problem
R U N S C A N D I S K — Click the Start button, point to Programs—>

Accessories—> System Tools, and then click ScanDisk.
Network Problems
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network

cable connector is firmly connected to the connector on the computer and the
network wall jack as shown on the START HERE sheet for your computer.
CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER—

Green indicates that the network connection is active. If the status light is not
green, try replacing the network cable.
R E S T A R T T H E C O M P U T E R — Try to log on to the network again.
C O N T A C T Y O U R N E T W O R K A D M I N I S T R A T O R — Verify that your network

settings are correct and that the network is functioning.
Windows Error Messages
X:\ IS NOT ACCESSIBLE. T H E D E V I C E I S N O T R E A D Y — Insert a disk into

the drive and try again.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING

C H A R A C T E R S : \ / : * ? “ < > |— Do not use these characters in
filenames.
NOT ENOUGH MEMOR Y OR RESOURCES. CLOSE SOME PROGRAMS AND

T R Y A G A I N — You have too many programs open. Close all windows and open
the program that you want to use.
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION

D R I V E — The file that you are trying to copy is too large to fit on the disk. Try
using a larger capacity disk.
A R E Q U I R E D .D LL F I L E W A S N O T F O U N D — The program that you are

trying to open is missing an essential file. To remove and then reinstall the
program:
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Add/Remove Programs icon.
3 Select the program that you want to remove.
4 Click Add/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.
General Program Problems

A program crashes
S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers

maintain websites with information that may help you to solve the problem.
A program stops responding
P R E S S <C T R L > < A L T > < D E L >— In the Close Program window, select the
program that is no longer responding. Then click the End Task button.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke

or a proper shutdown (see page 16), press the power button until the computer
turns off. Press the power button again to restart the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. ScanDisk will automatically run during the start-up process. Follow
the instructions on the screen.
Internet Connection Problems
If you have a problem with your Dellnet account
R E V I E W “ S E T T I N G U P D E L L N E T ( U. S. O N L Y ) ”— See page 12.
R E V I E W “ M O D E M P R O B L E M S ” — See page 26.
TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E )— See your telephone directory

for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties:
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Modems icon.
3 In the Modems Properties window, click the Dialing Properties button.
4 Ensure that To disable call waiting, dial: is checked and then select the proper
code according to the information in your telephone directory.
5 Click the Apply button and then click the OK button.
6 Close the Modems Properties window.
7 Close the Control Panel.
E-Mail Problems
R E V I E W "S E N D I N G A N D R E C E I V I N G E- M A I L "— See page 13.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the
Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.
Resolving Other Technical Problems

G O T O T H E D E L L S U P P O R T W E B S I T E — Go to http://support.dell.com for
help with general usage, installation, and troubleshooting questions.
E- M A I L D E L L — Go to http://support.dell.com and then click E-Mail Dell in

the Communicate list. Send an e-mail message to Dell about your problem; you
can expect to receive an e-mail message from Dell within hours.
C A L L D E L L — If you cannot solve your problem using the Dell support website
or e-mail service, call Dell for technical assistance (see page 82).
Reinstalling Drivers
NOTICE: The Dell support website, http://support.dell.com, and the Dell
Dimension ResourceCD provide approved drivers for Dell computers. If you
install drivers obtained from other sources, your computer might not work
correctly.
Dell installed the following drivers on your computer:
• Intel® Chip Set Update Utility Driver — Tells the operating system
how to configure certain chips on the system board.
• Intel Ultra ATA Storage Driver — Improves data transfers from
storage devices like the hard drive.
• Integrated Intel 10/100 Ethernet Controller Driver — Enables the
optional built-in NIC to properly communicate on a network.
• ADI SoundMAX 2.0 Integrated Audio Driver — Enables the optional
built-in sound controller to produce sound.
• Other Drivers — Control the devices, such as the modem, sound, and
video cards that might be installed in your computer. For information
on those drivers, double-click the Dell Documents icon on the
Windows desktop, click System Information, and then click System
Documentation.
Sometimes you can fix a device problem by reinstalling its driver:
1 From the Windows desktop, insert the Dell Dimension ResourceCD
into the CD or DVD drive.
If this is your first time using the ResourceCD, go to step 2. If not, go
to step 5.
2 When the ResourceCD Installation program starts, follow the

prompts on the screen.
3 When the InstallShield Wizard Complete window appears, remove
the ResourceCD and click Finish to restart the computer.
4 When you see the Windows desktop, reinsert the ResourceCD into the
CD or DVD drive.
5 At the Welcome Dell System Owner screen, click Next.
6 If necessary, change the language in the Language list in the right
corner of the window.
7 Select your computer in the System Model list.
8 Select your operating system in the Operating System list.
9 Select the type of device in the Device Type list.
10 Select Drivers in the Topic list.
If a particular driver is not listed, then that driver is not required by
your operating system.
NOTICE: The Dell Dimension ResourceCD contains drivers for devices that
are not part of your computer. Only reinstall the specific drivers for hardware
included in your computer. Otherwise your computer might not work correctly.
11 Click the name of the driver that you want to reinstall.
NOTICE: The operating system CD provides options for reinstalling your
Windows 98 Second Edition operating system. The options can potentially
overwrite files installed by Dell and possibly affect programs installed on your
hard drive. Therefore, Dell does not recommend that you reinstall your
operating system unless instructed to do so by a Dell technical support
representative.
NOTICE: To prevent conflicts with Windows 98, you must disable any virus
protection software installed on your computer before you reinstall
Windows 98.
1 Turn on the computer and enter the system setup program as directed
by a Dell technical support representative (see page 82).
2 In the system setup program Boot menu, write down the boot
sequence, and then change it so that the CD or DVD drive boots first,
as directed by a Dell technical support representative. Then place the
operating system CD in the CD or DVD drive and close the drive tray.
3 Exit the system setup program.
The computer restarts.
4 At the Welcome window, click OK.

5 Double-click Refresh Windows OS.
6 Click OK.
7 Click OK again.
8 Remove the operating system CD from the CD or DVD drive and
click OK to restart your computer.
The Getting ready to run Windows for the first time screen appears.
9 If the mouse tutorial starts, press <Esc> to exit and then press y.
10 Click the regional setting closest to where you live and click Next.
11 Click your keyboard layout and click Next.
12 In the User Information window, type your name and, if applicable,
company name, and then click Next.
The Name field must be completed; the Company Name field is
optional.
The License Agreement window appears.
13 Click I accept the Agreement, and then click Next.

14 Type the Windows product key in the fields provided, and then click
Next.
The product key is the bar code number found on the Microsoft
Windows label, which is located on the side of your computer.
15 In the Date/Time Properties window, adjust the date and time

properties, click Apply, and then click OK.
Windows 98 updates the system settings and restarts your computer.
16 When the Start Wizard appears, click Finish.

The Enter Windows Password window appears. To continue without
creating a Windows user name and password, click OK. Otherwise,
type your user name and password in the appropriate fields and then
click OK.
17 If you created a Windows user name and password, type your password
and click OK.
NOTICE: Make sure that you reinstall the Intel Chip Set Update Utility
driver before you reinstall any other drivers.
18 Reinstall the appropriate drivers (see page 34).
19 Reenable your virus protection software.
20 Enter the system setup program as directed by a Dell technical support
representative.
21 In the system setup program Boot menu, change the boot sequence
back to the original boot sequence, as directed by a Dell technical
support representative. Then, exit the system setup program.
Reinstalling Windows Me
NOTICE: The operating system CD provides options for reinstalling your
Windows Me operating system. The options can potentially overwrite files
installed by Dell and possibly affect programs installed on your hard drive.
Therefore, Dell does not recommend that you reinstall your operating system
unless instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows Me, you must disable any virus
protection software installed on your computer before you reinstall
Windows Me.
1 Turn on the computer and enter the system setup program as directed
by a Dell technical support representative (see page 82).
2 In the system setup program Boot menu, write down the boot
sequence, and then change it so that the CD or DVD drive boots first,
as directed by a Dell technical support representative. Then place the
operating system CD in the CD or DVD drive and close the drive tray.
3 Exit the system setup program.
4 Select Boot From CD-ROM, and then press <Enter>.
If you wait too long to make this selection, the computer automatically
boots from the hard drive. If this occurs, allow the computer to boot
completely, and then restart it and try again.
5 Select Start Windows Setup from CD-ROM, and then press

<Enter>.
6 Press <Enter> again.
7 Select Continue Setup and replace your current operating system,

and then press <Enter>.
8 Press <Enter> again.
ScanDisk automatically starts and checks your hard drive.
9 Click Next in the Welcome to Windows Me window.

10 Select the directory in which Windows resides.
If C:\WINDOWS (recommended) is displayed, select it, and then
click Next.
If C:\WINDOWS.000 (recommended) is displayed, click Other,

change C:\WINDOWS.000 to C:\WINDOWS, and then click Next.
11 Ensure that Typical is selected, and then click Next.

12 Specify a computer name, workgroup, and computer description, if
desired, and then click Next.
13 Select a country in the Country/Region window, and then click Next.
14 Specify a time zone in the Establish Time Zone window, and then
click Next.
15 Click Finish.
Windows Setup installs necessary files, and then restarts the computer.
16 Select Boot From Hard Drive, and then press <Enter>.

17 In the User Information window, type your name and, if applicable,
company name, and then click Next.
The Name field must be completed; the Company Name field is
optional.
The License Agreement window appears.
18 Click I accept the Agreement, and then click Next.

19 Type the Windows product key in the fields provided, and then click
Next.
The product key is the bar code number found on the Microsoft
Windows label, which is located on the side of your computer.
20 Click Finish.
Windows Setup installs additional files, and then restarts the
computer.

Windows Setup installs additional files, and then restarts the
computer.

23 Enter a password in the Enter Network Password window, if desired,
and then click Next.
24 Remove the operating system CD from the CD or DVD drive.
25 Enter the system setup program as directed by a Dell technical support
representative.
26 In the system setup program Boot menu, change the boot sequence
back to the original boot sequence, as directed by a Dell technical
support representative. Then, exit the system setup program.

1 Insert the operating system CD into the CD or DVD drive.
2 Shut down the computer.
3 Start the computer.
4 Press any key when the Press any key to boot from CD message
appears on the screen.
5 When the Windows 2000 Setup screen appears, ensure that the To
setup Win2000 now, press ENTER option is highlighted. Then press
<Enter>.
6 Read the information in the License Agreement screen, and then press
<F8> to continue.
7 When the Windows 2000 Professional Setup screen appears, use the
arrow keys to select the Windows 2000 partition option that you want.
To continue, press the key specified in the partition option that you
chose.
8 When the Windows 2000 Professional Setup screen reappears, use
the arrow keys to select the type of filing system that you want
Windows 2000 to use, and then press <Enter>.
9 Press <Enter> again to restart your computer.
10 Click Next when the Welcome to the Windows 2000 Setup Wizard
screen appears.
11 When the Regional Settings screen appears, select the settings for
your locale, and then click Next.
12 Enter your name and organization in the Personalize Your Software
screen, and then click Next.
13 When prompted, enter the Windows product key, which is printed on
the Microsoft label on your computer. Then click Next.
14 When the Computer Name and Administrator Password screen
appears, enter a name for your computer and a password, if desired.
Then click Next.
15 Enter the date and time in the Date and Time Settings screen, and
then click Next.
Windows 2000 now begins to install its components and configure the
computer.
16 When the Completing the Windows 2000 Setup Wizard screen

appears, remove the CD from the drive, and then click Finish.
The computer automatically restarts.
SECTION 3
A d d i n g Pa r t s
Removing the Computer Cover

Looking Inside Your Computer
Adding Cards
Removing Cards
Adding Memory
Adding a Second Hard Drive
Adding Other Drives
Replacing the Computer Cover
Removing the Computer Cover
CAUTION: Before you begin any of the procedures in this section,

follow the safety instructions on page 7.
NOTICE: To disconnect a network cable, first unplug the cable from your
computer and then unplug it from the network jack.
1 Turn off the computer and devices, and disconnect them from their
electrical outlets.
2 Briefly press the power button.
Pressing the power button when the computer is not connected to an
electrical outlet discharges residual electricity and can help prevent
system board damage.
3 Lay the computer on its right side, with the foot off the edge of the
work surface.
4 Loosen the thumbscrew.
thumbscrew
latches (2)
front of
foot
computer
CAUTION: To prevent cuts, keep your hands clear of the metal

edges on the computer as you slide back the cover.
42 Ad d i n g Pa r ts
5 Face the front of the computer. Use your thumbs to press in both
latches while pushing the cover backward. Move the cover back
slightly, and then lift it straight up.
If necessary, use both hands and work one side at a time.
Looking Inside Your Computer

system board fan power supply power cables

drive cable
bracket for second

filler brackets for hard drive
empty card slots
drive cage
hard drive
Addi ng Part s 43
System Board
In the illustration, the text in parentheses indicates how items are identified
on the system board.
fan connector microprocessor memory connectors

(FAN 2) connector (CPU) (DIMM 1, DIMM 2)
auxiliary power
connector (AUX
POWER)
main power
connector (POWER)
power light
(STB LED)
floppy drive
connector (FLOPPY)
first hard drive

connector (PRI IDE)
auxiliary sound-in
connector (AUX IN)* second hard drive
connector (SEC IDE)
CD drive sound
connector (CD IN)* AGP card connector
(AGP)
speaker phone
connector control panel
(TELEPHONY)* connector (J8C3)
configuration jumper
PCI card (BIOS CONF)
connectors
battery socket
(BATTERY)
speaker
*
For computers with built-in sound
Adding Cards
Install only PCI cards in your computer. Before installing a card, make sure
that a slot is available for it.
electrical outlets.
3 Remove the computer cover (see page 42).

4 Unscrew and remove the filler bracket for the card slot you want to use.
filler bracket
Addi ng Part s 45
5 Align the cutout on the bottom of the card with the crossbar in the
system board connector. Gently rock the card into the connector until
it is fully seated.
If the card is full-length, insert the front end of the card into the
corresponding card guide at the front of the computer as you insert the
card into its connector.
card
card
connector
system board
connector
card guide
Make sure that the card is fully seated and that its bracket is within the
card slot.
fully seated not fully seated
bracket within slot
bracket caught
outside of slot
6 Secure the bracket on the end of the card with the screw you removed
in step 2.
7 Connect any cables required for the card as described in the card
documentation.
8 Replace the computer cover (see page 71).
NOTICE: To connect a network cable, first plug the cable in to the network
jack and then plug it in to the computer.
9 Plug your computer and devices into their electrical outlets, and turn
them on.
10 Install any drivers required for the card as described in the card
documentation.
Addi ng Part s 47
Removing Cards

electrical outlets.

4 Disconnect any cables connected to the card.
5 Remove the screw from the card bracket.
6 Grasp the card by its top corners, and lift it from the system board.
7 If you are removing the card permanently, reinstall a filler bracket.
them on.
Adding Memory
HINT: Memory CAUTION: Before you begin any of the procedures in this section,
purchased from Dell is follow the safety instructions on page 7.
covered under your
computer warranty. You can increase your computer memory by installing memory modules on
the system board. See page 75 for information on the type of memory
supported by your computer.
electrical outlets.

4 Press out the securing clip at each end of the memory connector.
5 Align the notches on the bottom of the module with the crossbars in
the connector.
NOTICE: To avoid breaking the memory module, do not press near the middle
of the module.
6 Insert the module straight down into the connector, making sure that
it fits into the vertical guides at each end of the connector. Press firmly
on the ends until the memory module snaps into place.
If you insert the module correctly, the securing clips snap into the
cutouts at each end of the module.
memory module
cutouts (2)
securing
clips (2)
6.
notches (2)
5.
connector
4.
To remove a memory module, press out the securing clip at each end
of the memory connector until the memory module disengages from
the connector.
Addi ng Part s 49
them on.
Adding a Second Hard Drive

Your computer includes one hard drive. To add a second hard drive, perform
the following steps.
electrical outlets.
4 Press in the tabs, and swing the front panel away from the computer.
tabs (3)
front
panel
Addi ng Part s 51
5 Remove the screws securing the drive bracket, and lift the bracket out
of the computer.
drive bracket
screws (2)
6 Orient the new drive with its circuit board facing the inside of the
bracket. Align the bracket tabs with the two tab holes in the side of the
drive, and rotate the drive into the bracket. Then secure the screw.
.
screw
circuit board
tab holes (2)

bracket
tabs (2)
7 Align the bracket tabs with the slots in the computer, and slide the
bracket into place. Secure the bracket with the screws you removed in
step 5.
8 Connect a power cable to the drive.
power cable from

power supply
Addi ng Part s 53
NOTICE: Match the colored strip on the cable with pin 1 on the drive.
9 Locate the extra connector on the wide cable attached to your first
hard drive. Attach the connector to the new hard drive.
pin 1
cable
10 Insert the front panel hooks into the computer slots, and snap the
front panel back onto the computer.
slots (3)
hooks (3 sets)
tabs (3) front panel

them on.
13 See the drive documentation for instructions on installing any software
required for drive operation.
Addi ng Part s 55
Adding Other Drives
Your computer includes a floppy drive and either a CD or DVD drive. You
can add drives, such as Zip drives and CD-RW drives, using the procedures
in the following sections.
5.25-Inch Devices
HINT: You need CAUTION: Before you begin any of the procedures in this section,
additional hardware, such follow the safety instructions on page 7.
as a mounting kit, to
install a 3.5-inch drive in
a 5.25-inch bay.
electrical outlets.

tabs (3)
front
panel
5 Disconnect the two cables from the drive installed in the drive cage.
Put a piece of tape on the wide cable connector to help you correctly
reattach it later.
Addi ng Part s 57
6 Remove the screw from the side of the drive cage. Pull the drive cage
toward you to unlock it from the computer. Then lift out the drive
cage.
drive cage
screw
7 Press in the two tabs on the insert, and rotate the insert toward you to
remove it.
tabs (2)
insert
8 Slide the new drive into the bay, and secure the drive with the three
screws.
screws (3)
slots (6)
9 With the slots on the drive cage extending slightly beyond the front of
the computer, lower the drive cage and slide it toward the back of the
computer until the cage locks into place.
Addi ng Part s 59
10 Connect a power cable to each drive.
power cable from

power supply
NOTICE: When you attach the extra connector to the new drive in the
following step, match the colored strip on the cable with pin 1 on the drive.
11 Remove the tape from the wide cable connector and reattach the
connector to the original drive. Locate the extra connector on the
cable and attach it to the new drive.
pin 1
cable
Addi ng Part s 61
slots (3)
hooks (3 sets)

them on.
15 See the drive documentation for instructions on installing any software
required for drive operation.
3.5-Inch Devices
electrical outlets.

tabs (3)
front
panel
Addi ng Part s 63
HINT: You must remove 5 From the back of the front panel, press the tab on the insert for the bay
the upper insert to remove you plan to use.

the lower insert.
insert
tab
6 Disconnect the two cables from the drive installed in the drive cage.
Put a piece of tape on the wide cable connector to help you correctly
reattach it later.
7 Remove the screw from the side of the drive cage. Pull the drive cage
toward you to unlock it from the computer. Then lift out the drive
cage.
drive cage
screw
Addi ng Part s 65
8 Remove the metal plate from the selected bay by working the plate
back and forth to break the perforations around the edges.
9 To install a new drive in the lower 3.5-inch bay, slide the drive into the
bay and secure it with three screws.
slots (6)
screws (3)
To install a new drive in the upper 3.5-inch bay, first remove the
1/4-inch screw and drive bracket from the drive cage. Attach the new
drive to the bracket with two drive screws on the right side. Then
slide the drive into the drive bay and secure it to the drive cage with
one 1/4-inch screw on each side.
HINT: Be sure to remove
the 1/4-inch screw on the
1/4-inch right side of the drive
screws (2) cage.
drive screws (2)
drive bracket
slots (6)
10 With the slots on the drive cage extending slightly beyond the front of
the computer, lower the drive cage and slide it toward the back of the
computer until the cage locks into place.
11 Connect a power cable to each drive.
Addi ng Part s 67
power cable from

power supply
NOTICE: When you attach the extra connector to the new drive in the
following step, match the colored strip on the cable with pin 1 on the drive.
12 Remove the tape from the wide cable connector and reattach the
connector to the original drive. Locate the extra connector on the
cable and attach it to the new drive.
pin 1
cable
Addi ng Part s 69
slots (3)
hooks (3 sets)

them on.
16 See the drive’s documentation for instructions on installing any
software required for drive operation.
Replacing the Computer Cover
electrical outlets.
3 Make sure that all cables are connected. Fold cables out of the way.
4 Make sure that no tools or extra parts (like screws) are left inside the
computer.
5 From the back of the computer, slide the cover forward until it locks
into place.
6 Tighten the thumbscrew on the back of the computer (see page 42).
Addi ng Part s 71
72
Ad d i n g Pa r ts
SECTION 4
Appendix
Specifications
Standard Settings
Contacting Dell
Regulatory Information
Warranty and Return Policy Information
Specifications
Microprocessor
Microprocessor type Intel® Pentium® III microprocessor
L1 cache 32 KB (16-KB data cache; 16-KB instruction

cache)
L2 cache 256-KB Advanced Transfer Cache that

resides in the processor core. The L2 cache
runs at the processor internal clock speed.
Math coprocessor internal to microprocessor
System Information
System chip set Intel 815E
DMA channels seven
Interrupt levels 15
System BIOS chip 4 Mb (512 KB)
Expansion Bus
Bus types PCI (version 2.2) and AGP (version 2.0)
Bus speed AGP: 66 MHz; PCI: 33 MHz
AGP connector one universal connector that supports AGP

2X or 4X expansion cards
AGP connector size 132 pins
AGP connector data width 32 bits

(maximum)
PCI connectors five
PCI connector size 124 pins
PCI connector data width 32 bits

(maximum)
74 Appendix
Memory
Architecture non-ECC PC133 SDRAM
Memory connectors two; gold contacts
Memory capacities 64, 128, and 256 MB (non-ECC)
Minimum memory 64 MB (non-ECC)
Maximum memory 512 MB (non-ECC)
Frequency 133 MHz
Clock cycle 7.5 ns (supports 4 clocks only)
CAS latency 3
SPD revision 1.2 A
Buffering unbuffered
Voltage 3.3 V
Data bus width 64 bits
Drives
Externally accessible:
Mini tower chassis two 5.25-inch bays

three 3.5-inch bays
Desktop chassis two 5.25-inch bays

two 3.5-inch bays
Internally accessible two bays for 1-inch–high EIDE hard drives
Available devices ATA-66 or ATA-100 Ultra DMA hard drives,

CD drives, DVD drives, CD-RW drives, and
Zip drives
Ports and Connectors
Externally accessible:
Serial 9-pin connector; 16550C-compatible
Parallel 25-hole connector (bidirectional)
Video 15-hole connector on an AGP video card
Appendix 75
Audio1 three miniature jacks for line in, line out,

and microphone
NIC2 RJ45 connector that supports 10BASE-T and

100BASE-T Ethernet standards
Keyboard 6-pin mini-DIN connector
Mouse 6-pin mini-DIN connector
MIDI/game1 15-pin connector
USB two USB-compliant connectors
Internally accessible:
Primary EIDE channel 40-pin connector on PCI local bus
Secondary EIDE channel 40-pin connector on PCI local bus
Floppy drive 34-pin connector

1
Available in integrated audio systems only
2
Available in integrated NIC systems only
Video
Video type AGP 2.0 video card (4X or 2X; see

manufacturer's specifications)
Audio
Audio type1 ADI SoundMAX 2.0 Integrated Audio

Driver (ADI 1885 chip set)
1 Available in integrated audio systems only
NIC
NIC type 2 Integrated Intel 10/100 Ethernet Controller

Driver (Intel 82562ET chip set)
2 Available in integrated NIC systems only
Controls and Lights
Reset control push button
Power control push button
76 Appendix
Power light green
Hard-drive access light green
Network lights (optional) green and yellow
Diagnostic code lights four bicolor (yellow and green) located on

back panel
Power
DC power supply:
Wattage 200 W
Heat dissipation 778 BTU (fully loaded computer without
monitor)
Voltage (switch-selectable on back 90 to 135 V at 60 Hz;180 to 265 V at 50 Hz;

panel) 100 V at 50 to 60 Hz for Japanese computers
Backup battery 3-V CR2032 coin cell
Physical
Mini tower chassis:
Height x Width x Depth 43.69 x 20.32 x 44.45 cm

(17.2 x 8 x 17.5 inches)
Weight 11.3 to 13.6 kg (25.0 to 30.0 lb)
Desktop chassis:
Height x Width x Depth 16 x 42.42 x 44.45 cm

(6.3 x 16.7 x 17.5 inches)
Weight 11.3 to 13.6 kg (25.0 to 30.0 lb)
Environmental
Temperature:
Operating 10° to 35°C (50° to 95°F)3

Storage –40° to 65°C (–40° to 149°F)
Relative humidity 20% to 80% (noncondensing)
Appendix 77
Maximum vibration:
Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min
Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min
Maximum shock:
Operating left side (for mini tower orientation) and

bottom half-sine pulse with a change in
velocity of 50.8 cm/sec (20 inches/sec)
Storage 23-G faired-square wave with a velocity

change of 508 cm/sec (200 inches/sec)
Altitude:
Operating –15.2 to 3048 m (–50 to 10,000 ft)3

Storage –15.2 to 10,600 m (–50 to 35,000 ft)
3 At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft)
Standard Settings
The system setup program contains the standard settings for your
computer.
NOTICE: Unless you are an expert computer user, don’t change the settings
for this program. Certain changes might make your computer work incorrectly.
See the following figure for an example of the Main screen of the program.
78 Appendix
Viewing Settings
1 Turn on (or restart) your computer.
2 When the blue Dell logo appears, press <Del> immediately.
If you wait too long and the operating system logo appears, continue to
wait until you see the Windows desktop. Then shut down your
computer and try again.
System Setup Screens

The system setup screens are organized into the following sections:
• The menu bar at the top provides access to the main program screens:
– Main provides settings for the basic computer configuration.
– Advanced provides detailed settings for some computer features.
– Security provides indications and settings for user and setup
passwords.
– Boot provides information about how the computer starts.
– Exit provides selections for saving and loading the program
settings.
Appendix 79
• The left side lists configuration options and their settings for the
hardware installed in your computer.

You can change settings enclosed in brackets, but not those that are
grayed out. Options identified by an arrowhead (>) provide access to
submenus.
• The top-right side displays help information for a highlighted option.

• The bottom-right side lists keys and their functions for the displayed
screen.
Clearing Forgotten Passwords

If you forget your user or setup password, you cannot operate your computer
or change settings in the system setup program until you clear the forgotten
password(s).
NOTICE: The following procedure resets all standard settings for your
computer. Before proceeding, record or print (by pressing <Print Screen>) all
current settings so that you can restore them when you finish this procedure.
2 Locate jumper BIOS CONF on the system board (see page 44) and
move the jumper plug so that pins 2 and 3 are jumpered.
3 Replace the computer cover (see page 71), plug your computer into an
electrical outlet, and turn on the computer.
4 Press <Enter> at the Maintenance screen and then click Yes to clear
all passwords.
5 Press <F10> to save your changes and exit the system setup program.
6 Remove the computer cover again.
7 Move the jumper plug so that pins 1 and 2 are jumpered (standard
setting).
8 Replace the computer cover, plug your computer into an electrical
outlet, and turn on the computer.
Replacing the Battery

A coin-cell battery maintains computer configuration, date, and time
information. The battery can last several years.
80 Appendix
If you have to repeatedly reset time and date information after turning on
the computer, replace the battery.
CAUTION: A new battery can explode if it is incorrectly installed.
Replace the 3-V CR2032 battery only with the same or equivalent
type recommended by the manufacturer. Discard used batteries
according to the manufacturer’s instructions.
1 Record all the screens in the system setup program so that you can
restore the correct settings in step 6.
NOTICE: To avoid damage to the system board while you pry the battery
loose, be sure to insert the plastic screwdriver between the battery and the
socket (not the system board).
3 Locate the battery socket (see page 44) and pry the battery out of its
socket with your fingers or with a plastic screwdriver.
4 Insert the battery into the socket with the side labeled “+” facing up.
battery
battery socket
(BATTERY)
5 Replace the computer cover (see page 71), and plug your computer
and devices into their electrical outlets.
6 Access the system setup program and restore the settings you recorded
in step 1.
Appendix 81
Contacting Dell
HINT: Toll-free numbers When you need to contact Dell, use the telephone numbers, codes, and
are for use within the electronic addresses provided in the following tables. If you need assistance
country for which they are in determining which codes to use, contact a local or an international
listed.
operator.
Contact Numbers and Addresses
Country (City) Department Name or Service Area, Area Codes,

International Access Code Website and E-mail Address Local Numbers, and
Country Code Toll Free Numbers
City Code
Australia (Sydney) Home and Small Business 1-300-65-55-33
International Access Code: 0011 Government and Business toll free: 1-800-633-559
Country Code: 61 Preferred Accounts Division (PAD) toll free: 1-800-060-889
City Code: 2 Customer Care toll free: 1-800-819-339
Corporate Sales toll free: 1-800-808-385
Transaction Sales toll free: 1-800-808-312
Fax toll free: 1-800-818-341
Austria (Vienna) Home/Small Business Sales 01 795 67602
International Access Code: 900 Home/Small Business Fax 01 795 67605
Country Code: 43 Home/Small Business Customer Care 01 795 67603
City Code: 1 Preferred Accounts/Corporate Customer Care 0660 8056
Home/Small Business Technical Support 01 795 67604
Preferred Accounts/Corporate Technical Support 0660 8779
Switchboard 01 491 04 0
Website: http://support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
82 Appendix
City Code
Belgium (Brussels) Technical Support 02 481 92 88
International Access Code: 00 Customer Care 02 481 91 19
Country Code: 32 Home/Small Business Sales toll free: 0800 16884
City Code: 2 Corporate Sales 02 481 91 00
Fax 02 481 92 99
E-mail: tech_be@dell.com
Brazil Customer Support, Technical Support 0800 90 3355
International Access Code: 0021 Sales 0800 90 3366
Country Code: 55 Website: http://www.dell.com/br
City Code: 51
Brunei Customer Technical Support (Penang, Malaysia) 604 633 4966
Country Code: 673 Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales (Penang, Malaysia) 604 633 4955
Canada (North York, Ontario) Automated Order-Status System toll free: 1-800-433-9014
International Access Code: 011 AutoTech (Automated technical support) toll free: 1-800-247-9362
Customer Care (From outside Toronto) toll free: 1-800-387-5759
Customer Care (From within Toronto) 416 758-2400
Customer Technical Support toll free: 1-800-847-4096
Sales (Direct Sales—from outside Toronto) toll free: 1-800-387-5752
Sales (Direct Sales—from within Toronto) 416 758-2200
Sales (Federal government, education, and toll free: 1-800-567-7542
medical)
Sales (Major Accounts) toll free: 1-800-387-5755
TechFax toll free: 1-800-950-1329
Chile (Santiago) Sales, Customer Support, and Technical Support toll free: 1230-020-4823
Country Code: 56
City Code: 2
Appendix 83

City Code
China (Xiamen) Technical Support toll free: 800 858 2437
Country Code: 86 Customer Experience toll free: 800 858 2060
City Code: 592 Home and Small Business toll free: 800 858 2222
Preferred Accounts Division toll free: 800 858 2062
Large Corporate Accounts toll free: 800 858 2999
Czech Republic (Prague) Technical Support 02 22 83 27 27
International Access Code: 00 Customer Care 02 22 83 27 11
Country Code: 420 Fax 02 22 83 27 14
City Code: 2 TechFax 02 22 83 27 28
Switchboard 02 22 83 27 11
E-mail: czech_dell@dell.com
Denmark (Horsholm) Technical Support 45170182
International Access Code: 00 Relational Customer Care 45170184
Country Code: 45 Home/Small Business Customer Care 32875505
Switchboard 45170100
Fax Technical Support (Upplands Vasby, Sweden) 46 0 859005594
Fax Switchboard 45170117
E-mail: den_support@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Finland (Helsinki) Technical Support 09 253 313 60
International Access Code: 990 Technical Support Fax 09 253 313 81
Country Code: 358 Relational Customer Care 09 253 313 38
City Code: 9 Home/Small Business Customer Care 09 693 791 94
Fax 09 253 313 99
E-mail: fin_support@dell.com
84 Appendix
City Code
France (Paris/Montpellier) Home and Small Business
International Access Code: 00 Technical Support 0825 387 270
Country Code: 33 Customer Care 0825 823 833
City Code: (1) (4) Switchboard 0825 004 700
Switchboard (Alternative) 04 99 75 40 00
Sales 0825 004 700
Fax 0825 004 701
E-mail: web_fr_tech@dell.com
Corporate
Technical Support 0825 004 719
Customer Care 0825 338 339
Switchboard 01 55 94 71 00
Sales 01 55 94 71 00
Fax 01 55 94 71 01
E-mail: web_fr_tech@dell.com
Germany (Langen) Technical Support 06103 766-7200
International Access Code: 00 Home/Small Business Customer Care 0180-5-224400
Country Code: 49 Global Segment Customer Care 06103 766-9570
City Code: 6103 Preferred Accounts Customer Care 06103 766-9420
Large Accounts Customer Care 06103 766-9560
Public Accounts Customer Care 06103 766-9555
Switchboard 06103 766-7000
E-mail: tech_support_central_europe@dell.com
Appendix 85

City Code
Hong Kong Technical Support toll free: 800 96 4107
International Access Code: 001 Customer Service (Penang, Malaysia) 604 633 4949
Country Code: 852 Transaction Sales toll free: 800 96 4109
Corporate Sales toll free: 800 96 4108
Ireland (Cherrywood) Technical Support 0870 908 0800
International Access Code: 16 Home User Customer Care 01 204 4095
Country Code: 353 Small Business Customer Care 01 204 4026
City Code: 1 Corporate Customer Care 01 204 4003
Sales 01 286 0500
SalesFax 01 204 0144
Fax 0870 907 5590
Switchboard 01 286 0500
E-mail: dell_direct_support@dell.com
Italy (Milan) Home and Small Business
International Access Code: 00 Technical Support 02 577 826 90
Country Code: 39 Customer Care 02 696 821 14
City Code: 02 Fax 02 696 821 13
E-mail: web_it_tech@dell.com
Corporate
Technical Support 02 577 826 90
Customer Care 02 577 825 55
Fax 02 575 035 30
E-mail: web_it_tech@dell.com
86 Appendix
City Code
Japan (Kawasaki) Technical Support (Server) toll free: 0120-1984-35
International Access Code: 001 Technical Support (Dimension™ and Inspiron™) toll free: 0120-1982-26
Country Code: 81 Technical Support Outside of Japan (Dimension
City Code: 44 and Inspiron) 81-44-520-1435
Technical Support (Dell Precision™, OptiPlex™ toll free: 0120-1984-33
and Latitude™)
Technical Support Outside of Japan (Dell 81-44-556-3894
Precision, OptiPlex, and Latitude)
24-Hour Automated Order Service 044 556-3801
Customer Care 044 556-4240
Home and Small Business Group Sales 044 556-3344
Business Sales Division (up to 400 employees) 044 556 1465
Preferred Accounts Division Sales (over 400 044 556-3433
employees)
Large Corporate Accounts Sales (over 3500 044 556-3430
employees)
Government, Education, and Medical Sales 044 556 3345
Dell Global Japan 044 556 3469
Individual User 044 556 1760
Faxbox Service 044 556-3490
Switchboard 044 556-4300
Website: http://support.jp.dell.com
Korea (Seoul) Technical Support toll free: 080-200-3800
International Access Code: 001 Sales toll free: 080-200-3777
Country Code: 82 Customer Service (Seoul, Korea) 2194-6220
City Code: 2 Customer Service (Penang, Malaysia) 604 633 4949
Fax 2194-6202
Switchboard 2194-6000
Appendix 87

City Code
Latin America Customer Technical Support (Austin, Texas, 512 728-4093
U.S.A.)
Customer Service (Austin, Texas, U.S.A.) 512 728-3619
Fax (Technical Support and Customer 512 728-3883
Service)(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.) 512 728-4397
SalesFax (Austin, Texas, U.S.A.) 512 728-4600
or 512 728-3772
Luxembourg Technical Support (Brussels, Belgium) 02 481 92 88
International Access Code: 00 Home/Small Business Sales (Brussels, Belgium) toll free: 080016884
Country Code: 352 Corporate Sales (Brussels, Belgium) 02 481 91 00
Customer Care (Brussels, Belgium) 02 481 91 19
Fax (Brussels, Belgium) 02 481 92 99
Switchboard (Brussels, Belgium) 02 481 91 00
E-mail: tech_be@dell.com
Macau Technical Support toll free: 0800 582
Country Code: 853 Customer Service (Penang, Malaysia) 604 633 4949
Transaction Sales toll free: 0800 581
Malaysia (Penang) Technical Support toll free: 1 800 888 298
International Access Code: 00 Customer Service 04 633 4949
Country Code: 60 Transaction Sales toll free: 1 800 888 202
City Code: 4 Corporate Sales toll free: 1 800 888 213
88 Appendix
City Code
Mexico Automated Order-Status System (Austin, Texas, 512 728-0685
International Access Code: 95 U.S.A.)
Country Code: 52 AutoTech (Automated technical support) (Austin, 512 728-0686

Texas, U.S.A.)
City Code: 5
Customer Technical Support 525 228-7870
Sales 525 228-7811
or toll free: 91-800-900-37
or toll free: 91-800-904-49
Customer Service 525 228-7878
Main 525 228-7800
Netherlands (Amsterdam) Technical Support 020 581 8838
International Access Code: 00 Customer Care 020 581 8740
Country Code: 31 Home/Small Business Sales toll free: 0800-0663
City Code: 20 Home/Small Business Sales Fax 020 682 7171
Corporate Sales 020 581 8818
Corporate Sales Fax 020 686 8003
Fax 020 686 8003
E-mail: tech_nl@dell.com
New Zealand Home and Small Business 0800 446 255
International Access Code: 00 Government and Business 0800 444 617
Country Code: 64 Sales 0800 441 567
Fax 0800 441 566
Appendix 89

City Code
Norway (Lysaker) Technical Support 671 16882
International Access Code: 00 Relational Customer Care 671 17514
Country Code: 47 Home/Small Business Customer Care 23162298
Switchboard 671 16800
Fax Technical Support (Upplands Vasby, Sweden) 46 0 85 590 05 594
Fax Switchboard 671 16865
E-mail: nor_support@dell.com
Poland (Warsaw) Technical Support 22 57 95 700
International Access Code: 011 Customer Care 22 57 95 999
Country Code: 48 Sales 22 57 95 999
City Code: 22 Fax 22 57 95 998
E-mail: pl_support@dell.com
Portugal Technical Support 35 800 834 077
International Access Code: 00 Customer Care 800 300 415 or
Country Code: 35 35 800 834 075
Sales 800 300 410 or
800 300 411 or
800 300 412 or
351 214 220 710
Fax 35 121 424 01 12
E-mail: es_support@dell.com
Singapore (Singapore) Technical Support toll free: 800 6011 051
International Access Code: 005 Customer Service (Penang, Malaysia) 604 633 4949
90 Appendix
City Code
South Africa (Johannesburg) Technical Support 011 709 7710
International Access Code: Customer Care 011 709 7707
09/091 Sales 011 709 7700
Country Code: 27 Fax 011 706 0495
City Code: 11 Switchboard 011 709 7700
E-mail: dell_za_support@dell.com
Southeast Asian and Pacific Customer Technical Support, Customer Service, 604 633 4810
Countries and Sales (Penang, Malaysia)
Spain (Madrid) Home and Small Business
International Access Code: 00 Technical Support 902 100 130
Country Code: 34 Customer Care 902 118 540
City Code: 91 Sales 902 118 541
Fax 902 118 539
E-mail: web_esp_tech@dell.com
Corporate
Technical Support 902 100 130
Customer Care 902 118 546
Fax 91 722 95 83
E-mail: web_esp_tech@dell.com
Appendix 91

City Code
Sweden (Upplands Vasby) Technical Support 08 590 05 199
International Access Code: 00 Relational Customer Care 08 590 05 642
Country Code: 46 Home/Small Business Customer Care 08 587 70 527
City Code: 8 Fax Technical Support 08 590 05 594
Sales 08 590 05 185
E-mail: swe_support@dell.com
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com
E-mail Support for OptiPlex: Swe_kats@dell.com
Switzerland (Geneva) Technical Support (Home and Small Business) 0844 811 411
International Access Code: 00 Technical Support (Corporate) 0844 822 844
Country Code: 41 Customer Care (Home and Small Business) 0848 802 202
City Code: 22 Customer Care (Corporate) 0848 821 721
Fax 022 799 01 90
E-mail: swisstech@dell.com
Taiwan Technical Support toll free: 0080 60 1255
International Access Code: 002 Technical Support (Servers) toll free: 0080 60 1256
or 0800 33 556
or 0800 33 555
Thailand Technical Support toll free: 0880 060 07
International Access Code: 001 Customer Support (Penang, Malaysia) 604 633 4949
Country Code: 66 Sales toll free: 0880 060 09
92 Appendix
City Code
U.K. (Bracknell) Technical Support (Corporate/Preferred 0870 908 0500
International Access Code: 010 Accounts/PAD [1000+ employees])
Country Code: 44 Technical Support (Direct/PAD and General) 0870 908 0800
City Code: 1344 Global Accounts Customer Care 01344 723186

Home and Small Business Customer Care 0870 906 0010
Corporate Customer Care 0870 908 0500
Preferred Accounts (500-5000 employees) 01344 723196
Customer Care
Central Government Customer Care 01344 723193
Local Government Customer Care 01344 723194
Home/Small Business Sales 0870 907 4000
Corporate/Public Sector Sales 01344 860456
E-mail: dell_direct_support@dell.com
Appendix 93

City Code
U.S.A. (Austin, Texas) Automated Order-Status System toll free: 1-800-433-9014
International Access Code: 011 AutoTech (for portable and desktop computers) toll free: 1-800-247-9362
Country Code: 1 Dell Home and Small Business Group (for portable and desktop computers):
Customer Technical Support (Return Material toll free: 1-800-624-9896
Authorization Numbers)
Customer Technical Support (Home sales toll free: 1-877-576-3355
purchased via http://www.dell.com)
Customer Service (Credit Return Authorization toll free: 1-800-624-9897
Numbers)
National Accounts (systems purchased by established Dell national accounts
[have your account number handy], medical institutions, or value-added resellers
[VARs]):
Customer Service and Technical Support (Return toll free: 1-800-822-8965
Material Authorization Numbers)
Public Americas International (systems purchased by governmental agencies
[local, state, or federal] or educational institutions):
Customer Service and Technical Support (Return toll free: 1-800-234-1490
Material Authorization Numbers)
Dell Sales toll free: 1-800-289-3355
or toll free: 1-800-879-3355
Spare Parts Sales toll free: 1-800-357-3355
DellWare™ toll free: 1-800-753-7201
Desktop and Portable Fee-Based Technical Support toll free: 1-800-433-9005
Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain an authorization number, and write it clearly and
prominently on the outside of the box.
2 Include a copy of the invoice and a letter describing the reason for the
return.
3 Include any accessories that belong with the item(s) being returned
(power cables, CDs, guides, and so on) if the return is for credit.
94 Appendix
4 Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery packages are not accepted.
Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.
Regulatory Information
Electromagnetic Interference (EMI) is any signal or emission, radiated in
free space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously
degrades, obstructs, or repeatedly interrupts a licensed radio
communications service. Radio communications services include but are
not limited to AM/FM commercial broadcast, television, cellular services,
radar, air-traffic control, pager, and Personal Communication Services
(PCS). These licensed services, along with unintentional radiators such as
digital devices, including computer systems, contribute to the
electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic
equipment to function properly together in the electronic environment.
While this computer system has been designed and determined to be
compliant with regulatory agency limits for EMI, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:
• Reorient the receiving antenna.
• Relocate the computer with respect to the receiver.
• Move the computer away from the receiver.
• Plug the computer into a different outlet so that the computer and the
receiver are on different branch circuits.
Appendix 95
If necessary, consult a Dell Technical Support representative or an
experienced radio/television technician for additional suggestions. You may

find the FCC Interference Handbook, 1986, to be helpful. It is available from
the U.S. Government Printing Office, Washington, DC 20402, Stock
No. 004-000-00450-7 or on the World Wide Web at
http://www.fcc.gov/cib/Publications/tvibook.html.
Dell computer systems are designed, tested, and classified for their
intended electromagnetic environment. These electromagnetic
environment classifications generally refer to the following harmonized
definitions:
• Class A is typically for business or industrial environments.
• Class B is typically for residential environments.
Information Technology Equipment (ITE), including peripherals,
expansion cards, printers, input/output (I/O) devices, monitors, and so on,
that are integrated into or connected to the system should match the
electromagnetic environment classification of the computer system.
A Notice About Shielded Signal Cables: Use only shielded cables for
connecting peripherals to any Dell device to reduce the possibility of
interference with radio communications services. Using shielded cables
ensures that you maintain the appropriate EMC classification for the
intended environment. For parallel printers, a cable is available from Dell.
If you prefer, you can order a cable from Dell on the World Wide Web at
http://www.dell.com/products/dellware/index.htm.
Most Dell computer systems are classified for Class B environments. To
determine the electromagnetic classification for your system or device, refer
to the following sections specific for each regulatory agency. Each section
provides country-specific EMC/EMI or product safety information.
96 Appendix
FCC Notices (U.S. Only)
Most Dell computer systems are classified by the Federal Communications
Commission (FCC) as Class B digital devices. However, the inclusion of
certain options can change the rating of some configurations to Class A. To
determine which classification applies to your computer system, examine all
FCC registration labels located on the bottom or back panel of your
computer, on card-mounting brackets, and on the cards themselves. If any
one of the labels carries a Class A rating, your entire system is considered to
be a Class A digital device. If all labels carry an FCC Class B rating as
distinguished by either an FCC ID number or the FCC logo, ( ), your
system is considered to be a Class B digital device.
Once you have determined your system’s FCC classification, read the
appropriate FCC notice. Note that FCC regulations provide that changes
or modifications not expressly approved by Dell could void your authority to
operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including
interference that may cause undesired operation.
Class A
This equipment has been tested and found to comply with the limits for a
Class A digital device pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the manufacturer’s instruction
manual, may cause harmful interference with radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at
your own expense.
Appendix 97
Class B
This equipment has been tested and found to comply with the limits for a
Class B digital device pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
manufacturer’s instruction manual, may cause interference with radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for
help.
The following information is provided on the device or devices covered in
this document in compliance with FCC regulations:
• Model number: MMS
• Company name: Dell Computer Corporation
EMC Engineering Department
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Battery Disposal
Your computer system uses a lithium-ion battery. The lithium-ion

battery is a long-life battery, and it is very possible that you will
never need to replace it. However, should you need to replace it,
see page 80.
98 Appendix
Do not dispose of the battery along with household waste. Contact your
local waste disposal agency for the address of the nearest battery deposit
site.
NOM Information (Mexico Only)

The following information is provided on the device(s) described in this
document in compliance with the requirements of the official Mexican
standards (NOM):
Exporter: Dell Computer Corporation

One Dell Way
Round Rock, TX 78682
Importer: Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Ship to: Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne & Nagel de
México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Supply voltage: 115/230 VAC
Frequency: 60/50 Hz
Current consumption: 6.0/3.0 A
Appendix 99
Información para NOM (únicamente para México)
La información siguiente se proporciona en el dispositivo o en los

dispositivos descritos en este documento, en cumplimiento con los
requisitos de la Norma Oficial Mexicana (NOM):
Exportador: Dell Computer Corporation

One Dell Way
Round Rock, TX 78682
Importador: Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidado
de Kuehne & Nagel de México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Tensión alimentación: 115/230 VAC
Frecuencia: 60/50 Hz
Consumo de corriente: 6.0/3.0 A
Warranty and Return Policy

Information
Dell Computer Corporation (“Dell”) manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. For information about the Dell warranty
for your computer, see the Tell Me How help file. To open the file, click the
Start button on the Windows desktop, point to Programs—> User’s
Guides, and then click Tell Me How.
100 Appendix
Index
A contact numbers, 82 F
audio. See sound cover finding solutions, 18
removing, 42
floppy drive
replacing, 71
fixing problems, 28
B crashes, 32
battery
disposal, 81 H
replacing, 80 D
hard drive
BIOS, 78 Dellnet, 12 adding, 50
display. See monitor fixing problems, 30
drivers help file
C reinstalling, 34 accessing, 20
cards drives
adding, 45 adding, 56
connectors, 44 fixing problems, 28 I
removing, 48 Internet
DVD drive
CD drive fixing problems, 30 connecting to, 12
fixing problems, 29 fixing problems, 33
CD-RW drive
adding, 56 E
fixing problems, 30 K
e-mail
computer accessing, 12 keyboard
crashes, 32 fixing problems, 33 fixing problems, 28
error messages, 21 sending and receiving, 12
internal parts, 43
error messages
removing cover, 42
start-up, 21 M
replacing cover, 71
Windows, 31 memory
specifications, 74
adding, 48
turning off, 16
connectors, 44
removing, 50
Index 101
102 Index
messages R Tell Me How help file

start-up, 21 accessing, 20
RAM. See memory
Windows, 31 troubleshooting, 18
regulatory notices, 97
modem turning off the computer, 16
fixing problems, 26 resetting Dellnet account, 13
monitor ResourceCD, 34
fixing problems, 22 returns, 100 V
motherboard. See system video
board fixing problems, 22
mouse S
volume
fixing problems, 27 safety instructions, 7 adjusting, 24
ScanDisk, 30
screen. See monitor
N W
settings
network warranty, 100
system setup program, 78
fixing problems, 31
shutdown, 16 Windows 2000
error messages, 31
software
Help, 20
P fixing problems, 32
reinstalling, 39
reinstalling software, 34
password shutdown, 16
changing for Dellnet, 12 sound
Windows 98
clearing system setup, 80 adjusting volume, 24
error messages, 31
fixing problems, 24
power reinstalling, 35, 37
fixing problems, 20 speaker shutdown, 16
turning off, 16 adjusting volume, 24
Windows Me
fixing problems, 24
printer error messages, 31
connecting, 13 specifications, 74 Help, 20
fixing problems, 25 system board, 44 reinstalling, 35, 37
reinstalling driver, 15 shutdown, 16
system setup program, 78
setting up, 13
troubleshooting, 25
programs T Z
fixing problems, 32 Zip drive
technical assistance
telephone numbers and adding, 56
addresses, 82
warranty repair or credit, 94
102 In d e x

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Abbreviations and Acronyms

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 16

Accessing Help Files . . . . . . . . . . . . . . . . . . . . . . . . 20

Start-Up Error Messages . . . . . . . . . . . . . . . . . . . . . . 21

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 24

Windows Error Messages . . . . . . . . . . . . . . . . . . . . . 31

General Program Problems . . . . . . . . . . . . . . . . . . . . 32

Internet Connection Problems . . . . . . . . . . . . . . . . . . 33

Resolving Other Technical Problems . . . . . . . . . . . . . . . 33

Reinstalling Windows 2000 . . . . . . . . . . . . . . . . . . . . 39

Looking Inside Your Computer . . . . . . . . . . . . . . . . . . . 43

Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . . 50

Adding Other Drives . . . . . . . . . . . . . . . . . . . . . . . . 56

Replacing the Computer Cover . . . . . . . . . . . . . . . . . . . 71

FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . 97

Warranty and Return Policy Information . . . . . . . . . . . . . 100

When Using Your Computer

• To help avoid possible damage to the system board, wait 5 seconds

decreases in electrical power, use a surge suppressor, line conditioner,

When Working Inside Your Computer

3 Disconnect any devices connected to the computer, including the

8 Safe t y Ins tr u ct ions

Protecting Against Electrostatic Discharge

Setting Up Dellnet™ (U.S. Only)

available in all regions.

Accessing the Internet

Accessing Your E-Mail

Viewing Your Account Information

8 Click Print to print the information or click Main Menu to go to the

Resetting E-Mail Address Settings

computer. If no information is provided, see the following sections.

Installing the Printer Driver

Windows 98 Second Edition (SE) and Windows Millennium

See page 20.

Get technical assistance from

See page 31.

See page 24.

See page 25.

See page 26.

See page 27.

See page 28.

See page 28.

See page 31.

See page 26.

See page 31.

See page 32.

See page 33.

See page 33.

See page 33.

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working

C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Be sure that the power cable is

C H E C K F O R I N T E R F E R E N C E — Electrical appliances on the same circuit or

C H E C K T H E P O W E R P R O P E R T I E S — See Windows Help.

Start-Up Error Messages

I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a

N O N - S Y S T E M D I S K E R R O R — There is a floppy disk in the floppy drive.

If the screen is blank

C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working